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NEC Univerge SV8100 Features And Specifications Manual

NEC Univerge SV8100 Features And Specifications Manual

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Features and Specifications Manual

INT-2067 (UNIV)

Issue 12.0

(Version 9000)

Table of Contents

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Summary of Contents for NEC Univerge SV8100

Page 1: Features And Specifications Manual
® Features and Specifications Manual INT-2067 (UNIV) Issue 12.0 (Version 9000)
Page 3 NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.
Page 5 The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
Page 6 UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.
Page 7: Table Of Contents
Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes ....................2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ........2-2 Section 4 Features......................2-10 Account Code – Forced/Verified/Unverified ............2-11 Account Code Entry.................... 2-19 Alarm ........................2-25 Alarm Reports..................... 2-29 Alphanumeric Display..................
Page 8 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Barge-In......................2-143 Battery Backup – System Memory ..............2-149 Battery Backup – System Power..............2-151 Call Appearance (CAP) Keys ................2-153 Call Arrival (CAR) Keys ..................2-159 Call Duration Timer ..................2-165 Call Forwarding – Centrex................2-167 Call Forwarding ....................
Page 9 UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Cordless DECT Terminals................2-355 Cordless Telephone Connection ..............2-375 Data Line Security .................... 2-393 Delayed Ringing ....................2-395 Department Calling................... 2-401 Department Step Calling .................. 2-413 Dial Pad Confirmation Tone ................2-417 Dial Tone Detection ..................2-419 Dialing Number Preview ...................
Page 10 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Forced Trunk Disconnect ................. 2-683 General Purpose Relay ..................2-687 Group Call Pickup .................... 2-693 Group Listen..................... 2-697 Handset Mute ....................2-701 Handsfree and Monitor..................2-709 Handsfree Answerback/Forced Intercom Ringing..........2-713 Headset Operation ................... 2-717 Hold ........................
Page 11 Mobile Extension .................... 2-1067 Callback to Cell Phone ..................2-1075 Multiple Trunk Types ..................2-1091 Music on Hold....................2-1111 Name Storing....................2-1121 NEC Meeting Center (NMC)................2-1125 Night Service ....................2-1133 Off-Hook Signaling ..................2-1143 One-Touch Calling..................2-1149 Operator ......................2-1155 (OPX) Off-Premise Extension.................
Page 12 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Paging, External (VRS) .................. 2-1177 Paging, Internal ....................2-1181 Park ........................ 2-1187 Personal Park at a Co-Worker’s Extension ............2-1189 PBX Compatibility................... 2-1197 PC Programming.................... 2-1203 Outbound IP Connection..................2-1212 Power Failure Transfer................... 2-1223 Prime Line Selection ..................2-1227 Private Line ....................
Page 13 UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ SLT Adapter ....................2-1351 SMB8000 Communications Analyst ............... 2-1369 SMB8000 E911 Security Notification ..............2-1379 SMB8000 Conference Bridge................. 2-1383 SMB8000 Conference Bridge – Outlook Integration ........2-1395 Softkeys......................2-1415 Speed Dial – System/Group/Station............... 2-1419 Speed Dial – Telephone Book................ 2-1439 Station Hunt....................
Page 14 Voice Security Recorder (VSR) ..............2-1913 ™ NEC SonicView IP Recorder (1.0) ..............2-1917 NEC SonicView Recorder (TDM and IP) (2.0) ............2-1923 NEC SonicView Recorder (2.7)................2-1929 Voice Mail Integration (Analog) ..............2-1941 Voice Mail Message Indication on Line Keys ..........2-1963 Voice Over...................... 2-1969...
Page 15: Section 1 About This Chapter
UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Voice Response System (VRS)..............2-1973 Voice Response System (VRS) Embedded VRS........... 2-1997 Voice Response System (VRS) Upload Download Audio ......2-2011 Voice Response System (VRS) – Call Forwarding – Park and Page..... 2-2019 Volume Controls ..................... 2-2025 Warning Tone for Long Conversation.............
Page 16 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...
Page 17: List Of Figures
LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example .............. 1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ....... 1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ............. 2-238 Figure 2-2 Department Calling Priority Call Routing ..........2-404 Figure 2-3 Department Calling Circular Routing ............
Page 18 New Toolbars Added – Outlook 2007 ............ 2-1402 Figure 2-45 New Toolbars Added – Outlook 2010 ............ 2-1403 Figure 2-46 NEC Bridge Settings Screen – Outlook 2007 ........2-1404 Figure 2-47 NEC Bridge Settings Screen – Outlook 2010 ........2-1404 Figure 2-48 Schedule NEC Meeting –...
