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Features and Specifications Manual Issue 5.0 December 2010...
Page 3: Table Of Contents

TABLE OF CONTENTS ___________________________________________________________________________________ Section 1 About This Chapter ..................1-1 Section 2 Important Notes .................... 1-2 Account Code – Forced/Verified/Unverified ........... 1-3 Account Code Entry ................1-11 Alarm ....................1-17 Alarm Reports ..................1-21 Alphanumeric Display ................1-33 Analog Communications Interface (ACI) ..........1-35 Ancillary Device Connection ..............
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Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Call Monitoring ................... 1-183 Call Redirect ..................1-189 Call Waiting/Camp-On ............... 1-193 Callback ..................... 1-199 Caller ID Call Return ................1-205 Caller ID ..................... 1-207 Caller ID – Flexible Ringing ..............1-223 Central Office Calls, Answering ............1-231 Central Office Calls, Placing ..............
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UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Direct Inward Line (DIL) ..............1-403 Direct Inward System Access (DISA) ..........1-409 Direct Station Selection (DSS) Console ..........1-427 Directed Call Pickup ................1-439 Directory Dialing ................. 1-443 Distinctive Ringing, Tones and Flash Patterns ........1-447 Do Not Disturb ..................
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Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Intercom ..................... 1-603 ISDN Compatibility ................1-611 Last Number Redial ................1-633 Line Preference .................. 1-637 Long Conversation Cutoff ..............1-643 Loop Keys ..................1-647 Meet Me Conference ................1-653 Meet Me Paging ................. 1-657 Meet Me Paging Transfer ..............
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UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Q-Sig ....................1-811 Redial Function .................. 1-823 Repeat Redial ..................1-827 Reverse Voice Over ................1-831 Ring Groups ..................1-835 Ringdown Extension (Hotline), Internal/External ........ 1-841 Room Monitor ..................1-845 Save Number Dialed ................1-851 Secretary Call (Buzzer) ..............
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Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Tone Override ..................1-993 Traffic Reports ..................1-997 Transfer .................... 1-1001 Trunk Group Routing ................ 1-1015 Trunk Groups ................... 1-1021 Trunk Port Disable ................1-1027 Trunk Queuing/Camp-On ..............1-1029 Unicast/Multicast Paging Mode ............1-1033 Uniform Call Distribution (UCD) ............1-1041 Uniform Numbering Network ............
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LIST OF TABLES ___________________________________________________________________________________ Table 1-1 Sample Alarm Report ..................1-22 Table 1-2 Alarm Report Definitions ................. 1-23 Table 1-3 Alarm Report Item Definitions ................. 1-23 Table 1-4 Sample System Information Printout ............... 1-24 Table 1-5 Keys for Entering Names ................1-218 Table 1-6 Caller ID Matching Rule ................
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Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 1-25 Board Power Factor ..................1-1069 Table 1-26 Terminal Power Factor ................1-1070 Table 1-27 Maximum Number of Package Installed ............. 1-1070 Table 1-28 Voice Prompting Messages ................ 1-1121 Table 1-29 Default Incoming Ringing Tone ..............1-1142 Table 1-30 Error Messages and Causes ...............
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HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is use. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
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Issue 5.0 UNIVERGE SV8100 MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features Service Codes (e.g., Service Code 844 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
Page 13: Account Code – Forced/verified/unverified

Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
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Issue 5.0 UNIVERGE SV8100 memory. For example, the entry 123@ lets users dial Verified Account Codes from 1230 through 1239. Operator Notification To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list.
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UNIVERGE SV8100 Issue 5.0 Conditions If a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code Entry. If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the SMDR report as part of the number dialed.
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Issue 5.0 UNIVERGE SV8100 Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-01-11 Basic Trunk Data Setup – Enable (1) or disable (0) Account...
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UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 35-05-01 Account Code Setup – Account For each Class of Service (1~15) 0 = Account Codes Code Mode use this option to select the disabled. (Codes Account Code Mode.
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Issue 5.0 UNIVERGE SV8100 Operation To enter an Account Code any time while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also be able to use this procedure for incoming calls.
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UNIVERGE SV8100 Issue 5.0 Dial the number you want to call. To dial an outside number and let your system tell you when a Forced Account Code is required: Access a trunk and dial the number you want to call.
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Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 10 Account Code – Forced/Verified/Unverified...
Page 21: Account Code Entry

UNIVERGE SV8100 Issue 5.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
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Issue 5.0 UNIVERGE SV8100 Account Codes appear on the SMDR report (even if they are hidden on the telephone display). To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key. Press the key instead of dialing the codes.
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UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-01-11 Basic Trunk Data Setup – Enable (1) or disable (0) Account 0= Disable Account Code Required Codes for each trunk. 1= Enable (default = 1)
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 35-05-04 Account Code Setup – Hiding For each Class of Service (1~15), 0 = Display Account Account Codes enter 1 to have the system hide Codes Account Codes on an extension 1 = Hide Account display as they are entered.
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UNIVERGE SV8100 Issue 5.0 If your system has Verified Account Codes enabled, be sure to choose a code programmed into your Verified Account Code list. Access trunk for outside call. You can press a line key or dial a code (except 9) to access a trunk. Refer to...
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Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 16 Account Code Entry...
Page 27: Alarm

UNIVERGE SV8100 Issue 5.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time)
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Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 20-01-06 System Options – Alarm Set the duration of the Alarm 0~64800 seconds Duration signal. (default = 30 seconds) Operation To set the alarm: At the multiline terminal, press Speaker.
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UNIVERGE SV8100 Issue 5.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted. To check the programmed alarm time at a multiline terminal: Press Help.
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Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 20 Alarm...
Page 31: Alarm Reports

Alarm Reports Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00, or be downloaded in PCPro. The report data can also be sent via e-mail.
Page 32: Table 1-1 Sample Alarm Report

Issue 5.0 UNIVERGE SV8100 Table 1-1 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
Page 33: Table 1-2 Alarm Report Definitions

UNIVERGE SV8100 Issue 5.0 Table 1-2 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
Page 34: Table 1-4 Sample System Information Printout

Issue 5.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report Blade names Slot condition (working, blocked) Port assignment Port classification Table 1-4 Sample System Information Printout System Information 05/18/2006 11:02 slot location type assign port...
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Conditions Alarm Reports and System Information Reports can be output to a USB stick on the CD-CP00. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a multiline terminal: SMDR Buffer Full CD-CP00-LAN link Error...
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Issue 5.0 UNIVERGE SV8100 deleted to allow the new record to be saved. If the System is set up to E-mail the Alarm Reports and the Mail Server is down, the report is not sent. System Information Reports cannot be set for output via E-mail.
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UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Setting Up Alarms: Program Program Name Description/Comments Assigned Data Number 90-10-01 System Alarm Setup – Alarm Set the alarm type 14 and 60. 0 = Not Set Type Alarm 14 – CD-CP00-LAN Link...
Page 38: Printing Reports

Issue 5.0 UNIVERGE SV8100 Printing Reports: Program Program Name Description/Comments Assigned Data Number 90-12-01 System Alarm Output – Output Indicate the type of connection 0 = No Setting Port Type used for the System Alarms. The 1~3 = Reserved baud rate for the COM port should 5 = USB Memory be set in Program 10-21-02.
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UNIVERGE SV8100 Issue 5.0 E-mailing Alarm Reports: Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00 Network Setup – IP Assign the IP Address. 0.0.0.0 ~ Address 126.255.255.254 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00 Network Setup –...
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 90-11-02 System Alarm Report – Report When Alarm Reports are to be 0 = No Report Method e-mailed, set this option to 1. This 1 = E-mail Address program has higher priority than (default = 0) Program 90-12-06.
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UNIVERGE SV8100 Issue 5.0 Operation To use this feature at any terminal: The user must be logged in with an Installer (IN) level password as defined in Program 90-02. Alarm Reports 1 - 31...
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Issue 5.0 UNIVERGE SV8100 1 - 32 Alarm Reports...
Page 43: Alphanumeric Display

UNIVERGE SV8100 Issue 5.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character per line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
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Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-13 Service Code Setup (for Setup/ If needed, redefine the service Entry Operation) – Display code used to select the language (default = 778) Language Selection for Multiline for display multiline terminals.
Page 45: Analog Communications Interface (aci)

The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
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Issue 5.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
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Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. Conditions ACD agents who are logged on can be recorded.
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Issue 5.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
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UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-03-01 ETU Setup (DLCA PKG Setup) – Assigns or displays the current 0 = Not set Terminal Type (B1) terminal type assigned to B 1 = Multiline Terminal...
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys If required, program and ACI Line Key 1~48 Conversation Record Key (code 0~99 (Normal Function 69 + 0). This key allows an Code 851 by default)
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UNIVERGE SV8100 Issue 5.0 Dial ACI software port extension number. - OR - Dial ACI Department Group extension number. - OR - Press the One-Touch Key for ACI extension or Department Group. After you call an ACI software port: If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.
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Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 42 Analog Communications Interface (ACI)
Page 53: Ancillary Device Connection

Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
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Issue 5.0 UNIVERGE SV8100 When Program 10-03-06 is assigned as APR you cannot manually assign a port number for the APR. Phones that have an APR/APA installed do not pass voice to a trunk until the interdigit time expires (Program 21-01-03).
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UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-03-03 ETU Setup (LCA PKG Setup) – Customize the transmit and 1~63 (-15.5 +15.5dB) Transmit Gain Level (S-Level) receive levels of the CODEC Gain [default = 32 (0dB)] Types for 500/2500 type single line telephones.
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Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 46 Ancillary Device Connection...
Page 57: Answer Hold

UNIVERGE SV8100 Issue 5.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
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Issue 5.0 UNIVERGE SV8100 Required Component(s) Not Applicable 1 - 48 Answer Hold...
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UNIVERGE SV8100 Issue 5.0 Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 15-02-06 Multiline Telephone Basic Data Use this option to set the function 0 = Normal (Common) Setup – Hold Key Operating of the Multiline Hold key.
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Issue 5.0 UNIVERGE SV8100 To answer a call on a different line key or CAP key with a call in progress: Receive a CO/PBX, DID/DISA/DIL/E&M incoming ring. Answer flashes. Press Answer and answer the new call. The Answer LED goes out. The original call is put on hold.
Page 61: Answer Key

UNIVERGE SV8100 Issue 5.0 Answer Key Description Multiline Terminals have an Answer Key with an LED that flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, The Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
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Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type for Incoming Type for Day/ each trunk. Night Mode (1~8): 0 = Normal 1 = VRS (second dial...
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UNIVERGE SV8100 Issue 5.0 To answer calls using the Answer Key: Receive CO/PBX incoming ring. Press Answer. Talk with the CO/PBX incoming calling party. When additional CO incoming calls are received, press Answer to place the current call on hold and connect the multiline terminal user to the next call.
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Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 54 Answer Key...
Page 65: Attendant Call Queuing

UNIVERGE SV8100 Issue 5.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
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Issue 5.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-01-01 System Numbering – Service Set the system internal (Intercom) Refer to System Code numbering plan. The numbering Numbering Default plan assigns the first and second...
Page 67: Automatic Call Distribution (acd)

