Page 1 Features and Specifications Manual Issue 5.0 December 2010...
Page 3: Table Of Contents
TABLE OF CONTENTS ___________________________________________________________________________________ Section 1 About This Chapter ..................1-1 Section 2 Important Notes .................... 1-2 Account Code – Forced/Verified/Unverified ........... 1-3 Account Code Entry ................1-11 Alarm ....................1-17 Alarm Reports ..................1-21 Alphanumeric Display ................1-33 Analog Communications Interface (ACI) ..........1-35 Ancillary Device Connection ..............
Page 4 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Call Monitoring ................... 1-183 Call Redirect ..................1-189 Call Waiting/Camp-On ............... 1-193 Callback ..................... 1-199 Caller ID Call Return ................1-205 Caller ID ..................... 1-207 Caller ID – Flexible Ringing ..............1-223 Central Office Calls, Answering ............1-231 Central Office Calls, Placing ..............
Page 5 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Direct Inward Line (DIL) ..............1-403 Direct Inward System Access (DISA) ..........1-409 Direct Station Selection (DSS) Console ..........1-427 Directed Call Pickup ................1-439 Directory Dialing ................. 1-443 Distinctive Ringing, Tones and Flash Patterns ........1-447 Do Not Disturb ..................
Page 6 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Intercom ..................... 1-603 ISDN Compatibility ................1-611 Last Number Redial ................1-633 Line Preference .................. 1-637 Long Conversation Cutoff ..............1-643 Loop Keys ..................1-647 Meet Me Conference ................1-653 Meet Me Paging ................. 1-657 Meet Me Paging Transfer ..............
Page 7 UNIVERGE SV8100 Issue 5.0 ___________________________________________________________________________________ Q-Sig ....................1-811 Redial Function .................. 1-823 Repeat Redial ..................1-827 Reverse Voice Over ................1-831 Ring Groups ..................1-835 Ringdown Extension (Hotline), Internal/External ........ 1-841 Room Monitor ..................1-845 Save Number Dialed ................1-851 Secretary Call (Buzzer) ..............
Page 8 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Tone Override ..................1-993 Traffic Reports ..................1-997 Transfer .................... 1-1001 Trunk Group Routing ................ 1-1015 Trunk Groups ................... 1-1021 Trunk Port Disable ................1-1027 Trunk Queuing/Camp-On ..............1-1029 Unicast/Multicast Paging Mode ............1-1033 Uniform Call Distribution (UCD) ............1-1041 Uniform Numbering Network ............
Page 9 LIST OF TABLES ___________________________________________________________________________________ Table 1-1 Sample Alarm Report ..................1-22 Table 1-2 Alarm Report Definitions ................. 1-23 Table 1-3 Alarm Report Item Definitions ................. 1-23 Table 1-4 Sample System Information Printout ............... 1-24 Table 1-5 Keys for Entering Names ................1-218 Table 1-6 Caller ID Matching Rule ................
Page 10 Issue 5.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 1-25 Board Power Factor ..................1-1069 Table 1-26 Terminal Power Factor ................1-1070 Table 1-27 Maximum Number of Package Installed ............. 1-1070 Table 1-28 Voice Prompting Messages ................ 1-1121 Table 1-29 Default Incoming Ringing Tone ..............1-1142 Table 1-30 Error Messages and Causes ...............
Page 11: About This Chapter
HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is use. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
Page 12: Important Notes
Issue 5.0 UNIVERGE SV8100 MPORTANT OTES ECTION Simplifying Multiline Terminal Operation with One-Touch Keys A multiline terminal user can access many features Service Codes (e.g., Service Code 844 sets Call Forward Busy/No Answer). To streamline the operation of their telephone, a multiline terminal user can store these codes under One-Touch Keys.
Page 13: Account Code - Forced/Verified/Unverified
Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified) Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 14 Issue 5.0 UNIVERGE SV8100 memory. For example, the entry 123@ lets users dial Verified Account Codes from 1230 through 1239. Operator Notification To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (Program: 20-13-20). This can happen if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list.
Page 15 UNIVERGE SV8100 Issue 5.0 Conditions If a user enters a code that exceeds the 16 digit limit, the system ignores the Account Code Entry. If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the SMDR report as part of the number dialed.
Page 16 Issue 5.0 UNIVERGE SV8100 Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-01-11 Basic Trunk Data Setup – Enable (1) or disable (0) Account...
Page 17 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 35-05-01 Account Code Setup – Account For each Class of Service (1~15) 0 = Account Codes Code Mode use this option to select the disabled. (Codes Account Code Mode.
Page 18 Issue 5.0 UNIVERGE SV8100 Operation To enter an Account Code any time while on a trunk call: The outside caller cannot hear the Account Code digits you enter. You can use this procedure if your system has Optional Account Codes enabled. You may also be able to use this procedure for incoming calls.
Page 19 UNIVERGE SV8100 Issue 5.0 Dial the number you want to call. To dial an outside number and let your system tell you when a Forced Account Code is required: Access a trunk and dial the number you want to call.
Page 20 Issue 5.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 10 Account Code – Forced/Verified/Unverified...
Page 21: Account Code Entry
UNIVERGE SV8100 Issue 5.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
Page 22 Issue 5.0 UNIVERGE SV8100 Account Codes appear on the SMDR report (even if they are hidden on the telephone display). To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key. Press the key instead of dialing the codes.
Page 23 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-01-11 Basic Trunk Data Setup – Enable (1) or disable (0) Account 0= Disable Account Code Required Codes for each trunk. 1= Enable (default = 1)
Page 24 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 35-05-04 Account Code Setup – Hiding For each Class of Service (1~15), 0 = Display Account Account Codes enter 1 to have the system hide Codes Account Codes on an extension 1 = Hide Account display as they are entered.
Page 25 UNIVERGE SV8100 Issue 5.0 If your system has Verified Account Codes enabled, be sure to choose a code programmed into your Verified Account Code list. Access trunk for outside call. You can press a line key or dial a code (except 9) to access a trunk. Refer to...
