Download Print this page
   
1
2
3
4
5
6
7
8
Table of Contents
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
937
938
939
940
941
942
943
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990

Advertisement

Notice
Note that when converting this document from its original format to a
.pdf file, some minor font and format changes may occur. When
viewing and printing this document, we cannot guarantee that your
specific PC or printer will support all of the fonts or graphics.
Therefore, when you view the document, fonts may be substituted and
your individual printer may not have the capability to print the
document correctly.

Advertisement

   Summary of Contents for NEC Univerge SV8100

  • Page 1

    Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.

  • Page 3: Features And Specifications Manual

    ® Features and Specifications Manual INT-2067 (UNIV) Issue 7.0 (Version 4000)

  • Page 5

    NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.

  • Page 7

    The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.

  • Page 8

    UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.

  • Page 9: Table Of Contents

    Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes ....................2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ........2-3 Section 4 Features......................2-10 Account Code – Forced/Verified/Unverified ............2-11 Account Code Entry.................... 2-19 Alarm ........................2-25 Alarm Reports..................... 2-29 Alphanumeric Display..................

  • Page 10: Table Of Contents

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Battery Backup – System Memory ..............2-139 Battery Backup – System Power..............2-141 Call Appearance (CAP) Keys ................2-143 Call Arrival (CAR) Keys ..................2-149 Call Duration Timer ..................2-155 Call Forwarding – Centrex................2-157 Call Forwarding ....................

  • Page 11: Issue

    UNIVERGE SV8100 Issue 7.0 ___________________________________________________________________________________ Data Line Security .................... 2-377 Delayed Ringing ....................2-379 Department Calling................... 2-385 Department Step Calling .................. 2-397 Dial Pad Confirmation Tone ................2-401 Dial Tone Detection ..................2-403 Dialing Number Preview ................... 2-407 Digital Trunk Clocking..................2-411 Direct Inward Dialing (DID)................

  • Page 12: Table Of Contents

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Handsfree and Monitor..................2-661 Handsfree Answerback/Forced Intercom Ringing..........2-665 Headset Operation ................... 2-669 Hold ........................2-673 Hot Key-Pad ..................... 2-681 Hotel/Motel ....................... 2-685 Hotline ......................2-701 Howler Tone Service ..................2-707 Intercom ......................2-709 IP Multiline Station (SIP) .................. 2-717 IP Single Line Telephone (SIP) ................

  • Page 13: Table Of Contents

    UNIVERGE SV8100 Issue 7.0 ___________________________________________________________________________________ Microphone Cutoff .................... 2-935 Mobile Extension ....................2-939 Multiple Trunk Types ..................2-957 Music on Hold....................2-977 Name Storing....................2-987 Night Service ....................2-991 Off-Hook Signaling ..................2-1001 One-Touch Calling..................2-1007 Operator ......................2-1013 (OPX) Off-Premise Extension................. 2-1017 Paging, External .....................

  • Page 14: Table Of Contents

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Secondary Incoming Extension..............2-1141 Secretary Call (Buzzer) .................. 2-1147 Secretary Call Pickup ..................2-1151 Selectable Display Messaging ............... 2-1155 Selectable Ring Tones ................... 2-1161 Serial Call ....................... 2-1165 Single Line Telephones, Analog 500/2500 Sets ..........2-1169 SLT Adapter ....................

  • Page 15: Table Of Contents

    UNIVERGE SV8100 Issue 7.0 ___________________________________________________________________________________ Transfer ......................2-1415 Trunk Group Routing ..................2-1429 Trunk Groups....................2-1435 Trunk Queuing/Camp-On ................2-1441 UCB (Unified Communications for Business)..........2-1445 UM8000 Mail ....................2-1465 uMobility ......................2-1491 Unicast/Multicast Paging Mode ..............2-1507 Uniform Call Distribution (UCD)..............2-1515 Uniform Numbering Network ................

  • Page 16: Section 1 About This Chapter

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Warning Tone for Long Conversation ............2-1763 Wireless DECT (SIP)..................2-1767 Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ....................3-1 Section 3 Using Handsfree .....................

  • Page 17: List Of Figures

    LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example ............1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ......1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ..........2-226 Figure 2-2 Department Calling Priority Call Routing ..........2-388 Figure 2-3 Department Calling Circular Routing ...........

