Ucb (Unified Communications For Business) - NEC Univerge SV8100 Features And Specifications Manual

UCB (Unified Communications for Business)

Enhancements
This feature added with Version 1100 (1.10 or higher).
UCB Fax is supported with UCB software Version 5.00SP2.
UCB functionality has been enhanced with SV8100 Version 5000, UCB 5.1 and TSP 4.00
or higher software.
Virtual Extensions are supported for Queues (Agent and Operator) and pilot numbers (Voice

Mail, Hold, & Executive Conference).
Mobile Extension is supported in the same system as UCB.

Application keys are used instead of Blank keys when programming the Dterm Keys for UCB.

The TSP and UCB have been enhanced to limit when the TSP requires a reset and how it

can be reset.
In previous versions of software, when a 3rd party CTI server has already been connected
with a main device (when 3rd party CTI is used) other 3rd party CTI devices cannot
connect to the main device.
With Version 5000 or higher CPU software, the IP Address of the CTI server currently
connected is displayed in Program (20-23-06).
Description
UCB is a modular multimedia Contact Center solution providing skills-based routing (SBR)
and blending customer contacts using Telephone, Email, Web Callback, Web Chat,
Voicemail and Fax. UCB provides much more than a conventional Automatic Call
Distribution system.
UCB is licensed according to the modules required by the customer, and the number of
concurrent users. For specific information regarding each module, refer to the separate
product manuals. These manuals are common for all NEC platforms, and the feature
restrictions described in the document may limit availability of some features for installations
on the SV8100 telephone system.
UCB (Unified Communications for Business)
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