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NEC Univerge SV8100 VM8000 InMail System Manual

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  Summary of Contents for NEC Univerge SV8100 VM8000 InMail

  • Page 1 Notice Note that when converting this document from its original format to a .pdf file, some minor font and format changes may occur. When viewing and printing this document, we cannot guarantee that your specific PC or printer will support all of the fonts or graphics. Therefore, when you view the document, fonts may be substituted and your individual printer may not have the capability to print the document correctly.
  • Page 3 VM8000 I YSTEM UIDE INT-2046 (VM) Issue 1.0...
  • Page 5 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval of NEC Unified Solutions, Inc.
  • Page 7: Table Of Contents

    TABLE OF CONTENTS ___________________________________________________________________________________ Chapter 1 Quick Setup Section 1 Install the VM8000 InMail Blade ............... 1-1 Section 2 Upgrade the VM8000 InMail Blade ............1-3 Section 3 LED Indication ..................1-4 Section 4 Start-up (Default) VM8000 InMail Configuration ........1-4 Section 5 Basic Functions without Main Greeting ...........
  • Page 8 Issue 1.0 VM8000 ___________________________________________________________________________________ Answering Machine Emulation ..............2-37 Auto Attendant Do Not Disturb ..............2-39 Auto Erase or Save ................. 2-41 Auto Time Stamp ..................2-43 Automated Attendant ................2-45 Automated Attendant Transfer ..............2-49 Automatic Routing for Rotary Dial Callers ..........2-51 Call Forward to a Mailbox ...............
  • Page 9 VM8000 Issue 1.0 ___________________________________________________________________________________ Instruction Menu ..................2-129 Leaving a Message ................2-131 Listening to Messages ................2-135 Live Record ................... 2-139 Log On to Voice Mail ................2-141 Mailbox Announcement Message ............2-145 Mailbox Name ..................2-149 Mailbox Options Menu ................2-153 Mailbox Security Code Delete ...............
  • Page 10 Issue 1.0 VM8000 ___________________________________________________________________________________ Screened Transfer ................2-217 Security Code ..................2-221 Single Digit Dialing ................2-223 Station Mailbox ..................2-225 Subscriber Mailbox ................2-227 System Administrator ................2-231 System Administrator Mailbox .............. 2-233 System Re-initialization ................. 2-235 Time and Date ..................2-237 Time and Date Stamp ................
  • Page 11 VM8000 Issue 1.0 ___________________________________________________________________________________ Chapter 4 VM8000 InMail Utility Section 1 VM8000 InMail Utility ................4-1 Section 2 Requirements ..................4-2 Section 3 Installing and Starting the VM8000 InMail Utility ........4-2 Chapter 5 Soft Key Glossary ___________________________________________________________________________________ InMail System Guide...
  • Page 12 Issue 1.0 VM8000 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ Table of Contents...
  • Page 13: Section 1 Vm8000 Inmail Utility

    LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 CPU without InMail Daughter Board (PZ-VM21) and CompactFlash ......1-2 Figure 1-2 InMail Daughter Board with CompactFlash Card Assembly Installed ......1-2 Figure 1-3 Remove the VM8000 InMail CompactFlash Card ............1-3 Figure 1-4 Checking LED1 ......................
  • Page 14 Issue 1.0 VM8000 ___________________________________________________________________________________ THIS PAGE INTENTIONALLY LEFT BLANK ___________________________________________________________________________________ viii List of Figures...
  • Page 15: Quick Setup

    Quick Setup VM8000 I NSTALL THE LADE ECTION The InMail CompactFlash drive must never be inserted or removed C h a p t e r with the chassis power on. Always turn chassis power OFF when inserting or removing the InMail CompactFlash drive. Take adequate anti-static precautions.
  • Page 16: Figure 1-1 Cpu Without Inmail Daughter Board (Pz-Vm21) And Compactflash

    Issue 1.0 VM8000 Figure 1-1 CPU without InMail Daughter Board (PZ-VM21) and CompactFlash Figure 1-2 InMail Daughter Board with CompactFlash Card Assembly Installed 1 - 2 Quick Setup...
  • Page 17: Upgrade The Vm8000 Inmail Blade

