NEC Univerge SV8100 Features And Specifications Manual

NEC Univerge SV8100 Features And Specifications Manual

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Summary of Contents for NEC Univerge SV8100

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 ® Features and Specifications Manual INT-2067 (UNIV) Issue 8.01 (Version 5000)
  • Page 5 NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.
  • Page 7 The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
  • Page 8 UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.
  • Page 9: Table Of Contents

    Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes ....................2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ........2-3 Section 4 Features......................2-10 Account Code – Forced/Verified/Unverified ............2-11 Account Code Entry.................... 2-19 Alarm ........................2-25 Alarm Reports..................... 2-29 Alphanumeric Display..................
  • Page 10 Issue 8.01 UNIVERGE SV8100 ___________________________________________________________________________________ Battery Backup – System Memory ..............2-141 Battery Backup – System Power..............2-143 Call Appearance (CAP) Keys ................2-145 Call Arrival (CAR) Keys ..................2-151 Call Duration Timer ..................2-157 Call Forwarding – Centrex................2-159 Call Forwarding ....................
  • Page 11 UNIVERGE SV8100 Issue 8.01 ___________________________________________________________________________________ Data Line Security .................... 2-381 Delayed Ringing ....................2-383 Department Calling................... 2-389 Department Step Calling .................. 2-401 Dial Pad Confirmation Tone ................2-405 Dial Tone Detection ..................2-407 Dialing Number Preview ................... 2-411 Digital Trunk Clocking..................2-415 Direct Inward Dialing (DID)................
  • Page 12 Issue 8.01 UNIVERGE SV8100 ___________________________________________________________________________________ Handsfree and Monitor..................2-665 Handsfree Answerback/Forced Intercom Ringing..........2-669 Headset Operation ................... 2-673 Hold ........................2-677 Hot Key-Pad ..................... 2-685 Hotel/Motel ....................... 2-689 Hotline ......................2-705 Howler Tone Service ..................2-711 Intercom ......................2-713 IP Multiline Station (SIP) .................. 2-721 IP Single Line Telephone (SIP) ................
  • Page 13 UNIVERGE SV8100 Issue 8.01 ___________________________________________________________________________________ Message Waiting ....................2-911 MH240 Wireless IP Telephone................. 2-919 Microphone Cutoff .................... 2-955 Mobile Extension ....................2-959 Callback to Cell Phone ..................2-967 Multiple Trunk Types ..................2-983 Music on Hold....................2-1003 Name Storing....................2-1013 Night Service ....................2-1017 Off-Hook Signaling ..................
  • Page 14 Issue 8.01 UNIVERGE SV8100 ___________________________________________________________________________________ Ring Groups ....................2-1153 Ringdown Extension, Internal/External ............2-1159 Room Monitor....................2-1163 Save Number Dialed ..................2-1169 Secondary Incoming Extension..............2-1173 Secretary Call (Buzzer) .................. 2-1179 Secretary Call Pickup ..................2-1183 Selectable Display Messaging ............... 2-1187 Selectable Ring Tones ...................
  • Page 15 UNIVERGE SV8100 Issue 8.01 ___________________________________________________________________________________ Tandem Ringing ..................... 2-1413 Tandem Trunking (Unsupervised Conference) ..........2-1417 TAPI Compatibility ..................2-1435 Tone Override....................2-1441 Traffic Reports ....................2-1445 Transfer ......................2-1449 Trunk Group Routing ..................2-1463 Trunk Groups....................2-1469 Trunk Queuing/Camp-On ................2-1475 UCB (Unified Communications for Business)..........
  • Page 16: Section 1 About This Chapter

    Voice Security Recorder (VSR) ..............2-1715 ™ NEC SonicView IP Recorder ................2-1719 NEC SonicView Recorder (TDM and IP) ............2-1725 Voice Mail Integration (Analog) ..............2-1733 Voice Mail Message Indication on Line Keys ..........2-1755 Voice Over...................... 2-1761 Voice Response System (VRS) ..............2-1765 Voice Response System (VRS) Embedded VRS...........
  • Page 17: List Of Figures

    LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example ............1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ......1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ..........2-228 Figure 2-2 Department Calling Priority Call Routing ..........2-392 Figure 2-3 Department Calling Circular Routing ...........
  • Page 18 Issue 8.01 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-23 Example – Callback to Cell Phone ............2-967 Figure 2-24 PC Programming Overview ............... 2-1088 Figure 2-25 PCPro Connection Dialog ..............2-1089 Figure 2-26 WebPro Login Screen ............... 2-1090 Figure 2-27 WebPro Home Page ................. 2-1091 Figure 2-28 Maintenance Debug Screen ..............
  • Page 19 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Feature Comparison List ................... 2-3 Table 2-2 Sample Alarm Report ..................2-30 Table 2-3 Alarm Report Definitions ................. 2-31 Table 2-4 Alarm Report Item Definitions ................. 2-31 Table 2-5 Sample System Information Printout ............... 2-32 Table 2-6 DT330 Compatibility Settings ................
  • Page 20 Issue 8.01 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 CPN for Line Key+911 Calls ................. 2-579 Table 2-26 Electra Elite IPK Telephone Specifications ........... 2-606 Table 2-27 Service Tone Setup Defaults, Program 80-01-01 ......... 2-659 Table 2-28 Service Tone Setup, Program 80-01-02 ............2-663 Table 2-29 Migration Supported Blades ................
  • Page 21 UNIVERGE SV8100 Issue 8.01 ___________________________________________________________________________________ Table 2-52 Program 11-15 Service Code Setup (Special Access) ........2-944 Table 2-53 Supported Service Codes ................2-961 Table 2-54 Caller ID Sent to Mobile Telephone .............. 2-965 Table 2-55 Keys for Entering Names ................2-1016 Table 2-56 Selectable Display Messaging Defaults ............
  • Page 22 Issue 8.01 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-79 Connectivity of Options ................2-1384 Table 2-80 Terminal and Adapter Compatibility ............2-1385 Table 2-81 DT330 Compatibility Settings ..............2-1386 Table 2-82 Firmware Compatibility Matrix ..............2-1386 Table 2-83 Terminal and Line Key/LCD Compatibility ..........2-1387 Table 2-84 Terminal and Ten Key Kit Compatibility ............
  • Page 23 Table 2-114 Turn Email Notification On or Off ..............2-1702 Table 2-115 Language Setting Operation ............... 2-1714 Table 2-116 IP Recorder Basic Licenses ................ 2-1723 Table 2-117 SV8100 CPU License (NEC SonicView Recorder) ........2-1729 Table 2-118 Voice Prompting Messages ................. 2-1769 Table 2-119 Embedded VRS Prompts ................2-1796 Table 2-120 Default Incoming Ringing Tone ..............
  • Page 24 Issue 8.01 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Tables...
  • Page 25: General Information

    Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.
  • Page 26: Figure 1-1 Sv8100 Key Assignment Example

    Issue 8.01 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.
  • Page 27: Figure 1-2 Feature Access/One-Touch Key Assignment Example

    UNIVERGE SV8100 Issue 8.01 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...
  • Page 28 1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.
  • Page 29: Chapter 2 Features

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 30: Important Notes

    Issue 8.01 UNIVERGE SV8100 MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features using Service Codes (e.g., Service Code 744 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
  • Page 31: Table 2-1 Feature Comparison List

