Service Code Setup (For Acd) - NEC Univerge SV8100 Programming Manual

Issue 10.1
Level:
IN
Description
Use Program 11-13: Service Code Setup (for ACD) to customize the Service
Codes which are used with the Automatic Call Distribution (ACD) feature. You can
customize additional Service Codes in Programs 11-10 ~ 11-12 and 11-14 ~ 11-16.
The following chart shows:




Input Data
Item
No.
2 - 116
Program 11 : System Numbering
The number of each code (01~13).
The function of the Service Code.
The type of telephones that can use the Service Code.
The default entry.
Item
01
ACD Log In/Log Out (for KTS)
02
ACD Log Out (for SLT)
03
Set ACD Wrap-Up Time (for SLT)
04
Cancel ACD Wrap-Up Time (for SLT)
05
Set ACD Off Duty (for SLT)
06
Cancel ACD Off Duty (for SLT)
07
--- Not Used ---
08
Agent ID Code Login
Allows an AIC Agent to log into a group.
09
Agent ID Code Logout
Allows an AIC Agent to log out of a
group.
10
ACD Agent Login by Supervisor
Allows an ACD Supervisor to log into a
group.
11
ACD Agent Logout by Supervisor
Allows an ACD Supervisor to log out of
a group.

11-13 : Service Code Setup (for ACD)

Terminals
MLT, SLT
SLT
SLT
SLT
SLT
SLT
MLT
MLT
MLT
MLT
UNIVERGE SV8100
Default Default
(OT) (AU)
839 *5
755 655
756 656
757 657
758 658
759 659
No Set- No Set-
ting ting
No Set- No Set-
ting ting
767 667
768 668
Program 11 : System Numbering
Related
Program
20-13-33
20-13-33