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   Summary of Contents for NEC Univerge SV8100

  • Page 1

    Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.

  • Page 3: Features And Specifications Manual

    ® Features and Specifications Manual INT-2067 (UNIV) Issue 11.0 (Version 8000)

  • Page 5

    NEC Corporation of America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Corporation of America and shall not be reproduced without prior written approval of NEC Corporation of America.

  • Page 7

    The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. This preface describes these manuals.

  • Page 8

    UNIVERGE SV8100 Programming Manual This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC.

  • Page 9: Table Of Contents

    Features Section 1 About This Chapter ..................2-1 Section 2 Important Notes ....................2-2 Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List ........2-2 Section 4 Features......................2-10 Account Code – Forced/Verified/Unverified ............2-11 Account Code Entry.................... 2-19 Alarm ........................2-25 Alarm Reports..................... 2-29 Alphanumeric Display..................

  • Page 10: Table Of Contents

    Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Barge-In......................2-143 Battery Backup – System Memory ..............2-149 Battery Backup – System Power..............2-151 Call Appearance (CAP) Keys ................2-153 Call Arrival (CAR) Keys ..................2-159 Call Duration Timer ..................2-165 Call Forwarding – Centrex................2-167 Call Forwarding ....................

  • Page 11: Issue

    UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Cordless Telephone Connection ..............2-373 Data Line Security .................... 2-391 Delayed Ringing ....................2-393 Department Calling................... 2-399 Department Step Calling .................. 2-411 Dial Pad Confirmation Tone ................2-415 Dial Tone Detection ..................2-417 Dialing Number Preview ................... 2-421 Digital Trunk Clocking..................

  • Page 12: Table Of Contents

    Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ General Purpose Relay ..................2-685 Group Call Pickup .................... 2-691 Group Listen..................... 2-695 Handset Mute ....................2-699 Handsfree and Monitor..................2-707 Handsfree Answerback/Forced Intercom Ringing..........2-711 Headset Operation ................... 2-715 Hold ........................2-719 Hot Key-Pad ..................... 2-727 Hotel/Motel .......................

  • Page 13: Table Of Contents

    UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ K-CCIS – T1 ..................... 2-943 Last Number Redial..................2-951 Licensing ......................2-955 Temporary License ....................2-960 Line Preference ....................2-969 Long Conversation Cutoff................. 2-975 Loop Keys......................2-979 Maintenance ..................... 2-985 Meet Me Conference ..................2-987 Meet Me Paging ....................2-991 Meet Me Paging Transfer .................

  • Page 14: Table Of Contents

    Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ PC Programming.................... 2-1183 Outbound IP Connection..................2-1193 Power Failure Transfer................... 2-1205 Prime Line Selection ..................2-1209 Private Line ....................2-1215 Programmable Function Keys ................ 2-1221 Programming from a Multiline Terminal ............2-1227 Pulse to Tone Conversion ................2-1231 Redial Function ....................

  • Page 15: Table Of Contents

    UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Speed Dial – Telephone Book................ 2-1401 Station Hunt....................2-1409 Station Message Detail Recording ..............2-1413 Station Name Assignment – User Programmable.......... 2-1437 Station Relocation ..................2-1441 SV8100 Internal Router .................. 2-1445 SV8100 NetLink....................2-1449 NetLink Multi-SIP Carrier ..................2-1454 SV8100 PoE Gigabit Switch ................

  • Page 16: Table Of Contents

    Voice Security Recorder (VSR) ..............2-1851 ™ NEC SonicView IP Recorder (1.0) ..............2-1855 NEC SonicView Recorder (TDM and IP) (2.0) ............2-1861 NEC SonicView Recorder (2.7)................2-1867 Voice Mail Integration (Analog) ..............2-1879 Voice Mail Message Indication on Line Keys ..........2-1901 Voice Over...................... 2-1907 Voice Response System (VRS) ..............

