Acd Delay Announcement - NEC Univerge SV8100 VM8000 InMail System Manual

VM8000
Description
The In-Mail can now support Automatic Call Distribution Delay Announcements. Use
Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call Routing
Mailboxes (PRG 47-03) as ACD Delay "Announcement" Mailboxes.
System Availability
Related Features
Automatic Call Distribution
InMail System Guide
Conditions
The KSU must be licensed for ACD and In-Mail in order for this feature to
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work.
Call Routing Mailboxes used for Delay Announcements cannot be used for
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other voice mail features.
Call Routing boxes used for dialing options cannot be used for other voice
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mail features.
When Voice Mail Delay Announcements are being played, VM8000 InMail
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talk paths (ports) are used.
VM8000 InMail cannot be used for ACD Night Announcement.
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If a caller chooses to dial out of a queue during the delay announcement
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the caller is immediately removed from the queue.
Default Settings
None
Terminals:
Not applicable
Required Component(s):
SV8100 License for VM8000 InMail

ACD Delay Announcement

Issue 1.0
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