    VM8000 Issue 1.0 VM8000 I PGRADE THE LADE ECTION The InMail CompactFlash drive must never be inserted or removed with the chassis power on. Always turn chassis power OFF when inserting or removing the InMail CompactFlash drive. The VM8000 InMail software is integrated into the telephone system software. The VM8000 InMail voice prompts and messages are stored on the CompactFlash card that plugs into the VM8000 InMail blade.
  • Page 18: Led Indication

    Issue 1.0 VM8000 LED I NDICATION ECTION Power up the system. Remove the grounded wrist strap. Mount the PZ-VM21 onto CD-CP00-US. Install the CD-CP00-US in the SV8100 chassis. Turn the chassis power switch to On. Check the VM8000 InMail LED. See Figure 1-4 Checking LED1.
  • Page 19: Basic Functions Without Main Greeting

    VM8000 Issue 1.0 ASIC UNCTIONS WITHOUT REETING ECTION To make the VM8000 InMail answer, the following programming must be done. The example shown is for a 8-port VM8000 InMail. Extension, Group and Pilot Numbers shown can be adjusted as needed per installation requirements. 47-01-17 Set first port of In-Mail to 25, changing this PRG requires a CHS2U GW-US reset.
  • Page 20: Set Up Automated Attendant To Answer Outside Calls

    Issue 1.0 VM8000 You can optionally use 15-07-01 Programming Function Keys to assign a Voice Mail programmable key (code 77). If you don’t assign the Message key or a programmable key for Voice Mail access, an extension user can access his mailbox by the following actions: Press Speaker key Ì...
  • Page 21 VM8000 Issue 1.0 Have the Direct Inward Lines terminate to VM8000 InMail (extension 200). 22-07-01 DIL Assignment For each trunk you designated as a DIL above, enter 200. Make a separate entry for each Night Service mode. By default, there are no DIL destinations programmed. Review the default Automated Attendant setup.
  • Page 22: Set Up Simple Day/Night Answering

    Issue 1.0 VM8000 IMPLE IGHT NSWERING ECTION After you set up DILs to VM8000 InMail, Call Routing Mailbox 1 answers outside calls. This is because: All trunks by default are assigned to Answer Table 1. Answer Table 1, which runs Monday-Friday from 8:30AM to 5:00PM, uses Call Routing Mailbox 1.
  • Page 23: Section 10 Specifications

    VM8000 Issue 1.0 PECIFICATIONS ECTION VM8000 InMail Part Numbers and Capacities P/N 670831 VM8000 InMail 512M Drive (1) 32-Hour CompactFlash Card with software. P/N 670784 VM8000 InMail 8-Port License P/N 670872 VM8000 InMail 2-Port License P/N 670873 VM8000 InMail 4-Port License P/N 670874 Language License (1) PZ-VM21 Daughter Board Interface for InMail CF...
  • Page 24 Issue 1.0 VM8000 Example 1: Set Up Separate Day and Night Greetings Default Automated Attendant Answering All trunks answered by the Automated Attendant route to Answer Table 1. Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday with Call Routing Mailbox 1.
  • Page 25 VM8000 Issue 1.0 Example 2: Provide Unique Day and Night Dialing Options for Callers Default Dial Action Table Options All Call Routing Mailboxes (1-8 by default) use Dial Action Table 1. Dial Action Table 1 provides the following dial options: Dial extension number.
  • Page 26 Issue 1.0 VM8000 Example 3: Manual Night Mode Control of the Automated Attendant Default Scheduling Options There is no manual control of the Automated Attendant. All calls answered by the Automated Attendant automatically follow the schedule set up by Answer Table 1. Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday with Call Routing Mailbox 1.
  • Page 27 VM8000 Issue 1.0 Allow the extension to switch the system night mode. In 20-07-01 Manual Night Mode Switching, enter to enable night mode switching in the extension Class of Service. By default, this capability is disabled. In 20-06-01 Class of Service for Extensions, assign the extension Class of Service.
  • Page 28 Issue 1.0 VM8000 Fixed Call Forward the virtual extension to Voice Mail. In 24-06-01 Fixed Call Forwarding, enable immediate Fixed Call Forwarding to the VM8000 InMail Master Number (200). For example, for virtual extension 400 enter 3 for Call Forward Type and 200 for the destination.
  • Page 29: Chapter 2 Features