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Page 27: Alarm
UNIVERGE SV8100 Issue 5.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time)
Page 28 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 20-01-06 System Options – Alarm Set the duration of the Alarm 0~64800 seconds Duration signal. (default = 30 seconds) Operation To set the alarm: At the multiline terminal, press Speaker.
Page 29 UNIVERGE SV8100 Issue 5.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted. To check the programmed alarm time at a multiline terminal: Press Help.
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Page 31: Alarm Reports
Alarm Reports Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00, or be downloaded in PCPro. The report data can also be sent via e-mail.
Page 32: Table 1-1 Sample Alarm Report
Issue 5.0 UNIVERGE SV8100 Table 1-1 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
Page 33: Table 1-2 Alarm Report Definitions
UNIVERGE SV8100 Issue 5.0 Table 1-2 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
Page 34: Table 1-4 Sample System Information Printout
Issue 5.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report Blade names Slot condition (working, blocked) Port assignment Port classification Table 1-4 Sample System Information Printout System Information 05/18/2006 11:02 slot location type assign port...
Page 35 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the CD-CP00. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a multiline terminal: SMDR Buffer Full CD-CP00-LAN link Error...
Page 36 Issue 5.0 UNIVERGE SV8100 deleted to allow the new record to be saved. If the System is set up to E-mail the Alarm Reports and the Mail Server is down, the report is not sent. System Information Reports cannot be set for output via E-mail.
Page 37 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Setting Up Alarms: Program Program Name Description/Comments Assigned Data Number 90-10-01 System Alarm Setup – Alarm Set the alarm type 14 and 60. 0 = Not Set Type Alarm 14 – CD-CP00-LAN Link...
Page 38: Printing Reports
Issue 5.0 UNIVERGE SV8100 Printing Reports: Program Program Name Description/Comments Assigned Data Number 90-12-01 System Alarm Output – Output Indicate the type of connection 0 = No Setting Port Type used for the System Alarms. The 1~3 = Reserved baud rate for the COM port should 5 = USB Memory be set in Program 10-21-02.
Page 39 UNIVERGE SV8100 Issue 5.0 E-mailing Alarm Reports: Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00 Network Setup – IP Assign the IP Address. 0.0.0.0 ~ Address 126.255.255.254 128.0.0.1 ~ 191.254.255.254 192.0.0.1 ~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00 Network Setup –...
Page 40 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 90-11-02 System Alarm Report – Report When Alarm Reports are to be 0 = No Report Method e-mailed, set this option to 1. This 1 = E-mail Address program has higher priority than (default = 0) Program 90-12-06.
Page 41 UNIVERGE SV8100 Issue 5.0 Operation To use this feature at any terminal: The user must be logged in with an Installer (IN) level password as defined in Program 90-02. Alarm Reports 1 - 31...
Page 42 Issue 5.0 UNIVERGE SV8100 1 - 32 Alarm Reports...
Page 43: Alphanumeric Display
UNIVERGE SV8100 Issue 5.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character per line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
Page 44 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-13 Service Code Setup (for Setup/ If needed, redefine the service Entry Operation) – Display code used to select the language (default = 778) Language Selection for Multiline for display multiline terminals.
Page 45: Analog Communications Interface (Aci)
The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
Page 46 Issue 5.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
Page 47 Department Group options to PGD(2)-U10 ADP software ports, not physical ports. During installation, you connect equipment to the jacks on the PGD(2)-U10 ADP that correspond to the software port. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. Conditions ACD agents who are logged on can be recorded.
Page 48 Issue 5.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
Page 49 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-03-01 ETU Setup (DLCA PKG Setup) – Assigns or displays the current 0 = Not set Terminal Type (B1) terminal type assigned to B 1 = Multiline Terminal...
Page 50 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys If required, program and ACI Line Key 1~48 Conversation Record Key (code 0~99 (Normal Function 69 + 0). This key allows an Code 851 by default)
Page 51 UNIVERGE SV8100 Issue 5.0 Dial ACI software port extension number. - OR - Dial ACI Department Group extension number. - OR - Press the One-Touch Key for ACI extension or Department Group. After you call an ACI software port: If the port is set for input (Program 33-01-01=1) and a music source is connected, you hear music.
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Page 53: Ancillary Device Connection
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
Page 54 Issue 5.0 UNIVERGE SV8100 When Program 10-03-06 is assigned as APR you cannot manually assign a port number for the APR. Phones that have an APR/APA installed do not pass voice to a trunk until the interdigit time expires (Program 21-01-03).
Page 55 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-03-03 ETU Setup (LCA PKG Setup) – Customize the transmit and 1~63 (-15.5 +15.5dB) Transmit Gain Level (S-Level) receive levels of the CODEC Gain [default = 32 (0dB)] Types for 500/2500 type single line telephones.
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Page 57: Answer Hold
UNIVERGE SV8100 Issue 5.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
Page 58 Issue 5.0 UNIVERGE SV8100 Required Component(s) Not Applicable 1 - 48 Answer Hold...
Page 59 UNIVERGE SV8100 Issue 5.0 Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 15-02-06 Multiline Telephone Basic Data Use this option to set the function 0 = Normal (Common) Setup – Hold Key Operating of the Multiline Hold key.
Page 60 Issue 5.0 UNIVERGE SV8100 To answer a call on a different line key or CAP key with a call in progress: Receive a CO/PBX, DID/DISA/DIL/E&M incoming ring. Answer flashes. Press Answer and answer the new call. The Answer LED goes out. The original call is put on hold.
Page 61: Answer Key
UNIVERGE SV8100 Issue 5.0 Answer Key Description Multiline Terminals have an Answer Key with an LED that flashes when the Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, The Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
Page 62 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup Assign the incoming trunk type for Incoming Type for Day/ each trunk. Night Mode (1~8): 0 = Normal 1 = VRS (second dial...
Page 63 UNIVERGE SV8100 Issue 5.0 To answer calls using the Answer Key: Receive CO/PBX incoming ring. Press Answer. Talk with the CO/PBX incoming calling party. When additional CO incoming calls are received, press Answer to place the current call on hold and connect the multiline terminal user to the next call.
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Page 65: Attendant Call Queuing
UNIVERGE SV8100 Issue 5.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
Page 66 Issue 5.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-01-01 System Numbering – Service Set the system internal (Intercom) Refer to System Code numbering plan. The numbering Numbering Default plan assigns the first and second...
