Rd Party Tapi Driver - NEC UNIVERGE SV8100 Installation Manual

3 Party TAPI Driver
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MyCalls uses the 3 Party TAPI driver to move calls around in the operator console and to facilitate
call control. The TAPI driver should be installed on the MyCalls server. There is a separate
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installation manual available for the 3 Party TAPI that details how to install it. The 3 Party TAPI
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driver is also referred to as the 3 Party CTI driver.
The TAPI driver should be installed in 'Multiline Mode' and the starting mode should be "Always
Running." The TAPI driver will need to be initialised once all of the system programming is
completed and uploaded to the PBX. This will mean that it can read in all of the virtual extensions
that MyCalls will monitor.
If the operator user intends to use a headset then they will need a headset key programming on the
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phone. The 3 Party TAPI driver will also need configuring to use headset mode.
It is possible to install the TAPI driver on a different PC to the MyCalls server, instructions on how to
do this are available further down in this manual.
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