NEC Univerge SV8100 Manuals

• 1

  Features and Specifications Manual
• 7

  Table of Contents
• 15

  Section 1 about This Chapter
• 17

  List of Figures

27

Chapter 1 Introduction

• 27

  General Information
• 27

  Multiline Terminals Used With the System
• 28

  Figure 1-1 SV8100 Key Assignment Example
• 29

  Figure 1-2 Feature Access/One-Touch Key Assignment Example

31

Chapter 2 Features

• 31

  About This Chapter
• 32

  Important Notes
• 32

  Table 2-1 Feature Comparison List
• 40

  Features
• 41

  Account Code - Forced/Verified/Unverified
• 43

  System Availability
• 49

  Account Code Entry
• 55

  Alarm
• 59

  Alarm Reports
• 60

  Table 2-2 Sample Alarm Report
• 61

  Table 2-3 Alarm Report Definitions
• 61

  Table 2-4 Alarm Report Item Definitions
• 62

  Table 2-5 Sample System Information Printout
• 73

  Alphanumeric Display
• 77

  Analog Communications Interface (ACI)
• 85

  Ancillary Device Connection
• 86

  Table 2-6 DT330 Compatibility Settings
• 86

  Table 2-7 Firmware Compatibility Matrix
• 86

  Default Settings
• 89

  Answer Hold
• 93

  Answer Key
• 97

  Attendant Call Queuing
• 101

  Automatic Call Distribution (ACD)
• 133

  Automatic Release
• 139

  Automatic Route Selection
  • 143

    Recognize Extension Location When Logging in With NetLink
• 169

  Background Music
• 173

  Barge-In
• 179

  Battery Backup - System Memory
• 181

  Battery Backup - System Power
• 183

  Call Appearance (CAP) Keys
• 189

  Call Arrival (CAR) Keys
• 195

  Call Duration Timer
• 197

  Call Forwarding - Centrex
• 203

  Call Forwarding
• 217

  Call Forwarding With Follow Me
• 221

  Call Forwarding, Off-Premise
• 237

  Call Forwarding/Do Not Disturb Override
• 241

  Call Monitoring
• 249

  Call Redirect
• 253

  Call Waiting/Camp-On
• 259

  Callback
• 263

  Caller ID Call Return
• 267

  Caller ID
  • 268

    Figure 2-1 Left Cursor Key Operation Flow Chart
  • 272

    Memo Display Function
  • 280

    Table 2-8 Keys for Entering Names
• 285

  Caller ID - Flexible Ringing
• 287

  Table 2-9 Caller ID Matching Rule
• 293

  Central Office Calls, Answering
• 305

  Central Office Calls, Placing
• 317

  Class of Service
• 337

  Clock/Calendar Display
• 341

  CO Message Waiting Indication
• 347

  Code Restriction
• 357

  Code Restriction Override
• 365

  Code Restriction, Dial Block
• 369

  Conference
• 377

  Conference, Voice Call/Privacy Release
• 381

  Continued Dialing
• 385

  Cordless DECT Terminals
• 405

  Cordless Telephone Connection
• 423

  Data Line Security
• 425

  Delayed Ringing
• 431

  Department Calling
• 434

  Figure 2-2 Department Calling Priority Call Routing
• 435

  Figure 2-3 Department Calling Circular Routing
• 443

  Department Step Calling
• 447

  Dial Pad Confirmation Tone
• 449

  Dial Tone Detection
• 452

  Table 2-10 Dial Tone Detection Program Interaction
• 453

  Dialing Number Preview
• 457

  Digital Trunk Clocking
• 461

  Figure 2-11 Digital Trunk Clocking Example 8
• 463

  Direct Inward Dialing (DID)
• 468

  Table 2-11 Example 2 (Manual Change)
• 470

  Table 2-12 Example 1 - Monday ~ Friday
• 470

  Table 2-13 Example 2 - Saturday
• 470

  Table 2-14 Example 3 - Sunday
• 483

  Table 2-15 LED Flash Patterns
• 485

  Direct Inward Line (DIL)
• 491

  Direct Inward System Access (DISA)
• 509

  Direct Station Selection (DSS) Console
• 519

  Directed Call Pickup
• 523

  Directory Dialing
• 527

  Distinctive Ringing, Tones and Flash Patterns
• 527

  Table 2-16 Distinctive Ringing: Tones and Flash Patterns
• 529

  Figure 2-12 Trunk Distinctive Ringing Flow Chart
• 530

  Figure 2-13 ICM Distinctive Ringing Flow Chart
• 535

  Table 2-17 Basic Tone Table - Tone 06
• 536

  Table 2-18 Basic Tone Table - Tone 14
• 539

  Do Not Disturb
• 545

  Door Box
• 553

  Drop Key
• 557

  D Term Cordless II Terminal
• 579

  D Term Cordless Lite II Terminal
• 599

  DTPlusWare
• 600

  Table 2-20 DTPlusWare OAI/TAPI License Feature Matrix
• 607

  Ecology
• 613

  Figure 2-14 Automatic Night Service
• 613

  Table 2-21 Program 12-02: Automatic Night Service Patterns
• 616

  Figure 2-15 Multiline Terminal Darkens
• 617

  E911 Compatibility
• 619

  Table 2-22 CPN for Standard Calls
• 620

  Table 2-23 CPN for VE Standard Calls
• 621

  Table 2-24 CPN for 911 Calls
• 622

  Table 2-25 CPN for VE 911 Calls
• 623

  Figure 2-16 CCIS Standard Calls
• 623

  Table 2-26 CPN for CCIS Standard Calls
• 626

  Figure 2-17 CCIS VE Standard Calls
• 627

  Table 2-27 CPN for CCIS VE Standard Calls
• 634

  Figure 2-18 CCIS 911 Calls
• 635

  Table 2-28 CPN for CCIS 911 Calls
• 638

  Figure 2-19 CCIS VE 911 Calls
• 639

  Table 2-29 CPN for CCIS VE 911 Calls
• 647

  Table 2-30 CPN for Line Key+911 Calls
• 653

  Electra Elite IPK Terminals
• 674

  Table 2-31 Electra Elite IPK Telephone Specifications
• 675

  Facsimile CO Branch Connection
• 679

  Flash
• 683

  Flexible System Numbering
• 703

  Flexible Timeouts
• 713

  Forced Trunk Disconnect
• 717

  General Purpose Relay
• 717

  Table 2-32 General Purpose Relay Specifications
• 723

  Group Call Pickup
• 727

  Group Listen
• 731

  Handset Mute
• 734

  Table 2-33 Service Tone Setup Defaults, Program 80-01-01
• 739

  Handsfree and Monitor
• 743

  Handsfree Answerback/Forced Intercom Ringing
• 747

  Headset Operation
• 751

  Hold
• 759

  Hot Key-Pad
• 760

  Required Software
• 763

  Hotel/Motel
• 769

  Table 2-35 Migration Supported Blades
• 769

  Table 2-36 Valid Room Status Changes When Program 42-01-06 Is Set to 1 (Enabled)
• 770

  Table 2-37 Valid Room Status Changes When Program 42-01-06 Is Set to 0 (Disabled)
• 781

