Acd Setup Options - NEC univerge sv8100 Installation Manual

UNIVERGE SV8100
Description
Use the ACD Setup Options to set various functions for ACD Groups. Each ACD
Group (64 ACD groups available) can have a unique setup. When you set an option
for an ACD Group, the setting is in force (if applicable) for all agents within the group.
The chart below shows each of the ACD options and the ACD feature to which that
option relates.
Item Name
01 Emergency Call
Operation Mode
02 Automatic Wrap-Up
Mode
03 ACD Priority for Overflow
Calls
04 Automatic Answer at
Headset
06 Call Queuing after 2nd
Announcement
07 Automatic Off Duty for
SLT
08 ACD Off Duty Mode
09 Automatic Wrap Up End
Time
ACD Installation Manual
ACD Setup Options (Program 41-14-xx)
Option Function
The supervisor must be logged in
and have an Emergency Key
programmed for this feature. By
pressing the key once, the
supervisor monitors the call –
pressing twice barges in on the call.
Enables (1) or Disables (0)
Automatic Wrap-Up.
Defines whether the ACD group
should use its own priority
assignment or if it should follow the
priority assigned in Program
41-03-03.
Enables (1) or Disables (0)
Automatic Answer for agents using
headsets.
Enables (0) or Disables (1) Call
Queuing after the 2nd
Announcement.
Enables (1) or Disables (0)
Automatic Off-Duty Mode for SLTs.
Enable (1) or Disable (0) the ability
to receive internal calls when in Off
Duty Mode.
Defines how long the system waits
before automatically ending
Wrap-Up time.

ACD Setup Options

Related Features
Emergency Call
Wrap-Up Time
-
Headset Operation (with
Automatic Answer)
-
Off-Duty Mode
Off-Duty Mode
Wrap-Up Time
Issue 4.0
Default
0 (Enabled)
0 (Disabled)
0
(Own Group's
Priority)
0 (Disabled)
0 (Enabled)
0 (Disabled)
0 (No Internal
Calls)
0 (Disabled)
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