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Features and Specifications Manual
Doc. No. 10534
Issue 1.0

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Table of Contents

   Summary of Contents for NEC Univerge SV8100

  • Page 1 Features and Specifications Manual Doc. No. 10534 Issue 1.0...
  • Page 3 Contents of this manual are subject to change without prior notice at the discretion of NEC Australia Pty Ltd. This document has been prepared for the use of employees and customers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC Australia Pty Ltd.
  • Page 5 The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
  • Page 7 In the event of equipment malfunction, all repairs must be performed by an authorised dealer of NEC Australia Pty Ltd or by NEC Australia Pty Ltd. It is the responsibility of users requiring service to report the need for service to one of NEC Australia Pty Ltd authorised agents or to NEC Australia Pty Ltd.
  • Page 8: Important Note

    The Australian Performing Right Association Limited (APRA), or other similar organisation, when radio or TV broadcasts are transmitted through the Music On Hold feature of this telecommunication system. NEC Australia Pty Ltd hereby disclaims any liability arising out of the failure to obtain such a license.
  • Page 9 ATTERY ISPOSAL AND AFETY The UNIVERGE SV8100 system includes the batteries listed below. When disposing of these batteries from system chassis, blades or external battery boxes, the maintenance personnel must comply with applicable Federal and State regulations regarding proper disposal procedures.
  • Page 11: Table Of Contents

    About This Chapter ................. 2-1 Section 2 Important Notes ................... 2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ......2-3 Section 4 Features ...................... 2-9 Account Code – Forced/Verified/Unverified ........2- 11 Account Code Entry ................2- 17 Alarm ....................
  • Page 12: Table Of Contents

    Issue 1.0 UNIVERGE SV8100 Call Arrival (CAR) Keys ..............2- 131 Call Duration Timer ................. 2- 137 Call Forwarding – Centrex .............. 2- 139 Call Forwarding – Park and Page ............ 2- 145 Call Forwarding ................2- 149 Call Forwarding with Follow Me ............2- 161 Call Forwarding, Off-Premise ............
  • Page 13: Table Of Contents

    UNIVERGE SV8100 Issue 1.0 Direct Station Selection (DSS) Console ........... 2- 409 Directed Call Pickup ............... 2- 417 Directory Dialing ................2- 421 Distinctive Ringing, Tones and Flash Patterns ......... 2- 425 Do Not Disturb ................2- 433 Door Box ..................2- 439 Drop Key ..................
  • Page 14: Table Of Contents

    Issue 1.0 UNIVERGE SV8100 Maintenance ................... 2- 703 Meet Me Conference ..............2- 705 Meet Me Paging ................2- 709 Meet Me Paging Transfer ............... 2- 713 Memo Dial ..................2- 719 Message Waiting ................2- 723 Microphone Cutoff ................2- 729 Mobile Extension ................
  • Page 15: Table Of Contents

    UNIVERGE SV8100 Issue 1.0 Secretary Call Pickup ..............2- 917 Selectable Display Messaging ............2- 919 Selectable Ring Tones ..............2- 925 Serial Call ..................2- 929 Single Line Telephones ..............2- 933 SLT Adapter ................... 2- 941 Softkeys ..................2- 957 Speed Dial –...
  • Page 16: Table Of Contents

    Issue 1.0 UNIVERGE SV8100 VM8000 InMail ................2- 1213 Voice Mail Integration (Analog) ............. 2- 1253 Voice Mail Message Indication on Line Keys ......... 2- 1273 Voice Over ................... 2- 1277 Voice Response System (VRS) ............. 2- 1281 Volume Controls ................2- 1301 Warning Tone for Long Conversation ..........
  • Page 17 LIST OF FIGURES Figure 1-1 SV8100 Key Assignment Example ............1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ......1-3 Figure 2-1 Department Calling Priority Call Routing ..........2-346 Figure 2-2 Department Calling Circular Routing ..........2-347 Figure 2-3 Digital Trunk Clocking Example 1 ............2-366 Figure 2-4 Digital Trunk Clocking Example 2 ............
  • Page 18 Issue 1.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK viii List of Figures...
  • Page 19 LIST OF TABLES Table 2-1 Sample Alarm Report ..................2-27 Table 2-2 Alarm Report Definitions ................. 2-28 Table 2-3 Alarm Report Item Definitions ................. 2-28 Table 2-4 Sample System Information Printout .............. 2-29 Table 2-5 Keys for Entering Names ................2-214 Table 2-6 Dial Tone Detection Program Interaction ............
  • Page 20 Issue 1.0 UNIVERGE SV8100 Table 2-28 Keys for Entering Names ................2-995 Table 2-29 TAPI Commands ..................2-1099 Table 2-30 Board Power Factor ..................2-1201 Table 2-31 Terminal Power Factor ................2-1202 Table 2-32 Maximum Number of Package Installed ............2-1202 Table 2-33 Voice Prompting Messages .................
  • Page 21 Introduction ECTION ENERAL NFORMATION UNIVERGE SV8100 (DTL and ITL telephones), IPK II (DTH telephones), term Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ECTION ULTILINE ERMINALS USED WITH THE YSTEM SV8100 Terminals The SV8100 Multiline Terminals either with or without LCD display offer a variety of colors, and line sizes.
  • Page 22 Issue 1.0 UNIVERGE SV8100 Soft Keys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example IPK Terminals The IPK Terminals (DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.
  • Page 23 UNIVERGE SV8100 Issue 1.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys Depending on the type, a Multiline Terminal can have 2, 8, 16, 24, or 32 line keys.
  • Page 24 LED to indicate incoming calls or messages, and an outgoing only Analog SLT Port [AD(A)-R( )] is also available. The UNIVERGE SV8100 Single Line Terminals are offered in two variations (DTR-1-1( ) and DTR-1HM-1( )). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality.
  • Page 25 HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 26 Issue 1.0 UNIVERGE SV8100 MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features using Service Codes (e.g., Service Code 744 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
  • Page 27 OMPARISON ECTION The following table provides a cross-reference between the IPK II and the UNIVERGE SV8100 features. IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified Account Code Entry Account Code Entry Alarm...
  • Page 28 Issue 1.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Call Waiting/Camp-On Call Waiting/Camp-On Callback Callback Caller ID Call Return Caller ID Call Return Caller ID Caller ID Central Office Calls, Answering Central Office Calls, Answering Central Office Calls, Placing...
  • Page 29 UNIVERGE SV8100 Issue 1.0 IPK II Feature Name UNIVERGE SV8100 Feature Name Directory Dialing Directory Dialing Distinctive Ringing, Tones and Flash Patterns Distinctive Ringing, Tones and Flash Patterns Do Not Disturb Do Not Disturb Door Box Door Box Drop Key...
  • Page 30 Issue 1.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name IP Extenders/Mobile ConneX Not Supported IP Station (MEGACO) – IAD Integrated Access IP Multiline Station (SIP) Device IP Station (MEGACO) – MG 16 IP Multiline Station (SIP) IP Station (SIP) – MG16 IP Single Line Telephone (SIP) IP Trunk –...
  • Page 31 UNIVERGE SV8100 Issue 1.0 IPK II Feature Name UNIVERGE SV8100 Feature Name Name Storing Name Storing Night Service Night Service Off-Hook Signaling Off-Hook Signaling One-Digit Dial Option Automatic Call Distribution (ACD) One-Touch Calling One-Touch Calling Operator Operator (OPX) Off-Premise Extension...
  • Page 32 Issue 1.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Selectable Ring Tones Selectable Ring Tones Serial Call Serial Call Single Line Telephones, Analog 500/2500 Sets Single Line Telephones SLT Adapter SLT Adapter SNMP Simple Network Management Protocol...
  • Page 33 Volume Controls Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. SV8100 Features and Specifications Manual 2 - 9...
  • Page 34 Issue 1.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 10 Features...
  • Page 35 Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
  • Page 36 Issue 1.0 UNIVERGE SV8100 Account Code Capacity Account Codes print along with the other call data on the SMDR record after the call completes. Account Codes can have 1~16 digits using 0~9 and . Verified Account Codes can have 3~16 digits.
  • Page 37 UNIVERGE SV8100 Issue 1.0 Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 38: Univerge Sv8100 Issue

    Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-20 Class of Service Options In an extension Class of Service, 0 = Off (Supplementary Service) – turns On (1) or Off (0) the Operator 1 = On...
  • Page 39 UNIVERGE SV8100 Issue 1.0 Operation To enter an Account Code any time while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also be able to use this procedure for incoming calls.
  • Page 40 Issue 1.0 UNIVERGE SV8100 To dial an outside number and let your system tell you when a Forced Account Code is required: Access a trunk and dial the number you want to call. Wait for your call to go through.
  • Page 41: Account Code Entry

    UNIVERGE SV8100 Issue 1.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
  • Page 42 Issue 1.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key. Press the key instead of dialing the codes. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed using Program 20-07-04.
  • Page 43 UNIVERGE SV8100 Issue 1.0 Level 3 – these programs are not often assigned and require an expert level working knowledge of the system to be properly assigned. Level Program Program Name Description/Comments Assigned Data Number 14-01-11 Basic Trunk Data Setup – Account...
  • Page 44 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-06-01 SMDR Account Code Setup – Use this table to enter Account Up to 16 digits Verified Account Code Codes into the Verification Account Enter: 1~9, 0, Code List. You can enter up to 2000...
  • Page 45 UNIVERGE SV8100 Issue 1.0 Dial your Account Code (1~16 digits, using 0~9 and If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden, each digit you dial shows on the telephone display.
  • Page 46 Issue 1.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 22 Account Code Entry...
  • Page 47 UNIVERGE SV8100 Issue 1.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time)
  • Page 48 Issue 1.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 49 UNIVERGE SV8100 Issue 1.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted. To check the programmed alarm time at a multiline terminal: Press Help.
  • Page 50 Issue 1.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 26 Alarm...
  • Page 51 Alarm Reports Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-AU, or be downloaded in PCPro. The report data can also be sent via e-mail.
  • Page 52 Issue 1.0 UNIVERGE SV8100 Table 2-2 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
  • Page 53 UNIVERGE SV8100 Issue 1.0 Table 2-4 Sample System Information Printout System Information 05/18/2006 11:02 slot location type assign port condition note 1-16 Running -------- Connect: 1-23 Running 25-28 Running none none Not Install 33-40 Not Install -------- Connect: 17-24 Running...
  • Page 54 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the CD-CP00-AU. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a multiline terminal: SMDR Buffer Full CD-CP00-AU-LAN link Error...
  • Page 55 UNIVERGE SV8100 Issue 1.0 System Availability Terminals All Multiline Terminals Required Component(s) USB memory stick Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 56: Printing Reports

    Issue 1.0 UNIVERGE SV8100 Setting Up Alarms: Level Program Program Name Description/Comments Assigned Data Number 90-10-01 System Alarm Setup – Alarm Type Set the alarm type 14 and 60. 0 = Not Set Alarm 14 – CD-CP00-AU-LAN Link 1 = Major Alarm...
  • Page 57 UNIVERGE SV8100 Issue 1.0 Printing System Information Reports: Level Program Program Name Description/Comments Assigned Data Number 90-13-01 System Information Output – Indicate the type of connection 0 = No Setting Output Port Type system information. 4 = CTA/CTU 5 = USB...
  • Page 58: Alarm Reports

    Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-12-03 CD-CP00-AU Network Setup – Assign the default gateway IP 0.0.0.0 ~ Default Gateway address for the CD-CP00-AU. 126.255.255.254 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 0.0.0.0) 90-11-02 System Alarm Report –...
  • Page 59: Alphanumeric Display

    UNIVERGE SV8100 Issue 1.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character per line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
  • Page 60 Issue 1.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 61 The PGD(2)-U( ) ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U( ) ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
  • Page 62 Department Group options to PGD(2)-U( ) ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U( ) ADP that correspond to the software port. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. 2 - 38...
  • Page 63 Paging circuits on the CD-CP00-AU. The PGD(2)-U( ) ADP can be connected to any DLC port. The devices connected to the PGD(2)-U( ) ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100/SV8300 System Hardware Manual for installation details. PGD(2)-U( ) ADP/ACI Interface Specifications Relay Contacts...
  • Page 64 Issue 1.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) PGD(2)-U( ) ADP Related Features Automatic Call Distribution (ACD) Background Music Hotline One-Touch Calling Paging, External 2 - 40 Analog Communications Interface (ACI)
  • Page 65 UNIVERGE SV8100 Issue 1.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 66 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-09-01 Conversation Recording Use this option to assign the ACI Call Extension Number = Destination for Trunks – ACI Recording destination per trunk. The Maximum eight digits Recording Destination Extension...
  • Page 67 UNIVERGE SV8100 Issue 1.0 Operation To call an ACI software port: Press Speaker. Dial ACI software port extension number. - OR - Dial ACI Department Group extension number. - OR - Press the One-Touch Key for ACI extension or Department Group.
  • Page 68 Issue 1.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 44 Analog Communications Interface (ACI)
  • Page 69: Ancillary Device Connection

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R( )/APR-L( ) Unit (Analog Port Adapter with Ringer) or AP(A)-R( ) Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R( )/APA-L( ) Unit to connect devices such as tape recorders.
  • Page 70 Issue 1.0 UNIVERGE SV8100 When Program 10-03-06 is assigned as APR you cannot manually assign a port number for the APR. DTP-2DT-1( ) and DTR-2DT-1( ) telephones have a built-in APA adapter. Phones that have an APR/APA installed do not pass voice to a trunk until the interdigit time expires (Program 21-01-03).
  • Page 71 UNIVERGE SV8100 Issue 1.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 72 Issue 1.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 48 Ancillary Device Connection...
  • Page 73: Answer Hold

    UNIVERGE SV8100 Issue 1.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
  • Page 74 Issue 1.0 UNIVERGE SV8100 Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 75 UNIVERGE SV8100 Issue 1.0 Operation To answer a call on a different line key or CAP key with a call in progress: Receive a CO/PBX, DID/DISA/DIL/E&M incoming ring. Answer flashes. Press Answer and answer the new call. The Answer LED goes out. The original call is put on hold.
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  • Page 77: Answer Key

