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®
INT-2067 (UNIV)
Issue 12.0
(Version 9000)

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   Summary of Contents for NEC Univerge SV8100

  • Page 1: Features And Specifications Manual

    ® Features and Specifications Manual INT-2067 (UNIV) Issue 12.0 (Version 9000)

  • Page 3

    NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.

  • Page 5

    The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.

  • Page 6

    UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.

  • Page 7: Table Of Contents

    Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes ....................2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ........2-2 Section 4 Features......................2-10 Account Code – Forced/Verified/Unverified ............2-11 Account Code Entry.................... 2-19 Alarm ........................2-25 Alarm Reports..................... 2-29 Alphanumeric Display..................

  • Page 8: Table Of Contents

    Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Barge-In......................2-143 Battery Backup – System Memory ..............2-149 Battery Backup – System Power..............2-151 Call Appearance (CAP) Keys ................2-153 Call Arrival (CAR) Keys ..................2-159 Call Duration Timer ..................2-165 Call Forwarding – Centrex................2-167 Call Forwarding ....................

  • Page 9: Issue

    UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Cordless DECT Terminals................2-355 Cordless Telephone Connection ..............2-375 Data Line Security .................... 2-393 Delayed Ringing ....................2-395 Department Calling................... 2-401 Department Step Calling .................. 2-413 Dial Pad Confirmation Tone ................2-417 Dial Tone Detection ..................2-419 Dialing Number Preview ...................

  • Page 10: Table Of Contents

    Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Forced Trunk Disconnect ................. 2-683 General Purpose Relay ..................2-687 Group Call Pickup .................... 2-693 Group Listen..................... 2-697 Handset Mute ....................2-701 Handsfree and Monitor..................2-709 Handsfree Answerback/Forced Intercom Ringing..........2-713 Headset Operation ................... 2-717 Hold ........................

  • Page 11: Table Of Contents

    Mobile Extension .................... 2-1067 Callback to Cell Phone ..................2-1075 Multiple Trunk Types ..................2-1091 Music on Hold....................2-1111 Name Storing....................2-1121 NEC Meeting Center (NMC)................2-1125 Night Service ....................2-1133 Off-Hook Signaling ..................2-1143 One-Touch Calling..................2-1149 Operator ......................2-1155 (OPX) Off-Premise Extension.................

  • Page 12: Table Of Contents

    Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Paging, External (VRS) .................. 2-1177 Paging, Internal ....................2-1181 Park ........................ 2-1187 Personal Park at a Co-Worker’s Extension ............2-1189 PBX Compatibility................... 2-1197 PC Programming.................... 2-1203 Outbound IP Connection..................2-1212 Power Failure Transfer................... 2-1223 Prime Line Selection ..................2-1227 Private Line ....................

  • Page 13: Table Of Contents

    UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ SLT Adapter ....................2-1351 SMB8000 Communications Analyst ............... 2-1369 SMB8000 E911 Security Notification ..............2-1379 SMB8000 Conference Bridge................. 2-1383 SMB8000 Conference Bridge – Outlook Integration ........2-1395 Softkeys......................2-1415 Speed Dial – System/Group/Station............... 2-1419 Speed Dial – Telephone Book................ 2-1439 Station Hunt....................

  • Page 14: Table Of Contents

    Voice Security Recorder (VSR) ..............2-1913 ™ NEC SonicView IP Recorder (1.0) ..............2-1917 NEC SonicView Recorder (TDM and IP) (2.0) ............2-1923 NEC SonicView Recorder (2.7)................2-1929 Voice Mail Integration (Analog) ..............2-1941 Voice Mail Message Indication on Line Keys ..........2-1963 Voice Over...................... 2-1969...

  • Page 15: Section 1 About This Chapter

    UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Voice Response System (VRS)..............2-1973 Voice Response System (VRS) Embedded VRS........... 2-1997 Voice Response System (VRS) Upload Download Audio ......2-2011 Voice Response System (VRS) – Call Forwarding – Park and Page..... 2-2019 Volume Controls ..................... 2-2025 Warning Tone for Long Conversation.............

  • Page 16

    Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...

  • Page 17: List Of Figures

    LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example .............. 1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ....... 1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ............. 2-238 Figure 2-2 Department Calling Priority Call Routing ..........2-404 Figure 2-3 Department Calling Circular Routing ............

  • Page 18

    New Toolbars Added – Outlook 2007 ............ 2-1402 Figure 2-45 New Toolbars Added – Outlook 2010 ............ 2-1403 Figure 2-46 NEC Bridge Settings Screen – Outlook 2007 ........2-1404 Figure 2-47 NEC Bridge Settings Screen – Outlook 2010 ........2-1404 Figure 2-48 Schedule NEC Meeting –...

  • Page 19

    Issue 12.0 ___________________________________________________________________________________ Figure 2-50 Meeting Scheduled Example ..............2-1406 Figure 2-51 Schedule NEC Meeting – Using Advanced Options ......2-1407 Figure 2-52 Schedule a Recurring NEC Meeting ............2-1409 Figure 2-53 Editing a NEC Meeting ................2-1410 Figure 2-54 NEC Meeting Delete ................

  • Page 20

    Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-77 Port Forwarding with Session Boarder Controller ........2-1720 Figure 2-78 Multicast Mode Example ................ 2-1730 Figure 2-79 Unicast Mode Example ................2-1730 Figure 2-80 Auto Mode Example ................2-1731 Figure 2-81 Uniform Call Distribution (UCD) Priority Call Routing ......2-1739 Figure 2-82 Uniform Call Distribution (UCD) Circular Routing ........