    Features VM8000 I NTRODUCTION TO EATURES ECTION If you are not familiar with the VM8000 InMail features, review Section 2 Feature Glossary on page 2-2. C h a p t e r This chapter provides detailed information on the VM8000 InMail features. The features are listed alphabetically.
  • Page 30: Feature Glossary

    Issue 1.0 VM8000 EATURE LOSSARY ECTION Feature Name Description Usage Administrator Security Code on page 2-8 in this glossary. Voice Mail Security Code Control Alternate Next Call Next Call Routing Mailbox on page 2-6 in this glossary. Voice Mail Routing Mailbox Announcement Mailbox that allows a prerecorded greeting to play to callers.
  • Page 31 VM8000 Issue 1.0 Feature Name Description Usage Automatic Routing If an Automated Attendant caller does not dial any digits, VM8000 Automated for Rotary Dial InMail automatically routes them to a specified option (such as the Attendant Callers operator or a mailbox). Call Forward to a An extension user can forward calls to their mailbox.
  • Page 32 Issue 1.0 VM8000 Feature Name Description Usage Flexible Answering The Automated Attendant can answer outside calls with different Automated Schedules announcements and dialing options, depending on the time of day Attendant and day of week. Flexible Call The Automated Attendant can provide outside callers with a wide Automated Routing variety of dialing (routing) options.
  • Page 33 VM8000 Issue 1.0 Feature Name Description Usage Help Getting Recorded Help on page 2-4 in this glossary. Voice Mail Individual Trunk Multiple Company Greetings on page 2-6 in this glossary. Automated Greetings Attendant Instruction Menu The Instruction Menu is the announcement that plays to Automated Automated Attendant callers.
  • Page 34 Issue 1.0 VM8000 Feature Name Description Usage Mailbox Transfer Transfer to a Mailbox on page 2-9 in this glossary. Voice Mail Main Menu The VM8000 InMail options available to an extension user when they Voice Mail log on to their mailbox. Make Call A Subscriber Mailbox user can listen to a voice message and dial Voice Mail...
  • Page 35 VM8000 Issue 1.0 Feature Name Description Usage One-Touch Call Forward to a Mailbox on page 2-3 Message Forward on Voice Mail Forwarding page 2-6 in this glossary. One-Touch Mailbox Log On to Voice Mail on page 2-5 in this glossary. Voice Mail Access One-Touch Mailbox...
  • Page 36 Issue 1.0 VM8000 Feature Name Description Usage Return Call (with Make Call on page 2-6 in this glossary. Voice Mail Caller ID) Rotary Dial Automatic Routing for Rotary Dial Callers on page 2-3 in this Automated Telephones glossary. Attendant Routing Mailbox Routing Mailboxes are used to route Automated Attendant calls.
  • Page 37 VM8000 Issue 1.0 Feature Name Description Usage Time and Date Time and Date Stamp on page 2-8 in this glossary. Voice Mail Stamp (with Caller ID Storage Transfer by Screened Transfer on page 2-8 Unscreened Transfer on Automated Extension page 2-9 in this glossary.
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  • Page 39: Section 3 Feature Descriptions

    VM8000 Issue 1.0 EATURE ESCRIPTIONS ECTION This section provides detailed feature descriptions, programming, operating procedures and related feature programming. InMail System Guide 2 - 11...
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  • Page 41: Acd Delay Announcement