    UNIVERGE SV8100 Issue 1.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, The Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
  • Page 78 Issue 1.0 UNIVERGE SV8100 Answer Hold Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 79 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension or Number of Transferring Department Group Pilot Number for Destinations for Day/ each DIL Incoming trunk. Night Modes (1~8): Extension Number...
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  • Page 81: Attendant Call Queuing

    UNIVERGE SV8100 Issue 1.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
  • Page 82 Issue 1.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 83 UNIVERGE SV8100 Issue 1.0 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
  • Page 84 Issue 1.0 UNIVERGE SV8100 ACD Overflow (With Announcements) ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers.
  • Page 85 UNIVERGE SV8100 Issue 1.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
  • Page 86 Issue 1.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
  • Page 87 UNIVERGE SV8100 Issue 1.0 Enhanced DSS Operation A programmed extension user can use their DSS Console to monitor the status of the ACD Agents in a group. The DSS Console is an essential tool for supervisors. The console key flash rates tell the supervisor at a glance which of the group agents is: Logged onto the group (i.e., in service).
  • Page 88 Issue 1.0 UNIVERGE SV8100 Automatic Rest Mode: When an ACD Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while ACD rings an extension that is not answered.
  • Page 89 UNIVERGE SV8100 Issue 1.0 Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call.
  • Page 90 Issue 1.0 UNIVERGE SV8100 Enhanced Supervisor Options: An ACD supervisor can individually assign extensions to ACD Groups, and set an agent’s status once assigned. This provides the supervisor with tremendous flexibility to reassign agents as work loads vary. Queue Status Display with Scrolling: When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the ACD Group Supervisor and/or agent’s display (based on the Class of...
  • Page 91 UNIVERGE SV8100 Issue 1.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
  • Page 92 -based software programs designed to enhance the ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information. ACD Group as Overflow Destination The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring Group or to voice mail using Program 41-09-01.
  • Page 93 Music on Hold on page 2-763. MIS: The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running the ACD Server application is not connected. If an ACD Queue call is transferred to another logged-in Agent, it shows that both agents took a call but the queue only shows it as one total call.
  • Page 94 Issue 1.0 UNIVERGE SV8100 Default Setting Refer to the UNIVERGE SV8100 ACD Manual for more details. System Availability Terminals All Terminals Required Component(s) ACD Software License PZ-VM21 Unit VM8000 InMail (2 or 4) port flash drive (For Delay Announcements using VM8000 InMail)
  • Page 95 Level 2 – these are the next most commonly assigned programs for this feature. Level 3 – these programs are not often assigned and require an expert level working knowledge of the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program...
  • Page 96 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-17-01 ACD Group Pilot Number Assign the ACD Master Number for ACD Group Number: each ACD Group. 01~64 ACD Group Pilot Number: Up to eight digits (default not assigned)
  • Page 97 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-33 Class of Service Options Set this option to on for the operator 0 = Off (Supplementary Service) – ACD to use service codes in Program 11- 1 = On Supervisor’s Position...
  • Page 98 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-02-01 ACD Group and Agent For each ACD extension number, ACD Work Period Mode Assignments assign an ACD Group (1~64). An Number: 1~8 ACD Group number is assigned to ACD Group Number: each Work Period number (1~8).
  • Page 99 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 41-07-01 ACD Weekly Schedule Setup Assign the four Work Schedules Day No./Time Pattern: (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this...
  • Page 100 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-08-02 ACD Overflow Options – ACD Assign the overflow mode (0~9), 0 = No Setting Overflow Destination destination and announcement 1~64 = ACD Group message types. Delay 65 = Overflow Table...
  • Page 101 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 41-10-04 ACI Delay Announcement – 2nd Set the time between when the 1st 0~64800 (seconds) Delay Announcement Connection Delay Announcement plays and (default = 60 seconds) Timer when the 2nd Delay Announcement plays.
  • Page 102 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-12-03 Night Announcement Setup – Define the length of time the ACD 0~64800 (seconds) ACD Night Announce Sending night Announcement will play. Only (default = 30 seconds) Time used when Program 41-12-01 is set to 0 (ACI).
  • Page 103 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 41-14-08 ACD Options Setup – ACD Off This option Enables (1) or Disables 0 = Cannot receive Duty Mode (2) the agent’s ability to receive internal call internal calls in ACD Off Duty Mode.
  • Page 104 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-14-15 ACD Options Setup – DTMF Set various options for ACD Groups. 0~64800 (seconds) Detect Time after Delay When an option is set for an ACD (default = 0 seconds)
  • Page 105 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 41-18-06 ACD Agent Identity Code Setup – For each AIC table, define the ACD 0~64 ACD Group Number in Mode 4 group AIC Agents are in during 0 = No Setting mode 4.
  • Page 106 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-20-01 ACD Queue Display Settings – Program 41-15 can also provide a 0=No Display, 1~200 Number of Calls in Queue queue alarm to the agents. The (default = 0) options in Program 41-20 should not be used if 41-15 is set.
  • Page 107 UNIVERGE SV8100 Issue 1.0 Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press Feature. Press the HEADSET key (Program 15-07-01 or SC 751: 05). The Headset key blinks when Automatic Headset is activated.
  • Page 108 Issue 1.0 UNIVERGE SV8100 To log out (for single or multiple agent log ins): Multiline Terminal All AIC log ins become logged out. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10). Dial 1 to accept.
  • Page 109 UNIVERGE SV8100 Issue 1.0 Dial the first Agent Identity Code (AIC) (up to four digits). You hear a confirmation tone when immediately logging in with additional AICs. For second agent log: Dial the second Agent Identity Code (AIC) (up to four digits).
  • Page 110 Issue 1.0 UNIVERGE SV8100 Single Line Telephone Lift the handset and dial 658. A fast busy is heard. To set Pre-Rest Mode (while on a call), press the hookflash and then dial 658. Press the Hookflash again to return to the outside party. Rest Mode begins once the call is completed.
  • Page 111: Automatic Release

    UNIVERGE SV8100 Issue 1.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
  • Page 112 Issue 1.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 113 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Use this option to set the minimum 0~15 Setup – Min. Detection Level detection level. detect level 0: -15dBm(0) to -30dBm(15) detect level 1:...
  • Page 114 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-04-07 Call Progress Tone Detector Use this option to set the maximum 0~255 (30+30-7680ms) Setup – ON Maximum Time On time. default: 14 (450 ms) Type 1 (DT) – 0 Type 2 (BT) –...
  • Page 115: Automatic Route Selection

