NEC Univerge SV8100 Features And Specifications Manual

29

Chapter 1 Introduction

• 29

  General Information
• 29

  Multiline Terminals Used with the System
• 30

  Figure 1-1 SV8100 Key Assignment Example
• 31

  Figure 1-2 Feature Access/One-Touch Key Assignment Example

33

Chapter 2 Features

• 33

  About This Chapter
• 34

  Important Notes
• 34

  Table 2-1 Feature Comparison List
• 42

  Features
• 43

  Account Code - Forced/Verified/Unverified
  • 45

    Default Settings
  • 46

    System Availability
• 51

  Account Code Entry
• 57

  Alarm
• 61

  Alarm Reports
• 62

  Table 2-2 Sample Alarm Report
• 63

  Table 2-3 Alarm Report Definitions
• 63

  Table 2-4 Alarm Report Item Definitions
  • 63

    System Information
• 64

  Table 2-5 Sample System Information Printout
  • 69

    Printing Reports
• 75

  Alphanumeric Display
• 79

  Analog Communications Interface (ACI)
• 87

  Ancillary Device Connection
• 88

  Table 2-6 DT330 Compatibility Settings
• 88

  Table 2-7 Firmware Compatibility Matrix
• 91

  Answer Hold
• 95

  Answer Key
• 99

  Attendant Call Queuing
• 103

  Automatic Call Distribution (ACD)
  • 115

    Required Software
• 135

  Automatic Release
• 141

  Automatic Route Selection
  • 145

    Recognize Extension Location When Logging in with Netlink
• 171

  Background Music
• 175

  Barge-In
• 181

  Battery Backup - System Memory
• 183

  Battery Backup - System Power
• 185

  Call Appearance (CAP) Keys
• 191

  Call Arrival (CAR) Keys
• 197

  Call Duration Timer
• 199

  Call Forwarding - Centrex
• 205

  Call Forwarding
• 219

  Call Forwarding with Follow Me
• 223

  Call Forwarding, Off-Premise
• 239

  Call Forwarding/Do Not Disturb Override
• 243

  Call Monitoring
• 249

  Call Redirect
• 253

  Call Waiting/Camp-On
• 259

  Callback
• 263

  Caller ID Call Return
• 267

  Caller ID
• 268

  Figure 2-1 Left Cursor Key Operation Flow Chart
  • 272

    Memo Display Function
  • 280

    Table 2-8 Keys for Entering Names
• 285

  Caller ID - Flexible Ringing
• 287

  Table 2-9 Caller ID Matching Rule
• 293

  Central Office Calls, Answering
• 305

  Central Office Calls, Placing
• 317

  Class of Service
• 337

  Clock/Calendar Display
• 341

  CO Message Waiting Indication
• 347

  Code Restriction
• 357

  Code Restriction Override
• 365

  Code Restriction, Dial Block
• 369

  Conference
• 377

  Conference, Voice Call/Privacy Release
• 381

  Continued Dialing
• 385

  Cordless DECT Terminals
• 405

  Cordless Telephone Connection
• 423

  Data Line Security
• 425

  Delayed Ringing
• 431

  Department Calling
• 434

  Figure 2-2 Department Calling Priority Call Routing
• 435

  Figure 2-3 Department Calling Circular Routing
• 443

  Department Step Calling
• 447

  Dial Pad Confirmation Tone
• 449

  Dial Tone Detection
• 452

