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NEC Univerge SV8100 Features And Specifications Manual

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Features and Specifications Manual

INT-2067 (UNIV)
Issue 12.0
(Version 9000)

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  Summary of Contents for NEC Univerge SV8100

  • Page 1: Features And Specifications Manual

    ® Features and Specifications Manual INT-2067 (UNIV) Issue 12.0 (Version 9000)
  • Page 3 NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.
  • Page 5 The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
  • Page 6 UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.
  • Page 7: Table Of Contents

    Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes ....................2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ........2-2 Section 4 Features......................2-10 Account Code – Forced/Verified/Unverified ............2-11 Account Code Entry.................... 2-19 Alarm ........................2-25 Alarm Reports..................... 2-29 Alphanumeric Display..................
  • Page 8 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Barge-In......................2-143 Battery Backup – System Memory ..............2-149 Battery Backup – System Power..............2-151 Call Appearance (CAP) Keys ................2-153 Call Arrival (CAR) Keys ..................2-159 Call Duration Timer ..................2-165 Call Forwarding – Centrex................2-167 Call Forwarding ....................
  • Page 9 UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Cordless DECT Terminals................2-355 Cordless Telephone Connection ..............2-375 Data Line Security .................... 2-393 Delayed Ringing ....................2-395 Department Calling................... 2-401 Department Step Calling .................. 2-413 Dial Pad Confirmation Tone ................2-417 Dial Tone Detection ..................2-419 Dialing Number Preview ...................
  • Page 10 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Forced Trunk Disconnect ................. 2-683 General Purpose Relay ..................2-687 Group Call Pickup .................... 2-693 Group Listen..................... 2-697 Handset Mute ....................2-701 Handsfree and Monitor..................2-709 Handsfree Answerback/Forced Intercom Ringing..........2-713 Headset Operation ................... 2-717 Hold ........................
  • Page 11 Mobile Extension .................... 2-1067 Callback to Cell Phone ..................2-1075 Multiple Trunk Types ..................2-1091 Music on Hold....................2-1111 Name Storing....................2-1121 NEC Meeting Center (NMC)................2-1125 Night Service ....................2-1133 Off-Hook Signaling ..................2-1143 One-Touch Calling..................2-1149 Operator ......................2-1155 (OPX) Off-Premise Extension.................
  • Page 12 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Paging, External (VRS) .................. 2-1177 Paging, Internal ....................2-1181 Park ........................ 2-1187 Personal Park at a Co-Worker’s Extension ............2-1189 PBX Compatibility................... 2-1197 PC Programming.................... 2-1203 Outbound IP Connection..................2-1212 Power Failure Transfer................... 2-1223 Prime Line Selection ..................2-1227 Private Line ....................
  • Page 13 UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ SLT Adapter ....................2-1351 SMB8000 Communications Analyst ............... 2-1369 SMB8000 E911 Security Notification ..............2-1379 SMB8000 Conference Bridge................. 2-1383 SMB8000 Conference Bridge – Outlook Integration ........2-1395 Softkeys......................2-1415 Speed Dial – System/Group/Station............... 2-1419 Speed Dial – Telephone Book................ 2-1439 Station Hunt....................
  • Page 14 Voice Security Recorder (VSR) ..............2-1913 ™ NEC SonicView IP Recorder (1.0) ..............2-1917 NEC SonicView Recorder (TDM and IP) (2.0) ............2-1923 NEC SonicView Recorder (2.7)................2-1929 Voice Mail Integration (Analog) ..............2-1941 Voice Mail Message Indication on Line Keys ..........2-1963 Voice Over...................... 2-1969...
  • Page 15: Section 1 About This Chapter

    UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Voice Response System (VRS)..............2-1973 Voice Response System (VRS) Embedded VRS........... 2-1997 Voice Response System (VRS) Upload Download Audio ......2-2011 Voice Response System (VRS) – Call Forwarding – Park and Page..... 2-2019 Volume Controls ..................... 2-2025 Warning Tone for Long Conversation.............
  • Page 16 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...
  • Page 17: List Of Figures

    LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example .............. 1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ....... 1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ............. 2-238 Figure 2-2 Department Calling Priority Call Routing ..........2-404 Figure 2-3 Department Calling Circular Routing ............
  • Page 18 New Toolbars Added – Outlook 2007 ............ 2-1402 Figure 2-45 New Toolbars Added – Outlook 2010 ............ 2-1403 Figure 2-46 NEC Bridge Settings Screen – Outlook 2007 ........2-1404 Figure 2-47 NEC Bridge Settings Screen – Outlook 2010 ........2-1404 Figure 2-48 Schedule NEC Meeting –...
  • Page 19 Issue 12.0 ___________________________________________________________________________________ Figure 2-50 Meeting Scheduled Example ..............2-1406 Figure 2-51 Schedule NEC Meeting – Using Advanced Options ......2-1407 Figure 2-52 Schedule a Recurring NEC Meeting ............2-1409 Figure 2-53 Editing a NEC Meeting ................2-1410 Figure 2-54 NEC Meeting Delete ................
  • Page 20 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-77 Port Forwarding with Session Boarder Controller ........2-1720 Figure 2-78 Multicast Mode Example ................ 2-1730 Figure 2-79 Unicast Mode Example ................2-1730 Figure 2-80 Auto Mode Example ................2-1731 Figure 2-81 Uniform Call Distribution (UCD) Priority Call Routing ......2-1739 Figure 2-82 Uniform Call Distribution (UCD) Circular Routing ........
  • Page 21 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Feature Comparison List ................2-2 Table 2-2 Sample Alarm Report ................... 2-30 Table 2-3 Alarm Report Definitions ................2-31 Table 2-4 Alarm Report Item Definitions ............... 2-31 Table 2-5 Sample System Information Printout ............2-32 Table 2-6 DT330 Compatibility Settings ...............
  • Page 22 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 CPN for VE 911 Calls ................. 2-592 Table 2-26 CPN for CCIS Standard Calls ..............2-593 Table 2-27 CPN for CCIS VE Standard Calls ............... 2-597 Table 2-28 CPN for CCIS 911 Calls ................2-605 Table 2-29 CPN for CCIS VE 911 Calls ...............
  • Page 23 UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Table 2-50 IPK II Supported Hardware ................. 2-882 Table 2-51 Supported Optional Equipment (via MGN-U10 ETU) ......... 2-883 Table 2-52 Supported Optional Equipment ..............2-884 Table 2-53 Restrictions for Calling Party Names ............2-893 Table 2-54 K-CCIS Main and Remote System VoIP Resources Used ......
  • Page 24 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-77 Selectable Display Message – Character Entry Chart ......2-1329 Table 2-78 Intercom or Trunk Ring Setting ..............2-1333 Table 2-79 Communications Analyst Support ............2-1370 Table 2-80 Migration Supported Blades ..............2-1387 Table 2-81 Keys for Entering Names .................
  • Page 25 UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Table 2-104 IPLA DSP Usage ..................2-1552 Table 2-105 IPLB DSP Usage ..................2-1553 Table 2-106 TAPI Commands ..................2-1598 Table 2-107 SV8100 Configuration ................2-1646 Table 2-108 Windows Mobile Devices ................2-1704 Table 2-109 Nokia Devices ...................
  • Page 26 Table 2-135 Language Setting Operation ..............2-1911 Table 2-136 IP Recorder Basic Licenses ..............2-1921 Table 2-137 SV8100 CPU License (NEC SonicView Recorder) ........2-1927 Table 2-138 Known Limitations ..................2-1929 Table 2-139 System Minimum Requirements .............. 2-1935 Table 2-140 Server Hardware Matrix ................
  • Page 27: Chapter 1 Introduction

    Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.
  • Page 28: Figure 1-1 Sv8100 Key Assignment Example

    Issue 12.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.
  • Page 29: Figure 1-2 Feature Access/One-Touch Key Assignment Example

    UNIVERGE SV8100 Issue 12.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...
  • Page 30 1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.
  • Page 31: Chapter 2 Features

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 32: Important Notes

    EATURE OMPARISON ECTION Table 2-1 Feature Comparison List provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. Table 2-1 Feature Comparison List IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified...
  • Page 33 UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection...
  • Page 34 Issue 12.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Caller ID Caller ID Caller ID – Flexible Ringing Not Supported Central Office Calls, Answering Central Office Calls, Answering Central Office Calls, Placing...
  • Page 35 UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Directed Call Pickup Directed Call Pickup Directory Dialing Directory Dialing Distinctive Ringing, Tones and Flash Patterns Distinctive Ringing, Tones and Flash Patterns...
  • Page 36 Issue 12.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Headset Operation Headset Operation Hold Hold Hot Key-Pad Hot Key-Pad Hotel/Motel Hotel/Motel Hotline Hotline...
  • Page 37 UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Licensing Licensing Line Preference Line Preference Long Conversation Cutoff Long Conversation Cutoff Loop Keys Not Supported Maintenance Not Supported Meet Me Conference...
  • Page 38 Issue 12.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name PBX Compatibility PBX Compatibility PC Programming PC Programming Power Failure Transfer Power Failure Transfer Prime Line Selection Prime Line Selection Private Line...
  • Page 39 UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Softkeys Softkeys Speed Dial – System/Group/Station Speed Dial – System/Group/Station Speed Dial – Telephone Book Not Supported Station Add-On Console SV8100/SV8300 Terminals...
  • Page 40: Features

    Audio Volume Controls Volume Controls Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...
  • Page 41: Account Code - Forced/Verified/Unverified

    Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
  • Page 42 Issue 12.0 UNIVERGE SV8100 Operator Notification To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom call to the attendant and a RESTRICT message in the operator display.
  • Page 43: System Availability

    UNIVERGE SV8100 Issue 12.0 To simplify Account Code Entry, store the Account Code (e.g., 1234 ) in a One-Touch    Key. Just press the key instead of dialing the codes. Account Codes appear on the SMDR report (even if they are hidden on the telephone ...
  • Page 44 Issue 12.0 UNIVERGE SV8100 Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 45 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On the Operator Alert 0 = Off 20-13-20 Class of Service Options when a forced account code is (Supplementary Service) – 1 = On ...
  • Page 46 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable (1) or Disable (0) the 0 = Not Used 40-10-01 Voice Announcement Service system ability to play the fixed Option – VRS Fixed Message 1 = Used ...
  • Page 47 UNIVERGE SV8100 Issue 12.0 Dial your Account Code [1~16 digits, using 0~9 and or (3~16 digits for Forced)].  If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden, each digit you dial shows ...
  • Page 48 Issue 12.0 UNIVERGE SV8100 To enter a Forced Account Code at a single line telephone: Access trunk for outside call.  Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  With Forced Account Codes, you hear, “Please enter an Account Code.”(depending on programming).
  • Page 49: Account Code Entry

    UNIVERGE SV8100 Issue 12.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
  • Page 50 Issue 12.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...
  • Page 51 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 52 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable Account Codes for all calls 0 = Account Codes for 35-05-02 Account Code Setup – Forced or just toll calls (for mode 2 or 3 in toll and local calls (All) Account Code Toll Call Setup ...
  • Page 53 UNIVERGE SV8100 Issue 12.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.
  • Page 54 Issue 12.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call.  Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information. Dial  Enter Account Code (1~16 digits).
  • Page 55: Alarm

    UNIVERGE SV8100 Issue 12.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
  • Page 56 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 57 UNIVERGE SV8100 Issue 12.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset.  The single line set user hears Music on Hold when the handset is lifted. To check the programmed alarm time at a multiline terminal: Press Help.
  • Page 58 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...
  • Page 59: Alarm Reports

    V7000 Enhancement License (0036) and Maintenance License (0043). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.
  • Page 60: Table 2-2 Sample Alarm Report

    Issue 12.0 UNIVERGE SV8100 Table 2-2 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
  • Page 61: Table 2-3 Alarm Report Definitions

    UNIVERGE SV8100 Issue 12.0 Table 2-3 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
  • Page 62: Table 2-5 Sample System Information Printout

    Issue 12.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-5 Sample System Information Printout System Information 05/18/2006 11:02...
  • Page 63 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...
  • Page 64 Issue 12.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...
  • Page 65 UNIVERGE SV8100 Issue 12.0 System Availability Terminals All Multiline Terminals Required Component(s) When using the Version 7.00 feature to email DIMLast and DIMDump files, the following components are required: USB memory stick PZ-ME50-US V7000 Enhancement License (0036) Maintenance License (0043)
  • Page 66 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 67 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the day for the alarm report to Day 00~31 90-24-02 System Alarm Report  print. Notification Time Setup – Day (0 = Disabled) (default = 00) Set the hour for the alarm report to...
  • Page 68 Issue 12.0 UNIVERGE SV8100 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number Assign the IP Address. 0.0.0.0~ 10-12-01 CD-CP00-US Network Setup – IP 126.255.255.254 Address 128.0.0.1~ 191.254.255.254  192.0.0.1~ 223.255.255.254 (default = 192.168.0.10) The setting of Subnet Mask is 128.0.0.0...
  • Page 69 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number When enabled the system will 0 = Disabled 90-10-02 System Alarm Setup – Report provide notification of events for 1 = Enabled each of the enabled reports. This ...
  • Page 70 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number When enabled the system will 0 = Disabled 90-11-15 System Alarm Report – DIMLOG send an email notification when a 1 = Enabled Notification system fault occurs and DIMLast/ (default = 0) ...
  • Page 71 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the email address for replies to Up to 48 characters 47-18-09 VM8000 InMail Setup – Reply to outgoing emails. This email Address (default = No Setting) ...
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  • Page 73: Alphanumeric Display