    VM8000 Issue 1.0 ACD Delay Announcement Description The In-Mail can now support Automatic Call Distribution Delay Announcements. Use Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call Routing Mailboxes (PRG 47-03) as ACD Delay “Announcement” Mailboxes. Conditions The KSU must be licensed for ACD and In-Mail in order for this feature to work.
  • Page 42 Issue 1.0 VM8000 Programming 41-08-03 Delay Announcement Source Type Set ACD Delay Announcement source to In-Mail. Options: 0 = ACI (V1100 or higher is required) 1 = VRS 2 = In-Mail (V2000 or higher is required) Default: 41-19-01 Delay Message Start Timer Determine how long the system waits before playing the Delay Message.
  • Page 43 VM8000 Issue 1.0 41-19-05 2nd Delay Message Sending Count Determine the 2nd Delay Message Sending Count. This entry must be set to 1 or higher in order for the message to play. Options: 0 = No Message Played, 1~255 Default: 41-19-06 Wait Tone Type at Message Interval Determine what the caller will hear between the messages.
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  • Page 45: Announcement Mailbox

    VM8000 Issue 1.0 Announcement Mailbox Description An Announcement Mailbox plays a prerecorded announcement to Automated Attendant callers without providing dialing options. The Announcement Mailbox is typically set up to provide information to callers and then route back to the Automated Attendant.
  • Page 46 Issue 1.0 VM8000 Direct Announcement Mailbox Routing (If the outside caller routes directly to the Announcement Mailbox) 47-09-01 Next 47-09-02 47-09-03 Call Routing Repeat Hang Up Action Mailbox Count After Undefined 0 (No 0 = None If the caller doesn’t dial, after the announcement VM8000 InMail hangs up.
  • Page 47 VM8000 Issue 1.0 Routed Announcement Mailbox Routing (If the outside caller routes to the Announcement Mailbox from a Call Routing Mailbox) 47-09-01 Next 47-09-02 47-09-03 Call Routing Repeat Hang Up Action Mailbox Count After Undefined 0 (No If the caller doesn’t dial, after the announcement the caller goes back to the initial Call Routing Mailbox.
  • Page 48 Issue 1.0 VM8000 Related Features Automated Attendant The Automated Attendant routes callers to an Announcement Mailbox. Routing Mailbox A Call Routing Mailbox (and the associated Dial Action Table) provides dialing options to Automated Attendant callers. Next Call Routing Mailbox The Next Call Routing mailbox provides additional routing options to Announcement Mailbox callers.
  • Page 49 VM8000 Issue 1.0 Provide Announcement Mailbox callers with more dialing options (instead of hanging up): 47-09-03 Hang Up After (HangUp) Enter 0 (No - disabled) to have VM8000 InMail hang up after the announcement. By default, this option is disabled (0). Review Next Call Routing Mailbox on page 2-193 to set up additional dialing...
  • Page 50 Issue 1.0 VM8000 Operation Recording an Announcement Mailbox Message Log On to System Administrator’s mailbox. Access System Administrator options. (72) [Not applicable] A (2) Select Announcement Mailbox message. [Annc] Enter the Announcement Mailbox number. Listen to current Announcement Mailbox message. [Lstn] Exit listen mode.
  • Page 51: Announcement Message

    VM8000 Issue 1.0 Announcement Message Description The Announcement Message is the voice message that the System Administrator records for a specific Announcement Mailbox. See Announcement Mailbox on page 2-17 for more. Related Features Announcement Mailbox. Programming Announcement Mailbox. Operation Announcement Mailbox.
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  • Page 53: Answer Schedule Override

    VM8000 Issue 1.0 Answer Schedule Override Description Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber mailbox.
  • Page 54 Issue 1.0 VM8000 47-11-01 Answer Schedule Override (Schedule Override) Enter 1 (Yes) to enable Answer Schedule Override. You can also enable Answer Schedule Override from the System Administrator Mailbox. See Operation below. By default, Answer Schedule Override is disabled (0). Specify the Override Mailbox Category.
  • Page 55 VM8000 Issue 1.0 Operation Enabling Answer Schedule Override Log On to System Administrator’s Mailbox. Access System Administrator options. (72) [Not applicable] Access Answer Schedule Override. [Not applicable] Enter the number of the Answer Table you want to override. You go to the Answer Schedule Override Menu. Turn Answer Schedule Override on or off.
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  • Page 57: Answer Tables

