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   Summary of Contents for NEC Univerge SV8100

  • Page 1

    Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.

  • Page 3: Features And Specifications Manual

    ® Features and Specifications Manual INT-2067 (UNIV) Issue 5.0 (Version 3000)

  • Page 5

    NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.

  • Page 7

    The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.

  • Page 8

    UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.

  • Page 9: Table Of Contents

    Section 1 About This Chapter ..................2-1 Section 2 Important Notes .................... 2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ....... 2-3 Section 4 Features ...................... 2-10 Account Code – Forced/Verified/Unverified ......... 2-11 Account Code Entry ................2-19 Alarm ....................

  • Page 10: Table Of Contents

    Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Barge-In ..................... 2-133 Battery Backup – System Memory ............. 2-139 Battery Backup – System Power ............2-141 Call Appearance (CAP) Keys ............. 2-143 Call Arrival (CAR) Keys ..............2-149 Call Duration Timer ................2-155 Call Forwarding – Centrex ..............2-157 Call Forwarding ..................

  • Page 11: Issue

    UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Cordless DECT Terminals ..............2-339 Cordless Telephone Connection ............2-359 Data Line Security ................2-377 Delayed Ringing ................. 2-379 Department Calling ................2-385 Department Step Calling ..............2-397 Dial Pad Confirmation Tone ............... 2-401 Dial Tone Detection ................2-403 Dialing Number Preview ..............

  • Page 12: Table Of Contents

    Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Group Call Pickup ................2-617 Group Listen ..................2-621 Handset Mute ..................2-625 Handsfree and Monitor ............... 2-633 Handsfree Answerback/Forced Intercom Ringing ......2-637 Headset Operation ................2-641 Hold ....................2-645 Hot Key-Pad ..................2-653 Hotel/Motel ..................

  • Page 13: Table Of Contents

    UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Message Waiting ................2-833 MH240 Wireless IP Telephone ............2-841 Microphone Cutoff ................2-877 Mobile Extension ................2-881 Multiple Trunk Types ................2-899 Music on Hold ..................2-919 Name Storing ..................2-929 Night Service ..................2-933 Off-Hook Signaling ................

  • Page 14: Table Of Contents

    Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Ringdown Extension, Internal/External ..........2-1069 Room Monitor ................... 2-1073 Save Number Dialed ................ 2-1079 Secondary Incoming Extension ............2-1083 Secretary Call (Buzzer) ..............2-1089 Secretary Call Pickup ............... 2-1093 Selectable Display Messaging ............2-1097 Selectable Ring Tones ..............2-1103 Serial Call ..................

  • Page 15: Table Of Contents

    UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Tandem Trunking (Unsupervised Conference) ........ 2-1347 TAPI Compatibility ................2-1365 Tone Override .................. 2-1371 Traffic Reports .................. 2-1375 Transfer .................... 2-1379 Trunk Group Routing ................ 2-1393 Trunk Groups ................... 2-1399 Trunk Queuing/Camp-On ..............2-1405 UCB (Unified Communications for Business) ........2-1409 UM8000 Mail ..................

  • Page 16: Section 1 About This Chapter

    Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Warning Tone for Long Conversation ..........2-1659 Wireless DECT (SIP) ............... 2-1663 Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ....................3-1 Section 3 Using Handsfree ..................

  • Page 17: List Of Figures

    LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example ............1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ......1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ..........2-226 Figure 2-2 Department Calling Priority Call Routing ..........2-388 Figure 2-3 Department Calling Circular Routing ...........

  • Page 18

    Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-23 Unicast Mode Example ..............2-1454 Figure 2-24 Auto Mode Example ................2-1455 Figure 2-25 Uniform Call Distribution (UCD) Priority Call Routing ....... 2-1463 Figure 2-26 Uniform Call Distribution (UCD) Circular Routing ......2-1464 Figure 2-27 VM8000 InMail User Pro Login Diagram ...........

  • Page 19

    LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Sample Alarm Report ..................2-30 Table 2-2 Alarm Report Definitions ................. 2-31 Table 2-3 Alarm Report Item Definitions ................. 2-31 Table 2-4 Sample System Information Printout ............... 2-32 Table 2-5 Keys for Entering Names ................2-236 Table 2-6 Caller ID Matching Rule ................

  • Page 20

    Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 Program 15-07 Function Codes (Service Code 751) ........2-853 Table 2-26 Program 15-07 Function Codes (Service Code 752) ........2-857 Table 2-27 Program 11-10 Service Code Setup (Setup/Entry Operation) ...... 2-857 Table 2-28 Program 11-11 Service Code Setup (Setup/Entry Operation) ......