    The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.
  • Page 116 Issue 1.0 UNIVERGE SV8100 Separate Routing for Selected Call Types To provide unique control, you can program separate routing instructions for: Directory assistance calls Emergency calls Basic ARS Operation When a user places an outside call, ARS analyzes the digits dialed and assigns one of 400 Selection Numbers to the call.
  • Page 117 UNIVERGE SV8100 Issue 1.0 Program 12-02 for Automatic Night Service Patterns as: Time Program 12-02-01 Program 12-02-02 Program 12-02-03 Pattern No. Start Time End Time Operation Mode 00:00 08:30 2 (Night) 08:30 17:00 1 (Day) 17:00 00:00 2 (Night) Program 12-02 for Automatic Night Service Patterns as: Mode Ext.
  • Page 118 ARS does not permit 0 and 011+ calls to be routed out separate trunk groups. The UNIVERGE SV8100 supports only direct trunk selection for dial 9 (Operator) type calls. If an entry of 000 is programmed in ARS, but ARS is turned off, 000 calls still attempt to route using ARS.
  • Page 119 UNIVERGE SV8100 Issue 1.0 Related Features Central Office Calls, Placing Code Restriction Dial Tone Detection Speed Dial – System/Group/Station Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 120 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 12-01-01 Night Mode Function Setup – Turns Off (0) or On (1) any 0 = Off Manual Night Mode Switching extensions from activating Manual 1 = On Night Service.
  • Page 121 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 12-03-01 Weekly Night Service Switching Define which time pattern should be Night Mode Service used on each day of the week. Group Numbers: 01~32 Time Schedule Pattern Number: 1~10...
  • Page 122 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 12-07-01 Text Data for Night Mode Use this program to make an original Night Mode Service text message, which, depending on Group Number: programming, can be displayed on...
  • Page 123 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. This 0 = No access sets the access options for trunks. 1 = Outgoing access only 2 = Incoming access...
  • Page 124 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-17 Class of Service Options Turns Off or On an extension 0 = Off (Outgoing Call Service) – ARS capability to override the trunk 1 = On Override of Trunk Access Map...
  • Page 125 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 26-01-07 Automatic Route Selection Use this program to define the 0 = F-Route Service – F-Route Access COS system options for Automatic Route 1 = ARS Reference Selection (ARS).
  • Page 126 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-02-03 Dial Analysis Table for ARS – For each Dial Analysis Table If Service Type 1 (in Additional Data/Service Number (1~200), if Service Type 1 was 26-02): selected in Program 26-02-02, enter...
  • Page 127 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 26-03-01 ARS Dial Treatments – Treatment Assign the Dial Treatments (1~15) 24 characters maximum Code for automatic ARS dialing (default not assigned) translation. Assign Dial Treatments to Service Numbers (Trunk Groups) in Program 26-02.
  • Page 128 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-11-01 Transit Network ID Table – Enter the Transit Network Selection 0000~9999 Transmit Network ID (Carrier ID) information element to be added to (Fixed four digits) an ARS call using an ISDN trunk.
  • Page 129 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 44-03-01 Dial Analysis Extension Table – Set the Dial digits (24 digits max: Up to 24 digits Dial 1~9, 0 , @) to be used for the Digits = 1~9, 0, , #, @ Dial Extension Analysis Table.
  • Page 130 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-05-04 ARS/F-Route Table – Beep Tone For each ARS/F-Route table (1~500) 0 = Off (No Beep) assign a priority number (1~4). 1 = On (Beep)s Select whether or not a beep is...
  • Page 131 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 44-07-01 Gain Table for ARS/F-Route Set the gain table to be used 1~63 Access – Incoming Transmit (1~500). If an extension dials ARS/F- (-15.5 ~ +15.5dB) Route number;...
  • Page 132 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-10-01 Holiday Schedule for ARS/ Define a yearly schedule for ARS/ Date: 0101~1231 F-Route F-Route. This schedule is used for Schedule Pattern setting special days such as national Number = 0~10 holidays (pattern numbers 1~10).
  • Page 133 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Min. Use this option to define the 0~15 Detect Level minimum detection level for DTMF detect level 0: –10dBm(0) to Tone Receiver.
  • Page 134 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Max. Use this option to define the 0~15 Detect Level maximum detection level for DTMF detect level 0: 0dBm(0) Tone Receiver. to –15dBm(15) detect level 1: –5dBm(0) to –...
  • Page 135 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-06 DTMF Tone Receiver Setup – Use this option to define the Backwards Twist Level backwards twist level for DTMF Tone (1dB ~ 10dB) Receiver. default: All Receivers = 9 80-03-07 DTMF Tone Receiver Setup –...
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  • Page 137: Background Music

    Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the Multiline Telephone when the station is idle. Conditions An ACI [PGD(2)-U( ) ADP] port must be used as an alternate External Music on Hold or Background Music source when different External MOH and BGM sources are required.
  • Page 138 Issue 1.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 139 UNIVERGE SV8100 Issue 1.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
  • Page 140 Issue 1.0 UNIVERGE SV8100 System Availability Terminals Multiline and Single Line Terminals Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys 2 - 116 Barge-In...
  • Page 141 UNIVERGE SV8100 Issue 1.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 142 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-16 Class of Service Options In an extension Class of Service, 0 = Off (Supplementary Service) – turns On (1) or Off (0) Barge-In at 1 = On Barge-In, Receive the receiving extension (i.e., Barge-...
  • Page 143 UNIVERGE SV8100 Issue 1.0 Dial busy extension. The extension user hears a warning tone. The DISA user is rerouted to the defined ring group. The Tie Line user hears a busy tone. - OR - The following steps are not available for DISA or Tie Line trunks: Dial the extension number of the busy internal party.
  • Page 144 Issue 1.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 120 Barge-In...
  • Page 145: Battery Backup – System Memory

    UNIVERGE SV8100 Issue 1.0 Battery Backup – System Memory Description The battery on the CD-CP00-AU retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00-AU encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
  • Page 146 Issue 1.0 UNIVERGE SV8100 System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup – System Power Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 147: Battery Backup – System Power

    The CD-CP00-AU is equipped with batteries for system battery backup. External Battery Pack can be connected to the system to provide extended time during a commercial power outage. Refer to the UNIVERGE SV8100/SV8300 System Hardware Manual for further details. Default Settings...
  • Page 148 Issue 1.0 UNIVERGE SV8100 Programming None Operation None 2 - 124 Battery Backup – System Power...
  • Page 149 Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
  • Page 150 Issue 1.0 UNIVERGE SV8100 A conference call involving two outside lines cannot reside on one Call Appearance key. For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher (Program 14-05-01). Trunk Group 0 means KF (Key Function) mode.
  • Page 151 UNIVERGE SV8100 Issue 1.0 Related Features Automatic Route Selection Call Arrival (CAR) Keys Central Office Calls, Answering Central Office Calls, Placing Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 152 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to Day Night/Mode: 1~8 extensions. Class of Service of Extensions (1~15) Default: Extension port 101 =...
  • Page 153 UNIVERGE SV8100 Issue 1.0 Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Go off-hook using the handset and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone.
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  • Page 155 UNIVERGE SV8100 Issue 1.0 Call Arrival (CAR) Keys Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
  • Page 156 Issue 1.0 UNIVERGE SV8100 Related Features Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 157 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-21 Multiline Telephone Basic Data Determine whether a Virtual Virtual Extension Key Setup – Virtual Extension Extension/Call Arrival Key (CAR) Mode Access Mode (when idle Virtual should function as a DSS key, a...
  • Page 158 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-11-01 Virtual Extension Delayed Ring Use to assign the delayed ringing Day/Night Mode: 1~8 Assignment options for an extension Virtual 0 = Immediate Ring Extension or Virtual Extension...
  • Page 159 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 23-04-01 Ringing Line Preference for When an extension has a virtual 00~64 Virtual Extensions extension assigned to a (0 or 00=Don’t Care) Programmable Function Key, (default = 00)
  • Page 160 Issue 1.0 UNIVERGE SV8100 Press Hold to set up Delayed Ring. - OR - Skip to Step 10. Dial the mode number in which the key delay rings. 1 = Day 1 5 = Day 2 2 = Night 1...
  • Page 161: Call Duration Timer

