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NEC Univerge SV8100 Features And Specifications Manual

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  Summary of Contents for NEC Univerge SV8100

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 ® Features and Specifications Manual INT-2067 (UNIV) Issue 5.0 (Version 3000)
  • Page 5 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.
  • Page 7 The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
  • Page 8 UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.
  • Page 9: Table Of Contents

    Section 1 About This Chapter ..................2-1 Section 2 Important Notes .................... 2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ....... 2-3 Section 4 Features ...................... 2-10 Account Code – Forced/Verified/Unverified ......... 2-11 Account Code Entry ................2-19 Alarm ....................
  • Page 10 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Barge-In ..................... 2-133 Battery Backup – System Memory ............. 2-139 Battery Backup – System Power ............2-141 Call Appearance (CAP) Keys ............. 2-143 Call Arrival (CAR) Keys ..............2-149 Call Duration Timer ................2-155 Call Forwarding – Centrex ..............2-157 Call Forwarding ..................
  • Page 11 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Cordless DECT Terminals ..............2-339 Cordless Telephone Connection ............2-359 Data Line Security ................2-377 Delayed Ringing ................. 2-379 Department Calling ................2-385 Department Step Calling ..............2-397 Dial Pad Confirmation Tone ............... 2-401 Dial Tone Detection ................2-403 Dialing Number Preview ..............
  • Page 12 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Group Call Pickup ................2-617 Group Listen ..................2-621 Handset Mute ..................2-625 Handsfree and Monitor ............... 2-633 Handsfree Answerback/Forced Intercom Ringing ......2-637 Headset Operation ................2-641 Hold ....................2-645 Hot Key-Pad ..................2-653 Hotel/Motel ..................
  • Page 13 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Message Waiting ................2-833 MH240 Wireless IP Telephone ............2-841 Microphone Cutoff ................2-877 Mobile Extension ................2-881 Multiple Trunk Types ................2-899 Music on Hold ..................2-919 Name Storing ..................2-929 Night Service ..................2-933 Off-Hook Signaling ................
  • Page 14 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Ringdown Extension, Internal/External ..........2-1069 Room Monitor ................... 2-1073 Save Number Dialed ................ 2-1079 Secondary Incoming Extension ............2-1083 Secretary Call (Buzzer) ..............2-1089 Secretary Call Pickup ............... 2-1093 Selectable Display Messaging ............2-1097 Selectable Ring Tones ..............2-1103 Serial Call ..................
  • Page 15 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Tandem Trunking (Unsupervised Conference) ........ 2-1347 TAPI Compatibility ................2-1365 Tone Override .................. 2-1371 Traffic Reports .................. 2-1375 Transfer .................... 2-1379 Trunk Group Routing ................ 2-1393 Trunk Groups ................... 2-1399 Trunk Queuing/Camp-On ..............2-1405 UCB (Unified Communications for Business) ........2-1409 UM8000 Mail ..................
  • Page 16: Section 1 About This Chapter

    Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Warning Tone for Long Conversation ..........2-1659 Wireless DECT (SIP) ............... 2-1663 Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ....................3-1 Section 3 Using Handsfree ..................
  • Page 17: List Of Figures

    LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example ............1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ......1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ..........2-226 Figure 2-2 Department Calling Priority Call Routing ..........2-388 Figure 2-3 Department Calling Circular Routing ...........
  • Page 18 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-23 Unicast Mode Example ..............2-1454 Figure 2-24 Auto Mode Example ................2-1455 Figure 2-25 Uniform Call Distribution (UCD) Priority Call Routing ....... 2-1463 Figure 2-26 Uniform Call Distribution (UCD) Circular Routing ......2-1464 Figure 2-27 VM8000 InMail User Pro Login Diagram ...........
  • Page 19 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Sample Alarm Report ..................2-30 Table 2-2 Alarm Report Definitions ................. 2-31 Table 2-3 Alarm Report Item Definitions ................. 2-31 Table 2-4 Sample System Information Printout ............... 2-32 Table 2-5 Keys for Entering Names ................2-236 Table 2-6 Caller ID Matching Rule ................
  • Page 20 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 Program 15-07 Function Codes (Service Code 751) ........2-853 Table 2-26 Program 15-07 Function Codes (Service Code 752) ........2-857 Table 2-27 Program 11-10 Service Code Setup (Setup/Entry Operation) ...... 2-857 Table 2-28 Program 11-11 Service Code Setup (Setup/Entry Operation) ......
  • Page 21 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ term Table 2-52 Terminal Category Reference Chart (D Series i Terminals) ....2-1315 Table 2-53 Connectivity of Options ................2-1316 Table 2-54 Terminal and Adapter Compatibility ............2-1317 Table 2-55 Terminal and Line Key/LCD Compatibility ........... 2-1318 Table 2-56 Terminal and Ten Key Kit Compatibility ............
  • Page 22 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-78 Common Email Notification SMTP Server Settings ........2-1568 Table 2-79 Some Common Mobile Telephone Service Provider SMS Portals ..... 2-1569 Table 2-80 Turn Email Notification On or Off ..............2-1572 Table 2-81 IP Recorder Basic Licenses ................ 2-1582 Table 2-82 Voice Prompting Messages ................
  • Page 23: General Information

    Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.
  • Page 24: Figure 1-1 Sv8100 Key Assignment Example

    Issue 5.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.
  • Page 25: Figure 1-2 Feature Access/One-Touch Key Assignment Example

    UNIVERGE SV8100 Issue 5.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...
  • Page 26 (DTR-1-1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.
  • Page 27: Chapter 2 Features

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
  • Page 28: Important Notes

    Issue 5.0 UNIVERGE SV8100 MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features using Service Codes (e.g., Service Code 744 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
  • Page 29 UNIVERGE SV8100 F EATURE OMPARISON ECTION The following table provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified Account Code Entry...
  • Page 30 Issue 5.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On Callback Callback Caller ID Call Return Caller ID Call Return Caller ID Caller ID Not Supported Caller ID –...
  • Page 31 UNIVERGE SV8100 Issue 5.0 IPK II Feature Name UNIVERGE SV8100 Feature Name Direct Inward Dialing (DID) Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward Line (DIL) Direct Inward System Access (DISA) Direct Inward System Access (DISA) Direct Station Selection (DSS) Console...
  • Page 32 Issue 5.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Headset Operation Headset Operation Hold Hold Hot Key-Pad Hot Key-Pad Hotel/Motel Hotel/Motel Hotline Hotline Howler Tone Service Howler Tone Service Intercom Intercom Internal Hub SV8100 PoE Gigabit Switch...
  • Page 33 UNIVERGE SV8100 Issue 5.0 IPK II Feature Name UNIVERGE SV8100 Feature Name Meet Me Conference Meet Me Conference Meet Me Paging Meet Me Paging Meet Me Paging Transfer Meet Me Paging Transfer Memo Dial Memo Dial Message Waiting Message Waiting...
  • Page 34 Issue 5.0 UNIVERGE SV8100 IPK II Feature Name UNIVERGE SV8100 Feature Name Quick Transfer to Voice Mail VM8000 InMail Redial Key Redial Function Remote (System) Upgrade Remote (System) Upgrade Repeat Redial Repeat Redial Resident System Program Resident System Program Reverse Voice Over...
  • Page 35 UNIVERGE SV8100 Issue 5.0 IPK II Feature Name UNIVERGE SV8100 Feature Name T1 Trunking (with ANI/DNIS Compatibility) T1 Trunking (with ANI/DNIS Compatibility) Tandem Ringing Tandem Ringing Tandem Trunking (Unsupervised Conference) Tandem Trunking (Unsupervised Conference) TAPI Compatibility TAPI Compatibility Tone Override...
  • Page 36: Features

    IPK II Feature Name UNIVERGE SV8100 Feature Name Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...
  • Page 37: Account Code - Forced/Verified/Unverified

    Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
  • Page 38 Issue 5.0 UNIVERGE SV8100 Verified Account Codes  With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.
  • Page 39: Default Settings

    UNIVERGE SV8100 Issue 5.0 Conditions If a user enters a code that exceeds 16 digits, the system ignores the Account Code Entry.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the ...
  • Page 40 Issue 5.0 UNIVERGE SV8100 Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 41 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
  • Page 42 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-04 Account Code Setup – Hiding For each Class of Service (1~15), 0 = Account Codes Account Codes enter 1 to have the system hide Displayed Account Codes on an extension ...
  • Page 43 UNIVERGE SV8100 Issue 5.0 If your system has Verified Account Codes enabled, be sure to choose a code programmed in your Verified Account Code list. Access trunk for outside call. Press a line key or dial a code.to access a trunk. Refer to...
  • Page 44 Issue 5.0 UNIVERGE SV8100 Dial  Enter the Account Code (1~16 digits). You can enter any code of the proper length.  Dial  To enter a Forced Account Code at a single line telephone: Access trunk for outside call.
  • Page 45: Account Code Entry

    UNIVERGE SV8100 Issue 5.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
  • Page 46 Issue 5.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...
  • Page 47 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 48 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-02 Account Code Setup – Forced Enable Account Codes for all calls 0 = Account Codes for Account Code Toll Call Setup or just toll calls (for mode 2 or 3 in toll and local calls (All) ...
  • Page 49 UNIVERGE SV8100 Issue 5.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.
  • Page 50 Issue 5.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  Dial  Enter Account Code (1~16 digits).
  • Page 51: Alarm

    UNIVERGE SV8100 Issue 5.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
  • Page 52 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 53 UNIVERGE SV8100 Issue 5.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted.  To check the programmed alarm time at a multiline terminal: Press Help.
  • Page 54 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...
  • Page 55: Alarm Reports

    (system software Version 3000 or higher required). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.
  • Page 56: Table 2-1 Sample Alarm Report

    Issue 5.0 UNIVERGE SV8100 Table 2-1 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
  • Page 57: Table 2-2 Alarm Report Definitions

    UNIVERGE SV8100 Issue 5.0 Table 2-2 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
  • Page 58: Table 2-4 Sample System Information Printout

    Issue 5.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-4 Sample System Information Printout System Information 05/18/2006 11:02...
  • Page 59 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...
  • Page 60 Issue 5.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...
  • Page 61 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 62: Printing Reports

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-24-03 System Alarm Report Set the hour for the alarm report to Day 00~23  Notification Time Setup – Hour print. (0 = Disabled) (default = 00) 90-24-04...
  • Page 63 UNIVERGE SV8100 Issue 5.0 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00-US Network Setup – IP Assign the IP Address. 0.0.0.0 ~ Address 126.255.255.254 128.0.0.1 ~ 191.254.255.254  192.0.0.1 ~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00-US Network Setup –...
  • Page 64 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-11-02 System Alarm Report – Report When Alarm Reports are to be 0 = No Report Method emailed, set this option to 1. This 1 = Email Address ...
  • Page 65: Alphanumeric Display

    UNIVERGE SV8100 Issue 5.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
  • Page 66 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 67 UNIVERGE SV8100 Issue 5.0 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 41...
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  • Page 69: Analog Communications Interface (Aci)

    The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
  • Page 70 Issue 5.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
  • Page 71 Paging circuits on the CD-CP00-US. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100/SV8300 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications...
  • Page 72 Issue 5.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
  • Page 73 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 74 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-09-01 Conversation Recording Assign the ACI Call Recording Extension Number = Destination for Trunks – ACI destination per trunk. The Maximum eight digits Recording Destination destination can be an ACI port...
  • Page 75 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 33-02-01 ACI Department Calling Group – Assign ACI software ports to ACI ACI Ports: 1~96 Group Number Department Groups. This lets ACI ACI Groups: 1~16 callers connect to ACI software...
  • Page 76 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 50 Analog Communications Interface (ACI)
  • Page 77: Ancillary Device Connection

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
  • Page 78 Issue 5.0 UNIVERGE SV8100 When Program 10-03-06 is assigned as APR you cannot manually assign a port number for  an APR. The system uses ports 193~256 (starting with 256 and working down) for a total of 64 APR ports. APR 1 uses port 256, and APR 2 uses port 255, and so on.
  • Page 79 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 80 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 54 Ancillary Device Connection...
  • Page 81: Answer Hold

    UNIVERGE SV8100 Issue 5.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
  • Page 82 Issue 5.0 UNIVERGE SV8100 Required Component(s) Not Applicable Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 83 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension 0 = Off (Incoming Call Service) – ability to receive a second call 1 = On Second Call for DID/DISA/DIL/...
  • Page 84 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 58 Answer Hold...
  • Page 85: Answer Key

    UNIVERGE SV8100 Issue 5.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
  • Page 86 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 87 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Number of Transferring or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...
  • Page 88 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 62 Answer Key...
  • Page 89: Attendant Call Queuing

    UNIVERGE SV8100 Issue 5.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
  • Page 90 Issue 5.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 91 UNIVERGE SV8100 Issue 5.0 Operation None Attendant Call Queuing 2 - 65...
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  • Page 93: Automatic Call Distribution (Acd)

