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Page 3 ® Features and Specifications Manual INT-2067 (UNIV) Issue 11.0 (Version 8000)
Page 5 NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.
Page 7 The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.
Page 8 UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.
Page 9: Table Of Contents
Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes ....................2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ........2-2 Section 4 Features......................2-10 Account Code – Forced/Verified/Unverified ............2-11 Account Code Entry.................... 2-19 Alarm ........................2-25 Alarm Reports..................... 2-29 Alphanumeric Display..................
Page 10 Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Barge-In......................2-143 Battery Backup – System Memory ..............2-149 Battery Backup – System Power..............2-151 Call Appearance (CAP) Keys ................2-153 Call Arrival (CAR) Keys ..................2-159 Call Duration Timer ..................2-165 Call Forwarding – Centrex................2-167 Call Forwarding ....................
Page 11 UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Cordless Telephone Connection ..............2-373 Data Line Security .................... 2-391 Delayed Ringing ....................2-393 Department Calling................... 2-399 Department Step Calling .................. 2-411 Dial Pad Confirmation Tone ................2-415 Dial Tone Detection ..................2-417 Dialing Number Preview ................... 2-421 Digital Trunk Clocking..................
Page 12 Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ General Purpose Relay ..................2-685 Group Call Pickup .................... 2-691 Group Listen..................... 2-695 Handset Mute ....................2-699 Handsfree and Monitor..................2-707 Handsfree Answerback/Forced Intercom Ringing..........2-711 Headset Operation ................... 2-715 Hold ........................2-719 Hot Key-Pad ..................... 2-727 Hotel/Motel .......................
Page 13 UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ K-CCIS – T1 ..................... 2-943 Last Number Redial..................2-951 Licensing ......................2-955 Temporary License ....................2-960 Line Preference ....................2-969 Long Conversation Cutoff................. 2-975 Loop Keys......................2-979 Maintenance ..................... 2-985 Meet Me Conference ..................2-987 Meet Me Paging ....................2-991 Meet Me Paging Transfer .................
Page 14 Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ PC Programming.................... 2-1183 Outbound IP Connection..................2-1193 Power Failure Transfer................... 2-1205 Prime Line Selection ..................2-1209 Private Line ....................2-1215 Programmable Function Keys ................ 2-1221 Programming from a Multiline Terminal ............2-1227 Pulse to Tone Conversion ................2-1231 Redial Function ....................
Page 15 UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Speed Dial – Telephone Book................ 2-1401 Station Hunt....................2-1409 Station Message Detail Recording ..............2-1413 Station Name Assignment – User Programmable.......... 2-1437 Station Relocation ..................2-1441 SV8100 Internal Router .................. 2-1445 SV8100 NetLink....................2-1449 NetLink Multi-SIP Carrier ..................2-1454 SV8100 PoE Gigabit Switch ................
Page 16 Voice Security Recorder (VSR) ..............2-1851 ™ NEC SonicView IP Recorder (1.0) ..............2-1855 NEC SonicView Recorder (TDM and IP) (2.0) ............2-1861 NEC SonicView Recorder (2.7)................2-1867 Voice Mail Integration (Analog) ..............2-1879 Voice Mail Message Indication on Line Keys ..........2-1901 Voice Over...................... 2-1907 Voice Response System (VRS) ..............
Page 17: Section 1 About This Chapter
UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ..3-1 Section 3 Using Handsfree ....................3-2 Chapter 4 Feature Availability by Software Revision Section 1 Feature Availability Chart.................4-1...
Page 18 Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...
Page 19: List Of Figures
LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example .............. 1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ....... 1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ............. 2-236 Figure 2-2 Department Calling Priority Call Routing ..........2-402 Figure 2-3 Department Calling Circular Routing ............
Page 20 Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-23 Single SV8100 to IPK/IPK II Connection ..........2-868 Figure 2-24 Multiple SV8100 to IPK/IPK II Connection (Layout 1) ......2-869 Figure 2-25 Multiple SV8100 to IPK/IPK II Connection (Layout 2) ......2-870 Figure 2-26 Multiple SV8100 to IPK/IPK II Connection (Layout 3) ......
Page 21 UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Figure 2-50 VM8000 InMail User Pro Login Diagram ..........2-1782 Figure 2-51 Example – User Access to Voice Mail ........... 2-1791 Figure 2-52 Cascade Message Notification Flow Chart-1 ......... 2-1802 Figure 2-53 Cascade Message Notification Flow Chart-2 ......... 2-1803 Figure 2-54 Cascade Message Notification Flow Chart-3 .........