Page 67: Automatic Call Distribution (Acd)
UNIVERGE SV8100 Issue 5.0 Automatic Call Distribution (ACD) Description Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest.
Page 68 Issue 5.0 UNIVERGE SV8100 ACD Overflow (With Announcements) ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers.
Page 69 UNIVERGE SV8100 Issue 5.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
Page 70 Issue 5.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
Page 71 UNIVERGE SV8100 Issue 5.0 Enhanced DSS Operation A programmed extension user can use their DSS Console to monitor the status of the ACD Agents within a group. The DSS Console is an essential tool for supervisors. The console key flash rates tell the supervisor at a glance which of the group agents are: Logged onto the group (i.e., in service).
Page 72 Issue 5.0 UNIVERGE SV8100 Automatic Rest Mode: When an ACD Group has Automatic Rest Mode, the system automatically puts an agent’s telephone in Rest Mode if it is not answered. This ensures callers do not have to wait while ACD rings an extension that is not answered.
Page 73 UNIVERGE SV8100 Issue 5.0 Work Time Work Time temporarily busies-out an ACD agent’s telephone so they can work at their desk uninterrupted. This gives the agent time to fill out important logs and records as soon as they are finished with their call. There are two types of Work Time: Manual Work Time: An ACD Agent can enable Manual Work Time anytime they need to work at their desk undisturbed.
Page 74 Issue 5.0 UNIVERGE SV8100 BLF For ACD Agents (Continued) BLF For Co-Workers That Are Not ACD Agents When the key is . . . Your co-worker is . . . Idle Busy or ringing Fast Flash In Do Not Disturb – All calls (option 3)
Page 75 UNIVERGE SV8100 Issue 5.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
Page 76 -based software programs designed to enhance the ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information. ACD Group as Overflow Destination The system can transfer an overflow call to a specific ACD Group, off-site via a speed dial bin, Ring Group or to voice mail using Program 41-09-01.
Page 77 ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific. Refer to the UNIVERGE SV8100 ACD Manual for additional information. Up to 16 channels (speech paths) are available when using the DSP with VRS installed on the CD-CP00 for messages.
Page 78 Issue 5.0 UNIVERGE SV8100 Program 41-08-03: ACD Overflow Options – Delay Announcement Source Type. The ACI port used for the ACD Delay Announcements program like Music on Hold (MOH) ACI ports. Refer to the MOH Music on Hold on page 1-709.
Page 79 Issue 5.0 MIS: The UNIVERGE SV8100 system does not buffer the ACD Statistics when the PC running the ACD Server application is not connected. If an ACD Queue call is transferred to another logged-in Agent, it shows that both agents took a call but the queue only shows it as one total call.
Page 80 Issue 5.0 UNIVERGE SV8100 Required Software None 1 - 70 Automatic Call Distribution (ACD)
Page 81 UNIVERGE SV8100 Issue 5.0 Related Features Direct Inward Dialing (DID) InMail Music on Hold Night Service Voice Mail Integration (Analog) Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-13-01 Service Code Setup (for ACD) – Assign for multiline terminals and...
Page 82 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 11-13-12 Service Code Setup (for ACD) – When using service code 669 to Change Agent ACD Group by change an agent ACD group, the (default = 769) Supervisor supervisor must enter a 2-digit number for the group.
Page 83 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (COS) Day Night/Mode: 1~8 to an extension. There are 15 Class of Service of Classes of Service that can be Extensions (1~15) assigned.
Page 84 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 30-05-08 DSS Console Lamp Table – ACD Use this program to define the Lamp Pattern Data: Agent Emergency (ACD DSS) LED patterns for functions on the DSS consoles. [default = 6 (IW)]...
Page 85 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-04-02 ACD Group Supervisor – Assign the supervisor operating 0 = Do Not receive any Operation Type type. ACD incoming calls (No) 1 = Receive ACD incoming calls in case...
Page 86 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-07-01 ACD Weekly Schedule Setup Assign the four Work Schedules Day No./Time Pattern: (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this (0 = No ACD)
Page 87 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-08-02 ACD Overflow Options – ACD Assign the overflow mode (0~9), 0 = No Setting Overflow Destination destination and announcement 1~64 = ACD Group message types. Delay 65 = Overflow Table...
Page 88 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-10-02 ACI Delay Announcement – 2nd Use this program to define the ACI 0~96 Delay Announcement ACI Port port number to be used for the 0 = No Setting Number delay announcement.This...
Page 89 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-11-06 VRS Delay Announcement – Define what callers hear during 0 = Ring Back Tone Tone Kind at Message Interval the interval between VRS waiting 1 = MOH Tone messages.
Page 90 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-14-01 ACD Options – Emergency Call Define if Emergency Calls ring the 0 = Call to system Operation Mode system supervisory extension or supervisory extension not when the group supervisory when group extension is busy.
Page 91 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-14-12 ACD Options – Start Headset Ear This option sets the ringing start 0~64800 (seconds) Piece Ringing (for SLT) time for the headset ear piece on a (default = 0 seconds) single line telephone.
Page 92 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-15-01 ACD Queue Alarm Information – Define the number of calls that 0~200 Number of Calls in ACD Queue must be in queue before the Alarm 0 = No Alarm to Activate Alarm Information Information is activated.
Page 93 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 41-18-07 ACD Agent Identity Code Setup – For each AIC table, define the 0~64 ACD Group Number in Mode 5 ACD group AIC Agents are in 0 = No Setting during mode 5.
Page 94 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 41-20-01 ACD Queue Display Settings – Program 41-15 can also provide a 0=No Display, 1~200 Number of Calls in Queue queue alarm to the agents. The (default = 0) options in Program 41-20 should not be used if 41-15 is set.
Page 95 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 47-03-01 InMail Group Mailbox Options – Use this option to enable or 0 = Disable (No) disable the Master Mailbox. A Master Mailbox Active 1 = Enable (Yes) Master Mailbox is not accessible (default = 0) when it is disabled.
