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SIP Trunking Service Configuration Guide
for Windstream
INT-31512
Issue 1.0

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Troubleshooting

   Summary of Contents for NEC UNIVERGE SV8100

  • Page 1

    ® SIP Trunking Service Configuration Guide for Windstream INT-31512 Issue 1.0...

  • Page 3

    NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Section 1 NEC SV8100 and Windstream Setup Guide........... 1-1 This Guide and Related Documents ............1-1 Windstream Account ................1-2 SV8100 System Software ............... 1-2 Requirements ..................1-2 Limitations ....................1-2 Section 2 NEC PBX Configuration................... 1-3 Prerequisites ...................

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    Issue 1.0 Windstream ___________________________________________________________________________________ 3.12 IP Trunk (SIP) Calling Party Number Setup for Extensions ....1-20 3.13 DID (TN to ext map) ................1-21 3.14 DTMF Configuration ................1-22 3.15 ToS Setup .....................1-23 3.16 SIP Trunk Basic Setup ................1-24 Section 4 Initial Testing and Troubleshooting..............1-25 ___________________________________________________________________________________ Table of Contents...

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    LIST OF FIGURES and tables ___________________________________________________________________________________ Table 1 Installation Worksheet ..................4 Figure 1 Blade Configuration ....................5 Figure 2 IPLA Configuration ....................6 Figure 3 IPLA Configuration ....................6 Figure 4 IP Trunk Availability ....................7 Figure 5 CD-CPOO Network Setup ..................8 Figure 6 IPLA DSP Basic Setup ..................

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    Issue 1.0 Windstream ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Figures and Tables...

  • Page 9: Nec Sv8100 And Windstream Setup Guide

    SV8100 Features and Specifications Manual. For details about related hardware, refer to the SV8100 System Hardware Manual. These manuals can be downloaded from NEC’s National Technical Assistance Center (NTAC) web site. You must have a valid dealer ID to access the documents.

  • Page 10: Windstream Account

    With the SV8100, a VoIP gateway daughter board is required in addition to licensing for IP (SIP) trunks. A minimum of four IP (SIP) trunks are required due to the NEC Communications Server infrastructure setup. The system software for the NEC Communications Server should be version 3.00 or higher.

  • Page 11: Nec Pbx Configuration

    ONFIGURATION ECTION This section provides information to NEC’s solution providers and NEC Associates for configuring an NEC UNIVERGE SV8100 to connect to a Windstream SIP Trunk service provider, utilizing a STATIC configuration. Prerequisites Before you configure the UNIVERGE SV8100, you must have the following information available.

  • Page 12: Table 1 Installation Worksheet

    Issue 1.0 Windstream Table 1 Installation Worksheet WAN Side: Internet Access Type and Speed: WAN IP Address: WAN Subnet Mask: WAN Gateway IP Address: LAN Side: LAN IP Address for SIParator or EdgeMarc: LAN Subnet Mask: LAN IP Address for SV8100: VLAN ID: PBX Information: Model:...

  • Page 13: Sv8100 Programming

    Windstream Issue 1.0 SV8100 P ROGRAMMING ECTION When using Windstream as your SIP trunking service provider, the following programs must be changed for SIP trunking service. When using PCPro or WebPro for programming, enabling an option may be a checkbox option rather than entering a ‘1’ as in terminal programming. Trunk Type / Slot Configuration Figure 1 Blade Configuration SIP Trunking Service Configuration Guide...

  • Page 14: Figure 2 Ipla Configuration

    Issue 1.0 Windstream Figure 2 IPLA Configuration 10-03-02: Blade Setup, for IPLA (VoIPDB) Define the trunks to be used for SIP trunks as 1 (SIP). Figure 3 IPLA Configuration 10-19-01 : VOIP DSP Resource Selection Specify the operating mode for the DSP resources (0=common use (extensions and trunks), 1=IP extensions only, 2=SIP trunks only, 3=CCIS, 4=NetLink, 5=Blocked, 6=Unicast, 7=Multicast,8=Paging).

  • Page 15: Figure 4 Ip Trunk Availability

    Windstream Issue 1.0 Figure 4 IP Trunk Availability 10-40-01 : IP Trunk Availability – IP Trunk Availability Turn this option "on". 10-40-02 : IP Trunk Availability – IP Trunk Port Count Select the number of trunks being used. SIP Trunking Service Configuration Guide...