    VM8000 Issue 1.0 Answer Tables Description The Answer Table determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing. VM8000 InMail provides 8 Answer Tables. The Answer Table is an integral part of the Automated Attendant.
  • Page 58 Issue 1.0 VM8000 The block diagram below shows the default VM8000 InMail Automated Attendant configuration. DIL to Voice Mail Master (200) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options...
  • Page 59 VM8000 Issue 1.0 The Default Mailbox and Routing Hierarchy The Default Mailbox provides routing for an Answer Table during periods when a schedule is not in effect. By default, for example, Answer Table 1 Schedule 1 is active Monday through Friday from 8:30 AM to 5:00 PM. The Default Mailbox for Answer Table 1 is active during all other times (i.e., evenings and weekends).
  • Page 60 Issue 1.0 VM8000 To set up daytime, evening, and weekend answering (3 schedules): This example builds on the example above, but adds a third schedule that plays only on weekday evenings. Change the Call Routing Mailbox for Answer Table 1, Schedule 1. 47-11 Program Entry, assign Call Routing Mailbox 2 to Answer Table 1, Schedule 1.
  • Page 61 VM8000 Issue 1.0 Programming Assign Answer Tables to trunks. 47-10-01 Answer Table Assignment (Answer Table) Assign an Answer Table (1~8) to each trunk that the Automated Attendant should answer. By default, all trunks are assigned to Answer Table 1. Set up the Automated Attendant to answer trunk calls. 22-02-01 Incoming Call Trunk Setup Assign Service Type 4 to each trunk you want to be a DIL.
  • Page 62 Issue 1.0 VM8000 47-12-01 Schedule Type (Entryxx Schedule Type) Enter 1 to make the Schedule Entry a Day of Week Schedule. By default, Schedule Entry 1 of Answer Table 1 is a Range of Days (Type 2) schedule. All other Schedule Entries are undefined. 47-12-02 Answering Mailbox Category (Entryxx MB Ctg) and 47-12-03 Answering Mailbox Number (Entryxx MB Num)
  • Page 63 VM8000 Issue 1.0 47-12-04 Start Day (Entryxx Start Day) Specify the day of the week the Schedule Entry should be become active (start). By default, Schedule 1 of Answer Table 1 starts on Monday (2). All other schedules are undefined. 47-12-05 End Day (Entryxx End Day) Specify the day of the week the Schedule Entry should become inactive.
  • Page 64 Issue 1.0 VM8000 47-12-07 Schedule Start Time (Entryxx Start Time) Set the time of day the Schedule Entry should start on the date specified. By default, there are no Type 3 (Date) schedules defined. 47-12-08 Schedule End Time (Entryxx End Time) Set the time of day the Schedule Entry should stop on the date specified.
  • Page 65: Answering Machine Emulation

    VM8000 Issue 1.0 Answering Machine Emulation Description A user’s keyset can work like a home answering machine by letting VM8000 InMail screen their calls. If activated, the extension’s incoming calls route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears two alert tones followed by the caller’s incoming message.
  • Page 66 Issue 1.0 VM8000 Operation Personal Answering Machine Emulation (AME) To enable Personal Answering Machine Emulation: Press idle Speaker key and dial access code. You can optionally press your Call Forward to Station key. Dial 1 to have AME pick up all calls. Dial 2 to have AME pick up just outside calls.
  • Page 67: Auto Attendant Do Not Disturb

    VM8000 Issue 1.0 Auto Attendant Do Not Disturb Description When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant calls to their extension go directly to their mailbox. Their phone does not ring for calls from the Automated Attendant. You can optionally enable Auto Attendant Do Not Disturb from system programming.
  • Page 68 Issue 1.0 VM8000 Operation Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb Log on to Subscriber Mailbox. G (4) Access the Mailbox Greeting options. [Greet] VM8000 InMail does the following: Plays a summary of your current settings. Displays the status of your active Greeting (1-3).
  • Page 69: Auto Erase Or Save