  Hotline
• 786

  Table 2-38 Extension Busy Setup
• 787

  Howler Tone Service
• 789

  Intercom
• 794

  Table 2-39 Default Incoming Ringing Tone
• 794

  Table 2-128 Default Incoming Ringing Tone
• 797

  IP Multiline Station (SIP)
  • 805

    NAPT Traversal
  • 806

    Figure 2-20 Example - NAT Traversal
  • 806

    Table 2-40 Example - Required System Settings
  • 807

    Table 2-41 Example - Required IP Terminal Settings
  • 807

    Table 2-42 Example - SV8100 System Router a Port Forwarding Settings
  • 808

    Table 2-43 NAPT Terminals - Minimum Timer Settings
• 821

  IP Multiline Station (SIP) - ML440 Cordless
• 821

  Figure 2-21 ML440 Cordless Handset
• 837

  IP Single Line Telephone (SIP)
  • 838

    Table 2-44 Minimum Bandwidth Requirements
  • 841

    Table 2-45 Feature Support Table for Standard SIP Device
  • 848

    STD SIP Transfer-Unattended
  • 860

    Figure 2-22 Example - SIP Phone
• 863

  IP Trunk - (SIP) Session Initiation Protocol
  • 865

    SIP Trunk E.164 Support
  • 867

    SIP Trunk E.164 CLIP Enhancement
  • 868

    Video Support Over SIP Trunks
  • 891

    Table 2-46 SIP INVITE Header Fields
  • 892

    Table 2-47 Delete + From Incoming SIP INVITE
  • 893

    Table 2-48 Delete + and Country Code From Incoming SIP INVITE
  • 893

    Table 2-49 Delete + and Country Code From Incoming SIP INVITE
  • 893

    Example Output
• 900

  IP Trunk - H.323
• 907

  IPK/IPK II Migration
• 908

  Figure 2-23 Single SV8100 to IPK/IPK II Connection
• 909

  Figure 2-24 Multiple SV8100 to IPK/IPK II Connection (Layout 1)
• 910

  Figure 2-25 Multiple SV8100 to IPK/IPK II Connection (Layout 2)
• 911

  Figure 2-26 Multiple SV8100 to IPK/IPK II Connection (Layout 3)
• 911

  Table 2-50 IPK II Supported Hardware
• 913

  Table 2-51 Supported Optional Equipment (Via MGN-U10 ETU)
• 917

  IP/Digital Call Logging
• 921

  ISDN Compatibility
  • 923

    Table 2-53 Restrictions for Calling Party Names
  • 927

    ISDN 2 B-Channel Transfer
• 947

  IVR - Appointment Reminder Server
• 955

  IVR - Broadcast Server
• 963

  K-ccis - Ip
  • 967

    CCIS Networking Via IP (Peer to Peer Connections Basis)
  • 967

    Table 2-54 K-CCIS Main and Remote System VoIP Resources Used
• 973

  K-CCIS - IP With PVA
• 976

  Table 2-57 Minimum Bandwidth Required
• 980

  Table 2-58 Migration Supported Blades
• 983

  K-ccis - T1
• 991

  Last Number Redial
• 991

  Figure 2-27 Left Cursor Key Operation Flow Chart
• 995

  Licensing
  • 1001

    Temporary License
  • 1004

    Table 2-59 License Information
• 1011

  Line Preference
• 1017

  Long Conversation Cutoff
• 1021

  Loop Keys
• 1027

  Maintenance
• 1029

  Meet Me Conference
• 1033

  Meet Me Paging
• 1039

  Meet Me Paging Transfer
• 1045

  Memo Dial
• 1049

  Message Waiting
• 1057

  MH240 Wireless IP Telephone
• 1061

  Table 2-60 Supported Features
• 1070

  Table 2-61 Program 15-07 Function Codes (Service Code 751)
• 1074

  Table 2-63 Program 11-10 Service Code Setup (Setup/entry Operation)
• 1075

  Table 2-64 Program 11-11 Service Code Setup (Setup/entry Operation)
• 1078

  Table 2-65 Program 11-12 Service Code Setup (Service Access)
• 1080

  Table 2-66 Program 11-13 Service Code Setup (ACD)
• 1081

  Table 2-67 Program 11-14 Service Code Setup (Hotel)
• 1082

  Table 2-68 Program 11-15 Service Code Setup (Special Access)
• 1093

  Microphone Cutoff
• 1097

  Mobile Extension
  • 1098

    Figure 2-28 Mobile Extension Layout
  • 1099

    Table 2-69 Supported Service Codes
  • 1103

    Table 2-70 Caller ID Sent to Mobile Telephone
  • 1105

    Callback to Cell Phone
  • 1105

    Figure 2-29 Example - Callback to Cell Phone
• 1121

  Multiple Trunk Types
• 1141

  Music On Hold
• 1151

  Name Storing
• 1154

  Table 2-71 Keys for Entering Names
