Firmware On The Call Recording Box; Checking The Firmware Version - NEC Univerge SV8100 SL1000 Installation Manual

Firmware on the Call Recording Box

Sense requires the correct level of firmware to be installed on the call recording unit. Sense 2.4.1 is
only compatible with Firmware June 2010 (2.4.1). Sense 2.6.2 is compatible with Firmware June
2010 (2.4.1) and March 2011 (2.6.2). If the firmware running on the box is older than June 2010, then
it should be upgraded to firmware June 2010 (2.4.1.)
The firmware is available to download from ftp://ftp.neci.co.uk/mycalls/sense
If you have been issued firmware March 2011 (2.6.2) for the DTMF pausing feature, then this can be
installed using the instructions below.

Checking The Firmware Version

To establish what firmware a recorder is running, on the call recording server the locate the \bin folder
and double click the 'Stop Service' icon a black window will appear and then close down. Now double
click the vps.exe icon, a black window will appear and the firmware version is displayed in the lower
section of the vps window.
Note: On a Windows 7 Operating system, you have to right click the Stop Service icon and select
'Run as Administrator.'
If the firmware version is from any date in 2008, then there is an extra step required to perform the
upgrade.
If there are multiple units attached to a PC then the firmware version for each box should be checked
individually. To select a box, type 'SDD 0' to select the first box detected by the PC, you will see a
confirmation in the lower section of the vps window that you are on box 0. To view the firmware
version on the box, type 'reset' and press enter, the box will restart and the firmware version will be
displayed.
To switch to the next box, type 'SDD 1' the box can be restarted in the same way to see the firmware
version running on the box. The SDD number can be incremented by 1 each time to check the
firmware version on each box connected to the PC. On a PC with 4 call recorders connected to it, the
firmware would have to be checked for SDD 0, SDD 1, SDD 2 and SDD 3.
Alternatevily, the USB leads can be disconnected from the PC leaving the box connected that is being
checked.