Section 8 Basic Operations - NEC univerge sv8100 Installation Manual

Issue 4.0
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Related Features
Setting Up ACD for the First Time, Basic Operation
Operation
To log your extension into the ACD Group (when ID codes enabled in Program
41-01-02):
Multiline
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41-18-07 ACD Agent Identity Code Setup – ACD Group Number in Mode 5
For each AIC Table (1~512), define the ACD group number (0=no setting,
1~64) in mode 5 work period.
41-18-08 ACD Agent Identity Code Setup – ACD Group Number in Mode 6
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 6 work period.
41-18-09 ACD Agent Identity Code Setup – ACD Group Number in Mode 7
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 7 work period.
41-18-10 ACD Agent Identity Code Setup – ACD Group Number in Mode 8
For each AIC Table (1~512), define the ACD group number (0=No Setting,
1~64) in mode 8 work period.
Your display shows: WAIT ACD LOGIN
Press the Speaker key.
Dial 5.
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 You hear confirmation tone.
- OR -
Press ACD Log On/Off key (Program 15-07-01 or SC 752: code *10).
Dial the ID code.
 You hear a single beep. Your display will show the ACD Group to which you are logged
in. Although you can enter a code of any valid length, ask your supervisor which ID code
you should enter.
UNIVERGE SV8100