• 1155

  NEC Meeting Center (NMC)
• 1156

  Table 2-72 Feature Support Table for Standard SIP Device
• 1157

  Table 2-73 Feature Support Table for Standard SIP Device
• 1158

  Table 2-74 Feature Support Table for Standard SIP Device
• 1163

  Night Service
• 1173

  Off-Hook Signaling
• 1179

  One-Touch Calling
• 1185

  Operator
• 1189

  (OPX) Off-Premise Extension
• 1199

  Paging, External
• 1207

  Paging, External (VRS)
• 1211

  Paging, Internal
• 1217

  Park
  • 1219

    Personal Park at a Co-Worker's Extension
• 1227

  PBX Compatibility
• 1233

  PC Programming
  • 1234

    Figure 2-30 PC Programming Overview
  • 1235

    Figure 2-31 PCPro Connection Dialog
  • 1236

    Figure 2-32 WebPro Login Screen
  • 1236

    Figure 2-33 WebPro Home Page
  • 1237

    Figure 2-34 Maintenance Debug Screen
  • 1238

    Figure 2-35 WebPro End User Screen
  • 1242

    Outbound IP Connection
  • 1249

    Table 2-75 PCPro and WebPro Comparison
• 1253

  Power Failure Transfer
• 1257

  Prime Line Selection
• 1263

  Private Line
• 1269

  Programmable Function Keys
• 1275

  Programming From a Multiline Terminal
• 1279

  Pulse to Tone Conversion
• 1283

  Redial Function
• 1287

  Remote (System) Upgrade
• 1291

  Repeat Redial
• 1295

  Resident System Program
• 1297

  Reverse Voice Over
• 1301

  Ring Groups
• 1307

  Ringdown Extension, Internal/External
• 1311

  Room Monitor
• 1317

  Save Number Dialed
• 1321

  Secondary Incoming Extension
• 1327

  Secretary Call (Buzzer)
• 1331

  Secretary Call Pickup
• 1335

  Security
• 1339

  Figure 2-36 Idle Terminal Display
• 1339

  Figure 2-37 Confirm Ring Time DIsplay
• 1341

  Figure 2-38 No Answer Display
• 1355

  Selectable Display Messaging
• 1355

  Table 2-76 Selectable Display Messaging Defaults
• 1359

  Table 2-77 Selectable Display Message - Character Entry Chart
• 1361

  Selectable Ring Tones
• 1363

  Table 2-78 Intercom or Trunk Ring Setting
• 1365

  Serial Call
• 1369

  Single Line Telephones, Analog 500/2500 Sets
• 1381

  SLT Adapter
• 1399

  SMB8000 Communications Analyst
  • 1400

    Table 2-79 Communications Analyst Support
  • 1409

    Figure 2-39 E911 Deployment Example
  • 1409

    SMB8000 E911 Security Notification
• 1413

  SMB8000 Conference Bridge
• 1417

  Table 2-80 Migration Supported Blades
• 1425

  SMB8000 Conference Bridge - Outlook Integration
• 1430

  Figure 2-40 Conference Bridge - Schedule New Conference
• 1430

  Figure 2-41 Conference Bridge - Download Outlook Plugin
• 1431

  Figure 2-42 File Download - Open
• 1432

  Figure 2-43 Add or Remove Programs - Currently Installed Programs Example
• 1435

  Figure 2-48 Schedule NEC Meeting - Using Default Options
• 1436

  Figure 2-49 Meeting Scheduled With Meeting ID Example
• 1436

  Figure 2-50 Meeting Scheduled Example
• 1437

  Figure 2-51 Schedule NEC Meeting - Using Advanced Options
• 1439

  Figure 2-52 Schedule a Recurring NEC Meeting
• 1440

  Figure 2-53 Editing a NEC Meeting
• 1441

  Figure 2-54 NEC Meeting Delete
• 1441

  Figure 2-55 NEC Meeting Delete Confirmation
• 1441

  Figure 2-56 Delete NEC Meeting
• 1442

  Figure 2-57 NEC Meeting Delete Confirmation
• 1442

  Figure 2-58 Email and ICalendar for Recurring Meeting
• 1443

  Figure 2-59 Conference Scheduled From Web UI
• 1443

  Figure 2-60 Meeting Scheduled Example
• 1444

  Figure 2-61 Cancelled - Conference Scheduled From Web UI
• 1445

  Softkeys
• 1449

  Speed Dial - System/Group/Station
• 1451

  Figure 2-62 Right Cursor Key Operation Flow Chart
• 1463

  Table 2-81 Keys for Entering Names
• 1469

  Speed Dial - Telephone Book
• 1477

  Station Hunt
• 1481

  Station Message Detail Recording
• 1485

  Figure 2-63 Example of SMDR Report
• 1485

  Figure 2-64 Virtual Loopback - S-Point