  • Page 21

    UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ term Table 2-52 Terminal Category Reference Chart (D Series i Terminals) ....2-1315 Table 2-53 Connectivity of Options ................2-1316 Table 2-54 Terminal and Adapter Compatibility ............2-1317 Table 2-55 Terminal and Line Key/LCD Compatibility ........... 2-1318 Table 2-56 Terminal and Ten Key Kit Compatibility ............

  • Page 22

    Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-78 Common Email Notification SMTP Server Settings ........2-1568 Table 2-79 Some Common Mobile Telephone Service Provider SMS Portals ..... 2-1569 Table 2-80 Turn Email Notification On or Off ..............2-1572 Table 2-81 IP Recorder Basic Licenses ................ 2-1582 Table 2-82 Voice Prompting Messages ................

  • Page 23

    Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.

  • Page 24

    Issue 5.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.

  • Page 25

    UNIVERGE SV8100 Issue 5.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...

  • Page 26

    (DTR-1-1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.

  • Page 27

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.

  • Page 28

    Issue 5.0 UNIVERGE SV8100 MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features using Service Codes (e.g., Service Code 744 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.

  • Page 29

    UNIVERGE SV8100 F EATURE OMPARISON ECTION The following table provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified Account Code Entry...

  • Page 30

    Issue 5.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On Callback Callback Caller ID Call Return Caller ID Call Return Caller ID Caller ID Not Supported Caller ID –...

  • Page 31

    UNIVERGE SV8100 Issue 5.0 IPK II Feature Name UNIVERGE SV8100 Feature Name Direct Inward Dialing (DID) Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward Line (DIL) Direct Inward System Access (DISA) Direct Inward System Access (DISA) Direct Station Selection (DSS) Console...

  • Page 32

    Issue 5.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Headset Operation Headset Operation Hold Hold Hot Key-Pad Hot Key-Pad Hotel/Motel Hotel/Motel Hotline Hotline Howler Tone Service Howler Tone Service Intercom Intercom Internal Hub SV8100 PoE Gigabit Switch...

  • Page 33

    UNIVERGE SV8100 Issue 5.0 IPK II Feature Name UNIVERGE SV8100 Feature Name Meet Me Conference Meet Me Conference Meet Me Paging Meet Me Paging Meet Me Paging Transfer Meet Me Paging Transfer Memo Dial Memo Dial Message Waiting Message Waiting...

  • Page 34

    Issue 5.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Quick Transfer to Voice Mail VM8000 InMail Redial Key Redial Function Remote (System) Upgrade Remote (System) Upgrade Repeat Redial Repeat Redial Resident System Program Resident System Program Reverse Voice Over...

  • Page 35

    UNIVERGE SV8100 Issue 5.0 IPK II Feature Name UNIVERGE SV8100 Feature Name T1 Trunking (with ANI/DNIS Compatibility) T1 Trunking (with ANI/DNIS Compatibility) Tandem Ringing Tandem Ringing Tandem Trunking (Unsupervised Conference) Tandem Trunking (Unsupervised Conference) TAPI Compatibility TAPI Compatibility Tone Override...

  • Page 36

    IPK II Feature Name UNIVERGE SV8100 Feature Name Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...

  • Page 37

    Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.

  • Page 38

    Issue 5.0 UNIVERGE SV8100 Verified Account Codes  With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.

  • Page 39: Default Settings, System Availability

    UNIVERGE SV8100 Issue 5.0 Conditions If a user enters a code that exceeds 16 digits, the system ignores the Account Code Entry.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the ...

  • Page 40

    Issue 5.0 UNIVERGE SV8100 Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.

  • Page 41

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...

  • Page 42

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-04 Account Code Setup – Hiding For each Class of Service (1~15), 0 = Account Codes Account Codes enter 1 to have the system hide Displayed Account Codes on an extension ...

  • Page 43

    UNIVERGE SV8100 Issue 5.0 If your system has Verified Account Codes enabled, be sure to choose a code programmed in your Verified Account Code list. Access trunk for outside call. Press a line key or dial a code.to access a trunk. Refer to...

  • Page 44

    Issue 5.0 UNIVERGE SV8100 Dial  Enter the Account Code (1~16 digits). You can enter any code of the proper length.  Dial  To enter a Forced Account Code at a single line telephone: Access trunk for outside call.

  • Page 45: Account Code Entry

    UNIVERGE SV8100 Issue 5.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.

  • Page 46

    Issue 5.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...

  • Page 47

    UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 48

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-02 Account Code Setup – Forced Enable Account Codes for all calls 0 = Account Codes for Account Code Toll Call Setup or just toll calls (for mode 2 or 3 in toll and local calls (All) ...

  • Page 49

    UNIVERGE SV8100 Issue 5.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.