    EATURE OMPARISON ECTION Table 2-1 Feature Comparison List provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. Table 2-1 Feature Comparison List IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified...
  • Page 32 Issue 8.01 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Call Forwarding/Do Not Disturb Override Call Forwarding/Do Not Disturb Override Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On...
  • Page 33 UNIVERGE SV8100 Issue 8.01 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Digital Trunk Clocking Digital Trunk Clocking Digital Voice Mail VM8000 InMail Direct Inward Dialing (DID) Direct Inward Dialing (DID) Direct Inward Line (DIL)
  • Page 34 Issue 8.01 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Handset Mute Handset Mute Handsfree and Monitor Handsfree and Monitor Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Headset Operation Headset Operation...
  • Page 35 UNIVERGE SV8100 Issue 8.01 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Licensing Licensing Line Preference Line Preference Long Conversation Cutoff Long Conversation Cutoff Not Supported Loop Keys Not Supported Maintenance Meet Me Conference...
  • Page 36 Issue 8.01 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name PC Programming PC Programming Power Failure Transfer Power Failure Transfer Prime Line Selection Prime Line Selection Private Line Private Line Programmable Function Keys...
  • Page 37 UNIVERGE SV8100 Issue 8.01 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Station Add-On Console SV8100/SV8300 Terminals Station Hunt Station Hunt Station Message Detail Recording Station Message Detail Recording Station Name Assignment-User Programmable Station Name Assignment – User Programmable...
  • Page 38: Features

    Audio Volume Controls Volume Controls Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...
  • Page 39: Account Code - Forced/Verified/Unverified

    Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
  • Page 40 Issue 8.01 UNIVERGE SV8100 Verified Account Codes  With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.
  • Page 41: Default Settings

    UNIVERGE SV8100 Issue 8.01 Conditions If a user enters a code that exceeds 16 digits, the system ignores the Account Code Entry.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the ...
  • Page 42 Issue 8.01 UNIVERGE SV8100 Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 43 UNIVERGE SV8100 Issue 8.01 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
  • Page 44 Issue 8.01 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-04 Account Code Setup – Hiding For each Class of Service (1~15), 0 = Account Codes Account Codes enter 1 to have the system hide Displayed Account Codes on an extension ...
  • Page 45 UNIVERGE SV8100 Issue 8.01 If your system has Verified Account Codes enabled, be sure to choose a code programmed in your Verified Account Code list. Access trunk for outside call. Press a line key or dial a code.to access a trunk. Refer to...
  • Page 46 Issue 8.01 UNIVERGE SV8100 Dial  Enter the Account Code (1~16 digits). You can enter any code of the proper length.  Dial  To enter a Forced Account Code at a single line telephone: Access trunk for outside call.
  • Page 47: Account Code Entry

    UNIVERGE SV8100 Issue 8.01 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
  • Page 48 Issue 8.01 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...
  • Page 49 UNIVERGE SV8100 Issue 8.01 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 50 Issue 8.01 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-02 Account Code Setup – Forced Enable Account Codes for all calls 0 = Account Codes for Account Code Toll Call Setup or just toll calls (for mode 2 or 3 in toll and local calls (All) ...
  • Page 51 UNIVERGE SV8100 Issue 8.01 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.
  • Page 52 Issue 8.01 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  Dial  Enter Account Code (1~16 digits).
  • Page 53: Alarm

    UNIVERGE SV8100 Issue 8.01 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
  • Page 54 Issue 8.01 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 55 UNIVERGE SV8100 Issue 8.01 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted.  To check the programmed alarm time at a multiline terminal: Press Help.
  • Page 56 Issue 8.01 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...
  • Page 57: Alarm Reports

    DSP resources to make troubleshooting easy when IP packets are not sent. Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.
  • Page 58: Table 2-2 Sample Alarm Report

    Issue 8.01 UNIVERGE SV8100 Table 2-2 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
  • Page 59: Table 2-3 Alarm Report Definitions

    UNIVERGE SV8100 Issue 8.01 Table 2-3 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
  • Page 60: Table 2-5 Sample System Information Printout

    Issue 8.01 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-5 Sample System Information Printout System Information 05/18/2006 11:02...
  • Page 61 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...
  • Page 62 Issue 8.01 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...
  • Page 63 UNIVERGE SV8100 Issue 8.01 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 64: Printing Reports

