Smb8000 Communications Analyst - NEC Univerge SV8100 Features And Specifications Manual

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UNIVERGE SV8100

Enhancements

With Version 3.1 (build # 5278), SMB8000 Communications Analyst is supported on Windows 7

32-bit platforms.

SMB8000 Communications Analyst is an easy to use, graphically oriented software package that allows

you to monitor and analyze telephone calls, understand telephone usage, and cut costs. Incoming and

outgoing calls are tracked accurately along with the date and time of the call. When the incoming

telephone call must be tracked with name and/or telephone numbers, SMB8000 Communications

Analyst requires Caller ID service from the local telephone company.

SMB8000 Communications Analyst increases productivity, facilitates billing, and helps detect toll fraud

and telephone abuse. It also has powerful tabular (text) and graphic report generating ability. Reports

include extension/line summaries, date, time, and department summaries, longest/most expensive calls,

and most frequently called numbers. These reports can be used to analyze your telephone as a critical

business communication tool, improve its business effectiveness, and reduce your telephone costs. A

report can be generated showing calling patterns by volume or duration on a color-coded United States

map. This can help Customer Support, Sales Order, or Telemarketing business become more focused,

more productive, and more cost effective.

SMB8000 Communications Analyst keeps track of:

The date and time calls were made or received

The duration of each call

Which extension made or received the call

The CID/ANI, DNIS of the caller

The trunk or line numbers that handled the call

Account codes and authorization codes used for the call

CCIS calls are now logged with extension number and trunks used for CCIS. These trunks can be

placed in a different line group in order to track usage across a CCIS link using the Traffic Analysis

add-on feature.

SMB8000 Communications Analyst

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