Page 96 Issue 5.0 UNIVERGE SV8100 AIC Agent Log In To log in: Multiline Terminal Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 852: 10). - OR - Press Speaker and dial the AIC Log In service code (Program 11-13-08).
Page 97 UNIVERGE SV8100 Issue 5.0 Dial the AIC Log Out service code (Program 11-13-08). - OR - To log out of an ACD group without using AIC: Lift the handset. Dial the ACD Log Out service code 755 (Program 11-13-02). Multiple Agent Log In...
Page 98 Issue 5.0 UNIVERGE SV8100 Queue Status Display When Logged Into ACD Group With an idle multiline terminal, press the Queue Status Display Programmable Function Key (Code: 19). The display indicates the number of calls in queue, the trunk name, and the time the call has been waiting.
Page 99 UNIVERGE SV8100 Issue 5.0 To cancel the manual Rest Mode: Multiline Terminal Press the ACD Rest Mode key (Program 15-07-01 or SC 852: 13). The ACD Rest Mode key light goes off. Single Line Telephone Lift the handset. A fast busy is heard.
Page 100 Issue 5.0 UNIVERGE SV8100 1 - 90 Automatic Call Distribution (ACD)
Page 101: Automatic Release
UNIVERGE SV8100 Issue 5.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
Page 102 Issue 5.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-02-09 Analog Trunk Data Setup – Busy This option enables/disables Busy 0 = Disable (No) Tone Detection Tone Detection.
Page 103 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Use this option to set the minimum 0~15 Setup – Min. Detection Level detection level. detect level 0: –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to...
Page 104 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 80-04-06 Call Progress Tone Detector Use this option to set the minimum 1~255 (30+30- Setup – ON Minimum Time On time. 7680ms) default: Type 1 (DT) – 9 (300ms) Type 2 (BT) –...
Page 105: Automatic Route Selection
The ARS feature can add or delete digits and route calls according to pre-determined levels. When UNIVERGE SV8100 systems are networked together by Tie lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.
Page 106 Issue 5.0 UNIVERGE SV8100 Separate Routing for Selected Call Types To provide unique control, you can program separate routing instructions for: Directory assistance calls Emergency calls Basic ARS Operation When a user places an outside call, ARS analyzes the digits dialed and assigns one of 400 Selection Numbers to the call.
Page 107 UNIVERGE SV8100 Issue 5.0 The examples below use the following system programming: Program 26-02 for Dial Analysis Table for ARS set as: Program 26-02-01 Program 26-02-02 Program 26-02-03 Program 26-02-04 Table No. Dial Service Type Add Data ARS COS 203@@@@@@@...
Page 108 Issue 5.0 UNIVERGE SV8100 Program 26-01-03 for ARS Misdialed Number Handling as: 1 (Warning Tone) With Program 26-01-06: ARS COS Match Access disabled (set to 0): If at 9:00 AM, each extension dialed 9+(203)926-5400 All Extension would use Trunk Group 3...
Page 109 UNIVERGE SV8100 Issue 5.0 With ARS installed, Trunk Queuing automatically queues for the least costly route. The system automatically redials the queued call when the extension user lifts the handset. Speed Dialing may bypass ARS routing. Set up other options for outgoing calls (e.g., unassign line keys, adjust gains, ARS access key, Call Appearance (CAP) Keys, etc.).
Page 110 Issue 5.0 UNIVERGE SV8100 Trunk Queuing/Camp On Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-01-01 System Numbering Set the system internal (Intercom) Refer to SV8100 numbering plan. The numbering Programming Manual plan assigns the first and second...
Page 111 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 12-02-02 Automatic Night Service Define the daily pattern of the 0000~2359 Patterns –End Time Automatic Mode Switching. Each Refer to the SV8100 Mode Group has 10 patterns. Programming Manual These patterns are used in for defaults.
Page 112 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 12-04-01 Holiday Night Service Switching Define a yearly schedule of Days and Months: holiday night-switch settings. This 0101~1231 schedule is used for setting (e.g. 0101 = Jan. 1; special days when the company is 1231 = Dec.
Page 113 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 14-05-01 Trunk Group – Trunk Group Program trunks of the same carrier Trunks 1-200 Number type into the same trunk group. Trunk Group 1-100 Priority - 1-200 (default = All trunks in...
Page 114 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day/Night Mode: 1~8 to an extension. Class of Service for Extensions: 1~15 Defaults: Extension number 101 as Class 15.
Page 115 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 26-01-06 Automatic Route Selection With the ARS Class of Service 0 = Disable (Off) Service – Class of Service Match Match Access feature, you can 1 = Enable (On)
Page 116 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 26-02-02 Dial Analysis Table for ARS – For each Dial Analysis Table 0 = No Service (None) ARS Service Type (1~200), select 0 for no ARS, 1 for 1 = Route to Trunk Service Type 1 –...
Page 117 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 26-03-01 ARS Dial Treatments – Treatment Assign the Dial Treatments (1~15) 24 characters Code for automatic ARS dialing maximum translation. Assign Dial (default not assigned) Treatments to Service Numbers (Trunk Groups) in Program 26-02.
Page 118 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 26-11-01 Transit Network ID Table – Enter the Transit Network 0000~9999 Transmit Network ID (Carrier ID) Selection information element to (Fixed four digits) be added to an ARS call using an (default not assigned) ISDN trunk.
Page 119 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 44-02-04 Dial Analysis Table for ARS/ Determine if the Dial Tone 0 = Off F-Route Access – Dial Tone Simulation is on (1) or off (0) for 1 = On...
Page 120 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 44-05-01 ARS/F-Route Table – Trunk Select the trunk group number to 0~100, 255 Group Number be used for the outgoing ARS call. 0 = No Setting 255 = Extension Call...
Page 121 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 44-05-11 ARS/F-Route – Network For each ARS/F-Route table 0~16 Specified Parameter Table (1~500) assign the priority (1~4). (default = 0) Assign the Network Specified Parameter Table (0~16). 44-06-01 Additional Dial Table...
Page 122 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 44-09-01 Weekly Schedule for ARS/ Define a weekly schedule for 1 = Sunday F-Route using ARS/F-Route day numbers (Pattern 1~10) 1~7 (1 = Sun, 7 = Sat), pattern (default Pattern = 1) numbers (1~10).