    UNIVERGE SV8100 Issue 12.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
  • Page 74 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 75 UNIVERGE SV8100 Issue 12.0 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 45...
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  • Page 77: Analog Communications Interface (Aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
  • Page 78 Issue 12.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
  • Page 79 Paging circuits on the CD-CP00-US. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications...
  • Page 80 Issue 12.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
  • Page 81 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 82 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign the ACI Call Recording Extension Number = 14-09-01 Conversation Recording destination per trunk. The Maximum eight digits Destination for Trunks – ACI destination can be an ACI port...
  • Page 83 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign ACI software ports to ACI ACI Ports: 1~96 33-02-01 ACI Department Calling Group – Department Groups. This lets ACI Group Number ACI Groups: 1~16 callers connect to ACI software...
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  • Page 85: Ancillary Device Connection

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
  • Page 86: Table 2-6 Dt330 Compatibility Settings

    Issue 12.0 UNIVERGE SV8100 When a single line phone is connected to an AP(R)-R or APR-L, the 2nd channel of ESI  must be used (Programs 10-03-06 and 10-03-07) to switch back and forth between a call and call waiting.
  • Page 87 UNIVERGE SV8100 Issue 12.0 System Availability Terminals All Multiline Terminals except DTR-2DT-1 TEL, DTP-2DT-1 TEL, and DTP-16HC-1 TEL. Required Component(s) AP(R)-R  AP(A)-R  PSA-L  ADA-L  APR-L  Related Features Electra Elite IPK Terminals SV8100/SV8300 Terminals Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 88 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Customize the transmit and 1~63 (-15.5 +15.5dB) 10-03-04 ETU Setup (LCA PKG Setup) – receive levels of the CODEC Gain Receive Gain Level (R-Level) [default = 32 (0dB)] ...
  • Page 89: Answer Hold

    UNIVERGE SV8100 Issue 12.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
  • Page 90 Issue 12.0 UNIVERGE SV8100 Required Component(s) None Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 91 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On the extension ability 0 = Off 20-09-01 Class of Service Options to receive a second call from a (Incoming Call Service) – 1 = On Second Call for DID/DISA/DIL/ DID, DISA, DIL, or tie line caller.
  • Page 92 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 62 Answer Hold...
  • Page 93: Answer Key

    UNIVERGE SV8100 Issue 12.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
  • Page 94 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 95 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign the destination extension Number of Transferring 22-07-01 DIL Assignment or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...
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  • Page 97: Attendant Call Queuing

    UNIVERGE SV8100 Issue 12.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
  • Page 98 Issue 12.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 99 UNIVERGE SV8100 Issue 12.0 Operation None Attendant Call Queuing 2 - 69...
  • Page 100 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 70 Attendant Call Queuing...
  • Page 101: Automatic Call Distribution (Acd)

    UNIVERGE SV8100 Issue 12.0 Automatic Call Distribution (ACD) Enhancements With Version 5000 or higher software, ACD calls can be routed based on agent skill levels. With Version 7000 or higher software, the number of ACD MIS Monitoring programs that can run simultaneously increases from five to a maximum of 16.
  • Page 102 Issue 12.0 UNIVERGE SV8100 How often the time in queue portion of the display reoccurs.  If the supervisor should hear a Queue Alarm when the time in queue portion reoccurs.  This alarm is a single beep tone that reminds the supervisor to check the condition of the queue.
  • Page 103 UNIVERGE SV8100 Issue 12.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
  • Page 104 Issue 12.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
  • Page 105 UNIVERGE SV8100 Issue 12.0 Busy on a call.  Placing an Emergency Call to the supervisor.  Not available or installed.  The ACD Supervisor can use their console also for placing and transferring calls – just like any other extension user.
  • Page 106 Issue 12.0 UNIVERGE SV8100 With a Rest Mode key programmed on an ACD agent’s telephone, when the agent is in rest mode, the key is lit. If the Rest Mode key is pressed while an agent is on a call, the key flashes to indicate a pre-Rest Mode status.
  • Page 107 UNIVERGE SV8100 Issue 12.0 Automatic Work Time: The system implements Automatic Work Time for the agent as soon as they hang up their current call. This is helpful in applications (such as Tech Service groups) where follow-up paperwork is a requirement for every call.
  • Page 108 Issue 12.0 UNIVERGE SV8100 Queue Status Display with Scrolling: When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the ACD Group Supervisor and/or agent’s display (based on the Class of Service). The display helps the supervisor keep track of the traffic load in their group.
  • Page 109 UNIVERGE SV8100 Issue 12.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
  • Page 110 ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. The UNIVERGE SV8100 ACD MIS is supported on Windows XP, Windows Vista 32-bit, and Windows 7 32- and 64-bit. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information.
  • Page 111 ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...
  • Page 112 SV8100 product line. Initially, the InServer will come pre-installed with Windows Embedded Standard OS and support the setup and deployment of the NEC Desktop Suite and InACD MIS (Version 5000 or higher software is required).
  • Page 113 A new report (Abandoned Call Detail by Queue) has been built and will display the Caller ID  for each abandoned call. (ACD MIS 1.5.0.0 or higher is required). Default Setting Refer to the UNIVERGE SV8100 ACD Manual for more details. System Availability Terminals All Terminals...
  • Page 114  Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...
  • Page 115 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number When using service code 669 to 11-13-12 Service Code Setup (for ACD) – change an agent ACD group, the Change Agent ACD Group by (default = 669) supervisor must enter a 2-digit Supervisor ...
  • Page 116 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign the delayed ringing options Day Night/Mode: 1~8 15-11-01 Virtual Extension Delayed Ring for an extension Virtual Extension Assignment Ringing: or Virtual Extension Group Answer 0 = Immediate Ring ...
  • Page 117 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the LED patterns for out of Lamp Pattern Data 30-05-05 DSS Console Lamp Table – Out  schedule (ACD/DSS) functions on of Schedule (ACD DSS) the DSS consoles.
  • Page 118 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Determine whether an incoming 0, 1~7 41-03-03 Incoming Ring Group call to a trunk ring group should Assignment for ACD Group – 0 = No Priority follow a priority assignment.
  • Page 119 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign the four Work Schedules Day No./Time Pattern: 41-07-01 ACD Weekly Schedule Setup (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this...
  • Page 120 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign the overflow mode (0~9), 0 = No Setting 41-08-02 ACD Overflow Options – ACD destination and announcement Overflow Destination 1~64 = ACD Group message types. Delay 65 = Overflow Table...
  • Page 121 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the ACI port number to be 0~96 41-10-02 ACI Delay Announcement – 2nd used for the delay Delay Announcement ACI Port 0 = No Setting announcement.This program is...
  • Page 122 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set the time, after the last 2nd 0~64800 (seconds) 41-11-07 VRS Delay Announcement –  Delay Message is played, before ACD Forced Disconnect Time 0 = No Disconnect the call is disconnected.
  • Page 123 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define if agents manually enter 0 = After wrap up mode 41-14-02 ACD Options Setup – Automatic wrap mode by pressing a key, or key is pressed Wrap Up Mode...
  • Page 124 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set various options for ACD 2nd Data: 41-14-13-2 ACD Options Setup – Groups. When an option is set for Destination Number Type 0 = None an ACD Group, the setting is in...
  • Page 125 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the maximum number of 0~200 41-16-01 ACD Threshold Overflow –  calls allowed in the ACD queue Number of Calls in Queue (0 = No Limitation) before overflow occurs.
  • Page 126 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number For each AIC table, define the 0~64 41-18-10 ACD Agent Identity Code Setup –  ACD group AIC Agents are in ACD Group Number in Mode 8 0 = No Setting during mode 8.
  • Page 127 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Program 41-15 can also provide a 0~64800 (seconds) 41-20-02 ACD Queue Display Settings – queue alarm to the agents. The Queue Status Display Time (default = 5) options in Program 41-20 should ...
  • Page 128 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set whether the Agent ID or 0 = Agent Extension 41-24-02 Caller ID Marking Setup – ACD extension number of the ACD Number Agent Info for Caller ID ...
  • Page 129 UNIVERGE SV8100 Issue 12.0 Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press Feature. Press the HEADSET key (Program 15-07-01 or SC 751: 05).  The Headset key blinks when Automatic Headset is activated.
  • Page 130 Issue 12.0 UNIVERGE SV8100 To Log Out (for single or multiple agent log ins): Multiline Terminal  All AIC log ins become logged out. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 1 to accept.
  • Page 131 UNIVERGE SV8100 Issue 12.0 Single Line Telephone  Follow Steps 1~3 to log in with additional AICs (up to three) anytime. Lift the handset and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).
  • Page 132 Issue 12.0 UNIVERGE SV8100 Rest Mode: To Set The Manual Rest Mode: Multiline Terminal With the multiline terminal idle, press the ACD Rest Mode key (Program 15-07-01 or SC 752: 13).   The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key flashes until the agent hangs up.
  • Page 133: Automatic Release

    UNIVERGE SV8100 Issue 12.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
  • Page 134 Issue 12.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 135 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the minimum detection level. 0~15 80-04-02 Call Progress Tone Detector Setup – Min. Detection Level detect level 0: –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to –45dBm(15) detect level 2: –40dBm(0) to...
  • Page 136 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set the Pulse Count. 1~255 80-04-05 Call Progress Tone Detector Setup – Pulse Count default: Type 1 (DT) – 1  Type 2 (BT) – 1 Type 3 (RBT) – 1 Type 4, Type 5 –...
  • Page 137 UNIVERGE SV8100 Issue 12.0 Operation None Automatic Release 2 - 107...
  • Page 138 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 108 Automatic Release...
  • Page 139: Automatic Route Selection

    The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.
  • Page 140 Issue 12.0 UNIVERGE SV8100 Time of Day Selection  For routing, ARS provides 10 different day selections (called Time Schedule Patterns). Each Time Schedule Pattern can provide up to 20 time intervals which are assigned to one of the eight day/ night modes.
  • Page 141 UNIVERGE SV8100 Issue 12.0 The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@...
  • Page 142 Refer to the Dial Tone Detection feature for the specifics on how the system handles Dial  Tone Detection. ARS does not permit 0 and 011+ calls to be routed out separate trunk groups. The  UNIVERGE SV8100 supports only direct trunk selection for dial 0 (Operator) type calls. 2 - 112 Automatic Route Selection...
  • Page 143: Recognize Extension Location When Logging In With Netlink

    UNIVERGE SV8100 Issue 12.0 If an entry of 911 is programmed in ARS, but ARS is turned off, 911 calls still attempt to  route using ARS. When using ARS Class of Service Matching, CCIS calls will always follow Class of Service ...
  • Page 144 Issue 12.0 UNIVERGE SV8100 Conditions The Recognize Extension Location when Logging in with NetLink requires Version 7000 or  higher software. This feature requires Netlink to be enabled.  This feature is only supported on DT700 and softphones.  Default Setting...
  • Page 145 UNIVERGE SV8100 Issue 12.0 Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 146 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Define the daily pattern of the 0000~2359 12-02-01 Automatic Night Service Automatic Mode Switching. Each Patterns –Start Time Refer to the SV8100 Mode Group has 10 patterns. Programming Manual These patterns are used in for defaults.
  • Page 147 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define which time pattern should Night Mode Service 12-03-01 Weekly Night Service Switching be used on each day of the week. Group Numbers: 01~32 Time Schedule Pattern Number: 1~10...
  • Page 148 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Make up an original text message, Night Mode Service 12-07-01 Text Data for Night Mode which, depending on Group Number: programming, can be displayed on 01~32 an LCD of a multiline telephone in Day/Night Mode: 1~8 each Mode.
  • Page 149 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set up the Trunk Access Maps. 0 = No access 14-07-01 Trunk Access Map Setup This sets the access options for 1 = Outgoing access trunks. only 2 = Incoming access...
  • Page 150 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-08-17 Class of Service Options ability to override the trunk access (Outgoing Call Service) – ARS 1 = On ...
  • Page 151 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the system options for 0 = F-Route 26-01-07 Automatic Route Selection  Automatic Route Selection (ARS). Service – F-Route Access COS 1 = ARS Reference (default = 0)
  • Page 152 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number For each Dial Analysis Table If Service Type 1 (in 26-02-03 Dial Analysis Table for ARS – (1~800), if Service Type 1 was 26-02): Additional Data/Service Number selected in Program 26-02-02,...
  • Page 153 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign the Dial Treatments (1~15) 24 characters 26-03-01 ARS Dial Treatments – Treatment for automatic ARS dialing maximum Code translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.
  • Page 154 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enter the Transit Network 0000~9999 26-11-01 Transit Network ID Table – Selection information element to Transmit Network ID (Carrier ID) (Fixed four digits) be added to an ARS call using an ...
  • Page 155 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Determine if the Dial Tone 0 = Off 44-02-04 Dial Analysis Table for ARS/ Simulation is On (1) or Off (0) for F-Route Access – Dial Tone 1 = On...
  • Page 156 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign each ARS/F-Route ARS/F-Route Time 44-04-01 ARS/F-Route Selection for Time Selection number (1~500) to an Mode: 1~8 Schedule ARS/F-Route table number for ARS/F-Route Table  each ARS/F-Route time mode.
  • Page 157 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number For each ARS/F-Route table 0~16367 44-05-10 ARS/F-Route – CCIS over IP  (1~500). Set the CCIS over IP Destination Point Code (default = 0) Destination Point Code (0~16367).
  • Page 158 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Define a weekly schedule for 1 = Sunday 44-09-01 Weekly Schedule for ARS/ using ARS/F-Route day numbers (Pattern 1~10) F-Route 1~7 (1 = Sun, 7 = Sat), pattern (default Pattern = 1) numbers (1~10).
  • Page 159 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the minimum detection 0~15 80-03-03 DTMF Tone Receiver Setup – detect level 0: level for DTMF Tone Receiver. Min. Detect Level –10dBm(0) to –25dBm(15) detect level 1: –15dBm(0) to –...
  • Page 160 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Define the maximum detection 0~15 80-03-04 DTMF Tone Receiver Setup – level for DTMF Tone Receiver. Max. Detect Level detect level 0: 0dBm(0) to –15dBm(15) detect level 1: –5dBm(0) to –...
  • Page 161 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the forward twist level for 80-03-05 DTMF Tone Receiver Setup – DTMF Tone Receiver. Forward Twist Level (1dB~10dB) default: Type 1 = 5 (6dBm)  Type 2 = 5 (6dBm)
  • Page 162 Issue 12.0 UNIVERGE SV8100 Recognize Extension Location when Logging In with Netlink: Level Program Program Name Description/Comments Assigned Data Number Enable/Disable ARS. 0 = Disable (Off) 26-01-01 Automatic Route Selection  Service – ARS Service 1 = Enable (On) (default = 0)
  • Page 163 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Enter the digits (16 digits Dial Digits 26-02-01 Dial Analysis Table for ARS/LCR maximum: 1~9, 0  , @; 800 – Dial (16 digits maximum)  separate entries) for the Dial 1~9, 0, ...
  • Page 164 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number For each Dial Analysis Table If Service Type 1 (in 26-02-03 Dial Analysis Table for ARS – (1~800), if Service Type 1 was 26-02): Additional Data/Service Number selected in Program 26-02-02,...
  • Page 165 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign the Dial Treatments (1~15) 24 characters 26-03-01 ARS Dial Treatments – Treatment for automatic ARS dialing maximum Code translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.
  • Page 166 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Use to set an extension’s ARS Day/Night Mode: 1~8 26-13-01 ARS Class of Service for NetLink Class of Service when used for (DT700) Class = 0~16 NetLink. Automatic Route ...
  • Page 167 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the maximum number of digits 0~24 44-05-09 ARS/F-Route Table – Maximum  to send when using the F-Route. Digit (default = 0) For each ARS/F-Route table 0~16367 44-05-10 ARS/F-Route –...
  • Page 168 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 138 Automatic Route Selection...
  • Page 169: Background Music