  • Page 50

    Issue 5.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  Dial  Enter Account Code (1~16 digits).

  • Page 51: Alarm

    UNIVERGE SV8100 Issue 5.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...

  • Page 52

    Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 53

    UNIVERGE SV8100 Issue 5.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted.  To check the programmed alarm time at a multiline terminal: Press Help.

  • Page 54

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...

  • Page 55: Alarm Reports

    (system software Version 3000 or higher required). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.

  • Page 56

    Issue 5.0 UNIVERGE SV8100 Table 2-1 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...

  • Page 57: System Information

    UNIVERGE SV8100 Issue 5.0 Table 2-2 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...

  • Page 58

    Issue 5.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-4 Sample System Information Printout System Information 05/18/2006 11:02...

  • Page 59

    Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...

  • Page 60

    Issue 5.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...

  • Page 61

    UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 62: Printing Reports

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-24-03 System Alarm Report Set the hour for the alarm report to Day 00~23  Notification Time Setup – Hour print. (0 = Disabled) (default = 00) 90-24-04...

  • Page 63

    UNIVERGE SV8100 Issue 5.0 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00-US Network Setup – IP Assign the IP Address. 0.0.0.0 ~ Address 126.255.255.254 128.0.0.1 ~ 191.254.255.254  192.0.0.1 ~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00-US Network Setup –...

  • Page 64

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-11-02 System Alarm Report – Report When Alarm Reports are to be 0 = No Report Method emailed, set this option to 1. This 1 = Email Address ...

  • Page 65: Alphanumeric Display

    UNIVERGE SV8100 Issue 5.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.

  • Page 66

    Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 67

    UNIVERGE SV8100 Issue 5.0 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 41...

  • Page 68

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 42 Alphanumeric Display...

  • Page 69: Analog Communications Interface (aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.

  • Page 70

    Issue 5.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.

  • Page 71

    Paging circuits on the CD-CP00-US. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100/SV8300 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications...

  • Page 72

    Issue 5.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)

  • Page 73

    UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 74

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-09-01 Conversation Recording Assign the ACI Call Recording Extension Number = Destination for Trunks – ACI destination per trunk. The Maximum eight digits Recording Destination destination can be an ACI port...

  • Page 75

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 33-02-01 ACI Department Calling Group – Assign ACI software ports to ACI ACI Ports: 1~96 Group Number Department Groups. This lets ACI ACI Groups: 1~16 callers connect to ACI software...

  • Page 76

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 50 Analog Communications Interface (ACI)

  • Page 77: Ancillary Device Connection

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.

  • Page 78

    Issue 5.0 UNIVERGE SV8100 When Program 10-03-06 is assigned as APR you cannot manually assign a port number for  an APR. The system uses ports 193~256 (starting with 256 and working down) for a total of 64 APR ports. APR 1 uses port 256, and APR 2 uses port 255, and so on.

  • Page 79

    UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 80

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 54 Ancillary Device Connection...

  • Page 81: Answer Hold

    UNIVERGE SV8100 Issue 5.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.

  • Page 82

    Issue 5.0 UNIVERGE SV8100 Required Component(s) Not Applicable Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 83

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension 0 = Off (Incoming Call Service) – ability to receive a second call 1 = On Second Call for DID/DISA/DIL/...

  • Page 84

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 58 Answer Hold...

  • Page 85: Answer Key

    UNIVERGE SV8100 Issue 5.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.

  • Page 86

    Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 87

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Number of Transferring or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...

  • Page 88

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 62 Answer Key...

  • Page 89: Attendant Call Queuing

    UNIVERGE SV8100 Issue 5.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.

  • Page 90: Call Forwarding

    Issue 5.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 91

    UNIVERGE SV8100 Issue 5.0 Operation None Attendant Call Queuing 2 - 65...

  • Page 92

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  • Page 93: Automatic Call Distribution (acd)

    UNIVERGE SV8100 Issue 5.0 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.

  • Page 94

    Issue 5.0 UNIVERGE SV8100 ACD Overflow (With Announcements) ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers.

  • Page 95

    UNIVERGE SV8100 Issue 5.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).

  • Page 96

    Issue 5.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.

  • Page 97

    UNIVERGE SV8100 Issue 5.0 Enhanced DSS Operation A programmed extension user can use their DSS Console to monitor the status of the ACD Agents in a group. The DSS Console is an essential tool for supervisors. The console key flash rates tell the supervisor at a glance which of the group agents is: Logged onto the group (i.e., in service).

  • Page 98

    Issue 5.0 UNIVERGE SV8100 Automatic Rest Mode: When an ACD Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while ACD rings an extension that is not answered.

