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Table of Contents

   Summary of Contents for NEC Univerge SV8100

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3: Features And Specifications Manual

    ® Features and Specifications Manual INT-2067 (UNIV) Issue 7.0 (Version 4000)
  • Page 5 NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.
  • Page 7 The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
  • Page 8 UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.
  • Page 9: Table Of Contents

    Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes ....................2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ........2-3 Section 4 Features......................2-10 Account Code – Forced/Verified/Unverified ............2-11 Account Code Entry.................... 2-19 Alarm ........................2-25 Alarm Reports..................... 2-29 Alphanumeric Display..................
  • Page 10: Table Of Contents

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Battery Backup – System Memory ..............2-139 Battery Backup – System Power..............2-141 Call Appearance (CAP) Keys ................2-143 Call Arrival (CAR) Keys ..................2-149 Call Duration Timer ..................2-155 Call Forwarding – Centrex................2-157 Call Forwarding ....................
  • Page 11: Issue

    UNIVERGE SV8100 Issue 7.0 ___________________________________________________________________________________ Data Line Security .................... 2-377 Delayed Ringing ....................2-379 Department Calling................... 2-385 Department Step Calling .................. 2-397 Dial Pad Confirmation Tone ................2-401 Dial Tone Detection ..................2-403 Dialing Number Preview ................... 2-407 Digital Trunk Clocking..................2-411 Direct Inward Dialing (DID)................
  • Page 12: Table Of Contents

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Handsfree and Monitor..................2-661 Handsfree Answerback/Forced Intercom Ringing..........2-665 Headset Operation ................... 2-669 Hold ........................2-673 Hot Key-Pad ..................... 2-681 Hotel/Motel ....................... 2-685 Hotline ......................2-701 Howler Tone Service ..................2-707 Intercom ......................2-709 IP Multiline Station (SIP) .................. 2-717 IP Single Line Telephone (SIP) ................
  • Page 13: Table Of Contents

    UNIVERGE SV8100 Issue 7.0 ___________________________________________________________________________________ Microphone Cutoff .................... 2-935 Mobile Extension ....................2-939 Multiple Trunk Types ..................2-957 Music on Hold....................2-977 Name Storing....................2-987 Night Service ....................2-991 Off-Hook Signaling ..................2-1001 One-Touch Calling..................2-1007 Operator ......................2-1013 (OPX) Off-Premise Extension................. 2-1017 Paging, External .....................
  • Page 14: Table Of Contents

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Secondary Incoming Extension..............2-1141 Secretary Call (Buzzer) .................. 2-1147 Secretary Call Pickup ..................2-1151 Selectable Display Messaging ............... 2-1155 Selectable Ring Tones ................... 2-1161 Serial Call ....................... 2-1165 Single Line Telephones, Analog 500/2500 Sets ..........2-1169 SLT Adapter ....................
  • Page 15: Table Of Contents

    UNIVERGE SV8100 Issue 7.0 ___________________________________________________________________________________ Transfer ......................2-1415 Trunk Group Routing ..................2-1429 Trunk Groups....................2-1435 Trunk Queuing/Camp-On ................2-1441 UCB (Unified Communications for Business)..........2-1445 UM8000 Mail ....................2-1465 uMobility ......................2-1491 Unicast/Multicast Paging Mode ..............2-1507 Uniform Call Distribution (UCD)..............2-1515 Uniform Numbering Network ................
  • Page 16: Section 1 About This Chapter

    Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Warning Tone for Long Conversation ............2-1763 Wireless DECT (SIP)..................2-1767 Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ....................3-1 Section 3 Using Handsfree .....................
  • Page 17: List Of Figures

    LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example ............1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ......1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ..........2-226 Figure 2-2 Department Calling Priority Call Routing ..........2-388 Figure 2-3 Department Calling Circular Routing ...........
  • Page 18 Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-23 PC Programming Overview ............... 2-1055 Figure 2-24 PCPro Connection Dialog ..............2-1057 Figure 2-25 WebPro Login Screen ............... 2-1058 Figure 2-26 WebPro Home Page ................. 2-1059 Figure 2-27 Maintenance Debug Screen .............. 2-1059 Figure 2-28 WebPro End User Screen ..............
  • Page 19 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Feature Comparison List ................... 2-3 Table 2-2 Sample Alarm Report ..................2-30 Table 2-3 Alarm Report Definitions ................. 2-31 Table 2-4 Alarm Report Item Definitions ................. 2-31 Table 2-5 Sample System Information Printout ............... 2-32 Table 2-6 DT330 Compatibility Settings ................
  • Page 20 Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 CPN for Line Key+911 Calls ................. 2-575 Table 2-26 Electra Elite IPK Telephone Specifications ........... 2-602 Table 2-27 Service Tone Setup Defaults, Program 80-01-01 ......... 2-655 Table 2-28 Service Tone Setup, Program 80-01-02 ............2-659 Table 2-29 Migration Supported Blades ................
  • Page 21 UNIVERGE SV8100 Issue 7.0 ___________________________________________________________________________________ Table 2-52 Supported Service Codes ................2-941 Table 2-53 Caller ID Sent to Mobile Telephone .............. 2-945 Table 2-54 Keys for Entering Names ................2-990 Table 2-55 Selectable Display Messaging Defaults ............2-1155 Table 2-56 Selectable Display Message –...
  • Page 22 Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-79 Firmware Compatibility Matrix ..............2-1352 Table 2-80 Terminal and Line Key/LCD Compatibility ..........2-1353 Table 2-81 Terminal and Ten Key Kit Compatibility ............2-1354 Table 2-82 Adapter Compatibility .................. 2-1355 Table 2-83 DSP Usage ....................2-1356 Table 2-84 TAPI Commands ..................
  • Page 23 Table 2-109 Turn Email Notification On or Off ..............2-1650 Table 2-110 Language Setting Operation ............... 2-1662 Table 2-111 IP Recorder Basic Licenses ................ 2-1671 Table 2-112 SV8100 CPU License (NEC SonicView Recorder) ........2-1677 Table 2-113 Voice Prompting Messages ................. 2-1717 Table 2-114 Embedded VRS Prompts ................2-1744 Table 2-115 Default Incoming Ringing Tone ..............
  • Page 24 Issue 7.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Tables...
  • Page 25 Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.
  • Page 26 Issue 7.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.
  • Page 27 UNIVERGE SV8100 Issue 7.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...
  • Page 28 1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.
  • Page 29 HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 30 Issue 7.0 UNIVERGE SV8100 MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features using Service Codes (e.g., Service Code 744 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
  • Page 31 EATURE OMPARISON ECTION Table 2-1 Feature Comparison List provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. Table 2-1 Feature Comparison List IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified...
  • Page 32 Issue 7.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Call Forwarding/Do Not Disturb Override Call Forwarding/Do Not Disturb Override Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On...
  • Page 33 UNIVERGE SV8100 Issue 7.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Digital Trunk Clocking Digital Trunk Clocking Digital Voice Mail VM8000 InMail Direct Inward Dialing (DID) Direct Inward Dialing (DID) Direct Inward Line (DIL)
  • Page 34 Issue 7.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Handset Mute Handset Mute Handsfree and Monitor Handsfree and Monitor Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Headset Operation Headset Operation...
  • Page 35 UNIVERGE SV8100 Issue 7.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Licensing Licensing Line Preference Line Preference Long Conversation Cutoff Long Conversation Cutoff Not Supported Loop Keys Not Supported Maintenance Meet Me Conference...
  • Page 36 Issue 7.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Power Failure Transfer Power Failure Transfer Prime Line Selection Prime Line Selection Private Line Private Line Programmable Function Keys Programmable Function Keys...
  • Page 37 UNIVERGE SV8100 Issue 7.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Station Hunt Station Hunt Station Message Detail Recording Station Message Detail Recording Station Name Assignment-User Programmable Station Name Assignment – User Programmable...
  • Page 38 Audio Volume Controls Volume Controls Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...
  • Page 39 Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
  • Page 40 Issue 7.0 UNIVERGE SV8100 Verified Account Codes  With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.
  • Page 41: Default Settings, System Availability

    UNIVERGE SV8100 Issue 7.0 Conditions If a user enters a code that exceeds 16 digits, the system ignores the Account Code Entry.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the ...
  • Page 42 Issue 7.0 UNIVERGE SV8100 Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 43 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
  • Page 44 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-04 Account Code Setup – Hiding For each Class of Service (1~15), 0 = Account Codes Account Codes enter 1 to have the system hide Displayed Account Codes on an extension ...
  • Page 45 UNIVERGE SV8100 Issue 7.0 If your system has Verified Account Codes enabled, be sure to choose a code programmed in your Verified Account Code list. Access trunk for outside call. Press a line key or dial a code.to access a trunk. Refer to...
  • Page 46 Issue 7.0 UNIVERGE SV8100 Dial  Enter the Account Code (1~16 digits). You can enter any code of the proper length.  Dial  To enter a Forced Account Code at a single line telephone: Access trunk for outside call.
  • Page 47: Account Code Entry

    UNIVERGE SV8100 Issue 7.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
  • Page 48 Issue 7.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...
  • Page 49 UNIVERGE SV8100 Issue 7.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 50 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-02 Account Code Setup – Forced Enable Account Codes for all calls 0 = Account Codes for Account Code Toll Call Setup or just toll calls (for mode 2 or 3 in toll and local calls (All) ...
  • Page 51 UNIVERGE SV8100 Issue 7.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.
  • Page 52 Issue 7.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  Dial  Enter Account Code (1~16 digits).
  • Page 53: Alarm