Page 19 Issue 12.0 ___________________________________________________________________________________ Figure 2-50 Meeting Scheduled Example ..............2-1406 Figure 2-51 Schedule NEC Meeting – Using Advanced Options ......2-1407 Figure 2-52 Schedule a Recurring NEC Meeting ............2-1409 Figure 2-53 Editing a NEC Meeting ................2-1410 Figure 2-54 NEC Meeting Delete ................
Page 20 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-77 Port Forwarding with Session Boarder Controller ........2-1720 Figure 2-78 Multicast Mode Example ................ 2-1730 Figure 2-79 Unicast Mode Example ................2-1730 Figure 2-80 Auto Mode Example ................2-1731 Figure 2-81 Uniform Call Distribution (UCD) Priority Call Routing ......2-1739 Figure 2-82 Uniform Call Distribution (UCD) Circular Routing ........
Page 21 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Feature Comparison List ................2-2 Table 2-2 Sample Alarm Report ................... 2-30 Table 2-3 Alarm Report Definitions ................2-31 Table 2-4 Alarm Report Item Definitions ............... 2-31 Table 2-5 Sample System Information Printout ............2-32 Table 2-6 DT330 Compatibility Settings ...............
Page 22 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 CPN for VE 911 Calls ................. 2-592 Table 2-26 CPN for CCIS Standard Calls ..............2-593 Table 2-27 CPN for CCIS VE Standard Calls ............... 2-597 Table 2-28 CPN for CCIS 911 Calls ................2-605 Table 2-29 CPN for CCIS VE 911 Calls ...............
Page 23 UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Table 2-50 IPK II Supported Hardware ................. 2-882 Table 2-51 Supported Optional Equipment (via MGN-U10 ETU) ......... 2-883 Table 2-52 Supported Optional Equipment ..............2-884 Table 2-53 Restrictions for Calling Party Names ............2-893 Table 2-54 K-CCIS Main and Remote System VoIP Resources Used ......
Page 24 Issue 12.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-77 Selectable Display Message – Character Entry Chart ......2-1329 Table 2-78 Intercom or Trunk Ring Setting ..............2-1333 Table 2-79 Communications Analyst Support ............2-1370 Table 2-80 Migration Supported Blades ..............2-1387 Table 2-81 Keys for Entering Names .................
Page 25 UNIVERGE SV8100 Issue 12.0 ___________________________________________________________________________________ Table 2-104 IPLA DSP Usage ..................2-1552 Table 2-105 IPLB DSP Usage ..................2-1553 Table 2-106 TAPI Commands ..................2-1598 Table 2-107 SV8100 Configuration ................2-1646 Table 2-108 Windows Mobile Devices ................2-1704 Table 2-109 Nokia Devices ...................
Page 26 Table 2-135 Language Setting Operation ..............2-1911 Table 2-136 IP Recorder Basic Licenses ..............2-1921 Table 2-137 SV8100 CPU License (NEC SonicView Recorder) ........2-1927 Table 2-138 Known Limitations ..................2-1929 Table 2-139 System Minimum Requirements .............. 2-1935 Table 2-140 Server Hardware Matrix ................
Page 27: Chapter 1 Introduction
Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.
Page 28: Figure 1-1 Sv8100 Key Assignment Example
Issue 12.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.
Page 29: Figure 1-2 Feature Access/One-Touch Key Assignment Example
UNIVERGE SV8100 Issue 12.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...
Page 30 1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.
Page 31: Chapter 2 Features
HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
Page 32: Important Notes
EATURE OMPARISON ECTION Table 2-1 Feature Comparison List provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. Table 2-1 Feature Comparison List IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified...
Page 33 UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection...
Page 34 Issue 12.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Caller ID Caller ID Caller ID – Flexible Ringing Not Supported Central Office Calls, Answering Central Office Calls, Answering Central Office Calls, Placing...
Page 35 UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Directed Call Pickup Directed Call Pickup Directory Dialing Directory Dialing Distinctive Ringing, Tones and Flash Patterns Distinctive Ringing, Tones and Flash Patterns...
Page 36 Issue 12.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Headset Operation Headset Operation Hold Hold Hot Key-Pad Hot Key-Pad Hotel/Motel Hotel/Motel Hotline Hotline...
Page 37 UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Licensing Licensing Line Preference Line Preference Long Conversation Cutoff Long Conversation Cutoff Loop Keys Not Supported Maintenance Not Supported Meet Me Conference...
Page 38 Issue 12.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name PBX Compatibility PBX Compatibility PC Programming PC Programming Power Failure Transfer Power Failure Transfer Prime Line Selection Prime Line Selection Private Line...
