Station Message Detail Recording - NEC Univerge SV8100 Features And Specifications Manual

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UNIVERGE SV8100

Enhancements

SMDR tracks when an extension transfers an active call to a trunk with Version 3100 (3.10 or higher

software required).

Station Message Detail Recording (SMDR) provides a record of the system trunk calls. Typically, the

record outputs to a customer-provided printer, terminal or SMDR data collection device. SMDR allows

you to monitor the usage at each extension and trunk. This makes charge-back and traffic management

SMDR provides the following options:

Abandoned Call Reporting

The SMDR report includes calls that rang into the system but were unanswered (i.e., abandoned).

SMDR can include all abandoned calls or only those abandoned calls that rang longer than the

specified duration. The Abandoned Call Report helps you keep track of lost business.

Blocked Call Reporting

When Toll Restriction blocks a call, you can have SMDR print the blocked call information. Or, you

can have SMDR exclude these types of calls. With Blocked Call Reporting, you can better

customize Toll Restriction for the site application.

Customized Date Format

The SMDR header can show the report date in one of three formats: American, European or

Japanese. Set the format for your preference.

Transferred Call Tracking

SMDR shows each extension share of a transferred call. If an outside call is transferred among

four extensions, SMDR shows how long each of the callers stayed on the call.

Data Call Tracking

Data Call Tracking can log the system internal data calls. Since SMDR normally logs external

(trunk) data calls, Data Call Tracking lets you get a complete picture of data terminal activity.

Station Message Detail Recording

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