    Background Music (BGM) is allowed System Availability Terminals All Multiline Terminals Required Component(s) Locally provided Background Music source (i.e., CD player, Radio, NEC Audio  Emcee). PGD(2)-U10 ADP if different external MOH and BGM sources are required.  Background Music...
  • Page 170 Issue 12.0 UNIVERGE SV8100 Related Features Music on Hold Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 171 UNIVERGE SV8100 Issue 12.0 Operation To turn Background Music on or off: Press idle Speaker. Dial 725. Press Speaker to hang up. Background Music 2 - 141...
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  • Page 173: Barge-In

    UNIVERGE SV8100 Issue 12.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
  • Page 174 Issue 12.0 UNIVERGE SV8100 When Silent Monitor Mode is used, MIC or Feature + 1 can be used to activate speech path  to the internal and external parties. With Version 5000, the Barge-In key has been enhanced to allow for additional data to be ...
  • Page 175 UNIVERGE SV8100 Issue 12.0 Park Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 176 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable the extension Barge-In 0 = Speech 20-13-10 Class of Service Options Mode to be Speech mode or (Supplementary Service) – 1 = Monitor  Monitor mode. Barge-In Monitor...
  • Page 177 UNIVERGE SV8100 Issue 12.0 To Barge-In without first calling the busy extension: Pick up the handset or press Speaker. Dial 710. - OR - Press Barge-In key (Program 15-07-01 or SC 751: 34). Dial busy extension.  The extension user hears a warning tone.
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  • Page 179: Battery Backup - System Memory

    UNIVERGE SV8100 Issue 12.0 Battery Backup – System Memory Description The battery on the CD-CP00-US retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00-US encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
  • Page 180 Issue 12.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) None Related Features Battery Backup – System Power Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 181: Battery Backup - System Power

    The CD-CP00-US is equipped with batteries for system battery backup.  An External Battery Pack can be connected to the system to provide extended time during  a commercial power outage. Refer to the UNIVERGE SV8100 System Hardware Manual for further details. Default Settings None...
  • Page 182 Issue 12.0 UNIVERGE SV8100 Programming None Operation None 2 - 152 Battery Backup – System Power...
  • Page 183: Call Appearance (Cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
  • Page 184 Issue 12.0 UNIVERGE SV8100 All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System  Programming. A conference call involving two outside lines cannot reside on one Call Appearance key.  For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher ...
  • Page 185 UNIVERGE SV8100 Issue 12.0 Related Features Automatic Route Selection Call Arrival (CAR) Keys Central Office Calls, Answering Central Office Calls, Placing Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Call Appearance (CAP) Keys 2 - 155...
  • Page 186 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 187 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number A call on Hold recalls the 0~64800 (seconds) 24-01-01 System Options for Hold – Hold extension that placed it on Hold Recall Time (default = 90)  after this time. This time works with the Hold Recall Callback Time.
  • Page 188 Issue 12.0 UNIVERGE SV8100 Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Go off-hook using the handset and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone.
  • Page 189: Call Arrival (Car) Keys

    UNIVERGE SV8100 Issue 12.0 Call Arrival (CAR) Keys Enhancements With Version 3000 or higher system software, the appropriate line key page automatically displays for incoming calls on the DTL-8LD-1 (DESI-Less) and ITL-320C-1 terminals. Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
  • Page 190 Issue 12.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 191 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign virtual extension numbers. Up to eight digits 11-04-01 Virtual Extension Numbering  100 3601 256 3857 Define the extension/virtual Up to 12 characters 15-01-01 Basic Extension Data Setup –...
  • Page 192 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number When an extension or a virtual 0 = Tone Pattern 1 15-08-01 Incoming Virtual Extension Ring extension is assigned to the 1 = Tone Pattern 2 Tone Setup...
  • Page 193 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define if calls to or from a Virtual 0 = Secondary 15-18-02 Virtual Extension Key Enhanced Extension Key display the Virtual Extension Name Options – Display Mode When ...
  • Page 194 Issue 12.0 UNIVERGE SV8100 Operation To answer a call ringing a Call Arrival (CAR) Key: Press the flashing Call Arrival (CAR) Key. To place a call to a Call Arrival (CAR) Key: Lift the handset, or press Speaker. Dial the CAR key extension, or press the Call Arrival (CAR) Key.
  • Page 195: Call Duration Timer

    UNIVERGE SV8100 Issue 12.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
  • Page 196 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 197: Call Forwarding - Centrex

    UNIVERGE SV8100 Issue 12.0 Call Forwarding – Centrex Description The Call Forwarding – Centrex feature allows a station to forward an incoming PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to free the line for additional use.
  • Page 198 Issue 12.0 UNIVERGE SV8100 Default Setting Disabled System Availability Terminals All Terminals Required Component(s) PBX/Centrex CO line Related Features Call Forwarding Call Arrival (CAR) Keys Code Restriction Direct Inward Dialing (DID) Do Not Disturb Door Box PBX Compatibility Virtual Extensions...
  • Page 199 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 200 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Indicate if the trunk is installed 0 = Stand Alone 14-04-01 Behind PBX Setup behind a PBX (1) or not (0). There (Trunk) is one item for each Night Service 1 = Behind PBX (PBX) ...
  • Page 201 UNIVERGE SV8100 Issue 12.0 Operation To activate Call Forwarding – Centrex: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Split Service Code (default not assigned). Dial 3 (CTX/PBX).
  • Page 202 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 172 Call Forwarding – Centrex...
  • Page 203: Call Forwarding

    UNIVERGE SV8100 Issue 12.0 Call Forwarding Enhancements With Version 3000 or higher system software, the Desktop terminal and the Mobile Extension can both ring. If neither extension answers, the call is forwarded to Voice Mail. Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number.
  • Page 204 Issue 12.0 UNIVERGE SV8100 Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations. The extension user can enable Call Forwarding from their telephone. An extension user can also set the forwarding for another extension by using Call Forward for any Extension to Destination.
  • Page 205 UNIVERGE SV8100 Issue 12.0 When a call is transferred because of Call Forwarding No Answer, Call Forwarding Busy, or  DND, the Reason for Transfer option can display to the transferred extension why the call is ringing their telephone. An extension user can forward their calls to a Department number.
  • Page 206 Issue 12.0 UNIVERGE SV8100 When the following are done in sequence,  Call Forwarding Busy is set to extension  Call Forwarding Immediate is set on extension  Call Forwarding Immediate is cancelled on extension  then, Call Forwarding Busy/No Answer is set back on the extension.
  • Page 207 UNIVERGE SV8100 Issue 12.0 Department Calling Direct Station Selection (DSS) Console Do Not Disturb Programmable Function Keys Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 208 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set the service code for setting call MLT, SLT 11-11-03 Service Code Setup (for Setup/  forwarding for no answer. Entry Operation) – Call Forward (default = 743) –...
  • Page 209 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set or Cancel the call forward MLT, SLT 11-11-55 Service Code Setup (for Setup/ busy or no answer destination with Entry Operation) – Call Forward  (default = 793) no split.
  • Page 210 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-11-01 Class of Service Options (Hold/ ability to set Call Forward Transfer Service) – Call Forward 1 = On ...
  • Page 211 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign Call Forwarding Type and 0 = Call Forwarding Off 24-09-01 Call Forward Split Settings – Call the destination numbers for each Forwarding Type: 1 = Call Forwarding extension/virtual extension.
  • Page 212 Issue 12.0 UNIVERGE SV8100 Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys. (Program 15-07-01, 10 or SC 751, Key Code 10) Dial 1 (Set).
  • Page 213 UNIVERGE SV8100 Issue 12.0 To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Busy/No Answer Service Code (default: 744). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
  • Page 214 Issue 12.0 UNIVERGE SV8100 To set Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 746). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
  • Page 215 UNIVERGE SV8100 Issue 12.0 To cancel Call Forward Immediate for any Extension: Pick up the handset or press Speaker. Dial the Call Forward Immediate for any Extension to Destination Service Code (default: 790). Dial 0 (Cancel). Dial the station number which is forwarded.
  • Page 216 Issue 12.0 UNIVERGE SV8100 To cancel Call Forward – Immediate at a forwarding station: Press the idle Virtual Extension key. Dial the Call Forward – Immediate Service Code (default: 741). Dial 0 (Cancel). Press Speaker or hang up. To set Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key.
  • Page 217: Call Forwarding With Follow Me

    UNIVERGE SV8100 Issue 12.0 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
  • Page 218 Issue 12.0 UNIVERGE SV8100 Related Features Do Not Disturb Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 219 UNIVERGE SV8100 Issue 12.0 Operation To activate Call Forward Follow Me from a multiline terminal: At a multiline terminal, other than your own, press Speaker and dial Service Code (746, Program 11-11-07). - OR - Press the Call Forward Follow Me key (Program 15-07-01 or SC 751: Code 15).
  • Page 220 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 190 Call Forwarding with Follow Me...
  • Page 221: Call Forwarding, Off-Premise

    UNIVERGE SV8100 Issue 12.0 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
  • Page 222 Issue 12.0 UNIVERGE SV8100 DID calls to an extension with Off-Premise Call Forwarding set do not recall if there is no  answer. Door Boxes must be programmed for the calls to be transferred Off-Premise.  The outside number Call Forwarding dials can be only a number normally allowed by the ...
  • Page 223 UNIVERGE SV8100 Issue 12.0 Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 224 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign the Call Forward Busy No MLT, SLT 11-11-04 Service Code Setup (for Setup/  Answer Service Code. Entry Operation) – Call Forward (default = 744) – Busy/No Answer...
  • Page 225 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign functions to multiline Line Key 1~48 15-07-01 Programmable Function Keys terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
  • Page 226 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Used to set the Trunk Route Table Day Night/Mode: 1~8 21-03-01 Trunk Group Routing for Trunks for Automatic External Call 0~100  Forward. (0 = No setting) (default = 1)
  • Page 227 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Determine the time a DISA caller 0~64800 (seconds) 25-07-07 System Timers for VRS/DISA – or any Trunk-to-Trunk (such as Long Conversation Warning (default = 3600)  Tandem Trunking) conversation...
  • Page 228 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable (1)/Disable (0) each trunk 0 = Normal Transfer 14-01-26 Basic Trunk Data Setup – ability to use Step Transfer. (Normal) Automatic Trunk-to-Trunk  Transfer Mode 1 = Step Transfer...
  • Page 229 UNIVERGE SV8100 Issue 12.0 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding by Department Groups:  Refer to Departmental Calling for additional Department Group programming. Level Program Program Name Description/Comments Assigned Data Number Assign pilot numbers to the Up to eight digits...
  • Page 230 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set the priority order number 1~4. 0 = Not Specify 14-06-01 Trunk Group Routing – Priority 1~100 : (Trunk Group Order Number Number) 1001~1100 : (1000 + Route Table Number)
  • Page 231 UNIVERGE SV8100 Issue 12.0 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding Using DID Translation Table:  Refer to Direct Inward Dialing (DID) for additional DID programming. Level Program Program Name Description/Comments Assigned Data Number For each DID Translation Table 0 = No Setting...
  • Page 232 Issue 12.0 UNIVERGE SV8100 To cancel Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel). To activate Call Forwarding Off-Premise Split: At a multiline terminal, press Speaker.
  • Page 233 UNIVERGE SV8100 Issue 12.0 To activate Call Forwarding Off-Premise for a Door Box:  This option only works for ISDN PRI or BRI Trunks. At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 751, code 54).
  • Page 234 Issue 12.0 UNIVERGE SV8100 Cancel the Line Forwarding: Lift the handset. Dial 735. Dial trunk port number (7 001~200) to be defined. Select the mode (1~8) to be defined. Press the Exit key. Press Speaker to hang up. Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding: ...
  • Page 235 UNIVERGE SV8100 Issue 12.0 Press Hold to accept the entry. Repeat from Step 3 to define another time mode entry or press Speaker to hang up. Cancel the Line Forwarding: Lift the handset. Dial 604. Dial the Department Group number (01~64) to be defined.
  • Page 236 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 206 Call Forwarding, Off-Premise...
  • Page 237: Call Forwarding/Do Not Disturb Override