    UNIVERGE SV8100 Issue 1.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
  • Page 162 Issue 1.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 163 UNIVERGE SV8100 Issue 1.0 Call Forwarding – Centrex Description The Call Forwarding – Centrex feature allows a station to forward an incoming PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to free the line for additional use.
  • Page 164 Issue 1.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) PBX/Centrex CO line Related Features Call Forwarding Call Arrival (CAR) Keys Code Restriction Direct Inward Dialing (DID) Do Not Disturb Door Box PBX Compatibility Virtual Extensions Voice Response System (VRS) 2 - 140 Call Forwarding –...
  • Page 165 UNIVERGE SV8100 Issue 1.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 166 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Incoming Call Service) – extension ability to receive a 1 = On Second Call for DID/DISA/DIL/...
  • Page 167 UNIVERGE SV8100 Issue 1.0 Operation To activate Call Forwarding – Centrex: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Split Service Code (default not assigned). Dial 3 (CTX/PBX).
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  • Page 169: Call Forwarding – Park And Page

    UNIVERGE SV8100 Issue 1.0 Call Forwarding – Park and Page Description When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
  • Page 170 Issue 1.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) VM8000 InMail, PZ-VM21 and CC-CP00 Related Features Analog Communication Interface (ACI) Music on Hold Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 171 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to Day Night/Mode: 1~8 extensions. Class of Service of Extensions (1~15) Default: Extension port 101 =...
  • Page 172 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 40-10-01 Voice Announcement Service Enable (1) or Disable (0) the system 0= Not Used Option – VRS Fixed Message ability to play the fixed VRS 1= Used messages (such as You have a (default = 0) message.).
  • Page 173: Call Forwarding

    UNIVERGE SV8100 Issue 1.0 Call Forwarding Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
  • Page 174 Issue 1.0 UNIVERGE SV8100 Call Forwards can be chained allowing calls to forward from one extension to the next. Up to 32 extensions can be linked in a call forward chain. Periodic reminder message requires a PZ-VM21 daughter board for Voice Response System (VRS).
  • Page 175 UNIVERGE SV8100 Issue 1.0 Default Setting Enabled System Availability Terminals Any Station and Virtual Extensions Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Calling Direct Station Selection (DSS) Console...
  • Page 176 Issue 1.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 177 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 11-11-45 Service Code Setup (for Setup/ Set or Cancel the call forward all MLT, SLT Entry Operation) – Set/Cancel split. (default not assigned) Call Forward All (Split) 11-11-46...
  • Page 178 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to Day Night/Mode: 1~8 extensions. Class of Service of Extensions (1~15) Default: Extension port 101 =...
  • Page 179 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-23 Class of Service Options (Hold/ In an extension Class of Service, 0 = Off Transfer Service) – CAR/VE Call turns On (1) or Off (0) the ability to...
  • Page 180 Issue 1.0 UNIVERGE SV8100 Operation To set Call Forward – Immediate at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys.
  • Page 181 UNIVERGE SV8100 Issue 1.0 To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Busy/No Answer Service Code (default: 744). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
  • Page 182 Issue 1.0 UNIVERGE SV8100 Dial 1 (Set). Dial the station number to be forwarded and then the destination number. Press Speaker or hang up. The Call Forwarding Programmable Function Key goes on. To cancel Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker.
  • Page 183 UNIVERGE SV8100 Issue 1.0 Dial the extension number to be forwarded and then the destination number. Press Speaker or hang up. To cancel Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793).
  • Page 184 Issue 1.0 UNIVERGE SV8100 To cancel Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Busy/No Answer Service Code (default: 744). Dial 0 (Cancel). Press Speaker or hang up.
  • Page 185: Call Forwarding With Follow Me

    UNIVERGE SV8100 Issue 1.0 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co- worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
  • Page 186 Issue 1.0 UNIVERGE SV8100 Related Features Do Not Disturb Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 187 UNIVERGE SV8100 Issue 1.0 Operation To activate Call Forward Follow Me from a multiline terminal: At a multiline terminal, other than your own, press Speaker and dial Service Code (746, Program 11-11-07). - OR - Press the Call Forward Follow Me key (Program 15-07-01 or SC 751: Code 15).
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  • Page 189 UNIVERGE SV8100 Issue 1.0 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
  • Page 190 Issue 1.0 UNIVERGE SV8100 Calls to extensions with DND active do not follow Call Forwarding programming. DIL calls ring an idle Department Group member, then follow Program 22-08 programming then Program 22-05 programming. Door Boxes must be programmed for the calls to be transferred Off-Premise.
  • Page 191 UNIVERGE SV8100 Issue 1.0 Related Features Call Arrival (CAR) Keys Call Forwarding Code Restriction Direct Inward Dialing (DID) Do Not Disturb Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 192 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-07-01 Department Group Pilot Use to assign pilot numbers to each Up to eight digits Numbers – Dial Department Group set up. (default not assigned) 11-11-01 Service Code Setup (for Setup/...
  • Page 193 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 14-01-13 Basic Trunk Data Setup – Loop Enable (1) loop supervision for Supervision each trunk that should be able to use Call Forwarding Off-Premise. 15-07-01 Programmable Function Keys...
  • Page 194 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 24-02-07 System Options for Transfer – Timer starts when a trunk begins 0~64800 (seconds) Trunk-to-Trunk Transfer Release talking with another trunk (for (default = 1800 Warning Tone example: Trunk-to-Trunk Transfer,...
  • Page 195 UNIVERGE SV8100 Issue 1.0 Trunk-to-Trunk Forwarding – Normal (0) Trunks Level Program Program Name Description/Comments Assigned Data Number 11-10-06 Service Code Setup (for System Customize the service code to be Administrator) – Setting the used to set the Automatic Trunk...
  • Page 196 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup – Used to assign the incoming trunk 0 = Normal Incoming Type type for each trunk. There is one 1 = VRS (second dial item for each Mode.
  • Page 197 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 13-01-01 Speed Dialing Function Setup – Determine if dialing an Speed Dialing 0 = Trunk Outgoing Speed Dialing Auto Outgoing Call number will dial an outside number Mode...
  • Page 198 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to Day Night/Mode: 1~8 extensions. Class of Service of Extensions (1~15) Default: Extension port 101 =...
  • Page 199 UNIVERGE SV8100 Issue 1.0 Operation To activate Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Service Code. - OR - At a multiline terminal only, press the Call Forwarding Programmable Function keys (Program 15-07-01, Program 15-07-10 ~Program 15-07-15 or SC 751 Key Code 10~15).
  • Page 200 Issue 1.0 UNIVERGE SV8100 To cancel Call Forwarding Off-Premise Split: At the multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel). If Internal and External are set both are canceled.
  • Page 201 UNIVERGE SV8100 Issue 1.0 Trunk-to-Trunk Forwarding Set the Destination and Forward the Line: Lift the handset. Dial 735. Dial trunk port number (001~200) to be defined. Select the mode (1~8) to be defined. Enter the telephone number, which is the destination of the forwarded trunk.
  • Page 202 Issue 1.0 UNIVERGE SV8100 Department Group Line Forwarding Method 1 Set the Destination and Forward the Line: Lift the handset. Dial 604. Dial the Department Group number (01~64) to be defined. Select the time mode (1~8) to be defined. Enter the telephone number, which is the destination of the forwarded trunk.
  • Page 203: Call Forwarding/do Not Disturb Override

