Table 2-33 Voice Prompting Messages - NEC Univerge SV8100 Features And Specifications Manual

Issue 1.0
22-01-11: System Options for Incoming Calls – VRS Waiting Message Interval Time
22-08-01: DIL/IRG No Answer Destination
22-14-01~07: VRS Delayed Message for IRG
22-15-01~07: VRS Waiting Message for Department Group
25-07-02: System Timers for VRS/DISA – VRS/DISA No Answer Time
25-07-03: System Timers for VRS/DISA – Disconnect after VRS/DISA retransfer to IRG
Transfer to the VRS
Any extension user can Transfer their outside call to the VRS. This lets their caller take advantage of the
Automated Attendant's extensive routing abilities. To Transfer the call, the user places the call on Hold,
dials the unique VRS service code (set up in system programming : default 782), and hangs up.
Voice Prompting Messages
The VRS feature provides the system with Voice Prompting Messages. These Voice Prompting Messages
tell the extension user the status or progress of their call. For example, if a user calls extension 300 when
it is busy, they hear, "Station 300 is unavailable, please dial a new station or dial 750 to wait."
The following table shows the available Voice Prompting Messages.
Message No.
1-00 This is station
1-01 Station
1-02 Is busy, for callback dial
1-03 All lines are busy, for
callback dial
1-04 Please do not disturb
1-05 Please hold on, all lines
are busy, your call will be
answered when a line
becomes free.
1-06 Please hold on, your call
is being rerouted
1-07 The lowest cost line is
busy, please wait for the
next one.
1-08 The number you have
dialed is not in service.
1-09 You have a message.
1-10 You have a message.
2 - 1284

Table 2-33 Voice Prompting Messages

Message
A user dials 6 for the extension number.
A user dials 6 for the extension number.
A user is calling a busy extension.
A user dials 0 or 704 (+ trunk group) and all trunks are busy.
A user calls an extension that has enabled Do Not Disturb.
ACD message - refer to the UNIVERGE SV8100 Automatic Call
Distribution Manual.
Call Forwarding Off-Premise is rerouting your call.
ARS tries to reroute the user's call and the least costly route is busy.
User dials a Service Code that Class of Service prevents.
An extension user has a Message Waiting to which they have not
responded.
An extension user has a Message Waiting to which they have not
responded.
This message will play when . . .
Voice Response System (VRS)
UNIVERGE SV8100