Direct Station Selection (Dss) Console - NEC Univerge SV8100 Features And Specifications Manual

UNIVERGE SV8100
Description
The DSS Console gives a multiline terminal user a Busy Lamp
Field (BLF) and one-button access to extensions, trunks, and
system features. This saves time for users that do a lot of call
processing (e.g., attendants, operators, or dispatchers). The
DSS Console simplifies:
Calling extensions and door boxes

Placing, answering and transferring outside calls

Making an External or Internal Page

Switching the Night Service mode

Activating DSS Console Alternate Answer

The DSS Console also provides DSS Console Alternate Answer. This lets a multiline terminal user with
a DSS Console quickly reroute their calls to a co-worker. Transferred and dial 0 calls ring both DSS
Consoles and, if the VRS is installed, the main operator hears the message, "Your calls have been
forwarded". Central office calls ring both consoles and no message is heard by the operator.
You can also program the DSS Console keys to store Service Codes (up to 29 digits long). This provides
the DSS Console user with many of the features available on One-Touch and Programmable Feature
Keys. The DSS Console keys can optionally store additional associated digits after the Service Code.
For example, storing 70401 under a DSS Console key accesses Trunk Group 1 when the console user
presses the key.
The maximum number of consoles allowed per system is 32. If a Digital Port Connection is used, one
telephone can support a maximum of 32 DSS Consoles. If connected to an IP phone as a side option, a
maximum of one DSS Console is supported per telephone.
DSS Lamp Table Changed to Apply to DSS/Hotline Keys for Multiline Terminals
Using Programs 30-05-02~30-05-21 DSS Console Lamp Table, you can assign LED flash patterns for
DSS and Hotline keys on multiline terminals and DSS Consoles.
ACD/Non-ACD Agent DSS Lamping Available
With the UNIVERGE SV8100 system, Programs 30-05-02~30-05-21 allow a non-ACD DSS console to
light indicating the status of both non-ACD agents and ACD agents, but ACD agents do not show ACD
status (Logged In/Out, etc.), only idle, busy, etc.

Direct Station Selection (DSS) Console

Direct Station Selection (DSS) Console
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