  • Page 99

    UNIVERGE SV8100 Issue 5.0 Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There are two types of Work Time: Manual Work Time: An ACD Agent can enable Manual Work Time anytime they need to work at their desk undisturbed.

  • Page 100

    Issue 5.0 UNIVERGE SV8100 BLF For ACD Agents (Continued) Busy or ringing Fast Flash In Do Not Disturb – All calls (option 3) or Intercom calls (option 2) Enhanced Supervisor Options: An ACD supervisor can individually assign extensions to ACD Groups, and set an agent’s status once assigned.

  • Page 101

    UNIVERGE SV8100 Issue 5.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.

  • Page 102

    -based software programs designed to enhance the ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information. ACD Group as Overflow Destination The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring Group or to voice mail using Program 41-09-01.

  • Page 103

    ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...

  • Page 104: Required Software

    Normal Agents logged in into the End of Work. Groups that only have AIC agents will not be put in the End of Work. MIS: The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running  the ACD Server application is not connected.

  • Page 105

     Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...

  • Page 106

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-13-08 Service Code Setup (for ACD) – Assign to allow an AIC Agent to  Agent ID Code Login log into a group. (default not assigned) 11-13-09 Service Code Setup (for ACD) –...

  • Page 107

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-09-01 Virtual Extension Ring Assign the ringing options for an Day Night/Mode: 1~8 Assignment extension Virtual Extension Key or Ringing: Virtual Extension Group Answer 0 = No Ringing ...

  • Page 108

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 30-01-01 DSS Console Operating Mode Set the mode of the system DSS 0 = Business Mode consoles. The entry for this option 1 = Hotel Mode applies to all the system DSS 2 = ACD Monitor Mode ...

  • Page 109

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-03-01 Incoming Ring Group For each incoming trunk group set ACD Group Number: Assignment for ACD Group – up in Program 22-05, designate 0~64  ACD Group Number...

  • Page 110

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-06-01 Trunk Work Schedules Set up the Work Schedules for Work Period Mode trunks. For each Work Schedule Number = 1~ 8 (1~4), designate the start and stop...

  • Page 111

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-08-01 ACD Overflow Options – Assign the overflow mode (0~9), 0 = No overflow (None) Overflow Operation Mode destination and announcement 1 = Overflow with No message types. Delay...

  • Page 112

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-08-05 ACD Overflow Options – System Assign the speed dial bin to be 0~1999 Speed Dial Bin used as the ACD overflow (Used when 41-08-02  destination. Using a speed dial...

  • Page 113

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-11-02 VRS Delay Announcement – 1st Assign the VRS message number 0~101 Delay Message Number to be used as the message source 0 = No Message for the 1st and 2nd Delay 101 = Fixed Message Announcement Messages.

  • Page 114

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-12-03 Night Announcement Setup – Define the time the ACD night 0~64800 (seconds) ACD Night Announce Sending Announcement plays. Only used (default = 30) Time when Program 41-12-01 is set to 0 ...

  • Page 115

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-14-07 ACD Options Setup – Automatic Enable (1)/Disable (0 Automatic 0 = No change to off Off Duty for SLT Off Duty (rest) mode for agents duty mode with single line telephones.

  • Page 116

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-14-14 ACD Options Setup – DTMF Set various options for ACD 0 = Does not detect Detection Assignment during Groups. When an option is set for during message...

  • Page 117

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-18-01 ACD Agent Identity Code Setup – Define the ACD Agent Identity Up to four digits  ACD Agent Identity Code Codes. (default not assigned) 41-18-02 ACD Agent Identity Code Setup –...

  • Page 118

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-19-04 ACD Voice Mail Delay Assign the Voice Mail ACD Dial (up to eight digits) Announcement – Mailbox Announcement Mailboxes as the (default not assigned)  Number for 2nd Announcement...

  • Page 119

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-20-04 ACD Queue Display Settings – Program 41-15 can also provide a 0 = Disable (Off) ACD Call Waiting Alarm queue alarm to the agents. The 1 = Enable (On) ...

  • Page 120

    Issue 5.0 UNIVERGE SV8100 Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press Feature. Press the HEADSET key (Program 15-07-01 or SC 751: 05). The Headset key blinks when Automatic Headset is activated.

  • Page 121

    UNIVERGE SV8100 Issue 5.0 To log out (for single or multiple agent log ins): Multiline Terminal  All AIC log ins become logged out. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 1 to accept.

  • Page 122

    Issue 5.0 UNIVERGE SV8100 Single Line Telephone  Follow Steps 1~3 to log in with additional AICs (up to three) anytime. Lift the handset and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).

  • Page 123

    UNIVERGE SV8100 Issue 5.0 Rest Mode To set the manual Rest Mode: Multiline Terminal With the multiline terminal idle, press the ACD Rest Mode key (Program 15-07-01 or SC 752: 13).  The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key ...