UNIVERGE SV8100 Issue 5.0 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
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Issue 5.0 UNIVERGE SV8100 ACD Overflow (With Announcements) ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers.
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UNIVERGE SV8100 Issue 5.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
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Issue 5.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
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UNIVERGE SV8100 Issue 5.0 Enhanced DSS Operation A programmed extension user can use their DSS Console to monitor the status of the ACD Agents within a group. The DSS Console is an essential tool for supervisors. The console key flash rates tell the supervisor at a glance which of the group agents are: Logged onto the group (i.e., in service).
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Issue 5.0 UNIVERGE SV8100 Automatic Rest Mode: When an ACD Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while ACD rings an extension that is not answered.
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UNIVERGE SV8100 Issue 5.0 Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There are two types of Work Time: Manual Work Time: An ACD Agent can enable Manual Work Time anytime they need to work at their desk undisturbed.
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Issue 5.0 UNIVERGE SV8100 BLF For ACD Agents (Continued) BLF For Co-Workers That Are Not ACD Agents When the key is . . . Your co-worker is . . . Idle Busy or ringing Fast Flash In Do Not Disturb – All calls (option 3)
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UNIVERGE SV8100 Issue 5.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
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-based software programs designed to enhance the ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information. ACD Group as Overflow Destination The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring Group or to voice mail using Program 41-09-01.
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ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific. Refer to the UNIVERGE SV8100 ACD Manual for additional information. Up to 16 channels (speech paths) are available when using the DSP with VRS installed on the CD-CP00 for messages.
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Issue 5.0 UNIVERGE SV8100 Program 41-08-03: ACD Overflow Options – Delay Announcement Source Type. The ACI port used for the ACD Delay Announcements program like Music on Hold (MOH) ACI ports. Refer to the MOH Music on Hold on page 1-709.
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Issue 5.0 MIS: The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running the ACD Server application is not connected. If an ACD Queue call is transferred to another logged-in Agent, it shows that both agents took a call but the queue only shows it as one total call.
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Issue 5.0 UNIVERGE SV8100 Required Software None 1 - 70 Automatic Call Distribution (ACD)
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UNIVERGE SV8100 Issue 5.0 Related Features Direct Inward Dialing (DID) InMail Music on Hold Night Service Voice Mail Integration (Analog) Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-13-01 Service Code Setup (for ACD) – Assign for multiline terminals and...
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 11-13-12 Service Code Setup (for ACD) – When using service code 669 to Change Agent ACD Group by change an agent ACD group, the (default = 769) Supervisor supervisor must enter a 2-digit number for the group.
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UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (COS) Day Night/Mode: 1~8 to an extension. There are 15 Class of Service of Classes of Service that can be Extensions (1~15) assigned.
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 30-05-08 DSS Console Lamp Table – ACD Use this program to define the Lamp Pattern Data: Agent Emergency (ACD DSS) LED patterns for functions on the DSS consoles. [default = 6 (IW)]...
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UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-04-02 ACD Group Supervisor – Assign the supervisor operating 0 = Do Not receive any Operation Type type. ACD incoming calls (No) 1 = Receive ACD incoming calls in case...
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-07-01 ACD Weekly Schedule Setup Assign the four Work Schedules Day No./Time Pattern: (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this (0 = No ACD)
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UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-08-02 ACD Overflow Options – ACD Assign the overflow mode (0~9), 0 = No Setting Overflow Destination destination and announcement 1~64 = ACD Group message types. Delay 65 = Overflow Table...
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-10-02 ACI Delay Announcement – 2nd Use this program to define the ACI 0~96 Delay Announcement ACI Port port number to be used for the 0 = No Setting Number delay announcement.This...
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UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-11-06 VRS Delay Announcement – Define what callers hear during 0 = Ring Back Tone Tone Kind at Message Interval the interval between VRS waiting 1 = MOH Tone messages.
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-14-01 ACD Options – Emergency Call Define if Emergency Calls ring the 0 = Call to system Operation Mode system supervisory extension or supervisory extension not when the group supervisory when group extension is busy.
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UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-14-12 ACD Options – Start Headset Ear This option sets the ringing start 0~64800 (seconds) Piece Ringing (for SLT) time for the headset ear piece on a (default = 0 seconds) single line telephone.
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-15-01 ACD Queue Alarm Information – Define the number of calls that 0~200 Number of Calls in ACD Queue must be in queue before the Alarm 0 = No Alarm to Activate Alarm Information Information is activated.
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UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-18-07 ACD Agent Identity Code Setup – For each AIC table, define the 0~64 ACD Group Number in Mode 5 ACD group AIC Agents are in 0 = No Setting during mode 5.
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-20-01 ACD Queue Display Settings – Program 41-15 can also provide a 0=No Display, 1~200 Number of Calls in Queue queue alarm to the agents. The (default = 0) options in Program 41-20 should not be used if 41-15 is set.
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UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 47-03-01 InMail Group Mailbox Options – Use this option to enable or 0 = Disable (No) disable the Master Mailbox. A Master Mailbox Active 1 = Enable (Yes) Master Mailbox is not accessible (default = 0) when it is disabled.
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Issue 5.0 UNIVERGE SV8100 AIC Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 852: 10). - OR - Press Speaker and dial the AIC Log In service code (Program 11-13-08).
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UNIVERGE SV8100 Issue 5.0 Dial the AIC Log Out service code (Program 11-13-08). - OR - To log out of an ACD group without using AIC: Lift the handset. Dial the ACD Log Out service code 755 (Program 11-13-02). Multiple Agent Log In...
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Issue 5.0 UNIVERGE SV8100 Queue Status Display When Logged Into ACD Group With an idle multiline terminal, press the Queue Status Display Programmable Function Key (Code: 19). The display indicates the number of calls in queue, the trunk name, and the time the call has been waiting.
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UNIVERGE SV8100 Issue 5.0 To cancel the manual Rest Mode: Multiline Terminal Press the ACD Rest Mode key (Program 15-07-01 or SC 852: 13). The ACD Rest Mode key light goes off. Single Line Telephone Lift the handset. A fast busy is heard.
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Issue 5.0 UNIVERGE SV8100 1 - 90 Automatic Call Distribution (ACD)
Page 101: Automatic Release

UNIVERGE SV8100 Issue 5.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
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Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-02-09 Analog Trunk Data Setup – Busy This option enables/disables Busy 0 = Disable (No) Tone Detection Tone Detection.
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UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Use this option to set the minimum 0~15 Setup – Min. Detection Level detection level. detect level 0: –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to...
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Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 80-04-06 Call Progress Tone Detector Use this option to set the minimum 1~255 (30+30- Setup – ON Minimum Time On time. 7680ms) default: Type 1 (DT) – 9 (300ms) Type 2 (BT) –...
Page 105: Automatic Route Selection

The ARS feature can add or delete digits and route calls according to pre-determined levels. When UNIVERGE SV8100 systems are networked together by Tie lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.
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Issue 5.0 UNIVERGE SV8100 Separate Routing for Selected Call Types To provide unique control, you can program separate routing instructions for: Directory assistance calls Emergency calls Basic ARS Operation When a user places an outside call, ARS analyzes the digits dialed and assigns one of 400 Selection Numbers to the call.
Page 107

UNIVERGE SV8100 Issue 5.0 The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@...
Page 108

Issue 5.0 UNIVERGE SV8100 Program 26-01-03 for ARS Misdialed Number Handling as: 1 (Warning Tone) With Program 26-01-06: ARS COS Match Access disabled (set to 0): If at 9:00 AM, each extension dialed 9+(203)926-5400 All Extension would use Trunk Group 3...
Page 109

UNIVERGE SV8100 Issue 5.0 With ARS installed, Trunk Queuing automatically queues for the least costly route. The system automatically redials the queued call when the extension user lifts the handset. Speed Dialing may bypass ARS routing. Set up other options for outgoing calls (e.g., unassign line keys, adjust gains, ARS access key, Call Appearance (CAP) Keys, etc.).
Page 110

Issue 5.0 UNIVERGE SV8100 Trunk Queuing/Camp On Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-01-01 System Numbering Set the system internal (Intercom) Refer to SV8100 numbering plan. The numbering Programming Manual plan assigns the first and second...
Page 111

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 12-02-02 Automatic Night Service Define the daily pattern of the 0000~2359 Patterns –End Time Automatic Mode Switching. Each Refer to the SV8100 Mode Group has 10 patterns. Programming Manual These patterns are used in for defaults.
Page 112

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 12-04-01 Holiday Night Service Switching Define a yearly schedule of Days and Months: holiday night-switch settings. This 0101~1231 schedule is used for setting (e.g. 0101 = Jan. 1; special days when the company is 1231 = Dec.
Page 113

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group – Trunk Group Program trunks of the same carrier Trunks 1-200 Number type into the same trunk group. Trunk Group 1-100 Priority - 1-200 (default = All trunks in...
Page 114

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day/Night Mode: 1~8 to an extension. Class of Service for Extensions: 1~15 Defaults: Extension number 101 as Class 15.
Page 115

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 26-01-06 Automatic Route Selection With the ARS Class of Service 0 = Disable (Off) Service – Class of Service Match Match Access feature, you can 1 = Enable (On)
Page 116

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 26-02-02 Dial Analysis Table for ARS – For each Dial Analysis Table 0 = No Service (None) ARS Service Type (1~200), select 0 for no ARS, 1 for 1 = Route to Trunk Service Type 1 –...
Page 117

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 26-03-01 ARS Dial Treatments – Treatment Assign the Dial Treatments (1~15) 24 characters Code for automatic ARS dialing maximum translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.
Page 118

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 26-11-01 Transit Network ID Table – Enter the Transit Network 0000~9999 Transmit Network ID (Carrier ID) Selection information element to (Fixed four digits) be added to an ARS call using an (default not assigned) ISDN trunk.
Page 119

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 44-02-04 Dial Analysis Table for ARS/ Determine if the Dial Tone 0 = Off F-Route Access – Dial Tone Simulation is on (1) or off (0) for 1 = On...
Page 120

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 44-05-01 ARS/F-Route Table – Trunk Select the trunk group number to 0~100, 255 Group Number be used for the outgoing ARS call. 0 = No Setting 255 = Extension Call...
Page 121

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 44-05-11 ARS/F-Route – Network For each ARS/F-Route table 0~16 Specified Parameter Table (1~500) assign the priority (1~4). (default = 0) Assign the Network Specified Parameter Table (0~16). 44-06-01 Additional Dial Table...
Page 122

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 44-09-01 Weekly Schedule for ARS/ Define a weekly schedule for 1 = Sunday F-Route using ARS/F-Route day numbers (Pattern 1~10) 1~7 (1 = Sun, 7 = Sat), pattern (default Pattern = 1) numbers (1~10).
Page 123

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Use this option to define the 0~15 detect level 0: Min. Detect Level minimum detection level for DTMF –10dBm(0) to Tone Receiver. –25dBm(15) detect level 1: –15dBm(0) to –...
Page 124

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Use this option to define the 0~15 Max. Detect Level maximum detection level for detect level 0: 0dBm(0) DTMF Tone Receiver. to –15dBm(15) detect level 1: –5dBm(0) to –...
Page 125

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 80-03-05 DTMF Tone Receiver Setup – Use this option to define the Forward Twist Level forward twist level for DTMF Tone (1dB ~ 10dB) Receiver. default: Type 1 = 5 (6dBm)
Page 126

Issue 5.0 UNIVERGE SV8100 Operation To place a call using ARS: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. You hear normal Intercom dial tone. Dial 9. You hear a second, “stutter” dial tone.
Page 127: Background Music

Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the Multiline Telephone when the station is idle. Conditions An ACI [PGD(2)-U10 ADP] port must be used as an alternate External Music on Hold or Background Music source when different External MOH and BGM sources are required.
Page 128

Issue 5.0 UNIVERGE SV8100 Related Features Music on Hold Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-38-01 BGM Resource Setup – BGM Configure the Background Music 0 = CD-CP00 (MOH/ Resource Type Source input (0) for CD-CP00 or (1) for ACI Port.
Page 129

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Page 130

Issue 5.0 UNIVERGE SV8100 1 - 120 Background Music...
Page 131: Barge-in

UNIVERGE SV8100 Issue 5.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
Page 132

Issue 5.0 UNIVERGE SV8100 Default Setting Disabled System Availability Terminals Multiline and Single Line Terminals Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys 1 - 122 Barge-In...
Page 133

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-08 Service Code Setup (for Service Determine what the service code MLT, SLT (default = 810) Access) – Barge-In should be for an internal party to use the Barge-In feature.
Page 134

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-13-32 Class of Service Options In an extension Class of Service, 0 = Off (Supplementary Service) – allow (1) or deny (0) the extension 1 = On Multiple Barge-Ins...
Page 135

UNIVERGE SV8100 Issue 5.0 Dial the single digit service code or the service code 810. To Barge-In to a Conference Call: Pick up the handset or press Speaker and dial the service code (default = 810). If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system automatically places a callback to the extension.
Page 136

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Page 137: Battery Backup – System Memory

UNIVERGE SV8100 Issue 5.0 Battery Backup – System Memory Description The battery on the CD-CP00 retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00 encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
Page 138

Issue 5.0 UNIVERGE SV8100 System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup – System Power Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 90-03-01 Save Data Use this program to save the Dial 1 + Press Hold...
Page 139: Battery Backup – System Power

The CD-CP00 is equipped with batteries for system battery backup. External Battery Pack can be connected to the system to provide extended time in the event of commercial power outage. Refer to the UNIVERGE SV8100 System Hardware Manual for further details.
Page 140

Issue 5.0 UNIVERGE SV8100 Programming None Operation None 1 - 130 Battery Backup – System Power...
Page 141: Call Appearance (cap) Keys

Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
Page 142

Issue 5.0 UNIVERGE SV8100 All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System Programming. A conference call involving two outside lines cannot reside on one Call Appearance key. For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher (Program 14-05-01).
Page 143

UNIVERGE SV8100 Issue 5.0 Off-Hook Signaling Programmable Function Keys User Programming Ability Virtual Extensions Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Use to assign functions to multiline Line Key 1~48 terminal line keys.
Page 144

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 24-01-02 System Options for Hold – Hold A call that is parked longer than 0~64800 (seconds) Recall Callback Time the programmed interval recalls (default = 30) the extension where it was initially parked.
Page 145

UNIVERGE SV8100 Issue 5.0 Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Go off-hook using the handset and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone.
Page 146

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Page 147: Call Duration Timer

UNIVERGE SV8100 Issue 5.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
Page 148

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default: Extension port 101 =...
Page 149: Call Forwarding – Park And Page

UNIVERGE SV8100 Issue 5.0 Call Forwarding – Park and Page Description When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
Page 150

Issue 5.0 UNIVERGE SV8100 message. System Availability Terminals None Required Component(s) InMail, PZ-VM21 and CD-CP00 Related Features Analog Communication Interface (ACI) Music on Hold 1 - 140 Call Forwarding – Park and Page...
Page 151

