Multiple Aic Agent Log In - NEC Univerge DT310 User Manual

AIC Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Code *10).
-OR-
Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is
Note:
disabled.
3. Dial the Agent Identity Code (AIC – up to four
digits).
Input AIC
List Dir
Note: The ACD LOG IN/LOG OUT key lights.
Display before Agent login
2-15 FRI 11:02PM
12345678
List Dir ICM
Display after Agent login
2-15 FRI 11:02PM
12345678
List Dir ICM
ICM Prog
STA 12345678
Prog
Login
Prog

Multiple AIC Agent Log In

To log in:
1. Press the ACD LOG IN/LOG OUT key (Code *10).
- OR –
Press the Speaker key and dial the AIC Log In
service code -not assigned at default.
2. Dial 0 to cancel the log out option.
3. Dial the Agent Identity Code (AIC) (up to four
digits).
Note: The ACD LOG IN/LOG OUT key lights.
4. Repeat steps 3 and 4, if more log ins are required.
To log out (for single or multiple agent AIC log In):
Note:
All AIC log in become logged out.
1. Press the ACD LOG IN/LOG OUT key (Code *10)
+ 1 to accept.
2. Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
Note: The ACD LOG IN/LOG OUT key goes out.
Rest Mode
To set the manual Rest Mode:
1. From an idle state, press the ACD Rest Mode key
(Code *13).
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