Setting Up Acd For The First Time; Arrange Extensions Into Acd Groups; Set Up Work Schedules And Work Periods; Arrange Trunks Into Incoming Ring Groups - NEC univerge sv8100 Installation Manual

Setting Up ACD for the First Time

When setting up ACD for the first time, perform the following procedures in
the sequence listed below.
1.
2.
3.
4.
5.
6.
A
S 1
RRANGE
ECTION
Your first step in setting up ACD is to find out how many ACD Groups you
need and which extensions should be in each group. Use the
Worksheet on page 2-3
2-3 to arrange extensions into ACD Groups.


1.
ACD Installation Manual

Arrange Extensions into ACD Groups.

Set up Work Schedules and Work Periods.

Assign Extension to ACD Groups for each Work Period.

Arrange Trunks into incoming Ring Groups.

Determine Trunk Work Schedules.
Assign incoming Ring Groups to ACD Groups.
E
XTENSIONS INTO
and the
ACD requires that the CD-CP00-US have the ACD license.
There are 512 ACD Agents, 64 ACD Groups and 100 Trunk Groups.
Select the ACD Group Number.
The system allows up to 64 ACD Groups. You can have up to 512
ACD agents. You can put any agent in any group. In addition, an
agent can be logged into only one group at a time, but a SIE key can
be programmed for other groups. This allows, for example, a
Technical Service representation to answer Customer Service calls
at lunch time when many of the Customer Service reps are
unavailable.
ACD G
ROUPS
Sample ACD Group Worksheet on page
2
ACD Group
2 - 1