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-58 Service Code Setup (for Setup/ Call forward with Personal MLT, SLT Entry Operation) – Call Forward greeting VRS. Service code (default = 795) with Personal Greeting setup.
Page 152

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 31-04-01 External Paging Zone Group – Assign each External Paging Paging Group Number Paging Group Number Speaker to an External Paging 0~8 (0 = No Setting) Zone. Speaker 1 [PGD(2)-U10...
Page 153

UNIVERGE SV8100 Issue 5.0 If you already have Park and Page or Personal Greeting set up, you can dial: 3 to erase (the optionally HOLD to cancel the erase) 5 to listen (then # again to listen again) 7 to re-record Dial When you hear, “Please start recording,”...
Page 154

Issue 5.0 UNIVERGE SV8100 Dial the Park and Page type: 2 = All Calls 3 = Outside Calls Only Press Speaker to hang up (or go on-hook at the single line telephone). To pick up your Park and Page: Press Speaker (or lift the handset at the single line telephone).
Page 155: Call Forwarding

UNIVERGE SV8100 Issue 5.0 Call Forwarding Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
Page 156

Issue 5.0 UNIVERGE SV8100 If an extension in a call forward chain has Call Forward with Both Ring or Call Forward with Follow Me set, calls do not continue routing to other extensions in the chain. Call Forwards can be chained allowing calls to forward from one extension to the next. Up to 32 extensions can be linked in a call forward chain.
Page 157

UNIVERGE SV8100 Issue 5.0 connection, it follows No Answer forwarding. When the following are done in sequence, Call Forwarding Busy/No Answer is set to extension Call Forwarding Immediate is set on extension Call Forwarding Immediate is cancelled on extension then, Call Forwarding Busy/No Answer is set back on the extension.
Page 158

Issue 5.0 UNIVERGE SV8100 Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Call Forward Department Calling Direct Station Selection (DSS) Console Do Not Disturb Programmable Function Keys...
Page 159

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-10-06 Service Code Setup (for System Set the service code for setting Administrator) – Setting the automatic transfer for each trunk (default = 833) Automatic Transfer for Each line.
Page 160

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 11-11-47 Service Code Setup (for Setup/ Set or Cancel the call forward no MLT, SLT Entry Operation) – Set/Cancel answer split. (default = 784) Call Forward No Answer (Split)
Page 161

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Incoming Call Service) – extension ability to receive a 1 = On Second Call for DID/DISA/DIL/...
Page 162

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-13-05 Class of Service Options Turn On (1) or Off (0) the ability of 0 = Off (Supplementary Service) – an extension to receive Off-Hook 1 = On Intercom Off-Hook Signaling Signals.
Page 163

UNIVERGE SV8100 Issue 5.0 Operation To set Call Forward – Immediate at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Immediate Service Code (default: 848). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys.
Page 164

Issue 5.0 UNIVERGE SV8100 Refer to Call Forwarding – Park and Page on page 1-139. The Call Forwarding Programmable Function Key turns on. To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker.
Page 165

UNIVERGE SV8100 Issue 5.0 To set Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 846). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
Page 166

Issue 5.0 UNIVERGE SV8100 Dial 0 (Cancel). Dial the station number which is forwarded. Press Speaker or hang up. To set Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 794).
Page 167

UNIVERGE SV8100 Issue 5.0 Press Speaker or hang up. To set Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Busy/No Answer Service Code (Default: 844). Dial 1 (Set).
Page 168

Issue 5.0 UNIVERGE SV8100 To set Call Forward Split – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Busy/No Answer Service Code (default: 785). Dial 1 (Set). Dial 1 (Internal) or 2 (external) Dial the destination extension or off-premise number.
Page 169: Call Forwarding With Follow Me

UNIVERGE SV8100 Issue 5.0 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 170

Issue 5.0 UNIVERGE SV8100 Related Features Do Not Disturb Programmable Function Keys Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-07 Service Code Setup (for Setup/ Assign the service code of Call MLT, SLT Entry Operation) – Call Forward Follow Me.
Page 171

UNIVERGE SV8100 Issue 5.0 Dial 1 to set. Dial the Extension to forward. The multiline terminal with display indicates on the display of the telephone which Call Forward Follow Me is set. Also, the Programmed Follow Me Flexible Line Key flashes (if assigned) when Follow Me is set.
Page 172

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Page 173: Call Forwarding, Off-premise

UNIVERGE SV8100 Issue 5.0 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
Page 174

Issue 5.0 UNIVERGE SV8100 answer. Door Boxes must be programmed for the calls to be transferred Off-Premise. The outside number Call Forwarding dials can only be a number normally allowed by the forwarded extension Toll Restriction. In systems with a DSP daughter board for VRS, callers to an extension forwarded off-premise hear, “Please hold on, your call is being rerouted.”...
Page 175

UNIVERGE SV8100 Issue 5.0 Virtual Extensions Voice Response System (VRS) Call Forwarding, Off-Premise 1 - 165...
Page 176

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-09-01 DTMF and Dial Tone Circuit Allocate the circuits on the 0 = Common Use Setup CD-CP00 ETUs for either DTMF 1 = Extension Only receiving or dial tone detection.
Page 177

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 11-11-48 Service Code Setup (for Setup/ Use to assign the Call Forward MLT, SLT Entry Operation) – Set/Cancel Busy No Answer Split Service (default not assigned) Call Forward Busy/No Answer Code.
Page 178

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Incoming Call Service) – extension ability to receive a 1 = On Second Call for DID/DISA/DIL/...
Page 179

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 24-09-01 Call Forward Split Settings – Call Use to assign Call Forwarding 0 = Call Forwarding Off Forwarding Type Type and destination numbers for 1 = Call Forwarding each extension/virtual extension.
Page 180

Issue 5.0 UNIVERGE SV8100 Trunk-to-Trunk Forwarding – Normal (0) Trunks Program Program Name Description/Comments Assigned Data Number 11-10-06 Service Code Setup (for System Customize the service code to be Administrator) – Setting the used to set the Automatic Trunk (default = 833) Automatic Transfer for each Forwarding feature.
Page 181

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup – Used to assign the incoming trunk 0 = Normal Incoming Type type for each trunk. There is one 1 = VRS (second dial item for each Mode.
Page 182

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 11-11-27 Service Code Setup (for Setup/ Customize the service code to be Entry Operation) – Destination of used to set the destination for the (default = 704) Automatic Transfer Each...
Page 183

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign an Automatic Forwarding Line Key 1~48 at Department Group key (58) or a 0~99 (Normal Function Delayed Forwarding at Code 851 by default) Department Group key (59) for an 00 ~ extension user.
Page 184

Issue 5.0 UNIVERGE SV8100 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding Using DID Translation Table Refer to Direct Inward Dialing (DID) for additional DID programming. Program Program Name Description/Comments Assigned Data Number 22-11-05 DID Translation Table Number For each DID Translation Table 0 = No Setting Conversion –...
Page 185

UNIVERGE SV8100 Issue 5.0 - OR - At a single line telephone, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel). To activate Call Forwarding Off-Premise Split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset.
Page 186

Issue 5.0 UNIVERGE SV8100 To activate Call Forwarding Off-Premise for a Door Box: This option only works for ISDN PRI or BRI Trunks. At the multiline terminal, press Speaker + dial SC 822. - OR - At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 851, code 54).
Page 187

UNIVERGE SV8100 Issue 5.0 Cancel the Line Forwarding: Lift the handset. Dial 835. Dial trunk port number (7 001~200) to be defined. Select the mode (1~8) to be defined. Press the Exit key. Press Speaker to hang up. Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program 13-04-01 for the line to forward.
Page 188

Issue 5.0 UNIVERGE SV8100 Press Hold to accept the entry. Repeat from Step 3 to define another time mode entry or press Speaker to hang up. Cancel the Line Forwarding: Lift the handset. Dial 704. Dial the Department Group number (01~64) to be defined.
Page 189: Call Forwarding/do Not Disturb Override

UNIVERGE SV8100 Issue 5.0 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.
Page 190

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-01 Service Code Setup (for Service Customize the Service Code MLT, SLT Access) – Bypass Call which is to be used for Call (default = 807) Forwarding/DND Override.
Page 191

UNIVERGE SV8100 Issue 5.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (Program 15-07 or SC 851: 37) or dial 807. Call Forwarding/Do Not Disturb Override 1 - 181...
Page 192

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 182 Call Forwarding/Do Not Disturb Override...
Page 193: Call Monitoring

UNIVERGE SV8100 Issue 5.0 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
Page 194

Issue 5.0 UNIVERGE SV8100 With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by the originator of the outside call, but only the outside caller is placed in park. The extension which is monitoring the call is dropped.
Page 195

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-08 Service Code Setup (for Service Determine what the service code MLT, SLT Access) – Barge-In should be for an internal party to (default = 810) use the Barge-In feature.
Page 196

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-13-45 Class of Service Options Set per class of service, when in 0 = Enable (Supplementary Service) – MIC Call Monitoring Mode determines 1 = Disable Key Mode While Call Monitoring...
Page 197

UNIVERGE SV8100 Issue 5.0 To Call Monitor after calling a busy extension: Call a busy extension. Press the Barge-In key (Program 15-07 or SC 851: 34). - OR - The following steps are not available for DISA or Tie Line trunks.
Page 198

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Page 199: Call Redirect

UNIVERGE SV8100 Issue 5.0 Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
Page 200

Issue 5.0 UNIVERGE SV8100 System Availability Terminals Any Multiline Terminal Required Component(s) None Related Features None 1 - 190 Call Redirect...
Page 201

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Use to assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 851 by default) 00 ~...
Page 202

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Page 203: Call Waiting/camp-on

UNIVERGE SV8100 Issue 5.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
Page 204

Issue 5.0 UNIVERGE SV8100 Related Features Callback Off-Hook Signaling Programmable Function Keys Transfer Trunk Queuing/Camp On Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-23 Service Code Setup (for Setup/ This service code enables Second Entry Operation) – Second Call...
Page 205

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 15-02-12 Multiline Telephone Basic Data Use this option to set the 0 = Muted Off-Hook Setup – Off-Hook Ringing telephone Off-Hook signaling. Ringing 1 = No Off-Hook Ringing 2 = Not Used...
Page 206

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Incoming Call Service) – extension ability to receive a 1 = On Second Call for DID/DISA/DDI/...
Page 207

UNIVERGE SV8100 Issue 5.0 Operation To Camp-On a busy extension: Call the busy extension. Dial 850 or press the Camp-On key (Program 15-07 or SC 851: 35). Do not hang up. To camp-on to a trunk, refer to Trunk Queuing/Camp-On on page 1-1029.
Page 208

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Page 209: Callback

UNIVERGE SV8100 Issue 5.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
Page 210

Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Call Waiting/Camp-On) Programmable Function Keys 1 - 200 Callback...
Page 211

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-05 Service Code Setup (for Service If required, redefine the service MLT, SLT Access) – Cancel Camp-On code used cancel Camp-On. (default = 870) 11-12-44...
Page 212

Issue 5.0 UNIVERGE SV8100 To cancel a Callback: At the multiline terminal, press Speaker and Dial 870. - OR - At the multiline terminal, press Camp-On key (Program 15-07 or SC 851: 35). - OR - At the single line telephone, lift the handset and dial 870.
Page 213

UNIVERGE SV8100 Issue 5.0 To test Callback at a single line telephone: Lift the handset. Dial 899. Hang up. When the telephone rings, lift the handset. You hear the Hold tone. Hang up. Callback 1 - 203...
Page 214

Issue 5.0 UNIVERGE SV8100 1 - 204 Callback...
Page 215: Caller Id Call Return

UNIVERGE SV8100 Issue 5.0 Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.
Page 216

Issue 5.0 UNIVERGE SV8100 Required Component(s) InMail Related Features InMail Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-01-22 Basic Trunk Data Setup – Caller Enable (1) or disable (0) the Trunks 1~200 ID to Voice Mail...
Page 217: Caller Id

UNIVERGE SV8100 Issue 5.0 Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line.
Page 218

Incoming Caller ID: 12345678901234567890 (20 digits) UNIVERGE SV8100 Wireless Dials: 123456 *123456789012 Caller ID Sender Queuing Added The UNIVERGE SV8100 system can provide Caller ID (calling party number) to a single line telephone with a display. 1 - 208 Caller ID...
Page 219

The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy. Refer to Program 20-19-05 in the UNIVERGE SV8100 Programming Manual. If the single line telephone user lifts their handset while an incoming call is waiting in queue, they hear silence (no dial tone) and cannot dial out.
Page 220

Issue 5.0 UNIVERGE SV8100 When there are more than 20 characters set in Program 20-20 : Message Setup for Non-Caller ID Data, either the first or last character is missing (based on the entry in Program 20-19-01). If Program 20-09-06: Class of Service Options (Incoming Call Service): Incoming Time Display is set to 1 (On), the first line displays the time and date.
Page 221

