Call Processing - NEC Univerge SV8100 Features And Specifications Manual

Issue 1.0
Between queue progress announcements, the caller is parked and hears the KTS Music on
Hold (MOH).
When a K-CCIS trunk is on hold, the specified Line Seizure access code is used by the
system to retrieve the call from a held state for delivery to an available agent, or play a queue
delay announcement.
The UCB can support and distribute incoming calls from remote K-CCIS offices. However,
incoming calls into UCB that result in link reconnect are not supported. These calls must be
answered by the local station, and then transferred into the UCB.
As part of the software installation process, the software must be registered through the
internet. This process can be accomplished from the server or from any PC on the customer
LAN that has access to both the server and the Internet. The server should be configured for
Internet access. The server leaves the factory configured for DHCP and therefore
automatically gets this access for most customer installations.
Up to 64 calls can be queued up at one given moment.
When using the UCB for VM, the Large LED will not light when a new VM is received. A key
in the UCB will need to be set to light when a new message is received.
Only one 3rd Party CTI connection to the SV8100 is supported. If a SV8100 system has
UCB (Unified Communications for Business), then the 3rd Party Shared Services feature of
SV8100 Desktop Applications cannot be used. If a SV8100 system has SV8100 Desktop
Applications with the 3rd Party Shared Services, then UCB cannot be used.
Restrictions:
Two SIP extension are need for each Q-Announce port.
Call Pick Up is not supported for Queue calls.
DNIS display is not supported for incoming calls to the UCB.
UCB is not supported when using NetLink.
Analog phones can not be used for Agents.
Agents can not have Hotline, Prime Line or Ringdown setup on the telephone.

CALL PROCESSING

Description
Abandoned Call Search
Abandoned incoming calls are not connected to agent positions. The system removes them from the
queue on trunks that provide calling party disconnect supervision. Q-Reports can be run to provide
details of queue abandonment including time of arrival, wait time and (subject to trunk type and telco
services provided) Caller Line Identification (CLI/ANI).
2 - 1142 UCB (Unified Communications for Business)
UNIVERGE SV8100