• 1486

  Figure 2-65 Example of S-Point Report
• 1486

  Figure 2-66 Example of S-Point Report (Flagged)
• 1486

  Figure 2-67 Virtual Loopback - T-Point
• 1487

  Figure 2-68 Example of Twice Through Virtual Loop
• 1487

  Figure 2-69 Example of Twice Through Virtual Loop (Reverse Order)
• 1487

  Figure 2-70 Virtual Loopback - External Call Routed Through T-Point
• 1488

  Figure 2-71 Example of Twice Through Virtual Loop (Reverse Direction)
• 1488

  Table 2-82 SMDR Report Definitions
• 1490

  Table 2-83 SMDR Report Format With Program 35-02-14 Set to '0
• 1492

  Table 2-84 SMDR Report Format With Program 35-02-14 Set to '1
• 1492

  Table 2-85 SMDR Summary Report
• 1507

  Station Name Assignment - User Programmable
• 1509

  Table 2-86 Keys for Entering Names
• 1511

  Station Relocation
• 1515

  SV8100 Internal Router
• 1516

  Table 2-87 Migration Supported Blades
• 1519

  SV8100 NetLink
  • 1522

    Table 2-88 VoIP Resource Chart
  • 1523

    Table 2-89 CPU Reset Programs
  • 1525

    Figure 2-72 Example - Version 4000 or Earlier
  • 1525

    NetLink Multi-SIP Carrier
• 1537

  SV8100 PoE Gigabit Switch
• 1540

  Table 2-90 Migration Supported Blades
• 1545

  SV8100 UC Desktop Suite Applications
• 1556

  Table 2-91 Desktop Suite Licenses
• 1557

  Table 2-92 Exceptions to Firewall for Ports
• 1558

  Table 2-93 Exceptions to Windows Process
• 1571

  SV8100/SV8300 Terminals
• 1571

  Table 2-94 DT700 Supported Encryption
• 1572

  Figure 2-74 SV8100 Encryption Configuration
• 1573

  Table 2-95 Terminal Category Reference Chart (DT300/DT700)
• 1576

  Table 2-97 Connectivity of Options
• 1577

  Table 2-98 Terminal and Adapter Compatibility
• 1578

  Table 2-99 DT330 Compatibility Settings
• 1578

  Table 2-100 Firmware Compatibility Matrix
• 1579

  Table 2-101 Terminal and Line Key/LCD Compatibility
• 1580

  Table 2-102 Terminal and Ten Key Kit Compatibility
• 1581

  Table 2-103 Adapter Compatibility
• 1581

  Table 2-104 IPLA DSP Usage
• 1583

  Table 2-105 IPLB DSP Usage
• 1587

  Synchronous Ringing
• 1591

  T1 Trunking (With ANI/DNIS Compatibility)
• 1605

  Tandem Ringing
• 1609

  Tandem Trunking (Unsupervised Conference)
• 1627

  TAPI Compatibility
• 1628

  Table 2-106 TAPI Commands
• 1633

  Tone Override
• 1637

  Traffic Reports
• 1641

  Transfer
• 1655

  Trunk Group Routing
• 1661

  Trunk Groups
• 1667

  Trunk Queuing/Camp-On
• 1671

  UCB (Unified Communications for Business)
  • 1676

    Table 2-107 SV8100 Configuration
  • 1678

    Call Processing
  • 1680

    Agent and Supervisor Functions
  • 1681

    Announcement Function
  • 1682

    Voicemail Function
  • 1684

    InUCB Blade
• 1701

  UM8000 Mail
• 1729

  UMobility - Server Based
• 1734

  Table 2-108 Windows Mobile Devices
• 1735

  Table 2-109 Nokia Devices
• 1736

  Table 2-110 IPhone Devices
• 1745

  UMobility - Wi-Fi Client
• 1748

  Figure 2-75 VPN Between Smart Device and Office LAN
• 1749

  Figure 2-76 Port Forwarding Without Session Boarder Controller
• 1750

  Figure 2-77 Port Forwarding With Session Boarder Controller
• 1751

  Table 2-111 Mobile Device Requirements
• 1752

  Table 2-112 Feature Support Table
• 1759

  Unicast/Multicast Paging Mode
• 1760

  Figure 2-78 Multicast Mode Example
• 1760

  Figure 2-79 Unicast Mode Example
• 1761

  Figure 2-80 Auto Mode Example
• 1767

  Uniform Call Distribution (UCD)
• 1769

  Figure 2-81 Uniform Call Distribution (UCD) Priority Call Routing
• 1770

  Figure 2-82 Uniform Call Distribution (UCD) Circular Routing
• 1777

  Uniform Numbering Network
• 1785

  Universal Slots
• 1786

  Table 2-113 SV8100 Maximum System Capacities - Trunks/Ports/Channels
• 1787

  Table 2-114 SV8100 9.5" (Base and Expansion) Maximum System Capacities - Trunks/Ports/Channels
• 1788

