Music On Hold - NEC Univerge SV8100 General Description Manual

Issue 5.02

Music on Hold

Music on Hold (MOH) sends music to calls on Hold and parked calls. The music lets
the caller know that his call is waiting, not forgotten. Without Music on Hold, the
system provides silence to these types of calls. The Music on Hold source can be
internal (tone) or from an external customer-provided music source (e.g., tape deck,
or receiver, etc.). The customer-provided source can connect to a PGD(2)-U10 ADP
analog port or to a connector on the CD-CP00-US.
Option Available for Using System Tone
The Music on Hold feature is enhanced to allow callers to hear a system tone instead
of playing the internal or external music.
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Name Storing
Extensions and trunks can have names instead of circuit numbers. These names
show on a multiline terminal display when the user places or answers calls. Extension
and trunk names make it easier to identify callers. The user does not have to refer to
a directory when processing calls. A name can have up to 12 digits, consisting of
alphanumeric characters, punctuation marks and spaces.
Additional Characters Available
When using the Name Storing feature, the system now provides additional characters
which can be used. These characters are available with any option that allows Name
Storing – Speed Dial – System/Group/Station, One-Touch Keys, Extension Name,
Trunk Naming.
Night Service
Night Service lets system users activate one of the Night Service modes. Night
Service redirects calls to their night mode destination, as determined by Assigned and
Universal Night Answer programming. A user typically activates Night Service after
normal working hours, when most employees are unavailable to answer calls. The
system also provides external contacts to assign one of eight Night Service modes.
Off-Hook Signaling
Off-Hook Signaling alerts a multiline terminal user that an incoming outside call is
ringing to the station during another call. Off-Hook Signaling helps important callers
get through, without waiting in line for the called extension to become free. The
system provides the following Off-Hook Signaling options:
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In accordance with U.S. copyright law, a license may be required from the American Society of
Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television
broadcasts or music other than material not in the public domain are transmitted through the
Music on Hold feature of telecommunications systems. NEC America, NEC Unified Solutions,
Inc., and NEC Infrontia hereby disclaim any liability arising out of the failure to obtain such a
license.
UNIVERGE SV8100
Features