Page 39 UNIVERGE SV8100 Issue 12.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Softkeys Softkeys Speed Dial – System/Group/Station Speed Dial – System/Group/Station Speed Dial – Telephone Book Not Supported Station Add-On Console SV8100/SV8300 Terminals...
Page 40: Features
Audio Volume Controls Volume Controls Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...
Page 41: Account Code - Forced/Verified/Unverified
Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 42 Issue 12.0 UNIVERGE SV8100 Operator Notification To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom call to the attendant and a RESTRICT message in the operator display.
Page 43: System Availability
UNIVERGE SV8100 Issue 12.0 To simplify Account Code Entry, store the Account Code (e.g., 1234 ) in a One-Touch    Key. Just press the key instead of dialing the codes. Account Codes appear on the SMDR report (even if they are hidden on the telephone ...
Page 44 Issue 12.0 UNIVERGE SV8100 Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 45 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On the Operator Alert 0 = Off 20-13-20 Class of Service Options when a forced account code is (Supplementary Service) – 1 = On ...
Page 46 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable (1) or Disable (0) the 0 = Not Used 40-10-01 Voice Announcement Service system ability to play the fixed Option – VRS Fixed Message 1 = Used ...
Page 47 UNIVERGE SV8100 Issue 12.0 Dial your Account Code [1~16 digits, using 0~9 and or (3~16 digits for Forced)].  If you make an incorrect entry, your system may automatically alert the operator. If Account Codes are hidden, each digit you dial shows ...
Page 48 Issue 12.0 UNIVERGE SV8100 To enter a Forced Account Code at a single line telephone: Access trunk for outside call.  Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  With Forced Account Codes, you hear, “Please enter an Account Code.”(depending on programming).
Page 49: Account Code Entry
UNIVERGE SV8100 Issue 12.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
Page 50 Issue 12.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...
Page 51 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 52 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Enable Account Codes for all calls 0 = Account Codes for 35-05-02 Account Code Setup – Forced or just toll calls (for mode 2 or 3 in toll and local calls (All) Account Code Toll Call Setup ...
Page 53 UNIVERGE SV8100 Issue 12.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.
Page 54 Issue 12.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call.  Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information. Dial  Enter Account Code (1~16 digits).
Page 55: Alarm
UNIVERGE SV8100 Issue 12.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
Page 56 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 57 UNIVERGE SV8100 Issue 12.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset.  The single line set user hears Music on Hold when the handset is lifted. To check the programmed alarm time at a multiline terminal: Press Help.
Page 58 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...
Page 59: Alarm Reports
V7000 Enhancement License (0036) and Maintenance License (0043). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.
Page 60: Table 2-2 Sample Alarm Report
Issue 12.0 UNIVERGE SV8100 Table 2-2 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
Page 61: Table 2-3 Alarm Report Definitions
UNIVERGE SV8100 Issue 12.0 Table 2-3 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
Page 62: Table 2-5 Sample System Information Printout
Issue 12.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-5 Sample System Information Printout System Information 05/18/2006 11:02...
Page 63 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...
Page 64 Issue 12.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...
Page 65 UNIVERGE SV8100 Issue 12.0 System Availability Terminals All Multiline Terminals Required Component(s) When using the Version 7.00 feature to email DIMLast and DIMDump files, the following components are required: USB memory stick PZ-ME50-US V7000 Enhancement License (0036) Maintenance License (0043)
Page 66 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 67 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the day for the alarm report to Day 00~31 90-24-02 System Alarm Report  print. Notification Time Setup – Day (0 = Disabled) (default = 00) Set the hour for the alarm report to...
Page 68 Issue 12.0 UNIVERGE SV8100 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number Assign the IP Address. 0.0.0.0~ 10-12-01 CD-CP00-US Network Setup – IP 126.255.255.254 Address 128.0.0.1~ 191.254.255.254  192.0.0.1~ 223.255.255.254 (default = 192.168.0.10) The setting of Subnet Mask is 128.0.0.0...
Page 69 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number When enabled the system will 0 = Disabled 90-10-02 System Alarm Setup – Report provide notification of events for 1 = Enabled each of the enabled reports. This ...
Page 70 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number When enabled the system will 0 = Disabled 90-11-15 System Alarm Report – DIMLOG send an email notification when a 1 = Enabled Notification system fault occurs and DIMLast/ (default = 0) ...
Page 71 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Set the email address for replies to Up to 48 characters 47-18-09 VM8000 InMail Setup – Reply to outgoing emails. This email Address (default = No Setting) ...
Page 72 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 42 Alarm Reports...