  • Page 18

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-23 PC Programming Overview ............... 2-1055 Figure 2-24 PCPro Connection Dialog ..............2-1057 Figure 2-25 WebPro Login Screen ............... 2-1058 Figure 2-26 WebPro Home Page ................. 2-1059 Figure 2-27 Maintenance Debug Screen .............. 2-1059 Figure 2-28 WebPro End User Screen ..............

  • Page 19

    LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Feature Comparison List ................... 2-3 Table 2-2 Sample Alarm Report ..................2-30 Table 2-3 Alarm Report Definitions ................. 2-31 Table 2-4 Alarm Report Item Definitions ................. 2-31 Table 2-5 Sample System Information Printout ............... 2-32 Table 2-6 DT330 Compatibility Settings ................

  • Page 20

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 CPN for Line Key+911 Calls ................. 2-575 Table 2-26 Electra Elite IPK Telephone Specifications ........... 2-602 Table 2-27 Service Tone Setup Defaults, Program 80-01-01 ......... 2-655 Table 2-28 Service Tone Setup, Program 80-01-02 ............2-659 Table 2-29 Migration Supported Blades ................

  • Page 21

    UNIVERGE SV8100 Issue 7.0 ___________________________________________________________________________________ Table 2-52 Supported Service Codes ................2-941 Table 2-53 Caller ID Sent to Mobile Telephone .............. 2-945 Table 2-54 Keys for Entering Names ................2-990 Table 2-55 Selectable Display Messaging Defaults ............2-1155 Table 2-56 Selectable Display Message –...

  • Page 22

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-79 Firmware Compatibility Matrix ..............2-1352 Table 2-80 Terminal and Line Key/LCD Compatibility ..........2-1353 Table 2-81 Terminal and Ten Key Kit Compatibility ............2-1354 Table 2-82 Adapter Compatibility .................. 2-1355 Table 2-83 DSP Usage ....................2-1356 Table 2-84 TAPI Commands ..................

  • Page 23

    Table 2-109 Turn Email Notification On or Off ..............2-1650 Table 2-110 Language Setting Operation ............... 2-1662 Table 2-111 IP Recorder Basic Licenses ................ 2-1671 Table 2-112 SV8100 CPU License (NEC SonicView Recorder) ........2-1677 Table 2-113 Voice Prompting Messages ................. 2-1717 Table 2-114 Embedded VRS Prompts ................2-1744 Table 2-115 Default Incoming Ringing Tone ..............

  • Page 24

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Tables...

  • Page 25

    Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.

  • Page 26

    Issue 7.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.

  • Page 27

    UNIVERGE SV8100 Issue 7.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...

  • Page 28

    1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.

  • Page 29

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.

  • Page 30

    Issue 7.0 UNIVERGE SV8100 MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features using Service Codes (e.g., Service Code 744 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.

  • Page 31

    EATURE OMPARISON ECTION Table 2-1 Feature Comparison List provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. Table 2-1 Feature Comparison List IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified...

  • Page 32

    Issue 7.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Call Forwarding/Do Not Disturb Override Call Forwarding/Do Not Disturb Override Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On...

  • Page 33

    UNIVERGE SV8100 Issue 7.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Digital Trunk Clocking Digital Trunk Clocking Digital Voice Mail VM8000 InMail Direct Inward Dialing (DID) Direct Inward Dialing (DID) Direct Inward Line (DIL)

  • Page 34

    Issue 7.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Handset Mute Handset Mute Handsfree and Monitor Handsfree and Monitor Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Headset Operation Headset Operation...

  • Page 35

    UNIVERGE SV8100 Issue 7.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Licensing Licensing Line Preference Line Preference Long Conversation Cutoff Long Conversation Cutoff Not Supported Loop Keys Not Supported Maintenance Meet Me Conference...

  • Page 36

    Issue 7.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Power Failure Transfer Power Failure Transfer Prime Line Selection Prime Line Selection Private Line Private Line Programmable Function Keys Programmable Function Keys...

  • Page 37

    UNIVERGE SV8100 Issue 7.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Station Hunt Station Hunt Station Message Detail Recording Station Message Detail Recording Station Name Assignment-User Programmable Station Name Assignment – User Programmable...

  • Page 38

    Audio Volume Controls Volume Controls Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...

  • Page 39

    Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.

