Voice Mail Overflow - NEC Univerge SV8100 VM8000 InMail System Manual

VM8000
Description
The telephone system can automatically reroute unanswered outside calls to the
In-Mail Automated Attendant. Voice Mail Overflow ensures that VM8000 InMail picks
up calls that do not go through. This allows callers to leave a message rather than
having to call back later. Voice Mail can be the overflow destination for the following
types of calls:
InMail System Guide
Direct Inward Line (DIL) Overflow
A trunk that directly rings an extension can overflow to that extension's mailbox
if not answered.
Incoming Ring Groups
A trunk ringing an extension's line keys can overflow to the VM8000 InMail
Automated Attendant.
Department Calling Groups
A call to a Department Group master (pilot) number can overflow to VM8000
InMail if unanswered. The overflow destination is the Group Mailbox assigned to
the Department Group. The Group Mailbox can be a:
Call Routing Mailbox
H
This gives the Department Group caller additional dialing options if their call is
unanswered.
Announcement Mailbox
H
This plays a prerecorded announcement to the Department Group caller if their call
is unanswered. The Announcement Mailbox can then hang up or provide additional
dialing options.
Subscriber Mailbox
H
The Department Group caller can leave a message in the groups master mailbox. A
Member of the group can then retrieve the message later on.
The call into the Department Group can be one of the following:
A Direct Inward Line to the Department Group master (pilot) number.
H
A Screened Transfer from the VM8000 InMail Automated Attendant to the
H
Department Group master (pilot) number.
An Unscreened Transfer from the VM8000 InMail Automated Attendant to the
H
Department Group master (pilot) number.

Voice Mail Overflow

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