Upgrading To Version 4 Of The Call Recording Software - NEC Univerge SV9100 Installation Manual

Upgrading to Version 4 of the Call Recording Software.

To upgrade to version 4 you will need to purchase an upgrade license, you should obtain this before
starting the process. Previously there have been several releases of the call recording software, to
upgrade to version 4, the version you are upgrading from needs to be on version 2.6.2 with patch 2005.
If the Call Recording Server PC is going to be the same then make sure that it meets the requirements
to run version 4. The PC may need to be restarted during the upgrade.
Before starting the upgrade, make sure that there are backups of both the database and call audio,
these can be used if the upgrade fails for any reason or if a roll back is required. Any of the existing
call recorder settings will be maintained after the upgrade has finished. As an additional precaution,
the raw database files should be backed up too. To do this, stop the Retell service, locate the
sense.MDF and sense_log.LDF files make a safe copy of them.
When you are ready to being the upgrade, unzip the Call Recording software and double click the
CallRecorder icon.
The installation will begin, the text in the window will indicate that an upgrade will take place, click next
to continue.
The upgrade will commence, click through the steps to complete the upgrade.
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