Voice Over - NEC UNIVERGE SV8100 Configuration Manual

Issue 2.00
When accessing the voice mail, the system provides a voice mail queue. If all the
voice mail ports are busy, any call trying to get to the voice mail is placed in queue. As
the voice mail ports become available, the calls are connected to the voice mail in the
order in which they were received.
As the Voice Mail Queue follows Department Hunting programming, the queue can
hold a maximum of 10 calls. If the queue is full or if the voice mail ports are not
assigned to a Department Group, the calls are handled as though no voice mail
queuing feature is enabled. The calls either access voice mail if a port is available or
they receive a busy signal.
The Voice Mail Queuing feature does not work with the Conversation Record feature.
MSG Key will Operate as Voice Mail Key
The system enhances a telephone MSG key function when connected to a system
which has Voice Mail installed. When an extension receives a Voice Mail, the MSG
key can be used to check the number of messages in Voice Mail or call the Voice Mail
to listen to the messages.
Voice Mail Message Indication on Line Keys
Voice Mail Message Indication on Line Keys indicates a new Voice Mail message on
Line Keys or DSS/BLF keys.

Voice Over

Voice Over lets a user interrupt a busy station user that is on another call. With Voice
Over, the busy extension user hears an alert tone followed by the voice of the
interrupting party. The extension user receiving the Voice Over can respond to the
interrupting party without being heard by the original caller. If desired, the user can
easily switch between their original caller and the interrupting co-worker. The original
caller and the interrupting party can never hear each other.
Voice Over could help a lawyer, for example, waiting for an urgent call. While on a
call with another client, the lawyer paralegal could announce the urgent call as soon
as it comes in. The lawyer could then give the paralegal instructions how to handle
the situation – all without the original client hearing the conversation.
Both multiline terminal users and 500/2500 set users can initiate and receive a Voice
Over.
To enable Voice Over, a multiline terminal can have a function key programmed for
Voice Over. In addition to one-touch Voice Over operation, the key shows the Voice
Over status as follows:
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When the key is . . .
Off
Flashing (Red)
You are . . .
Not using Voice Over
Listening to the interrupting party
UNIVERGE SV8100
Features