Page 73: Alphanumeric Display
UNIVERGE SV8100 Issue 12.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
Page 74 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 75 UNIVERGE SV8100 Issue 12.0 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 45...
Page 76 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 46 Alphanumeric Display...
Page 77: Analog Communications Interface (Aci)
The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
Page 78 Issue 12.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
Page 79 Paging circuits on the CD-CP00-US. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications...
Page 80 Issue 12.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
Page 81 UNIVERGE SV8100 Issue 12.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 82 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign the ACI Call Recording Extension Number = 14-09-01 Conversation Recording destination per trunk. The Maximum eight digits Destination for Trunks – ACI destination can be an ACI port...
Page 83 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign ACI software ports to ACI ACI Ports: 1~96 33-02-01 ACI Department Calling Group – Department Groups. This lets ACI Group Number ACI Groups: 1~16 callers connect to ACI software...
Page 84 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 54 Analog Communications Interface (ACI)
Page 85: Ancillary Device Connection
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
Page 86: Table 2-6 Dt330 Compatibility Settings
Issue 12.0 UNIVERGE SV8100 When a single line phone is connected to an AP(R)-R or APR-L, the 2nd channel of ESI  must be used (Programs 10-03-06 and 10-03-07) to switch back and forth between a call and call waiting.
Page 87 UNIVERGE SV8100 Issue 12.0 System Availability Terminals All Multiline Terminals except DTR-2DT-1 TEL, DTP-2DT-1 TEL, and DTP-16HC-1 TEL. Required Component(s) AP(R)-R  AP(A)-R  PSA-L  ADA-L  APR-L  Related Features Electra Elite IPK Terminals SV8100/SV8300 Terminals Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 88 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Customize the transmit and 1~63 (-15.5 +15.5dB) 10-03-04 ETU Setup (LCA PKG Setup) – receive levels of the CODEC Gain Receive Gain Level (R-Level) [default = 32 (0dB)] ...
Page 89: Answer Hold
UNIVERGE SV8100 Issue 12.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
Page 90 Issue 12.0 UNIVERGE SV8100 Required Component(s) None Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 91 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Turn Off or On the extension ability 0 = Off 20-09-01 Class of Service Options to receive a second call from a (Incoming Call Service) – 1 = On Second Call for DID/DISA/DIL/ DID, DISA, DIL, or tie line caller.
Page 92 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 62 Answer Hold...
Page 93: Answer Key
UNIVERGE SV8100 Issue 12.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
Page 94 Issue 12.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 95 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign the destination extension Number of Transferring 22-07-01 DIL Assignment or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...
Page 96 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 66 Answer Key...
Page 97: Attendant Call Queuing
UNIVERGE SV8100 Issue 12.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
Page 98 Issue 12.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 99 UNIVERGE SV8100 Issue 12.0 Operation None Attendant Call Queuing 2 - 69...
Page 100 Issue 12.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 70 Attendant Call Queuing...
Page 101: Automatic Call Distribution (Acd)
UNIVERGE SV8100 Issue 12.0 Automatic Call Distribution (ACD) Enhancements With Version 5000 or higher software, ACD calls can be routed based on agent skill levels. With Version 7000 or higher software, the number of ACD MIS Monitoring programs that can run simultaneously increases from five to a maximum of 16.
Page 102 Issue 12.0 UNIVERGE SV8100 How often the time in queue portion of the display reoccurs.  If the supervisor should hear a Queue Alarm when the time in queue portion reoccurs.  This alarm is a single beep tone that reminds the supervisor to check the condition of the queue.
Page 103 UNIVERGE SV8100 Issue 12.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
Page 104 Issue 12.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
Page 105 UNIVERGE SV8100 Issue 12.0 Busy on a call.  Placing an Emergency Call to the supervisor.  Not available or installed.  The ACD Supervisor can use their console also for placing and transferring calls – just like any other extension user.
Page 106 Issue 12.0 UNIVERGE SV8100 With a Rest Mode key programmed on an ACD agent’s telephone, when the agent is in rest mode, the key is lit. If the Rest Mode key is pressed while an agent is on a call, the key flashes to indicate a pre-Rest Mode status.
Page 107 UNIVERGE SV8100 Issue 12.0 Automatic Work Time: The system implements Automatic Work Time for the agent as soon as they hang up their current call. This is helpful in applications (such as Tech Service groups) where follow-up paperwork is a requirement for every call.
Page 108 Issue 12.0 UNIVERGE SV8100 Queue Status Display with Scrolling: When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the ACD Group Supervisor and/or agent’s display (based on the Class of Service). The display helps the supervisor keep track of the traffic load in their group.