  • Page 17: Section 1 About This Chapter

    UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Chapter 3 Codes Tables Section 1 About This Chapter ..................3-1 Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation ..3-1 Section 3 Using Handsfree ....................3-2 Chapter 4 Feature Availability by Software Revision Section 1 Feature Availability Chart.................4-1...

  • Page 18

    Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...

  • Page 19: List Of Figures

    LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 SV8100 Key Assignment Example .............. 1-2 Figure 1-2 Feature Access/One-Touch Key Assignment Example ....... 1-3 Figure 2-1 Left Cursor Key Operation Flow Chart ............. 2-236 Figure 2-2 Department Calling Priority Call Routing ..........2-402 Figure 2-3 Department Calling Circular Routing ............

  • Page 20

    Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Figure 2-23 Single SV8100 to IPK/IPK II Connection ..........2-868 Figure 2-24 Multiple SV8100 to IPK/IPK II Connection (Layout 1) ......2-869 Figure 2-25 Multiple SV8100 to IPK/IPK II Connection (Layout 2) ......2-870 Figure 2-26 Multiple SV8100 to IPK/IPK II Connection (Layout 3) ......

  • Page 21

    UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Figure 2-50 VM8000 InMail User Pro Login Diagram ..........2-1782 Figure 2-51 Example – User Access to Voice Mail ........... 2-1791 Figure 2-52 Cascade Message Notification Flow Chart-1 ......... 2-1802 Figure 2-53 Cascade Message Notification Flow Chart-2 ......... 2-1803 Figure 2-54 Cascade Message Notification Flow Chart-3 .........

  • Page 22

    Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ List of Figures...

  • Page 23

    LIST OF TABLES ___________________________________________________________________________________ Table 2-1 Feature Comparison List ................2-2 Table 2-2 Sample Alarm Report ................... 2-30 Table 2-3 Alarm Report Definitions ................2-31 Table 2-4 Alarm Report Item Definitions ............... 2-31 Table 2-5 Sample System Information Printout ............2-32 Table 2-6 DT330 Compatibility Settings ...............

  • Page 24

    Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-25 CPN for VE 911 Calls ................. 2-590 Table 2-26 CPN for CCIS Standard Calls ..............2-591 Table 2-27 CPN for CCIS VE Standard Calls ............... 2-595 Table 2-28 CPN for CCIS 911 Calls ................2-603 Table 2-29 CPN for CCIS VE 911 Calls ...............

  • Page 25

    UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Table 2-50 Supported Optional Equipment (via MGN-U10 ETU) ......... 2-873 Table 2-51 Supported Optional Equipment ..............2-874 Table 2-52 Restrictions for Calling Party Names ............2-884 Table 2-53 K-CCIS Main and Remote System VoIP Resources Used ......2-927 Table 2-54 CD-PVAA Blade Installed in Slot 6 .............

  • Page 26

    Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-77 Keys for Entering Names ................. 2-1395 Table 2-78 SMDR Report Definitions ................. 2-1418 Table 2-79 SMDR Report Format with Program 35-02-14 Set to ‘0’ ......2-1419 Table 2-80 SMDR Report Format with Program 35-02-14 Set to ‘1’ ......2-1420 Table 2-81 SMDR Summary Report ................

  • Page 27

    UNIVERGE SV8100 Issue 11.0 ___________________________________________________________________________________ Table 2-104 Windows Mobile Devices ................2-1656 Table 2-105 Nokia Devices ................... 2-1657 Table 2-106 iPhone Devices ..................2-1658 Table 2-107 SV8100 Maximum System Capacities – Trunks/Ports/Channels ..... 2-1694 Table 2-108 SV8100 9.5” (Base and Expansion) Maximum System Capacities –...

  • Page 28

    Issue 11.0 UNIVERGE SV8100 ___________________________________________________________________________________ Table 2-130 IP Recorder Basic Licenses ..............2-1859 Table 2-131 SV8100 CPU License (NEC SonicView Recorder) ........2-1865 Table 2-132 Known Limitations ..................2-1867 Table 2-133 System Minimum Requirements .............. 2-1873 Table 2-134 Server Hardware Matrix ................2-1873 Table 2-135 Common Hardware Requirements ............