  Table 2-115 Maximum System Capacities for Station Interface Blades
• 1792

  Table 2-116 Maximum System Capacities for Trunk Interface Blades
• 1794

  Table 2-117 Maximum System Capacities for Application Interface Blades
• 1794

  Table 2-118 Board Power Factor
• 1796

  Table 2-119 Terminal Power Factor
• 1797

  Table 2-120 Maximum Number of Packages Installed
• 1797

  Table 2-121 Migration Supported Application Blades
• 1801

  User Programming Ability
• 1803

  Virtual Extensions
• 1815

  VM8000 InMail
• 1819

  Table 2-122 SV8100 VM8000 InMail Part Numbers and Capacities
• 1865

  VM8000 InMail Park and Page
• 1866

  Table 2-123 Park and Page Call Handling
• 1871

  Table 2-125 Recording Your Paging Message
• 1872

  Table 2-126 Setting the Call Handling Options
• 1872

  Table 2-127 Picking Up a Parked Call
• 1873

  VM8000 InMail Upload Download Audio
• 1874

  Figure 2-83 VM8000 InMail User Pro Login Diagram
• 1878

  Table 2-129 Error Messages and Causes
• 1883

  VM8000 InMail - Automatic Access to VM By Caller ID
• 1883

  Figure 2-84 Example - User Access to Voice Mail
• 1891

  VM8000 InMail - Cascade Message Notification
• 1894

  Figure 2-85 Cascade Message Notification Flow Chart-1
• 1895

  Figure 2-86 Cascade Message Notification Flow Chart-2
• 1896

  Figure 2-87 Cascade Message Notification Flow Chart-3
• 1917

  VM8000 InMail - Email Notification
• 1918

  Table 2-130 VM8000 Email Account Information
• 1919

  Table 2-131 Typical SMS Notification (No Wav File)
• 1920

  Table 2-132 Common Email Notification SMTP Server Settings
• 1921

  Table 2-133 Some Common Mobile Telephone Service Provider SMS Portals
• 1925

  Table 2-134 Turn Email Notification On or Off
• 1927

  VM8000 InMail - Find-Me Follow-Me
• 1937

  VM8000 InMail - Language Setting
• 1941

  Table 2-135 Language Setting Operation
• 1943

  Voice Call Recording
  • 1943

    D Term ® Voice Security Recorder (VSR)
  • 1947

    NEC SonicView IP Recorder (1.0)
  • 1951

    Table 2-136 IP Recorder Basic Licenses
  • 1953

    NEC SonicView Recorder (TDM and IP) (2.0)
  • 1957

    Table 2-137 SV8100 CPU License (NEC SonicView Recorder)
  • 1959

    NEC SonicView Recorder (2.7)
  • 1959

    Table 2-138 Known Limitations
  • 1965

    Table 2-139 System Minimum Requirements
  • 1965

    Table 2-140 Server Hardware Matrix
  • 1966

    Table 2-141 Common Hardware Requirements
  • 1966

    Table 2-142 Supervisor/Agent Studio PC Recommendations
  • 1967

    Table 2-143 Supported Operating Systems
  • 1967

    Table 2-144 Supported Databases
  • 1968

    Table 2-145 SV8100 CPU License (NEC SonicView Recorder)
• 1971

  Voice Mail Integration (Analog)
• 1993

  Voice Mail Message Indication On Line Keys
• 1999

  Voice Over
• 2003

  Voice Response System (VRS)
• 2007

  Table 2-146 Voice Prompting Messages
• 2027

  Voice Response System (VRS) Embedded VRS
• 2031

  Figure 2-90 Program 22-02: Incoming Call Trunk Setup
• 2031

  Figure 2-91 Program 40-10: Voice Announcement Service Option
• 2032

  Figure 2-92 Program 25-02: VRS/DISA Message
• 2032

  Figure 2-93 Program 25-06: VRS/DISA 1-Digit Code Attendant
• 2033

  Figure 2-94 Program 25-06: VRS/DISA 1-Digit Code Attendant
• 2033

  Figure 2-95 Program 25-06: VRS/DISA 1-Digit Code Attendant
• 2034

  Figure 2-96 Program 25-06: VRS/DISA 1-Digit Code Attendant
• 2039

  Table 2-147 Embedded VRS Prompts
• 2041

  Voice Response System (VRS) Upload Download Audio
• 2042

  Figure 2-97 VRS User Pro Login Diagram
• 2042

  Table 2-148 Default Incoming Ringing Tone
• 2046

  Table 2-149 Error Messages and Causes
• 2049

  Voice Response System (VRS) - Call Forwarding - Park and Page
• 2055

  Volume Controls
• 2059

  Warning Tone for Long Conversation
• 2063

  Wireless DECT (SIP)
  • 2063

    Table 2-150 Supported Wireless DECT (SIP) Features
  • 2074

    Figure 2-98 IP DECT - 2Nd Indication
  • 2074

    Off-Hook Signaling
  • 2075

    Caller ID Display After a Call Transfer
  • 2075

    Figure 2-99 IP DECT - Caller ID Display
  • 2076

    Out of Range Call Warning Notification
    • 2076

      Figure 2-100 Out of Range Example

• 9

  Table of Contents
• 16

  Section 1 about This Chapter
• 17

  List of Figures

25

Chapter 1 Introduction

• 25

  General Information
• 25

  Multiline Terminals Used With the System
• 26

  Figure 1-1 SV8100 Key Assignment Example
• 27

  Figure 1-2 Feature Access/One-Touch Key Assignment Example

29

Chapter 2 Features

• 29

  About This Chapter
• 30

  Important Notes
• 31

  Table 2-1 Feature Comparison List
• 38

  Features
• 39

  Account Code - Forced/Verified/Unverified
  • 41

    Default Settings
  • 41

    System Availability
• 47

  Account Code Entry
• 53

  Alarm
• 57

  Alarm Reports
• 58

  Table 2-2 Sample Alarm Report
• 59

  Table 2-3 Alarm Report Definitions
• 59

  Table 2-4 Alarm Report Item Definitions
• 59

  System Information
• 60

  Table 2-5 Sample System Information Printout
• 64

  Printing Reports
• 69

  Alphanumeric Display
• 73

  Analog Communications Interface (ACI)