  • Page 40

    Issue 7.0 UNIVERGE SV8100 Verified Account Codes  With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.

  • Page 41: Default Settings, System Availability

    UNIVERGE SV8100 Issue 7.0 Conditions If a user enters a code that exceeds 16 digits, the system ignores the Account Code Entry.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the ...

  • Page 42

    Issue 7.0 UNIVERGE SV8100 Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.

  • Page 43

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...

  • Page 44

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-04 Account Code Setup – Hiding For each Class of Service (1~15), 0 = Account Codes Account Codes enter 1 to have the system hide Displayed Account Codes on an extension ...

  • Page 45

    UNIVERGE SV8100 Issue 7.0 If your system has Verified Account Codes enabled, be sure to choose a code programmed in your Verified Account Code list. Access trunk for outside call. Press a line key or dial a code.to access a trunk. Refer to...

  • Page 46

    Issue 7.0 UNIVERGE SV8100 Dial  Enter the Account Code (1~16 digits). You can enter any code of the proper length.  Dial  To enter a Forced Account Code at a single line telephone: Access trunk for outside call.

  • Page 47: Account Code Entry

    UNIVERGE SV8100 Issue 7.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.

  • Page 48

    Issue 7.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...

  • Page 49

    UNIVERGE SV8100 Issue 7.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 50

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-02 Account Code Setup – Forced Enable Account Codes for all calls 0 = Account Codes for Account Code Toll Call Setup or just toll calls (for mode 2 or 3 in toll and local calls (All) ...

  • Page 51

    UNIVERGE SV8100 Issue 7.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.

  • Page 52

    Issue 7.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  Dial  Enter Account Code (1~16 digits).

  • Page 53: Alarm

    UNIVERGE SV8100 Issue 7.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...

  • Page 54

    Issue 7.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 55

    UNIVERGE SV8100 Issue 7.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted.  To check the programmed alarm time at a multiline terminal: Press Help.

  • Page 56

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...

  • Page 57: Alarm Reports

    (system software Version 3000 or higher required). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.

  • Page 58

    Issue 7.0 UNIVERGE SV8100 Table 2-2 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...

  • Page 59: System Information

    UNIVERGE SV8100 Issue 7.0 Table 2-3 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...

  • Page 60

    Issue 7.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-5 Sample System Information Printout System Information 05/18/2006 11:02...

  • Page 61

    Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...

  • Page 62

    Issue 7.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...

  • Page 63

    UNIVERGE SV8100 Issue 7.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 64: Printing Reports

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-24-03 System Alarm Report Set the hour for the alarm report to Day 00~23  Notification Time Setup – Hour print. (0 = Disabled) (default = 00) 90-24-04...

  • Page 65

    UNIVERGE SV8100 Issue 7.0 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00-US Network Setup – IP Assign the IP Address. 0.0.0.0~ Address 126.255.255.254 128.0.0.1~ 191.254.255.254  192.0.0.1~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00-US Network Setup –...

  • Page 66

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-11-02 System Alarm Report – Report When Alarm Reports are to be 0 = No Report Method emailed, set this option to 1. This 1 = Email Address ...

  • Page 67: Alphanumeric Display

    UNIVERGE SV8100 Issue 7.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.

  • Page 68

    Issue 7.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 69

    UNIVERGE SV8100 Issue 7.0 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 41...

  • Page 70

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 42 Alphanumeric Display...

  • Page 71: Analog Communications Interface (aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.

  • Page 72

    Issue 7.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.

  • Page 73

    Paging circuits on the CD-CP00-US. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications...

  • Page 74

    Issue 7.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)

  • Page 75

    UNIVERGE SV8100 Issue 7.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 76

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-09-01 Conversation Recording Assign the ACI Call Recording Extension Number = Destination for Trunks – ACI destination per trunk. The Maximum eight digits Recording Destination destination can be an ACI port...

  • Page 77

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 33-02-01 ACI Department Calling Group – Assign ACI software ports to ACI ACI Ports: 1~96 Group Number Department Groups. This lets ACI ACI Groups: 1~16 callers connect to ACI software...

  • Page 78

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 50 Analog Communications Interface (ACI)

  • Page 79: Ancillary Device Connection

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.

  • Page 80

    Issue 7.0 UNIVERGE SV8100 A single line telephone connected to an AP(R)-R Unit or AP(A)-R Unit does not support  Message Waiting Indication or Caller ID Indication. An AP(R)-R Unit (analog port adapter with ringer) can be installed on a multiline terminal ...