  • Page 29

    Introduction ENERAL NFORMATION ECTION UNIVERGE SV8100 (DTL and ITL telephones), Electra Elite IPK II (DTH term telephones), D Series i (DTR telephones) can be used with the UNIVERGE SV8100 system. ULTILINE ERMINALS USED WITH THE YSTEM ECTION SV8100 Terminals The SV8100 multiline terminals, either with or without LCD display, offer a variety of colors, and line sizes.

  • Page 30

    Issue 11.0 UNIVERGE SV8100 Softkeys Line Key Numbered Keypad Recall Hold Feature Transfer Answer Menu Speaker Cursor Figure 1-1 SV8100 Key Assignment Example Electra Elite IPK Terminals The Electra Elite IPK Series i Terminals (DTR/DTH telephones) either with or without LCD display offer a variety of colors, and line sizes.

  • Page 31

    UNIVERGE SV8100 Issue 11.0 Feature Access, Single On/Off, or One-Touch Keys Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. Feature Access Keys ...

  • Page 32

    1, DTR-1HM-1 and DTH-1-1). Both terminals come in black or white. Both have DTMF and Pulse Dialing compatibility, and offer Flash and Redial key functionality. The UNIVERGE SV8100 Single Line Terminals come standard with a Message Waiting Indicator that also functions as an Incoming Call Indication.

  • Page 33

    HAPTER ECTION This chapter provides an alphabetical listing of the features that are available with the UNIVERGE SV8100 system. Each feature provides the following information: Description – briefly describes the feature and how it is used. Conditions – provides special operating conditions (if any) that need to be considered with using the feature.

  • Page 34

    EATURE OMPARISON ECTION Table 2-1 Feature Comparison List provides a cross-reference between the Electra Elite IPK II and the UNIVERGE SV8100 features. Table 2-1 Feature Comparison List IPK II Feature Name UNIVERGE SV8100 Feature Name Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified...

  • Page 35

    UNIVERGE SV8100 Issue 11.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection...

  • Page 36

    Issue 11.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Caller ID Caller ID Not Supported Caller ID – Flexible Ringing Central Office Calls, Answering Central Office Calls, Answering Central Office Calls, Placing...

  • Page 37

    UNIVERGE SV8100 Issue 11.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Directed Call Pickup Directed Call Pickup Directory Dialing Directory Dialing Distinctive Ringing, Tones and Flash Patterns Distinctive Ringing, Tones and Flash Patterns...

  • Page 38

    Issue 11.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Handsfree Answerback/Forced Intercom Ringing Handsfree Answerback/Forced Intercom Ringing Headset Operation Headset Operation Hold Hold Hot Key-Pad Hot Key-Pad Hotel/Motel Hotel/Motel Hotline Hotline...

  • Page 39

    UNIVERGE SV8100 Issue 11.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Licensing Licensing Line Preference Line Preference Long Conversation Cutoff Long Conversation Cutoff Not Supported Loop Keys Not Supported Maintenance Meet Me Conference...

  • Page 40

    Issue 11.0 UNIVERGE SV8100 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name PC Programming PC Programming Power Failure Transfer Power Failure Transfer Prime Line Selection Prime Line Selection Private Line Private Line Programmable Function Keys...

  • Page 41

    UNIVERGE SV8100 Issue 11.0 Table 2-1 Feature Comparison List (Continued) IPK II Feature Name UNIVERGE SV8100 Feature Name Not Supported Speed Dial – Telephone Book Station Add-On Console SV8100/SV8300 Terminals Station Hunt Station Hunt Station Message Detail Recording Station Message Detail Recording Station Name Assignment-User Programmable Station Name Assignment –...

  • Page 42

    Audio Volume Controls Volume Controls Warning Tone For Long Conversation Warning Tone for Long Conversation Wireless – DECT Wireless DECT (SIP) EATURES ECTION The remainder of this document provides the features for the UNIVERGE SV8100 system. 2 - 10 Features...