• 81

  Ancillary Device Connection
• 82

  Table 2-6 DT330 Compatibility Settings
• 82

  Table 2-7 Firmware Compatibility Matrix
• 85

  Answer Hold
• 89

  Answer Key
• 93

  Attendant Call Queuing
• 97

  Automatic Call Distribution (ACD)
• 129

  Automatic Release
• 135

  Automatic Route Selection
• 159

  Background Music
• 163

  Barge-In
• 169

  Battery Backup - System Memory
• 171

  Battery Backup - System Power
• 173

  Call Appearance (CAP) Keys
• 179

  Call Arrival (CAR) Keys
• 185

  Call Duration Timer
• 187

  Call Forwarding - Centrex
• 193

  Call Forwarding
• 207

  Call Forwarding With Follow Me
• 211

  Call Forwarding, Off-Premise
• 227

  Call Forwarding/Do Not Disturb Override
• 231

  Call Monitoring
• 237

  Call Redirect
• 241

  Call Waiting/Camp-On
• 247

  Callback
• 251

  Caller ID Call Return
• 255

  Caller ID
  • 256

    Figure 2-1 Left Cursor Key Operation Flow Chart
  • 260

    Memo Display Function
  • 268

    Table 2-8 Keys for Entering Names
• 273

  Caller ID - Flexible Ringing
• 275

  Table 2-9 Caller ID Matching Rule
• 281

  Central Office Calls, Answering
• 293

  Central Office Calls, Placing
• 303

  Class of Service
• 323

  Clock/Calendar Display
• 327

  CO Message Waiting Indication
• 333

  Code Restriction
• 343

  Code Restriction Override
• 351

  Code Restriction, Dial Block
• 355

  Conference
• 363

  Conference, Voice Call/Privacy Release
• 367

  Continued Dialing
• 371

  Cordless DECT Terminals
• 391

  Cordless Telephone Connection
• 409

  Data Line Security
• 411

  Delayed Ringing
• 417

  Department Calling
• 420

  Figure 2-2 Department Calling Priority Call Routing
• 421

  Figure 2-3 Department Calling Circular Routing
• 429

  Department Step Calling
• 433

  Dial Pad Confirmation Tone
• 435

  Dial Tone Detection
• 438

  Table 2-10 Dial Tone Detection Program Interaction
• 439

  Dialing Number Preview
• 443

  Digital Trunk Clocking
• 447

  Figure 2-11 Digital Trunk Clocking Example 8
• 449

  Direct Inward Dialing (DID)
• 454

  Table 2-11 Example 2 (Manual Change)
• 466

  Table 2-12 LED Flash Patterns
• 467

  Direct Inward Line (DIL)
• 473

  Direct Inward System Access (DISA)
• 491

  Direct Station Selection (DSS) Console
• 501

  Directed Call Pickup
• 505

  Directory Dialing
• 509

  Distinctive Ringing, Tones and Flash Patterns
• 509

  Table 2-13 Distinctive Ringing: Tones and Flash Patterns
• 515

  Table 2-15 Basic Tone Table - Tone 14
• 517

  Do Not Disturb
• 523

  Door Box
• 531

  Drop Key
  • 535

    Term Cordless II Terminal
• 557

  D Term Cordless Lite II Terminal
• 577

  E911 Compatibility
• 579

  Table 2-17 CPN for Standard Calls
• 580

  Table 2-18 CPN for VE Standard Calls
• 581

  Table 2-19 CPN for 911 Calls
• 582

  Table 2-20 CPN for VE 911 Calls
• 583

  Figure 2-12 CCIS Standard Calls
• 583

  Table 2-21 CPN for CCIS Standard Calls
• 586

  Figure 2-13 CCIS VE Standard Calls
• 587

  Table 2-22 CPN for CCIS VE Standard Calls
• 594

  Figure 2-14 CCIS 911 Calls
• 595

  Table 2-23 CPN for CCIS 911 Calls
• 598

  Figure 2-15 CCIS VE 911 Calls
• 599

  Table 2-24 CPN for CCIS VE 911 Calls
• 607

  Table 2-25 CPN for Line Key+911 Calls
• 613

  Electra Elite IPK Terminals
• 634

  Table 2-26 Electra Elite IPK Telephone Specifications
• 635

  Facsimile CO Branch Connection
• 639

  Flash
• 643

  Flexible System Numbering
• 663

  Flexible Timeouts
• 673

  Forced Trunk Disconnect
• 677

  Group Call Pickup
• 681

  Group Listen
• 685

  Handset Mute
• 688

  Table 2-27 Service Tone Setup Defaults, Program 80-01-01
• 693

  Handsfree and Monitor
• 697

  Handsfree Answerback/Forced Intercom Ringing
• 701

  Headset Operation
• 705

  Hold
• 710

  Exclusive Hold
• 713

  Hot Key-Pad
• 714

  Required Software
• 717

  Hotel/Motel
• 722

  Table 2-29 Migration Supported Blades
• 733

  Hotline
• 738

  Table 2-30 Extension Busy Setup
• 739

  Howler Tone Service
• 741

  Intercom
• 746

  Table 2-31 Default Incoming Ringing Tone
• 749

  IP Multiline Station (SIP)
• 767

  IP Single Line Telephone (SIP)
• 768

  Table 2-32 Minimum Bandwidth Requirements
• 771

  Table 2-33 Feature Support Table for Standard SIP Device
• 789

  Figure 2-16 Example - SIP Phone
• 791

  IP Trunk - (SIP) Session Initiation Protocol
• 809

  Ip Trunk – H
• 814

  IP Trunk - H.323
• 821

  IPK/IPK II Migration
• 822

  Figure 2-17 Single SV8100 to IPK/IPK II Connection
• 823

  Figure 2-18 Multiple SV8100 to IPK/IPK II Connection (Layout 1)
• 824

  Figure 2-19 Multiple SV8100 to IPK/IPK II Connection (Layout 2)
• 825

  Figure 2-20 Multiple SV8100 to IPK/IPK II Connection (Layout 3)
• 825

  Table 2-34 IPK II Supported Hardware
• 827

  Table 2-35 Supported Optional Equipment (Via MGN-U10 ETU)
• 827

  Table 2-36 Supported Optional Equipment
• 831

  ISDN Compatibility
  • 833

    Table 2-37 Restrictions for Calling Party Names
  • 837

    ISDN 2 B-Channel Transfer
• 857

  K-ccis - Ip
  • 861

    CCIS Networking Via IP (Peer-to-peer Connections Basis)
  • 861