Page 123 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 80-03-03 DTMF Tone Receiver Setup – Use this option to define the 0~15 detect level 0: Min. Detect Level minimum detection level for DTMF –10dBm(0) to Tone Receiver. –25dBm(15) detect level 1: –15dBm(0) to –...
Page 124 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 80-03-04 DTMF Tone Receiver Setup – Use this option to define the 0~15 Max. Detect Level maximum detection level for detect level 0: 0dBm(0) DTMF Tone Receiver. to –15dBm(15) detect level 1: –5dBm(0) to –...
Page 125 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 80-03-05 DTMF Tone Receiver Setup – Use this option to define the Forward Twist Level forward twist level for DTMF Tone (1dB ~ 10dB) Receiver. default: Type 1 = 5 (6dBm)
Page 126 Issue 5.0 UNIVERGE SV8100 Operation To place a call using ARS: At the multiline terminal, press Speaker. - OR - At the single line telephone, lift the handset. You hear normal Intercom dial tone. Dial 9. You hear a second, “stutter” dial tone.
Page 127: Background Music
Background Music Description Background Music (BGM) sends music from a customer-provided music source to the speakers of the Multiline Telephone when the station is idle. Conditions An ACI [PGD(2)-U10 ADP] port must be used as an alternate External Music on Hold or Background Music source when different External MOH and BGM sources are required.
Page 128 Issue 5.0 UNIVERGE SV8100 Related Features Music on Hold Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-38-01 BGM Resource Setup – BGM Configure the Background Music 0 = CD-CP00 (MOH/ Resource Type Source input (0) for CD-CP00 or (1) for ACI Port.
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Page 130 Issue 5.0 UNIVERGE SV8100 1 - 120 Background Music...
Page 131: Barge-In
UNIVERGE SV8100 Issue 5.0 Barge-In Description Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
Page 132 Issue 5.0 UNIVERGE SV8100 Default Setting Disabled System Availability Terminals Multiline and Single Line Terminals Required Component(s) None Related Features Call Monitoring Conference Hold Intercom Off-Hook Signaling Park Programmable Function Keys 1 - 122 Barge-In...
Page 133 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-08 Service Code Setup (for Service Determine what the service code MLT, SLT (default = 810) Access) – Barge-In should be for an internal party to use the Barge-In feature.
Page 134 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-13-32 Class of Service Options In an extension Class of Service, 0 = Off (Supplementary Service) – allow (1) or deny (0) the extension 1 = On Multiple Barge-Ins...
Page 135 UNIVERGE SV8100 Issue 5.0 Dial the single digit service code or the service code 810. To Barge-In to a Conference Call: Pick up the handset or press Speaker and dial the service code (default = 810). If the telephone does not have the proper COS, a warning tone is sent. After the user hangs up, the system automatically places a callback to the extension.
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Page 137: Battery Backup - System Memory
UNIVERGE SV8100 Issue 5.0 Battery Backup – System Memory Description The battery on the CD-CP00 retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00 encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
Page 138 Issue 5.0 UNIVERGE SV8100 System Availability Terminals Not applicable Required Component(s) None Related Features Battery Backup – System Power Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 90-03-01 Save Data Use this program to save the Dial 1 + Press Hold...
Page 139: Battery Backup - System Power
The CD-CP00 is equipped with batteries for system battery backup. External Battery Pack can be connected to the system to provide extended time in the event of commercial power outage. Refer to the UNIVERGE SV8100 System Hardware Manual for further details.
Page 140 Issue 5.0 UNIVERGE SV8100 Programming None Operation None 1 - 130 Battery Backup – System Power...
Page 141: Call Appearance (Cap) Keys
Call Appearance (CAP) Keys Description This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
Page 142 Issue 5.0 UNIVERGE SV8100 All Flexible Line keys on a multiline terminal can be assigned as CAP keys in System Programming. A conference call involving two outside lines cannot reside on one Call Appearance key. For Call Appearance (CAP) Keys, trunks must be assigned to trunk group 1 or higher (Program 14-05-01).
Page 143 UNIVERGE SV8100 Issue 5.0 Off-Hook Signaling Programmable Function Keys User Programming Ability Virtual Extensions Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Use to assign functions to multiline Line Key 1~48 terminal line keys.
Page 144 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 24-01-02 System Options for Hold – Hold A call that is parked longer than 0~64800 (seconds) Recall Callback Time the programmed interval recalls (default = 30) the extension where it was initially parked.
Page 145 UNIVERGE SV8100 Issue 5.0 Operation To place an outgoing call on hold and retrieve it using a multiline terminal: Go off-hook using the handset and wait for internal dial tone. - OR - Press Speaker and wait for internal dial tone.
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Page 147: Call Duration Timer
UNIVERGE SV8100 Issue 5.0 Call Duration Timer Description Call Duration Timer lets a multiline terminal with an LCD time their trunk calls on the telephone display. This helps users that must keep track of their time on the telephone. For incoming trunk calls, the Call Time begins as soon as the user answers the call.
Page 148 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 20-06-01 Class of Service for Extensions Assign a Class of Service (1~15) Day Night/Mode: 1~8 to extensions. Class of Service of Extensions (1~15) Default: Extension port 101 =...
Page 149: Call Forwarding - Park And Page
UNIVERGE SV8100 Issue 5.0 Call Forwarding – Park and Page Description When an extension user is away from their phone, Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park &...
Page 150 Issue 5.0 UNIVERGE SV8100 message. System Availability Terminals None Required Component(s) InMail, PZ-VM21 and CD-CP00 Related Features Analog Communication Interface (ACI) Music on Hold 1 - 140 Call Forwarding – Park and Page...
Page 151 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-58 Service Code Setup (for Setup/ Call forward with Personal MLT, SLT Entry Operation) – Call Forward greeting VRS. Service code (default = 795) with Personal Greeting setup.
Page 152 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 31-04-01 External Paging Zone Group – Assign each External Paging Paging Group Number Paging Group Number Speaker to an External Paging 0~8 (0 = No Setting) Zone. Speaker 1 [PGD(2)-U10...