  • Page 43

    Account Code – Forced/Verified/Unverified Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes: Forced Account Codes (Unverified)  Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call.

  • Page 44

    Issue 11.0 UNIVERGE SV8100 Verified Account Codes  With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 2000 programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call.

  • Page 45: Default Settings

    UNIVERGE SV8100 Issue 11.0 Conditions If a user enters a code that exceeds 16 digits, the system ignores the Account Code Entry.  If the system has Account Codes disabled, the digits dialed (e.g., 1234 ) appear on the ...

  • Page 46: System Availability

    Issue 11.0 UNIVERGE SV8100 System Availability Terminals All Terminals Required Component(s) VRS for Forced Account Codes for Single Line Telephones Related Features Automatic Route Selection PBX Compatibility Speed Dial – System/Group/Station Station Message Detail Recording Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used.

  • Page 47

    UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 15-07-01 Programmable Function Keys Assign a function key as an Line Key 1~48 Account Code key (code 50). Use 0~99 (Normal Function this key instead of the dial pad to Code 751 by default) ...

  • Page 48

    Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-03 Account Code Setup – Account For each Class of Service (1~15), 0 = Disable Account Codes for Incoming Calls enter 1 in this option to Enable Codes for incoming Account Codes for incoming calls.

  • Page 49

    UNIVERGE SV8100 Issue 11.0 To enter a Forced Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code. You may also use this procedure if your system has Optional Account Codes.

  • Page 50

    Issue 11.0 UNIVERGE SV8100 To enter an Account Code for an incoming call: This procedure is not available for single line telephones. Answer incoming call. If Account Codes for Incoming Calls is disabled, the following steps dial digits out onto the connected trunk.

  • Page 51: Account Code Entry

    UNIVERGE SV8100 Issue 11.0 Account Code Entry Description Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. Optional Account Codes allow a user to enter an Account Code while placing a trunk call or anytime while on a call.

  • Page 52

    Issue 11.0 UNIVERGE SV8100 To simplify Account Code Entry, store the Account Code (e.g., 1234) in a One-Touch Key,  and press the key instead of dialing the code. Speed Dialing bins can contain stored Account Codes. Prevent them from being displayed ...

  • Page 53

    UNIVERGE SV8100 Issue 11.0 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 54

    Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 35-05-02 Account Code Setup – Forced Enable Account Codes for all calls 0 = Account Codes for Account Code Toll Call Setup or just toll calls (for mode 2 or 3 in toll and local calls (All) ...

  • Page 55

    UNIVERGE SV8100 Issue 11.0 Dial  - OR - Press your Account Code key (Program 15-07 or SC 751: code 50). To enter an Account Code before dialing the outside number: If your system has Forced or Verified Account Codes, you may use this procedure instead of letting the system prompt you for your Account Code.

  • Page 56

    Issue 11.0 UNIVERGE SV8100 To enter an Account Code at a single line telephone: Access trunk for outside call. Dial a code to access a trunk. Refer to Central Office Calls, Placing for more information.  Dial  Enter Account Code (1~16 digits).

  • Page 57: Alarm

    UNIVERGE SV8100 Issue 11.0 Alarm Description Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms: Alarm 1 (sounds only once at the preset time) ...

  • Page 58

    Issue 11.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 59

    UNIVERGE SV8100 Issue 11.0 To silence an alarm: At multiline terminal, press Exit. - OR - At the single line telephone, lift the handset. The single line set user hears Music on Hold when the handset is lifted.  To check the programmed alarm time at a multiline terminal: Press Help.

  • Page 60

    Issue 11.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 28 Alarm...

  • Page 61: Alarm Reports

    V7000 Enhancement License (0036) and Maintenance License (0043). Description The UNIVERGE SV8100 system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the multiline telephone display, output to a USB stick on the CD-CP00-US, or be downloaded in PCPro.