  • Page 124

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 98 Automatic Call Distribution (ACD)

  • Page 125: Automatic Release

    UNIVERGE SV8100 Issue 5.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.

  • Page 126

    Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 127

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Set the minimum detection level. 0~15 Setup – Min. Detection Level detect level 0: –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to –45dBm(15) detect level 2: –40dBm(0) to...

  • Page 128

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-04-05 Call Progress Tone Detector Set the Pulse Count. 1~255 Setup – Pulse Count default: Type 1 (DT) – 1  Type 2 (BT) – 1 Type 3 (RBT) – 1 Type 4, Type 5 –...

  • Page 129

    UNIVERGE SV8100 Issue 5.0 Operation None Automatic Release 2 - 103...

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    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 104 Automatic Release...

  • Page 131: Automatic Route Selection

    The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.

  • Page 132

    Issue 5.0 UNIVERGE SV8100 Hierarchical Class of Service Control  ARS allows or denies call route choices based on an extension ARS Class of Service. This allows lower Classes of Service (e.g., 1) to access routes unavailable to higher Classes of Service (e.g., 16).

  • Page 133

    UNIVERGE SV8100 Issue 5.0 The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@...

  • Page 134

    Issue 5.0 UNIVERGE SV8100 Program 26-01-03 for ARS Misdialed Number Handling as: 1 (Warning Tone) With Program 26-01-06: ARS COS Match Access disabled (set to 0): If at 9:00 AM, each extension dialed 9+(203)926-5400  All Extension would use Trunk Group 3 If at 9:00 AM, each extension dialed 9+(214)262-2000 ...

  • Page 135

    ARS does not permit 0 and 011+ calls to be routed out separate trunk groups. The  UNIVERGE SV8100 supports only direct trunk selection for dial 0 (Operator) type calls. If an entry of 911 is programmed in ARS, but ARS is turned off, 911 calls still attempt to ...

  • Page 136

    Issue 5.0 UNIVERGE SV8100 E911 Compatibility Speed Dial – System/Group/Station Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 137

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 12-01-02 Night Mode Function Setup – According to a preset schedule, 0 = Off Automatic Night Mode Switching Enable (1)/Disable (0) Automatic 1 = On Night Service for the system.

  • Page 138

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 12-03-01 Weekly Night Service Switching Define which time pattern should Night Mode Service be used on each day of the week. Group Numbers: 01~32 Time Schedule Pattern Number: 1~10...

  • Page 139

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 12-07-01 Text Data for Night Mode Make up an original text message, Night Mode Service which, depending on Group Number: programming, can be displayed on 01~32 an LCD of a multiline telephone in Day/Night Mode: 1~8 each Mode.

  • Page 140

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. only 2 = Incoming access...

  • Page 141

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-17 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – ARS ability to override the trunk access 1 = On ...

  • Page 142

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-01-07 Automatic Route Selection Define the system options for 0 = F-Route  Service – F-Route Access COS Automatic Route Selection (ARS). 1 = ARS Reference (default = 0)

  • Page 143

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 26-02-03 Dial Analysis Table for ARS – For each Dial Analysis Table If Service Type 1 (in Additional Data/Service Number (1~200), if Service Type 1 was 26-02): selected in Program 26-02-02,...

  • Page 144

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-03-01 ARS Dial Treatments – Assign the Dial Treatments (1~15) 24 characters Treatment Code for automatic ARS dialing maximum translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.

  • Page 145

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 26-11-01 Transit Network ID Table – Enter the Transit Network 0000~9999 Transmit Network ID (Carrier ID) Selection information element to (Fixed four digits) be added to an ARS call using an ...

  • Page 146

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-02-04 Dial Analysis Table for ARS/ Determine if the Dial Tone 0 = Off F-Route Access – Dial Tone Simulation is On (1) or Off (0) for 1 = On...

  • Page 147

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 44-04-01 ARS/F-Route Selection for Time Assign each ARS/F-Route ARS/F-Route Time Schedule Selection number (1~500) to an Mode: 1~8 ARS/F-Route table number for ARS/F-Route Table  each ARS/F-Route time mode.

  • Page 148

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-05-10 ARS/F-Route – CCIS over IP For each ARS/F-Route table 0~16367  Destination Point Code (1~500). Set the CCIS over IP (default = 0) Destination Point Code (0~16367).

  • Page 149

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 44-09-01 Weekly Schedule for ARS/ Define a weekly schedule for 1 = Sunday F-Route using ARS/F-Route day numbers (Pattern 1~10) 1~7 (1 = Sun, 7 = Sat), pattern (default Pattern = 1) numbers (1~10).

