Acd - NEC Univerge SV8100 User Manual

1.

ACD

M A L I
ULTIPLE GENT OG N
To Log In:
Follow steps 1~3 to log in with additional AICs (up
Note:
to three) at any time.
1. Lift the handset and dial the AIC Log In service
code (not assigned at default).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is
Note:
disabled in system programming.
3. Dial the first Agent Identity Code (AIC) (up to four
digits).
You will hear a confirmation tone when
Note:
immediately logging in with additional AICs.
4. For second agent log: Dial the second Agent
Identity Code (AIC) (up to four digits).
You will hear a confirmation tone.
Note:
5. For third agent log: Dial the third Agent Identity
Code (AIC) (up to four digits).
You will hear a confirmation tone.
Note:
R M
EST ODE
To set the manual Rest Mode:
1. Lift the handset and dial 658.
A fast busy is heard.
To set Pre-Rest Mode (while on a call), press the
hookflash and then dial 658. Press the hookflash
again to return to the outside party.
Rest Mode will begin once the call is completed.
2. Go on hook.
To cancel the manual Rest Mode:
1. Lift the handset.
2. Dial 659.
3. Go on hook.
To Log Out (for single or multiple agent log ins):
All AIC are logged out.
Note:
1. Lift the handset.
2. Dial the AIC Log Out service code (not assigned
at default).
-OR-
To log out of an ACD group without using AIC: Lift
the handset.
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