    UNIVERGE SV8100 Issue 7.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
  • Page 54 Issue 7.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 55 UNIVERGE SV8100 Issue 7.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted.  To check the programmed alarm time at a multiline terminal: Press Help.
  • Page 56 Issue 7.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...
  • Page 57: Alarm Reports

    (system software Version 3000 or higher required). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.
  • Page 58 Issue 7.0 UNIVERGE SV8100 Table 2-2 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
  • Page 59: System Information

    UNIVERGE SV8100 Issue 7.0 Table 2-3 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
  • Page 60 Issue 7.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-5 Sample System Information Printout System Information 05/18/2006 11:02...
  • Page 61 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...
  • Page 62 Issue 7.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...
  • Page 63 UNIVERGE SV8100 Issue 7.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 64: Printing Reports

    Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-24-03 System Alarm Report Set the hour for the alarm report to Day 00~23  Notification Time Setup – Hour print. (0 = Disabled) (default = 00) 90-24-04...
  • Page 65 UNIVERGE SV8100 Issue 7.0 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00-US Network Setup – IP Assign the IP Address. 0.0.0.0~ Address 126.255.255.254 128.0.0.1~ 191.254.255.254  192.0.0.1~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00-US Network Setup –...
  • Page 66 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-11-02 System Alarm Report – Report When Alarm Reports are to be 0 = No Report Method emailed, set this option to 1. This 1 = Email Address ...
  • Page 67: Alphanumeric Display

    UNIVERGE SV8100 Issue 7.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
  • Page 68 Issue 7.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 69 UNIVERGE SV8100 Issue 7.0 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 41...
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  • Page 71: Analog Communications Interface (aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
  • Page 72 Issue 7.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
  • Page 73 Paging circuits on the CD-CP00-US. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications...
  • Page 74 Issue 7.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
  • Page 75 UNIVERGE SV8100 Issue 7.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 76 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-09-01 Conversation Recording Assign the ACI Call Recording Extension Number = Destination for Trunks – ACI destination per trunk. The Maximum eight digits Recording Destination destination can be an ACI port...
  • Page 77 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 33-02-01 ACI Department Calling Group – Assign ACI software ports to ACI ACI Ports: 1~96 Group Number Department Groups. This lets ACI ACI Groups: 1~16 callers connect to ACI software...
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  • Page 79: Ancillary Device Connection

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
  • Page 80 Issue 7.0 UNIVERGE SV8100 A single line telephone connected to an AP(R)-R Unit or AP(A)-R Unit does not support  Message Waiting Indication or Caller ID Indication. An AP(R)-R Unit (analog port adapter with ringer) can be installed on a multiline terminal ...
  • Page 81 UNIVERGE SV8100 Issue 7.0 Table 2-7 Firmware Compatibility Matrix BCH-L Unit Lot Number xxxDxx or lower xxxExx or higher Terminal xxx I xx or lower Supported Supported (Version 8.10 and 1, E0 or lower) Number xxxJxx or higher Not supported...
  • Page 82 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-03-01 Single Line Telephone Basic Tell the system the type of dialing 0 = DP  Data Setup – SLT Signaling Type the connected telephone uses. 1 = DTMF...
  • Page 83: Answer Hold

    UNIVERGE SV8100 Issue 7.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
  • Page 84 Issue 7.0 UNIVERGE SV8100 Required Component(s) Not Applicable Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 85 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension ability 0 = Off (Incoming Call Service) – to receive a second call from a 1 = On Second Call for DID/DISA/DIL/ DID, DISA, DIL, or tie line caller.
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  • Page 87: Answer Key

    UNIVERGE SV8100 Issue 7.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
  • Page 88 Issue 7.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 89 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Number of Transferring or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...
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  • Page 91: Attendant Call Queuing

    UNIVERGE SV8100 Issue 7.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
  • Page 92: Call Forwarding

    Issue 7.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 93 UNIVERGE SV8100 Issue 7.0 Operation None Attendant Call Queuing 2 - 65...
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  • Page 95: Automatic Call Distribution (acd)