UNIVERGE SV8100 Issue 5.0 Related Features Automatic Route Selection Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release Park Speed Dial – System/Group/Station Station Message Detail Recording InMail Caller ID 1 - 211...
Page 222

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-02-04 Location Setup – Area Code Enter the local area code. (default not assigned) 10-02-05 Location Setup – Trunk Access Enter the trunk access code digits...
Page 223

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 13-04-09 Memo 2 Define Memo Display information Maximum of 28 digits. tied to Common Speed Dial bin or (default - not assigned) Telephone Book which match with incoming Caller ID. This will be displayed in LCD Line 2.
Page 224

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 15-02-57 Caller Log On Busy Defines whether calls received 0 = Off (Default) whilst the station was busy are 1 = On logged in the call logs 15-02-58 Display Mode of Incoming Trunk...
Page 225

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-08-15 Class of Service Options Turn Off (0) or On (1) a user Class 0 = Off (Outgoing Call Service) – Block of Service from automatically 1 = On...
Page 226

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-20-01 Message Setup for Non-Caller ID Enter the text to be displayed for 24 Alphanumeric Data – Private Call Caller ID when a user receives a Characters call which is classified as a private (default = PRIVATE) call.
Page 227

UNIVERGE SV8100 Issue 5.0 ↑ ↓ Store = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time ↑ = Preview List ↓ = Next List Store = Store in List DEL = Delete from List Press the STORE Softkey.
Page 228: Table 1-5 Keys For Entering Names

Issue 5.0 UNIVERGE SV8100 Dial the Speed Dial bin in which the number is to be stored. If you press Hold, the next available Speed Dial bin will be used. The display shows: SYS XXXX: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows “TABLE IS FULL”.
Page 229

UNIVERGE SV8100 Issue 5.0 Press Transfer. The display shows: SET SYS Press Speaker. The telephone returns to idle. To store a Caller ID number in a One-Touch key: With a telephone in an idle condition the display shows: 1-01 FRI 09:00AM...
Page 230

Issue 5.0 UNIVERGE SV8100 Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold, the next available One-Touch key will be used. The display shows: ## : xxxxxxxxxxxxx If all One-Touch keys are used, the display shows “TABLE IS FULL”.
Page 231

UNIVERGE SV8100 Issue 5.0 Checking your Answered/Unanswered Caller ID Calls To review the last 50 outside calls your extension received: At a display multiline terminal, press the LIST Softkey. Press CID. The first row of your display shows the Caller ID number. If there is an “...
Page 232

Issue 5.0 UNIVERGE SV8100 1 - 222 Caller ID...
Page 233: Caller Id – Flexible Ringing

UNIVERGE SV8100 Issue 5.0 Caller ID – Flexible Ringing Description The Caller ID – Flexible Ringing feature provides several different options for rerouting calls based on the Caller ID received. Reject/Reroute “Private” Caller ID Calls When an analog or ISDN trunk call is received with “Private” Caller ID information, the SV8100 can reject the call by playing a VRS message or it can route the call to an alternative extension or incoming ring group programmed in Program 22-18-01.
Page 234

Program 13-04-05: 2 (tone pattern 2) Conditions Caller ID Matching. The Univerge SV8100 compares the Caller ID and programmed Speed Dial and allows/ denies as indicated below. The Speed Dial table is searched from the starting number and the first match result is used.
Page 235: Table 1-6 Caller Id Matching Rule

UNIVERGE SV8100 Issue 5.0 Program 13-04 will follow Common or Group Speed Dial numbers. Caller ID Matching Rule: The system compares the Caller ID and programmed Speed Dial with these rules below. Table 1-6 Caller ID Matching Rule Caller ID...
Page 236

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-10-32 Service Code Setup (for System Enable/Disable the Private Call MLT, SLT Administrator) – Set Private Call Refuse (trunks) which are set in (default not assigned) Refuse Program 14-01-27.
Page 237

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 13-04-05 Speed Dialing Number and Name Define the ring tone for the caller Incoming Ring Pattern – Incoming Ring Pattern ID routed call. 0 = Normal Pattern 1 ~ 4 = Tone Pattern...
Page 238

Issue 5.0 UNIVERGE SV8100 Incoming Trunk Call Caller ID Number exists? Go to Chart 2 Search refusing Speed Dial area PRG 22-16 data exists? PRG 14-01-27 :1 And refuse mode is? Play VRS Message Search PRG 13-04-01 PRG 40-10-07 Data unmatched...
Page 239

UNIVERGE SV8100 Issue 5.0 PRG 14-01-27 :1 And refuse mode is? Reason of No Caller ID? Anything Else Private PRG 22-18-01 Play VRS Message PRG 40-10-07 Ring the extension Ring the incoming Disconnect the call Follow PRG 22-02-01 number ring group...
Page 240

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 230 Caller ID – Flexible Ringing...
Page 241: Central Office Calls, Answering

UNIVERGE SV8100 Issue 5.0 Central Office Calls, Answering Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 200 trunks are available.
Page 242

Issue 5.0 UNIVERGE SV8100 An extension user can answer an outside call just by lifting the handset. Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time period. Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting.
Page 243

UNIVERGE SV8100 Issue 5.0 Direct Inward Dialing (DID) Direct Inward Line (DIL) Direct Inward System Access (DISA) Directed Call Pickup Do Not Disturb Group Call Pickup ISDN Compatibility Line Preference Long Conversation Cutoff Night Service Programmable Function Keys Selectable Display Messaging...
Page 244

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-03-XX ETU Setup Use program 10-03-XX to setup The assigned data and confirm the basic varies depending on configuration data for each blade. the blade installed in This program represents different the slot.
Page 245

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 14-06-01 Trunk Group Routing – Priority Used to set the priority order 0 = Not Specify1~100 : Order Number number 1~4. (Trunk Group Number)1001~1100 : (1000 + Route Table...
Page 246

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 15-02-01 Multiline Telephone Basic Data Use to define the display language 0 = Japanese for Multiline terminals. (To select Setup – Display Language 1 = English options 8~10, press either 8 or...
Page 247

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 15-06-01 Trunk Access Map for Assign Trunk Access Maps to Trunks 1~200 Extensions extensions. (default = 1) 15-07-01 Programmable Function Keys Use to assign functions to multiline Line Key 1~48 terminal line keys.
Page 248

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-10-07 Class of Service Options Turns Off (0) or On (1) an 0 = Off (Answer Service) – Automatic extension to use Universal Auto 1 = On Off-Hook Answer...
Page 249

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup Use this option to set the feature Trunks 1~200 type for the trunk you are 0 = Normal programming. 1 = VRS (second dial tone if no...
Page 250

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 22-08-01 DIL/IRG No Answer Destination If an incoming trunk call rings 0 (No Setting) longer than the DIL No Answer 001~100 Time (Program 22-01-04), it routes (Incoming Ring Group)
Page 251

UNIVERGE SV8100 Issue 5.0 If you hear error tone, your extension Class of Service prevents Universal Answer. Central Office Calls, Answering 1 - 241...
Page 252

Issue 5.0 UNIVERGE SV8100 To listen to the incoming trunk ring choices: Press Speaker. Dial 811 + 2. Select the ringing (1~8) and tone range (1~4) you want to check. Go back to step 3 to listen to additional choices or press Speaker to hang up.
Page 253

UNIVERGE SV8100 Issue 5.0 THIS PAGE INTENTIONALLY LEFT BLANK Central Office Calls, Answering 1 - 243...
Page 254

Issue 5.0 UNIVERGE SV8100 1 - 244 Central Office Calls, Answering...
Page 255: Central Office Calls, Placing

UNIVERGE SV8100 Issue 5.0 Central Office Calls, Placing Description The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a...
Page 256

Issue 5.0 UNIVERGE SV8100 preselect a line key before lifting the handset or pressing Speaker. Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time period. Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting.
Page 257

UNIVERGE SV8100 Issue 5.0 Long Conversation Cutoff Microphone Cutoff Programmable Function Keys Trunk Group Routing Trunk Groups Central Office Calls, Placing 1 - 247...
Page 258

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-03-XX ETU Setup Use program 10-03-XX to setup The assigned data and confirm the basic varies depending on configuration data for each blade. the blade installed in This program represents different the slot.
Page 259

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 14-01-02 Basic Trunk Data Setup – Customize the transmit and Trunks 1~200 Transmit Level receive levels of the CODEC Gain 1~63 Types for each trunk. (-15.5 ~ +15.5dB in 0.5dB intervals)
Page 260

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 14-06-01 Trunk Group Routing – Priority Used to set the priority order 0 = Not Specify1~100 : Order Number number 1~4. (Trunk Group Number)1001~1100 : (1000 + Route Table...
Page 261

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 15-02-01 Multiline Telephone Basic Data Use to define the display language 0 = Japanese for Multiline terminals. Setup – Display Language 1 = English Selection 2 = German (To select options 8~10, press...
Page 262

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 15-13-02 Loop Key - Incoming Used to define an incoming loop 0~100(0 = Assigns Loop Key to all Trunk Groups 1~100 = Assigns Loop Key to specified Trunk Group...
Page 263

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 21-01-17 System Options for Outgoing With the Outgoing Disable on Digits 0~9 Calls – Restriction Digit in Incoming Line feature, determine (default = 4) Outgoing Disable on Incoming the number of digits (0~9) to be...
Page 264

Issue 5.0 UNIVERGE SV8100 Operation To place a call over a trunk group: Go off-hook. Dial 804. Dial trunk group number (001~100). Dial the number. - OR - At the multiline terminal, press the trunk group key (Program 15-07-01 or SC 851: *02 + group).
Page 265

UNIVERGE SV8100 Issue 5.0 To Remove a Trunk from a Busied Out State: Press Speaker + 745 + Trunk Number (001~200) + 0. Central Office Calls, Placing 1 - 255...
Page 266

Issue 5.0 UNIVERGE SV8100 1 - 256 Central Office Calls, Placing...
Page 267: Class Of Service

UNIVERGE SV8100 Issue 5.0 Class of Service Description Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes.
Page 268

Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Night Service 1 - 258 Class of Service...
Page 269

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-24 Service Code Setup (for Setup/ If required, use this option to Entry Operation) – Change change the Service Code a user (default = 777)
Page 270

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-07-11 Class of Service Options Turns Off (0) or On (1) an 0 = Off (Administrator Level) – Forced extension to use Forced Trunk 1 = On Trunk Disconnect (analog trunk Disconnect.
Page 271

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-07-20 Class of Service Options Determine if the Accumulated 0 = Off (Administrator Level) – SMDR Account Code Data is included in 1 = On Printout Accumulated Account the SMDR printout for each Class...
Page 272

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-08-04 Class of Service Options Turns Off (0) or On (1) an 0 = Off (Outgoing Call Service) – Group extension ability to make outbound 1 = On Speed Dialing...
Page 273

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-08-15 Class of Service Options Turn Off (0) or On (1) a user Class 0 = Off (Outgoing Call Service) – Block of Service from automatically 1 = On...
Page 274

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns off or on the extension 0 = Off (Incoming Call Service) – ability to receive a second call 1 = On Second Call for DID/DISA/DIL/...
Page 275

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-10-01 Class of Service Options Turn off or on Group Call Pickup 0 = Off (Answer Service) – Group Call for calls ringing an extension 1 = On Pickup (Within Group)
Page 276

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-11-02 Class of Service Options (Hold/ In an extension Class of Service, 0 = Off Transfer Service) – Call Forward turn On (1) or Off (0) the ability of...
Page 277

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-11-13 Class of Service Options (Hold/ Turn off or on an extension ability 0 = Off Transfer Service) – Operator to have a call which recalls from 1 = On Transfer After Hold Callback hold transfer to the operator.
Page 278

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-11-23 Class of Service Options (Hold/ In an extension Class of Service, 0 = Off Transfer Service) – CAR/VE Call turn On (1) or Off (0) the ability to...
Page 279

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-13-05 Class of Service Options Turn On (1) or Off (0) the ability of 0 = Off (Supplementary Service) – an extension to receive Off-Hook 1 = On Intercom Off-Hook Signaling Signals.
Page 280

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-13-16 Class of Service Options In an extension Class of Service, 0 = Off (Supplementary Service) – turn On (1) or Off (0) Barge-In at 1 = On Barge-In, Receive the receiving extension (i.e.,...
Page 281

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-13-27 Class of Service Options If set to 1, you can call a busy 0 = Off (Supplementary Service) – Busy extension which is talking on a 1 = On on Seizing Virtual Extension virtual extension key.
Page 282

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-13-39 Class of Service Options Turn off or on the ACD Queue 0 = Off (Supplementary Service) – ACD Status Display for an extension 1 = On Queue Status Display Class of Service.
Page 283

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-13-51 Class of Service Options Determine if an extension name 0 = Off (Supplementary Service) – and number are listed (On) or 1 = On Number and Name appear in the unlisted (Off) in the directory.
Page 284

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-14-10 Class of Service Options for Enable or disable a DISA callers 0 = Off DISA/E&M – Call Forward Setting ability to use the Call Forward 1 = On...
Page 285

