Sie Key For Acd Groups - NEC univerge sv8100 Installation Manual

UNIVERGE SV8100
Description
Any Multiline Terminal can have SIE keys for ACD Groups. When a call comes into a
covered ACD Group, the SIE key will ring immediately, ring after a delay or just flash
(depending on system programming and user-set options). The Multiline Terminal
user can answer the call by just lifting the handset and pressing the SIE key. ACD SIE
keys help maximize ACD service during high traffic periods or when agents are
unavailable.
The covering extension does not have to be a member of the ACD Group, an ACD
Group Supervisor or an ACD System Supervisor. In addition, an extension can have
SIE keys for as many ACD Groups as it has available programmable keys.
An ACD Group SIE key also allows for one-button Transfer to an ACD Group.
ACD Installation Manual

SIE Key for ACD Groups

Conditions
Ringing for SIE keys may need to be programmed through the telephone.
Default Setting

SIE key delayed ringing occurs after 10 seconds (Program
20-04-03= 10).

ACD SIE keys ring with the mid range tone (Program 15-02-02 = 2).

No ACD SIE keys assigned (Program 15-07-01 not set for *03 + ACD
master).

Ring tones use the following priority (Program 15-10-01).
Priority
1
2
3
4

All SIE keys use Tone Pattern 1 (Program 15-08-01 = 0).
Ring Tone
(set in Program 15-08-01)
0
1
2
3
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