    UNIVERGE SV8100 Issue 12.0 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.
  • Page 238 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 239 UNIVERGE SV8100 Issue 12.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (Program 15-07 or SC 751: 37). Call Forwarding/Do Not Disturb Override 2 - 209...
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  • Page 241: Call Monitoring

    UNIVERGE SV8100 Issue 12.0 Call Monitoring Enhancements ACD Call Monitoring Enhancement: With Version 9000 or higher system software and the V9000 Enhancement license, users have the capability to enable ACD Call monitoring (  15 Feature key) for any call. In previous software versions, ACD Call Monitor only worked when the system was configured for ACD and only ACD agent calls could be monitored.
  • Page 242 Issue 12.0 UNIVERGE SV8100 While using the ACD Call Monitor ( 15 Feature key) Enhancement, if the monitored   extension places the call on hold or transfers the call monitoring is stopped. The ACD Call Monitoring ( 15 Feature key) Enhancement is supported on trunk calls and is ...
  • Page 243 UNIVERGE SV8100 Issue 12.0 System Availability Terminals All Terminals Required Component(s) ACD Call Monitor ( 15 Feature key) Enhancement requires:  Version 9000 or higher system software  V9000 Enhancement license  Related Features Barge-In Conference Hold Intercom Park Programmable Function Keys...
  • Page 244 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 245 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Enable the extension Barge-In for 0 = Speech 20-13-10 Class of Service Options Speech mode or Monitor mode (Supplementary Service) – 1 = Monitor  (i.e., Barge-In initiator).
  • Page 246 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Program the time an extension 0~64800 (seconds) 21-01-03 System Options for Outgoing must wait before using the Calls – Trunk Interdigit Time (default = 5) Barge-In feature can be used on a (External) ...
  • Page 247 UNIVERGE SV8100 Issue 12.0 Press MIC or Feature + 1 to toggle Coaching Ability on and off to the monitored station. - OR - Dial the extension number of the busy party. Dial the single digit service code or the service code 710.
  • Page 248 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 218 Call Monitoring...
  • Page 249: Call Redirect

    UNIVERGE SV8100 Issue 12.0 Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
  • Page 250 Issue 12.0 UNIVERGE SV8100 Default Setting Enabled System Availability Terminals All Multiline Terminals Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 251 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign a Class of Service (1~15) Day Night/Mode: 1~8 20-06-01 Class of Service for Extensions to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
  • Page 252 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 222 Call Redirect...
  • Page 253: Call Waiting/Camp-On

    UNIVERGE SV8100 Issue 12.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
  • Page 254 Issue 12.0 UNIVERGE SV8100 Related Features Callback Off-Hook Signaling Programmable Function Keys Transfer Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 255 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the function of the Multiline 0 = Normal (Common) 15-02-06 Multiline Telephone Basic Data  Hold key. Hold can activate Setup – Hold Key Operating 1 = Exclusive Hold normal Hold or Exclusive Hold.
  • Page 256 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension ability 0 = Off 20-09-01 Class of Service Options to receive a second call from a (Incoming Call Service) – 1 = On Second Call for DID/DISA/DDI/ DID, DISA, DIL, or tie line caller.
  • Page 257 UNIVERGE SV8100 Issue 12.0 Operation To Camp-On a busy extension: Call the busy extension. Dial or press the Camp-On key (Program 15-07 or SC 751: 35). Do not hang up.  To camp-on to a trunk, refer to Trunk Queuing/Camp-On on page 2-1637.
  • Page 258 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 228 Call Waiting/Camp-On...
  • Page 259: Callback

    UNIVERGE SV8100 Issue 12.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
  • Page 260 Issue 12.0 UNIVERGE SV8100 System Availability Terminals All Terminals Required Component(s) None Related Features Call Waiting/Camp-On) Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 261 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign functions to multiline Line Key 1~48 15-07-01 Programmable Function Keys terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
  • Page 262 Issue 12.0 UNIVERGE SV8100 To test Callback at a single line telephone: Lift the handset. Dial 799. Hang up. When the telephone rings, lift the handset.  You hear the Hold tone. Hang up. 2 - 232 Callback...
  • Page 263: Caller Id Call Return

    UNIVERGE SV8100 Issue 12.0 Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.
  • Page 264 To use this feature for long distance calls, ARS must be programmed for the voice mail  ports set to dial out. Refer to the UNIVERGE SV8100 Programming Manual for detailed programming instructions. On the UM8000 Mail, the Return Call parameter must be entered on the Integration Options ...
  • Page 265 UNIVERGE SV8100 Issue 12.0 Related Features UM8000 Mail VM8000 InMail Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 266 Issue 12.0 UNIVERGE SV8100 Operation To return call from the UM8000 Mail: While listening to a message with CID information press More, More then Call softkeys. - OR - Dial , 0. To exit from the call, hang up. To return call from the VM8000 InMail: While listening to a message with CID information press More, More then Call softkeys.
  • Page 267: Caller Id

    UNIVERGE SV8100 Issue 12.0 Caller ID Enhancements Pressing the Left Cursor Key twice (on equipped terminals) displays the Incoming Call History (Version 3000 or higher software). With Version 4000 (4.01 or higher) software, calls to a busy extension or busy tones returned to the caller are logged in the Caller ID List.
  • Page 268: Figure 2-1 Left Cursor Key Operation Flow Chart

    Issue 12.0 UNIVERGE SV8100 The telephone display can show up to 12 Caller ID digits (for non-ACD calls). Once installed and programmed, Caller ID is enabled for all trunk calls, including: Ring Group calls  Calls transferred from another extension ...
  • Page 269 Add Trunk Access Code to Caller ID with Wireless DECT (SIP) – Phones UNIVERGE SV8100 SIP DECT Phones on the UNIVERGE SV8100 can hold incoming call history. This history is created based on the Caller ID information element contained in the call Setup message which is transmitted from the UNIVERGE SV8100.
  • Page 270 1 on the digits dialed string. Caller ID Sender Queuing Added The UNIVERGE SV8100 system can provide Caller ID (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy.
  • Page 271 UNIVERGE SV8100 Issue 12.0 Trunks with Privacy Release enabled display Caller ID until the call is answered. To view it  after the call has been picked up, press the line key, which sets the call to private mode. To keep the call on Privacy Release, press the Help + Exit keys.
  • Page 272: Memo Display Function

    Issue 12.0 UNIVERGE SV8100 Memo Display Function With Version 4000 or lower software, the SV8100 can display matching Caller ID but is limited to 12 characters. With Version 5000 or higher software, it can now display up to 28 Characters per line and up to three lines of information for a total of 84 characters (Maximum 28 digits x 3 lines).
  • Page 273 UNIVERGE SV8100 Issue 12.0 System Availability Terminals All Multiline Terminals with Display and Single Line Telephones equipped to receive Caller ID. Required Component(s) CD-4COTB with PZ-4COTF Daughter Board  CD-2BRIA with PZ-2BRIA Daughter Board  CD-PRTA  Related Features Automatic Route Selection...
  • Page 274 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 275 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Enable/Disable the system from Trunks 1~200 14-01-20 Basic Trunk Data Setup – Block automatically blocking outgoing Outgoing Caller ID 0 = Disable Caller ID information when a user 1 = Enable places a call.If allowed (i.e.
  • Page 276 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable/Disable the Caller ID FSK 0 = Disable 15-03-09 Single Line Telephone Basic signal for an external Caller ID Data Setup – Caller ID Function – 1 = Enable...
  • Page 277 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Determine whether or not the 0 = Off 20-09-04 Class of Service Options CHECK LIST message is (Incoming Call Service) – 1 = On  displayed to indicate a missed call.
  • Page 278 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Save the programmed data on the Dial 1 + press Transfer 90-03-01 Save Data SRAM and Flash ROM to the (Press Transfer to 16MB/32MB ATA removable cancel.) ...
  • Page 279 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Determines if the incoming CID or 0 = CID 15-02-58 Multiline Telephone Basic Data the Memo 1/2/3 setting will be Setup – Display Mode of  1 = Memo Information...
  • Page 280: Table 2-8 Keys For Entering Names

    Issue 12.0 UNIVERGE SV8100 Press the STORE Softkey. The display shows: ## : xxxxxxxxxxxxx mm-dd hh:mm STA SYS = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time STA = Store in Station Speed Dial bin.
  • Page 281 UNIVERGE SV8100 Issue 12.0 Table 2-8 Keys for Entering Names (Continued) Use this keypad digit . . . When you want to. . . Enter characters:  “ & ’ ) ô Õ ú ä ö ü Enter characters: ...
  • Page 282 Issue 12.0 UNIVERGE SV8100 Press the CID Softkey (Caller ID). The display shows: ## : xxxxxxxxxxxxx mm-dd hh:mm   Store = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time  = Preview List ...
  • Page 283 UNIVERGE SV8100 Issue 12.0 Press Hold. The display shows: KEY PROG ONE TOUCH Press Speaker.  The telephone returns to idle. Temporary Memory An unanswered call causes the Call History key (Program 15-07 or SC 751: 08) to flash, indicating a new call was placed in the temporary memory.
  • Page 284 Issue 12.0 UNIVERGE SV8100 Press CID.  The first row of your display shows the Caller ID number. If there is an “  ” next to the call record number in the left-hand corner, this indicates that it is a call you missed (unanswered). The second row shows the date and time of the call.
  • Page 285: Caller Id - Flexible Ringing

    UNIVERGE SV8100 Issue 12.0 Caller ID – Flexible Ringing Enhancements Flexible Ringing by Caller ID feature added with Version 3000 or higher software. With Version 8000 or higher software, the number of Tone Patterns has increased from four to eight.
  • Page 286 Issue 12.0 UNIVERGE SV8100 To transfer the “Private” Caller ID incoming call to extension 301 as ring pattern 2:  Program 14-01-27: 1 (reject) Program 22-18-01: 1 (extension number) Program 22-18-02: 301 (extension 301) Program 22-18-03: 2 (ring pattern 2)
  • Page 287: Table 2-9 Caller Id Matching Rule

    Issue 12.0 Conditions Caller ID Matching.  The UNIVERGE SV8100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. The Speed Dial table is searched from the starting number and the first match result is ...
  • Page 288 Issue 12.0 UNIVERGE SV8100 System Availability Terminals All Terminals Required Component(s) SV8100 main software Version 3000 or higher Related Features Central Office Calls, Answering Direct Inward Dialing (DID) UM8000 Mail Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 289 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Enable/Disable the Caller ID MLT, SLT 11-10-34 Service Code Setup (for System  number (trunks) which are set in Administrator) – Set Caller ID (default not assigned) Program 14-01-27.
  • Page 290 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Define if the trunk will reject the 0 = Disable (No) 14-01-27 Basic Trunk Data Setup – Caller call by playing the VRS message 1 = Internal Dial ID Refuse Setup ...
  • Page 291 UNIVERGE SV8100 Issue 12.0 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27: 1 And refuse mode is? Play VRS Message Search PRG 13-04-01 PRG 40-10-07 Data unmatched...
  • Page 292 Issue 12.0 UNIVERGE SV8100 PRG 14-01-27: 1 And refuse mode is? Reason of No Caller ID? Anything Else Private PRG 22-18-01 Play VRS Message PRG 40-10-07 Ring the extension Ring the incoming Disconnect the call Follow PRG 22-02-01 number ring group...
  • Page 293: Central Office Calls, Answering

    UNIVERGE SV8100 Issue 12.0 Central Office Calls, Answering Enhancements With Version 3000 or higher system software, the appropriate line key page automatically displays for incoming calls on the DTL-8LD-1 (DESI-Less) and ITL-320C-1 terminals. With Version 7000 or higher software, the Side Tone Auto Setup feature has been added.
  • Page 294 Issue 12.0 UNIVERGE SV8100 Sidetone Volume Setup This option allows system programming for the multiline terminal side tone volume. There are two levels, based on whether the connected trunk is a digital trunk or analog trunk. Side Tone Auto Setup Per each analog trunk (or all analog trunks) the most suitable Codec Filter setting for Program 81-07 and Program 81-17 can be automatically adjusted using Programs 90-68-01 and 90-68-02.
  • Page 295 UNIVERGE SV8100 Issue 12.0 DT300/DT700 terminals installed in a SV8100 with the IPK/IPK II Migration system do not  support the DESI-Less page switching and blinking. DESI-Less screen page switching only applies to idle terminals. If a terminal is not idle, the ...
  • Page 296 Issue 12.0 UNIVERGE SV8100 ISDN Compatibility Line Preference Long Conversation Cutoff Night Service Programmable Function Keys Selectable Display Messaging Warning Tone for Long Conversation Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 297 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Customize the transmit and Trunks 1~200 14-01-02 Basic Trunk Data Setup – receive levels of the CODEC Gain Transmit Level 1~63  Types for each trunk. (-15.5 ~ +15.5dB in 0.5dB intervals)
  • Page 298 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set up the Trunk Access Maps. 0 = No access 14-07-01 Trunk Access Map Setup This sets the access options for 1 = Outgoing access trunks. Ring Group programming...
  • Page 299 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the display language for 0 = Japanese 15-02-01 Multiline Telephone Basic Data multiline terminals. (To select 1 = English Setup – Display Language options 8~10, press either 8 or...
  • Page 300 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign Trunk Access Maps to Trunks 1~200 15-06-01 Trunk Access Map for  extensions. Extensions (default = 1) Assign functions to multiline Line Key 1~48 15-07-01 Programmable Function Keys terminal line keys.
  • Page 301 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-10-07 Class of Service Options ability to use Universal Auto (Answer Service) – Automatic 1 = On ...
  • Page 302 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set the feature type for the trunk Trunks 1~200 22-02-01 Incoming Call Trunk Setup you are programming. 0 = Normal 1 = VRS (second dial tone if no...
  • Page 303 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign the destination extension Extension Number 22-07-01 DIL Assignment for each DIL incoming trunk (maximum eight digits)  (001~200). (default not assigned)  For this selection to work, set Program 22-02-01 to 4 (DIL).
  • Page 304 Issue 12.0 UNIVERGE SV8100 Operation To answer an incoming trunk call: Lift the handset. To use Universal Answer to answer a call ringing over the Paging system: Go off-hook.  Depending on system programming, this may answer the call and you can skip Step 2.
  • Page 305: Central Office Calls, Placing