UNIVERGE SV8100 Issue 5.0 Enter the Day 2 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: MODE6:nn Press Hold to leave the current value unchanged. Class of Service 1 - 275...
Page 286

Issue 5.0 UNIVERGE SV8100 Enter the Night 2 Mode Class of Service for the extension you selected in step 3 and press Hold. You see: MODE7:nn Press Hold to leave the current value unchanged. Enter the Midnight 2 Mode Class of Service for the extension you selected in step 3 and press Hold.
Page 287: Clock/calendar Display

UNIVERGE SV8100 Issue 5.0 Clock/Calendar Display Description The system uses Clock/Calendar Display for: Central Office Calls (Access Maps) Station Message Detail Recording Class of Service (Class) System Reports Direct Inward Lines Toll Restriction (Class) Display Telephones Trunk Group Routing Night Service (Automatic)
Page 288

Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Multiline Terminals with a display Required Component(s) None Related Features Class of Service Night Service Single Line Telephones InMail Voice Mail Integration (Analog) Guide to Feature Programming Program Program Name Description/Comments Assigned Data...
Page 289

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 10-01-07 Time and Date – Second Enter two digits (00~59) for the 00~59 seconds. (default not assigned) 10-24-01 Daylight Savings Setup – Enable (1) or disable (0) the 0 = Disable...
Page 290

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default: Extension port 101 = Class 15...
Page 291

UNIVERGE SV8100 Issue 5.0 Operation The date must be set in system programming (10-01). To set the system Time: Press Speaker. Dial 828. Dial two digits for the hour (24 hour clock, 13 = 1:00 PM). Dial two digits for the minutes (00~59).
Page 292

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 282 Clock/Calendar Display...
Page 293: Code Restriction

UNIVERGE SV8100 Issue 5.0 Code Restriction Description Code Restriction limits the numbers an extension user may dial. By allowing extensions to place only certain types of calls, you can better control long distance costs. The system applies Code Restriction according to the Code Restriction Class. The system allows for up to 15 Code Restriction Classes and...
Page 294

Issue 5.0 UNIVERGE SV8100 system restricts calls that you enter only in the Restrict Code Table. Calls entered in both tables are not restricted.) The system provides four tables, with 60 entries (restricted codes) in each table. A restricted code is 12 digits maximum, using 0~9, , * and Recall (as a wild card).
Page 295

UNIVERGE SV8100 Issue 5.0 Certain trunks can be completely unrestricted, such as the company president’s Private Line. Users can place calls on Code Free Trunks anytime – to anywhere, without inadvertently being Code restricted. PBX Call Restriction Code Restriction programming lets you enable/disable PBX Call Restriction and enter PBX access codes.
Page 296

Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Central Office Calls, Placing Code Restriction Override Code Restriction, Dial Block Direct Inward System Access (DISA) PBX Compatibility Multiple Trunk Types 1 - 286 Code Restriction...
Page 297

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-01-08 Basic Trunk Data Setup – Toll For each trunk, enter 1 to enable 0 = Restriction Restriction Toll Restriction; enter 0 to disable Disabled (No) Code Restriction.
Page 298

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 21-01-15 System Options for Outgoing Enable or disable the Incoming 0 = Disable Calls – Outgoing Disable on Line feature system wide. When 1 = Enable Incoming Line (Toll Restriction)
Page 299

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 21-05-06 Toll Restriction Class – Common It chooses whether the table set 0 = Unassigned Restriction Table up by Program 21-06-05 is 1 = Assigned referred to, or not referred to.
Page 300

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 21-06-02 Toll Restriction Table Data Setup Enter the international dialing Dial (Up to six digits) – International Call Permit Code codes you want to permit. Default: Table Tables 1~20 = No...
Page 301

UNIVERGE SV8100 Issue 5.0 Operation To place a trunk call if your system is Code Restricted: Place call normally. If your Code Restriction Class does not allow the number you dial, your call is cut off. Code Restriction 1 - 291...
Page 302

Issue 5.0 UNIVERGE SV8100 1 - 292 Code Restriction...
Page 303: Code Restriction In Credit

UNIVERGE SV8100 Issue 5.0 Code Restriction In Credit Description Toll Restriction In Credit allows an administrator to set a limit to the cost of outgoing calls calls made by individual extensions. When the cost limit is reached no further calls can be made from the extension until the restriction is reset by the administrator.
Page 304

Issue 5.0 UNIVERGE SV8100 System Availability Terminals: Required Component(s) None Related Features Code Restriction Dial Block 1 - 294 Code Restriction In Credit...
Page 305

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-10-11 Service Code Setup (for System Assign a service code to be used Administration) – Code by the supervisor to set Code (default = 774)
Page 306

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 21-05-06 Toll Restriction Class – Common It chooses whether the table set 0 = Unassigned Restriction Table up by Program 21-06-05 is 1 = Assigned referred to, or not referred to.
Page 307

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 21-06-02 Toll Restriction Table Data Setup Enter the international dialing Dial (Up to six digits) – International Call Permit Code codes you want to permit. Default: Table Tables 1~20 = No...
Page 308

Issue 5.0 UNIVERGE SV8100 Operation To set Credit limit for an extension: At the administrator terminal, press Speaker Dial the service code for Toll Restriction in Credit (774 default). Dial the telephone number of the phone you want to set/check.
Page 309: Code Restriction Override

UNIVERGE SV8100 Issue 5.0 Code Restriction Override Description Code Restriction Override lets a user temporarily bypass the Code Restriction for an extension. This helps a user that must place an important call that Code Restriction normally prevents. For example, you could set up Code Restriction to block 100 calls and then provide a Code Restriction Override code to your attendant and executives.
Page 310

Issue 5.0 UNIVERGE SV8100 Code Restriction Station Message Detail Recording Voice Response System (VRS) 1 - 300 Code Restriction Override...
Page 311

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-34 Service Code Setup (for Setup/ If required, change the service MLT, SLT Entry Operation) – Temporary code (875) for Temporary Toll (default = 875) Toll Restriction Override Restriction Override.
Page 312

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 35-02-04 SMDR Output Options – Set this option to (1) to have the 0 = Not Displayed Summary (Daily) SMDR report provide a daily 1 = Displayed summary (at midnight every night).
Page 313

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 35-02-16 SMDR Output Options – Trunk Determine how the SMDR should 0 = Trunk Port Name Name or Received Dialed print incoming calls on ANI/DNIS 1 = Received Dialed Number or DID trunks.
Page 314

Issue 5.0 UNIVERGE SV8100 Walking Code Restriction 763? 1 - 304 Code Restriction Override...
Page 315

UNIVERGE SV8100 Issue 5.0 Temporary Code Restriction Override service code 763 be changed 875? Code Restriction Override 1 - 305...
Page 316

Issue 5.0 UNIVERGE SV8100 Operation To temporarily override a restricted extension Code Restriction: You can override restriction for only one call at a time. At the multiline terminal, press Speaker. - OR - At single line telephone, lift the handset.
Page 317: Code Restriction, Dial Block

UNIVERGE SV8100 Issue 5.0 Code Restriction, Dial Block Description Code Restriction, Dial Block lets a user temporarily block dialing on an extension. This helps a user block his or her phone from being used by another person while they are away from their desk. A user would need to enter a 4-digit personal code to enable/disable this feature.
Page 318

Issue 5.0 UNIVERGE SV8100 Related Features None 1 - 308 Code Restriction, Dial Block...
Page 319

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-10-17 Service Code Setup (for System Assign a service code to be used Administration) – Dial Block by by the supervisor to set Dial Block...
Page 320

Issue 5.0 UNIVERGE SV8100 At the single line telephone, lift the handset. Dial 700 (default). Dial the 4-digit Dial Block Code (as set in programming). Dial 1. Confirmation tone is heard. Press Speaker or replace the handset to hang up.
Page 321

UNIVERGE SV8100 Issue 5.0 Dial 701. Dial the 4-digit Dial Block code. Dial the extension number to be released from Dial Block. Dial 0. Confirmation tone is heard. Press Speaker or replace the handset to hang up. Code Restriction, Dial Block...
Page 322

Issue 5.0 UNIVERGE SV8100 1 - 312 Code Restriction, Dial Block...
Page 323: Conference

UNIVERGE SV8100 Issue 5.0 Conference Description Conference lets an extension user add additional inside and outside callers to their conversation. With Conference, a user can set up a multiple-party telephone meeting without leaving the office. The CD-CP00 provides 64 conference ports, allowing any number of internal or external parties to be conferenced together for a limit of 32 parties.
Page 324

Issue 5.0 UNIVERGE SV8100 When set for Conference, with an active call, the user presses Conf, places a second call, then presses Conf twice. All the calls are then connected. Users can Barge-In on a Conference call if allowed in programming.
Page 325

UNIVERGE SV8100 Issue 5.0 Required Component(s) None Related Features None Conference 1 - 315...
Page 326

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-08 Service Code Setup (for Service Determine what the service code MLT, SLT Access) – Barge-In should be for an internal party to (default = 810) use the Barge-In feature.
Page 327

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-11-21 Class of Service Options (Hold/ Allow (0) or deny (1) an extension 0 = Off Transfer Service) – Restriction users’s ability to set up a tandem/ 1 = On...
Page 328

Issue 5.0 UNIVERGE SV8100 To get the outside call, you can either press a line key or press the Speaker key and dial 9, the Trunk Access Code + the trunk number (default 805). You can optionally go back to step 2 to add more parties to your Conference.
Page 329

UNIVERGE SV8100 Issue 5.0 Single Line Telephone Establish Intercom or trunk call. Hookflash and dial 826. Dial extension you want to add. - OR - Access trunk call. - OR - Retrieve call from Park orbit. Hookflash and repeat step 3 to add more parties.
Page 330

Issue 5.0 UNIVERGE SV8100 To exit a Conference without affecting the other parties: Multiline Terminal Hang up. If you press Hold while on a call with two outside callers, the outside callers hear what is programmed in Program 10-04-01. Single Line Telephone Hang up.
Page 331

UNIVERGE SV8100 Issue 5.0 Dial the extension number or press a DSS key of a telephone in a Conference call. If an error tone is heard, Barge-In is not enabled for the extension and the call cannot go through. Retrieve the call by pressing the flashing line or Call Appearance (CAP) Key or hang up and the call recalls the extension.
Page 332

Issue 5.0 UNIVERGE SV8100 1 - 322 Conference...
Page 333: Conference, Remote

UNIVERGE SV8100 Issue 5.0 Conference, Remote Description The Remote Conference feature enhances the Conference feature by allowing outside parties to dial a Remote Conference pilot number and a Conference Group number to connect to a Conference call.The conference circuits on the CD-CP00 are used to join each party to the conference. A maximum of 32 conference participants is possible for one Conference.
Page 334

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-19-01 Remote Conference Pilot Dial (Up to 8 digits) Assign the pilot number (up to 8 Number Setup - Maximum (default: No Remote digits) to be used for the Remote...
Page 335

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-34-02 Remote Conference Group For each conference group, define Fixed 4 digits dial Setup - Password the 4-digit password of a Remote (0-9,@) Conference. (default: Group1 - 1111 Group2 - 2222...
Page 336

Issue 5.0 UNIVERGE SV8100 Transfer Calls cannot be transferred to the Remote Conference session. Operation To joining a Remote Conference Call: Internal Extension: Lift the handset and dial the extension number of the Remote Conference pilot number (assigned in Program 11-19-01).
Page 337: Conference, Voice Call/privacy Release

UNIVERGE SV8100 Issue 5.0 Conference, Voice Call/Privacy Release Description Voice Call Conference lets extension users in the same work area join in a trunk Conference. To initiate a Voice Call Conference, an extension user just presses the Meet-Me Conference key and tells their co-workers to join the call.
Page 338

Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Caller ID Conference Programmable Function Keys 1 - 328 Conference, Voice Call/Privacy Release...
Page 339

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-01-19 Basic Trunk Data Setup – Determine if a trunk should be 0 = Disable Private Privacy Mode Toggle Option able to be toggled to a private/...
Page 340

Issue 5.0 UNIVERGE SV8100 To exit a Voice Call Conference without affecting the other parties: Press Speaker to hang up. To toggle between Private and Non-Private mode: Press the Meet-Me Conference key (Program 15-07-01, SC 851: 32). - OR - Press the Trunk Line Key.
Page 341: Continued Dialing

UNIVERGE SV8100 Issue 5.0 Continued Dialing Description Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).
Page 342

Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Multiline Terminals Required Component(s) None Related Features Pulse to Tone Conversion 1 - 332 Continued Dialing...
Page 343

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 15-03-03 Single Line Telephone Basic Enter 1 for this option to allow a 0 = Normal Data Setup – Terminal Type single line port to receive DTMF 1 = Special tones after the initial call setup.
Page 344

Issue 5.0 UNIVERGE SV8100 Continue dialing after the call connects. Toll Restriction and Class of Service programming may limit Continued Dialing. 1 - 334 Continued Dialing...
Page 345: Data Line Security