    UNIVERGE SV8100 Issue 1.0 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.
  • Page 204 Issue 1.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 205: Call Monitoring

    UNIVERGE SV8100 Issue 1.0 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
  • Page 206 Issue 1.0 UNIVERGE SV8100 With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by the originator of the outside call, but only the outside caller is placed in park. The extension which is monitoring the call is dropped.
  • Page 207 UNIVERGE SV8100 Issue 1.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 208 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-32 Class of Service Options In an extension Class of Service, 0 = Off (Supplementary Service) – Deny Allow (1) or Deny (0) the extension 1 = On...
  • Page 209 UNIVERGE SV8100 Issue 1.0 To Call Monitor without first calling the busy extension: Press Speaker or lift handset. Dial 710 or press the Barge-In key (Program 15-07 or SC 751: 34) (the access code will change). Dial a busy extension.
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  • Page 211: Call Redirect

    UNIVERGE SV8100 Issue 1.0 Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
  • Page 212 Issue 1.0 UNIVERGE SV8100 System Availability Terminals Any Multiline Terminal Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 213 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-16 Class of Service Options (Hold/ Turns On (1) or Off (0) a multiline 0 = Off Transfer Service) – Call Redirect terminal user’s ability to transfer a...
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  • Page 215 UNIVERGE SV8100 Issue 1.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
  • Page 216 Issue 1.0 UNIVERGE SV8100 Related Features Callback Off-Hook Signaling Programmable Function Keys Transfer Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 217 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-12 Multiline Telephone Basic Data Use this option to set the telephone 0 = Muted Off-Hook Setup – Off-Hook Ringing Off-Hook signaling. Ringing 1 = No Off-Hook Ringing...
  • Page 218 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Incoming Call Service) – extension ability to receive a 1 = On Second Call for DID/DISA/DDI/...
  • Page 219 UNIVERGE SV8100 Issue 1.0 Operation To Camp-On a busy extension: Call the busy extension. Dial or press the Camp-On key (Program 15-07 or SC 751: 35). Do not hang up. To camp-on to a trunk, refer to Trunk Queuing/Camp-On on page 2-1135.
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  • Page 221 UNIVERGE SV8100 Issue 1.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
  • Page 222 Issue 1.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Call Waiting/Camp-On) Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 223 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Use to assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default) 00 ~ 99 (Appearance Function Code) (Service...
  • Page 224 Issue 1.0 UNIVERGE SV8100 To test Callback at a single line telephone: Lift the handset. Dial 799. Hang up. When the telephone rings, lift the handset. You hear the Hold tone. Hang up. 2 - 200 Callback...
  • Page 225: Caller Id Call Return

    UNIVERGE SV8100 Issue 1.0 Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.
  • Page 226 To use this feature for long distance calls, ARS must be programmed for the voice mail ports set to dial out. Refer to the UNIVERGE SV8100 Programming Manual for detailed programming instructions. On the UM8000 Mail the Return Call parameter must be entered on the Integration Options line of System/Switch/Switch Information Screen to enable this voice mail feature.
  • Page 227 UNIVERGE SV8100 Issue 1.0 Related Features UM8000 Mail VM8000 InMail Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
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  • Page 229 UNIVERGE SV8100 Issue 1.0 Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line.
  • Page 230 Add Trunk Access Code to Caller ID with Wireless DECT (SIP) – Phones UNIVERGE SV8100 SIP DECT Phones on the UNIVERGE SV8100 can hold incoming call history. This history is created based on the Caller ID information element contained in the call Setup message which is transmitted from the UNIVERGE SV8100.
  • Page 231 1 on the digits dialed string. Caller ID Sender Queuing Added The UNIVERGE SV8100 system can provide Caller ID (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy.
  • Page 232 Issue 1.0 UNIVERGE SV8100 An extension user can display the Caller ID information for a call in Park if Automatic Handsfree in Program 15-02-08 is set to 0 (Preselect). An extension user can display the Caller ID information for multiple incoming calls without answering the call by pressing the line key if Automatic Handsfree in Program 15-02-08 is set to 0 (Pre-select).
  • Page 233 UNIVERGE SV8100 Issue 1.0 Related Features Automatic Route Selection Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release term term Cordless II Telephones /D Cordless Lite II Telephones Park Speed Dial – System/Group/Station Station Message Detail Recording...
  • Page 234 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-09-01 DTMF and Dial Tone Circuit Allocate the circuits (1~16 or 1~64) 0 = Common Use Setup on the CD-CP00-AU for either 1 = Extension Only DTMF receiving or dial tone 2 = Trunk Only detection.
  • Page 235 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-40 Multiline Telephone Basic Data Enter the digits to be dialed in front Up to four digits Setup – Additional Dial for Caller of the Caller ID when using Caller...
  • Page 236 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-02 Class of Service Options Turns Off (0) or On (1) the Caller 0 = Off (Incoming Call Service) – Caller ID display at an extension. 1 = On...
  • Page 237 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 90-04-01 Load Data Use to load the system data from Dial 1 + press Hold the inserted Compact Flash (Press Hold to cancel.) Memory to the SRAM and Flash ROM in the system.
  • Page 238 Issue 1.0 UNIVERGE SV8100 Press the STA or SYS Softkey. The display shows: Store to SYS: COMMON ENTER BIN Dial the Speed Dial bin in which the number is to be stored. If you press Hold, the next available Speed Dial bin is used. The display shows:...
  • Page 239 UNIVERGE SV8100 Issue 1.0 Press Transfer. The display shows: SET SYS Press Speaker. The telephone returns to idle. To store a Caller ID number in a One-Touch key: With a telephone idle the display shows: 1-01 FRI 09:00AM STA 301 LIST DIR ICM PROG Press the LIST Softkey.
  • Page 240 Issue 1.0 UNIVERGE SV8100 Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold, the next available One-Touch key is used. The display shows: ## : xxxxxxxxxxxxx If all One-Touch keys are used, the display shows TABLE IS FULL.
  • Page 241 UNIVERGE SV8100 Issue 1.0 Checking your Answered/Unanswered Caller ID Calls To review the last 50 outside calls your extension received: At a display multiline terminal, press the LIST Softkey. Press CID. The first row of your display shows the Caller ID number. If there is an “ ” next to the call record number in the left-hand corner, this indicates that it is a call you missed (unanswered).
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  • Page 243 UNIVERGE SV8100 Issue 1.0 Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 200 trunks are available.
  • Page 244 Issue 1.0 UNIVERGE SV8100 Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time period. Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting.
  • Page 245 UNIVERGE SV8100 Issue 1.0 Related Features Automatic Call Distribution (ACD) Call Forwarding Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Directed Call Pickup Do Not Disturb Group Call Pickup ISDN Compatibility Line Preference Long Conversation Cutoff...
  • Page 246 Issue 1.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 247 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group – Trunk Group Assign trunks to trunk groups then Trunks 1-200 Number go to Program 14-06-01 below to Trunk Groups 1-100 set up Trunk Group Routing.
  • Page 248 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-01-05 Basic Extension Data Setup – Enable or Disable supervised dial 0 = No Restriction for Outgoing Disable detection for an extension. 1 = Yes on Incoming Line...
  • Page 249 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 15-06-01 Trunk Access Map for Assign Trunk Access Maps to Trunks 1~200 Extensions extensions. (default = 1) 15-07-01 Programmable Function Keys Use to assign functions to multiline Line Key 1~48 terminal line keys.
  • Page 250 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-01-17 System Options for Outgoing With the Outgoing Disable on Digits 0~9 Calls – Restriction Digit in Incoming Line feature, determine (default = 4) Outgoing Disable on Incoming...
  • Page 251 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 22-04-01 Incoming Extension Ring Group Assign extensions to ring groups. Maximum eight digits Assignment Default: Extensions 101~108 (first eight ports) ring for incoming Ring Group 1 calls. No...
  • Page 252 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 82-08-01 Sidetone Volume Setup Use this program to adjust of the Input (0 ~ 9) multiline terminal side tone volume. Digital Sidetone Level There are two levels, based on...
  • Page 253 UNIVERGE SV8100 Issue 1.0 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a call...
  • Page 254 Issue 1.0 UNIVERGE SV8100 Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time. Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting.
  • Page 255 UNIVERGE SV8100 Issue 1.0 Programmable Function Keys Trunk Group Routing Trunk Groups Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 256 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-12-14 Service Code Setup (for Service Define the service code which MLT, SLT Access) – Trunk Group Access should be used by an extension (default = 704) user to select outgoing Trunk Group.
  • Page 257 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 14-06-01 Trunk Group Routing – Priority Used to set the priority order 0 = Not Specify 1~100 : Order Number number 1~4. (Trunk Group Number) 1001~1100 : (1000 +...
  • Page 258 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-02-01 Multiline Telephone Basic Data Use to define the display language 0 = Japanese for Multiline terminals. Setup – Display Language 1 = English Selection 2 = German...
  • Page 259 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-12 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Administrator Level) – Trunk extension ability to use the Trunk 1 = On Port Disable Port Disable feature.
  • Page 260 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 82-08-01 Sidetone Volume Setup Use this program to adjust the multiline terminal side tone volume. Digital Sidetone Level There are two levels, based on 0 = -54 (db)
  • Page 261 UNIVERGE SV8100 Issue 1.0 Dial the number. - OR - At the multiline terminal, press the Trunk Group Routing key (Program 15-07-01 or SC 752: 02 plus trunk group). Dial the number. To place a call over a specific trunk: Dial Dial the line number (e.g., 005 for line 5).
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  • Page 263: Class Of Service