    UNIVERGE SV8100 Issue 12.0 Central Office Calls, Placing Enhancements With Version 7000 or higher software, the Side Tone Auto Setup feature has been added. Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs.
  • Page 306 Issue 12.0 UNIVERGE SV8100 During the trunk measurement process, the following LCD indications are provided: During measurement: Measurement (x/4)  x = number of measurements Measure complete: Complete  Error condition: Error Trunk busy: Busy After successful measurement, the option to copy the same settings to all analog trunks is shown.
  • Page 307 UNIVERGE SV8100 Issue 12.0 Default Setting Enabled System Availability Terminals All Multiline Terminals Required Component(s) Any Trunk Blade (i.e., CD-4COTB, CD-2BRIA, CD-PRTA, etc.) Related Features Alphanumeric Display Automatic Route Selection Call Appearance (CAP) Keys Code Restriction Dial Tone Detection Handsfree Answerback/Forced Intercom Ringing...
  • Page 308 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 309 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the service code which MLT, SLT 11-12-14 Service Code Setup (for Service should be used by an extension Access) – Trunk Group Access  (default = 704) user to select outgoing Trunk Group.
  • Page 310 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign trunks to Trunk Groups. Trunk Group Number: 14-05-01 Trunk Group – Trunk Group You can also assign the outbound 0~100 Number priority for trunks within the group.
  • Page 311 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set up the Trunk Access Maps. 0 = No access 14-07-01 Trunk Access Map Setup This sets the access options for 1 = Outgoing access trunks. Ring Group programming...
  • Page 312 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set whether pressing a key 0 = Preselect 15-02-08 Multiline Telephone Basic Data accesses a One-Touch Key or 1 = One-Touch Setup – Automatic Handsfree  (Automatic Handsfree) Preselects the key.
  • Page 313 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension ability 0 = Off 20-13-13 Class of Service Options to use Continued Dialing, which (Supplementary Service) – 1 = On  allows DTMF signal sending while...
  • Page 314 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Adjust the multiline terminal side 82-08-01 Sidetone Volume Setup tone volume. There are two levels, Digital Sidetone Level based on whether the connected 0 = -54 (db) trunk is a digital trunk or analog 1 = -48 (db) trunk.
  • Page 315 UNIVERGE SV8100 Issue 12.0 To place a call using Trunk Group Routing: Go off-hook. Dial 9.  If your system has an Alternate Trunk Route Access code, you may dial that instead. Dial the number. - OR - At the multiline terminal, press the Trunk Group Routing key (Program 15-07-01 or SC 752: ...
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  • Page 317: Class Of Service

    UNIVERGE SV8100 Issue 12.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
  • Page 318 Issue 12.0 UNIVERGE SV8100 Default Setting The attendant (extension 101) has Class of Service 15 in all Night Service modes. All other  extensions have Class of Service 1 in all Night Service modes. If changing Class of Service via Service Code: An extension can use Service Code 677 to change another extension Class of Service ...
  • Page 319 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 320 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-07-05 Class of Service Options ability to use the Trunk-to-Trunk (Administrator Level) – Set/ 1 = On ...
  • Page 321 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Determine if the Department 0 = Off 20-07-19 Class of Service Options Group STG) Data is included in (Administrator Level) – SMDR 1 = On the SMDR printout for each Class...
  • Page 322 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-08-03 Class of Service Options ability to make outbound calls (Outgoing Call Service) – System 1 = On ...
  • Page 323 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Determine if the ISDN calling line 0 = Off 20-08-13 Class of Service Options identity presentation and (Outgoing Call Service) – ISDN 1 = On  screening indicators are to be...
  • Page 324 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On the extension 0 = Off 20-09-01 Class of Service Options ability to receive a second call (Incoming Call Service) – 1 = On from a DID, DISA, DIL, or tie line...
  • Page 325 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On Group Call Pickup 0 = Off 20-10-01 Class of Service Options for calls ringing an extension (Answer Service) – Group Call 1 = On ...
  • Page 326 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-11-01 Class of Service Options (Hold/ ability to set Call Forward Transfer Service) – Call Forward 1 = On ...
  • Page 327 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-11-12 Class of Service Options (Hold/ ability to set up Call Forwarding Transfer Service) – Call 1 = On ...
  • Page 328 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Allow/Deny an extension user to 0 = Allow 20-11-22 Class of Service Options (Hold/ initiate a Trunk-to-Trunk Transfer Transfer Service) – Restricted 1 = Deny  (Tandem Trunking).
  • Page 329 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On the ability to use 0 = Off 20-13-04 Class of Service Options Call Forwarding/DND Override. 1 = On (Supplementary Service) – Call  (default = 1 for...
  • Page 330 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-13-15 Class of Service Options ability to barge-in on other's calls. (Supplementary Service) – 1 = On ...
  • Page 331 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-13-26 Class of Service Options ability to use Group Listen. (Supplementary Service) – 1 = On  Group Listen...
  • Page 332 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On a Call Timer for the 0 = Off 20-13-36 Class of Service Options extension. (Supplementary Service) – Call 1 = On  Duration Timer Display...
  • Page 333 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Determine if a BLF of the station 0 = Off 20-13-49 Class of Service Options lights when a Normal CO call is (Supplementary Service) – BLF 1 = On ...
  • Page 334 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable/Disable a DISA or tie trunk 0 = Off 20-14-07 Class of Service Options for caller ability to use the telephone DISA/E&M – External Paging 1 = On ...
  • Page 335 UNIVERGE SV8100 Issue 12.0 Enter the Night 1 Mode Class of Service for the extension you selected in step 3 and press Hold.  You see: MODE3:nn Press Hold to leave the current value unchanged. Enter the Midnight 1 Mode Class of Service for the extension you selected in step 3 and press Hold.
  • Page 336 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 306 Class of Service...
  • Page 337: Clock/Calendar Display

    UNIVERGE SV8100 Issue 12.0 Clock/Calendar Display Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording   Class of Service (Class) System Reports   Direct Inward Lines Toll Restriction (Class)  ...
  • Page 338 Issue 12.0 UNIVERGE SV8100 System Availability Terminals All Multiline Terminals with Display Required Component(s) None Related Features Class of Service Night Service Single Line Telephones, Analog 500/2500 Sets VM8000 InMail Voice Mail Integration (Analog) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 339 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Enter two digits (01~12) for the 01~12 10-01-02 Time and Date – Month  month. (default not assigned) Enter two digits (01~31) for the 01~31 10-01-03 Time and Date – Day ...
  • Page 340 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Select the display mode (type 1~8) 20-02-07 System Options for Multiline for Time and Date (i.e., time and Telephones – Time and Date Type 1 = (12 hour) 10 date format).
  • Page 341: Co Message Waiting Indication

    CO provides this feature using Visual Message Waiting Indication (VMWI) standards. Visual Message Waiting Indication alerts a user that a message is present in their voice mail box. When VMWI is provided, the UNIVERGE SV8100 provides a flashing LED on a line key assigned with the trunk appearance.
  • Page 342 Issue 12.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All Multiline Terminals Required Component(s) CD-4COTB PZ-4COTF Daughter Board Blade with Related Features Battery Backup – System Power Message Waiting Speed Dial – System/Group/Station VM8000 InMail Voice Mail Integration (Analog)
  • Page 343 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 344 Issue 12.0 UNIVERGE SV8100 Operation To program the CO Message Waiting Callback Speed Dial Bin from an Attendant Position: Press Feature. Dial 28. Press the CO line. Dial Speed Dial bin (default = 1999).  The valid range is 0000~1999 and depends on system programming.
  • Page 345 UNIVERGE SV8100 Issue 12.0 To clear the Central Office – Message Waiting Indication from an Attendant Position: Press Feature. Dial 20. Press the CO line key. CO Message Waiting Indication 2 - 315...
  • Page 346 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 316 CO Message Waiting Indication...
  • Page 347: Code Restriction

    UNIVERGE SV8100 Issue 12.0 Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and...
  • Page 348 Issue 12.0 UNIVERGE SV8100 Restrict Code Table  When you want Code Restriction to allow most calls and restrict only selected calls, use the Restrict Code Table. To block only 1-900 calls, for example, enter 1900 in the Restrict Code Table. (If the same Code Restriction Class has both Permit and Restrict Code Tables, the system restricts calls that you enter only in the Restrict Code Table.
  • Page 349 UNIVERGE SV8100 Issue 12.0 Code Call Digit Counting  With Code Call Digit Counting, you can limit the number of digits long distance callers can dial. This lets you prevent callers from dialing extensively into long distance dial-up services. You can make four entries (4~30 digits).
  • Page 350 Issue 12.0 UNIVERGE SV8100 Each phone and trunk have a Restriction Class. The higher class applies for outgoing calls.  For example: When trunk class is 01 and station class 02, Toll Restriction Class 02 is applied.  When trunk class is 15 and station class 03, Toll Restriction Class 15 is applied.
  • Page 351 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 352 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number If this option is programmed with 0~24 21-01-10 System Options for Outgoing an entry other than 0, a call does Calls – Dial Digits for Toll (default = 0)
  • Page 353 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number For the Toll Restriction Class you 0 = Unassign 21-05-02 Toll Restriction Class – select, Assign or Unassign the International Call Permit Code 1 = Assign International Call Permit Table ...
  • Page 354 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number For the Toll Restriction Class you 0 = Disable 21-05-11 Toll Restriction Class – Intercom select, Enable or Disable Intercom Call Restriction 1 = Enable  Call Restriction. If enabled,...
  • Page 355 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Program codes into the Permit Dial (Up to 12 digits) 21-06-06 Toll Restriction Table Data Setup  Code Tables. – Permit Code Table default: Table 1~4 = No Setting...
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  • Page 357: Code Restriction Override

    UNIVERGE SV8100 Issue 12.0 Code Restriction Override Description Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 900 calls and then provide a Code Restriction Override code to your attendant and executives.
  • Page 358 Issue 12.0 UNIVERGE SV8100 Code Restriction Station Message Detail Recording Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 359 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Enter the Walking Toll Restriction 1~15 21-14-02 Walking Toll Restriction Class of Service (1~15) to be used Password Setup – Walking Toll  (default = 1) for each table number assigned in Restriction Class Number Program 21-14-01.
  • Page 360 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Determine if the DID table name 0 = Not Displayed 35-02-12 SMDR Output Options – DID  should be displayed. Table Name Output 1 = Displayed (default = 0)
  • Page 361 UNIVERGE SV8100 Issue 12.0 Walking Code Restriction 663? Code Restriction Override 2 - 331...
  • Page 362 Issue 12.0 UNIVERGE SV8100 Temporary Code Restriction Override service code 663 be changed 775? 2 - 332 Code Restriction Override...
  • Page 363 UNIVERGE SV8100 Issue 12.0 Operation To temporarily override a restricted extension Code Restriction:  You can override restriction for only one call at a time. At the multiline terminal, press Speaker. - OR - At single line telephone, lift the handset.
  • Page 364 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 334 Code Restriction Override...
  • Page 365: Code Restriction, Dial Block

    UNIVERGE SV8100 Issue 12.0 Code Restriction, Dial Block Description Code Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk. A user must enter a 4-digit personal code to enable/disable this feature.
  • Page 366 Issue 12.0 UNIVERGE SV8100 Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 367 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign the Code Restriction COS 0, 1~15 21-10-01 Dial Block restriction Class per (1~15) used by an extension when Extension (0 = No Setting)  the Dial Block feature is enabled. If...
  • Page 368 Issue 12.0 UNIVERGE SV8100 To set Dial Block from another extension: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 601 (default). Dial the 4-digit Dial Block code (as set in programming).
  • Page 369: Conference

    UNIVERGE SV8100 Issue 12.0 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The CD-CP00-US provides 64 conference ports, to allow any number of internal or external parties to be conferenced together for a limit of 32 parties.
  • Page 370 Issue 12.0 UNIVERGE SV8100 An option is available which allows an extension Conf key (SC 751: 07) to be programmed  for Conference or for Transfer. When set for Transfer, the user places a call on hold, dials the extension to which it should be transferred, and presses Conf. The call is then transferred.
  • Page 371 UNIVERGE SV8100 Issue 12.0 Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 372 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Allow an extension Conf key to be 0 = Conference 15-02-24 Multiline Telephone Basic Data programmed for Conference or for Setup – Conference Key Mode 1 = Transfer Transfer.
  • Page 373 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On Barge-In at the 0 = Off 20-13-16 Class of Service Options receiving extension (i.e., Barge-In (Supplementary Service) – 1 = On  receive). Barge-In, Receive...
  • Page 374 Issue 12.0 UNIVERGE SV8100 Single Line Telephone Establish Intercom or trunk call. Hookflash and dial Dial extension you want to add. - OR - Access trunk call. - OR - Retrieve call from Park orbit. Hookflash and repeat step 3 to add more parties.
  • Page 375 UNIVERGE SV8100 Issue 12.0 To exit a Conference with internal and outside conference members without affecting the other parties: Multiline Terminal Hang up.  If you press Hold while on a call with two outside callers, the outside callers hear what is programmed in Program 10-04-01.
  • Page 376 Issue 12.0 UNIVERGE SV8100 The following steps are not available for DISA or Tie Line trunks: Dial the extension number of the internal party. Dial the single digit service code, if programmed.  Instead of the single digit service code, the service code 710 can also be dialed at this point.
  • Page 377: Conference, Voice Call/Privacy Release

