Archiving Recorded Calls; Local Archiving - NEC Univerge SV9100 Installation Manual

Archiving Recorded Calls

Archiving of recorded call is necessary in order to create backups of recorded calls and to prevent the
hard drive on the call recording server from becoming full when auto deletion of turned off. With auto
deletion turned off, the call recorder will keep on recording calls until there is 10GB of available disk
space remaining on the PC. When there is 10GB of disk space remaining the call recording software
will start to delete the oldest recorded calls that have been archived. If archiving has not been
configured, then when the PC gets down to 2GB of space remaining, it will stop recording. Archiving
can be carried out to either a local area on the call recording server or to a UNC (Network Path) that is
accessible from the call recording server.
If configured, MyCalls can inform you via an email if the backup ever fails. Should a user attempt to
playback a call that has been archived and subsequently deleted, MyCalls will prompt for the media
that it was archived on to the be inserted. Archives can be run either manually or can be scheduled to
run automatically.
Archiving is configured in MyCalls > Configure > Telephone System > Call Recording > Edit Call
Recorders > Click Edit against the Call Recorder name > Recording Backup.

Local Archiving

Different types of media can be used for calls to be archived on to. The media used to archive on to
should be local to the PC that is running Sense. So long as the operating system can access the drive
and perform a copy and paste to the archive drive, the archive procedure should work fine. The purpose
of these archives is to stop the hard disk from running out of space. As part of a disaster / recovery
type situation, a backup of these archives should be made and stored in a suitably secure location.
Mass storage devices such as USB hard drives or removable hard disks can be used to perform
archiving on to. These devices are typically inexpensive and can handle large amounts of data.
Any archiving that takes place is always relative to the call recording server. If MyCalls and the call
recording software are on separate PC's then the backup media should be connected to the call
recording server and not the MyCalls PC. MyCalls instructs the call recording software to perform a
backup.
The data that is archived consists of two main items – the database and copies of the audio files.
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