    UNIVERGE SV8100 Issue 1.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
  • Page 264 Issue 1.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Night Service Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 265 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-01 Class of Service Options Turns Off (0) or On (1) an extension 0 = Off (Administrator Level) – Manual for manually Switching the Night 1 = On Night Service Enabled Mode (Service Code 718).
  • Page 266 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-14 Class of Service Options Turns an extension Off (0) or On (1) 0 = Off (Administrator Level) – VRS to dial 4 or Service Code 611 to...
  • Page 267 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-26 Class of Service Options Enable or Disable an extension 0 = Off (Administrator Level) – Dial-In user ability to set or cancel dial-in 1 = On Mode Switch mode switch.
  • Page 268 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-11 Class of Service Options When an extension is set to ring 0 = Off (Outgoing Call Service) – Protect mode for ICM calls, enabling this 1 = On...
  • Page 269 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-22 Class of Service Options Used to Enable or Disable the 0 = Off (Outgoing Call Service) – Voice ability to make voice over to a busy 1 = On...
  • Page 270 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-10-01 Class of Service Options Turns Off or On Group Call Pickup 0 = Off (Answer Service) – Group Call for calls ringing an extension Pickup 1 = On...
  • Page 271 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-02 Class of Service Options (Hold/ In an extension Class of Service, 0 = Off Transfer Service) – Call Forward turns On (1) or Off (0) the ability of...
  • Page 272 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-14 Class of Service Options (Hold/ Turns Off (0) or On (1) the Trunk-to- 0 = Off Transfer Service) – Trunk Transfer Restriction. If 1 = On Trunk-to-Trunk Transfer...
  • Page 273 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-24 Class of Service Options (Hold/ Set the hold type when a trunk call 0 = Non Exclusive Hold Transfer Service) – Trunk Park is put on hold by an extension.
  • Page 274 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-07 Class of Service Options Turns Off (0) or On (1) an extension 0 = Off (Supplementary Service) – ability to leave Message Waiting. 1 = On Message Waiting...
  • Page 275 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-18 Class of Service Options Turns Off (0) or On (1) an extension 0 = Off (Supplementary Service) – user ability to program General 1 = On Programmable Function Key...
  • Page 276 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-30 Class of Service Options For extension Class of Service, 0 = Deny (Supplementary Service) – Allow (1) or Deny (0) an extension 1 = Allow Background Music...
  • Page 277 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-42 Class of Service Options Turns Off or On an extensions 0 = Off (Supplementary Service) – ability to use the Station Relocation 1 = On Extension Data Swap Enabling feature.
  • Page 278 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-14-04 Class of Service Options for This option Enables or Disables a 0 = Off DISA/E&M – Outgoing System DISA or tie trunk caller’s ability to 1 = On Speed Dialing use System Speed Dialing.
  • Page 279 UNIVERGE SV8100 Issue 1.0 Operation To change an extension Class of Service (via Service Code 677): Press Speaker. Dial 677. Dial the extension number you want to change. You see: MODE1:nn Press Hold to leave the current value unchanged. The extension you dial may be set to block your attempt to change their Class of Service.
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  • Page 281 UNIVERGE SV8100 Issue 1.0 Clock/Calendar Display Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording Class of Service (Class) System Reports Direct Inward Lines Toll Restriction (Class) Display Telephones Trunk Group Routing Night Service (Automatic)
  • Page 282 Issue 1.0 UNIVERGE SV8100 System Availability Terminals All Multiline Terminals with a display Required Component(s) None Related Features Class of Service Night Service Single Line Telephones VM8000 InMail Voice Mail Integration (Analog) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 283 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 10-01-01 Time and Date – Year Enter two digits (00~99) for the 00~99 year. (default not assigned) 10-01-02 Time and Date – Month Enter two digits (01~12) for the 01~12 month.
  • Page 284 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-02-07 System Options for Multiline Select the display mode (type 1~8) Telephones – Time and Date for Time and Date (i.e., time and Type 1 = (12 hour) 10 Display Mode date format).
  • Page 285: Co Message Waiting Indication

    Waiting Indication alerts a user that a message is present in their voice mail box. When VMWI is provided, the UNIVERGE SV8100 provides a flashing LED on a line key assigned with the trunk appearance. The VMWI standard supported by the UNIVERGE SV8100 includes:...
  • Page 286 Issue 1.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) CD-4COTC PZ-4COTG Daughter Board Blade with Related Features Battery Backup – System Power Message Waiting Speed Dial – System/Group/Station VM8000 InMail Voice Mail Integration (Analog)
  • Page 287 UNIVERGE SV8100 Issue 1.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 288 Issue 1.0 UNIVERGE SV8100 Operation To program the CO Message Waiting Callback Speed Dial Bin from an Attendant Position: Press Feature. Dial 28. Press the CO line. Dial Speed Dial bin (default = 1999). The valid range is 0000~1999 and depends on system programming.
  • Page 289: Code Restriction