    VM8000 Issue 1.0 Auto Erase or Save Description When a mailbox user listens to a new message completely and then exits the mailbox, VM8000 InMail either automatically saves or erases the message. The setting of this option depends on subscriber preferences. The subscriber can choose the Auto Erase option, review messages and save messages.
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  • Page 71: Auto Time Stamp

    VM8000 Issue 1.0 Auto Time Stamp Description After a Subscriber Mailbox user listens to a message, VM8000 InMail can optionally announce the time and date the message was left. The Subscriber can enable Auto Time Stamp from their mailbox, or you can optionally enable in from system programming.
  • Page 72 Issue 1.0 VM8000 Operation Turning Auto Time Stamp On or Off Log On to Subscriber Mailbox. Access the Mailbox Options Menu. (67) [Not applicable.] Access Auto Time Stamp. (28) [Time] VM8000 InMail plays a summary of your Auto Time Stamp setting. By default, Auto Time Stamp is turned off.
  • Page 73: Automated Attendant

    VM8000 Issue 1.0 Automated Attendant Description The Automated Attendant answers outside calls on each trunk, according to the time of day and day of the week. The Answer Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the phone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
  • Page 74 Issue 1.0 VM8000 The block diagram below shows the default VM8000 InMail Automated Attendant configuration. DIL to Voice Mail Master (200) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options...
  • Page 75 VM8000 Issue 1.0 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Routing Mailbox The mailbox associated with an Answer Table that specifies the dialing options (Dial Action Table) and Instruction Menu that announcements are available to Automated Attendant callers.
  • Page 76 Issue 1.0 VM8000 Set up the Answer Tables. Turn to Answer Tables on page 2-29 for more. By default, all trunks use Answer Table 1. Answer Schedule 1 is active and runs continuously. Set up the Call Routing Mailboxes. Turn to Routing Mailbox on page 2-211 for more.
  • Page 77: Automated Attendant Transfer

    VM8000 Issue 1.0 Automated Attendant Transfer Description An extension user can transfer a trunk call to the Automated Attendant to enable an outside caller to use the Automated Attendant dialing options. Extensions cannot call or be transferred to the VM8000 InMail Automated Attendant. Related Features Automated Attendant The Automated Attendant can automatically answer the phone system incoming calls,...
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  • Page 79: Automatic Routing For Rotary Dial Callers

    VM8000 Issue 1.0 Automatic Routing for Rotary Dial Callers Description If an Automated Attendant caller does not dial any digits, VM8000 InMail automatically routes that caller to a specified option (such as the operator or a mailbox). This lets rotary phone users stay on the line to leave a message or have their call processed.
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  • Page 81: Call Forward To A Mailbox

    VM8000 Issue 1.0 Call Forward to a Mailbox Description A subscriber can easily forward calls to his Subscriber Mailbox by pressing the key instead of dialing an extension as the forwarding destination. With Call Message Forward to a Mailbox, the subscriber is assured that when he is unavailable to answer calls, those calls are saved in Voice Mail.
  • Page 82 Issue 1.0 VM8000 Log On to a Subscriber Mailbox while Listening to the Greeting A subscriber who wishes to log on to his mailbox while listening to his greeting must have the option set in Next Call Routing Mailbox. To allow this ability, for example: Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
  • Page 83 VM8000 Issue 1.0 Operation Call Forward to your Mailbox To forward your calls to your mailbox: Press the Speaker key (or lift the handset at the single line telephone) and choose from the following dial access codes: 741 = Call Forward - Immediate 742 = Call Forward - Busy 743 = Call Forward - No Answer 744 = Call Forward - Busy/No Answer...
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  • Page 85: Caller Id

    VM8000 Issue 1.0 Caller ID Description Caller ID is a telephone company service that provides an extension with a caller’s number and optional name. With Caller ID, the display keyset user knows who is calling before they pick up the call. When used with VM8000 InMail, Caller ID enables Make Call feature for outside calls.
  • Page 86 Issue 1.0 VM8000 14-02-10 Analog Trunk Data Setup - Caller ID Enable (1) a trunk ability to receive Caller ID data. By default, a trunk’s ability to receive Caller ID data is disabled (0). 20-09-02 Class of Service Options (Incoming Call Service) - Caller ID Display Enter 1 (Yes) to enable the Caller ID display at an extension.
  • Page 87: Caller Id With Return Call

