Sv8100 Communications Analyst Enterprise - NEC Univerge SV8100 Features And Specifications Manual

UNIVERGE SV8100

SV8100 Communications Analyst Enterprise

Description
SV8100 Communications Analyst Enterprise is an easy to use, graphically oriented software package that
allows you to monitor and analyze telephone calls, understand telephone usage, and cut costs. Incoming
and outgoing calls are tracked accurately along with the date and time of the call. When the incoming
telephone call must be tracked with name and/or telephone numbers, SV8100 Communications Analyst
Enterprise requires Caller ID service from the local telephone company.
SV8100 Communications Analyst Enterprise increases productivity, facilitates billing, and helps detect toll
fraud and telephone abuse. It also has powerful tabular (text) and graphic report generating ability.
Reports include extension/line summaries, date, time, and department summaries, longest/most
expensive calls, and most frequently called numbers. These reports can be used to analyze your
telephone as a critical business communication tool, improve its business effectiveness, and reduce your
telephone costs. A report can be generated showing calling patterns by volume or duration on a color-
coded United States map. This can help a Customer Support, Sales Order, or Telemarketing business
become more focused, more productive, and more cost effective.
SV8100 Communications Analyst Enterprise keeps track of:
The date and time calls were made or received
The duration of each call
Which extension made or received the call
The CID/ANI, DNIS of the caller
The trunk or line numbers which handled the call
Account codes and authorization codes used for the call
CCIS calls are now logged with extension number and trunks used for CCIS. These trunks can be
placed in a different line group in order to track usage across a CCIS link using the Traffic Analysis
add-on feature.
Highlights of SV8100 Communications Analyst Enterprise and SMB8000 Communications
Analyst:
Network based.
Fraud Alert. This module can generate alarms by e-mail, pager screen, screen pop-up, .wav file etc.
when it detects user defined patterns in the call records.
Automatic report and data archival scheduling, to include automatic e-mailing of reports to
pre-determined destinations.
Real-time inbound/outbound call monitoring.
Changes can now be made to the call record such as Account Code Entry, DNIS, and comments
field.
Call costing and user configurable rate plans
Time billing
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