  • Page 62

    Issue 11.0 UNIVERGE SV8100 Table 2-2 Sample Alarm Report << Alarm Report 05/16/2006 14:30 PAGE 001 STAT DATE TIME ITEM UNIT PARAMETER 0002 05/16/06 14:21 PKG Installation 0010 05/16/06 14:21 ISDN Link 0010 05/16/06 14:21 ISDN Link 0002 05/16/06 14:33...

  • Page 63: System Information

    UNIVERGE SV8100 Issue 11.0 Table 2-3 Alarm Report Definitions Alarm Report Heading Definitions Alarm Type (MAJ = Major, MIN = Minor) Number of Alarm (4-digit) STAT Status (REC = Recovered, ERR = Error, WAR = Warning DATE Date the Alarm Occurred...

  • Page 64

    Issue 11.0 UNIVERGE SV8100 The System Information Reports indicate: Date and Time of the Report  Blade names  Slot condition (working, blocked)  Port assignment  Port classification  Table 2-5 Sample System Information Printout System Information 05/18/2006 11:02...

  • Page 65

    Conditions Alarm Reports and System Information Reports can be output to a USB stick on the  CD-CP00-US. The UNIVERGE SV8100 supports the following Alarms to be output to the LCD of a  multiline terminal: SMDR Buffer Full ...

  • Page 66

    Issue 11.0 UNIVERGE SV8100 Up to 100 System Alarm Reports can be stored. When the buffer fills, the oldest record is  deleted to allow the new record to be saved. If the System is set up to email the Alarm Reports and the Mail Server is down, the report is ...

  • Page 67

    UNIVERGE SV8100 Issue 11.0 System Availability Terminals All Multiline Terminals Required Component(s) When using the Version 7.00 feature to email DIMLast and DIMDump files, the following components are required: USB memory stick PZ-ME50-US V7000 Enhancement License (0036) Maintenance License (0043)

  • Page 68

    Issue 11.0 UNIVERGE SV8100 Guide to Feature Programming The Level 1, Level 2 and Level 3 columns indicate the programs that are assigned when programming this feature in the order they are most commonly used. These levels are used with PCPro and WebPro wizards for feature programming.

  • Page 69: Printing Reports

    UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 90-24-02 System Alarm Report Set the day for the alarm report to Day 00~31  Notification Time Setup – Day print. (0 = Disabled) (default = 00) 90-24-03...

  • Page 70

    Issue 11.0 UNIVERGE SV8100 Emailing Alarm Reports: Level Program Program Name Description/Comments Assigned Data Number 10-12-01 CD-CP00-US Network Setup – IP Assign the IP Address. 0.0.0.0~ Address 126.255.255.254 128.0.0.1~ 191.254.255.254  192.0.0.1~ 223.255.255.254 (default = 192.168.0.10) 10-12-02 CD-CP00-US Network Setup –...

  • Page 71

    UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 90-10-02 System Alarm Setup – Report When enabled the system will 0 = Disabled provide notification of events for 1 = Enabled each of the enabled reports. This ...

  • Page 72

    Issue 11.0 UNIVERGE SV8100 Level Program Program Name Description/Comments Assigned Data Number 90-11-15 System Alarm Report – DIMLOG When enabled the system will 0 = Disabled Notification send an email notification when a 1 = Enabled system fault occurs and DIMLast/ (default = 0) ...

  • Page 73

    UNIVERGE SV8100 Issue 11.0 Level Program Program Name Description/Comments Assigned Data Number 47-18-09 VM8000 InMail Setup – Reply to Set the email address for replies to Up to 48 characters Address outgoing emails. This email (default = No Setting) ...

  • Page 74

    Issue 11.0 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 42 Alarm Reports...

  • Page 75: Alphanumeric Display

    UNIVERGE SV8100 Issue 11.0 Alphanumeric Display Description Multibutton display telephones have a 3-line, 24 character-per-line Alphanumeric Display that provides various feature status messages. These messages help the display telephone user process calls, identify callers and customize features. Conditions The contrast is not adjustable when the telephone has background music enabled.