Page 153 UNIVERGE SV8100 Issue 5.0 If you already have Park and Page or Personal Greeting set up, you can dial: 3 to erase (the optionally HOLD to cancel the erase) 5 to listen (then # again to listen again) 7 to re-record Dial When you hear, “Please start recording,”...
Page 154 Issue 5.0 UNIVERGE SV8100 Dial the Park and Page type: 2 = All Calls 3 = Outside Calls Only Press Speaker to hang up (or go on-hook at the single line telephone). To pick up your Park and Page: Press Speaker (or lift the handset at the single line telephone).
Page 155: Call Forwarding
UNIVERGE SV8100 Issue 5.0 Call Forwarding Description Call Forwarding permits an extension user to redirect their calls to another extension or an off-premise number. Call Forwarding ensures that the user’s calls are covered when they are away from their work area.
Page 156 Issue 5.0 UNIVERGE SV8100 If an extension in a call forward chain has Call Forward with Both Ring or Call Forward with Follow Me set, calls do not continue routing to other extensions in the chain. Call Forwards can be chained allowing calls to forward from one extension to the next. Up to 32 extensions can be linked in a call forward chain.
Page 157 UNIVERGE SV8100 Issue 5.0 connection, it follows No Answer forwarding. When the following are done in sequence, Call Forwarding Busy/No Answer is set to extension Call Forwarding Immediate is set on extension Call Forwarding Immediate is cancelled on extension then, Call Forwarding Busy/No Answer is set back on the extension.
Page 158 Issue 5.0 UNIVERGE SV8100 Required Component(s) None Related Features Call Forwarding, Off-Premise Call Forwarding with Follow Me Call Forwarding/Do Not Disturb Override Central Office Calls, Answering Department Call Forward Department Calling Direct Station Selection (DSS) Console Do Not Disturb Programmable Function Keys...
Page 159 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-10-06 Service Code Setup (for System Set the service code for setting Administrator) – Setting the automatic transfer for each trunk (default = 833) Automatic Transfer for Each line.
Page 160 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 11-11-47 Service Code Setup (for Setup/ Set or Cancel the call forward no MLT, SLT Entry Operation) – Set/Cancel answer split. (default = 784) Call Forward No Answer (Split)
Page 161 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Incoming Call Service) – extension ability to receive a 1 = On Second Call for DID/DISA/DIL/...
Page 162 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-13-05 Class of Service Options Turn On (1) or Off (0) the ability of 0 = Off (Supplementary Service) – an extension to receive Off-Hook 1 = On Intercom Off-Hook Signaling Signals.
Page 163 UNIVERGE SV8100 Issue 5.0 Operation To set Call Forward – Immediate at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Immediate Service Code (default: 848). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function Keys.
Page 164 Issue 5.0 UNIVERGE SV8100 Refer to Call Forwarding – Park and Page on page 1-139. The Call Forwarding Programmable Function Key turns on. To cancel Call Forward – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker.
Page 165 UNIVERGE SV8100 Issue 5.0 To set Call Forward – Follow Me from the destination station: Pick up the handset or press Speaker. Dial the Call Forward – Follow Me Service Code (default: 846). - OR - At the multiline terminal only, press the Call Forwarding Programmable Function keys.
Page 166 Issue 5.0 UNIVERGE SV8100 Dial 0 (Cancel). Dial the station number which is forwarded. Press Speaker or hang up. To set Call Forward Busy/No Answer for any Extension to Destination: Pick up the handset or press Speaker. Dial the Call Forward Busy/No Answer for any Extension to Destination Service Code (default: 794).
Page 167 UNIVERGE SV8100 Issue 5.0 Press Speaker or hang up. To set Call Forward – Busy/No Answer using a Virtual Extension: Press the idle Virtual Extension key. Dial the Call Forward – Busy/No Answer Service Code (Default: 844). Dial 1 (Set).
Page 168 Issue 5.0 UNIVERGE SV8100 To set Call Forward Split – Busy/No Answer at a forwarding station: Pick up the handset or press Speaker. Dial the Call Forward – Busy/No Answer Service Code (default: 785). Dial 1 (Set). Dial 1 (Internal) or 2 (external) Dial the destination extension or off-premise number.
Page 169: Call Forwarding With Follow Me
UNIVERGE SV8100 Issue 5.0 Call Forwarding with Follow Me Description While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected.
Page 170 Issue 5.0 UNIVERGE SV8100 Related Features Do Not Disturb Programmable Function Keys Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-07 Service Code Setup (for Setup/ Assign the service code of Call MLT, SLT Entry Operation) – Call Forward Follow Me.
Page 171 UNIVERGE SV8100 Issue 5.0 Dial 1 to set. Dial the Extension to forward. The multiline terminal with display indicates on the display of the telephone which Call Forward Follow Me is set. Also, the Programmed Follow Me Flexible Line Key flashes (if assigned) when Follow Me is set.
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Page 173: Call Forwarding, Off-Premise
UNIVERGE SV8100 Issue 5.0 Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office.
Page 174 Issue 5.0 UNIVERGE SV8100 answer. Door Boxes must be programmed for the calls to be transferred Off-Premise. The outside number Call Forwarding dials can only be a number normally allowed by the forwarded extension Toll Restriction. In systems with a DSP daughter board for VRS, callers to an extension forwarded off-premise hear, “Please hold on, your call is being rerouted.”...
Page 175 UNIVERGE SV8100 Issue 5.0 Virtual Extensions Voice Response System (VRS) Call Forwarding, Off-Premise 1 - 165...
Page 176 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-09-01 DTMF and Dial Tone Circuit Allocate the circuits on the 0 = Common Use Setup CD-CP00 ETUs for either DTMF 1 = Extension Only receiving or dial tone detection.
Page 177 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 11-11-48 Service Code Setup (for Setup/ Use to assign the Call Forward MLT, SLT Entry Operation) – Set/Cancel Busy No Answer Split Service (default not assigned) Call Forward Busy/No Answer Code.
Page 178 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Incoming Call Service) – extension ability to receive a 1 = On Second Call for DID/DISA/DIL/...
