Serial Call - NEC Univerge SV8100 Features And Specifications Manual

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UNIVERGE SV8100

Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves

transferring steps between users. For example, a Customer Service Representative (CSR) has a client

on the telephone who needs technical advice. The CSR wants to send the call to Technical Service, but

needs to advise the client of certain costs when Technical Service is done. Rather than transferring the

call back and forth, the CSR can use Serial Call to Technical Service and announce, "I have Ted on the

telephone. I need to talk to him again. Just hang up when you're done and I'll get him back."

The transferring extension can remain off-hook to auto-receive the callback or hang up and

it rings back to them.

Serial Call requires a uniquely programmed function key (Program 15-07 or SC 751: 43) or

assigning the Transfer key as Call Back in (Program 15-02-05=1).

Serial Call is not available to single line telephones.

Serial Call can be activated only during a supervised transfer.

Default Setting

System Availability

All Multiline Terminals

Required Component(s)

Serial Call

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