    UNIVERGE SV8100 Issue 12.0 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
  • Page 378 Issue 12.0 UNIVERGE SV8100 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 379 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign functions to multiline Line Key 1~48 15-07-01 Programmable Function Keys terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
  • Page 380 Issue 12.0 UNIVERGE SV8100 To toggle between Private and Non-Private mode: Press the Meet-Me Conference key (Program 15-07-01, SC 751: 32). - OR - Press the Trunk Line Key. (This toggles from Non-Private to Private. To go back to Non-Private, the Meet-Me Conference Key above must be pressed.)
  • Page 381: Continued Dialing

    UNIVERGE SV8100 Issue 12.0 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer, and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
  • Page 382 Issue 12.0 UNIVERGE SV8100 Default Setting Enabled System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Pulse to Tone Conversion Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 383 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign a Class of Service (1~15) Day Night/Mode: 1~8 20-06-01 Class of Service for Extensions to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
  • Page 384 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 354 Continued Dialing...
  • Page 385: Cordless Dect Terminals

    Cordless DECT terminal by a Flash Key assigned to a line key in Program 15-07 (751: 62). Description The Cordless DECT Terminals may be used with the UNIVERGE SV8100 KTS. The DTL-8R-1 TEL uses 1.9 GHz DECT 6.0 FM Technology and is connected in tandem to a multiline terminal. The ITL-8R-1 TEL uses 1.9 GHz DECT 6.0 FM Technology and is connected using the local network to the...
  • Page 386 Issue 12.0 UNIVERGE SV8100 Conditions The ITL-8R-1 does not support the Manual or Automatic registration modes to the SV8100.  The ITL-8R-1 does support the Plug and Play registration mode to the SV8100.  If using the Base Switching option, Cordless DECT Terminal programmable keys: ...
  • Page 387  DTR-4R-1/2 Cordless – only supports connection with Series i terminals (DTH/DTR).  NEC recommends ITL-8R-1 Cordless IP DECT Terminals be assigned to their own VLAN.  Restrictions Manual registration mode is not supported for ITL-8R- DECT IP Cordless phones.
  • Page 388 Issue 12.0 UNIVERGE SV8100 System Availability Terminals DTL-8R-1 TEL ITL-8R-1 TEL Required Component(s) CD-8DLCA Blade with PZ-8DLCB Daughter Board  CD-CP00-US with PZ-32/64/128IPLA or PZ-32/64/128IPLB Daughter board  SIP telephone licenses  -OR- CD-16DLCA Related Features Cordless Telephone Connection 2 - 358...
  • Page 389 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 390 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Use to setup and confirm the 0 = None 10-03-04 ETU Setup (DLCA PKG Setup) – Basic Configuration data for Optional Installed Unit 1 (Only 1 = APR Module optional installed Unit 1.
  • Page 391 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Shows optional adapter 0 = No option 10-03-10 ETU Setup (DLCA PKG Setup) – information. Bottom Option Information (Only 1 = APR  applies to DTL style telephones)
  • Page 392 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-07-13 Class of Service Options ability to record, erase and listen (Administrator Level) – VRS 1 = On to VRS messages.
  • Page 393 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Enable/Disable an extension user 0 = Off 20-07-25 Class of Service Options ability to set or cancel Caller ID (Administrator Level) – Set/ 1 = On  Refuse.
  • Page 394 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension 0 = Off 20-08-10 Class of Service Options allowing it to force Handsfree (Outgoing Call Service) – Signal/ 1 = On ...
  • Page 395 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turns Off or On the extension 0 = Off 20-09-01 Class of Service Options ability to receive a second call (Incoming Call Service) – 1 = On from a DID, DISA, DIL, or tie line...
  • Page 396 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On Group Call Pickup 0 = Off 20-10-01 Class of Service Options for calls ringing an extension (Answer Service) – Group Call 1 = On ...
  • Page 397 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-11-02 Class of Service Options (Hold/ ability to set Call Forwarding when Transfer Service) – Call Forward 1 = On ...
  • Page 398 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension ability 0 = Off 20-11-13 Class of Service Options (Hold/ to have a call which recalls from Transfer Service) – Operator 1 = On ...
  • Page 399 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-11-23 Class of Service Options (Hold/ ability to set and cancel Call Transfer Service) – CAR/VE Call 1 = On ...
  • Page 400 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable the Barge-In Speech 0 = Speech 20-13-10 Class of Service Options Mode) or Monitor Mode at the (Supplementary Service) – 1 = Monitor  initiating extension (i.e., Barge-In...
  • Page 401 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On operator alert when 0 = Off 20-13-20 Class of Service Options an extension improperly enters an (Supplementary Service) – 1 = On  Account Code or violates Toll...
  • Page 402 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Define the supplementary feature 0 = Off 20-13-31 Class of Service Options availability for each extension (Supplementary Service) – 1 = On  Class of Service (COS). Connected Line Identification...
  • Page 403 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-13-42 Class of Service Options ability to use the Station (Supplementary Service) – 1 = On  Relocation feature.
  • Page 404  Function keys F1 ~ F8 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal.  When initially installed, function keys F1~F8 default to Line keys 1~8 respectively and Off-Hook Ringing defaults to ON.
  • Page 405: Cordless Telephone Connection

    UNIVERGE SV8100 Issue 12.0 Cordless Telephone Connection Description Using an AP(R)-R/AP(A)-R Unit for DTH/DTR telephones or an APR-L for DTL telephones a cordless telephone (2500-type) can be connected to a multiline terminal. The CD-4LCA with PZ-4LCA Daughter Board, CD-8LCA with PZ-8LCE Daughter Board and the SLTII(1)-U( ) ADP also support cordless telephones, but this feature refers to multiline terminal cordless connection.
  • Page 406 Issue 12.0 UNIVERGE SV8100 The following features are supported by an APR-L AP(R)-R or AP(A)-R:  Initiate conference  Change station name  Privacy release by pressing line key  Group Listen  DSS/BLF indication  Headset Ringing  ...
  • Page 407 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 408 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Use to setup and confirm the 0 = None 10-03-04 ETU Setup (DLCA PKG Setup) – Basic Configuration data for Optional Installed Unit 1 (Only 1 = APR Module optional installed Unit 1.
  • Page 409 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Shows optional adapter 0 = No option 10-03-10 ETU Setup (DLCA PKG Setup) – information. Bottom Option Information (Only 1 = APR  applies to DTL style telephones)
  • Page 410 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-07-12 Class of Service Options ability to use the Trunk Port (Administrator Level) – Trunk 1 = On Disable feature.
  • Page 411 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Enable/Disable an extension user 0 = Off 20-07-25 Class of Service Options ability to set or cancel Caller ID (Administrator Level) – Set/ 1 = On  Refuse.
  • Page 412 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number When an extension is set to ring 0 = Off 20-08-11 Class of Service Options mode for ICM calls, enabling this (Outgoing Call Service) – Protect 1 = On ...
  • Page 413 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On the extension 0 = Off 20-09-01 Class of Service Options ability to receive a second call (Incoming Call Service) – 1 = On Second Call for DID/DISA/DIL/...
  • Page 414 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-10-06 Class of Service Options ability to use Meet-Me Conference (Answer Service) – Meet-Me 1 = On ...
  • Page 415 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-11-09 Class of Service Options (Hold/ ability to initiate a Group Hold. Transfer Service) – Group Hold 1 = On ...
  • Page 416 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension ability 0 = Off 20-11-20 Class of Service Options (Hold/ to receive Callbacks. Transfer Service) – No Callback 1 = On ...
  • Page 417 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On the ability of an 0 = Off 20-13-05 Class of Service Options extension to receive off-hook (Supplementary Service) – 1 = On  signals.
  • Page 418 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On operator alert when 0 = Off 20-13-20 Class of Service Options an extension improperly enters an (Supplementary Service) – 1 = On  Account Code or violates Toll...
  • Page 419 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Allow/Deny an extension user to 0 = Deny 20-13-30 Class of Service Options turn Background Music on and off. (Supplementary Service) – 1 = Allow   Background Music...
  • Page 420 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Determine if a station Number is 0 = Off 20-13-48 Class of Service Options displayed (On) or not displayed (Supplementary Service) – 1 = On  (Off) in the LCD when the phone is...
  • Page 421 UNIVERGE SV8100 Issue 12.0 To transfer a call from a multiline terminal to its associated cordless single line telephone: The single line telephone user goes off-hook (at this time, the call is automatically connected to the single line telephone). The multiline terminal user goes on-hook.
  • Page 422 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 392 Cordless Telephone Connection...
  • Page 423: Data Line Security

    Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Conditions When a multiline terminal and a single line telephone are assigned for Data Line ...
  • Page 424 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 425: Delayed Ringing

    UNIVERGE SV8100 Issue 12.0 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys. Conditions An extension user can answer an outside call just by lifting the handset (depending on ...
  • Page 426 Issue 12.0 UNIVERGE SV8100 Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 427 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign CAR/SIE/VE function keys Line Key 1~48 15-07-01 Programmable Function Keys (code 03 + extension number) or 0~99 (Normal Function CO function keys (Code 01 + Code 751 by default) ...
  • Page 428 Issue 12.0 UNIVERGE SV8100 Operation To answer Delay Ringing calls: Go off-hook. - OR - Press Answer. - OR - Press the flashing key.  Either Trunk key or CAR/SIE/VE key. To program a CAR/SIE/VE key on a phone: Press Speaker.
  • Page 429 UNIVERGE SV8100 Issue 12.0 Dial the mode number in which the key delay rings. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 Press Speaker.
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  • Page 431: Department Calling

    UNIVERGE SV8100 Issue 12.0 Department Calling Description With Department Calling, an extension user can call an idle extension in a programmed Department Group (64 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number. The caller does not have to know any Sales department extension number.
  • Page 432 Issue 12.0 UNIVERGE SV8100 Delay:  This feature can be enabled or disabled by using a (59) key programmed in Program 15-07. It can also be done by using service codes assigned in Program 11-11-28 (set) and Program 11-11-29 (cancel). When this feature is activated, any DID call pointed directly to the Pilot follows one of the two patterns: If all available members are busy or logged out, the call goes immediately to the transfer destination.
  • Page 433 UNIVERGE SV8100 Issue 12.0 If all members of the Department Group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls.
  • Page 434: Figure 2-2 Department Calling Priority Call Routing

    Issue 12.0 UNIVERGE SV8100 When a Department Group is assigned as the VM Department Group in Program 45-01-01  it only works as priority mode no matter what Program 16-01-02 is set to for that Department Group. Program 16-01-05 (Extension Group All Ring Mode Operation) does not work to a ...
  • Page 435: Figure 2-3 Department Calling Circular Routing

    UNIVERGE SV8100 Issue 12.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 2-3 Department Calling Circular Routing System Availability Terminals All Terminals Department Calling 2 - 405...
  • Page 436 Issue 12.0 UNIVERGE SV8100 Required Component(s) VRS for Messaging Related Features Call Arrival (CAR) Keys Call Forwarding Department Step Calling Transfer VM8000 InMail Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 437 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the service code for setting the 11-11-27 Service Code Setup (for Setup/ Entry Operation) – Destination of destination for immediate (default = 604)  Automatic Transfer Each...
  • Page 438 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set how the system routes an 0 = Normal (Intercom 16-01-03 Department Group Basic Data Intercom call to a busy caller to busy Setup – Department Routing Department Group member. The...
  • Page 439 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set up the Department Group Department Groups 16-02-01 Department Group Assignment for Extensions called by the pilot number and the 1~64 extension priority when a group is Priority 1~999 called.
  • Page 440 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number If you want a trunk to be a DIL to a 0 = Normal 22-02-01 Incoming Call Trunk Setup – Incoming Type Department Group, assign Service 1 = VRS (second dial...
  • Page 441 UNIVERGE SV8100 Issue 12.0 To log out of your Department Calling Group:  While you are logged out, Department Calling cannot route calls to your extension. Press Speaker Dial 650 + 1. - OR - Press Department Calling Log In key (Program 15-07-01 or SC 751: 46).
  • Page 442 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 412 Department Calling...
  • Page 443: Department Step Calling

    UNIVERGE SV8100 Issue 12.0 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
  • Page 444 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 445 UNIVERGE SV8100 Issue 12.0 Operation To make a Step Call: Place a call to a busy Department Group member. - OR - Place a call to a Department Group pilot number. Dial Department Step Code (2) to call the next available Department Group member.
  • Page 446 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 416 Department Step Calling...
  • Page 447: Dial Pad Confirmation Tone

    UNIVERGE SV8100 Issue 12.0 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
  • Page 448 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 449: Dial Tone Detection

    UNIVERGE SV8100 Issue 12.0 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing 9 and the trunk number), the system drops the trunk if dial tone does not occur.
  • Page 450 Issue 12.0 UNIVERGE SV8100 Last Number Redial Save Number Dialed Speed Dial – System/Group/Station T1 Trunking (with ANI/DNIS Compatibility) Trunk Group Routing Trunk Groups Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 451 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number If Enabled, the system skips over 0 = Disable 14-02-11 Analog Trunk Data Setup – Next Trunk in Rotary if No Dial Tone a trunk if dial tone is not detected.
  • Page 452: Table 2-10 Dial Tone Detection Program Interaction