    Table 2-38 K-CCIS Main and Remote System VoIP Resources Used
• 867

  K-CCIS - IP With PVA
• 869

  Table 2-39 CD-PVAA Blade Installed in Slot 6
• 870

  Table 2-41 Minimum Bandwidth Required
• 874

  Table 2-42 Migration Supported Blades
• 877

  K-ccis - T1
• 885

  Last Number Redial
• 885

  Figure 2-21 Left Cursor Key Operation Flow Chart
• 889

  Licensing
  • 893

    Temporary License
  • 896

    Table 2-43 License Information
• 901

  Line Preference
• 907

  Long Conversation Cutoff
• 911

  Loop Keys
• 917

  Maintenance
• 919

  Meet Me Conference
• 923

  Meet Me Paging
• 929

  Meet Me Paging Transfer
• 935

  Memo Dial
• 939

  Message Waiting
• 947

  MH240 Wireless IP Telephone
• 951

  Table 2-44 Supported Features
• 960

  Table 2-45 Program 15-07 Function Codes (Service Code 751)
• 964

  Table 2-47 Program 11-10 Service Code Setup (Setup/entry Operation)
• 965

  Table 2-48 Program 11-11 Service Code Setup (Setup/entry Operation)
• 968

  Table 2-49 Program 11-12 Service Code Setup (Service Access)
• 970

  Table 2-50 Program 11-13 Service Code Setup (ACD)
• 971

  Table 2-51 Program 11-14 Service Code Setup (Hotel)
• 972

  Table 2-52 Program 11-15 Service Code Setup (Special Access)
• 983

  Microphone Cutoff
• 987

  Mobile Extension
  • 987

    Figure 2-22 Mobile Extension Layout
  • 989

    Table 2-53 Supported Service Codes
  • 993

    Table 2-54 Caller ID Sent to Mobile Telephone
  • 995

    Callback to Cell Phone
  • 995

    Figure 2-23 Example - Callback to Cell Phone
• 1011

  Multiple Trunk Types
• 1031

  Music On Hold
• 1041

  Name Storing
• 1044

  Table 2-55 Keys for Entering Names
• 1045

  Night Service
• 1055

  Off-Hook Signaling
• 1061

  One-Touch Calling
• 1067

  Operator
• 1071

  (OPX) Off-Premise Extension
• 1081

  Paging, External
• 1089

  Paging, External (VRS)
• 1093

  Paging, Internal
• 1099

  Park
  • 1101

    Personal Park at a Co-Worker's Extension
• 1109

  PBX Compatibility
• 1115

  PC Programming
• 1116

  Figure 2-24 PC Programming Overview
• 1117

  Figure 2-25 PCPro Connection Dialog
• 1118

  Figure 2-26 WebPro Login Screen
• 1119

  Figure 2-27 WebPro Home Page
• 1119

  Figure 2-28 Maintenance Debug Screen
• 1120

  Figure 2-29 WebPro End User Screen
• 1133

  Power Failure Transfer
• 1137

  Prime Line Selection
• 1143

  Private Line
• 1149

  Programmable Function Keys
• 1155

  Programming From a Multiline Terminal
• 1159

  Pulse to Tone Conversion
• 1163

  Redial Function
• 1167

  Remote (System) Upgrade
• 1171

  Repeat Redial
• 1175

  Resident System Program
• 1177

  Reverse Voice Over
• 1181

  Ring Groups
• 1187

  Ringdown Extension, Internal/External
• 1191

  Room Monitor
• 1197

  Save Number Dialed
• 1201

  Secondary Incoming Extension
• 1207

  Secretary Call (Buzzer)
• 1211

  Secretary Call Pickup
• 1215

  Selectable Display Messaging
• 1215

  Table 2-56 Selectable Display Messaging Defaults
• 1219

  Table 2-57 Selectable Display Message - Character Entry Chart
• 1221

  Selectable Ring Tones
• 1223

  Table 2-58 Intercom or Trunk Ring Setting
• 1225

  Serial Call
• 1229

  Single Line Telephones, Analog 500/2500 Sets
• 1241

  SLT Adapter
• 1259

  SMB8000 Communications Analyst
  • 1268

    Lan Connection
  • 1269

    Figure 2-30 E911 Deployment Example
  • 1269

    SMB8000 E911 Security Notification
• 1273

  SMB8000 Interactive Voice Response
• 1276

  Table 2-59 Migration Supported Blades
• 1279

  SMB8000 Multimedia Conference Bridge
• 1283

  Table 2-60 Migration Supported Blades
• 1291

  Softkeys
• 1295

  Speed Dial - System/Group/Station
• 1297

  Figure 2-31 Right Cursor Key Operation Flow Chart
• 1309

  Table 2-61 Keys for Entering Names
• 1315

  Speed Dial - Telephone Book
• 1323

  Station Hunt
• 1327

  Station Message Detail Recording
• 1330

  Table 2-62 SMDR Report Definitions
• 1332

  Table 2-63 SMDR Report Format With Program 35-02-14 Set to '0
• 1333

  Table 2-64 SMDR Report Format With Program 35-02-14 Set to '1
• 1334

  Table 2-65 SMDR Summary Report
• 1349

  Station Name Assignment - User Programmable
• 1351

  Table 2-66 Keys for Entering Names
• 1353

  Station Relocation
• 1357

  SV8100 Desktop Applications
• 1363

  Table 2-67 Configuration Example - Desktop Version 1.0
• 1363

  Table 2-68 Configuration Example - Desktop Version 2.0 or Higher
• 1364

  Table 2-69 Overall Breakdown - Desktop Applications
• 1366

  Table 2-70 Exceptions to Firewall for Ports
• 1366

  Table 2-71 Exceptions to Windows Process
• 1377

  SV8100 Internal Router
• 1378

  Table 2-72 Migration Supported Blades
• 1381

  SV8100 NetLink
  • 1384

    Table 2-73 VoIP Resource Chart
  • 1385

    Table 2-74 CPU Reset Programs
  • 1386

    NetLink Multi-SIP Carrier
  • 1387

    Figure 2-32 Example - Version 4000 or Earlier
• 1399

  SV8100 PoE Gigabit Switch
• 1402

  Table 2-75 Migration Supported Blades
• 1407

  SV8100/SV8300 Terminals
• 1407

  Table 2-76 DT700 Supported Encryption
• 1408

  Figure 2-34 SV8100 Encryption Configuration
• 1409