    UNIVERGE SV8100 Issue 1.0 Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and...
  • Page 290 Issue 1.0 UNIVERGE SV8100 Restrict Code Table When you want Code Restriction to allow most calls and restrict only selected calls, use the Restrict Code Table. To block only 1800 calls, for example, enter 1800 in the Restrict Code Table. (If the same Code Restriction Class has both Permit and Restrict Code Tables, the system restricts calls that you enter only in the Restrict Code Table.
  • Page 291 UNIVERGE SV8100 Issue 1.0 PBX Call Restriction Code Restriction programming lets you enable/disable PBX Call Restriction and enter PBX access codes. You only need to do this if your system is behind a PBX and you have trunks programmed for behind PBX operation. Refer to...
  • Page 292 Issue 1.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Central Office Calls, Placing Code Restriction Override Code Restriction, Dial Block Direct Inward System Access (DISA) PBX Compatibility Multiple Trunk Types 2 - 268 Code Restriction...
  • Page 293 UNIVERGE SV8100 Issue 1.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 294 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-01-10 System Options for Outgoing If this option is programmed with an 0~24 Calls – Dial Digits for Toll entry other than 0, a call does not (default = 0)
  • Page 295 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 21-05-04 Toll Restriction Class – Select the table (defined in Program 1~4 =Table Maximum Number of Digits Table 21-06-03) to be used to determine 0 =Disable (None) Assignment...
  • Page 296 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-05-12 Toll Restriction Class – PBX Call For the Toll Restriction Class you 1~4 =Table Restriction select, Enable (1) or Disable (0) 0 = Disable (None) PBX Call Restriction.
  • Page 297 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 34-08-01 Toll Restriction Data for E&M Tie Define the Toll Restriction data for Up to 10 digits Lines E&M Tie Lines. This data should be (0~9, , defined if Tie Line Code Restriction (default not assigned) is enabled in Program 21-05-13.
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  • Page 299: Code Restriction Override

    UNIVERGE SV8100 Issue 1.0 Code Restriction Override Description Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 1800 calls and then provide a Code Restriction Override code to your attendant and executives.
  • Page 300 Issue 1.0 UNIVERGE SV8100 Related Features Central Office Calls, Placing Code Restriction Station Message Detail Recording Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 301 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 21-14-02 Walking Toll Restriction Enter the Walking Toll Restriction Class of 1~15 Password Setup – Walking Toll Service (1~15) to be used for each table (default = 1) Restriction Class Number number assigned in Program 21-14-01.
  • Page 302 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-02-15 SMDR Output Options – CLI/DID Determine whether or not the CLI/DID 0 = CLI (CLIP) Number Switching Number Switching should be displayed. 1 = DID Calling Number...
  • Page 303 UNIVERGE SV8100 Issue 1.0 Walking Code Restriction 663? SV8100 Features and Specifications Manual 2 - 279...
  • Page 304 Issue 1.0 UNIVERGE SV8100 Temporary Code Restriction Override service code 663 be 2 - 280 Code Restriction Override...
  • Page 305 UNIVERGE SV8100 Issue 1.0 Operation To temporarily override a restricted extension Code Restriction: You can override restriction for only one call at a time. At the multiline terminal, press Speaker. - OR - At single line telephone, lift the handset.
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  • Page 307: Code Restriction, Dial Block

    UNIVERGE SV8100 Issue 1.0 Code Restriction, Dial Block Description Code Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk. A usermust enter a 4-digit personal code to enable/disable this feature.
  • Page 308 Issue 1.0 UNIVERGE SV8100 Related Features Code Restriction Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 309 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 21-10-01 Dial Block restriction Class per Assign the Code Restriction COS 0, 1~15 Extension (1~15) used by an extension when (0 = No Setting) the Dial Block feature is enabled. If (default = 0) this data is “0”, Code Restriction...
  • Page 310 Issue 1.0 UNIVERGE SV8100 To set Dial Block from another extension: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 601 (default). Dial the 4-digit Dial Block code (as set in programming).
  • Page 311 UNIVERGE SV8100 Issue 1.0 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The CD-CP00-AU provides 64 conference ports, to allow any number of internal or external parties to be conferenced together for a limit of 32 parties.
  • Page 312 Issue 1.0 UNIVERGE SV8100 Define the outgoing call options for each trunk and user. Set up a Conference with a co-worker in your immediate work area. DISA and Tie Line users may use the Barge-In feature on a Conference call if they know the service code and are permitted in their DISA/Tie Line Class of Service.
  • Page 313 UNIVERGE SV8100 Issue 1.0 Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 314 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Use to assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default) 00 ~ 99 (Appearance Function...
  • Page 315 UNIVERGE SV8100 Issue 1.0 Operation To establish a Conference: Multiline Terminal Establish intercom or trunk call. Press Conf or Conf softkey (Program 15-07 or SC 751: 07). Dial the extension you want to add. - OR - Access outside call.
  • Page 316 Issue 1.0 UNIVERGE SV8100 Single Line Telephone Establish Intercom or trunk call. Hookflash and dial Dial extension you want to add. - OR - Access trunk call. - OR - Retrieve call from Park orbit. Hookflash and repeat step 3 to add more parties.
  • Page 317 UNIVERGE SV8100 Issue 1.0 Single Line Telephone Hang up. If you are not permitted to use Tandem Trunking, outside callers may hear Music on Hold. To Barge-In to Conference Call: Pick up the handset or press Speaker and dial the service code (default = 710).
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  • Page 319: Conference, Voice Call/privacy Release

    UNIVERGE SV8100 Issue 1.0 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
  • Page 320 Issue 1.0 UNIVERGE SV8100 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 321 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) to Day Night/Mode: 1~8 extensions. Class of Service of Extensions (1~15) Default: Extension port 101 =...
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  • Page 323: Continued Dialing

    UNIVERGE SV8100 Issue 1.0 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer, and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
  • Page 324 Issue 1.0 UNIVERGE SV8100 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Pulse to Tone Conversion Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 325 UNIVERGE SV8100 Issue 1.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-13 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Supplementary Service) – extension ability to use Continued 1 = On Continued Dialing (DTMF) Signal...
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  • Page 327 Cordless DECT Terminals (US Only) Description The Cordless DECT Terminals may be used with the UNIVERGE SV8100 KTS. The DTL-8R-1 TEL uses 1.9 GHz DECT 6.0 FM Technology and is connected in tandem to a multiline terminal. Press the applicable key on the Base Unit to Switch between Cordless operation and multiline terminal operation.
  • Page 328 Issue 1.0 UNIVERGE SV8100 A spare battery is available as an Optional Available Part. A second battery is not shipped with the product. The battery can be charged when it is installed in the handset or in the base charging unit and the handset is in the charger.
  • Page 329 UNIVERGE SV8100 Issue 1.0 Related Features Cordless Telephone Connection Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 330 Issue 1.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-02 ETU Setup (DLC PKG Setup)