    UNIVERGE SV8100 Issue 5.0 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
  • Page 94 Issue 5.0 UNIVERGE SV8100 ACD Overflow (With Announcements) ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers.
  • Page 95 UNIVERGE SV8100 Issue 5.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
  • Page 96 Issue 5.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
  • Page 97 UNIVERGE SV8100 Issue 5.0 Enhanced DSS Operation A programmed extension user can use their DSS Console to monitor the status of the ACD Agents in a group. The DSS Console is an essential tool for supervisors. The console key flash rates tell the supervisor at a glance which of the group agents is: Logged onto the group (i.e., in service).
  • Page 98 Issue 5.0 UNIVERGE SV8100 Automatic Rest Mode: When an ACD Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while ACD rings an extension that is not answered.
  • Page 99 UNIVERGE SV8100 Issue 5.0 Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There are two types of Work Time: Manual Work Time: An ACD Agent can enable Manual Work Time anytime they need to work at their desk undisturbed.
  • Page 100 Issue 5.0 UNIVERGE SV8100 BLF For ACD Agents (Continued) Busy or ringing Fast Flash In Do Not Disturb – All calls (option 3) or Intercom calls (option 2) Enhanced Supervisor Options: An ACD supervisor can individually assign extensions to ACD Groups, and set an agent’s status once assigned.
  • Page 101 UNIVERGE SV8100 Issue 5.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
  • Page 102 -based software programs designed to enhance the ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information. ACD Group as Overflow Destination The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring Group or to voice mail using Program 41-09-01.
  • Page 103 ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...
  • Page 104: Required Software

    Normal Agents logged in into the End of Work. Groups that only have AIC agents will not be put in the End of Work. MIS: The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running  the ACD Server application is not connected.
  • Page 105  Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...
  • Page 106 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-13-08 Service Code Setup (for ACD) – Assign to allow an AIC Agent to  Agent ID Code Login log into a group. (default not assigned) 11-13-09 Service Code Setup (for ACD) –...
  • Page 107 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-09-01 Virtual Extension Ring Assign the ringing options for an Day Night/Mode: 1~8 Assignment extension Virtual Extension Key or Ringing: Virtual Extension Group Answer 0 = No Ringing ...
  • Page 108 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 30-01-01 DSS Console Operating Mode Set the mode of the system DSS 0 = Business Mode consoles. The entry for this option 1 = Hotel Mode applies to all the system DSS 2 = ACD Monitor Mode ...
  • Page 109 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-03-01 Incoming Ring Group For each incoming trunk group set ACD Group Number: Assignment for ACD Group – up in Program 22-05, designate 0~64  ACD Group Number...
  • Page 110 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-06-01 Trunk Work Schedules Set up the Work Schedules for Work Period Mode trunks. For each Work Schedule Number = 1~ 8 (1~4), designate the start and stop...
  • Page 111 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-08-01 ACD Overflow Options – Assign the overflow mode (0~9), 0 = No overflow (None) Overflow Operation Mode destination and announcement 1 = Overflow with No message types. Delay...
  • Page 112 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-08-05 ACD Overflow Options – System Assign the speed dial bin to be 0~1999 Speed Dial Bin used as the ACD overflow (Used when 41-08-02  destination. Using a speed dial...
  • Page 113 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-11-02 VRS Delay Announcement – 1st Assign the VRS message number 0~101 Delay Message Number to be used as the message source 0 = No Message for the 1st and 2nd Delay 101 = Fixed Message Announcement Messages.
  • Page 114 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-12-03 Night Announcement Setup – Define the time the ACD night 0~64800 (seconds) ACD Night Announce Sending Announcement plays. Only used (default = 30) Time when Program 41-12-01 is set to 0 ...
  • Page 115 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-14-07 ACD Options Setup – Automatic Enable (1)/Disable (0 Automatic 0 = No change to off Off Duty for SLT Off Duty (rest) mode for agents duty mode with single line telephones.
  • Page 116 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-14-14 ACD Options Setup – DTMF Set various options for ACD 0 = Does not detect Detection Assignment during Groups. When an option is set for during message...
  • Page 117 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-18-01 ACD Agent Identity Code Setup – Define the ACD Agent Identity Up to four digits  ACD Agent Identity Code Codes. (default not assigned) 41-18-02 ACD Agent Identity Code Setup –...
  • Page 118 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-19-04 ACD Voice Mail Delay Assign the Voice Mail ACD Dial (up to eight digits) Announcement – Mailbox Announcement Mailboxes as the (default not assigned)  Number for 2nd Announcement...
  • Page 119 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 41-20-04 ACD Queue Display Settings – Program 41-15 can also provide a 0 = Disable (Off) ACD Call Waiting Alarm queue alarm to the agents. The 1 = Enable (On) ...
  • Page 120 Issue 5.0 UNIVERGE SV8100 Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press Feature. Press the HEADSET key (Program 15-07-01 or SC 751: 05). The Headset key blinks when Automatic Headset is activated.
  • Page 121 UNIVERGE SV8100 Issue 5.0 To log out (for single or multiple agent log ins): Multiline Terminal  All AIC log ins become logged out. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 1 to accept.
  • Page 122 Issue 5.0 UNIVERGE SV8100 Single Line Telephone  Follow Steps 1~3 to log in with additional AICs (up to three) anytime. Lift the handset and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).
  • Page 123 UNIVERGE SV8100 Issue 5.0 Rest Mode To set the manual Rest Mode: Multiline Terminal With the multiline terminal idle, press the ACD Rest Mode key (Program 15-07-01 or SC 752: 13).  The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key ...
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  • Page 125: Automatic Release

    UNIVERGE SV8100 Issue 5.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
  • Page 126 Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 127 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Set the minimum detection level. 0~15 Setup – Min. Detection Level detect level 0: –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to –45dBm(15) detect level 2: –40dBm(0) to...
  • Page 128 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-04-05 Call Progress Tone Detector Set the Pulse Count. 1~255 Setup – Pulse Count default: Type 1 (DT) – 1  Type 2 (BT) – 1 Type 3 (RBT) – 1 Type 4, Type 5 –...
  • Page 129 UNIVERGE SV8100 Issue 5.0 Operation None Automatic Release 2 - 103...
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  • Page 131: Automatic Route Selection

    The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.
  • Page 132 Issue 5.0 UNIVERGE SV8100 Hierarchical Class of Service Control  ARS allows or denies call route choices based on an extension ARS Class of Service. This allows lower Classes of Service (e.g., 1) to access routes unavailable to higher Classes of Service (e.g., 16).
  • Page 133 UNIVERGE SV8100 Issue 5.0 The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@...
  • Page 134 Issue 5.0 UNIVERGE SV8100 Program 26-01-03 for ARS Misdialed Number Handling as: 1 (Warning Tone) With Program 26-01-06: ARS COS Match Access disabled (set to 0): If at 9:00 AM, each extension dialed 9+(203)926-5400  All Extension would use Trunk Group 3 If at 9:00 AM, each extension dialed 9+(214)262-2000 ...
  • Page 135 ARS does not permit 0 and 011+ calls to be routed out separate trunk groups. The  UNIVERGE SV8100 supports only direct trunk selection for dial 0 (Operator) type calls. If an entry of 911 is programmed in ARS, but ARS is turned off, 911 calls still attempt to ...
  • Page 136 Issue 5.0 UNIVERGE SV8100 E911 Compatibility Speed Dial – System/Group/Station Trunk Group Routing Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 137 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 12-01-02 Night Mode Function Setup – According to a preset schedule, 0 = Off Automatic Night Mode Switching Enable (1)/Disable (0) Automatic 1 = On Night Service for the system.
  • Page 138 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 12-03-01 Weekly Night Service Switching Define which time pattern should Night Mode Service be used on each day of the week. Group Numbers: 01~32 Time Schedule Pattern Number: 1~10...
  • Page 139 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 12-07-01 Text Data for Night Mode Make up an original text message, Night Mode Service which, depending on Group Number: programming, can be displayed on 01~32 an LCD of a multiline telephone in Day/Night Mode: 1~8 each Mode.
  • Page 140 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. only 2 = Incoming access...
  • Page 141 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-17 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – ARS ability to override the trunk access 1 = On ...
  • Page 142 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-01-07 Automatic Route Selection Define the system options for 0 = F-Route  Service – F-Route Access COS Automatic Route Selection (ARS). 1 = ARS Reference (default = 0)
  • Page 143 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 26-02-03 Dial Analysis Table for ARS – For each Dial Analysis Table If Service Type 1 (in Additional Data/Service Number (1~200), if Service Type 1 was 26-02): selected in Program 26-02-02,...
  • Page 144 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 26-03-01 ARS Dial Treatments – Assign the Dial Treatments (1~15) 24 characters Treatment Code for automatic ARS dialing maximum translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.
  • Page 145 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 26-11-01 Transit Network ID Table – Enter the Transit Network 0000~9999 Transmit Network ID (Carrier ID) Selection information element to (Fixed four digits) be added to an ARS call using an ...
  • Page 146 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-02-04 Dial Analysis Table for ARS/ Determine if the Dial Tone 0 = Off F-Route Access – Dial Tone Simulation is On (1) or Off (0) for 1 = On...
  • Page 147 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 44-04-01 ARS/F-Route Selection for Time Assign each ARS/F-Route ARS/F-Route Time Schedule Selection number (1~500) to an Mode: 1~8 ARS/F-Route table number for ARS/F-Route Table  each ARS/F-Route time mode.
  • Page 148 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 44-05-10 ARS/F-Route – CCIS over IP For each ARS/F-Route table 0~16367  Destination Point Code (1~500). Set the CCIS over IP (default = 0) Destination Point Code (0~16367).
  • Page 149 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 44-09-01 Weekly Schedule for ARS/ Define a weekly schedule for 1 = Sunday F-Route using ARS/F-Route day numbers (Pattern 1~10) 1~7 (1 = Sun, 7 = Sat), pattern (default Pattern = 1) numbers (1~10).
  • Page 150 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Define the minimum detection 0~15 detect level 0: Min. Detect Level level for DTMF Tone Receiver. –10dBm(0) to –25dBm(15) detect level 1: –15dBm(0) to –...
  • Page 151 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Define the maximum detection 0~15 Max. Detect Level level for DTMF Tone Receiver. detect level 0: 0dBm(0) to –15dBm(15) detect level 1: –5dBm(0) to –...
  • Page 152 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-03-05 DTMF Tone Receiver Setup – Define the forward twist level for Forward Twist Level DTMF Tone Receiver. (1dB ~ 10dB) default: Type 1 = 5 (6dBm) ...
  • Page 153 UNIVERGE SV8100 Issue 5.0 Operation To place a call using ARS: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. You hear normal Intercom dial tone.  Dial 9. You hear a second, “stutter” dial tone.
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  • Page 155: Background Music

    Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the multiline telephone when the station is idle. Conditions An ACI [PGD(2)-U10 ADP] port must be used as an alternate External Music on ...
  • Page 156 Issue 5.0 UNIVERGE SV8100 Related Features Music on Hold Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 157 UNIVERGE SV8100 Issue 5.0 Operation To turn Background Music on or off: Press idle Speaker. Dial 725. Press Speaker to hang up. Background Music 2 - 131...
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  • Page 159: Barge-In

    UNIVERGE SV8100 Issue 5.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
  • Page 160 Issue 5.0 UNIVERGE SV8100 When Silent Monitor Mode is used, MIC or Feature + 1 can be used to activate speech path  to the internal and external parties. Default Setting Disabled System Availability Terminals Multiline terminal and single line telephones...
  • Page 161 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 162 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-15 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to barge-in on other's calls. 1 = On ...
  • Page 163 UNIVERGE SV8100 Issue 5.0 To Barge-In without first calling the busy extension: Pick up the handset or press Speaker. Dial 710. - OR - Press Barge-In key (Program 15-07-01 or SC 751: 34). Dial busy extension. The extension user hears a warning tone.
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  • Page 165: Battery Backup - System Memory

    UNIVERGE SV8100 Issue 5.0 Battery Backup – System Memory Description The battery on the CD-CP00-US retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00-US encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
  • Page 166 Issue 5.0 UNIVERGE SV8100 System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup – System Power Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 167: Battery Backup - System Power

    The CD-CP00-US is equipped with batteries for system battery backup.  An External Battery Pack can be connected to the system to provide extended time during  a commercial power outage. Refer to the UNIVERGE SV8100/SV8300 System Hardware Manual for further details. Default Settings None...
  • Page 168 Issue 5.0 UNIVERGE SV8100 Programming None Operation None 2 - 142 Battery Backup – System Power...
  • Page 169: Call Appearance (Cap) Keys

    Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
  • Page 170 Issue 5.0 UNIVERGE SV8100 All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System  Programming. A conference call involving two outside lines cannot reside on one Call Appearance key.  For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher ...
  • Page 171 UNIVERGE SV8100 Issue 5.0 Off-Hook Signaling Programmable Function Keys Secondary Incoming Extension User Programming Ability Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 172 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-19 Class of Service Options (Hold/ Determine whether an extension 0 = Off Transfer Service) – Hold/ Class of Service should allow 1 = On Extended Park normal or extended Park ...
  • Page 173 UNIVERGE SV8100 Issue 5.0 Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Go off-hook using the handset and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone.
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  • Page 175: Call Arrival (Car) Keys