Page 22 Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Figures...
Page 23 LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Feature Comparison List ................2-2 Table 2-2 Sample Alarm Report ................... 2-30 Table 2-3 Alarm Report Definitions ................2-31 Table 2-4 Alarm Report Item Definitions ............... 2-31 Table 2-5 Sample System Information Printout ............2-32 Table 2-6 DT330 Compatibility Settings ...............
Page 24 Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 CPN for VE 911 Calls ................. 2-590 Table 2-26 CPN for CCIS Standard Calls ..............2-591 Table 2-27 CPN for CCIS VE Standard Calls ............... 2-595 Table 2-28 CPN for CCIS 911 Calls ................2-603 Table 2-29 CPN for CCIS VE 911 Calls ...............
Page 25 UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Table 2-50 Supported Optional Equipment (via MGN-U10 ETU) ......... 2-873 Table 2-51 Supported Optional Equipment ..............2-874 Table 2-52 Restrictions for Calling Party Names ............2-884 Table 2-53 K-CCIS Main and Remote System VoIP Resources Used ......2-927 Table 2-54 CD-PVAA Blade Installed in Slot 6 .............
Page 26 Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-77 Keys for Entering Names ................. 2-1395 Table 2-78 SMDR Report Definitions ................. 2-1418 Table 2-79 SMDR Report Format with Program 35-02-14 Set to ‘0’ ......2-1419 Table 2-80 SMDR Report Format with Program 35-02-14 Set to ‘1’ ......2-1420 Table 2-81 SMDR Summary Report ................
Page 27 UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Table 2-104 Windows Mobile Devices ................2-1656 Table 2-105 Nokia Devices ................... 2-1657 Table 2-106 iPhone Devices ..................2-1658 Table 2-107 SV8100 Maximum System Capacities – Trunks/Ports/Channels ..... 2-1694 Table 2-108 SV8100 9.5” (Base and Expansion) Maximum System Capacities –...
Page 28 Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-130 IP Recorder Basic Licenses ..............2-1859 Table 2-131 SV8100 CPU License (NEC SonicView Recorder) ........2-1865 Table 2-132 Known Limitations ..................2-1867 Table 2-133 System Minimum Requirements .............. 2-1873 Table 2-134 Server Hardware Matrix ................2-1873 Table 2-135 Common Hardware Requirements ............
Page 29: General Information
Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.
Page 30: Figure 1-1 Sv8100 Key Assignment Example
Issue 11.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.
Page 31: Figure 1-2 Feature Access/One-Touch Key Assignment Example
UNIVERGE SV8100 Issue 11.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...
Page 32 1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.
Page 33: Chapter 2 Features
HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.
Page 34: Important Notes
EATURE OMPARISON ECTION Table 2-1 Feature Comparison List provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. Table 2-1 Feature Comparison List IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified...
Page 35 UNIVERGE SV8100 Issue 11.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection...
Page 36 Issue 11.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Caller ID Caller ID Not Supported Caller ID – Flexible Ringing Central Office Calls, Answering Central Office Calls, Answering Central Office Calls, Placing...
Page 37 UNIVERGE SV8100 Issue 11.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Directed Call Pickup Directed Call Pickup Directory Dialing Directory Dialing Distinctive Ringing, Tones and Flash Patterns Distinctive Ringing, Tones and Flash Patterns...
Page 38 Issue 11.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Headset Operation Headset Operation Hold Hold Hot Key-Pad Hot Key-Pad Hotel/Motel Hotel/Motel Hotline Hotline...
Page 39 UNIVERGE SV8100 Issue 11.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Licensing Licensing Line Preference Line Preference Long Conversation Cutoff Long Conversation Cutoff Not Supported Loop Keys Not Supported Maintenance Meet Me Conference...
Page 40 Issue 11.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name PC Programming PC Programming Power Failure Transfer Power Failure Transfer Prime Line Selection Prime Line Selection Private Line Private Line Programmable Function Keys...
Page 41 UNIVERGE SV8100 Issue 11.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Not Supported Speed Dial – Telephone Book Station Add-On Console SV8100/SV8300 Terminals Station Hunt Station Hunt Station Message Detail Recording Station Message Detail Recording Station Name Assignment-User Programmable Station Name Assignment –...
Page 42: Features
Audio Volume Controls Volume Controls Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...
Page 43: Account Code - Forced/Verified/Unverified
Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.