Page 179 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 24-09-01 Call Forward Split Settings – Call Use to assign Call Forwarding 0 = Call Forwarding Off Forwarding Type Type and destination numbers for 1 = Call Forwarding each extension/virtual extension.
Page 180 Issue 5.0 UNIVERGE SV8100 Trunk-to-Trunk Forwarding – Normal (0) Trunks Program Program Name Description/Comments Assigned Data Number 11-10-06 Service Code Setup (for System Customize the service code to be Administrator) – Setting the used to set the Automatic Trunk (default = 833) Automatic Transfer for each Forwarding feature.
Page 181 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 22-02-01 Incoming Call Trunk Setup – Used to assign the incoming trunk 0 = Normal Incoming Type type for each trunk. There is one 1 = VRS (second dial item for each Mode.
Page 182 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 11-11-27 Service Code Setup (for Setup/ Customize the service code to be Entry Operation) – Destination of used to set the destination for the (default = 704) Automatic Transfer Each...
Page 183 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign an Automatic Forwarding Line Key 1~48 at Department Group key (58) or a 0~99 (Normal Function Delayed Forwarding at Code 851 by default) Department Group key (59) for an 00 ~ extension user.
Page 184 Issue 5.0 UNIVERGE SV8100 Trunk-to-Trunk Forwarding – DID (3) Trunk Forwarding Using DID Translation Table Refer to Direct Inward Dialing (DID) for additional DID programming. Program Program Name Description/Comments Assigned Data Number 22-11-05 DID Translation Table Number For each DID Translation Table 0 = No Setting Conversion –...
Page 185 UNIVERGE SV8100 Issue 5.0 - OR - At a single line telephone, lift the handset. Dial the Call Forward Access Code (default not assigned). Dial 0 (Cancel). To activate Call Forwarding Off-Premise Split: At a multiline terminal, press Speaker. - OR - At a single line telephone, lift the handset.
Page 186 Issue 5.0 UNIVERGE SV8100 To activate Call Forwarding Off-Premise for a Door Box: This option only works for ISDN PRI or BRI Trunks. At the multiline terminal, press Speaker + dial SC 822. - OR - At the multiline terminal only, press Call Forward (Device) key (Program 15-07-01 or SC 851, code 54).
Page 187 UNIVERGE SV8100 Issue 5.0 Cancel the Line Forwarding: Lift the handset. Dial 835. Dial trunk port number (7 001~200) to be defined. Select the mode (1~8) to be defined. Press the Exit key. Press Speaker to hang up. Automatic Trunk-to-Trunk Transfer (Step Transfer) (follows the predefined destination in Program 24-04-01) Set Automatic Trunk Forwarding: The Speed Dial bin must be defined in Program 13-04-01 for the line to forward.
Page 188 Issue 5.0 UNIVERGE SV8100 Press Hold to accept the entry. Repeat from Step 3 to define another time mode entry or press Speaker to hang up. Cancel the Line Forwarding: Lift the handset. Dial 704. Dial the Department Group number (01~64) to be defined.
Page 189: Call Forwarding/Do Not Disturb Override
UNIVERGE SV8100 Issue 5.0 Call Forwarding/Do Not Disturb Override Description An extension user can override Call Forwarding or Do Not Disturb at another extension. This is helpful, for example, to dispatchers and office managers that always need to get through.
Page 190 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-01 Service Code Setup (for Service Customize the Service Code MLT, SLT Access) – Bypass Call which is to be used for Call (default = 807) Forwarding/DND Override.
Page 191 UNIVERGE SV8100 Issue 5.0 Operation To override an extension Call Forwarding or Do Not Disturb: Call the forwarded or DND extension. Press the Override key (Program 15-07 or SC 851: 37) or dial 807. Call Forwarding/Do Not Disturb Override 1 - 181...
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Page 193: Call Monitoring
UNIVERGE SV8100 Issue 5.0 Call Monitoring Description Call Monitoring allows selected Multiline Terminal Users to monitor another user’s conversation without the ability to participate. A programmable audible alert tone can be sent to that station user. Without the audible alert (silent monitor), no indication is provided to either the monitored station or the outside party.
Page 194 Issue 5.0 UNIVERGE SV8100 With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by the originator of the outside call, but only the outside caller is placed in park. The extension which is monitoring the call is dropped.
Page 195 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-08 Service Code Setup (for Service Determine what the service code MLT, SLT Access) – Barge-In should be for an internal party to (default = 810) use the Barge-In feature.
Page 196 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-13-45 Class of Service Options Set per class of service, when in 0 = Enable (Supplementary Service) – MIC Call Monitoring Mode determines 1 = Disable Key Mode While Call Monitoring...
Page 197 UNIVERGE SV8100 Issue 5.0 To Call Monitor after calling a busy extension: Call a busy extension. Press the Barge-In key (Program 15-07 or SC 851: 34). - OR - The following steps are not available for DISA or Tie Line trunks.
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Page 199: Call Redirect
UNIVERGE SV8100 Issue 5.0 Call Redirect Description Call Redirect allows a multiline terminal user to transfer a call to a pre-defined destination (such as an operator, voice mail, or another extension) without answering the call. This can be useful if you are on a call and another rings in to your extension.
Page 200 Issue 5.0 UNIVERGE SV8100 System Availability Terminals Any Multiline Terminal Required Component(s) None Related Features None 1 - 190 Call Redirect...
Page 201 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Use to assign functions to multiline Line Key 1~48 terminal line keys. 0~99 (Normal Function Code 851 by default) 00 ~...
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Page 203: Call Waiting/Camp-On
UNIVERGE SV8100 Issue 5.0 Call Waiting/Camp-On Description With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call.
Page 204 Issue 5.0 UNIVERGE SV8100 Related Features Callback Off-Hook Signaling Programmable Function Keys Transfer Trunk Queuing/Camp On Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-11-23 Service Code Setup (for Setup/ This service code enables Second Entry Operation) – Second Call...
Page 205 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 15-02-12 Multiline Telephone Basic Data Use this option to set the 0 = Muted Off-Hook Setup – Off-Hook Ringing telephone Off-Hook signaling. Ringing 1 = No Off-Hook Ringing 2 = Not Used...