    UNIVERGE SV8100 Issue 5.0 Call Arrival (CAR) Keys Enhancements With Version 3000 or higher system software, the appropriate line key page automatically displays for incoming calls on the DTL-8LD-1 (DESI-less) and ITL-320C-1 terminals. Description Call Arrival (CAR) Keys are software extensions available on the Basic and Expanded Port Packages. A Call Arrival Extension assigned to a line key, can appear and ring on an individual station or multiple stations.
  • Page 176 Issue 5.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All multiline terminals Required Component(s) None Related Features Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 177 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-04-01 Virtual Extension Numbering Assign virtual extension numbers. Up to eight digits  100 3601 256 3857 15-01-01 Basic Extension Data Setup – Define the extension/virtual Up to 12 characters Extension Name extension name.
  • Page 178 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-08-01 Incoming Virtual Extension Ring When an extension or a virtual ICM Tone Pattern, Tone Setup extension is assigned to the 0 = Pattern 1 function key on the key telephone,...
  • Page 179 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
  • Page 180 Issue 5.0 UNIVERGE SV8100 To place a call to a Call Arrival (CAR) Key: Lift the handset, or press Speaker. Dial the CAR key extension, or press the Call Arrival (CAR) Key. The operation depends on the setting in Program 15-02-21.
  • Page 181: Call Duration Timer

    UNIVERGE SV8100 Issue 5.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
  • Page 182 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 183: Call Forwarding - Centrex

    UNIVERGE SV8100 Issue 5.0 Call Forwarding – Centrex Description The Call Forwarding – Centrex feature allows a station to forward an incoming PBX/Centrex CO call to an outside location using the same PBX/Centrex CO line to free the line for additional use.
  • Page 184 Issue 5.0 UNIVERGE SV8100 Default Setting Disabled System Availability Terminals All Stations Required Component(s) PBX/Centrex CO line Related Features Call Forwarding Call Arrival (CAR) Keys Code Restriction Direct Inward Dialing (DID) Do Not Disturb Door Box PBX Compatibility Virtual Extensions...
  • Page 185 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 186 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-04-01 Behind PBX Setup Indicate if the trunk is installed 0 = Stand Alone behind a PBX (1) or not (0). There (Trunk) is one item for each Night Service 1 = Behind PBX (PBX) ...
  • Page 187 UNIVERGE SV8100 Issue 5.0 Operation To activate Call Forwarding – Centrex: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forwarding Split Service Code (default not assigned). Dial 3 (CTX/PBX).
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  • Page 189: Call Forwarding

    UNIVERGE SV8100 Issue 5.0 Call Forwarding Enhancements With Version 3000 or higher system software, the Desktop terminal and the Mobile Extension can both ring. If neither extension answers, the call is forwarded to Voice Mail. Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number.
  • Page 190 Issue 5.0 UNIVERGE SV8100 Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations. The extension user can enable Call Forwarding from their telephone. An extension user can also set the forwarding for another extension by using Call Forward for any Extension to Destination.
  • Page 191 UNIVERGE SV8100 Issue 5.0 When a call is transferred because of Call Forwarding No Answer, Call Forwarding Busy, or  DND, the Reason for Transfer option can display to the transferred extension why the call is ringing their telephone. An extension user can forward their calls to a Department number.
  • Page 192 Issue 5.0 UNIVERGE SV8100 When the following are done in sequence,  Call Forwarding Busy is set to extension  Call Forwarding Immediate is set on extension  Call Forwarding Immediate is cancelled on extension  then, Call Forwarding Busy/No Answer is set back on the extension.
  • Page 193 UNIVERGE SV8100 Issue 5.0 Programmable Function Keys Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 194 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-05 Service Code Setup (for Setup/ Set the service code for setting MLT, SLT  Entry Operation) – Call Forward call forwarding for busy or no (default = 745) –...
  • Page 195 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-16-06 Single Digit Service Code Setup Customize the one-digit Service (default not assigned)  – DND/Call Forward Override Codes used when a busy or ring Bypass back signal is heard.
  • Page 196 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-03 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Call ability to set Call Forwarding when 1 = On ...
  • Page 197 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 24-09-02 Call Forward Split Settings – CO Assign CO Call Forwarding 1~9, 0, #, , R, @  Call Forwarding Destination for Destination for ring, all call and no...
  • Page 198 Issue 5.0 UNIVERGE SV8100 To cancel Call Forward – Immediate at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Immediate Service Code (default: 741). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
  • Page 199 UNIVERGE SV8100 Issue 5.0 To set Call Forward – Both Ring at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Both Ring Service Code (default: 745). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
  • Page 200 Issue 5.0 UNIVERGE SV8100 To cancel Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 746). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
  • Page 201 UNIVERGE SV8100 Issue 5.0 To cancel Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 793). Dial 0 (Cancel).
  • Page 202 Issue 5.0 UNIVERGE SV8100 To cancel Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Busy/No Answer Service Code (default: 744). Dial 0 (Cancel). Press Speaker or hang up.
  • Page 203: Call Forwarding With Follow Me

    UNIVERGE SV8100 Issue 5.0 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
  • Page 204 Issue 5.0 UNIVERGE SV8100 Related Features Do Not Disturb Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 205 UNIVERGE SV8100 Issue 5.0 Operation To activate Call Forward Follow Me from a multiline terminal: At a multiline terminal, other than your own, press Speaker and dial Service Code (746, Program 11-11-07). - OR - Press the Call Forward Follow Me key (Program 15-07-01 or SC 751: Code 15).
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  • Page 207: Call Forwarding, Off-Premise

    UNIVERGE SV8100 Issue 5.0 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
  • Page 208 Issue 5.0 UNIVERGE SV8100 DID calls to an extension with Off-Premise Call Forwarding set do not recall if there is no  answer. Door Boxes must be programmed for the calls to be transferred Off-Premise.  The outside number Call Forwarding dials can be only a number normally allowed by the ...
  • Page 209 UNIVERGE SV8100 Issue 5.0 Door Box Virtual Extensions Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 210 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-11-04 Service Code Setup (for Setup/ Assign the Call Forward Busy No MLT, SLT  Entry Operation) – Call Forward Answer Service Code. (default = 744) – Busy/No Answer...
  • Page 211 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
  • Page 212 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-03-01 Trunk Group Routing for Trunks Used to set the Trunk Route Table Day Night/Mode: 1~8 for Automatic External Call 0~100  Forward. (0 = No setting) (default = 1) 24-02-07 System Options for Transfer –...
  • Page 213 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-07-07 System Timers for VRS/DISA – Determine the time a DISA caller 0~64800 (seconds) Long Conversation Warning or any Trunk-to-Trunk (such as (default = 3600)  Tone Time...
  • Page 214 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-01-26 Basic Trunk Data Setup – Enable (1)/Disable (0) each trunk 0 = Normal Transfer Automatic Trunk-to-Trunk ability to use Step Transfer. (Normal)  Transfer Mode 1 = Step Transfer...
  • Page 215 UNIVERGE SV8100 Issue 5.0 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding by Department Groups  Refer to Departmental Calling for additional Department Group programming. Level Program Program Name Description/Comments Assigned Data Number 11-07-01 Department Group Pilot Assign pilot numbers to the Up to eight digits ...
  • Page 216 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-06-01 Trunk Group Routing – Priority Set the priority order number 1~4. 0 = Not Specify Order Number 1~100 : (Trunk Group Number) 1001~1100 : (1000 + Route Table Number)
  • Page 217 UNIVERGE SV8100 Issue 5.0 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding Using DID Translation Table  Refer to Direct Inward Dialing (DID) for additional DID programming. Level Program Program Name Description/Comments Assigned Data Number 22-11-05 DID Translation Table Number For each DID Translation Table 0 = No Setting ...
  • Page 218 Issue 5.0 UNIVERGE SV8100 To cancel Call Forwarding Off-Premise non-split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel). To activate Call Forwarding Off-Premise Split: At a multiline terminal, press Speaker.
  • Page 219 UNIVERGE SV8100 Issue 5.0 To activate Call Forwarding Off-Premise for a Door Box:  This option only works for ISDN PRI or BRI Trunks. At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 751, code 54).
  • Page 220 Issue 5.0 UNIVERGE SV8100 Cancel the Line Forwarding: Lift the handset. Dial 735. Dial trunk port number (7 001~200) to be defined. Select the mode (1~8) to be defined. Press the Exit key. Press Speaker to hang up. Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding: ...
  • Page 221 UNIVERGE SV8100 Issue 5.0 Press Hold to accept the entry. Repeat from Step 3 to define another time mode entry or press Speaker to hang up. Cancel the Line Forwarding: Lift the handset. Dial 604. Dial the Department Group number (01~64) to be defined.
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  • Page 223: Call Forwarding/Do Not Disturb Override

    UNIVERGE SV8100 Issue 5.0 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.
  • Page 224 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 225 UNIVERGE SV8100 Issue 5.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (Program 15-07 or SC 751: 37). Call Forwarding/Do Not Disturb Override 2 - 199...
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  • Page 227: Call Monitoring

    UNIVERGE SV8100 Issue 5.0 Call Monitoring Description Call Monitoring allows selected multiline terminal Users to monitor another user’s conversation without participating. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
  • Page 228 Issue 5.0 UNIVERGE SV8100 With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by  the originator of the outside call, but only the outside caller is placed in park. The extension which is monitoring the call is dropped.
  • Page 229 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 230 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-17 Class of Service Options Turn Off or On the Barge-In 0 = Off (Supplementary Service) – (Intrusion) Tone. If disabled, this 1 = On  Barge-In Tone/Display (Intrusion...
  • Page 231 UNIVERGE SV8100 Issue 5.0 To Call Monitor after calling a busy extension: Call a busy extension. Press the Barge-In key (Program 15-07 or SC 751: 34). - OR - The following steps are not available for DISA or Tie Line trunks.
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  • Page 233: Call Redirect

    UNIVERGE SV8100 Issue 5.0 Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a predefined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
  • Page 234 Issue 5.0 UNIVERGE SV8100 System Availability Terminals Any multiline terminal Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 235 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
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  • Page 237: Call Waiting/Camp-On

    UNIVERGE SV8100 Issue 5.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
  • Page 238 Issue 5.0 UNIVERGE SV8100 Related Features Callback Off-Hook Signaling Programmable Function Keys Transfer Trunk Queuing/Camp On Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 239 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-06 Multiline Telephone Basic Data Set the function of the Multiline 0 = Normal (Common)  Setup – Hold Key Operating Hold key. Hold can activate 1 = Exclusive Hold Mode normal Hold or Exclusive Hold.
  • Page 240 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On an extension ability 0 = Off (Incoming Call Service) – to receive a second call from a 1 = On Second Call for DID/DISA/DDI/ DID, DISA, DIL, or tie line caller.
  • Page 241 UNIVERGE SV8100 Issue 5.0 Operation To Camp-On a busy extension: Call the busy extension. Dial or press the Camp-On key (Program 15-07 or SC 751: 35). Do not hang up. To camp-on to a trunk, refer to Trunk Queuing/Camp-On on page 2-1405.
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  • Page 243: Callback

    UNIVERGE SV8100 Issue 5.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
  • Page 244 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Call Waiting/Camp-On) Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 245 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
  • Page 246 Issue 5.0 UNIVERGE SV8100 To test Callback at a single line telephone: Lift the handset. Dial 799. Hang up. When the telephone rings, lift the handset. You hear the Hold tone.  Hang up. 2 - 220 Callback...
  • Page 247: Caller Id Call Return

    UNIVERGE SV8100 Issue 5.0 Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.
  • Page 248 To use this feature for long distance calls, ARS must be programmed for the voice mail  ports set to dial out. Refer to the UNIVERGE SV8100 Programming Manual for detailed programming instructions. On the UM8000 Mail, the Return Call parameter must be entered on the Integration Options ...
  • Page 249 UNIVERGE SV8100 Issue 5.0 Related Features UM8000 Mail VM8000 InMail Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 250 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 224 Caller ID Call Return...
  • Page 251: Caller Id

    UNIVERGE SV8100 Issue 5.0 Caller ID Enhancements Pressing the Left Cursor Key twice (on equipped terminals) displays the Incoming Call History (Version 3000 or higher software). Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name.
  • Page 252: Figure 2-1 Left Cursor Key Operation Flow Chart