  • Page 150

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Define the minimum detection 0~15 detect level 0: Min. Detect Level level for DTMF Tone Receiver. –10dBm(0) to –25dBm(15) detect level 1: –15dBm(0) to –...

  • Page 151

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Define the maximum detection 0~15 Max. Detect Level level for DTMF Tone Receiver. detect level 0: 0dBm(0) to –15dBm(15) detect level 1: –5dBm(0) to –...

  • Page 152

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-05 DTMF Tone Receiver Setup – Define the forward twist level for Forward Twist Level DTMF Tone Receiver. (1dB ~ 10dB) default: Type 1 = 5 (6dBm) ...

  • Page 153

    UNIVERGE SV8100 Issue 5.0 Operation To place a call using ARS: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. You hear normal Intercom dial tone.  Dial 9. You hear a second, “stutter” dial tone.

  • Page 154

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  • Page 155: Background Music

    Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the multiline telephone when the station is idle. Conditions An ACI [PGD(2)-U10 ADP] port must be used as an alternate External Music on ...

  • Page 156

    Issue 5.0 UNIVERGE SV8100 Related Features Music on Hold Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 157

    UNIVERGE SV8100 Issue 5.0 Operation To turn Background Music on or off: Press idle Speaker. Dial 725. Press Speaker to hang up. Background Music 2 - 131...

  • Page 158

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 132 Background Music...

  • Page 159: Barge-in

    UNIVERGE SV8100 Issue 5.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.

  • Page 160

    Issue 5.0 UNIVERGE SV8100 When Silent Monitor Mode is used, MIC or Feature + 1 can be used to activate speech path  to the internal and external parties. Default Setting Disabled System Availability Terminals Multiline terminal and single line telephones...

  • Page 161

    UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 162

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-15 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to barge-in on other's calls. 1 = On ...

  • Page 163

    UNIVERGE SV8100 Issue 5.0 To Barge-In without first calling the busy extension: Pick up the handset or press Speaker. Dial 710. - OR - Press Barge-In key (Program 15-07-01 or SC 751: 34). Dial busy extension. The extension user hears a warning tone.

  • Page 164

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  • Page 165: Battery Backup – System Memory

    UNIVERGE SV8100 Issue 5.0 Battery Backup – System Memory Description The battery on the CD-CP00-US retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00-US encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.

  • Page 166

    Issue 5.0 UNIVERGE SV8100 System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup – System Power Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.

  • Page 167: Battery Backup – System Power

    The CD-CP00-US is equipped with batteries for system battery backup.  An External Battery Pack can be connected to the system to provide extended time during  a commercial power outage. Refer to the UNIVERGE SV8100/SV8300 System Hardware Manual for further details. Default Settings None...

  • Page 168

    Issue 5.0 UNIVERGE SV8100 Programming None Operation None 2 - 142 Battery Backup – System Power...

  • Page 169: Call Appearance (cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.

  • Page 170

    Issue 5.0 UNIVERGE SV8100 All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System  Programming. A conference call involving two outside lines cannot reside on one Call Appearance key.  For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher ...

  • Page 171

    UNIVERGE SV8100 Issue 5.0 Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 172

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-19 Class of Service Options (Hold/ Determine whether an extension 0 = Off Transfer Service) – Hold/ Class of Service should allow 1 = On Extended Park normal or extended Park ...

  • Page 173

    UNIVERGE SV8100 Issue 5.0 Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Go off-hook using the handset and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone.

  • Page 174

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 148 Call Appearance (CAP) Keys...

  • Page 175: Call Arrival (car) Keys

    UNIVERGE SV8100 Issue 5.0 Call Arrival (CAR) Keys Enhancements With Version 3000 or higher system software, the appropriate line key page automatically displays for incoming calls on the DTL-8LD-1 (DESI-less) and ITL-320C-1 terminals. Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.

  • Page 176

    Issue 5.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All multiline terminals Required Component(s) None Related Features Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.

  • Page 177

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-04-01 Virtual Extension Numbering Assign virtual extension numbers. Up to eight digits  100 3601 256 3857 15-01-01 Basic Extension Data Setup – Define the extension/virtual Up to 12 characters Extension Name extension name.

  • Page 178

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-08-01 Incoming Virtual Extension Ring When an extension or a virtual ICM Tone Pattern, Tone Setup extension is assigned to the 0 = Pattern 1 function key on the key telephone,...

  • Page 179

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...

  • Page 180

    Issue 5.0 UNIVERGE SV8100 To place a call to a Call Arrival (CAR) Key: Lift the handset, or press Speaker. Dial the CAR key extension, or press the Call Arrival (CAR) Key. The operation depends on the setting in Program 15-02-21.