Page 44 Issue 11.0 UNIVERGE SV8100 Verified Account Codes  With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.
Page 45: Default Settings
UNIVERGE SV8100 Issue 11.0 Conditions If a user enters a code that exceeds 16 digits, the system ignores the Account Code Entry.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the ...
Page 46: System Availability
Issue 11.0 UNIVERGE SV8100 System Availability Terminals All Terminals Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 47 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign a function key as an Line Key 1~48 Account Code key (code 50). Use 0~99 (Normal Function this key instead of the dial pad to Code 751 by default) ...
Page 48 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-03 Account Code Setup – Account For each Class of Service (1~15), 0 = Disable Account Codes for Incoming Calls enter 1 in this option to Enable Codes for incoming Account Codes for incoming calls.
Page 49 UNIVERGE SV8100 Issue 11.0 To enter a Forced Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code. You may also use this procedure if your system has Optional Account Codes.
Page 50 Issue 11.0 UNIVERGE SV8100 To enter an Account Code for an incoming call: This procedure is not available for single line telephones. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps dial digits out onto the connected trunk.
Page 51: Account Code Entry
UNIVERGE SV8100 Issue 11.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.
Page 52 Issue 11.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...
Page 53 UNIVERGE SV8100 Issue 11.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 54 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-02 Account Code Setup – Forced Enable Account Codes for all calls 0 = Account Codes for Account Code Toll Call Setup or just toll calls (for mode 2 or 3 in toll and local calls (All) ...
Page 55 UNIVERGE SV8100 Issue 11.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.
Page 56 Issue 11.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  Dial  Enter Account Code (1~16 digits).
Page 57: Alarm
UNIVERGE SV8100 Issue 11.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...
Page 58 Issue 11.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 59 UNIVERGE SV8100 Issue 11.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted.  To check the programmed alarm time at a multiline terminal: Press Help.
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Page 61: Alarm Reports
V7000 Enhancement License (0036) and Maintenance License (0043). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.
Page 62: Table 2-2 Sample Alarm Report
Issue 11.0 UNIVERGE SV8100 Table 2-2 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...
Page 63: Table 2-3 Alarm Report Definitions
UNIVERGE SV8100 Issue 11.0 Table 2-3 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...
Page 64: Table 2-5 Sample System Information Printout
Issue 11.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-5 Sample System Information Printout System Information 05/18/2006 11:02...
Page 65 Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...
Page 66 Issue 11.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...
Page 67 UNIVERGE SV8100 Issue 11.0 System Availability Terminals All Multiline Terminals Required Component(s) When using the Version 7.00 feature to email DIMLast and DIMDump files, the following components are required: USB memory stick PZ-ME50-US V7000 Enhancement License (0036) Maintenance License (0043)
Page 68 Issue 11.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 69: Printing Reports
UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 90-24-02 System Alarm Report Set the day for the alarm report to Day 00~31  Notification Time Setup – Day print. (0 = Disabled) (default = 00) 90-24-03...
Page 70 Issue 11.0 UNIVERGE SV8100 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00-US Network Setup – IP Assign the IP Address. 0.0.0.0~ Address 126.255.255.254 128.0.0.1~ 191.254.255.254  192.0.0.1~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00-US Network Setup –...
Page 71 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 90-10-02 System Alarm Setup – Report When enabled the system will 0 = Disabled provide notification of events for 1 = Enabled each of the enabled reports. This ...
Page 72 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-11-15 System Alarm Report – DIMLOG When enabled the system will 0 = Disabled Notification send an email notification when a 1 = Enabled system fault occurs and DIMLast/ (default = 0) ...
Page 73 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 47-18-09 VM8000 InMail Setup – Reply to Set the email address for replies to Up to 48 characters Address outgoing emails. This email (default = No Setting) ...
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Page 75: Alphanumeric Display
UNIVERGE SV8100 Issue 11.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.
Page 76 Issue 11.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 77 UNIVERGE SV8100 Issue 11.0 Operation Operation is automatic if enabled in programming. Alphanumeric Display 2 - 45...
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Page 79: Analog Communications Interface (Aci)
The PGD(2)-U10 ADP relay associated with the port closes when the call goes through. For Music on Hold, connect the music source to the PGD(2)-U10 ADP module. Connect the music source control leads to the CTL (control relay) jack. Refer to the UNIVERGE SV8100 System Hardware Manual for additional details.
