Call Recording Software Licensing - NEC Univerge SV9100 Installation Manual

Call Recording Software Licensing

The call recording software requires a license before you can record any calls or open the calls
application. An 'Activation Code' is supplied when a call recording package is purchased, during the
licensing process this license becomes tied to the 'Machine ID' of the call recording server. In instances
where many different call recorder packages are used, it's possible to enter multiple activation codes.
You will need to do this for example if you have a SIP Call Recorder and an ISDN recorder as each unit
will come with its own Activation Code.
If the call recording server has access to the internet then licenses can be activated online. If the server
isn't connected to the internet then there is a process that allows for offline licensing. Once a license
has been activated against a Machine ID then it is effectively tied to the PC, if the PC fails for any reason
then it must be reset to make it available for use on a different Machine ID. The Machine ID is based
on Hardware in the PC that the call recording software is installed on. Changing the CPU / Motherboard
/ Network adapters in the PC can cause the Machine ID to change and invalidate the license. Adding
additional memory of hard disks doesn't cause the Machine ID to change.
It's vitally important to keep the Activation Code(s) safe in case it's ever needed in the future, losing an
activation code can result in a new license needing to be purchased!
It's also recommended that you keep copies of the Call Recorder serial numbers for future reference.
ISDN and Analogue recorders have the serial numbers printed on top of the unit. When you purchase
a SIP call recorder a DVD case is shipped that has the serial number printed on the front of it.
Initially during the install it's possible to enter 1 activation code and this will be activated over the
internet. If the Call Recording Server isn't connected to the internet or you don't want to install a license
at this point then this step can be skipped and the license manager application can be used to install
license. Further details are available in the Licensing the Call Recording Software section of this
manual.
In a Netlink environment, each individual installation of the Call Recording software has to be licensed.
With Netlink, it's likely that both primary and secondary nodes will have trunks available on them. An
individual recording unit will need to be purchased for each site that is recording, for example if you had
3 sites each with 30 trunks, you would buy 3 x 30 channel PRI recorders rather than 1 x 90 channel
recorder.
If SIP Trunk Calls are being recorded using the G729 codec then an additional license is required for
each concurrent G729 trunk call that will be recorded.
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