    Issue 5.0 UNIVERGE SV8100 Caller ID temporarily stores 50 calls (total of abandoned and answered/unanswered). New calls replace old calls when the buffer fills. Temporary Memory An unanswered call causes the Call History key (Program 15-07 or SC 751: 08) to flash, to indicate a new call was placed in the temporary memory.
  • Page 253 Add Trunk Access Code to Caller ID with Wireless DECT (SIP) – Phones UNIVERGE SV8100 SIP DECT Phones on the UNIVERGE SV8100 can hold incoming call history. This history is created based on the Caller ID information element contained in the call Setup message which is transmitted from the UNIVERGE SV8100.
  • Page 254 UNIVERGE SV8100 Caller ID Sender Queuing Added The UNIVERGE SV8100 system can provide Caller ID (calling party number) to a single line telephone with a display. The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy.
  • Page 255 UNIVERGE SV8100 Issue 5.0 Caller ID information outputs on the SMDR report.  ANI/DNIS can use the Caller ID tables for routing. Refer to T1 Trunking (with ANI/DNIS  Compatibility) on page 2-1329 for more information. The system can send Caller ID digits to the voice mail if allowed in Program 14-02-10.
  • Page 256 Issue 5.0 UNIVERGE SV8100 Required Component(s) CD-4COTB with PZ-4COTF Daughter Board  CD-2BRIA with PZ-2BRIA Daughter Board  CD-PRTA  Related Features Automatic Route Selection Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release term term Cordless II/D...
  • Page 257 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 258 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-01-20 Basic Trunk Data Setup – Block Enable/Disable the system from Trunks 1~200 Outgoing Caller ID automatically blocking outgoing 0 = Disable Caller ID information when a user 1 = Enable places a call.If allowed (i.e.
  • Page 259 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
  • Page 260 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-19-01 System Options for Caller ID – Determine whether the first 10 0 = First 10 digits Caller ID Displaying Format (If digits or last 10 digits should be (Upper) ...
  • Page 261 UNIVERGE SV8100 Issue 5.0 Operation Storing a Number To store a Caller ID number in an Speed Dial bin: With a multiline terminal idle, the display shows: 1-01 FRI 09:00AM STA 301 LIST DIR ICM PROG Press the LIST Softkey.
  • Page 262: Table 2-5 Keys For Entering Names

    Issue 5.0 UNIVERGE SV8100 Dial the Speed Dial bin in which the number is to be stored. If you press Hold, the next available Speed Dial bin is used. The display shows: SYS XXXX: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows TABLE IS FULL.
  • Page 263 UNIVERGE SV8100 Issue 5.0 Press Transfer. The display shows: SET SYS Press Speaker. The telephone returns to idle.  To store a Caller ID number in a One-Touch key: With a telephone idle, the display shows: 1-01 FRI 09:00AM STA 301 LIST DIR ICM PROG Press the LIST Softkey.
  • Page 264 Issue 5.0 UNIVERGE SV8100 Press the STA Softkey. The display shows: Store to ONE-TOUCH ENTER BIN Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold, the next available One-Touch key is used. The display shows:...
  • Page 265 UNIVERGE SV8100 Issue 5.0 To display Caller ID for a call in Park:  Program 15-02-08 is set to 0 (preselect) for this feature. With Program 15-02-08 set to 0 (preselect) and a call in park, press the PARK key. (Program 15-07 or SC 752: ...
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  • Page 267: Caller Id - Flexible Ringing

    UNIVERGE SV8100 Issue 5.0 Caller ID – Flexible Ringing Enhancements Flexible Ringing by Caller ID feature added with Version 3000 or higher. Description The Caller ID – Flexible Ringing feature provides several different options for rerouting calls based on the Caller ID received.
  • Page 268 Program 13-04-05: 2 (tone pattern 2) Conditions Caller ID Matching.  The Univerge SV8100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. The Speed Dial table is searched from the starting number and the first match result is ...
  • Page 269: Table 2-6 Caller Id Matching Rule

    UNIVERGE SV8100 Issue 5.0 This feature does not work with incoming trunk calls via networking (from another system).  In this case, the refuse/routing program must be programmed in the system that has those trunks. Routing to the other system’s extension is available.
  • Page 270 Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Direct Inward Dialing (DID) UM8000 Mail Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 271 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 13-04-01 Speed Dialing Number and Name Enter the System and Group 1~9, 0, , – Speed Dialing Data Speed Dialing numbers and Pause (Press line key names. Recall/Flash (Press line key 2) ...
  • Page 272 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-24 Class of Service Options Enable (1) or Disable (0) an 0 = Off (Administrator Level) – Set/ extension user ability to set or 1 = On ...
  • Page 273 UNIVERGE SV8100 Issue 5.0 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is? Play VRS Message Search PRG 13-04-01 PRG 40-10-07 Data unmatched...
  • Page 274 Issue 5.0 UNIVERGE SV8100 PRG 14-01-27 :1 And refuse mode is? Reason of No Caller ID? Anything Else Private PRG 22-18-01 Play VRS Message PRG 40-10-07 Ring the extension Ring the incoming Disconnect the call Follow PRG 22-02-01 number ring group...
  • Page 275: Central Office Calls, Answering

    UNIVERGE SV8100 Issue 5.0 Central Office Calls, Answering Enhancements With Version 3000 or higher system software, the appropriate line key page automatically displays for incoming calls on the DTL-8LD-1 (DESI-less) and ITL-320C-1 terminals. Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements.
  • Page 276 Issue 5.0 UNIVERGE SV8100 Sidetone Volume Setup This option allows system programming for the multiline terminal side tone volume. There are two levels, based on whether the connected trunk is a digital trunk or analog trunk. Conditions The incoming ring group assignment programmed in Program 41-03-01 overrides the ...
  • Page 277 UNIVERGE SV8100 Issue 5.0 System Availability Terminals All Terminals Required Component(s) Any Trunk Blade (i.e., CD-4COTB, CD-2BRIA, CD-PRTA, etc.) Related Features Automatic Call Distribution (ACD) Call Forwarding Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA)
  • Page 278 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 279 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group – Trunk Group Assign trunks to trunk groups then Trunks 1-200 Number go to Program 14-06-01 below to Trunk Groups 1-100 set up Trunk Group Routing.
  • Page 280 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. Ring Group programming...
  • Page 281 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-01 Multiline Telephone Basic Data Define the display language for 0 = Japanese multiline terminals. (To select Setup – Display Language 1 = English options 8~10, press either 8 or...
  • Page 282 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-06-01 Trunk Access Map for Assign Trunk Access Maps to Trunks 1~200  Extensions extensions. (default = 1) 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys.
  • Page 283 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-07 Class of Service Options Turn Off or On an extension user 0 = Off (Answer Service) – Automatic ability to use Universal Auto 1 = On ...
  • Page 284 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup Set the feature type for the trunk Trunks 1~200 you are programming. 0 = Normal 1 = VRS (second dial tone if no...
  • Page 285 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Extension Number for each DIL incoming trunk (maximum eight digits)  (001~200). (default not assigned) For this selection to work, set ...
  • Page 286 Issue 5.0 UNIVERGE SV8100 Operation To answer an incoming trunk call: Lift the handset. To use Universal Answer to answer a call ringing over the Paging system: Go off-hook. Depending on system programming, this may answer the call and you can skip Step 2.
  • Page 287: Central Office Calls, Placing

    UNIVERGE SV8100 Issue 5.0 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place...
  • Page 288 Issue 5.0 UNIVERGE SV8100 With Automatic Handsfree, an extension user can press a line key to place a trunk call  without lifting the handset or pressing Speaker. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing Speaker.
  • Page 289 UNIVERGE SV8100 Issue 5.0 Automatic Route Selection Call Appearance (CAP) Keys Code Restriction Dial Tone Detection Handsfree Answerback/Forced Intercom Ringing Long Conversation Cutoff Microphone Cutoff Programmable Function Keys Trunk Group Routing Trunk Groups Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 290 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-09-01 Trunk Access Code If required, change the single-digit Dial (up to four digits) Trunk Access Code (normally 9). If (default = 9) you change this code, you must ...
  • Page 291 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-01-10 Basic Trunk Data Setup – DTMF For each trunk, Enable/Disable the 0 = Disable Tones for Outgoing Calls ability to hear the DTMF of the  1 = Enable...
  • Page 292 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks. Ring Group programming...
  • Page 293 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-08 Multiline Telephone Basic Data Set whether pressing a key 0 = Preselect Setup – Automatic Handsfree accesses a One-Touch Key or 1 = One-Touch  (Automatic Handsfree) Preselects the key.
  • Page 294 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-13 Class of Service Options Turn Off or On an extension ability 0 = Off (Supplementary Service) – to use Continued Dialing, which 1 = On  Continued Dialing (DTMF) Signal...
  • Page 295 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 82-08-01 Sidetone Volume Setup Adjust the multiline terminal side tone volume. There are two levels, Digital Sidetone Level based on whether the connected 0 = -54 (db) trunk is a digital trunk or analog 1 = -48 (db) trunk.
  • Page 296 Issue 5.0 UNIVERGE SV8100 To place a call using Trunk Group Routing: Go off-hook. Dial 9. If your system has an Alternate Trunk Route Access code, you may dial that instead.  Dial the number. - OR - At the multiline terminal, press the Trunk Group Routing key (Program 15-07-01 or SC 752: ...
  • Page 297: Class Of Service

    UNIVERGE SV8100 Issue 5.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
  • Page 298 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Night Service Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 299 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-01 Class of Service Options Turn Off or On an extension ability 0 = Off (Administrator Level) – Manual to manually Switch the Night Mode 1 = On Night Service Enabled (Service Code 718).
  • Page 300 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-13 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – VRS ability to record, erase and listen 1 = On Record (VRS Msg Operation) to VRS messages.
  • Page 301 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-25 Class of Service Options Enable/Disable an extension 0 = Off (Administrator Level) – Set/ ability to set or cancel Caller ID 1 = On  Cancel Caller ID Refuse Refuse.
  • Page 302 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-09 Class of Service Options Turn Off or On Ringdown 0 = Off (Outgoing Call Service) – Extension for extensions with this 1 = On  Hotline/Extension Ringdown COS.
  • Page 303 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-19 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – Hotline ability to activate hotline or 1 = On ...
  • Page 304 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-05 Class of Service Options Turn Off or On an extension user 0 = Off (Incoming Call Service) – Signal/ ability to enable Handsfree 1 = On ...
  • Page 305 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-07 Class of Service Options Turn Off or On an extension to 0 = Off (Answer Service) – Automatic use Universal Auto Answer (no 1 = On ...
  • Page 306 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-07 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Transfer ability to use Transfer Without 1 = On ...
  • Page 307 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-17 Class of Service Options (Hold/ Turn Off or On the ability of an 0 = Off Transfer Service) – Department extension in a Department Group 1 = On ...
  • Page 308 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-12-02 Class of Service Options ISDN-AOC 0 = Off (Charging Cost Service) – Turn Off or On a DISA or tie trunk 1 = On  Advice of Charge...
  • Page 309 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-09 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to initiate a Voice Call 1 = On ...
  • Page 310 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-19 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to use Selectable Display 1 = On  Selectable Display Messaging Messaging.
  • Page 311 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-30 Class of Service Options Allow/Deny an extension user to 0 = Deny (Supplementary Service) – turn Background Music on and off. 1 = Allow  Background Music...
  • Page 312 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-41 Class of Service Options Turn Off or On the Voice Mail 0 = Off (Supplementary Service) – Voice Message Indication for an 1 = On  Mail Message Indication on DSS extension on a DSS console.
  • Page 313 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-14-02 Class of Service Options for Enable/Disable a DISA or tie trunk 0 = Off DISA/E&M – Trunk Group caller ability to dial 9 for Trunk 1 = On ...
  • Page 314 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-14-12 Class of Service Options for Turn Off or On the ability for a 0 = Off DISA/E&M – Retrieve Park Hold DISA caller to retrieve parked or 1 = On held calls.
  • Page 315 UNIVERGE SV8100 Issue 5.0 Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: MODE8:nn  Press Hold to leave the current value unchanged. Enter the Rest 2 Mode Class of Service for the extension you selected in step 3 and press Hold.
  • Page 316 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 290 Class of Service...
  • Page 317: Clock/Calendar Display

    UNIVERGE SV8100 Issue 5.0 Clock/Calendar Display Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording   Class of Service (Class) System Reports   Direct Inward Lines Toll Restriction (Class)  ...
  • Page 318 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All multiline terminals with a display Required Component(s) None Related Features Class of Service Night Service Single Line Telephones, Analog 500/2500 Sets VM8000 InMail Voice Mail Integration (Analog) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 319 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-01-02 Time and Date – Month Enter two digits (01~12) for the 01~12  month. (default not assigned) 10-01-03 Time and Date – Day Enter two digits (01~31) for the 01~31 ...
  • Page 320 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-02-07 System Options for Multiline Select the display mode (type 1~8) Telephones – Time and Date for Time and Date (i.e., time and Type 1 = (12 hour) 10 Display Mode date format).
  • Page 321: Co Message Waiting Indication

    CO provides this feature using Visual Message Waiting Indication (VMWI) standards. Visual Message Waiting Indication alerts a user that a message is present in their voice mail box. When VMWI is provided, the UNIVERGE SV8100 provides a flashing LED on a line key assigned with the trunk appearance.
  • Page 322 Issue 5.0 UNIVERGE SV8100 Default Setting None System Availability Terminals All multiline terminals Required Component(s) CD-4COTB PZ-4COTF Daughter Board Blade with Related Features Battery Backup – System Power Message Waiting Speed Dial – System/Group/Station VM8000 InMail Voice Mail Integration (Analog)
  • Page 323 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 324 Issue 5.0 UNIVERGE SV8100 Operation To program the CO Message Waiting Callback Speed Dial Bin from an Attendant Position: Press Feature. Dial 28. Press the CO line. Dial Speed Dial bin (default = 1999). The valid range is 0000~1999 and depends on system programming.
  • Page 325 UNIVERGE SV8100 Issue 5.0 To clear the Central Office – Message Waiting Indication from an Attendant Position: Press Feature. Dial 20. Press the CO line key. CO Message Waiting Indication 2 - 299...
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  • Page 327: Code Restriction