Page 80 Issue 11.0 UNIVERGE SV8100 Auxiliary Device Control The PGD(2)-U10 ADP can control a customer-provided tape recorder. When an extension user dials the ACI analog port extension number, they can automatically start the recorder and activate the record function. When the user hangs up, the recording stops and the tape recorder turns off. For tape recording, connect the tape recorder AUX input jack to the PGD(2)-U10 ADP jack.
Page 81 Paging circuits on the CD-CP00-US. The PGD(2)-U10 ADP can be connected to any DLC port. The devices connected to the PGD(2)-U10 ADP must be compatible with the specifications below. Refer to the UNIVERGE SV8100 System Hardware Manual for installation details. PGD(2)-U10 ADP /ACI Interface Specifications...
Page 82 Issue 11.0 UNIVERGE SV8100 PGD(2)-U10 ADP /ACI Interface Specifications Maximum Input 0.4Vrms or 1.0Vp-p. Audio/Paging Output Output Impedance 600 Ohms @ 1 K Hz Maximum Output + 3 dBm Default Settings No PGD(2)-U10 ADPs programmed. System Availability Terminals None Required Component(s)
Page 83 UNIVERGE SV8100 Issue 11.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 84 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 14-09-01 Conversation Recording Assign the ACI Call Recording Extension Number = Destination for Trunks – ACI destination per trunk. The Maximum eight digits Recording Destination destination can be an ACI port...
Page 85 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 33-02-01 ACI Department Calling Group – Assign ACI software ports to ACI ACI Ports: 1~96 Group Number Department Groups. This lets ACI ACI Groups: 1~16 callers connect to ACI software...
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Page 87: Ancillary Device Connection
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/APA-L Unit to connect devices such as tape recorders.
Page 88: Table 2-6 Dt330 Compatibility Settings
Issue 11.0 UNIVERGE SV8100 When a single line phone is connected to an AP(R)-R or APR-L, the 2nd channel of ESI  must be used (Programs 10-03-06 and 10-03-07) to switch back and forth between a call and call waiting.
Page 89 UNIVERGE SV8100 Issue 11.0 System Availability Terminals All Multiline Terminals except DTR-2DT-1 TEL, DTP-2DT-1 TEL, and DTP-16HC-1 TEL. Required Component(s) AP(R)-R  AP(A)-R  PSA-L  ADA-L  APR-L  Related Features Electra Elite IPK Terminals SV8100/SV8300 Terminals Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.
Page 90 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 10-03-04 ETU Setup (LCA PKG Setup) – Customize the transmit and 1~63 (-15.5 +15.5dB) Receive Gain Level (R-Level) receive levels of the CODEC Gain [default = 32 (0dB)] ...
Page 91: Answer Hold
UNIVERGE SV8100 Issue 11.0 Answer Hold Description Answer Hold allows a multiline terminal user to press the flashing Answer Key to answer an incoming ringing call or a Camp-On call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in Program 15-02-06.
Page 92 Issue 11.0 UNIVERGE SV8100 Required Component(s) None Related Features Answer Key Central Office Calls, Answering Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 93 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 20-09-01 Class of Service Options Turn Off or On the extension ability 0 = Off (Incoming Call Service) – to receive a second call from a 1 = On Second Call for DID/DISA/DIL/ DID, DISA, DIL, or tie line caller.
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Page 95: Answer Key
UNIVERGE SV8100 Issue 11.0 Answer Key Description Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.
Page 96 Issue 11.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 97 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 22-07-01 DIL Assignment Assign the destination extension Number of Transferring or Department Group Pilot Destinations for Day/ Number for each DIL Incoming Night Modes (1~8): trunk.  Extension Number...
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Page 99: Attendant Call Queuing
UNIVERGE SV8100 Issue 11.0 Attendant Call Queuing Description Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls.
Page 100 Issue 11.0 UNIVERGE SV8100 Related Features Call Forwarding Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 101 UNIVERGE SV8100 Issue 11.0 Operation None Attendant Call Queuing 2 - 69...
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Page 103: Automatic Call Distribution (Acd)
UNIVERGE SV8100 Issue 11.0 Automatic Call Distribution (ACD) Enhancements With Version 5000 or higher software, ACD calls can be routed based on agent skill levels. With Version 7000 or higher software, the number of ACD MIS Monitoring programs that can run simultaneously increases from five to a maximum of 16.
