Trunk Groups - NEC Univerge SV8100 General Description Manual

Issue 5.02
There are 100 available Trunk Groups and 100 Routes.
Outbound Call

Trunk Groups

Trunk Groups let you optimize trunk usage for incoming and outgoing calls. Each
group can be accessed by an Access Code plus the group number. There are 100
available Trunk Groups and you set the access order in trunk group programming.
Using Call Appearance (CAP) Keys gives an extension user more available function
keys, since the user does not need a separate line key for each trunk.
Like Trunk Group Routing, Trunk Groups help you minimize the expense of toll calls.
For example, if your system has outbound WATS lines, OCC lines and DDD lines,
program the trunk group to route to the WATS lines first.
Trunk Queuing/Camp-On
Trunk Queuing permits an extension user to queue (wait in line) on hook for a busy
trunk or trunk group to become free. The system recalls the queued extension as
soon as the trunk is available. The user does not have to manually retry the trunk
later. Trunk Queuing lets the caller know when the call can go through. If the
extension user does not answer the Trunk Queuing ring, the system cancels the
queue request.
With Trunk Camp-On, an extension user can queue (wait in line) Off-Hook for a busy
trunk or trunk group to become free. The caller connects to the trunk when the trunk
becomes free. As with Trunk Queuing, the user does not have to manually retry the
trunk later.
Any number of extensions may simultaneously queue or Camp On for the same trunk
or trunk group. When a trunk becomes free, the system connects the extensions in
the order that the requests were left.
2 - 76
WATS
Least Expensive
First Choice
Priority
1
2
3
OCC
Moderately
Expensive
Second Choice
Type of Trunk
WATS
OCC
DDD
UNIVERGE SV8100
DDD
Most Expensive
Third Choice
Features