Data Line Security Description Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine. Conditions When a multiline terminal and a single line telephone are assigned for Data Line Security, Tone Override/Voice Override and Call Alert notification tone are not...
Page 346

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 20-09-05 Class of Service Options Turn off or on an extension ability 0 = Off (Incoming Call Service) – Signal/ to enable Handsfree Answerback 1 = On...
Page 347: Delayed Ringing

UNIVERGE SV8100 Issue 5.0 Delayed Ringing Description Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines and Virtual Extensions. Conditions An extension user can answer an outside call just by lifting the handset (depending on programming).
Page 348

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-07-01 Trunk Access Map Setup Set up the Trunk Access Maps. 0 = No access This sets the access options for 1 = Outgoing access trunks.
Page 349

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 15-11-01 Virtual Extension Delayed Ring Use to assign the delayed ringing KY01 Mode 1: Assignment options for an extension Virtual 0 = (No) Immediate Extension or Virtual Extension Ring...
Page 350

Issue 5.0 UNIVERGE SV8100 - OR - Press the flashing key. Either Trunk key or VE key. To program a VE key on a phone: Press Speaker. Dial 852. Press the key you want to program. Dial *03. Dial the number of the extension you want to appear on the key.
Page 351

UNIVERGE SV8100 Issue 5.0 Dial the mode number in which the key will delay ring. 1 = Day 1 2 = Night 1 3 = Midnight 1 4 = Rest 1 5 = Day 2 6 = Night 2 7 = Midnight 2 8 = Rest 2 Press Speaker.
Page 352

Issue 5.0 UNIVERGE SV8100 1 - 342 Delayed Ringing...
Page 353: Department Calling

UNIVERGE SV8100 Issue 5.0 Department Calling Description With Department Calling, an extension user can call an idle extension in a preprogrammed Department Group (64 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number. The caller does not have to know any of the Sales department extension numbers.
Page 354

Issue 5.0 UNIVERGE SV8100 assigned in Program 24-05 and Program 13-04. Once these programs are assigned, the access code assigned in Program 11-11-27 can be used to change the destination as needed. DND: This feature can be enabled by using a (60) key programmed in Program 15-07 or by using service codes assigned in Program 11-11-30 (set) and Program 11-11-31 (cancel).
Page 355

UNIVERGE SV8100 Issue 5.0 If all members of the Department Group are busy, an incoming or transferred call to the group pilot number queues for an available member. Each group has a queue that can hold any number of waiting calls.
Page 356

Issue 5.0 UNIVERGE SV8100 Department Group. Program 16-01-05 (Extension Group All Ring Mode Operation) does not work to a Secondary Department Group. Default Setting Disabled Priority Routing CALL Telephone on a Telephone on a call call Priority 1 Priority 1...
Page 357

UNIVERGE SV8100 Issue 5.0 Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 Figure 1-2 Department Calling Circular Routing System Availability Terminals All Terminals Department Calling 1 - 347...
Page 358

Issue 5.0 UNIVERGE SV8100 Required Component(s) VRS for Messaging Related Features Call Arrival (CAR) Keys Call Forwarding Department Step Calling Transfer InMail Voice Response System (VRS) Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-07-01 Department Group Pilot Numbers...
Page 359

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 11-11-29 Service Code Setup (for Setup/ Use this service code to cancel the MLT, SLT Entry Operation) – Delayed delayed transfer destination (default = 706) Transfer Cancellation for Each Department Group.
Page 360

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 16-01-05 Department Group Basic Data Set if all members of the group 0 = Manual Setup – Extension Group All should ring automatically (1) or 1 = Automatic Ring Mode Operation...
Page 361

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default: Extension port 101 = Class 15...
Page 362

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 24-02-05 System Options for Transfer – For Single Line Telephones 0~64800 (seconds) Message Wait Ring Interval Time (SLTs) without message waiting (default = 30 seconds) lamps, this is the time between intermittent ringing.
Page 363

UNIVERGE SV8100 Issue 5.0 Operation To call a department group: Go off-hook. Dial department extension number. The system routes the call to the first free telephone in the department group. Optional: To manually ring all members of the group, dial the single digit service code assigned for All Member Ring (Program 11-16-10).
Page 364

Issue 5.0 UNIVERGE SV8100 1 - 354 Department Calling...
Page 365: Department Call Forward

UNIVERGE SV8100 Issue 5.0 Department Call Forward Description Department Group Call Forward allows a user to set call forward for calls routed to a department group. The forward can be set for each department group and each department group can have its own destination number that the calls are forwarded to.
Page 366

Issue 5.0 UNIVERGE SV8100 Default Setting The service code to enable department group forwarding is 702 ('Automatic Transfer Setup per Extension Group'). The service code to disable department group forwarding is 703 ('Automatic Transfer Cancellation per Extension Group'). The service code to set/change the destination number is 704 ('Automatic Transfer Destination per Extension Group').
Page 367

UNIVERGE SV8100 Issue 5.0 InMail Voice Response System (VRS) Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-07-01 Department Group Pilot Numbers Use to assign pilot numbers to Up to eight digits – Dial each Department Group set up.
Page 368

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 13-04-01 Speed Dialling Number Displays the call forward (default not assigned) destination for department group forward. For external destinations the number should be prefixed with the external access code...
Page 369

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 16-01-05 Department Group Basic Data Set if all members of the group 0 = Manual Setup – Extension Group All should ring automatically (1) or 1 = Automatic Ring Mode Operation...
Page 370

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default: Extension port 101 = Class 15...
Page 371

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 24-02-05 System Options for Transfer – For Single Line Telephones 0~64800 (seconds) Message Wait Ring Interval Time (SLTs) without message waiting (default = 30 seconds) lamps, this is the time between intermittent ringing.
Page 372

Issue 5.0 UNIVERGE SV8100 Operation To set the destination number for each department group: (Cannot be set from an analogue SLT.) Press SPK to go off hook. Dial 704. Dial the department group number (01 to 64). Dial the night mode number (1 to 8).
Page 373

UNIVERGE SV8100 Issue 5.0 Press SPK to hang up. Repeat steps 1 to 4 for further department groups. - OR - Press the department group call forward function key (851+58+group number). The key will go out when the call forward is cancelled.
Page 374

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 364 Department Call Forward...
Page 375: Department Step Calling

UNIVERGE SV8100 Issue 5.0 Department Step Calling Description After calling a busy Department Calling Group member, an extension user can have Department Step Calling quickly call another member in the group. The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
Page 376

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-07 Service Code Setup (for Service If required, customize the Step MLT, SLT Access) – Step Call Call service code to be used by an (default = 808) extension user.
Page 377

UNIVERGE SV8100 Issue 5.0 Operation To make a Step Call: Place a call to a busy Department Group member. - OR - Place a call to a Department Group pilot number. Dial Department Step Code (2) to call the next available Department Group member.
Page 378

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 368 Department Step Calling...
Page 379: Dial Pad Confirmation Tone

UNIVERGE SV8100 Issue 5.0 Dial Pad Confirmation Tone Description For an extension with Dial Pad Confirmation Tone enabled, the user hears a beep each time they press a key. This is helpful for Intercom calls and Dial Pulse trunk calls, since these calls provide no Call Progress tones.
Page 380

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-19 Service Code Setup (for Setup/ If required, change the service Entry Operation) – Key Touch code to enable or disable the Key (default = 824) Tone On/Off Touch Tone.
Page 381: Dial Tone Detection

UNIVERGE SV8100 Issue 5.0 Dial Tone Detection Description If a trunk has Dial Tone Detection enabled, the system monitors for dial tone from the Telco or PBX when a user places a call on that trunk. If the user accesses the trunk directly (by pressing a line key or dialing 9 and the trunk number), the system drops the trunk if dial tone does not occur.
Page 382

Issue 5.0 UNIVERGE SV8100 Last Number Redial Save Number Dialed Speed Dial – System/Group/Station Trunk Group Routing Trunk Groups 1 - 372 Dial Tone Detection...
Page 383

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-09-01 DTMF and Dial Tone Circuit Setup If dial tone detection is enabled, be 0 = Common Use sure to allocate at least one circuit...
Page 384: Table 1-7 Dial Tone Detection Program Interaction

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 21-01-06 System Options for Outgoing If Dial Tone Detection is disabled, 0~64800 (seconds) Calls – Dial Pause at First Digit the system waits based on this (default = 1 second) time before sending dialed digits.
Page 385: Dialing Number Preview

UNIVERGE SV8100 Issue 5.0 Dialing Number Preview Description Dialing Number Preview lets a display multiline terminal user dial and review a number before the system dials it. Dialing Number Preview helps the user avoid dialing errors. Conditions An extension user cannot edit the displayed number.
Page 386

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default: Extension port 101 =...
Page 387

UNIVERGE SV8100 Issue 5.0 To dial out the displayed trunk number, press a Line/Trunk Group key. If the previewed number as a trunk access code (e.g., 9), you can press Speaker instead. - OR - To dial an Intercom number, press Speaker.
Page 388

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 378 Dialing Number Preview...
Page 389: Digital Trunk Clocking

The Phase Locked Oscillator (PLO) equipped with the UNIVERGE SV8100 CD-CP00 is the timing source for all digital trunk blades in the system. The PLO synchronizes the system and clocks signals from another office. When the UNIVERGE SV8100 is a clock receiver office, the PLO generates the clock signal according to the source clock signals received from the source office within the network.
Page 390

Issue 5.0 UNIVERGE SV8100 System Availability Terminals Required Component(s) CD-CP00 CD-2BRIA - OR - CD-PRTA, CD-CCTA Related Features ISDN Compatibility K-CCIS – T1 Digital Trunk Clocking Examples: If multiple PRIs exist, the first one that synchronized with the carrier is chosen. In this example, the PRI in 02 was the first to synchronize with the carrier;...
Page 391

UNIVERGE SV8100 Issue 5.0 If there are multiple PRIs and the one being used for the source goes down, the system begins to count forward in slot numbers looking for the next available PRI. In this example, the PRI in 02 went down, so the system now begins looking forward in slot numbers for the next PRI to use as the clock source.
Page 392

Issue 5.0 UNIVERGE SV8100 In this example, there are multiple T1 circuits and a BRI circuit. Since the T1 assigned as EXTERNAL has higher priority than a BRI, the T1 EXTERNAL is the PLO synchronization source. Figure 1-7 Digital Trunk Clocking Example 5 In this example, there is a PRI, multiple T1s, and a BRI.
Page 393

UNIVERGE SV8100 Issue 5.0 In this scenario, the PRI was the clocking source until it went down. There are no other PRIs, T1 (Externals), or BRIs in the system. The CD-CP00 now becomes the PLO synchronization source. Figure 1-10 Digital Trunk Clocking Example 8 Guide to Feature Programming Refer to the related features for programming.
Page 394

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 384 Digital Trunk Clocking...
Page 395: Direct Inward Dialing (did)

For example, a translation table could convert digits 501~756 to extension numbers 301~556. The UNIVERGE SV8100 system has 2000 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 2000 entries in the same table.
Page 396

Issue 5.0 UNIVERGE SV8100 DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled. With DID Camp-On enabled, a call to a busy extension camps-on for the DID Ring No Answer Time. It then diverts to the programmed DID Intercept extension ring group or Voice Mail. Without DID Camp-On, the caller to the busy extension hears only busy tone.
Page 397

UNIVERGE SV8100 Issue 5.0 DID Intercept DID Intercept automatically reroutes DID calls under certain conditions. There are three DID Intercepts: Vacant Number Intercept If a caller dials an extension that does not exist or misdials, Vacant Number Intercept can reroute the call to the programmed DID Intercept extension ring group or Voice Mail.
Page 398

Issue 5.0 UNIVERGE SV8100 For busy or no answer intercept calls, a third destination can be defined in Program 22-12. If the first and third destinations are programmed but the second destination is not, the incoming call goes to the third destination after the first destination.
Page 399

UNIVERGE SV8100 Issue 5.0 DID Call by Time Schedule DID Call by Time Schedule allows for 100 programmed DID Conversion table entries (PRG 22-17-01) that can be routed based on Time Patterns. Each DID Conversion table has a maximum of eight programmable Time Patterns and each Time Pattern can reference one of the 2000 different Dial-In Conversion table entries in PRG 22-11-01.
Page 400: Table 1-8 Example 2 (manual Change)

Issue 5.0 UNIVERGE SV8100 Table 1-8 Example 2 (Manual Change) PRG 22-17 Table No. Receive Dial Time Pattern Start Time End Time PRG 22-11 1~100 1111 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00 00:00...
Page 401

UNIVERGE SV8100 Issue 5.0 Conditions DID service must be purchased from your local telephone company. DID Intercept for each DID number works for DID trunks with a trunk service type 3 in Program 22-02. Other types of trunks may use the DID table, but the DID intercept feature for each DID number is not yet supported.
Page 402

Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Direct Inward Line (DIL) Direct Inward System Access (DISA) Off-Hook Signaling Paging, External Programmable Function Keys Station Message Detail Recording Transfer 1 - 392 Direct Inward Dialing (DID)
Page 403