    Issue 12.0 UNIVERGE SV8100 Table 2-10 Dial Tone Detection Program Interaction Result if dial tone Method 14-02-05 14-02-11 not present . . . Press a line key Trunk hangs (does not disconnect) - or - Dial #9+ Trunk Trunk hangs (does not disconnect)
  • Page 453: Dialing Number Preview

    UNIVERGE SV8100 Issue 12.0 Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number.
  • Page 454 Issue 12.0 UNIVERGE SV8100 Related Features Central Office Calls, Placing Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 455 UNIVERGE SV8100 Issue 12.0 To preview any number, dial the number you want to call. To preview a Speed Dial – System/Group number, press Redial and dial the Speed Dial – System/Group bin number you want to call.  The number is displayed.
  • Page 456 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 426 Dialing Number Preview...
  • Page 457: Digital Trunk Clocking

    CD-CP00-US is the timing source for all digital trunk blades in the system. The PLO synchronizes the system and clocks signals from another office. When the UNIVERGE SV8100 is a clock receiver office, the PLO generates the clock signal according to the source clock signals received from the source office in the network.
  • Page 458 Issue 12.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) CD-CP00-US  CD-2BRIA  -OR- CD-PRTA, CD-CCTA Related Features ISDN Compatibility K-CCIS – T1 T1 Trunking (with ANI/DNIS Compatibility) Feature Examples Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in 02 was the first to synchronize with the carrier;...
  • Page 459 UNIVERGE SV8100 Issue 12.0 If there are multiple PRIs and the one being used for the source goes down, the system begins to count forward in slot numbers looking for the next available PRI. In this example, the PRI in 02 went down, so the system now begins looking forward in slot numbers for the next PRI to use as the clock source.
  • Page 460 Issue 12.0 UNIVERGE SV8100 In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source. Figure 2-8 Digital Trunk Clocking Example 5 In this example, there is a PRI, multiple T1s, and a BRI.
  • Page 461: Figure 2-11 Digital Trunk Clocking Example 8

    UNIVERGE SV8100 Issue 12.0 In this scenario, the PRI was the clocking source until it went down. There are no other PRIs, T1 (Externals), or BRIs in the system. The CD-CP00-US now becomes the PLO synchronization source. Figure 2-11 Digital Trunk Clocking Example 8 Guide to Feature Programming Refer to the related features for programming.
  • Page 462 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 432 Digital Trunk Clocking...
  • Page 463: Direct Inward Dialing (Did)

    For example, a translation table could convert digits 501~756 to extension numbers 301~556. The UNIVERGE SV8100 system has 2000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 2000 entries in the same table.
  • Page 464 Issue 12.0 UNIVERGE SV8100 In addition to number conversion, each DID Translation Table entry can have a name assigned to it. When the DID call rings the destination extension, the programmed name is displayed. Flexible DID Service Compatibility With three-digit service, the Telco sends three digits to the system for translation. Be sure to program your system for compatibility with the provided Telco service.
  • Page 465 UNIVERGE SV8100 Issue 12.0 SMDR Includes Dialed Number The SMDR report can optionally print the trunk name (entered in system programming) or the number the incoming caller dialed (i.e., the dialed DID digits). This allows you to analyze the SMDR report based on the number your callers dial.
  • Page 466 Issue 12.0 UNIVERGE SV8100 DID Intercept Destination for Each DID Number With this feature the system allows you to program a DID Intercept destination for a DID number which receives no answer or busy call. The system can be programmed to use a trunk ring group, the VRS or the voice mail as the programmed destination.
  • Page 467 UNIVERGE SV8100 Issue 12.0 DID Call by Time Schedule DID Call by Time Schedule allows for 100 (Version 6000 or lower) or 500 (Version 7000 or higher) programmed DID Conversion table entries (Program 22-17-01) that can be routed based on Time Patterns.
  • Page 468: Table 2-11 Example 2 (Manual Change)

    Issue 12.0 UNIVERGE SV8100 Program 22-17 (Continued) 00:00 00:00 Table 2-11 Example 2 (Manual Change) Program 22-17 Table No. Receive Dial Time Pattern Start Time End Time PRG 22-11 1~100 1111 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00...
  • Page 469 UNIVERGE SV8100 Issue 12.0 Example 2 (Saturday) Example 3 (Sunday) Program 22-11-01 and Program 22-11-02 Table No. Receive Dial Transfer Dial None None None None Direct Inward Dialing (DID) 2 - 439...
  • Page 470: Table 2-12 Example 1 - Monday ~ Friday

    Issue 12.0 UNIVERGE SV8100 Table 2-12 Example 1 – Monday ~ Friday Program 22-17 Table No. Receive Dial Time Pattern 02: Start Time 03: End Time 04: PRG 22-11 05: Day 00:00 08:00 4 (Ext. 300) 08:00 17:00 1 (Ext. 101)
  • Page 471 UNIVERGE SV8100 Issue 12.0 This equipment returns answer supervision on all DID calls forwarded back to the Public Switched Telephone Network. Permissible exceptions are when: A call is unanswered.  A busy tone is received.  A reorder tone is received.
  • Page 472 Issue 12.0 UNIVERGE SV8100 Transferred calls on DISA, DID, DIL, ISDN trunks, or from the VRS can display the reason  a call is being transferred (Call Forward, Busy, No Answer, or DND). When defining trunks as DID or DID Mode in Program 22-02-01, DID translation (Program ...
  • Page 473 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 474 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign line or Call Appearance Line Key 1~48 15-07-01 Programmable Function Keys (CAP) Keys for DID trunks 0~99 (Normal Function (Trunks: 1~200). Code 751 by default)  ...
  • Page 475 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number For each Night Service Mode, Trunks 1~200 22-02-01 Incoming Call Trunk Setup enter service type 3 when the 0 = Normal trunk should be a DID trunk. 1 = VRS (second...
  • Page 476 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number For each DID Translation Table Maximum eight digits 22-11-01 DID Translation Number  entry (1~2000), specify the digits (default not assigned) Conversion – Received Number received by the system.
  • Page 477 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number For each DID Translation Table 0 = IC/MOH Port 22-11-09 DID Translation Number entry (1~2000), specify the source 1 = BGM Port Conversion – Music On Hold ...
  • Page 478 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Determine whether the system 0 = Extension Number 25-01-01 VRS/DISA Line Basic Data Setup should use option 0 or option 1 Service Code Specify – VRS/DISA Dial-In Mode...
  • Page 479 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number For each trunk port (001~200), set Ring Groups: 25-04-01 VRS/DISA Transfer Ring Group the operating mode of each DISA 1~100 With No Answer/Busy trunk. This sets what happens to...
  • Page 480 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number A VRS/DISA caller can ring an 0~64800 (seconds) 25-07-02 System Timers for VRS/DISA – extension for this time before the (default = 0) VRS/DISA No Answer Time system sets the call as a Ring No ...
  • Page 481 UNIVERGE SV8100 Issue 12.0 Direct Call by Time Schedule: Level Program Program Name Description/Comments Assigned Data Number Assign the service code Dial-In MLT, SLT 11-10-35 Service Code Setup (for  Mode Switching. (default not assigned) Administrator) – Dial-In Mode Switching...
  • Page 482 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Define the received numbers for Up to eight digits 22-17-01 Dial-In Conversion Table Area each Dial-In Conversion Table (default not assigned) Setup for Time Pattern –  (Program 22-17-02, 22-17-03 and Received Dial 22-17-04).
  • Page 483: Table 2-15 Led Flash Patterns

    UNIVERGE SV8100 Issue 12.0 Dial the Time Pattern 1~8. Table 2-15 LED Flash Patterns Time Pattern LED Appearance Pattern 1 Pattern 2 Pattern 3 Slow Flash Pattern 4 Fast Flash Patterns 5~8 Direct Inward Dialing (DID) 2 - 453...
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  • Page 485: Direct Inward Line (Dil)

    UNIVERGE SV8100 Issue 12.0 Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
  • Page 486 Issue 12.0 UNIVERGE SV8100 Program a name for a DIL in Program 14-01-01. This makes it easier to identify the  incoming call. If a multiline terminal is busy, a second incoming DIL call provides Call Alert Notification,  depending on chassis programming. The second DIL call waits in line for the user to answer the call.
  • Page 487 UNIVERGE SV8100 Issue 12.0 Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys Ring Groups Transfer Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 488 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension ability 0 = Off 20-09-01 Class of Service Options to receive a second call from a 1 = On (Incoming Call Service) –...
  • Page 489 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the destination extension Extension Number 22-07-01 DIL Assignment number for each DIL – for each (maximum eight digits) Night Service mode. The (default not assigned) destination can be an extension ...
  • Page 490 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 460 Direct Inward Line (DIL)
  • Page 491: Direct Inward System Access (Disa)

    UNIVERGE SV8100 Issue 12.0 Direct Inward System Access (DISA) Enhancements With Version 3000 or higher system software, if an outside caller dials an invalid extension number when connected to the VRS Automated Attendant or calling in on a DISA trunk, the following new options are available to route these calls: Extension Number (e.g., operator)
  • Page 492 Issue 12.0 UNIVERGE SV8100 DISA Class of Service DISA Class of Service provides features and dialing restrictions for DISA callers. This allows you to control the ability of the DISA callers dialing into your system. When a DISA caller first accesses the system, they can be prompted to enter a DISA password before proceeding.
  • Page 493 UNIVERGE SV8100 Issue 12.0 DISA/Tie Trunk Barge-In  The DISA/Tie Trunk Barge-In option allows a DISA/Tie Line caller to break into another extension user’s established call. This sets up a three-way conversation between the intruding party and the two parties on the initial call.
  • Page 494 Issue 12.0 UNIVERGE SV8100 Program 20-28-02: No Setting  Program 20-28-03: 180  Program 24-02-07: 600 (Used only with manually transferred Tandem Trunk calls)  Program 24-02-10: 30 (Used only with manually transferred Tandem Trunk calls)  Program 25-07-07: 600 (Used only with automatically transferred Tandem Trunk calls or DISA ...
  • Page 495 UNIVERGE SV8100 Issue 12.0 Department Calling with Overflow Message requires a DSP daughter board for VRS.  DISA can only be set to call forward to another extension. Call Forward Off-Premise is not  supported. When the DISA/VRS Ring Group Transfer (Programs 25-03 and 25-04) are set to 104 ...
  • Page 496 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 497 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number If DISA caller can place outgoing 0 = Disable 14-01-13 Basic Trunk Data Setup – calls through the system (refer to 1 = Enable Trunk-to-Trunk Transfer Program 20-14 in the Electra Elite...
  • Page 498 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable/Disable a DISA or tie trunk 0 = Off 20-14-02 Class of Service Options for caller ability to dial 9 for Trunk 1 = On DISA/E&M – Trunk Group ...
  • Page 499 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Designate the trunk route 0~100 21-15-01 Individual Trunk Group Routing accessed when a user dials the (0 = No Setting) for Extensions Alternate Trunk Route Access (default = 0) ...
  • Page 500 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign the source and VRS 0 = No Message 25-02-01 DID/DISA VRS Message message number to be used as 1 = VRS (01~100 VRS the Automated Attendant Message Number)
  • Page 501 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign the VRS message number 0~100 (0 = No Setting) 25-05-01 VRS/DISA Error Message to be used as the Automated (default = 0) Assignment Attendant error message. For...
  • Page 502 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set up single digit dialing for Up to eight digits 25-06-02 VRS/DISA One-Digit Code Automated Attendant callers. For (default not assigned) Attendant Setup – Destination each VRS Message programmed...
  • Page 503 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Determine the time a DISA caller 0~64800 (seconds) 25-07-07 System Timers for VRS/DISA – or any automatically transferred (default = 3600) Long Conversation Warning trunk-to-trunk (such as Tandem Tone Time ...
  • Page 504 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign the Trunk Group Route Day/Night Mode = 1~8 25-10-01 Trunk Group Routing for DISA chosen when a user places a Route Table Number = DISA call to the system and dials 0~100 9.
  • Page 505 UNIVERGE SV8100 Issue 12.0 Trunk Continue/Disconnect Codes: Level Program Program Name Description/Comments Assigned Data Number When Program 24-02-10 is set to 0 = Disable (No) 14-01-25 Basic Trunk Data Setup – disconnect a trunk after the 1 = Enable (Yes) Continued/Discontinued ...
  • Page 506 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number This timer starts when a trunk 0~64800 (seconds) 24-02-07 System Options for Transfer – begins talking with another trunk (default = 1800) Trunk-to-Trunk Transfer Release (for example: Trunk-to-Trunk Warning Tone Transfer/Tandem Trunking).
  • Page 507 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Determine the time the system 0~64800 (seconds) 25-07-08 System Timers for VRS/DISA – waits before disconnecting a DISA (default = 10) Long Conversation Disconnect or any automatically transferred...
  • Page 508 Issue 12.0 UNIVERGE SV8100 Dial 703 + an External Paging Zone number (1~8 or 0 for All Call). - OR - Dial 710 + a busy extension number to barge in to a call. To forward extension calls using a DISA call into the system (from any 2500 type telephone): Dial the telephone number that rings the DISA trunk.
  • Page 509: Direct Station Selection (Dss) Console