  Table 2-10 Dial Tone Detection Program Interaction
• 453

  Dialing Number Preview
• 457

  Digital Trunk Clocking
• 461

  Figure 2-11 Digital Trunk Clocking Example 8
• 463

  Direct Inward Dialing (DID)
• 468

  Table 2-11 Example 2 (Manual Change)
• 470

  Table 2-12 Example 1 - Monday ~ Friday
• 470

  Table 2-13 Example 2 - Saturday
• 470

  Table 2-14 Example 3 - Sunday
• 483

  Table 2-15 LED Flash Patterns
• 485

  Direct Inward Line (DIL)
• 491

  Direct Inward System Access (DISA)
• 509

  Direct Station Selection (DSS) Console
• 519

  Directed Call Pickup
• 523

  Directory Dialing
• 527

  Distinctive Ringing, Tones and Flash Patterns
• 527

  Table 2-16 Distinctive Ringing: Tones and Flash Patterns
• 529

  Figure 2-12 Trunk Distinctive Ringing Flow Chart
• 530

  Figure 2-13 ICM Distinctive Ringing Flow Chart
• 535

  Table 2-17 Basic Tone Table - Tone 06
• 536

  Table 2-18 Basic Tone Table - Tone 14
• 539

  Do Not Disturb
• 545

  Door Box
• 553

  Drop Key
  • 557

    Term Cordless II Terminal
• 579

  D Term Cordless Lite II Terminal
• 599

  Dtplusware
• 600

  Table 2-20 Dtplusware OAI/TAPI License Feature Matrix
• 607

  Ecology
• 613

  Figure 2-14 Automatic Night Service
• 613

  Table 2-21 Program 12-02: Automatic Night Service Patterns
• 616

  Figure 2-15 Multiline Terminal Darkens
• 617

  E911 Compatibility
• 619

  Table 2-22 CPN for Standard Calls
• 620

  Table 2-23 CPN for VE Standard Calls
• 621

  Table 2-24 CPN for 911 Calls
• 622

  Table 2-25 CPN for VE 911 Calls
• 623

  Figure 2-16 CCIS Standard Calls
• 623

  Table 2-26 CPN for CCIS Standard Calls
• 626

  Figure 2-17 CCIS VE Standard Calls
• 627

  Table 2-27 CPN for CCIS VE Standard Calls
• 634

  Figure 2-18 CCIS 911 Calls
• 635

  Table 2-28 CPN for CCIS 911 Calls
• 638

  Figure 2-19 CCIS VE 911 Calls
• 639

  Table 2-29 CPN for CCIS VE 911 Calls
• 647

  Table 2-30 CPN for Line Key+911 Calls
• 653

  Electra Elite IPK Terminals
• 674

  Table 2-31 Electra Elite IPK Telephone Specifications
• 675

  Facsimile CO Branch Connection
• 679

  Flash
• 683

  Flexible System Numbering
• 703

  Flexible Timeouts
• 713

  Forced Trunk Disconnect
• 717

  General Purpose Relay
• 717

  Table 2-32 General Purpose Relay Specifications
• 723

  Group Call Pickup
• 727

  Group Listen
• 731

  Handset Mute
• 734

  Table 2-33 Service Tone Setup Defaults, Program 80-01-01
• 739

  Handsfree and Monitor
• 743

  Handsfree Answerback/Forced Intercom Ringing
• 747

  Headset Operation
• 751

  Hold
  • 756

    Exclusive Hold
• 759

  Hot Key-Pad
• 763

  Hotel/Motel
• 769

  Table 2-35 Migration Supported Blades
• 769

  Table 2-36 Valid Room Status Changes When Program 42-01-06 Is Set to 1 (Enabled)
• 770

  Table 2-37 Valid Room Status Changes When Program 42-01-06 Is Set to 0 (Disabled)
• 781