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-03-01 ETU Setup Use program 10-03-XX to setup The assigned data and confirm the basic varies depending on configuration data for each blade. the blade installed in This program represents different the slot.
Page 404

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Incoming Call Service) – extension ability to receive a 1 = On Second Call for DID/DISA/DIL/...
Page 405

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 22-04-01 Incoming Extension Ring Group Assign extensions to Ring Groups. Maximum eight digits Assignment Calls ring the extensions Default: according to programming in Extensions 101~108 Program 22-06. (first eight ports) ring for incoming Ring Group 1 calls.
Page 406

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 22-11-04 DID Translation Number For each DID Translation Table 0 = No Transfer Conversion – Transfer Operation entry (1~2000), specify the 1 = Busy Mode condition required to transfer the...
Page 407

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 22-11-11 DID Translation Number Enable (1) or disable (0) each 0 = Disable (Caller Conversion – Ring Group conversion table to follow the Ring hears Ringback) Transfer Group programming defined in...
Page 408

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 25-02-01 VRS/DISA VRS Message For each trunk port and each night 0 = No Message mode, select the message source 1 = 01~100 (VRS (0 = No Message, 1 = VRS, 2 =...
Page 409

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 25-06-02 VRS/DISA One-Digit Code Set up single digit dialing for Up to eight digits Attendant Setup – Destination Automated Attendant callers. For (default not assigned) Number each VRS Message programmed...
Page 410

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 25-07-13 System Timers for VRS/DISA – If a DISA caller dials a busy 0~64800 (seconds) VRS/DISA Busy Tone Interval extension (and Program 25-04-01 (default = 5 seconds) = 0), the system plays busy tone for this time before disconnecting.
Page 411

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 22-11-02 DID Translation Number For each DID Translation Table Maximum 24 digits Conversion – Target Number entry (1~2000), specify the (default not assigned) extension the system dials after translation.
Page 412: Table 1-9 Led Flash Patterns

Issue 5.0 UNIVERGE SV8100 Dial the Time Pattern 1~8. Table 1-9 LED Flash Patterns Time Pattern LED Appearance Pattern 1 Pattern 2 Pattern 3 Slow Flash Pattern 4 Fast Flash Patterns 5~8 1 - 402 Direct Inward Dialing (DID)
Page 413: Direct Inward Line (dil)

UNIVERGE SV8100 Issue 5.0 Direct Inward Line (DIL) Description A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them.
Page 414

Issue 5.0 UNIVERGE SV8100 Program a name for a DIL in Program 14-01-01. This makes it easier to identify the incoming call. If a Multiline Terminal is busy, a second incoming DIL call provides Call Alert Notification, depending on chassis programming. The second DIL call waits in line for the user to answer the call.
Page 415

UNIVERGE SV8100 Issue 5.0 Group Call Pickup Name Storing Off-Hook Signaling Paging, External Programmable Function Keys Ring Groups Transfer Direct Inward Line (DIL) 1 - 405...
Page 416

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys To have the DIL ring a key, Line Key 1~48 program a line key for the DIL 0~99 (Normal Function trunk.
Page 417

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup Assign each DIL Service Type 4. Trunks 1~200 Make an entry for each Night 0 = Normal Service mode. 1 = VRS (second dial tone if no...
Page 418

Issue 5.0 UNIVERGE SV8100 Pressing the flashing Answer Key puts the first call on hold and answers the second incoming call. This can be repeated until all incoming calls are answered. If you have Ringing Line Preference, lift the handset to answer the call.
Page 419: Direct Inward System Access (disa)

UNIVERGE SV8100 Issue 5.0 Direct Inward System Access (DISA) Description DISA permits outside callers to directly dial system extensions, trunks and selected features. This could help an employee away from the office that wants to directly dial co-workers or use the company trunks for long distance calls.
Page 420

Issue 5.0 UNIVERGE SV8100 (Trunk Groups 1~100). This allows the DISA caller to place an outgoing call over the selected group. Trunk Group Access bypasses the system Trunk Group Routing/ARS/Trunk Access Maps. As with dial 9 access, any toll charges are incurred by the system.
Page 421

UNIVERGE SV8100 Issue 5.0 DISA Operating Modes The DISA Operating Modes determine what happens when a DISA caller forgets to dial, calls a busy or unanswered extension or dials incorrectly. The system can either drop the call or send it to a preset Ring Group (called the DISA Transfer Destination).
Page 422

Issue 5.0 UNIVERGE SV8100 2. After 10 minutes (Tandem Trunking = Program 24-02-07 or DISA = Program 25-07-07), a warning tone is heard and the user dials (Program 20-28-01) to extend the conversation. 3. After three minutes (Program 20-28-03), the warning tone is heard again. After 30 seconds (Tandem Trunking = Program 24-02-10 or DISA = Program 25-07-08), the call is disconnected.
Page 423

UNIVERGE SV8100 Issue 5.0 System Availability Terminals Remote Analog DTMF telephones Required Component(s) PZ-VM21 InMail (for Announcements) Related Features Automatic Route Selection Central Office Calls, Answering Direct Inward Dialing (DID) Direct Inward Line (DIL) Long Conversation Cutoff Tandem Trunking (Unsupervised Conference)
Page 424

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-09-01 DTMF and Dial Tone Circuit Reserve at least one circuit for 0 = Common Use Setup DTMF reception (entry 0 or 2). 1 = Extension Only...
Page 425

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to an extension. Class of Service of Extensions (1~15) Default: Extension port 101 =...
Page 426

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-14-05 Class of Service Options for This option enables or disables a 0 = Off DISA/E&M – Operator Calling DISA or tie trunk caller ability to 1 = On...
Page 427

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup For DISA operation, set the trunk Trunks 1~200 service type to 2. You can have a 0 = Normal different service type for each 1 = VRS (second Night Service mode.
Page 428

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 25-03-01 VRS/DISA Transfer Ring Group Set the operating mode of each Ring Groups: With Incorrect Dialing DISA trunk. This sets what 1~100 happens to the call when the DISA Trunk Ports: caller dials incorrectly.
Page 429

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 25-06-01 VRS/DISA One-Digit Code Set up single digit dialing through 0~100 (0 = No Setting) Attendant Setup – Next the VRS. This gives VRS callers 101 = Voice MAil...
Page 430

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 25-07-02 System Timers for VRS/DISA – A DISA caller can ring an 0~64800 (seconds) VRS/DISA No Answer Time extension for this time before the (default = 0 seconds) system sets the call as a Ring No Answer.
Page 431

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 25-07-11 System Timers for VRS/DISA – Set the time the system waits after 0~64800 (seconds) VRS/DISA Answer Delay Time receiving an incoming VRS/DISA (default = 0 seconds) call before the system automatically answers the call (0~64800 seconds).
Page 432

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 25-12-01 Alternate Trunk Group Routing Assign the trunk route that DISA Day/Night Mode = 1~8 for DISA Callers access if they dial the Route Table Number = Alternate Trunk Route Access 0~100 Code.
Page 433

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-28-03 Trunk to Trunk Conversation – When Program 14-01-25 is 0~64800 (seconds) Conversation Continue Time enabled, determine the time a call (default = 0 seconds) is extended when the user dials the Continue code (defined in Program 20-28-01).
Page 434

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 25-07-08 System Timers for VRS/DISA – This timer determines how long 0~64800 (seconds) Long Conversation Disconnect the system waits before (default = 10 seconds) Time disconnecting a DISA call after the Long Conversation tone is heard.
Page 435

UNIVERGE SV8100 Issue 5.0 Dial an extension. - OR - Dial 9 for Trunk Group Routing or ARS. - OR - Dial Alternate Trunk Route Access Code (if enabled). - OR - Dial 804 + a trunk group number (1~100) for an outside call.
Page 436

Issue 5.0 UNIVERGE SV8100 To use the Continue code to extend a DISA call: An external call connects to an external number (either by transferring with Tandem Trunking or by DISA caller). After the programmed time (Program 25-07-07), a warning tone is heard and the user dials the Continue code (Program 20-28-01) to extend the conversation.
Page 437: Direct Station Selection (dss) Console

Hotline keys on multiline terminals and DSS Consoles. ACD/Non-ACD Agent DSS Lamping Available With the UNIVERGE SV8100 system, Programs 30-05-02~30-05-21 allow a non-ACD DSS console to light indicating the status of both non-ACD agents and ACD agents , but ACD agents do not show ACD status (Logged In/Out, etc.), only idle, busy, etc.
Page 438

Issue 5.0 UNIVERGE SV8100 Conditions Changing flash patterns for DSS Consoles also changes them for Hotline keys. When installing a DSS, the system must auto-detect the console for the LEDs to function correctly. When connecting the DSS to an extension previously defined with another circuit type, undefine the circuit type (enter 00 in Program 10-03-01 for the extension number), then connect the DSS Console.
Page 439

UNIVERGE SV8100 Issue 5.0 When a multiline terminal user is on a call, they can transfer to another station by pressing a DSS key for that station. It is not necessary to press Transfer to transfer to another station using a DSS key.
Page 440

Issue 5.0 UNIVERGE SV8100 Required Component(s) None 1 - 430 Direct Station Selection (DSS) Console...
Page 441

UNIVERGE SV8100 Issue 5.0 Related Features Automatic Call Distribution (ACD) Call Forwarding Central Office Calls, Answering Central Office Calls, Placing Door Box Night Service One-Touch Calling Paging, External Paging, Internal Programmable Function Keys Speed Dial – System/Group/Station Direct Station Selection (DSS) Console...
Page 442

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-03-01 ETU Setup (DLCA PKG Setup) – Use to setup and confirm the 0 = Not set Terminal Type (B1) Basic Configuration data for 1 = Multiline Terminal terminal type (B1).
Page 443

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 30-02-01 DSS Console Extension The extension number for the Up to eight digits. Assignment – Extension Number multiline terminal connected with (default not assigned) the DSS console (up to eight digits).
Page 444

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 30-05-10 DSS Console Lamp Table – Hotel Use to define the LED patterns for Status Code 2 (Hotel DSS) hotel status code 2 on the DSS [default = 1 (FL)] consoles.
Page 445

UNIVERGE SV8100 Issue 5.0 Operation Calling an extension from your DSS Console: Press the DSS Console key. If the call voice-announces, you can make it ring by dialing 1. If you do not have Handsfree, you must lift the handset to speak.
Page 446

Issue 5.0 UNIVERGE SV8100 Making an Internal Page using your DSS Console: Press the DSS Console Internal Page zone key (Group key 1~64). If the zone you want is busy, try again later. If you do not have Handsfree, lift the handset to make your announcement.
Page 447

UNIVERGE SV8100 Issue 5.0 Using a DSS Console key as a One-Touch or Programmable Function Key: A user can have DSS Console keys programmed as One-Touch Keys. These keys can be used for Direct Station Selection, Trunk Calling, Personal Speed Dial, Speed Dialing, and Service Code access. The stored service code cannot be longer than three digits.
Page 448

Issue 5.0 UNIVERGE SV8100 1 - 438 Direct Station Selection (DSS) Console...
Page 449: Directed Call Pickup

UNIVERGE SV8100 Issue 5.0 Directed Call Pickup Description Directed Call Pickup permits an extension user to intercept a call ringing another extension. This allows a user to conveniently answer a call for a co-worker from their own telephone. With Directed Call Pickup, an extension user can pick up: Trunk calls (i.e., Ring Group calls)
Page 450

Issue 5.0 UNIVERGE SV8100 Related Features Call Arrival (CAR) Keys Department Calling Group Call Pickup Hold Hotline Park Secretary Call Pickup Secondary Incoming Extension Transfer Virtual Extensions InMail 1 - 440 Directed Call Pickup...
Page 451

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-25 Service Code Setup (for Service Use to customize the Service MLT, SLT Access) – Direct Call Pickup - Codes for direct call pickup – own...
Page 452

Issue 5.0 UNIVERGE SV8100 If more than one call is coming in, the system sets the priority for which call it answers first. 1 - 442 Directed Call Pickup...
Page 453: Directory Dialing

UNIVERGE SV8100 Issue 5.0 Directory Dialing Description Directory Dialing allows a Multiline Terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing: SPD–Speed Dials EXT–co-worker’s Extensions...
Page 454

Issue 5.0 UNIVERGE SV8100 Related Features Last Number Redial Name Storing Speed Dial – System/Group/Station Softkeys Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 20-13-51 Class of Service Options Determine if an extension name 0 = Off and number will be listed (On) or (Supplementary Service) –...
Page 455

UNIVERGE SV8100 Issue 5.0 Operation To use Directory Dialing from a multiline terminal with an LCD: Press the Dir softkey. Press the softkey for the Directory Dialing type: SPD–Speed Dials EXT–co-worker’s Extensions STA–Personal Speed Dials TELBK–Telephone Book Directory Dialing follows any feature restrictions that your system may have enabled. For example, if your extension cannot normally use Speed Dial –...
Page 456

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 446 Directory Dialing...
Page 457: Distinctive Ringing, Tones And Flash Patterns