Page 104 Issue 11.0 UNIVERGE SV8100 How often the time in queue portion of the display reoccurs.  If the supervisor should hear a Queue Alarm when the time in queue portion reoccurs.  This alarm is a single beep tone that reminds the supervisor to check the condition of the queue.
Page 105 UNIVERGE SV8100 Issue 11.0 Agent Identity Code (AIC) An Agent Identity Code (AIC) allows ACD agents to log in any extension without setting Program 41-02-01. Using AIC, ACD agents can also log in to multiple ACD groups at the same time (up to 64 ACD Groups).
Page 106 Issue 11.0 UNIVERGE SV8100 Multiple Agent Log In ACD agents can log in any extension with multiple AICs (up to three). Using the example setup above, ACD works as follows: EXAMPLE: Example 1: Log In with AIC 789 and 567 During Mode Pattern 1, ACD agents belong to ACD groups 1, 2, 10 and 16 at the same time.
Page 107 UNIVERGE SV8100 Issue 11.0 Busy on a call.  Placing an Emergency Call to the supervisor.  Not available or installed.  The ACD Supervisor can use their console also for placing and transferring calls – just like any other extension user.
Page 108 Issue 11.0 UNIVERGE SV8100 With a Rest Mode key programmed on an ACD agent’s telephone, when the agent is in rest mode, the key is lit. If the Rest Mode key is pressed while an agent is on a call, the key flashes to indicate a pre-Rest Mode status.
Page 109 UNIVERGE SV8100 Issue 11.0 Automatic Work Time: The system implements Automatic Work Time for the agent as soon as they hang up their current call. This is helpful in applications (such as Tech Service groups) where follow-up paperwork is a requirement for every call.
Page 110 Issue 11.0 UNIVERGE SV8100 Queue Status Display with Scrolling: When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the ACD Group Supervisor and/or agent’s display (based on the Class of Service). The display helps the supervisor keep track of the traffic load in their group.
Page 111 UNIVERGE SV8100 Issue 11.0 When Logged Out of ACD Group: When ACD agents are logged out and a call is placed into the ACD queue, the telephones of the logged out agents display the Queue Status and they hear the alarm according to the settings defined in system programming.
Page 112 ACD features of the UNIVERGE SV8100 Telephone System. The software displays both real-time data and historical reports. The UNIVERGE SV8100 ACD MIS is supported on Windows XP, Windows Vista 32-bit, and Windows 7 32- and 64-bit. Refer to the UNIVERGE SV8100 ACD MIS Supervisors Manual for more information.
Page 113 ACD LOGIN status, however an agent may still log in. Conversation Recording is programmed system-wide – it is not ACD feature-specific.  Refer to the UNIVERGE SV8100 ACD Manual for additional information.  Up to 16 channels (speech paths) are available when using the DSP with VRS installed on ...
Page 114 SV8100 product line. Initially, the InServer will come pre-installed with Windows Embedded Standard OS and support the setup and deployment of the NEC Desktop Suite and InACD MIS (Version 5000 or higher software is required).
Page 115: Required Software
A new report (Abandoned Call Detail by Queue) has been built and will display the Caller ID  for each abandoned call. (ACD MIS 1.5.0.0 or higher is required). Default Setting Refer to the UNIVERGE SV8100 ACD Manual for more details. System Availability Terminals All Terminals...
Page 116  Level 3 – these programs are not often assigned and require an expert level working knowledge of  the system to be properly assigned. Refer to the UNIVERGE SV8100 ACD Manual for complete programming information. Level Program Program Name...
Page 117 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 11-13-12 Service Code Setup (for ACD) – When using service code 669 to Change Agent ACD Group by change an agent ACD group, the (default = 669) Supervisor supervisor must enter a 2-digit ...
Page 118 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 15-11-01 Virtual Extension Delayed Ring Assign the delayed ringing options Day Night/Mode: 1~8 Assignment for an extension Virtual Extension Ringing: or Virtual Extension Group Answer 0 = Immediate Ring ...
Page 119 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 30-05-05 DSS Console Lamp Table – Out Define the LED patterns for out of Lamp Pattern Data  of Schedule (ACD DSS) schedule (ACD/DSS) functions on the DSS consoles.
Page 120 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-03-03 Incoming Ring Group Determine whether an incoming 0, 1~7 Assignment for ACD Group – call to a trunk ring group should 0 = No Priority Priority Data follow a priority assignment.
Page 121 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 41-07-01 ACD Weekly Schedule Setup Assign the four Work Schedules Day No./Time Pattern: (1~4) to days of the week. 1 = Sunday/ 0~4 The assignments made in this...