  • Page 81

    UNIVERGE SV8100 Issue 7.0 Table 2-7 Firmware Compatibility Matrix BCH-L Unit Lot Number xxxDxx or lower xxxExx or higher Terminal xxx I xx or lower Supported Supported (Version 8.10 and 1, E0 or lower) Number xxxJxx or higher Not supported...

  • Page 82

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-03-01 Single Line Telephone Basic Tell the system the type of dialing 0 = DP  Data Setup – SLT Signaling Type the connected telephone uses. 1 = DTMF...

  • Page 83: Answer Hold

    UNIVERGE SV8100 Issue 7.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.

  • Page 84

    Issue 7.0 UNIVERGE SV8100 Required Component(s) Not Applicable Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 85

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension ability 0 = Off (Incoming Call Service) – to receive a second call from a 1 = On Second Call for DID/DISA/DIL/ DID, DISA, DIL, or tie line caller.

  • Page 86

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 58 Answer Hold...

  • Page 87: Answer Key

    UNIVERGE SV8100 Issue 7.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.

  • Page 88

    Issue 7.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 89

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Number of Transferring or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...

  • Page 90

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 62 Answer Key...

  • Page 91: Attendant Call Queuing

    UNIVERGE SV8100 Issue 7.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.

  • Page 92: Call Forwarding

    Issue 7.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 93

    UNIVERGE SV8100 Issue 7.0 Operation None Attendant Call Queuing 2 - 65...

  • Page 94

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 66 Attendant Call Queuing...

  • Page 95: Automatic Call Distribution (acd)

    UNIVERGE SV8100 Issue 7.0 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.

  • Page 96

    Issue 7.0 UNIVERGE SV8100 ACD Overflow (With Announcements) ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers.

  • Page 97

    UNIVERGE SV8100 Issue 7.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).

  • Page 98

    Issue 7.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.

  • Page 99

    UNIVERGE SV8100 Issue 7.0 Enhanced DSS Operation A programmed extension user can use their DSS Console to monitor the status of the ACD Agents in a group. The DSS Console is an essential tool for supervisors. The console key flash rates tell the supervisor at a glance which of the group agents is: Logged onto the group (i.e., in service).

  • Page 100

    Issue 7.0 UNIVERGE SV8100 Automatic Rest Mode: When an ACD Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while ACD rings an extension that is not answered.

  • Page 101

    UNIVERGE SV8100 Issue 7.0 Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There are two types of Work Time: Manual Work Time: An ACD Agent can enable Manual Work Time anytime they need to work at their desk undisturbed.

  • Page 102

    Issue 7.0 UNIVERGE SV8100 BLF For ACD Agents (Continued) Busy or ringing Fast Flash In Do Not Disturb – All calls (option 3) or Intercom calls (option 2) Enhanced Supervisor Options: An ACD supervisor can individually assign extensions to ACD Groups, and set an agent’s status once assigned.

  • Page 103

    UNIVERGE SV8100 Issue 7.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.

  • Page 104

    ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. The UNIVERGE SV8100 ACD MIS is supported on Windows XP, Windows Vista 32-bit, and Windows 7 32- and 64-bit. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information.

  • Page 105

    ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...

  • Page 106

    AIC code tables 65 ~ 512 are only available when a PZ-ME50-US is mounted on the  CD-CP00-US. MIS: The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running  the ACD Server application is not connected. The programming of the Agents and Queues in the UNIVERGE SV8100 system are not ...

  • Page 107

    UNIVERGE SV8100 Issue 7.0 System Availability Terminals All Terminals Required Component(s) ACD Software License PZ-VM21 Unit VM8000 InMail Compact Flash VM888 InMail license (1002) (For Delay Announcements using VM8000 InMail) Required Software None Related Features Direct Inward Dialing (DID) VM8000 InMail...

  • Page 108

     Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...

  • Page 109

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 11-13-13 Service Code Setup (for ACD) – When this service code is used, an ACD Agent Changing Own ACD ACD Agent can reassign  (default = 670) Group themselves to another ACD Group.

  • Page 110

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (COS) Day Night/Mode: 1~8 to an extension. There are 15 Class of Service of Classes of Service that can be Extensions (1~15) assigned.