    DSS and Hotline keys on multiline terminals and DSS Consoles. ACD/Non-ACD Agent DSS Lamping Available With the UNIVERGE SV8100 system, Programs 30-05-02~30-05-21 allow a non-ACD DSS console to light indicating the status of both non-ACD agents and ACD agents, but ACD agents do not show ACD status (Logged In/Out, etc.), only idle, busy, etc.
  • Page 510 Issue 12.0 UNIVERGE SV8100 Conditions Changing flash patterns for DSS Consoles also changes them for Hotline keys.  When installing a DSS, the system must auto-detect the console for the LEDs to function  correctly. When connecting the DSS to an extension previously defined with another circuit type, undefine the circuit type (enter 00 in Program 10-03-01 for the extension number), then connect the DSS Console.
  • Page 511 UNIVERGE SV8100 Issue 12.0 When a multiline terminal user is on a call, they can transfer to another station by pressing  a DSS key for that station. It is not necessary to press Transfer to transfer to another station using a DSS key.
  • Page 512 Issue 12.0 UNIVERGE SV8100 Related Features Automatic Call Distribution (ACD) Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Door Box Night Service One-Touch Calling Paging, External Paging, Internal Programmable Function Keys Speed Dial – System/Group/Station 2 - 482...
  • Page 513 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 514 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Determine if a BLF of the station 0 = Off 20-13-49 Class of Service Options lights when a Normal CO call is 1 = On (Supplementary Service) – BLF ...
  • Page 515 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the LED patterns for ACD 30-05-06 DSS Console Lamp Table – ACD  agents that are logged out on the [default = 5 (IL)] Agent Log Out (ACD DSS) DSS consoles.
  • Page 516 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Define the LED patterns for hotel 30-05-20 DSS Console Lamp Table – Hotel  status code on the DSS [default = 5 (IL)] Status Code (Hotel DSS) consoles.
  • Page 517 UNIVERGE SV8100 Issue 12.0 (Optional) Announce the call.  If called party does not want the call, press the flashing line key to retrieve it. Making an External Page using your DSS Console: Press the DSS Console External Page zone key (1~8).
  • Page 518 Issue 12.0 UNIVERGE SV8100 Using a DSS Console key as a One-Touch or Programmable Function Key:  A user can have DSS Console keys programmed as One-Touch Keys. These keys can be used for Direct Station Selection, Trunk Calling, Personal Speed Dial, Speed Dialing, and Service Code access. The stored service code cannot be longer than three digits.
  • Page 519: Directed Call Pickup

    UNIVERGE SV8100 Issue 12.0 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: Trunk calls (i.e., Ring Group calls)
  • Page 520 Issue 12.0 UNIVERGE SV8100 Related Features Call Arrival (CAR) Keys Department Calling Group Call Pickup Hold Hotline Park Secretary Call Pickup Secondary Incoming Extension Transfer Virtual Extensions VM8000 InMail Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 521 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Customize the Service Codes for MLT, SLT 11-12-26 Service Code Setup (for Service  call pickup for specified group. (default = 768) Access) – Call Pickup for Specified Group...
  • Page 522 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 492 Directed Call Pickup...
  • Page 523: Directory Dialing

    UNIVERGE SV8100 Issue 12.0 Directory Dialing Enhancements Directory Dialing with main CPU software Version 3000 or higher provides the following enhancements: Pressing the Right Cursor Key twice (on equipped terminals) displays the Common/Group Speed Dial  directory. Pressing the Right Cursor Key three times (on equipped terminals) displays the Extension Name ...
  • Page 524 Issue 12.0 UNIVERGE SV8100 System Availability Terminals All Multiline Terminals with Display and Softkeys Required Component(s) None Related Features Last Number Redial Name Storing Speed Dial – System/Group/Station Softkeys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 525 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number If a user waits longer than this time 0~64800 (seconds) 21-01-02 System Options for Outgoing between Directory Dialing steps, (default = 10) Calls – Intercom Interdigit Time ...
  • Page 526 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 496 Directory Dialing...
  • Page 527: Distinctive Ringing, Tones And Flash Patterns

    UNIVERGE SV8100 Issue 12.0 Distinctive Ringing, Tones and Flash Patterns Enhancements With Version 8000 or higher software, the number of Tone Patterns has increased from four to eight. Description Distinctive Ringing, Tones and Flash Patterns provide extension users with audible and visual call status signals.
  • Page 528 Issue 12.0 UNIVERGE SV8100 If Program 15-08 : Incoming Virtual Extension Ring Tone Setup is set to Incoming Ring  Tone Extension, then Program 15-10 : Incoming Virtual Extension Ring Tone Order Setup must have one of the priorities set to Incoming Ring Tone Extension.
  • Page 529: Figure 2-12 Trunk Distinctive Ringing Flow Chart

    UNIVERGE SV8100 Issue 12.0 Figure 2-12 Trunk Distinctive Ringing Flow Chart Distinctive Ringing, Tones and Flash Patterns 2 - 499...
  • Page 530: Figure 2-13 Icm Distinctive Ringing Flow Chart

    Issue 12.0 UNIVERGE SV8100 Figure 2-13 ICM Distinctive Ringing Flow Chart Default Setting Enabled 2 - 500 Distinctive Ringing, Tones and Flash Patterns...
  • Page 531 UNIVERGE SV8100 Issue 12.0 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Call Arrival (CAR) Keys Single Line Telephones, Analog 500/2500 Sets Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 532 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Select the extension intercom ring 1 = High 15-02-03 Multiline Telephone Basic Data tone. 2 = Medium Setup – Extension Ring Tone 3 = Low 4 = Ring Tone 1 ...
  • Page 533 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign a ring tone range (0~8) to ICM Tone Pattern, 15-08-01 Incoming Virtual Extension Ring incoming virtual extensions 0 = Pattern 1 Tone Setup assigned to a Virtual Extension 1 = Pattern 2 key (Program 15-07).
  • Page 534 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Define the ringing cycle for Door Ringing Cycle = 1~13 20-15-07 Ring Cycle Setup – Door Box  Box ringing for single line (default = 8) Ringing for SLT telephone.
  • Page 535: Table 2-17 Basic Tone Table - Tone 06

    UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number The following features require that Refer to Table 2-19 80-01-02 Service Tone Setup – Basic Tone Basic Tone Table – the system tones listed below be (39) Number Tone 39 on page 2-506 changed to match the table.
  • Page 536: Table 2-18 Basic Tone Table - Tone 14

    Issue 12.0 UNIVERGE SV8100 Table 2-18 Basic Tone Table – Tone 14 (Continued) Tone 14 0 - No Tone 0 - No Tone Table 2-19 Basic Tone Table – Tone 39 Tone 39 Unit Basic Tone Duration Gain Level 12~440/620Hz -16dB...
  • Page 537 UNIVERGE SV8100 Issue 12.0 To change the pitch of your incoming ring (multiline terminal only): Press Speaker. Dial 720. Dial 1 to change ringing for Intercom calls. - OR - Dial 2 to change ringing for trunk calls. Select the pitch (1~8).
  • Page 538 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 508 Distinctive Ringing, Tones and Flash Patterns...
  • Page 539: Do Not Disturb

    UNIVERGE SV8100 Issue 12.0 Do Not Disturb Enhancements With Version 8000 or higher software, when a call is ringing on an extension and Do Not Disturb (DND) is set, the DND can be enforced immediately or on the next call.
  • Page 540 Issue 12.0 UNIVERGE SV8100 Call Arrival (CAR) Key/ Virtual Extension (VE) do not support DND Programmable Function  keys. Multiline terminal users can activate or deactivate Do Not Disturb while on a call. This  option is not available for single line telephones.
  • Page 541 UNIVERGE SV8100 Issue 12.0 System Availability Terminals All Terminals Required Component(s) None Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Direct Inward Line (DIL) Distinctive Ringing, Tones and Flash Patterns Selectable Display Messaging Do Not Disturb...
  • Page 542 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 543 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-13-40 Class of Service Options ability to set or cancel Do Not 1 = On (Supplementary Service) – Do ...
  • Page 544 Issue 12.0 UNIVERGE SV8100 Dial the DND option code. 0 = Cancel DND 1 = Incoming Trunk Calls Blocked 2 = Paging, incoming Intercom, Call Forwards and Transferred Trunk Calls Blocked 3 = All Calls Blocked 4 = Call Forwards Blocked Single Line Telephone Lift the handset.
  • Page 545: Door Box

    The Door Box Feature Requires a PGD(2)-U10 ADP. A maximum of 56 PGD(2)-U10 ADP  units can be installed in an UNIVERGE SV8100 system. Refer to the UNIVERGE SV8100 System Hardware Manual for more information. If a PGD(2)-U10 ADP circuit has a Door Box (doorphone) connected, you cannot use that ...
  • Page 546 Each channel in the PGD(2)-U10 ADP has a jumper which must be set for Door Box  operation. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details. A Single Line Telephone (SLT), connected to an APR does not ring when the Door Phone ...
  • Page 547 UNIVERGE SV8100 Issue 12.0 Paging, External Single Line Telephones, Analog 500/2500 Sets Wireless DECT (SIP) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 548 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign a function key for External Line Key 1~48 15-07-01 Programmable Function Keys Call Forward by Doorphone (Code 0~99 (Normal Function 54). Code 751 by default)  ...
  • Page 549 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the Receive Gain for each 1~63 (-15.5dB ~ 32-03-03 Door Box Basic Setup – CODEC  Door Box. +15.5dB) Receive Gain Setup (default = 32) Define the name of each...
  • Page 550 Issue 12.0 UNIVERGE SV8100 To Answer a Door Box call while busy on another call: Multiline Terminal If you are busy on a call, the display shows the incoming Door Box call and the large LED flashes. Press Hold to place your active call on hold.
  • Page 551 UNIVERGE SV8100 Issue 12.0 To cancel Call Forwarding Off-Premise for a Door Box: At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press External Forward by Doorphone key (Program 15-07-01 or SC 751, code 54).
  • Page 552 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 522 Door Box...
  • Page 553: Drop Key

    UNIVERGE SV8100 Issue 12.0 Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Function Key. This feature allows Recall to be used to provide a hookflash to the PBX or Central Office.
  • Page 554 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 555 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign a Class of Service (1~15) Day Night/Mode: 1~8 20-06-01 Class of Service for Extensions to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
  • Page 556 Issue 12.0 UNIVERGE SV8100 Operation To use the Drop Key from a multiline terminal with a CO/PBX call in progress: Press the Function key programmed as a Drop Key. Receive the new CO/PBX dial tone. Dial the desired number. To use Feature plus Recall from a multiline terminal with a CO/PBX call in progress: Press Feature.
  • Page 557: D Term Cordless Ii Terminal

    Cordless II Terminal Description term The NEC D Cordless II Terminal may be used with the UNIVERGE SV8100 KTS. The DTR-4R-1 TEL uses 900 MHz Digital Spread Spectrum (DSS) Technology and must be connected in tandem to a multiline terminal. ...
  • Page 558 Recall key assigned in the phone configuration or, by a Flash Key assigned to one of the line keys in Program 15-07 (751: 62) (Version 4000 or higher software is required). The Dterm Cordless Lite II can be used in conjunction with the UNIVERGE SV8100 and ...
  • Page 559 UNIVERGE SV8100 Issue 12.0 System Availability Terminals DTR-4R-1 TEL Required Component(s) CD-8DLCA -OR- CD-8DLCA with PZ-8DLCB Daughter Board -OR- CD-16DLCA Related Features None term Cordless II Terminal 2 - 529...
  • Page 560 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 561 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set up and confirm the Basic 0 = Not set 10-03-06 ETU Setup (DLCA PKG Setup) – Configuration data for terminal 6 = PGD(2)-U10 ADP Terminal Type (B2) type.
  • Page 562 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-07-05 Class of Service Options ability to use the Trunk-to-Trunk 1 = On (Administrator Level) – Set/ ...
  • Page 563 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the COS for the SMDR 0 = Off 20-07-20 Class of Service Options printout of accumulated account 1 = On (Administrator Level) – SMDR code data. (default = 0 for Printout Accumulated Account ...
  • Page 564 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On Toll Restricting 0 = Off 20-08-06 Class of Service Options Override (Service Code 663). 1 = On (Outgoing Call Service) – Toll  (default = 0 for...
  • Page 565 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On a user Class of 0 = Off 20-08-15 Class of Service Options Service from automatically 1 = On (Outgoing Call Service) – Block blocking outgoing Caller ID...
  • Page 566 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Define whether or not an 0 = Off 20-09-03 Class of Service Options extension displays the Caller 1 = On (Incoming Call Service) – Sub  Sub-Address. (default = 0 for...
  • Page 567 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-10-06 Class of Service Options ability to use Meet-Me Conference 1 = On (Answer Service) – Meet-Me ...
  • Page 568 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-11-07 Class of Service Options (Hold/ ability to use Transfer Without 1 = On Transfer Service) – Transfer ...
  • Page 569 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-11-17 Class of Service Options (Hold/ ability in a Department Group to 1 = On Transfer Service) – Department ...
  • Page 570 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On extension user 0 = Off 20-13-02 Class of Service Options ability to use Long Conversation 1 = On (Supplementary Service) – Long  Cutoff for incoming calls.
  • Page 571 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-13-15 Class of Service Options ability to barge-in on other's calls. 1 = On (Supplementary Service) – ...
  • Page 572 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-13-26 Class of Service Options ability to use Group Listen. 1 = On (Supplementary Service) –  (default = 1 for...
  • Page 573 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On an extension user 0 = Off 20-13-38 Class of Service Options ability to use the Headset ringing. 1 = On (Supplementary Service) – ...
  • Page 574  Function keys F1~F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal.  When initially installed, function keys F1~F4 default to Line Keys 1~4 respectively and Off-Hook Ringing defaults to ON.
  • Page 575 UNIVERGE SV8100 Issue 12.0 Announce the call after tone burst or wait for call to be answered. To place an outside call: Press TALK. X icon is displayed Dial trunk access code and number -OR- Select trunk appearance and dial number.
  • Page 576 Issue 12.0 UNIVERGE SV8100 To place a conference call: With a call in progress, press CONF. Place second internal or external call. Announce conference. Press CONF again. A 3-party conference is established. When any party hangs up, the conference still includes the remaining parties.