    UNIVERGE SV8100 Issue 7.0 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
  • Page 96 Issue 7.0 UNIVERGE SV8100 ACD Overflow (With Announcements) ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers.
  • Page 97 UNIVERGE SV8100 Issue 7.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
  • Page 98 Issue 7.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
  • Page 99 UNIVERGE SV8100 Issue 7.0 Enhanced DSS Operation A programmed extension user can use their DSS Console to monitor the status of the ACD Agents in a group. The DSS Console is an essential tool for supervisors. The console key flash rates tell the supervisor at a glance which of the group agents is: Logged onto the group (i.e., in service).
  • Page 100 Issue 7.0 UNIVERGE SV8100 Automatic Rest Mode: When an ACD Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while ACD rings an extension that is not answered.
  • Page 101 UNIVERGE SV8100 Issue 7.0 Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There are two types of Work Time: Manual Work Time: An ACD Agent can enable Manual Work Time anytime they need to work at their desk undisturbed.
  • Page 102 Issue 7.0 UNIVERGE SV8100 BLF For ACD Agents (Continued) Busy or ringing Fast Flash In Do Not Disturb – All calls (option 3) or Intercom calls (option 2) Enhanced Supervisor Options: An ACD supervisor can individually assign extensions to ACD Groups, and set an agent’s status once assigned.
  • Page 103 UNIVERGE SV8100 Issue 7.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
  • Page 104 ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. The UNIVERGE SV8100 ACD MIS is supported on Windows XP, Windows Vista 32-bit, and Windows 7 32- and 64-bit. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information.
  • Page 105 ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...
  • Page 106 AIC code tables 65 ~ 512 are only available when a PZ-ME50-US is mounted on the  CD-CP00-US. MIS: The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running  the ACD Server application is not connected. The programming of the Agents and Queues in the UNIVERGE SV8100 system are not ...
  • Page 107 UNIVERGE SV8100 Issue 7.0 System Availability Terminals All Terminals Required Component(s) ACD Software License PZ-VM21 Unit VM8000 InMail Compact Flash VM888 InMail license (1002) (For Delay Announcements using VM8000 InMail) Required Software None Related Features Direct Inward Dialing (DID) VM8000 InMail...
  • Page 108  Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...
  • Page 109 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 11-13-13 Service Code Setup (for ACD) – When this service code is used, an ACD Agent Changing Own ACD ACD Agent can reassign  (default = 670) Group themselves to another ACD Group.
  • Page 110 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (COS) Day Night/Mode: 1~8 to an extension. There are 15 Class of Service of Classes of Service that can be Extensions (1~15) assigned.
  • Page 111 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 30-05-08 DSS Console Lamp Table – ACD Define the LED patterns for Lamp Pattern Data:  Agent Emergency (ACD DSS) functions on the DSS consoles. [default = 6 (IW)]...
  • Page 112 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-04-02 ACD Group Supervisor – Assign the supervisor operating 0 = Do Not receive any Operation Type type. ACD incoming calls (No) 1 = Receive ACD incoming calls in case ...
  • Page 113 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-07-01 ACD Weekly Schedule Setup Assign the four Work Schedules Day No./Time Pattern: (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this...
  • Page 114 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-08-02 ACD Overflow Options – ACD Assign the overflow mode (0~9), 0 = No Setting Overflow Destination destination and announcement 1~64 = ACD Group message types. Delay 65 = Overflow Table...
  • Page 115 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-10-02 ACI Delay Announcement – 2nd Define the ACI port number to be 0~96 Delay Announcement ACI Port used for the delay 0 = No Setting Number announcement.This program is (default = 0) ...
  • Page 116 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-11-07 VRS Delay Announcement – Set the time, after the last 2nd 0~64800 (seconds)  ACD Forced Disconnect Time Delay Message is played, before 0 = No Disconnect after the 2nd Delay Message the call is disconnected.
  • Page 117 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-14-02 ACD Options Setup – Automatic Define if agents manually enter 0 = After wrap up mode Wrap Up Mode wrap mode by pressing a key, or key is pressed...
  • Page 118 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-14-13-2 ACD Options Setup – Set various options for ACD 2nd Data: Destination Number Type Groups. When an option is set for 0 = None an ACD Group, the setting is in...
  • Page 119 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-16-01 ACD Threshold Overflow – Define the maximum number of 0~200  Number of Calls in Queue calls allowed in the ACD queue (0 = No Limitation) before overflow occurs.
  • Page 120 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-18-10 ACD Agent Identity Code Setup – For each AIC table, define the 0~64  ACD Group Number in Mode 8 ACD group AIC Agents are in 0 = No Setting during mode 8.
  • Page 121 UNIVERGE SV8100 Issue 7.0 Level Program Program Name Description/Comments Assigned Data Number 41-20-02 ACD Queue Display Settings – Program 41-15 can also provide a 0~64800 (seconds) Queue Status Display Time queue alarm to the agents. The (default = 5) options in Program 41-20 should ...
  • Page 122 Issue 7.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 47-09-03 Announcement Mailbox Options Use this option along with Next 0 = None – Hang Up After Call Routing Mailbox and Repeat 1 = Goodbye Count above to provide additional...
  • Page 123 UNIVERGE SV8100 Issue 7.0 AIC Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  - OR - Press Speaker and dial the AIC Log In service code (Program 11-13-08).
  • Page 124 Issue 7.0 UNIVERGE SV8100 Multiple Agent Log In To log in: Multiline Terminal After already being logged in: Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 0 to cancel the log out option.