  Hotline
• 786

  Table 2-38 Extension Busy Setup
• 787

  Howler Tone Service
• 789

  Intercom
• 794

  Table 2-39 Default Incoming Ringing Tone
• 797

  IP Multiline Station (SIP)
  • 805

    NAPT Traversal
  • 806

    Figure 2-20 Example - NAT Traversal
  • 806

    Table 2-40 Example - Required System Settings
  • 806

    Table 2-41 Example - Required IP Terminal Settings
  • 806

    Table 2-42 Example - SV8100 System Router a Port Forwarding Settings
• 819

  IP Multiline Station (SIP) - ML440 Cordless
• 819

  Figure 2-21 ML440 Cordless Handset
• 835

  IP Single Line Telephone (SIP)
• 836

  Table 2-43 Minimum Bandwidth Requirements
• 839

  Table 2-44 Feature Support Table for Standard SIP Device
  • 847

    STD SIP Transfer-Unattended
  • 858

    Figure 2-22 Example - SIP Phone
• 861

  IP Trunk - (SIP) Session Initiation Protocol
  • 863

    SIP Trunk E.164 Support
  • 865

    SIP Trunk E.164 CLIP Enhancement
  • 884

    Table 2-45 SIP INVITE Header Fields
  • 884

    Table 2-46 Delete + From Incoming SIP INVITE
  • 885

    Table 2-47 Delete + and Country Code From Incoming SIP INVITE
  • 885

    Table 2-48 Delete + and Country Code From Incoming SIP INVITE
    • 885

      Example Output
    • 887

      Ip Trunk – H
• 892

  IP Trunk - H.323
• 899

  IPK/IPK II Migration
• 900

  Figure 2-23 Single SV8100 to IPK/IPK II Connection
• 901

  Figure 2-24 Multiple SV8100 to IPK/IPK II Connection (Layout 1)
• 902

  Figure 2-25 Multiple SV8100 to IPK/IPK II Connection (Layout 2)
• 903

  Figure 2-26 Multiple SV8100 to IPK/IPK II Connection (Layout 3)
• 903

  Table 2-49 IPK II Supported Hardware
• 905

  Table 2-50 Supported Optional Equipment (Via MGN-U10 ETU)
• 909

  Ip/Digital Call Logging
• 913

  ISDN Compatibility
• 916

  Table 2-52 Restrictions for Calling Party Names
  • 920

    ISDN 2 B-Channel Transfer
• 939

  IVR - Appointment Reminder Server
• 947

  IVR - Broadcast Server
• 955

  K-Ccis - Ip
  • 959

    CCIS Networking Via IP (Peer to Peer Connections Basis)
  • 959

    Table 2-53 K-CCIS Main and Remote System Voip Resources Used
• 965

  K-CCIS - IP with PVA
• 968

  Table 2-56 Minimum Bandwidth Required
• 972

  Table 2-57 Migration Supported Blades
• 975

  K-Ccis - T1
• 983

  Last Number Redial
• 983

  Figure 2-27 Left Cursor Key Operation Flow Chart
• 987

  Licensing
  • 992

    Temporary License
  • 995

    Table 2-58 License Information
• 1001

  Line Preference
• 1007

  Long Conversation Cutoff
• 1011

  Loop Keys
• 1017

  Maintenance
• 1019

  Meet Me Conference
• 1023

  Meet Me Paging
• 1029

  Meet Me Paging Transfer
• 1035

  Memo Dial
• 1039

  Message Waiting
• 1047

  MH240 Wireless IP Telephone
• 1051

  Table 2-59 Supported Features
• 1060

  Table 2-60 Program 15-07 Function Codes (Service Code 751)
• 1064

  Table 2-62 Program 11-10 Service Code Setup (Setup/Entry Operation)
• 1065

  Table 2-63 Program 11-11 Service Code Setup (Setup/Entry Operation)
• 1068

  Table 2-64 Program 11-12 Service Code Setup (Service Access)
• 1070

  Table 2-65 Program 11-13 Service Code Setup (ACD)
• 1071

  Table 2-66 Program 11-14 Service Code Setup (Hotel)
• 1072

  Table 2-67 Program 11-15 Service Code Setup (Special Access)
• 1083

  Microphone Cutoff
• 1087

  Mobile Extension
• 1087

  Figure 2-28 Mobile Extension Layout
• 1089

  Table 2-68 Supported Service Codes
• 1093

  Table 2-69 Caller ID Sent to Mobile Telephone
  • 1095

    Callback to Cell Phone
  • 1095

    Figure 2-29 Example - Callback to Cell Phone
• 1111

  Multiple Trunk Types
• 1131

  Music On Hold
• 1141

