Service Code Setup (For Acd) - NEC Univerge SV8100 Programming Manual

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UNIVERGE SV8100
Level:
IN
Description
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service
Codes which are used with the Automatic Call Distribution (ACD) feature. You can
customize additional Service Codes in Programs 11-10 ~ 11-12 and 11-14 ~ 11-16.
The following chart shows:
Input Data
Item
Programming Manual
Program 11 : System Numbering

11-13 : Service Code Setup (for ACD)

The number of each code (01~13).
The function of the Service Code.
The type of telephones that can use the Service Code.
The default entry.
No.
01
ACD Log In/Log Out (for KTS)
02
ACD Log Out (for SLT)
03
Set ACD Wrap-Up Time (for SLT)
04
Cancel ACD Wrap-Up Time (for SLT)
05
Set ACD Off Duty (for SLT)
06
Cancel ACD Off Duty (for SLT)
07
--- Not Used ---
08
Agent ID Code Login
Allows an AIC Agent to log into a group.
09
Agent ID Code Logout
Allows an AIC Agent to log out of a group.
10 ACD Agent Login by Supervisor
Allows an ACD Supervisor to log into a group.
11
ACD Agent Logout by Supervisor
Allows an ACD Supervisor to log out of a group.
Item
Issue 1.0
Terminals
Default
MLT, SLT 5
SLT 655
SLT 656
SLT 657
SLT 658
SLT 659
MLT No Setting
MLT No Setting
MLT 667
MLT 668
2 - 101