  • Page 111

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 30-05-08 DSS Console Lamp Table – ACD Define the LED patterns for Lamp Pattern Data:  Agent Emergency (ACD DSS) functions on the DSS consoles. [default = 6 (IW)]...

  • Page 112

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-04-02 ACD Group Supervisor – Assign the supervisor operating 0 = Do Not receive any Operation Type type. ACD incoming calls (No) 1 = Receive ACD incoming calls in case ...

  • Page 113

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-07-01 ACD Weekly Schedule Setup Assign the four Work Schedules Day No./Time Pattern: (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this...

  • Page 114

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-08-02 ACD Overflow Options – ACD Assign the overflow mode (0~9), 0 = No Setting Overflow Destination destination and announcement 1~64 = ACD Group message types. Delay 65 = Overflow Table...

  • Page 115

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-10-02 ACI Delay Announcement – 2nd Define the ACI port number to be 0~96 Delay Announcement ACI Port used for the delay 0 = No Setting Number announcement.This program is (default = 0) ...

  • Page 116

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-11-07 VRS Delay Announcement – Set the time, after the last 2nd 0~64800 (seconds)  ACD Forced Disconnect Time Delay Message is played, before 0 = No Disconnect after the 2nd Delay Message the call is disconnected.

  • Page 117

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-14-02 ACD Options Setup – Automatic Define if agents manually enter 0 = After wrap up mode Wrap Up Mode wrap mode by pressing a key, or key is pressed...

  • Page 118

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-14-13-2 ACD Options Setup – Set various options for ACD 2nd Data: Destination Number Type Groups. When an option is set for 0 = None an ACD Group, the setting is in...

  • Page 119

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-16-01 ACD Threshold Overflow – Define the maximum number of 0~200  Number of Calls in Queue calls allowed in the ACD queue (0 = No Limitation) before overflow occurs.

  • Page 120

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-18-10 ACD Agent Identity Code Setup – For each AIC table, define the 0~64  ACD Group Number in Mode 8 ACD group AIC Agents are in 0 = No Setting during mode 8.

  • Page 121

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-20-02 ACD Queue Display Settings – Program 41-15 can also provide a 0~64800 (seconds) Queue Status Display Time queue alarm to the agents. The (default = 5) options in Program 41-20 should ...

  • Page 122

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 47-09-03 Announcement Mailbox Options Use this option along with Next 0 = None – Hang Up After Call Routing Mailbox and Repeat 1 = Goodbye Count above to provide additional...

  • Page 123

    UNIVERGE SV8100 Issue 7.0 AIC Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  - OR - Press Speaker and dial the AIC Log In service code (Program 11-13-08).

  • Page 124

    Issue 7.0 UNIVERGE SV8100 Multiple Agent Log In To log in: Multiline Terminal After already being logged in: Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 0 to cancel the log out option.

  • Page 125

    UNIVERGE SV8100 Issue 7.0 Queue Status Display When Logged Into ACD Group With an idle multiline terminal, press the Queue Status Display Programmable Function Key (Code: 19).  The display indicates the number of calls in queue, the trunk name, and the time the call has been waiting.

  • Page 126

    Issue 7.0 UNIVERGE SV8100 To cancel the manual Rest Mode: Multiline Terminal Press the ACD Rest Mode key (Program 15-07-01 or SC 752: 13).  The ACD Rest Mode key light goes off.  Single Line Telephone Lift the handset.

  • Page 127: Automatic Release

    UNIVERGE SV8100 Issue 7.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.

  • Page 128

    Issue 7.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 129

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Set the minimum detection level. 0~15 Setup – Min. Detection Level detect level 0: –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to –45dBm(15) detect level 2: –40dBm(0) to...

  • Page 130

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-04-05 Call Progress Tone Detector Set the Pulse Count. 1~255 Setup – Pulse Count default: Type 1 (DT) – 1  Type 2 (BT) – 1 Type 3 (RBT) – 1 Type 4, Type 5 –...

  • Page 131

    UNIVERGE SV8100 Issue 7.0 Operation None Automatic Release 2 - 103...

  • Page 132

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 104 Automatic Release...

  • Page 133: Automatic Route Selection

    The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.