  • Page 181: Call Duration Timer

    UNIVERGE SV8100 Issue 5.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.

  • Page 182

    Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 183

    UNIVERGE SV8100 Issue 5.0 Call Forwarding – Centrex Description The Call Forwarding – Centrex feature allows a station to forward an incoming PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to free the line for additional use.

  • Page 184

    Issue 5.0 UNIVERGE SV8100 Default Setting Disabled System Availability Terminals All Stations Required Component(s) PBX/Centrex CO line Related Features Call Forwarding Call Arrival (CAR) Keys Code Restriction Direct Inward Dialing (DID) Do Not Disturb Door Box PBX Compatibility Virtual Extensions...

  • Page 185

    UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 186

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-04-01 Behind PBX Setup Indicate if the trunk is installed 0 = Stand Alone behind a PBX (1) or not (0). There (Trunk) is one item for each Night Service 1 = Behind PBX (PBX) ...

  • Page 187

    UNIVERGE SV8100 Issue 5.0 Operation To activate Call Forwarding – Centrex: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Split Service Code (default not assigned). Dial 3 (CTX/PBX).

  • Page 188

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 162 Call Forwarding – Centrex...

  • Page 189: Call Forwarding

    UNIVERGE SV8100 Issue 5.0 Call Forwarding Enhancements With Version 3000 or higher system software, the Desktop terminal and the Mobile Extension can both ring. If neither extension answers, the call is forwarded to Voice Mail. Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number.

  • Page 190

    Issue 5.0 UNIVERGE SV8100 Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations. The extension user can enable Call Forwarding from their telephone. An extension user can also set the forwarding for another extension by using Call Forward for any Extension to Destination.

  • Page 191

    UNIVERGE SV8100 Issue 5.0 When a call is transferred because of Call Forwarding No Answer, Call Forwarding Busy, or  DND, the Reason for Transfer option can display to the transferred extension why the call is ringing their telephone. An extension user can forward their calls to a Department number.

  • Page 192

    Issue 5.0 UNIVERGE SV8100 When the following are done in sequence,  Call Forwarding Busy is set to extension  Call Forwarding Immediate is set on extension  Call Forwarding Immediate is cancelled on extension  then, Call Forwarding Busy/No Answer is set back on the extension.

  • Page 193

    UNIVERGE SV8100 Issue 5.0 Programmable Function Keys Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 194

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-05 Service Code Setup (for Setup/ Set the service code for setting MLT, SLT  Entry Operation) – Call Forward call forwarding for busy or no (default = 745) –...

  • Page 195

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-16-06 Single Digit Service Code Setup Customize the one-digit Service (default not assigned)  – DND/Call Forward Override Codes used when a busy or ring Bypass back signal is heard.

  • Page 196

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-03 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Call ability to set Call Forwarding when 1 = On ...

  • Page 197

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 24-09-02 Call Forward Split Settings – CO Assign CO Call Forwarding 1~9, 0, #, , R, @  Call Forwarding Destination for Destination for ring, all call and no...

  • Page 198

    Issue 5.0 UNIVERGE SV8100 To cancel Call Forward – Immediate at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.

  • Page 199

    UNIVERGE SV8100 Issue 5.0 To set Call Forward – Both Ring at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Both Ring Service Code (default: 745). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.

  • Page 200

    Issue 5.0 UNIVERGE SV8100 To cancel Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 746). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.

  • Page 201

    UNIVERGE SV8100 Issue 5.0 To cancel Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793). Dial 0 (Cancel).

  • Page 202

    Issue 5.0 UNIVERGE SV8100 To cancel Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Busy/No Answer Service Code (default: 744). Dial 0 (Cancel). Press Speaker or hang up.

  • Page 203: Call Forwarding With Follow Me

    UNIVERGE SV8100 Issue 5.0 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.

  • Page 204

    Issue 5.0 UNIVERGE SV8100 Related Features Do Not Disturb Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 205

    UNIVERGE SV8100 Issue 5.0 Operation To activate Call Forward Follow Me from a multiline terminal: At a multiline terminal, other than your own, press Speaker and dial Service Code (746, Program 11-11-07). - OR - Press the Call Forward Follow Me key (Program 15-07-01 or SC 751: Code 15).

  • Page 206

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  • Page 207: Call Forwarding, Off-premise

    UNIVERGE SV8100 Issue 5.0 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.

  • Page 208

    Issue 5.0 UNIVERGE SV8100 DID calls to an extension with Off-Premise Call Forwarding set do not recall if there is no  answer. Door Boxes must be programmed for the calls to be transferred Off-Premise.  The outside number Call Forwarding dials can be only a number normally allowed by the ...

