Call Playback Users And Groups - NEC Univerge SV8100 Installation Manual

Extensions, DDI's, Callers, Trunks and Users can all be included or excluded from being recorded as
required. Add devices to the selected list and choose 'Do Not record the selected devices' or 'Only
record the selected extensions.' You can also decide if to include incoming only, outgoing calls only
or both.

Call playback users and groups

By default if no users are created in MyCalls, you will be able to playback calls. Once you create any
users, you must login to MyCalls as a user. Any users that are created and want to play back calls,
the users must be enabled for call playback. In Configure / Organisation click create new user or edit
an existing user. To give a user the ability to playback calls, check the 'Enable Call Playback' box,
click OK to save any changes.
It is also possible to setup hierarchal type permissions to allow certain users to only playback calls
from their group. In the example below, the highest level group is called group 1 and in that group,
there is a user call Supervisor. The user supervisor can playback any calls from any calls associated
to Group 2 and Group 3.
The user Group 2 Supervisor can only playback calls in the group named group 2. The same
principle applies to the user Group 3 Supervisor, it can only playback calls for users in group 3.