  Name Storing
• 1144

  Table 2-70 Keys for Entering Names
• 1145

  Night Service
• 1155

  Off-Hook Signaling
• 1161

  One-Touch Calling
• 1167

  Operator
• 1171

  (OPX) Off-Premise Extension
• 1181

  Paging, External
• 1189

  Paging, External (VRS)
• 1193

  Paging, Internal
• 1199

  Park
  • 1201

    Personal Park at a Co-Worker's Extension
• 1209

  PBX Compatibility
• 1215

  PC Programming
• 1216

  Figure 2-30 PC Programming Overview
• 1217

  Figure 2-31 Pcpro Connection Dialog
• 1218

  Figure 2-32 Webpro Login Screen
• 1219

  Figure 2-33 Webpro Home Page
• 1219

  Figure 2-34 Maintenance Debug Screen
• 1220

  Figure 2-35 Webpro End User Screen
  • 1225

    Outbound IP Connection
  • 1232

    Table 2-71 Pcpro and Webpro Comparison
• 1237

  Power Failure Transfer
• 1241

  Prime Line Selection
• 1247

  Private Line
• 1253

  Programmable Function Keys
• 1259

  Programming From a Multiline Terminal
• 1263

  Pulse to Tone Conversion
• 1267

  Redial Function
• 1271

  Remote (System) Upgrade
• 1275

  Repeat Redial
• 1279

  Resident System Program
• 1281

  Reverse Voice Over
• 1285

  Ring Groups
• 1291

  Ringdown Extension, Internal/External
• 1295

  Room Monitor
• 1301

  Save Number Dialed
• 1305

  Secondary Incoming Extension
• 1311

  Secretary Call (Buzzer)
• 1315

  Secretary Call Pickup
• 1319

  Security
• 1323

  Figure 2-36 Idle Terminal Display
• 1323

  Figure 2-37 Confirm Ring Time Display
• 1325

  Figure 2-38 No Answer Display
• 1339

  Selectable Display Messaging
• 1339

  Table 2-72 Selectable Display Messaging Defaults
• 1343

  Table 2-73 Selectable Display Message - Character Entry Chart
• 1345

  Selectable Ring Tones
• 1347

  Table 2-74 Intercom or Trunk Ring Setting
• 1349

  Serial Call
• 1353

  Single Line Telephones, Analog 500/2500 Sets
• 1365

  SLT Adapter
• 1383

  SMB8000 Communications Analyst
• 1384

  Table 2-75 Communications Analyst Support

• 1486

  Netlink Multi-Sip Carrier
• 1487

  Figure 2-42 Example - Version 4000 or Earlier

• 1635

  Call Processing
• 1637

  Agent and Supervisor Functions
• 1639

  Announcement Function
• 1640

  Voicemail Function
• 1641

  Inucb Blade

• 1798

  Checking Messages

• 1818

  Troubleshooting

• 1877

  Supported Languages

• 1883

  D Term ® Voice Security Recorder (VSR)
• 1887

  NEC Sonicview IP Recorder (1.0)
• 1891

  Table 2-130 IP Recorder Basic Licenses
• 1893

  NEC Sonicview Recorder (TDM and IP) (2.0)
• 1897

  Table 2-131 SV8100 CPU License (NEC Sonicview Recorder)
• 1899

  NEC Sonicview Recorder (2.7)
• 1899

  Table 2-132 Known Limitations
• 1905

  Table 2-133 System Minimum Requirements
• 1905

  Table 2-134 Server Hardware Matrix
• 1905

  Table 2-135 Common Hardware Requirements
• 1906

  Table 2-136 Supervisor/Agent Studio PC Recommendations
• 1907

  Table 2-137 Supported Operating Systems
• 1907

  Table 2-138 Supported Databases
• 1908

  Table 2-139 SV8100 CPU License (NEC Sonicview Recorder)

• 2014

  Off-Hook Signaling
• 2014

  Figure 2-65 IP DECT - 2Nd Indication
• 2015

  Caller ID Display After a Call Transfer
• 2015

  Figure 2-66 IP DECT - Caller ID Display
• 2016

  Out of Range Call Warning Notification
• 2016

  Figure 2-67 Out of Range Example
• 2033

  Codes Tables
• 2034

  Table 3-1 Post Dialing Service Codes - Single Digit Post Dialing Codes
• 2035

  Table 3-2 Service Codes By Number
• 2046

  Table 3-3 Service Codes By Feature
• 2058

  Table 3-4 Function Key Codes By Feature
• 2067

  Table 3-5 Function Key Codes By Number
• 2078

  Table 4-1 Feature Availability By Software Revision