Page 122 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-08-02 ACD Overflow Options – ACD Assign the overflow mode (0~9), 0 = No Setting Overflow Destination destination and announcement 1~64 = ACD Group message types. Delay 65 = Overflow Table...
Page 123 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 41-10-02 ACI Delay Announcement – 2nd Define the ACI port number to be 0~96 Delay Announcement ACI Port used for the delay 0 = No Setting Number announcement.This program is (default = 0) ...
Page 124 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-11-07 VRS Delay Announcement – Set the time, after the last 2nd 0~64800 (seconds)  ACD Forced Disconnect Time Delay Message is played, before 0 = No Disconnect after the 2nd Delay Message the call is disconnected.
Page 125 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 41-14-02 ACD Options Setup – Automatic Define if agents manually enter 0 = After wrap up mode Wrap Up Mode wrap mode by pressing a key, or key is pressed...
Page 126 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-14-13-2 ACD Options Setup – Set various options for ACD 2nd Data: Destination Number Type Groups. When an option is set for 0 = None an ACD Group, the setting is in...
Page 127 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 41-16-01 ACD Threshold Overflow – Define the maximum number of 0~200  Number of Calls in Queue calls allowed in the ACD queue (0 = No Limitation) before overflow occurs.
Page 128 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-18-10 ACD Agent Identity Code Setup – For each AIC table, define the 0~64  ACD Group Number in Mode 8 ACD group AIC Agents are in 0 = No Setting during mode 8.
Page 129 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 41-20-02 ACD Queue Display Settings – Program 41-15 can also provide a 0~64800 (seconds) Queue Status Display Time queue alarm to the agents. The (default = 5) options in Program 41-20 should ...
Page 130 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 41-24-02 Caller ID Marking Setup – ACD Set whether the Agent ID or 0 = Agent Extension Agent Info for Caller ID extension number of the ACD Number ...
Page 131 UNIVERGE SV8100 Issue 11.0 Operation Using the Headset with Automatic Answer for ACD Agents: With the multiline terminal in an idle state, press Feature. Press the HEADSET key (Program 15-07-01 or SC 751: 05). The Headset key blinks when Automatic Headset is activated.
Page 132 Issue 11.0 UNIVERGE SV8100 To Log Out (for single or multiple agent log ins): Multiline Terminal  All AIC log ins become logged out. Press the ACD LOG IN/LOG OUT key (Program 15-07-01 or SC 752: 10).  Dial 1 to accept.
Page 133 UNIVERGE SV8100 Issue 11.0 Single Line Telephone  Follow Steps 1~3 to log in with additional AICs (up to three) anytime. Lift the handset and dial the AIC Log In service code (Program 11-13-08). Dial the log in code (up to 20 digits).
Page 134 Issue 11.0 UNIVERGE SV8100 Rest Mode: To Set The Manual Rest Mode: Multiline Terminal With the multiline terminal idle, press the ACD Rest Mode key (Program 15-07-01 or SC 752: 13).  The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key ...
Page 135: Automatic Release
UNIVERGE SV8100 Issue 11.0 Automatic Release Description Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal.
Page 136 Issue 11.0 UNIVERGE SV8100 Related Features Central Office Calls, Answering Central Office Calls, Placing Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.
Page 137 UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 80-04-02 Call Progress Tone Detector Set the minimum detection level. 0~15 Setup – Min. Detection Level detect level 0: –15dBm(0) to –30dBm(15) detect level 1: –30dBm(0) to –45dBm(15) detect level 2: –40dBm(0) to...
Page 138 Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 80-04-05 Call Progress Tone Detector Set the Pulse Count. 1~255 Setup – Pulse Count default: Type 1 (DT) – 1  Type 2 (BT) – 1 Type 3 (RBT) – 1 Type 4, Type 5 –...
Page 139 UNIVERGE SV8100 Issue 11.0 Operation None Automatic Release 2 - 107...
Page 140 Issue 11.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 108 Automatic Release...
Page 141: Automatic Route Selection
The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by Tie Lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.
Page 142 Issue 11.0 UNIVERGE SV8100 Time of Day Selection  For routing, ARS provides 10 different day selections (called Time Schedule Patterns). Each Time Schedule Pattern can provide up to 20 time intervals which are assigned to one of the eight day/ night modes.
Page 143 UNIVERGE SV8100 Issue 11.0 The examples below use the following s

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