    UNIVERGE SV8100 Issue 5.0 Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and...
  • Page 328 Issue 5.0 UNIVERGE SV8100 Restrict Code Table  When you want Code Restriction to allow most calls and restrict only selected calls, use the Restrict Code Table. To block only 1-900 calls, for example, enter 1900 in the Restrict Code Table. (If the same Code Restriction Class has both Permit and Restrict Code Tables, the system restricts calls that you enter only in the Restrict Code Table.
  • Page 329 UNIVERGE SV8100 Issue 5.0 Code Call Digit Counting  With Code Call Digit Counting, you can limit the number of digits long distance callers can dial. This lets you prevent callers from dialing extensively into long distance dial-up services. You can make four entries (4~30 digits).
  • Page 330 Issue 5.0 UNIVERGE SV8100 Each phone and trunk have a Restriction Class. The higher class applies for outgoing calls.  For example: When trunk class is 01 and station class 02, Toll Restriction Class 02 is applied.  When trunk class is 15 and station class 03, Toll Restriction Class 15 is applied.
  • Page 331 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 332 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-01-10 System Options for Outgoing If this option is programmed with 0~24 Calls – Dial Digits for Toll an entry other than 0, a call does (default = 0)
  • Page 333 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-05-02 Toll Restriction Class – For the Toll Restriction Class you 0 = Unassign International Call Permit Code select, Assign or Unassign the 1 = Assign Table International Call Permit Table ...
  • Page 334 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-05-11 Toll Restriction Class – Intercom For the Toll Restriction Class you 0 = Disable Call Restriction select, Enable or Disable Intercom 1 = Enable  Call Restriction. If enabled,...
  • Page 335 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-06-06 Toll Restriction Table Data Setup Program codes into the Permit Dial (Up to 12 digits)  – Permit Code Table Code Tables. default: Table 1~4 = No Setting...
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  • Page 337: Code Restriction Override

    UNIVERGE SV8100 Issue 5.0 Code Restriction Override Description Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 900 calls and then provide a Code Restriction Override code to your attendant and executives.
  • Page 338 Issue 5.0 UNIVERGE SV8100 Code Restriction Station Message Detail Recording Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 339 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-14-02 Walking Toll Restriction Enter the Walking Toll Restriction 1~15 Password Setup – Walking Toll Class of Service (1~15) to be used  (default = 1) Restriction Class Number for each table number assigned in Program 21-14-01.
  • Page 340 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-02-12 SMDR Output Options – DID Determine if the DID table name 0 = Not Displayed  Table Name Output should be displayed. 1 = Displayed (default = 0) 35-02-13 SMDR Output Options –...
  • Page 341 UNIVERGE SV8100 Issue 5.0 Walking Code Restriction 663? Code Restriction Override 2 - 315...
  • Page 342 Issue 5.0 UNIVERGE SV8100 Temporary Code Restriction Override service code 663 be changed 775? 2 - 316 Code Restriction Override...
  • Page 343 UNIVERGE SV8100 Issue 5.0 Operation To temporarily override a restricted extension Code Restriction:  You can override restriction for only one call at a time. At the multiline terminal, press Speaker. - OR - At single line telephone, lift the handset.
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  • Page 345: Code Restriction, Dial Block

    UNIVERGE SV8100 Issue 5.0 Code Restriction, Dial Block Description Code Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk. A user must enter a 4-digit personal code to enable/disable this feature.
  • Page 346 Issue 5.0 UNIVERGE SV8100 Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 347 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-10-01 Dial Block restriction Class per Assign the Code Restriction COS 0, 1~15 Extension (1~15) used by an extension when (0 = No Setting)  the Dial Block feature is enabled. If...
  • Page 348 Issue 5.0 UNIVERGE SV8100 To set Dial Block from another extension: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. Dial 601 (default). Dial the 4-digit Dial Block code (as set in programming).
  • Page 349: Conference

    UNIVERGE SV8100 Issue 5.0 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The CD-CP00-US provides 64 conference ports, to allow any number of internal or external parties to be conferenced together for a limit of 32 parties.
  • Page 350 Issue 5.0 UNIVERGE SV8100 An option is available which allows an extension Conf key (SC 751: 07) to be programmed  for Conference or for Transfer. When set for Transfer, the user places a call on hold, dials the extension to which it should be transferred, and presses Conf. The call is then transferred.
  • Page 351 UNIVERGE SV8100 Issue 5.0 Required Component(s) None Related Features None Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 352 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-02-24 Multiline Telephone Basic Data Allow an extension Conf key to be 0 = Conference Setup – Conference Key Mode programmed for Conference or for 1 = Transfer Transfer.
  • Page 353 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-16 Class of Service Options Turn Off or On Barge-In at the 0 = Off (Supplementary Service) – receiving extension (i.e., Barge-In 1 = On  Barge-In, Receive receive).
  • Page 354 Issue 5.0 UNIVERGE SV8100 Single Line Telephone Establish Intercom or trunk call. Hookflash and dial Dial extension you want to add. - OR - Access trunk call. - OR - Retrieve call from Park orbit. Hookflash and repeat step 3 to add more parties.
  • Page 355 UNIVERGE SV8100 Issue 5.0 To exit a Conference with internal and outside conference members without affecting the other parties: Multiline Terminal Hang up. If you press Hold while on a call with two outside callers, the outside callers hear what is programmed in ...
  • Page 356 Issue 5.0 UNIVERGE SV8100 The following steps are not available for DISA or Tie Line trunks: Dial the extension number of the internal party. Dial the single digit service code, if programmed. Instead of the single digit service code, the service code 710 can also be dialed at this point.
  • Page 357: Conference, Voice Call/Privacy Release

    UNIVERGE SV8100 Issue 5.0 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
  • Page 358 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All multiline terminals Required Component(s) None Related Features Caller ID Conference Programmable Function Keys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 359 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 751 by default)    00 ~ (Appearance Function...
  • Page 360 Issue 5.0 UNIVERGE SV8100 To toggle between Private and Non-Private mode: Press the Meet-Me Conference key (Program 15-07-01, SC 751: 32). - OR - Press the Trunk Line Key. (This toggles from Non-Private to Private. To go back to Non-Private, the Meet-Me Conference Key above must be pressed.)
  • Page 361: Continued Dialing

    UNIVERGE SV8100 Issue 5.0 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer, and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
  • Page 362 Issue 5.0 UNIVERGE SV8100 Default Setting Enabled System Availability Terminals All multiline terminals Required Component(s) None Related Features Pulse to Tone Conversion Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 363 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
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  • Page 365: Cordless Dect Terminals

    Cordless DECT Terminals Description The Cordless DECT Terminals may be used with the UNIVERGE SV8100 KTS. The DTL-8R-1 TEL uses 1.9 GHz DECT 6.0 FM Technology and is connected in tandem to a multiline terminal. Press the applicable key on the Base Unit to Switch between Cordless operation and multiline terminal operation.
  • Page 366 Issue 5.0 UNIVERGE SV8100 The battery can be hot swapped while on a call. The battery must be replaced with another  charged battery pack within 20 seconds, otherwise the connection is lost. The handset has visual and audible indicators to warn of a low battery condition.
  • Page 367 UNIVERGE SV8100 Issue 5.0 Required Component(s) CD-8DLCA Blade with PZ-8DLCB Daughter Board -OR- CD-16DLCA Related Features Cordless Telephone Connection Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 368 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-02 ETU Setup (DLCA PKG Setup) – Use to setup and confirm the 0 = Not set Logical Port Number (B1) Basic Configuration data for 1 = Multiline Terminal logical port number (B1).
  • Page 369 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-07 ETU Setup (DLCA PKG Setup) – Use to setup and confirm the 0 = Not Set Logical Port Number (B2) Basic Configuration data for 6 = PGD(2)-U10 ADP logical port number (B2).
  • Page 370 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-05 Class of Service Options Turn Off or On the ability of an 0 = Off (Administrator Level) – Set/ extension to use the 1 = On ...
  • Page 371 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-20 Class of Service Options Define if Accumulated Account 0 = Off (Administrator Level) – SMDR Code Data is included in the 1 = On Printout Accumulated Account...
  • Page 372 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-06 Class of Service Options Turn Off or On Toll Restricting 0 = Off (Outgoing Call Service) – Toll Override (Service Code 663). 1 = On  Restriction Override...
  • Page 373 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-15 Class of Service Options Turn Off or On a user Class of 0 = Off (Outgoing Call Service) – Block Service from automatically 1 = On Outgoing Caller ID...
  • Page 374 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-04 Class of Service Options Determine whether or not the 0 = Off (Incoming Call Service) – CHECK LIST message is 1 = On  Notification for Incoming Call displayed to indicate a missed call.
  • Page 375 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-06 Class of Service Options Turns Off or On an extension to 0 = Off (Answer Service) – Meet-Me use Meet-Me Conference and 1 = On  Conference and Paging Paging.
  • Page 376 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-07 Class of Service Options (Hold/ Turn Off or On an extension ability 0 = Off Transfer Service) – Transfer to use Transfer Without Holding. 1 = On ...
  • Page 377 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-17 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Department in a Department Group ability to 1 = On ...
  • Page 378 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-02 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – Long ability to use Long Conversation 1 = On ...
  • Page 379 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-15 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to Barge-in on other's calls. 1 = On ...
  • Page 380 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-26 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to use Group Listen. 1 = On  Group Listen...
  • Page 381 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-36 Class of Service Options Turn Off or On a Call Timer for the 0 = Off (Supplementary Service) – Call extension. 1 = On  Duration Timer Display...
  • Page 382 Function keys F1 ~ F8 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature  (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal. When initially installed, function keys F1~F8 default to Line keys 1~8 respectively and Off-Hook Ringing ...
  • Page 383 UNIVERGE SV8100 Issue 5.0 Switching Between the Desktop Multiline Telephone and the Cordless DECT Terminals Using the Base Unit: When the Cordless DECT Terminals is associated with a multiline telephone the following is applicable: Switching between the cordless mode and desk mode must be done while both telephones are ...
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  • Page 385: Cordless Telephone Connection

    UNIVERGE SV8100 Issue 5.0 Cordless Telephone Connection Description Using an AP(R)-R/AP(A)-R Unit for DTH/DTR telephones or an APR-L for DTL telephones a cordless telephone (2500-type) can be connected to a multiline terminal. The CD-4LCA with PZ-4LCA Daughter Board, CD-8LCA with PZ-8LCE Daughter Board and the SLTII(1)-U( ) ADP also support cordless telephones, but this feature refers to multiline terminal cordless connection.
  • Page 386 Issue 5.0 UNIVERGE SV8100 The following features are supported by an APR-L AP(R)-R or AP(A)-R:  Initiate conference  Change station name  Privacy release by pressing line key  Group Listen  DSS/BLF indication  Headset Ringing  ...
  • Page 387 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 388 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-04 ETU Setup (DLCA PKG Setup) – Use to setup and confirm the 0 = None Optional Installed Unit 1 (Only Basic Configuration data for 1 = APR Module Applies to DTH/DTR telephones) optional installed Unit 1.
  • Page 389 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-10 ETU Setup (DLCA PKG Setup) – Shows optional adapter 0 = No option Bottom Option Information (Only information. 1 = APR applies to DTL style telephones) ...
  • Page 390 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-12 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – Trunk ability to use the Trunk Port 1 = On Port Disable Disable feature.
  • Page 391 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-25 Class of Service Options Enable/Disable an extension user 0 = Off (Administrator Level) – Set/ ability to set or cancel Caller ID 1 = On  Cancel Caller ID Refuse Refuse.
  • Page 392 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-11 Class of Service Options When an extension is set to ring 0 = Off (Outgoing Call Service) – Protect mode for ICM calls, enabling this 1 = On ...
  • Page 393 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension 0 = Off (Incoming Call Service) – ability to receive a second call 1 = On Second Call for DID/DISA/DIL/...
  • Page 394 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-10-06 Class of Service Options Turn Off or On an extension user 0 = Off (Answer Service) – Meet-Me ability to use Meet-Me Conference 1 = On ...
  • Page 395 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-09 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Group Hold ability to initiate a Group Hold. 1 = On ...
  • Page 396 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-20 Class of Service Options (Hold/ Turn Off or On an extension ability 0 = Off Transfer Service) – No Callback to receive Callbacks. 1 = On ...
  • Page 397 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-05 Class of Service Options Turn Off or On the ability of an 0 = Off (Supplementary Service) – extension to receive off-hook 1 = On  Intercom Off-Hook Signaling signals.
  • Page 398 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-20 Class of Service Options Turn Off or On operator alert when 0 = Off (Supplementary Service) – an extension improperly enters an 1 = On  Account Code/Toll Restriction...
  • Page 399 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-30 Class of Service Options Allow/Deny an extension user to 0 = Deny (Supplementary Service) – turn Background Music on and off. 1 = Allow  Background Music This applies only to the ...
  • Page 400 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-48 Class of Service Options Determine if a station Number is 0 = Off (Supplementary Service) – displayed (On) or not displayed 1 = On  Station Name Display...
  • Page 401 UNIVERGE SV8100 Issue 5.0 To transfer a call from a multiline terminal to its associated cordless single line telephone: The single line telephone user goes off-hook (at this time, the call is automatically connected to the single line telephone). The multiline terminal user goes on-hook.
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  • Page 403: Data Line Security

    Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Conditions When a multiline terminal and a single line telephone are assigned for Data Line ...
  • Page 404 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 405: Delayed Ringing

    UNIVERGE SV8100 Issue 5.0 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, Virtual Extensions, and Call Arrival Keys. Conditions An extension user can answer an outside call just by lifting the handset (depending on ...
  • Page 406 Issue 5.0 UNIVERGE SV8100 Virtual Extensions Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 407 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign CAR/SIE/VE function keys Line Key 1~48 (code 03 + extension number) or 0~99 (Normal Function CO function keys (Code 01 + Code 751 by default) ...
  • Page 408 Issue 5.0 UNIVERGE SV8100 Operation To answer Delay Ringing calls: Go off-hook. - OR - Press Answer. - OR - Press the flashing key. Either Trunk key or CAR/SIE/VE key.  To program a CAR/SIE/VE key on a phone: Press Speaker.
  • Page 409 UNIVERGE SV8100 Issue 5.0 Dial the mode number in which the key delay rings. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 Press Speaker.
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  • Page 411: Department Calling

    UNIVERGE SV8100 Issue 5.0 Department Calling Description With Department Calling, an extension user can call an idle extension in a programmed Department Group (64 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number. The caller does not have to know any Sales department extension number.
  • Page 412 Issue 5.0 UNIVERGE SV8100 Delay:  This feature can be enabled or disabled by using a (59) key programmed in Program 15-07. It can also be done by using service codes assigned in Program 11-11-28 (set) and Program 11-11-29 (cancel). When this feature is activated, any DID call pointed directly to the Pilot follows one of the two patterns: If all available members are busy or logged out, the call goes immediately to the transfer destination.
  • Page 413 UNIVERGE SV8100 Issue 5.0 If all members of the Department Group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls.
  • Page 414: Figure 2-2 Department Calling Priority Call Routing

    Issue 5.0 UNIVERGE SV8100 When a Department Group is assigned as the VM Department Group in Program 45-01-01  it only works as priority mode no matter what Program 16-01-02 is set to for that Department Group. Program 16-01-05 (Extension Group All Ring Mode Operation) does not work to a ...
  • Page 415: Figure 2-3 Department Calling Circular Routing

    UNIVERGE SV8100 Issue 5.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 2-3 Department Calling Circular Routing System Availability Terminals All Terminals Department Calling 2 - 389...
  • Page 416 Issue 5.0 UNIVERGE SV8100 Required Component(s) VRS for Messaging Related Features Call Arrival (CAR) Keys Call Forwarding Department Step Calling Transfer VM8000 InMail Voice Response System (VRS) Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 417 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-11-27 Service Code Setup (for Setup/ Set the service code for setting the Entry Operation) – Destination of destination for immediate (default = 604)  Automatic Transfer Each...
  • Page 418 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 16-01-03 Department Group Basic Data Set how the system routes an 0 = Normal (Intercom Setup – Department Routing Intercom call to a busy caller to busy When Busy (Auto Step Call) Department Group member.
  • Page 419 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 16-02-01 Department Group Assignment Set up the Department Group Department Groups for Extensions called by the pilot number and the 1~999 extension priority when a group is Priority 1-512 called.
  • Page 420 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup – If you want a trunk to be a DIL to a 0 = Normal Incoming Type Department Group, assign Service 1 = VRS (second dial...
  • Page 421 UNIVERGE SV8100 Issue 5.0 To log out of your Department Calling Group:  While you are logged out, Department Calling cannot route calls to your extension. Press Speaker Dial 650 + 1. - OR - Press Department Calling Log In key (Program 15-07-01 or SC 751: 46).
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  • Page 423: Department Step Calling

    UNIVERGE SV8100 Issue 5.0 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
  • Page 424 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 425 UNIVERGE SV8100 Issue 5.0 Operation To make a Step Call: Place a call to a busy Department Group member. - OR - Place a call to a Department Group pilot number. Dial Department Step Code (2) to call the next available Department Group member.
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  • Page 427: Dial Pad Confirmation Tone

    UNIVERGE SV8100 Issue 5.0 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
  • Page 428 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 429: Dial Tone Detection

    UNIVERGE SV8100 Issue 5.0 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing 9 and the trunk number), the system drops the trunk if dial tone does not occur.
  • Page 430 Issue 5.0 UNIVERGE SV8100 Last Number Redial Save Number Dialed Speed Dial – System/Group/Station T1 Trunking (with ANI/DNIS Compatibility) Trunk Group Routing Trunk Groups Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 431 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-02-11 Analog Trunk Data Setup – Next If Enabled, the system skips over 0 = Disable Trunk in Rotary if No Dial Tone a trunk if dial tone is not detected.
  • Page 432: Table 2-7 Dial Tone Detection Program Interaction

    Issue 5.0 UNIVERGE SV8100 Table 2-7 Dial Tone Detection Program Interaction Result if dial tone Method 14-02-05 14-02-11 not present . . . Press a line key Trunk hangs (does not disconnect) - or - Dial #9+ Trunk Trunk hangs (does not disconnect)
  • Page 433: Dialing Number Preview

    UNIVERGE SV8100 Issue 5.0 Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number.
  • Page 434 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 435 UNIVERGE SV8100 Issue 5.0 To dial out the displayed trunk number, press a Line/Trunk Group key. If the previewed number as a trunk access code (e.g., 9), you can press Speaker instead.  - OR - To dial an Intercom number, press Speaker.
  • Page 436 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 410 Dialing Number Preview...
  • Page 437: Digital Trunk Clocking

    CD-CP00-US is the timing source for all digital trunk blades in the system. The PLO synchronizes the system and clocks signals from another office. When the UNIVERGE SV8100 is a clock receiver office, the PLO generates the clock signal according to the source clock signals received from the source office in the network.
  • Page 438 Issue 5.0 UNIVERGE SV8100 System Availability Terminals Required Component(s) CD-CP00-US CD-2BRIA - OR - CD-PRTA, CD-CCTA Related Features ISDN Compatibility K-CCIS – T1 T1 Trunking (with ANI/DNIS Compatibility) Feature Examples Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in 02 was the first to synchronize with the carrier;...
  • Page 439 UNIVERGE SV8100 Issue 5.0 If there are multiple PRIs and the one being used for the source goes down, the system begins to count forward in slot numbers looking for the next available PRI. In this example, the PRI in 02 went down, so the system now begins looking forward in slot numbers for the next PRI to use as the clock source.
  • Page 440 Issue 5.0 UNIVERGE SV8100 In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source. Figure 2-8 Digital Trunk Clocking Example 5 In this example, there is a PRI, multiple T1s, and a BRI.
  • Page 441: Figure 2-11 Digital Trunk Clocking Example 8

    UNIVERGE SV8100 Issue 5.0 In this scenario, the PRI was the clocking source until it went down. There are no other PRIs, T1 (Externals), or BRIs in the system. The CD-CP00-US now becomes the PLO synchronization source. Figure 2-11 Digital Trunk Clocking Example 8 Guide to Feature Programming Refer to the related features for programming.
  • Page 442 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 416 Digital Trunk Clocking...
  • Page 443: Direct Inward Dialing (Did)

    For example, a translation table could convert digits 501~756 to extension numbers 301~556. The UNIVERGE SV8100 system has 2000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 2000 entries in the same table.
  • Page 444 Issue 5.0 UNIVERGE SV8100 The system is compatible with Dial Pulse (DP) and DTMF DID signaling. DID trunks can be either wink start, immediate start, 2nd Dial or Delay. DID Camp-On DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled.
  • Page 445 UNIVERGE SV8100 Issue 5.0 DID Intercept DID Intercept automatically reroutes DID calls under certain conditions. There are three DID Intercepts: Vacant Number Intercept  If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can reroute the call to the programmed DID Intercept extension ring group or Voice Mail.
  • Page 446 Issue 5.0 UNIVERGE SV8100 For busy or no answer intercept calls, a third destination can be defined in Program 22-12. If the first and third destinations are programmed but the second destination is not, the incoming call goes to the third destination after the first destination.
  • Page 447 UNIVERGE SV8100 Issue 5.0 DID Call by Time Schedule DID Call by Time Schedule allows for 100 programmed DID Conversion table entries (Program 22-17-01) that can be routed based on Time Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and each Time Pattern can reference one of the 2000 different Dial-In Conversion table entries in Program 22-11-01.
  • Page 448: Table 2-8 Example 2 (Manual Change)

    Issue 5.0 UNIVERGE SV8100 Table 2-8 Example 2 (Manual Change) Program 22-17 Table No. Receive Dial Time Pattern Start Time End Time PRG 22-11 1~100 1111 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00...
  • Page 449 UNIVERGE SV8100 Issue 5.0 When ordering DID service, provide the Telco with the following information: UNIVERGE SV8100 KF = US:NIFKF07B MF = US:NIFMF07B PF = US:NIFPF07B DID Facility Interface Code 02RV2-T DID Service Order Code 9.0F DID Answer Supervision Code A S.2...
  • Page 450 Issue 5.0 UNIVERGE SV8100 When using DID Call by Time Schedule and breaking out the Time Patterns, set the start  time to 00:00 and end time to 00:00 for this feature to operate correctly. Refer to DID Call by Time Schedule on page 2-421 for more details.
  • Page 451 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 452 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign line or Call Appearance Line Key 1~48 (CAP) Keys for DID trunks 0~99 (Normal Function (Trunks: 1~200). Code 751 by default)  ...
  • Page 453 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup For each Night Service Mode, Trunks 1~200 enter service type 3 when the 0 = Normal trunk should be a DID trunk. 1 = VRS (second...
  • Page 454 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-11-01 DID Translation Number For each DID Translation Table Maximum eight digits  Conversion – Received Number entry (1~2000), specify the digits (default not assigned) received by the system.
  • Page 455 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-11-09 DID Translation Number For each DID Translation Table 0 = IC/MOH Port Conversion – Music On Hold entry (1~2000), specify the source 1 = BGM Port ...
  • Page 456 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-01-01 VRS/DISA Line Basic Data Setup Determine whether the system 0 = Extension Number – VRS/DISA Dial-In Mode should use option 0 or option 1 Service Code Specify...
  • Page 457 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-04-01 VRS/DISA Transfer Ring Group For each trunk port (001~200), set Ring Groups: With No Answer/Busy the operating mode of each DISA 1~100 trunk. This sets what happens to...
  • Page 458 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-07-02 System Timers for VRS/DISA – A VRS/DISA caller can ring an 0~64800 (seconds) VRS/DISA No Answer Time extension for this time before the (default = 0) system sets the call as a Ring No Answer.
  • Page 459 UNIVERGE SV8100 Issue 5.0 Direct Call by Time Schedule Level Program Program Name Description/Comments Assigned Data Number 11-10-35 Service Code Setup (for Assign the service code Dial-In MLT, SLT  Administrator) – Dial-In Mode Mode Switching. (default not assigned) Switching...
  • Page 460: Table 2-9 Led Flash Patterns

    Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 22-17-03 Dial-In Conversion Table Area Define the Ending Time for each 0000~2359  Setup for Time Pattern – End of DID Translation table in Program (Time) Time 22-17-01.
  • Page 461: Direct Inward Line (Dil)

    UNIVERGE SV8100 Issue 5.0 Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
  • Page 462 Issue 5.0 UNIVERGE SV8100 Program a name for a DIL in Program 14-01-01. This makes it easier to identify the  incoming call. If a multiline terminal is busy, a second incoming DIL call provides Call Alert Notification,  depending on chassis programming. The second DIL call waits in line for the user to answer the call.
  • Page 463 UNIVERGE SV8100 Issue 5.0 Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys Ring Groups Transfer Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 464 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On an extension ability 0 = Off (Incoming Call Service) – to receive a second call from a 1 = On Second Call for DID/DISA/DIL/ DID, DISA, DIL, or tie line caller.
  • Page 465 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Set the destination extension Extension Number number for each DIL – for each (maximum eight digits) Night Service mode. The (default not assigned) destination can be an extension ...
  • Page 466 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 440 Direct Inward Line (DIL)
  • Page 467: Direct Inward System Access (Disa)