Page 109 UNIVERGE SV8100 Issue 12.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
Page 110 ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. The UNIVERGE SV8100 ACD MIS is supported on Windows XP, Windows Vista 32-bit, and Windows 7 32- and 64-bit. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information.
Page 111 ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...
Page 112 SV8100 product line. Initially, the InServer will come pre-installed with Windows Embedded Standard OS and support the setup and deployment of the NEC Desktop Suite and InACD MIS (Version 5000 or higher software is required).
Page 113 A new report (Abandoned Call Detail by Queue) has been built and will display the Caller ID  for each abandoned call. (ACD MIS 1.5.0.0 or higher is required). Default Setting Refer to the UNIVERGE SV8100 ACD Manual for more details. System Availability Terminals All Terminals...
Page 114  Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...
Page 115 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number When using service code 669 to 11-13-12 Service Code Setup (for ACD) – change an agent ACD group, the Change Agent ACD Group by (default = 669) supervisor must enter a 2-digit Supervisor ...
Page 116 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign the delayed ringing options Day Night/Mode: 1~8 15-11-01 Virtual Extension Delayed Ring for an extension Virtual Extension Assignment Ringing: or Virtual Extension Group Answer 0 = Immediate Ring ...
Page 117 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the LED patterns for out of Lamp Pattern Data 30-05-05 DSS Console Lamp Table – Out  schedule (ACD/DSS) functions on of Schedule (ACD DSS) the DSS consoles.
Page 118 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Determine whether an incoming 0, 1~7 41-03-03 Incoming Ring Group call to a trunk ring group should Assignment for ACD Group – 0 = No Priority follow a priority assignment.
Page 119 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Assign the four Work Schedules Day No./Time Pattern: 41-07-01 ACD Weekly Schedule Setup (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this...
Page 120 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Assign the overflow mode (0~9), 0 = No Setting 41-08-02 ACD Overflow Options – ACD destination and announcement Overflow Destination 1~64 = ACD Group message types. Delay 65 = Overflow Table...
Page 121 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the ACI port number to be 0~96 41-10-02 ACI Delay Announcement – 2nd used for the delay Delay Announcement ACI Port 0 = No Setting announcement.This program is...
Page 122 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set the time, after the last 2nd 0~64800 (seconds) 41-11-07 VRS Delay Announcement –  Delay Message is played, before ACD Forced Disconnect Time 0 = No Disconnect the call is disconnected.
Page 123 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define if agents manually enter 0 = After wrap up mode 41-14-02 ACD Options Setup – Automatic wrap mode by pressing a key, or key is pressed Wrap Up Mode...
Page 124 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set various options for ACD 2nd Data: 41-14-13-2 ACD Options Setup – Groups. When an option is set for Destination Number Type 0 = None an ACD Group, the setting is in...
Page 125 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Define the maximum number of 0~200 41-16-01 ACD Threshold Overflow –  calls allowed in the ACD queue Number of Calls in Queue (0 = No Limitation) before overflow occurs.
Page 126 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number For each AIC table, define the 0~64 41-18-10 ACD Agent Identity Code Setup –  ACD group AIC Agents are in ACD Group Number in Mode 8 0 = No Setting during mode 8.
Page 127 UNIVERGE SV8100 Issue 12.0 Level Program Program Name Description/Comments Assigned Data Number Program 41-15 can also provide a 0~64800 (seconds) 41-20-02 ACD Queue Display Settings – queue alarm to the agents. The Queue Status Display Time (default = 5) options in Program 41-20 should ...
Page 128 Issue 12.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number Set whether the Agent ID or 0 = Agent Extension 41-24-02 Caller ID Marking Setup – ACD extension number of the ACD Number Agent Info for Caller ID ...
Page 129 UNIVERGE SV8100 Issue 12.0 Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press Feature. Press the HEADSET key (Program 15-07-01 or SC 751: 05).  The Headset key blinks when Automatic Headset is activated.
Page 130 Issue 12.0 UNIVERGE SV8100 To Log Out (for single or multiple agent log ins): Multiline Terminal  All AIC log ins become logged out. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 1 to accept.
Page 131 UNIVERGE SV8100 Issue 12.0 Single Line Telephone  Follow Steps 1~3 to log in with additional AICs (up to three) anytime. Lift the handset and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).
Page 132 Issue 12.0 UNIVERGE SV8100 Rest Mode: To Set The Manual Rest Mode: Multiline Terminal With the multiline terminal idle, press the ACD Rest Mode key (Program 15-07-01 or SC 752: 13).   The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key flashes until the agent hangs up.
Page 133: Automatic Release
UNIVERGE SV8100 Issue 12.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.