Basic Programming - NEC univerge sv8100 Installation Manual

UNIVERGE SV8100
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S 7
ASIC
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ACD Installation Manual
P
ROGRAMMING
11-13-01
through
11-13-12 Service Code Setup (For ACD)
If required, customize the service codes used with the ACD feature.
 Note that when using service code 669 to change an agent ACD group, the
supervisor must enter a 2-digit number for the group. For example, to
change to ACD group 4, the entry would be 669 04.
11-13-13 Service Code Setup (for ACD) – ACD Agent Changing Own ACD Group
This Service Code (normally 670) allows an ACD Agent to reassign
themselves to another ACD Group. Also see Program 20-13-33.
11-17-01 ACD Group Pilot Number
Enter the master number, up to eight digits, for each ACD Group (1~64). Try
to use entries that are not part of your normal extension numbering range.
15-07-01 Programmable Function Keys
Assign an ACD Log In/Log Out key (code *10) for one-button Log In/Log
Out operation.
20-06-01 Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
20-13-33 Class of Service Options (Supplementary Service) – ACD Supervisor's
Position Enhancement
In an extension's Class of Service, enable this option (1) to allow agents to
change their own ACD Group assignment. This option also allows the
System Supervisor to change the login and ACD Group assignment for an
agent. Refer to
22-05-01 Incoming Trunk Ring Group Assignment
Assign each trunk that should directly ring an ACD Group to an Incoming
Trunk Ring Group (1~103). Then, use Program 41-03-xx to assign
Incoming Trunk Ring Groups to ACD Groups for each Work Period.
41-02-01 ACD Group and Agent Assignments
For each ACD extension number, assign an ACD Group (1~64). An ACD
Group number is assigned to each Work Period number (1~8).
41-03-01 Incoming Ring Group Assignment for ACD Group – ACD Group
Number
For each Incoming Trunk Ring Group (1~100) set up in Program 22-05-01,
designate into which ACD Group (1~64) the trunks should ring for each of
the eight Work Periods.
Supervisor, ACD System on page
Issue 4.0
3-95.
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