    UNIVERGE SV8100 Issue 5.0 Direct Inward System Access (DISA) Enhancements With Version 3000 or higher system software, if an outside caller dials an invalid extension number when connected to the VRS Automated Attendant or calling in on a DISA trunk, the following new options are available to route these calls: Extension Number (e.g., operator)
  • Page 468 Issue 5.0 UNIVERGE SV8100 DISA Class of Service DISA Class of Service provides features and dialing restrictions for DISA callers. This allows you to control the ability of the DISA callers dialing into your system. When a DISA caller first accesses the system, they can be prompted to enter a DISA password before proceeding.
  • Page 469 UNIVERGE SV8100 Issue 5.0 DISA/Tie Trunk Barge-In  The DISA/Tie Trunk Barge-In option allows a DISA/Tie Line caller to break into another extension user’s established call. This sets up a three-way conversation between the intruding party and the two parties on the initial call.
  • Page 470 Issue 5.0 UNIVERGE SV8100 Program 20-28-02: No Setting  Program 20-28-03: 180  Program 24-02-07: 600 (Used only with manually transferred Tandem Trunk calls)  Program 24-02-10: 30 (Used only with manually transferred Tandem Trunk calls)  Program 25-07-07: 600 (Used only with automatically transferred Tandem Trunk calls or DISA ...
  • Page 471 UNIVERGE SV8100 Issue 5.0 Department Calling with Overflow Message requires a DSP daughter board for VRS.  DISA can only be set to call forward to another extension. Call Forward Off-Premise is not  supported. When the DISA/VRS Ring Group Transfer (Programs 25-03 and 25-04) are set to 104 ...
  • Page 472 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 473 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 14-01-13 Basic Trunk Data Setup – If DISA caller can place outgoing 0 = Disable Trunk-to-Trunk Transfer calls through the system (refer to 1 = Enable Program 20-14 in the Electra Elite...
  • Page 474 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-14-02 Class of Service Options for Enable/Disable a DISA or tie trunk 0 = Off DISA/E&M – Trunk Group caller ability to dial 9 for Trunk 1 = On ...
  • Page 475 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-15-01 Individual Trunk Group Routing Designate the trunk route 0~100 for Extensions accessed when a user dials the (0 = No Setting) Alternate Trunk Route Access (default = 0) ...
  • Page 476 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-02-01 DID/DISA VRS Message Assign the source and VRS 0 = No Message message number to be used as 1 = VRS (01~100 VRS the Automated Attendant Message Number)
  • Page 477 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-05-01 VRS/DISA Error Message Assign the VRS message number 0~100 (0 = No Setting) Assignment to be used as the Automated (default = 0) Attendant error message. For...
  • Page 478 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-06-02 VRS/DISA One-Digit Code Set up single digit dialing for Up to eight digits Attendant Setup – Destination Automated Attendant callers. For (default not assigned) Number each VRS Message programmed...
  • Page 479 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-07-07 System Timers for VRS/DISA – Determine the time a DISA caller 0~64800 (seconds) Long Conversation Warning or any automatically transferred (default = 3600) Tone Time trunk-to-trunk (such as Tandem ...
  • Page 480 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 25-10-01 Trunk Group Routing for DISA Assign the Trunk Group Route Day/Night Mode = 1~8 chosen when a user places a Route Table Number = DISA call to the system and dials 0~100 9.
  • Page 481 UNIVERGE SV8100 Issue 5.0 Trunk Continue/Disconnect Codes Level Program Program Name Description/Comments Assigned Data Number 14-01-25 Basic Trunk Data Setup – When Program 24-02-10 is set to 0 = Disable (No) Continued/Discontinued disconnect a trunk after the 1 = Enable (Yes) ...
  • Page 482 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 24-02-07 System Options for Transfer – This timer starts when a trunk 0~64800 (seconds) Trunk-to-Trunk Transfer Release begins talking with another trunk (default = 1800) Warning Tone (for example: Trunk-to-Trunk Transfer/Tandem Trunking).
  • Page 483 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 25-07-08 System Timers for VRS/DISA – Determine the time the system 0~64800 (seconds) Long Conversation Disconnect waits before disconnecting a DISA (default = 10) Time or any automatically transferred...
  • Page 484 Issue 5.0 UNIVERGE SV8100 Dial 703 + an External Paging Zone number (1~8 or 0 for All Call). - OR - Dial 710 + a busy extension number to barge in to a call. To forward extension calls using a DISA call into the system (from any 2500 type telephone): Dial the telephone number that rings the DISA trunk.
  • Page 485: Direct Station Selection (Dss) Console

    DSS and Hotline keys on multiline terminals and DSS Consoles. ACD/Non-ACD Agent DSS Lamping Available With the UNIVERGE SV8100 system, Programs 30-05-02~30-05-21 allow a non-ACD DSS console to light indicating the status of both non-ACD agents and ACD agents, but ACD agents do not show ACD status (Logged In/Out, etc.), only idle, busy, etc.
  • Page 486 Issue 5.0 UNIVERGE SV8100 Conditions Changing flash patterns for DSS Consoles also changes them for Hotline keys.  When installing a DSS, the system must auto-detect the console for the LEDs to function  correctly. When connecting the DSS to an extension previously defined with another circuit type, undefine the circuit type (enter 00 in Program 10-03-01 for the extension number), then connect the DSS Console.
  • Page 487 UNIVERGE SV8100 Issue 5.0 When a multiline terminal user is on a call, they can transfer to another station by pressing  a DSS key for that station. It is not necessary to press Transfer to transfer to another station using a DSS key.
  • Page 488 Issue 5.0 UNIVERGE SV8100 Central Office Calls, Placing Door Box Night Service One-Touch Calling Paging, External Paging, Internal Programmable Function Keys Speed Dial – System/Group/Station Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 489 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 15-02-08 Multiline Telephone Basic Data Set to 1 for a DSS Console to 0 = Preselect Setup – Automatic Handsfree have one-touch operation. If set to 1 = One-Touch ...
  • Page 490 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 30-04-01 DSS Console Alternate Answer Define the DSS Console Alternate Alternate DSS No. answer number. 01~32  Default: 0 = No Setting 30-05-02 DSS Console Lamp Table – Busy Define the LED patterns for busy ...
  • Page 491 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 30-05-15 DSS Console Lamp Table – Hotel Define the LED patterns for hotel 0~7[(default = 6 (IW)]  Status Code 7 (Hotel DSS) status code 7 on the DSS consoles.
  • Page 492 Issue 5.0 UNIVERGE SV8100 Answering a trunk call from your DSS Console: Press the flashing DSS Console key assigned to the trunk. If you do not have Handsfree, you must lift the handset to speak.  Transferring a call using your DSS Console: Place or answer the call.
  • Page 493 UNIVERGE SV8100 Issue 5.0 Switching the Night Service mode from your DSS Console: Press the Night Service key. Night Service Busy Lamp Field When this key is ON... The system is in the... Day 1 Mode NIGHT Night 1 Mode...
  • Page 494 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 468 Direct Station Selection (DSS) Console...
  • Page 495: Directed Call Pickup

    UNIVERGE SV8100 Issue 5.0 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: Trunk calls (i.e., Ring Group calls)
  • Page 496 Issue 5.0 UNIVERGE SV8100 Related Features Call Arrival (CAR) Keys Department Calling Group Call Pickup Hold Hotline Park Secretary Call Pickup Secondary Incoming Extension Transfer Virtual Extensions VM8000 InMail Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 497 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 11-12-26 Service Code Setup (for Service Customize the Service Codes for MLT, SLT  Access) – Call Pickup for call pickup for specified group. (default = 768) Specified Group...
  • Page 498 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 472 Directed Call Pickup...
  • Page 499: Directory Dialing

    UNIVERGE SV8100 Issue 5.0 Directory Dialing Enhancements Directory Dialing with main CPU software Version 3000 or higher provides the following enhancements: Pressing the Right Cursor Key twice (on equipped terminals) displays the Common/Group Speed Dial  directory. Pressing the Right Cursor Key three times (on equipped terminals) displays the Extension Name ...
  • Page 500 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Display multiline terminals with Softkeys Required Component(s) None Related Features Last Number Redial Name Storing Speed Dial – System/Group/Station Softkeys Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 501 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-01-02 System Options for Outgoing If a user waits longer than this time 0~64800 (seconds) Calls – Intercom Interdigit Time between Directory Dialing steps, (default = 10) ...
  • Page 502 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 476 Directory Dialing...
  • Page 503: Distinctive Ringing, Tones And Flash Patterns

    You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the UNIVERGE SV8100 Programming Manual for more details. Table 2-10 Distinctive Ringing: Tones and Flash Patterns...
  • Page 504 Issue 5.0 UNIVERGE SV8100 The following voice mail features require system tones be changed in Program 80-01-02 to  work. Refer to the Programming section of the VM8000 InMail feature for details. Call Holding  Busy Greeting  Call Screening ...
  • Page 505 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 506 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-02-37 Multiline Telephone Basic Data Set up various message wait lamp 0 = Green  Setup – Voice Mail Message Wait cycle options for lamp color. 1 = Red...
  • Page 507 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-15-06 Ring Cycle Setup – Dial-In in the Define the ringing cycle for Dial-In Ringing Cycle = 1~13  E&M Tie Line and E&M Tie Line calls. (default = 12) 20-15-07 Ring Cycle Setup –...
  • Page 508 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-01-02 Service Tone Setup – Basic Tone The following features require that Refer to Table 2-13 Basic Tone Table – (39) Number the system tones listed below be Tone 39 on page 2-483 changed to match the table.
  • Page 509: Table 2-12 Basic Tone Table - Tone 14

    UNIVERGE SV8100 Issue 5.0 Table 2-12 Basic Tone Table – Tone 14 (Continued) Tone 14 0 - No Tone 0 - No Tone Table 2-13 Basic Tone Table – Tone 39 Tone 39 Unit Basic Tone Duration Gain Level 12 ~ 440/620Hz -16dB...
  • Page 510 Issue 5.0 UNIVERGE SV8100 To change the pitch of your incoming ring (multiline terminal only): Press Speaker. Dial 720. Dial 1 to change ringing for Intercom calls. - OR - Dial 2 to change ringing for trunk calls. Select the pitch (1~8).
  • Page 511: Do Not Disturb

    UNIVERGE SV8100 Issue 5.0 Do Not Disturb Description Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys.
  • Page 512 Issue 5.0 UNIVERGE SV8100 If an extension already receiving forwarded calls activates DND option 4, callers to the  forwarded extension hear DND tone. If an extension activates DND option 4, other extensions can still forward calls to it, but the ...
  • Page 513 UNIVERGE SV8100 Issue 5.0 Related Features Call Forwarding Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Direct Inward Line (DIL) Distinctive Ringing, Tones and Flash Patterns Selectable Display Messaging Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 514 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
  • Page 515 UNIVERGE SV8100 Issue 5.0 Press Cncl softkey. Multiline Terminal Using Feature Key or Access Code Do not lift the handset. Press the DND feature key programmed in (Program15-07-01 or SC:751:03). - OR - Press Speaker and dial 747. Dial the DND option code.
  • Page 516 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 490 Do Not Disturb...
  • Page 517: Door Box

    The Door Box Feature Requires a PGD(2)-U10 ADP. A maximum of 56 PGD(2)-U10 ADP  units can be installed in an UNIVERGE SV8100 system. Refer to the UNIVERGE SV8100/ SV8300 System Hardware Manual for more information. If a PGD(2)-U10 ADP circuit has a Door Box (doorphone) connected, you cannot use that ...
  • Page 518 Each channel in the PGD(2)-U10 ADP has a jumper which must be set for Door Box  operation. Refer to the UNIVERGE SV8100/SV8100 System Hardware Manual for additional details. A Single Line Telephone (SLT), connected to an APR does not ring when the Door Phone ...
  • Page 519 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 520 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 11-12-36 Service Code Access (for If the service code for Doorphone MLT, SLT  Service Access) – Door Box Access is not acceptable, change (default = 702) Access it here.
  • Page 521 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 32-03-02 Door Box Basic Setup – CODEC Set the Transmit Gain for each 1~63 (-15.5dB ~  Transmit Gain Setup Door Box. +15.5dB) (default = 32) 32-03-03 Door Box Basic Setup – CODEC Set the Receive Gain for each 1~63 (-15.5dB ~...
  • Page 522 Issue 5.0 UNIVERGE SV8100 To Answer a Door Box call while busy on another call: Multiline Terminal If you are busy on a call, the display shows the incoming Door Box call and the large LED flashes. Press Hold to place your active call on hold.
  • Page 523 UNIVERGE SV8100 Issue 5.0 To cancel Call Forwarding Off-Premise for a Door Box: At the multiline terminal, press Speaker + dial SC 722. - OR - At the multiline terminal only, press External Forward by Doorphone key (Program 15-07-01 or SC 751, code 54).
  • Page 524 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 498 Door Box...
  • Page 525: Drop Key

