Hotline - NEC Univerge SV8100 Features And Specifications Manual

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UNIVERGE SV8100
Description
Hotline gives a multiline terminal user one-button calling and Transfer to another extension (the Hotline
partner). Hotline helps co-workers that work closely together. The Hotline partners can call or Transfer
calls to each other just by pressing a single key.
Hotline has two applications.
Hotline (Hotline partner)
Ringdown Extension, Internal/External (Refer to
2-1069.)
In addition, the Hotline key shows the status of the partner's extension.
When the key is . . .
Off
On
Fast Flash
Double Wink On
Wink Off
There are 512 internal Hotline extensions available.
Conditions
An extension user cannot use Hotline to pick up a call ringing their partner's extension.
If a station is an ACD agent, the Hotline key blinks to indicate the ACD agent's status.
Hotline keys can be assigned to the DSS consoles.
Hotline does not override Do Not Disturb.
Hotline always follows the Handsfree Answerback/Forced Intercom Ringing mode set at
the called extension. The Hotline caller can override the setting, if desired.
External Hotline automatically dials a telephone number or Speed Dial – System/Group/
Station number when the handset is lifted.
If the partner's extension is busy, Hotline does not automatically activate Off-Hook
Signaling.

Hotline

The extension is . . .
Idle
Busy or ringing
DND – All calls (option 3) or Intercom calls (option 2)
ACD Agent logged onto the group
ACD Agent logged off
Ringdown Extension, Internal/External on page
Issue 5.0
Hotline
2 - 671

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