  Table 2-77 Terminal Category Reference Chart (DT300/DT700)
• 1412

  Table 2-79 Connectivity of Options
• 1413

  Table 2-80 Terminal and Adapter Compatibility
• 1414

  Table 2-81 DT330 Compatibility Settings
• 1414

  Table 2-82 Firmware Compatibility Matrix
• 1415

  Table 2-83 Terminal and Line Key/LCD Compatibility
• 1416

  Table 2-84 Terminal and Ten Key Kit Compatibility
• 1417

  Table 2-85 Adapter Compatibility
• 1417

  Table 2-86 IPLA DSP Usage
• 1419

  Table 2-87 IPLB DSP Usage
• 1423

  Synchronous Ringing
• 1427

  T1 Trunking (With ANI/DNIS Compatibility)
• 1441

  Tandem Ringing
• 1445

  Tandem Trunking (Unsupervised Conference)
• 1463

  TAPI Compatibility
• 1464

  Table 2-88 TAPI Commands
• 1469

  Tone Override
• 1473

  Traffic Reports
• 1477

  Transfer
• 1491

  Trunk Group Routing
• 1497

  Trunk Groups
• 1503

  Trunk Queuing/Camp-On
• 1507

  UCB (Unified Communications for Business)
  • 1511

    Table 2-89 SV8100 Configuration
  • 1513

    Call Processing
  • 1515

    Agent and Supervisor Functions
  • 1517

    Announcement Function
  • 1518

    Voicemail Function
  • 1519

    InUCB BLADE
• 1535

  UM8000 Mail
• 1561

  UMobility
• 1566

  Table 2-90 Windows Mobile Devices
• 1567

  Table 2-91 Nokia Devices
• 1568

  Table 2-92 IPhone Devices
• 1577

  Unicast/Multicast Paging Mode
• 1578

  Figure 2-35 Multicast Mode Example
• 1578

  Figure 2-36 Unicast Mode Example
• 1579

  Figure 2-37 Auto Mode Example
• 1585

  Uniform Call Distribution (UCD)
• 1587

  Figure 2-38 Uniform Call Distribution (UCD) Priority Call Routing
• 1588

  Figure 2-39 Uniform Call Distribution (UCD) Circular Routing
• 1595

  Uniform Numbering Network
• 1603

  Universal Slots
• 1604

  Table 2-93 SV8100 Maximum System Capacities - Trunks/Ports/Channels
• 1605

  Table 2-94 SV8100 9.5" (Base and Expansion) Maximum System Capacities - Trunks/Ports/Channels
• 1606

  Table 2-95 Maximum System Capacities for Station Interface Blades
• 1610

  Table 2-96 Maximum System Capacities for Trunk Interface Blades
• 1612

  Table 2-97 Maximum System Capacities for Application Interface Blades
• 1614

  Table 2-99 Terminal Power Factor
• 1615

  Table 2-100 Maximum Number of Packages Installed
• 1615

  Table 2-101 Migration Supported Application Blades
• 1619

  User Programming Ability
• 1621

  Virtual Extensions
• 1629

  VM8000 InMail
• 1632

  Table 2-102 SV8100/SV8300 VM8000 InMail Part Numbers and Capacities
• 1669

  Checking Messages
• 1675

  VM8000 InMail Park and Page
• 1676

  Table 2-103 Park and Page Call Handling
• 1681

  Table 2-105 Recording Your Paging Message
• 1682

  Table 2-106 Setting the Call Handling Options
• 1682

  Table 2-107 Picking Up a Parked Call
• 1683

  VM8000 InMail Upload Download Audio
• 1684

  Figure 2-40 VM8000 InMail User Pro Login Diagram
• 1684

  Table 2-108 Default Incoming Ringing Tone
• 1688

  Table 2-109 Error Messages and Causes
• 1688

  Troubleshooting
• 1693

  VM8000 InMail - Automatic Access to VM By Caller ID
• 1693

  Figure 2-41 Example - User Access to Voice Mail
• 1701

  VM8000 InMail - Cascade Message Notification
• 1703

  Figure 2-42 Cascade Message Notification Flow Chart-1
• 1704

  Figure 2-43 Cascade Message Notification Flow Chart-2
• 1705

  Figure 2-44 Cascade Message Notification Flow Chart-3
• 1723

  VM8000 InMail - Email Notification
• 1724

  Table 2-110 VM8000 Email Account Information
• 1725

  Table 2-111 Typical SMS Notification (No Wav File)
• 1726

  Table 2-112 Common Email Notification SMTP Server Settings
• 1727

  Table 2-113 Some Common Mobile Telephone Service Provider
• 1730

  Table 2-114 Turn Email Notification On or Off
• 1733

  VM8000 InMail - Find-Me Follow-Me
• 1739

  VM8000 InMail - Language Setting
• 1739

  Supported Languages
• 1742

  Table 2-115 Language Setting Operation
• 1743

  Voice Call Recording
  • 1743

    D Term ® Voice Security Recorder (VSR)
  • 1747

    NEC SonicView IP Recorder
  • 1751

    Table 2-116 IP Recorder Basic Licenses
  • 1753

    NEC SonicView Recorder (TDM and IP)
  • 1757

    Table 2-117 SV8100 CPU License (NEC SonicView Recorder)
• 1761

  Voice Mail Integration (Analog)
• 1783

  Voice Mail Message Indication On Line Keys
• 1789

  Voice Over
• 1793

  Voice Response System (VRS)
• 1797

  Table 2-118 Voice Prompting Messages
• 1817

  Voice Response System (VRS) Embedded VRS
• 1824

  Table 2-119 Embedded VRS Prompts
• 1825

  Voice Response System (VRS) Upload Download Audio
• 1826

  Figure 2-47 VRS User Pro Login Diagram
• 1826

  Table 2-120 Default Incoming Ringing Tone
• 1830

  Table 2-121 Error Messages and Causes
• 1833

  Voice Response System (VRS) - Call Forwarding - Park and Page
• 1839

  Volume Controls
• 1843

  Warning Tone for Long Conversation
• 1847

  Wireless DECT (SIP)
  • 1847

    Table 2-122 Supported Wireless DECT (SIP) Features
  • 1858

    Figure 2-48 IP DECT - 2Nd Indication
  • 1858

    Off-Hook Signaling
  • 1859

    Caller ID Display After a Call Transfer
  • 1859

    Figure 2-49 IP DECT - Caller ID Display