    UNIVERGE SV8100 Issue 5.0 Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Function Key. This feature allows Recall to be used to provide a hookflash to the PBX or Central Office.
  • Page 526 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 527 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default:  Extension port 101 =...
  • Page 528 Issue 5.0 UNIVERGE SV8100 Operation To use the Drop Key from a multiline terminal with a CO/PBX call in progress: Press the Function key programmed as a Drop Key. Receive the new CO/PBX dial tone. Dial the desired number. To use Feature plus Recall from a multiline terminal with a CO/PBX call in progress: Press Feature.
  • Page 529: Term Cordless Ii Terminal

    Cordless II Terminal Description term The NEC D Cordless II Terminal may be used with the UNIVERGE SV8100 KTS. The DTR-4R-1 TEL uses 900 MHz Digital Spread Spectrum (DSS) Technology and must be connected in tandem to a multiline terminal. ...
  • Page 530 Dterm cordless phones are not supported with the Door Box feature.  The Dterm Cordless Lite II can be used in conjunction with the UNIVERGE SV8100 and  Series i Digital Multiline Telephones. Under certain conditions, HOLD and TRANSFER have the same behavior. To prevent an ...
  • Page 531 UNIVERGE SV8100 Issue 5.0 Required Component(s) CD-8DLCA -OR- CD-8DLCA with PZ-8DLCB Daughter Board -OR- CD-16DLCA Related Features None term Cordless II Terminal 2 - 505...
  • Page 532 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 533 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-06 ETU Setup (DLCA PKG Setup) – Set up and confirm the Basic 0 = Not set Terminal Type (B2) Configuration data for terminal 6 = PGD(2)-U10 ADP type.
  • Page 534 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-05 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – Set/ ability to use the Trunk-to-Trunk 1 = On ...
  • Page 535 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-20 Class of Service Options Define the COS for the SMDR 0 = Off (Administrator Level) – SMDR printout of accumulated account 1 = On Printout Accumulated Account code data.
  • Page 536 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-06 Class of Service Options Turn Off or On Toll Restricting 0 = Off (Outgoing Call Service) – Toll Override (Service Code 663). 1 = On  Restriction Override...
  • Page 537 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-15 Class of Service Options Turn Off or On a user Class of 0 = Off (Outgoing Call Service) – Block Service from automatically 1 = On Outgoing Caller ID...
  • Page 538 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-03 Class of Service Options Define whether or not an 0 = Off (Incoming Call Service) – Sub extension displays the Caller 1 = On  Address Identification Sub-Address.
  • Page 539 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-06 Class of Service Options Turn Off or On an extension user 0 = Off (Answer Service) – Meet-Me ability to use Meet-Me Conference 1 = On ...
  • Page 540 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-07 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Transfer ability to use Transfer Without 1 = On ...
  • Page 541 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-17 Class of Service Options (Hold/ Turn Off or On an extension user 0 = Off Transfer Service) – Department ability in a Department Group to 1 = On ...
  • Page 542 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-02 Class of Service Options Turn Off or On extension user 0 = Off (Supplementary Service) – Long ability to use Long Conversation 1 = On  Conversation Cutoff (Incoming) Cutoff for incoming calls.
  • Page 543 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-15 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to barge-in on other's calls. 1 = On ...
  • Page 544 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-26 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to use Group Listen. 1 = On  Group Listen...
  • Page 545 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-38 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – ability to use the Headset ringing. 1 = On ...
  • Page 546 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature  (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal. When initially installed, function keys F1~F4 default to Line Keys 1~4 respectively and Off-Hook Ringing ...
  • Page 547 UNIVERGE SV8100 Issue 5.0 Announce the call after tone burst or wait for call to be answered. To place an outside call: Press TALK. X icon is displayed Dial trunk access code and number -OR- Select trunk appearance and dial number.
  • Page 548 Issue 5.0 UNIVERGE SV8100 To place a conference call: With a call in progress, press CONF. Place second internal or external call. Announce conference. Press CONF again. A 3-party conference is established. When any party hangs up, the conference still includes the remaining parties.
  • Page 549 UNIVERGE SV8100 Issue 5.0 To Switch from Cordless to Desk Using Base Unit: When Cordless II is associated with a terminal, use the Base Unit to switch between Cordless II and the multiline terminal. Refer to Cordless II Base Unit Controls illustration on the next page.
  • Page 550 Issue 5.0 UNIVERGE SV8100 The handset displays Digital (F8), and changes REDIAL program to Desk/Cordless Softkey Switching mode. Press TALK to restore standby mode. Press REDIAL to test this feature. The Base Unit automatically changes from Desk to Cordless. This is a one time operation, but one of the F1~F4 keys can be programmed for the redial function.
  • Page 551: D Term Cordless Lite Ii Terminal

    Description term The NEC D Cordless II Lite Terminal may be used with the UNIVERGE SV8100 system. The DTH-4R-1 TEL uses 900 MHz FM with ADPCM (digital) Technology and is connected in tandem to a multiline terminal. Press the applicable key on the Base Unit to switch between Cordless operation and multiline terminal operation.
  • Page 552 Issue 5.0 UNIVERGE SV8100 Synchronous Ringing does not apply to the cordless terminals.  A beep indicates when the cordless terminal receives off-hook ringing.  A spare battery is available as an Optional Available Part. A second battery is not shipped ...
  • Page 553 UNIVERGE SV8100 Issue 5.0 Required Component(s) CD-8DLCA -OR- CD-8DLCA with PZ-8DLCB Daughter Board -OR- CD-16DLCA Related Features Cordless Telephone Connection Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 554 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-02 ETU Setup (DLCA PKG Setup) – Set up and confirm the Basic 0 = Not set Logical Port Number (B1) Configuration data for logical port 1 = Multiline Terminal number (B1).
  • Page 555 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 10-03-07 ETU Setup (DLCA PKG Setup) – Set up and confirm the Basic 0 = Not Set Logical Port Number (B2) Configuration data for logical port 6 = PGD(2)-U10 ADP number (B2).
  • Page 556 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-11 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – Forced ability to use Forced Trunk 1 = On Trunk Disconnect (analog trunk Disconnect.
  • Page 557 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-20 Class of Service Options Define if Accumulated Account 0 = Off (Administrator Level) – SMDR Code Data is included in the 1 = On Printout Accumulated Account...
  • Page 558 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-06 Class of Service Options Turn Off or On Toll Restricting 0 = Off (Outgoing Call Service) – Toll Override (Service Code 663). 1 = On  Restriction Override...
  • Page 559 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-15 Class of Service Options Turn Off or On a user Class of 0 = Off (Outgoing Call Service) – Block Service from automatically 1 = On Outgoing Caller ID...
  • Page 560 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-09-04 Class of Service Options Determine whether or not the 0 = Off (Incoming Call Service) – CHECK LIST message is 1 = On  Notification for Incoming Call displayed to indicate a missed call.
  • Page 561 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-10-07 Class of Service Options Turn Off or On an extension user 0 = Off (Answer Service) – Automatic ability to use Universal Auto 1 = On ...
  • Page 562 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-11-08 Class of Service Options (Hold/ Turn Off or On an extension 0 = Off Transfer Service) – Transfer incoming Transfer pre-answer 1 = On  Information Display display.
  • Page 563 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-11-18 Class of Service Options (Hold/ Allow/Deny answered Transferred 0 = Off Transfer Service) – No Recall calls from recalling the originating 1 = On  extension. (default = 0 for...
  • Page 564 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-03 Class of Service Options Turn Off or On an extension user 0 = Off (Supplementary Service) – Long ability to use Long Conversation 1 = On ...
  • Page 565 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-16 Class of Service Options Turn Off or On Barge-In at the 0 = Off (Supplementary Service) – receiving extension (i.e., Barge-In 1 = On  Barge-In, Receive receive).
  • Page 566 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-13-27 Class of Service Options If set to 1, a busy extension can be 1 = On (Supplementary Service) – Busy called, while someone is talking on 0 = Off ...
  • Page 567 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-13-39 Class of Service Options Turn Off or On the ACD Queue 0 = Off (Supplementary Service) – ACD Status Display for an extension 1 = On ...
  • Page 568 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature  (FNC), or Recall. When assigned, these keys operate the same as on an NEC multiline terminal. When initially installed, function keys F1~F4 default to Line keys 1~4 respectively and Off-Hook Ringing ...
  • Page 569 UNIVERGE SV8100 Issue 5.0 term A call in progress cannot be switched between the D Cordless Lite II and the associated  multiline telephone. term Switching held calls between the D Cordless Lite II Telephone and the associated multiline ...
  • Page 570 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK term 2 - 544 Cordless Lite II Terminal...
  • Page 571: E911 Compatibility

    E911 Compatibility Description IMPORTANT - PLEASE NOTE THE FOLLOWING! When ARS is NOT enabled and the system allows trunk access by dialing 9, single line telephones disregard Program 20-03-03 – System Options for Single Lines Telephones – SLT DTMF Dial to Trunk Lines. This prevents the system from connecting to a trunk until all the digits are dialed.
  • Page 572 Issue 5.0 UNIVERGE SV8100 E911 Outgoing Dialing  The E911 call follows the trunk group route programming. It is possible to use the flexibility of the Automatic Route Selection Call Route Options for additional routing options. Forced Disconnect Follows Timer to Disconnect Call ...
  • Page 573 UNIVERGE SV8100 Issue 5.0 System Availability Terminals None Required Component(s) None Related Features Automatic Route Selection Central Office Calls, Placing T1 Trunking (with ANI/DNIS Compatibility) ISDN Compatibility Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
  • Page 574 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group – Trunk Group Assign the outbound trunks you Trunk Group Number: Number want to use for E911 service to the 0~100 Priority Number:  same Trunk Group.
  • Page 575 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 21-02-01 Trunk Group Routing for Assign the routes set in Program 1~100 (Trunk Groups) Extensions 14-06 to extensions. This program 0~100  and Program 14-06 are the (0 = No Setting)
  • Page 576 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 21-12-01 ISDN Calling Party Number Assign Calling Party Numbers for (maximum 16 digits) Setup for Trunks each trunk (maximum 16 digits per 1-0, , entry). When a call is made by an...
  • Page 577 UNIVERGE SV8100 Issue 5.0 Dial a trunk access code (e.g., 9) or press a line key. Dial 911. To turn off the E911 Alarm at your telephone: Lift the handset or press Speaker. Dial 786. The alarm goes off. ...
  • Page 578 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 552 E911 Compatibility...
  • Page 579: Electra Elite Ipk Terminals

    The Electra Elite IPK Terminals provide ergonomic form and user-friendly functions. With advanced digital circuitry, the IPK Terminals consist of distinct models to meet diverse user telephone terminal needs. The UNIVERGE SV8100 system allows a maximum of 240 Electra Elite IPK Terminals to be attached to the system. Conditions...
  • Page 580 Issue 5.0 UNIVERGE SV8100 The LCD of the UNIVERGE SV8100 Terminal provides a volume bar indication, while  adjusting the following volume levels or controls: Speaker Volume  Handset/Headset Volume  BGM Volume  Ring Volume/Off-Hook Ring Volume  LCD Contrast ...
  • Page 581 UNIVERGE SV8100 Issue 5.0 With non-IP Electra Elite IPK Terminals, up to two adapters can be installed in a telephone.  For compatibility of multiple adapter units, refer to the following table: AD(A)-R AP(A)-R AP(R)-R HF-R AD(A)-R AP(A)-R – AP(R)-R –...
  • Page 582 Issue 5.0 UNIVERGE SV8100 Required Component(s) CD-8DLCA Blade  PZ-8DLCB Daughter Board  CD-16DLCA Blade  Optional Component(s) AD(A)-R UNIT (Adapter for Call Recording)  AP(A)-R UNIT (Analog Port Adapter [without Ringer])  AP(R)-R UNIT (Analog Port Adapter [with Ringer]) ...
  • Page 583 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
  • Page 584 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-04 ETU Setup (DLCA PKG Setup) – Set up and confirm the Basic 0 = None Optional Installed Unit 1 (Only Configuration data for optional 1 = APR Module Applies to DTH/DTR telephones) installed Unit 1.
  • Page 585 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-01 Class of Service Options Turn Off or On an extension for 0 = Off (Administrator Level) – Manual manual Night Service Switching 1 = On Night Service Enabled (Service Code 718).
  • Page 586 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-07-13 Class of Service Options Turn Off or On an extension user 0 = Off (Administrator Level) – VRS ability to record, erase or listen to 1 = On Record (VRS Msg Operation) VRS messages.
  • Page 587 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-07-25 Class of Service Options Enable/Disable an extension user 0 = Off (Administrator Level) – Set/ ability to set or cancel Caller ID 1 = On  Cancel Caller ID Refuse Refuse.
  • Page 588 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 20-08-09 Class of Service Options Turn Off or On Ringdown 0 = Off (Outgoing Call Service) – Extension for extensions with this 1 = On  Hotline/Extension Ringdown COS.
  • Page 589 UNIVERGE SV8100 Issue 5.0 Level Program Program Name Description/Comments Assigned Data Number 20-08-19 Class of Service Options Turn Off or On an extension user 0 = Off (Outgoing Call Service) – Hotline ability to activate hotline or 1 = On ...
  • Page 590 Issue 5.0 UNIVERGE SV8100 Level Program Program Name Description/Comments As