  • Page 134

    Issue 7.0 UNIVERGE SV8100 Hierarchical Class of Service Control  ARS allows or denies call route choices based on an extension ARS Class of Service. This allows lower Classes of Service (e.g., 1) to access routes unavailable to higher Classes of Service (e.g., 16).

  • Page 135

    UNIVERGE SV8100 Issue 7.0 The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@...

  • Page 136

    Refer to the Dial Tone Detection feature for the specifics on how the system handles Dial  Tone Detection. ARS does not permit 0 and 011+ calls to be routed out separate trunk groups. The  UNIVERGE SV8100 supports only direct trunk selection for dial 0 (Operator) type calls. 2 - 108 Automatic Route Selection...

  • Page 137

    UNIVERGE SV8100 Issue 7.0 If an entry of 911 is programmed in ARS, but ARS is turned off, 911 calls still attempt to  route using ARS. When using ARS Class of Service Matching, CCIS calls will always follow Class of Service ...

  • Page 138

    Issue 7.0 UNIVERGE SV8100 Speed Dial – System/Group/Station Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 139

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 12-01-02 Night Mode Function Setup – According to a preset schedule, 0 = Off Automatic Night Mode Switching Enable (1)/Disable (0) Automatic 1 = On Night Service for the system.

  • Page 140

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 12-03-01 Weekly Night Service Switching Define which time pattern should Night Mode Service be used on each day of the week. Group Numbers: 01~32 Time Schedule Pattern Number: 1~10...

  • Page 141

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 12-07-01 Text Data for Night Mode Make up an original text message, Night Mode Service which, depending on Group Number: programming, can be displayed on 01~32 an LCD of a multiline telephone in Day/Night Mode: 1~8 each Mode.

  • Page 142

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. only 2 = Incoming access...

  • Page 143

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-17 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – ARS ability to override the trunk access 1 = On ...

  • Page 144

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-01-07 Automatic Route Selection Define the system options for 0 = F-Route  Service – F-Route Access COS Automatic Route Selection (ARS). 1 = ARS Reference (default = 0)

  • Page 145

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 26-02-03 Dial Analysis Table for ARS – For each Dial Analysis Table If Service Type 1 (in Additional Data/Service Number (1~200), if Service Type 1 was 26-02): selected in Program 26-02-02,...

  • Page 146

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-03-01 ARS Dial Treatments – Treatment Assign the Dial Treatments (1~15) 24 characters Code for automatic ARS dialing maximum translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.

  • Page 147

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 26-11-01 Transit Network ID Table – Enter the Transit Network 0000~9999 Transmit Network ID (Carrier ID) Selection information element to (Fixed four digits) be added to an ARS call using an ...

  • Page 148

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-02-04 Dial Analysis Table for ARS/ Determine if the Dial Tone 0 = Off F-Route Access – Dial Tone Simulation is On (1) or Off (0) for 1 = On...

  • Page 149

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 44-04-01 ARS/F-Route Selection for Time Assign each ARS/F-Route ARS/F-Route Time Schedule Selection number (1~500) to an Mode: 1~8 ARS/F-Route table number for ARS/F-Route Table  each ARS/F-Route time mode.

  • Page 150

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-05-10 ARS/F-Route – CCIS over IP For each ARS/F-Route table 0~16367  Destination Point Code (1~500). Set the CCIS over IP (default = 0) Destination Point Code (0~16367).

  • Page 151

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 44-09-01 Weekly Schedule for ARS/ Define a weekly schedule for 1 = Sunday F-Route using ARS/F-Route day numbers (Pattern 1~10) 1~7 (1 = Sun, 7 = Sat), pattern (default Pattern = 1) numbers (1~10).

  • Page 152

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Define the minimum detection 0~15 detect level 0: Min. Detect Level level for DTMF Tone Receiver. –10dBm(0) to –25dBm(15) detect level 1: –15dBm(0) to –...

  • Page 153

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Define the maximum detection 0~15 Max. Detect Level level for DTMF Tone Receiver. detect level 0: 0dBm(0) to –15dBm(15) detect level 1: –5dBm(0) to –...

  • Page 154

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-05 DTMF Tone Receiver Setup – Define the forward twist level for Forward Twist Level DTMF Tone Receiver. (1dB~10dB) default: Type 1 = 5 (6dBm)  Type 2 = 5 (6dBm)

  • Page 155

    UNIVERGE SV8100 Issue 7.0 Operation To place a call using ARS: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. You hear normal Intercom dial tone.  Dial 9. You hear a second, “stutter” dial tone.