    Issue 8.01 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-24-02 System Alarm Report Set the day for the alarm report to Day 00~31  Notification Time Setup – Day print. (0 = Disabled) (default = 00) 90-24-03...
  • Page 65 UNIVERGE SV8100 Issue 8.01 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00-US Network Setup – IP Assign the IP Address. 0.0.0.0~ Address 126.255.255.254 128.0.0.1~ 191.254.255.254  192.0.0.1~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00-US Network Setup –...
  • Page 66 Issue 8.01 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-11-02 System Alarm Report – Report When Alarm Reports are to be 0 = No Report Method emailed, set this option to 1. This 1 = Email Address ...
  • Page 67 UNIVERGE SV8100 Issue 8.01 Operation To use this feature at any terminal: The user must be logged in with an Installer (IN) level password as defined in Program 90-02. Alarm Reports 2 - 39...
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  • Page 69: Alphanumeric Display

    UNIVERGE SV8100 Issue 8.01 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
  • Page 70 Issue 8.01 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 71 UNIVERGE SV8100 Issue 8.01 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 43...
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  • Page 73: Analog Communications Interface (Aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
  • Page 74 Issue 8.01 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
  • Page 75 Paging circuits on the CD-CP00-US. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications...
  • Page 76 Issue 8.01 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
  • Page 77 UNIVERGE SV8100 Issue 8.01 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 78 Issue 8.01 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-09-01 Conversation Recording Assign the ACI Call Recording Extension Number = Destination for Trunks – ACI destination per trunk. The Maximum eight digits Recording Destination destination can be an ACI port...
  • Page 79 UNIVERGE SV8100 Issue 8.01 Level Program Program Name Description/Comments Assigned Data Number 33-02-01 ACI Department Calling Group – Assign ACI software ports to ACI ACI Ports: 1~96 Group Number Department Groups. This lets ACI ACI Groups: 1~16 callers connect to ACI software...
  • Page 80 Issue 8.01 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 52 Analog Communications Interface (ACI)
  • Page 81: Ancillary Device Connection

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
  • Page 82: Table 2-6 Dt330 Compatibility Settings

    Issue 8.01 UNIVERGE SV8100 When a single line phone is connected to an AP(R)-R or APR-L, the 2nd channel of ESI  must be used (Programs 10-03-06 and 10-03-07) to switch back and forth between a call and call waiting.
  • Page 83 UNIVERGE SV8100 Issue 8.01 System Availability Terminals All Multiline Terminals except DTR-2DT-1 TEL, DTP-2DT-1 TEL, and DTP-16HC-1 TEL. Required Component(s) AP(R)-R  AP(A)-R  PSA-L  ADA-L  APR-L  Related Features Electra Elite IPK Terminals SV8100/SV8300 Terminals Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 84 Issue 8.01 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-04 ETU Setup (LCA PKG Setup) – Customize the transmit and 1~63 (-15.5 +15.5dB) Receive Gain Level (R-Level) receive levels of the CODEC Gain [default = 32 (0dB)] ...
  • Page 85: Answer Hold

    UNIVERGE SV8100 Issue 8.01 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
  • Page 86 Issue 8.01 UNIVERGE SV8100 Required Component(s) None Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 87 UNIVERGE SV8100 Issue 8.01 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension ability 0 = Off (Incoming Call Service) – to receive a second call from a 1 = On Second Call for DID/DISA/DIL/ DID, DISA, DIL, or tie line caller.
  • Page 88 Issue 8.01 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 60 Answer Hold...
  • Page 89: Answer Key

    UNIVERGE SV8100 Issue 8.01 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
  • Page 90 Issue 8.01 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 91 UNIVERGE SV8100 Issue 8.01 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Number of Transferring or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...
  • Page 92 Issue 8.01 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 64 Answer Key...
  • Page 93: Attendant Call Queuing

    UNIVERGE SV8100 Issue 8.01 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
  • Page 94 Issue 8.01 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 95 UNIVERGE SV8100 Issue 8.01 Operation None Attendant Call Queuing 2 - 67...
  • Page 96 Issue 8.01 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 68 Attendant Call Queuing...
  • Page 97: Automatic Call Distribution (Acd)