You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the chart below and the UNIVERGE SV8100 Programming Manual for more details Table 1-10 Distinctive Ringing: Tones and Flash Patterns...
Page 458

Issue 5.0 UNIVERGE SV8100 Await Answer Transfer When a ring group call rings a Single Line Station, the BLF indication shows busy. The priority of the Large LED is as follows: 1. CO Call Ringing 2. Message Waiting Received 3. VM Message Waiting 4.
Page 459

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 15-02-02 Multiline Telephone Basic Data From the range specified in 1 = High Setup – Trunk Ring Tone Program 22-03-01, select the 2 = Medium...
Page 460

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 15-08 Incoming Virtual Extension Ring Use to assign a ring tone range ICM Tone Pattern, Tone Setup (0~4) to incoming virtual 0 = Pattern 1 extensions assigned to a Virtual 1 = Pattern 2 Extension key (Program 15-07).
Page 461

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number VRS Waiting 20-15-11 Ring Cycle Setup – Used to define the ringing cycle for Ringing Cycle = 1~13 Message Incoming Incoming VRS Waiting Message. (default = 6) Call 22-03-01...
Page 462

Issue 5.0 UNIVERGE SV8100 Dial 2 to change ringing for trunk calls. Select the pitch (1~8). Press Speaker to hang up. 1 - 452 Distinctive Ringing, Tones and Flash Patterns...
Page 463: Do Not Disturb

UNIVERGE SV8100 Issue 5.0 Do Not Disturb Description Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call. Once activated, incoming trunk calls still flash the line keys.
Page 464

Issue 5.0 UNIVERGE SV8100 forwarded extension hear DND tone. If an extension activates DND option 4, other extensions can still forward calls to it, but the callers hear DND tone. An extension user can override Call Forwarding or Do Not Disturb at another extension using any of the following methods: 1.
Page 465

UNIVERGE SV8100 Issue 5.0 Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Direct Inward Line (DIL) Distinctive Ringing, Tones and Flash Patterns Selectable Display Messaging Do Not Disturb 1 - 455...
Page 466

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-08 Service Code Setup (for Setup/ Assign Service Code for DND. MLT, SLT Entry Operation) – Do Not (default = 847) Disturb 11-12-01 Service Code Setup (for Service Assign Service Code for DND.
Page 467

UNIVERGE SV8100 Issue 5.0 Press Program softkey. Press DND softkey. Press Set softkey. Choose the following softkey Ext ICM ALL Cfwto Ext=Incoming Trunk Calls Blocked ICM=Incoming Intercom, Paging, call forwards and Transferred Trunk Calls Blocked. ALL=All Calls Blocked Cftwto=Call Forwards Blocked...
Page 468

Issue 5.0 UNIVERGE SV8100 4 = Call Forwards Blocked 1 - 458 Do Not Disturb...
Page 469: Door Box

Conditions The Door Box Feature Requires a PGD(2)-U10 ADP. A maximum of 56 PGD(2)-U10 ADP units can be installed in an UNIVERGE SV8100 system. Refer to the UNIVERGE SV8100 System Hardware Manual for more information. If a PGD(2)-U10 ADP circuit has a Door Box (doorphone) connected, you cannot use that circuit for External Paging.
Page 470

UNIVERGE SV8100 Each channel in the PGD(2)-U10 ADP has a jumper which must be set for Door Box operation. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details. A Single Line Telephone (SLT), connected to an APR does not ring when the Door Phone rings the multiline telephone.
Page 471

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-03-01 ETU Setup (DLCA PKG Setup) – Use to setup and confirm the 0 = Not set Terminal Type (B1) Basic Configuration data for 1 = Multiline Terminal terminal type (B1).
Page 472

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 32-01-02 Door Box Timers – Door Lock Set the time the Door Box strike 0~64800 (seconds) Cancel Time stays open when the single line (default = 10 seconds) telephone user hookflashes or a multiline terminal user presses the Recall key.
Page 473

UNIVERGE SV8100 Issue 5.0 Operation To call a Door Box: Multiline Terminal Press Speaker Dial 802. Dial Door Box Number (1~8). Single Line Telephone Lift the handset. Dial 802. Dial Door Box Number (1~8). To activate the Door Box strike: Multiline Terminal While talking to the Door Box, press the Recall key.
Page 474

Issue 5.0 UNIVERGE SV8100 Single Line Telephone If you are busy on a call, an off-hook signal is heard indicating the incoming Door Box call. Press the Flash key or hookflash to place your active call on hold. Dial the door box access code (802 by default) plus the door box number (1~8) to answer the Door Box call.
Page 475

UNIVERGE SV8100 Issue 5.0 To cancel Call Forwarding Off-Premise for a Door Box: At the multiline terminal, press Speaker + dial SC 822. - OR - At the multiline terminal only, press External Forward by Doorphone key (Program 15-07-01 or SC 851, code 54).
Page 476

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 466 Door Box...
Page 477: Drop Key

UNIVERGE SV8100 Issue 5.0 Drop Key Description The Drop Key abandons a call while retaining the PBX/Centrex line to originate another call. The Drop Key is provided by programming a Programmable Function Key. This feature allows Recall to be used to provide a hookflash to the PBX or Central Office.
Page 478

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-42 Service Code Setup (for Service Use to customize the flash on Access) – Flash on Trunk lines trunk lines Service Codes. (default = 806)
Page 479

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 81-10-07 COI Initial Data Setup – Set the Flash duration (20 mS~5.0 0 = 20 ms Hookflash Time Selection 1 sec) for analog trunk [COI( )-U( ) 1 = 40 ms ETU] circuits.
Page 480

Issue 5.0 UNIVERGE SV8100 To use the Feature Key plus Recall key from a Multiline Terminal with a CO/PBX call in progress: Press Feature. Press Recall. Receive the new CO/PBX dial tone. Dial the desired number. To use the Drop key feature from a single line telephone with a CO/PBX call in progress: Hookflash.
Page 481: Dt700 Large Led Indication

UNIVERGE SV8100 Issue 5.0 DT700 Large LED Indication Description From V3.0 software or higher the DT700 large LED indication allows for different colours to be displayed on the large LED for different incoming call scenarios presented to the DT700 handset.
Page 482

Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Intercom Virtual Extensions 1 - 472 DT700 Large LED Indication...
Page 483

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-01-35 Trunk Basic Setup – DT700 LED Use to customize the colour of the 1 = Do Not Use (Trunk) illumination Setup large LED for incoming signalling 2 = Red trunk calls on DT700 terminals.
Page 484

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 474 DT700 Large LED Indication...
Page 485: Embedded Vrs

Embedded VRS Description The PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which gives the system voice recording and playback ability. The VRS CompactFlash card provides up to 100 system messages (General Message, Automated Attendant greetings, ACD messages, 900 Preamble and Music on Hold).
Page 486

Issue 5.0 UNIVERGE SV8100 Service. This allows you to give recording ability to the System Administrator or Communications Manager, for example, but not any other employee. The Message Waiting LED at each telephone flashes when a new General Message is recorded. After the extension user listens to the message, the Message Waiting LED goes out.
Page 487

UNIVERGE SV8100 Issue 5.0 The maximum number of Embedded VRS ports is 1 If a VM21 card is installed, the embedded VRS is not available Conditions Before Embedded VRS is functional it is necessary to install the required prompts. These are available either via the Technical DVD or the Software Database on BusinessNet.
Page 488

Issue 5.0 UNIVERGE SV8100 Related Features Transfer Operator Music on Hold Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-10-20 Service Code Setup (for System Define the service code to use to MLT, SLT Administrator) – VRS - Record/ record or erase a VRS message.
Page 489

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-17-01 Operator Extension – Operator’s Designate an extension an Up to eight digits Extension Number operator. When a message is left (default not assigned) in the embedded VRS mailbox,...
Page 490

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 25-03-01 VRS/DISA Transfer Ring Group Set the destination that Automated Ring Groups: With Incorrect Dialing Attendant (OPA) calls ring if the 1~100 OPA caller dials an incorrect Trunk Ports: extension number.
Page 491

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 25-06-01 VRS/DISA One-Digit Code Set up single digit dialing for 0~100 (0 = No Setting) Attendant Setup – Next Automated Attendant callers. For 101 = Voice MAil Attendant Message Number...
Page 492

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 25-15-02 DISA Transfer Target Setup – Used to assign a speed dial Speed Dial bin number DISA Transfer Target Area at No number when a dial tone times-out 0 ~ 1999.
Page 493

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 40-10-04 Voice Announcement Service If an extension has Personal 0~64800 seconds Option – VRS No Answer Time Greeting enabled and all VRS (default = 0) ports are busy, a DIL or DISA call to the extension waits this time for a VRS port to become free.
Page 494

Issue 5.0 UNIVERGE SV8100 Operation VRS Messages To record a VRS message: Press Speaker or lift the handset. - OR - At a single line telephone, lift the handset. Dial 716. Dial 7 ( ecord). Dial the VRS message number you want to record (001~100).
Page 495

UNIVERGE SV8100 Issue 5.0 At a single line telephone, lift the handset. Dial 716. Dial 5 ( isten). Dial the Embedd VRS mailbox message number to which you want to listen (091~100). You hear the previously recorded message. If you hear a beep instead, no previous message is recorded.
Page 496

Issue 5.0 UNIVERGE SV8100 To erase a previously recorded VRS message: Press Speaker or lift the handset. - OR - At a single line telephone, lift the handset. Dial 716. Dial 3 ( rase). Dial the number of the VRS message you want to erase (001~100).
Page 497

UNIVERGE SV8100 Issue 5.0 General Message To listen to the General Message: Multiline Terminal Only Your Message Waiting LED flashes when there is a new General Message. A voice message periodically reminds you. Do not lift the handset or press Speaker.
Page 498

Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 488 Embedded VRS...
Page 499: Facsimile Co Branch Connection

Facsimile CO Branch Connection Description The UNIVERGE SV8100 system provides branch connection of locally provided facsimile machines to CO/PBX lines. Additional dedicated CO/PBX lines are not required for a facsimile to operate. The facsimile shares any CO/PBX line on the COI Package and Power Failure (PF) circuit.
Page 500

Issue 5.0 UNIVERGE SV8100 System Availability Terminals None Required Component(s) CD-4COTB Related Features None 1 - 490 Facsimile CO Branch Connection...
Page 501

UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-02-14 Analog Trunk Data Setup – Loop Select loop start (0) or ground start 0 = Loop Start (Loop) Start/Ground Start (1) for the trunk.
Page 502

Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 22-08-01 DIL/IRG No Answer Destination A DIL that rings its programmed 0 (No Setting) destination longer than this 001~100 interval diverts to the DIL No (Incoming Ring Group) Answer Ring Group (set in 102 (In-Skin/ Program 22-08).
Page 503: Flash

UNIVERGE SV8100 Issue 5.0 Flash Description Flash allows an extension user to access certain CO and PBX features by interrupting the trunk loop current. Flash lets an extension user take full advantage of whatever features the connected Telco or PBX offers. You must set the Flash parameters for compatibility with the connected Telco or PBX.
Page 504

Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-42 Service Code Setup (for Service Use to customize the Service Access) – Flash on Trunk Lines Codes for flash on trunk lines. (default = 806) 14-02-03 Analog Trunk Data Setup –...
Page 505

UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 81-10-08 COT Initial Data Setup – Set the open loop disconnect 0 = 20 ms Hookflash Time Selection 2 duration (16~4080 ms) for analog 1 = 40 ms trunk CD-4COTB circuits Program 2 = 60 ms 81-10-08.
Page 506

Issue 5.0 UNIVERGE SV8100 Operation To flash the trunk you are on: From a Multiline Terminal Press Recall. From a Single Line Telephone Hookflash. Dial 806. 1 - 496 Flash...
Page 507: Flexible Length Ddi

UNIVERGE SV8100 Issue 5.0 Flexible Length DDI Description Flexible Length DDI is an extension to normal DDI overlap reception. Previously, the system expected exactly the number of DDI digits that are configured in PRG22-09. With the addition of Flexible Length DDI whilst insufficient digits are recieved for a match, ISDN timer T302 is restarted with every received digit.
Page 508

Issue 5.0 UNIVERGE SV8100 the normal DDI’s range is from 100 to 280, the voice mail boxes are reachable with 3100~3280, FAXes are received using 1009~2809. Both DDIs shall be routed to the same UMS system connect via S-Bus; with numbers 4xxx and 5xxx. The resulting DDI setting is: 3@@@ ->...
Page 509

UNIVERGE SV8100 Issue 5.0 Required Component(s) v2.00 system software of later. Related Features Direct Inward Dialing (DID) Department Calling Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 22-09-01 Expected number of digits (default = 4 digits) Enter the number of digits the table expects to receive from the telco.
Page 510

Issue 5.0 UNIVERGE SV8100 1 - 500 Flexible Length DDI...
Page 511: Flexible System Numbering

Although the default code of 9 is suitable for most applications, you can alter the code if needed. The system provides a completely flexible system numbering plan. Refer to the chart below and the UN