Caller Id Call Return - NEC UNIVERGE SV8100 Features & Specifications Manual

UNIVERGE SV8100
Description
The Caller ID Call Return feature allows the voice mail system to use Caller ID information captured with
the message to call and connect the person that left the message with the voice mail user that is
checking messages.
Conditions
A caller using a telephone without Softkeys, calling from outside the system, or from a
remote system is prompted to hear Caller ID information and return a call.
Return Call is available for subscriber messages and public messages.
Return Call is accessible to a subscriber during and after message playback.
Return Call is available for new and old messages.
Return Call is accessible to a subscriber using Softkeys in Softkey mode or using DTMF in
voice conversation Mode.
When Centralized Voice Mail is used, the remote voice mail user gets only Caller ID
number when voice mail answers incoming CO calls and performs an Await-Answer
transfer to the remote user. A Call that forwards to voice mail from the remote system does
not have Caller ID information.
Live Record is not available when using Return Call.
Use Program 14-01-22 Caller ID to Voice Mail to enable or disable on a per trunk basis the
ability to send the Caller ID digits to voice mail.
After the call is ended by either party, the voice mail user is disconnected.
Default Setting
None
System Availability
Terminals
All Multiline Terminals

Caller ID Call Return

Caller ID Call Return
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