  • Page 16: Cd-cp00 Network Setup

    Issue 1.0 Windstream CD-CP00 Network Setup Values shown are for example purposes only. Your actual IP values will be determined by your local LAN administrator. Figure 5 CD-CPOO Network Setup 10-12-01 : CD-CP00 Network Setup – IP Address Set the LAN IP address for the system ethernet port to 0.0.0.0. 10-12-02 : CD-CP00 Network Setup –...

  • Page 17: Ipla Dsp Basic Setup

    Windstream Issue 1.0 10-12-09 : CD-CP00 Network Setup – IP Address Select the IP address for the VoIP connection (default: 172.16.0.10). A static IP address is required.  IP address is required by the CD-CP00. Some private IP network ranges (ex: 192.168.0.0/ 16, 172.16.0.0/12) conflict with SIP Service Provider's Network ranges which may cause issues when connecting SIPconnect service.

  • Page 18: Table 2 Ports (udp/tcp)

    Issue 1.0 Windstream The ports in Programs 84-26-02 and 84-26-03 must be forwarded to the IP address entered in Program 84-26-01. The Real Time Transport Protocol/Real Time Control Protocol (RTP/RTCP) ports are forwarded to avoid possible one-way conversation which might occur on inbound calls.

  • Page 19: Table 3 Router Forwarding (gateway Table)

    Table 3 Router Forwarding (Gateway Table) IPLA Size: Gateway: IP Address: RTP Port: RTCP Port: UDP: IPLA32 IPLA64 IPLA128 Example: Router configuration shown from the NEC InRouter/4300T Router udp;143.101.120.218/255.255.255.0-10020>10.10.3.20-10020 udp;143.101.120.218/255.255.255.0-10021>10.10.3.20-10021 udp;143.101.120.218/255.255.255.0-10052>10.10.3.21-10052 udp;143.101.120.218/255.255.255.0-10053>10.10.3.21-10053 udp;143.101.120.218/255.255.255.0-10084>10.10.3.22-10084 udp;143.101.120.218/255.255.255.0-10085>10.10.3.22-10085 udp;143.101.120.218/255.255.255.0-10116>10.10.3.23-10116 udp;143.101.120.218/255.255.255.0-10117>10.10.3.23-10117 udp;143.101.120.218/255.255.255.0-5060>10.10.3.10-5060 SIP Trunking Service Configuration Guide...

  • Page 20: Sip System Information Setup

    Issue 1.0 Windstream SIP System Information Setup Values shown are for example purposes only. Your actual values will be determined by your implementation team. Figure 7 SIP System Information Setup 10-28-01 : SIP System Information Setup – Domain Name Define the Domain name up to 64 characters. This information is specific to your market and is provided by your SIP trunking service provider.

  • Page 21: Sip Server Information Setup (not Required)

    Windstream Issue 1.0 10-28-06 : SIP System Information Setup – IP Trunk Port Binding Set this entry to 0 (Disable) to allow an incoming call to use the lowest port. SIP Server Information Setup (Not Required) All values shown are for example purposes only. Your actual values will be determined by your implementation team.

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    Issue 1.0 Windstream 10-29-05 : SIP Server Information Setup – Registrar Mode Set the Registrar Mode to 1(manual) with SIP trunking. 10-29-06 : SIP Server Information Setup – Registrar IP Address Input the IP Address of the SIP registrar (if given). 10-29-08 : SIP Server Information Setup –...

  • Page 23: Ip Sip Interconnection Setup (static Configuration)

    Windstream Issue 1.0 IP SIP Interconnection Setup (Static Configuration) Figure 9 IP System Interconnection Setup 10-23 : IP System Interconnection Setup Sys No. 0001– 0012 Check System Interconnection and assign the SIP Trunking Service Provider Proxy IP Address and Dial Number 0-9 and also (*) and (#). This field applies for those SIP service providers supporting Static Configuration.

  • Page 24: Sip Authentication Configuration (not Required)

    Program 10-28-04. This information is provided by your service coordinator. Entries: 48 characters maximum.  NEC recommends using "nec8100" if this information is not supplied by your service provider. 10-30-03 : SIP Authentication Information Setup – Password Enter the Windstream authentication password. This information is provided by your service coordinator.

