Voice Mail; Vm8000 Inmail - NEC UNIVERGE SV8100 Service Information Bulletin

Voice Mail

VM8000 InMail
The VM8000 InMail Solution is ideal for SMBs wishing to ensure that all callers get to the people and
information that they need without prohibitive hold times or dropped calls. It is an embedded solution for the
UNIVERGE SV8100 that provides digitally‐integrated voice messaging capabilities and Automated Attendant
features to meet a SMB's communication needs both now and in the future.
VM8000 InMail's Automated Attendant feature set ensures customer calls are routed to the appropriate
people and answered quickly and efficiently. When customers call in, an instruction menu announcement plays
to provide them a choice of dialling options. They can direct themselves to the called party without being
placed on hold or having their calls dropped.
Employees can also efficiently manage their calls and messages with easy one‐touch access to voicemail
features. With VM8000 InMail's advanced call processing capabilities, employees no longer need to manually
direct and route callers. The Automated Attendant routes each incoming call based upon the time‐of‐day and
day‐of‐the‐week and can provide different announcements and dialling options for each number in the office.
Key Features:
Voicemail:
• Conversation Recording
• Answering Machine Emulation
• Fax Detection
• Interactive Softkeys
• Message Count Display
• Programmable Voice Prompts
• Three Personalized Mailbox Greetings
• Message Forwarding
• Announcement Mailbox for One‐Way
Information
• Remote or Local Message Notification (on or
offsite)
• Remote Programming via WebPro/PCPro Voice
Mailbox
Automated Attendant:
• Answer Schedule Tables
• Park and Page
• Capture Caller ID
• Flexible Answering Based on Trunk Time‐of‐Day
and Day‐of‐Week
Licensing controlled by CD‐CP00 for the following features:
o Number of Voice Ports
o Number of Languages
Document No. SIB 244
NEC Australia Pty Ltd shall not be liable for any direct, indirect, consequential or incidental damages about the use of the information included in this document.
The information in this technical documentation is advisory in nature and is subject to change. NEC may make improvements and changes in the products
described in this documentation without notice. Contents of this document are subject to change without prior notice at the discretion of NEC Australia Pty Ltd.
This document has been prepared for use by employees and dealers of NEC Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
• Auto‐Help Voice Prompts
• Auto‐Forward to Mailbox
• Programmable Individual Security Code
• Real Time and Date Stamp
• One‐Touch Forwarding
• One‐Touch Mailbox Access
• One‐Touch Message Retrieval
• One‐Key Call to Sender
• Confidential/Urgent/Future Message
Delivery Options
• Guest & Group/Department Mailbox Types
• Single Digit Transfer
• Individual Trunk Greetings
• Three Day, Night and Holiday Greetings
38 52
Page of
st
1 July 2008