    UNIVERGE SV8100 Issue 8.01 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
  • Page 98 Issue 8.01 UNIVERGE SV8100 ACD Overflow (With Announcements) ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers.
  • Page 99 UNIVERGE SV8100 Issue 8.01 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
  • Page 100 Issue 8.01 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
  • Page 101 UNIVERGE SV8100 Issue 8.01 Enhanced DSS Operation A programmed extension user can use their DSS Console to monitor the status of the ACD Agents in a group. The DSS Console is an essential tool for supervisors. The console key flash rates tell the supervisor at a glance which of the group agents is: Logged onto the group (i.e., in service).
  • Page 102 Issue 8.01 UNIVERGE SV8100 Automatic Rest Mode: When an ACD Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while ACD rings an extension that is not answered.
  • Page 103 UNIVERGE SV8100 Issue 8.01 Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There are two types of Work Time: Manual Work Time: An ACD Agent can enable Manual Work Time anytime they need to work at their desk undisturbed.
  • Page 104 Issue 8.01 UNIVERGE SV8100 BLF For ACD Agents (Continued) Busy or ringing Fast Flash In Do Not Disturb – All calls (option 3) or Intercom calls (option 2) Enhanced Supervisor Options: An ACD supervisor can individually assign extensions to ACD Groups, and set an agent’s status once assigned.
  • Page 105 UNIVERGE SV8100 Issue 8.01 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
  • Page 106 ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. The UNIVERGE SV8100 ACD MIS is supported on Windows XP, Windows Vista 32-bit, and Windows 7 32- and 64-bit. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information.
  • Page 107 ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...
  • Page 108 UCB is not supported in conjunction with ACD.  MIS: The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running  the ACD Server application is not connected. The programming of the Agents and Queues in the UNIVERGE SV8100 system are not ...
  • Page 109 UNIVERGE SV8100 Issue 8.01 Default Setting Refer to the UNIVERGE SV8100 ACD Manual for more details. System Availability Terminals All Terminals Required Component(s) ACD Software License  PZ-VM21 Unit  VM8000 InMail Compact Flash  VM888 InMail license (1002) ...
  • Page 110  Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...
  • Page 111 UNIVERGE SV8100 Issue 8.01 Level Program Program Name Description/Comments Assigned Data Number 11-13-13 Service Code Setup (for ACD) – When this service code is used, an ACD Agent Changing Own ACD ACD Agent can reassign  (default = 670) Group themselves to another ACD Group.
  • Page 112 Issue 8.01 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (COS) Day Night/Mode: 1~8 to an extension. There are 15 Class of Service of Classes of Service that can be Extensions (1~15) assigned.
  • Page 113 UNIVERGE SV8100 Issue 8.01 Level Program Program Name Description/Comments Assigned Data Number 30-05-08 DSS Console Lamp Table – ACD Define the LED patterns for Lamp Pattern Data:  Agent Emergency (ACD DSS) functions on the DSS consoles. [default = 6 (IW)]...
  • Page 114 Issue 8.01 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-04-02 ACD Group Supervisor – Assign the supervisor operating 0 = Do Not receive any Operation Type type. ACD incoming calls (No) 1 = Receive ACD incoming calls in case ...
  • Page 115 UNIVERGE SV8100 Issue 8.01 Level Program Program Name Description/Comments Assigned Data Number 41-07-01 ACD Weekly Schedule Setup Assign the four Work Schedules Day No./Time Pattern: (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this...
  • Page 116 Issue 8.01 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-08-02 ACD Overflow Options – ACD Assign the overflow mode (0~9), 0 = No Setting Overflow Destination destination and announcement 1~64 = ACD Group message types. Delay 65 = Overflow Table...
  • Page 117 UNIVERGE SV8100 Issue 8.01 Level Program Program Name Description/Comments Assigned Data Number 41-10-02 ACI Delay Announcement – 2nd Define the ACI port number to be 0~96 Delay Announcement ACI Port used for the delay 0 = No Setting Number announcement.This program is (default = 0) 