Smb8000 Interactive Voice Response - NEC Univerge SV8100 Features And Specifications Manual

Hide thumbs Also See for Univerge SV8100:

Table of Contents

UNIVERGE SV8100

Enhancements

This feature available with Version 2000.

SMB8000 Interactive Voice Response (IVR) is a software application that accepts a combination of

voice telephone input, database information, and telephone keypad selection to provide audio (usually

voice) information to callers and databases, place calls, transfer calls, and send email messages. IVRs

also allow callers to provide voice and data information to be stored in databases used by other user

applications. Common IVR applications include:

Bank and stock account balances and transfers

Surveys and polls

Call center hold and forwarding

Order entry tracking

Simple order entry transactions

Selective information lookup (movie schedules, etc.)

The IVR application uses prerecorded voice, optional text-to-speech, call flow logic, access to relevant

data, and records voice input for later handling. Using computer telephony integration (CTI), the IVR can

hand off a call to someone that can view data related to the caller at a display.

The programmable IVR uses open database connectivity (ODBC) connection to databases to allow

complete customizing of call flows and information anytime. The IVR can generate email messages and

can be remotely monitored and configured using a LAN or WAN in a totally secure environment.

Basically, the IVR receives a call, collects information, and forwards the call.

A customer can use NEC Professional Services to customize the IVR to meet a unique user application.

The following major functions are provided:

Call control

Answer an inbound call.

Place an outbound call.

SMB8000 Interactive Voice Response