Page 206 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turns Off (0) or On (1) the 0 = Off (Incoming Call Service) – extension ability to receive a 1 = On Second Call for DID/DISA/DDI/...
Page 207 UNIVERGE SV8100 Issue 5.0 Operation To Camp-On a busy extension: Call the busy extension. Dial 850 or press the Camp-On key (Program 15-07 or SC 851: 35). Do not hang up. To camp-on to a trunk, refer to Trunk Queuing/Camp-On on page 1-1029.
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Page 209: Callback
UNIVERGE SV8100 Issue 5.0 Callback Description When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
Page 210 Issue 5.0 UNIVERGE SV8100 System Availability Terminals All Stations Required Component(s) None Related Features Call Waiting/Camp-On) Programmable Function Keys 1 - 200 Callback...
Page 211 UNIVERGE SV8100 Issue 5.0 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 11-12-05 Service Code Setup (for Service If required, redefine the service MLT, SLT Access) – Cancel Camp-On code used cancel Camp-On. (default = 870) 11-12-44...
Page 212 Issue 5.0 UNIVERGE SV8100 To cancel a Callback: At the multiline terminal, press Speaker and Dial 870. - OR - At the multiline terminal, press Camp-On key (Program 15-07 or SC 851: 35). - OR - At the single line telephone, lift the handset and dial 870.
Page 213 UNIVERGE SV8100 Issue 5.0 To test Callback at a single line telephone: Lift the handset. Dial 899. Hang up. When the telephone rings, lift the handset. You hear the Hold tone. Hang up. Callback 1 - 203...
Page 214 Issue 5.0 UNIVERGE SV8100 1 - 204 Callback...
Page 215: Caller Id Call Return
UNIVERGE SV8100 Issue 5.0 Caller ID Call Return Description The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages.
Page 216 Issue 5.0 UNIVERGE SV8100 Required Component(s) InMail Related Features InMail Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 14-01-22 Basic Trunk Data Setup – Caller Enable (1) or disable (0) the Trunks 1~200 ID to Voice Mail...
Page 217: Caller Id
UNIVERGE SV8100 Issue 5.0 Caller ID Description Caller ID allows a display terminal to show an incoming caller’s telephone number (called the Directory Number or DN) and optional name. The Caller ID information is available as pre-answer display. With the pre-answer display, the user previews the caller’s number before picking up the ringing line.
Page 218 Incoming Caller ID: 12345678901234567890 (20 digits) UNIVERGE SV8100 Wireless Dials: 123456 *123456789012 Caller ID Sender Queuing Added The UNIVERGE SV8100 system can provide Caller ID (calling party number) to a single line telephone with a display. 1 - 208 Caller ID...
Page 219 The system can queue incoming calls to the single line telephone if the system Caller ID sender resources are busy. Refer to Program 20-19-05 in the UNIVERGE SV8100 Programming Manual. If the single line telephone user lifts their handset while an incoming call is waiting in queue, they hear silence (no dial tone) and cannot dial out.
Page 220 Issue 5.0 UNIVERGE SV8100 When there are more than 20 characters set in Program 20-20 : Message Setup for Non-Caller ID Data, either the first or last character is missing (based on the entry in Program 20-19-01). If Program 20-09-06: Class of Service Options (Incoming Call Service): Incoming Time Display is set to 1 (On), the first line displays the time and date.
Page 221 UNIVERGE SV8100 Issue 5.0 Related Features Automatic Route Selection Call Arrival (CAR) Keys Caller ID Call Return Conference, Voice Call/Privacy Release Park Speed Dial – System/Group/Station Station Message Detail Recording InMail Caller ID 1 - 211...
Page 222 Issue 5.0 UNIVERGE SV8100 Guide to Feature Programming Program Program Name Description/Comments Assigned Data Number 10-02-04 Location Setup – Area Code Enter the local area code. (default not assigned) 10-02-05 Location Setup – Trunk Access Enter the trunk access code digits...
Page 223 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 13-04-09 Memo 2 Define Memo Display information Maximum of 28 digits. tied to Common Speed Dial bin or (default - not assigned) Telephone Book which match with incoming Caller ID. This will be displayed in LCD Line 2.
Page 224 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 15-02-57 Caller Log On Busy Defines whether calls received 0 = Off (Default) whilst the station was busy are 1 = On logged in the call logs 15-02-58 Display Mode of Incoming Trunk...
Page 225 UNIVERGE SV8100 Issue 5.0 Program Program Name Description/Comments Assigned Data Number 20-08-15 Class of Service Options Turn Off (0) or On (1) a user Class 0 = Off (Outgoing Call Service) – Block of Service from automatically 1 = On...
Page 226 Issue 5.0 UNIVERGE SV8100 Program Program Name Description/Comments Assigned Data Number 20-20-01 Message Setup for Non-Caller ID Enter the text to be displayed for 24 Alphanumeric Data – Private Call Caller ID when a user receives a Characters call which is classified as a private (default = PRIVATE) call.
Page 227 UNIVERGE SV8100 Issue 5.0 ↑ ↓ Store = List Number xx = Caller ID number mm-dd hh:mm = incoming date and time ↑ = Preview List ↓ = Next List Store = Store in List DEL = Delete from List Press the STORE Softkey.
Page 228 Issue 5.0 UNIVERGE SV8100 Dial the Speed Dial bin in which the number is to be stored. If you press Hold, the next available Speed Dial bin will be used. The display shows: SYS XXXX: xxxxxxxxxxxxx If all Speed Dial bins are used, the display shows “TABLE IS FULL”.
Page 229 UNIVERGE SV8100 Issue 5.0 Press Transfer. The display shows: SET SYS Press Speaker. The telephone returns to idle. To store a Caller ID number in a One-Touch key: With a telephone in an idle condition the display shows: 1-01 FRI 09:00AM...
Page 230: Table 1-5 Keys For Entering Names
Issue 5.0 UNIVERGE SV8100 Press the One-Touch key in which the number is to be stored or dial 1~9, 0. If you press Hold, the next available One-Touch key will be used. The display shows: ## : xxxxxxxxxxxxx If all One-Touch keys are used, the display shows “TABLE IS FULL”.