  • Page 156

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 128 Automatic Route Selection...

  • Page 157: Background Music

    Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the multiline telephone when the station is idle. Conditions An ACI [PGD(2)-U10 ADP] port must be used as an alternate External Music on ...

  • Page 158

    Issue 7.0 UNIVERGE SV8100 Related Features Music on Hold Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 159

    UNIVERGE SV8100 Issue 7.0 Operation To turn Background Music on or off: Press idle Speaker. Dial 725. Press Speaker to hang up. Background Music 2 - 131...

  • Page 160

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 132 Background Music...

  • Page 161: Barge-in

    UNIVERGE SV8100 Issue 7.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.

  • Page 162

    Issue 7.0 UNIVERGE SV8100 When Silent Monitor Mode is used, MIC or Feature + 1 can be used to activate speech path  to the internal and external parties. Default Setting Disabled System Availability Terminals All Terminals Required Component(s) None...

  • Page 163

    UNIVERGE SV8100 Issue 7.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 164

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-15 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to barge-in on other's calls. 1 = On ...

  • Page 165

    UNIVERGE SV8100 Issue 7.0 To Barge-In without first calling the busy extension: Pick up the handset or press Speaker. Dial 710. - OR - Press Barge-In key (Program 15-07-01 or SC 751: 34). Dial busy extension. The extension user hears a warning tone.

  • Page 166

    Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 138 Barge-In...

  • Page 167: Battery Backup – System Memory

    UNIVERGE SV8100 Issue 7.0 Battery Backup – System Memory Description The battery on the CD-CP00-US retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00-US encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.

  • Page 168

    Issue 7.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) None Related Features Battery Backup – System Power Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 169: Battery Backup – System Power

    The CD-CP00-US is equipped with batteries for system battery backup.  An External Battery Pack can be connected to the system to provide extended time during  a commercial power outage. Refer to the UNIVERGE SV8100 System Hardware Manual for further details. Default Settings None...

  • Page 170

    Issue 7.0 UNIVERGE SV8100 Programming None Operation None 2 - 142 Battery Backup – System Power...

  • Page 171: Call Appearance (cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.

  • Page 172

    Issue 7.0 UNIVERGE SV8100 All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System  Programming. A conference call involving two outside lines cannot reside on one Call Appearance key.  For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher ...

  • Page 173

    UNIVERGE SV8100 Issue 7.0 Related Features Automatic Route Selection Call Arrival (CAR) Keys Central Office Calls, Answering Central Office Calls, Placing Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Call Appearance (CAP) Keys 2 - 145...

  • Page 174

    Issue 7.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 175

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 24-01-01 System Options for Hold – Hold A call on Hold recalls the 0~64800 (seconds) Recall Time extension that placed it on Hold (default = 90)  after this time. This time works with the Hold Recall Callback Time.

  • Page 176

    Issue 7.0 UNIVERGE SV8100 Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Go off-hook using the handset and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone.

  • Page 177: Call Arrival (car) Keys

    UNIVERGE SV8100 Issue 7.0 Call Arrival (CAR) Keys Enhancements With Version 3000 or higher system software, the appropriate line key page automatically displays for incoming calls on the DTL-8LD-1 (DESI-Less) and ITL-320C-1 terminals. Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.

  • Page 178

    Issue 7.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.

  • Page 179

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 11-04-01 Virtual Extension Numbering Assign virtual extension numbers. Up to eight digits  100 3601 256 3857 15-01-01 Basic Extension Data Setup – Define the extension/virtual Up to 12 characters Extension Name extension name.

  • Page 180

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-08-01 Incoming Virtual Extension Ring When an extension or a virtual ICM Tone Pattern, Tone Setup extension is assigned to the 0 = Pattern 1 function key on the key telephone,...

  • Page 181

    UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...

  • Page 182

    Issue 7.0 UNIVERGE SV8100 To place a call to a Call Arrival (CAR) Key: Lift the handset, or press Speaker. Dial the CAR key extension, or press the Call Arrival (CAR) Key. The operation depends on the setting in Program 15-02-21.

  • Page 183: Call Duration Timer

    UNIVERGE SV8100 Issue 7.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.

  • Page 184

    Issue 7.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned whe