  • Page 209

    UNIVERGE SV8100 Issue 5.0 Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 210

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-04 Service Code Setup (for Setup/ Assign the Call Forward Busy No MLT, SLT  Entry Operation) – Call Forward Answer Service Code. (default = 744) – Busy/No Answer...

  • Page 211

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...

  • Page 212

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-03-01 Trunk Group Routing for Trunks Used to set the Trunk Route Table Day Night/Mode: 1~8 for Automatic External Call 0~100  Forward. (0 = No setting) (default = 1) 24-02-07 System Options for Transfer –...

  • Page 213

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-07-07 System Timers for VRS/DISA – Determine the time a DISA caller 0~64800 (seconds) Long Conversation Warning or any Trunk-to-Trunk (such as (default = 3600)  Tone Time...

  • Page 214

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-01-26 Basic Trunk Data Setup – Enable (1)/Disable (0) each trunk 0 = Normal Transfer Automatic Trunk-to-Trunk ability to use Step Transfer. (Normal)  Transfer Mode 1 = Step Transfer...

  • Page 215

    UNIVERGE SV8100 Issue 5.0 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding by Department Groups  Refer to Departmental Calling for additional Department Group programming. Level Program Program Name Description/Comments Assigned Data Number 11-07-01 Department Group Pilot Assign pilot numbers to the Up to eight digits ...

  • Page 216

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-06-01 Trunk Group Routing – Priority Set the priority order number 1~4. 0 = Not Specify Order Number 1~100 : (Trunk Group Number) 1001~1100 : (1000 + Route Table Number)

  • Page 217

    UNIVERGE SV8100 Issue 5.0 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding Using DID Translation Table  Refer to Direct Inward Dialing (DID) for additional DID programming. Level Program Program Name Description/Comments Assigned Data Number 22-11-05 DID Translation Table Number For each DID Translation Table 0 = No Setting ...

  • Page 218

    Issue 5.0 UNIVERGE SV8100 To cancel Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel). To activate Call Forwarding Off-Premise Split: At a multiline terminal, press Speaker.

  • Page 219

    UNIVERGE SV8100 Issue 5.0 To activate Call Forwarding Off-Premise for a Door Box:  This option only works for ISDN PRI or BRI Trunks. At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 751, code 54).

  • Page 220

    Issue 5.0 UNIVERGE SV8100 Cancel the Line Forwarding: Lift the handset. Dial 735. Dial trunk port number (7 001~200) to be defined. Select the mode (1~8) to be defined. Press the Exit key. Press Speaker to hang up. Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding: ...

  • Page 221

    UNIVERGE SV8100 Issue 5.0 Press Hold to accept the entry. Repeat from Step 3 to define another time mode entry or press Speaker to hang up. Cancel the Line Forwarding: Lift the handset. Dial 604. Dial the Department Group number (01~64) to be defined.

  • Page 222

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  • Page 223: Call Forwarding/do Not Disturb Override

    UNIVERGE SV8100 Issue 5.0 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.

  • Page 224

    Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 225

    UNIVERGE SV8100 Issue 5.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (Program 15-07 or SC 751: 37). Call Forwarding/Do Not Disturb Override 2 - 199...

  • Page 226

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 200 Call Forwarding/Do Not Disturb Override...

  • Page 227: Call Monitoring

    UNIVERGE SV8100 Issue 5.0 Call Monitoring Description Call Monitoring allows selected multiline terminal Users to monitor another user’s conversation without participating. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.

  • Page 228

    Issue 5.0 UNIVERGE SV8100 With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by  the originator of the outside call, but only the outside caller is placed in park. The extension which is monitoring the call is dropped.

  • Page 229

    UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 230

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-17 Class of Service Options Turn Off or On the Barge-In 0 = Off (Supplementary Service) – (Intrusion) Tone. If disabled, this 1 = On  Barge-In Tone/Display (Intrusion...

  • Page 231

    UNIVERGE SV8100 Issue 5.0 To Call Monitor after calling a busy extension: Call a busy extension. Press the Barge-In key (Program 15-07 or SC 751: 34). - OR - The following steps are not available for DISA or Tie Line trunks.

  • Page 232

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 206 Call Monitoring...

  • Page 233: Call Redirect

    UNIVERGE SV8100 Issue 5.0 Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.

  • Page 234

    Issue 5.0 UNIVERGE SV8100 System Availability Terminals Any multiline terminal Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 235

    UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...

  • Page 236

    Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 210 Call Redirect...

  • Page 237: Call Waiting/camp-on

    UNIVERGE SV8100 Issue 5.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.

  • Page 238

    Issue 5.0 UNIVERGE SV8100 Related Features Callback Off-Hook Sign