  • Page 21

    LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Feature Comparison List ................2-2 Table 2-2 Sample Alarm Report ................... 2-30 Table 2-3 Alarm Report Definitions ................2-31 Table 2-4 Alarm Report Item Definitions ............... 2-31 Table 2-5 Sample System Information Printout ............2-32 Table 2-6 DT330 Compatibility Settings ...............

  • Page 22

    Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 CPN for VE 911 Calls ................. 2-592 Table 2-26 CPN for CCIS Standard Calls ..............2-593 Table 2-27 CPN for CCIS VE Standard Calls ............... 2-597 Table 2-28 CPN for CCIS 911 Calls ................2-605 Table 2-29 CPN for CCIS VE 911 Calls ...............

  • Page 23

    UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Table 2-50 IPK II Supported Hardware ................. 2-882 Table 2-51 Supported Optional Equipment (via MGN-U10 ETU) ......... 2-883 Table 2-52 Supported Optional Equipment ..............2-884 Table 2-53 Restrictions for Calling Party Names ............2-893 Table 2-54 K-CCIS Main and Remote System VoIP Resources Used ......

  • Page 24

    Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-77 Selectable Display Message – Character Entry Chart ......2-1329 Table 2-78 Intercom or Trunk Ring Setting ..............2-1333 Table 2-79 Communications Analyst Support ............2-1370 Table 2-80 Migration Supported Blades ..............2-1387 Table 2-81 Keys for Entering Names .................

  • Page 25

    UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Table 2-104 IPLA DSP Usage ..................2-1552 Table 2-105 IPLB DSP Usage ..................2-1553 Table 2-106 TAPI Commands ..................2-1598 Table 2-107 SV8100 Configuration ................2-1646 Table 2-108 Windows Mobile Devices ................2-1704 Table 2-109 Nokia Devices ...................

  • Page 26

    Table 2-135 Language Setting Operation ..............2-1911 Table 2-136 IP Recorder Basic Licenses ..............2-1921 Table 2-137 SV8100 CPU License (NEC SonicView Recorder) ........2-1927 Table 2-138 Known Limitations ..................2-1929 Table 2-139 System Minimum Requirements .............. 2-1935 Table 2-140 Server Hardware Matrix ................

  • Page 27

    Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.

  • Page 28

    Issue 12.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.

  • Page 29

    UNIVERGE SV8100 Issue 12.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...

  • Page 30

    1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.

  • Page 31

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.

  • Page 32

    EATURE OMPARISON ECTION Table 2-1 Feature Comparison List provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. Table 2-1 Feature Comparison List IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified...

  • Page 33

    UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection...

  • Page 34

    Issue 12.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Caller ID Caller ID Caller ID – Flexible Ringing Not Supported Central Office Calls, Answering Central Office Calls, Answering Central Office Calls, Placing...

  • Page 35

    UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Directed Call Pickup Directed Call Pickup Directory Dialing Directory Dialing Distinctive Ringing, Tones and Flash Patterns Distinctive Ringing, Tones and Flash Patterns...

  • Page 36

    Issue 12.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Headset Operation Headset Operation Hold Hold Hot Key-Pad Hot Key-Pad Hotel/Motel Hotel/Motel Hotline Hotline...

  • Page 37

    UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Licensing Licensing Line Preference Line Preference Long Conversation Cutoff Long Conversation Cutoff Loop Keys Not Supported Maintenance Not Supported Meet Me Conference...

  • Page 38

    Issue 12.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name PBX Compatibility PBX Compatibility PC Programming PC Programming Power Failure Transfer Power Failure Transfer Prime Line Selection Prime Line Selection Private Line...

  • Page 39

    UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Softkeys Softkeys Speed Dial – System/Group/Station Speed Dial – System/Group/Station Speed Dial – Telephone Book Not Supported Station Add-On Console SV8100/SV8300 Terminals...

  • Page 40

    Audio Volume Controls Volume Controls Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...

  • Page 41

    Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.

  • Page 42

    Issue 12.0 UNIVERGE SV8100 Operator Notification To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom call to the attendant and a RESTRICT message in the operator display.

  • Page 43: System Availability

    UNIVERGE SV8100 Issue 12.0 To simplify Account Code Entry, store the Account Code (e.g., 1234 ) in a One-Touch    Key. Just press the key instead of dialing the codes. Account Codes appear on the SMDR report (even if they are hidden on the telephone ...

  • Page 44

    Issue 12.0 UNIVERGE SV8100 Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.

  • Page 45

    UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On the Operator Alert 0 = Off 20-13-20 Class of Service Options when a forced account code is (Supplementary Service) – 1 = On ...

  • Page 46

    Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable (1) or Disable (0) the 0 = Not Used 40-10-01 Voice Announcement Service system ability to play the fixed Option – VRS Fixed Message 1 = Used ...

  • Page 47

    UNIVERGE SV8100 Issue 12.0 Dial your Account Code [1~16 digits, using 0~9 and or (3~16 digits for Forced)].  If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden, each digit you dial shows ...

  • Page 48

    Issue 12.0 UNIVERGE SV8100 To enter a Forced Account Code at a single line telephone: Access trunk for outside call.  Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  With Forced Account Codes, you hear, “Please enter an Account Code.”(depending on programming).