  • Page 25: Sip Trunk Registration (not Required)

    Windstream Issue 1.0 SIP Trunk Registration (Not Required) Figure 11 SIP Trunk Registration Information Calling Party Information (Trunk) Caller ID - In the Invite message there are two fields that can have caller ID. One field is the “SIP From Address” and the other field is “SIP Display Info”. If both of these fields are left blank the call will not complete.

  • Page 26: Class Of Service Options (outgoing Call Service)

    Issue 1.0 Windstream 10-36-02 : SIP Trunk Registration Information Setup – User ID Per registration ID 1~31 you can assign what will be populated in the “SIP from Address” field. 15-16-01 : SIP Register ID Setup for Extension – Register ID Per station you can choose a SIP register ID of 1~31.

  • Page 27: Ip Trunk Calling Party Number Setup

    Windstream Issue 1.0 20-09-02 : Class of Service Options (Incoming Call Service) – Caller ID Display This needs to be turned ON per COS, if you want to receive caller ID. 3.11 IP Trunk Calling Party Number Setup Figure 13 IP Trunk (H.323/SIP) Calling Party Number Setup for Trunks 21-17-01 : IP Trunk (SIP) Calling Party Number Setup for Trunk On a per trunk basis this populates the “SIP Display Info”...

  • Page 28: Ip Trunk (sip) Calling Party Number Setup For Extensions

    Issue 1.0 Windstream 3.12 IP Trunk (SIP) Calling Party Number Setup for Extensions Figure 14 IP Trunk (SIP) Calling Party Number Setup for Extensions 21-19-01 : IP Trunk Calling Party Number Setup for Extensions On a per trunk basis this populates the “SIP Display Info” field. This setting has the highest priority.

  • Page 29: Did (tn To Ext Map)

    Windstream Issue 1.0 3.13 DID (TN to ext map) Figure 15 Incoming Call Trunk Setup 22-02-01 : Incoming Call Trunk Setup Define the SIP trunks as type .3. (DID). In addition to the SIP trunk programming, refer to the DID feature in the SV8100 Features and Specifications Manual for additional DID programming (eg., 14-05, 22-04, 22-09, 22-10, 22-11, 22-12, 22-13, 22-17, 34-01).

  • Page 30: Dtmf Configuration

    Issue 1.0 Windstream 3.14 DTMF Configuration Figure 16 SIP Trunk Codec Setup 84-13-32 : SIP Trunk CODEC Information Basic Setup – DTMF Relay Mode Set the DTMF setup to 1 (RFC2833). SIP Trunking Service Configuration Guide...

  • Page 31: Tos Setup

    Windstream Issue 1.0 3.15 ToS Setup Figure 17 ToS Setup 84-10-01 : ToS Setup – ToS Mode For the RTP/RTCP (Protocol type 5) and SIP Trunk (Protocol type 9), set the ToS Mode to “2” (Diffserv). The SV8100 must be reset in order for the change to take effect. 84-10-07 : ToS Setup –...

  • Page 32: Sip Trunk Basic Setup

    Issue 1.0 Windstream 3.16 SIP Trunk Basic Setup Values shown are for example purposes only. Your actual values will be determined by your implementation team. Figure 18 SIP Trunk Basic Setup 84-14-11 : SIP Trunk Basic Setup – URL/To Header Setting Information Set this program to SIP UA Domain.

  • Page 33: Initial Testing And Troubleshooting

    Windstream Issue 1.0 NITIAL ESTING AND ROUBLESHOOTING ECTION To confirm that the system is correctly set, perform the following tests:  If you run into an issue with any of these tests, refer to Table 4 Troubleshooting Guide. Test an outgoing call to a local number. Check for ringback, 2-way audio and quality. Test an outgoing call to a long distance number.

  • Page 34: Table 4 Troubleshooting Guide

    Table 4 Troubleshooting Guide Issue Cause Remedy Router Configuration Check Router Configuration   No Calls IN/Out NEC Configuration Check NEC Configuration   Unqualified IP Address Note WAN IP Address and Contact Provider   NEC Configuration Check NEC Configuration ...

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