Flexible Call Routing - NEC univerge sv8100 User Manual

Description
The Automated Attendant provides outside callers with a wide variety of dialing
(routing) options, such as customized announcements. Use Flexible Call Routing to
eliminate or minimize the need for an operator or receptionist to handle outside calls.
There are 3 components to Flexible Call Routing.
Related Features
Answer Tables
Automated Attendant
Routing Mailbox
Dial Action Table
InMail System Guide
Answer Tables
Determines how the Automated Attendant answers outside calls on each trunk
according to the time of day and day of the week.
Routing Mailbox
The mailbox associated with an Answer Table that specifies which dialing
options (Dial Action Table) and announcement are available to Automated
Attendant callers.
Dial Action Table
Defines the dialing options for the Call Routing Mailbox chosen by the active
Answer Table, which in turn provides those dialing options to Automated
Attendant callers.
Determines how the Automated Attendant answers outside calls on each trunk.
The Automated Attendant can automatically answer the telephone system's incoming
calls, play an Instruction Menu message, and provide dialing options to callers.
The mailbox associated with an Answer Table that specifies which dialing options (Dial
Action Table) and announcement are available to Automated Attendant callers.
Defines the dialing options for the Call Routing Mailbox chosen by the active Answer
Table.

Flexible Call Routing

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