    VM8000 Issue 1.0 Caller ID with Return Call Description Refer to Make Call on page 2-159. Related Features Refer to Make Call on page 2-159. Programming Refer to Make Call on page 2-159. Operation Refer to Make Call on page 2-159.
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  • Page 89: Calling The Automated Attendant

    VM8000 Issue 1.0 Calling the Automated Attendant Description Automated Attendant callers can use various VM8000 InMail features and then return to the Automated Attendant for additional dialing options. This lets the caller dial other extensions, leave messages for co-workers, or use other Automated Attendant features.
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  • Page 91: Dial Action Table

    VM8000 Issue 1.0 Dial Action Table Description The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. VM8000 InMail provides 16 Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant.
  • Page 92 Issue 1.0 VM8000 The following block diagram shows the default VM8000 InMail Automated Attendant configuration. DIL to Voice Mail Master (200) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options...
  • Page 93 VM8000 Issue 1.0 Dial Action Table Options The following table summarizes the Dial Action Table dial (key) actions and their associated features. Dial Action Table Key Action Summary Feature Action Description Reference Screened Transfer (1) Screened Allows an Automated Attendant caller to place a Screened Transfer to an Transfer on extension.
  • Page 94 Issue 1.0 VM8000 Programming Assign a Dial Action Table to each active Call Routing Mailbox. 47-08-01 Dial Action Table The Call Routing Mailbox uses the Dial Action Table assignment to provide dialing options to callers. The default Call Routing Mailboxes (1~8) use Dial Action Table 1. Customize the Dial Action Table options.
  • Page 95 VM8000 Issue 1.0 Set the time limit for dialing commands for the Automated Attendant caller. 47-08-03 Time Limit for Dialing Commands (Dialing Timeout) Enter the Time Limit for Dialing Commands interval (0~5 seconds). By default, the interval is 5 seconds. If the caller waits too long to dial: When the associated Dial Action Table has a Timeout action Ì...
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  • Page 97: Directory Dialing

    VM8000 Issue 1.0 Directory Dialing Description Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach –...
  • Page 98 Issue 1.0 VM8000 Related Features Directory Dialing Mailbox A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing. System Administrator Only the System Administrator can record the Directory Dialing Message. Programming Use a Routing Mailbox for Directory Dialing Set up the Directory Dialing Mailbox.
  • Page 99 VM8000 Issue 1.0 Set up Directory Lists to control which extensions Directory Dialing can access. 47-02-15 Directory List (Directory List) Select the Directory List to which the extension belongs. The entries are 1~8 (for lists 1~8), 0 (for no list), or * (for all lists). Directory Dialing to the extension can occur only if the list entry matches the setting in 47-15-02 Directory List Number to Use for the Directory Dialing Mailbox.
  • Page 100 Issue 1.0 VM8000 Change the amount of time Directory Dialing callers have to dial letters. 47-15-06 Time Limit for Dialing Commands (Dialing Timeout) Enter the new timeout duration (0~99 seconds). If the caller waits too long to dial, the Directory Dialing Message repeats. By default, Directory Dialing callers have 5 seconds to dial letters.
  • Page 101 VM8000 Issue 1.0 Enable callers to access Directory Dialing from a Dial Action Table action. Make sure you have an action in the active Dial Action Table that is a GOTO to the Directory Dialing Mailbox. Dial Action Table on page 2-63 for more.
  • Page 102 Issue 1.0 VM8000 47-14-03 Extension Name Match (Name Match) Select the portion of the extension name on which the Directory Dialing Mailbox should route. Enter 0 for first; 1 for last. This option allows for dial- by-first-name and dial-by-last-name Directory Dialing. For example, if 47-01-16 Name Format is 0 and the name in 15-01-01 Extension Name is entered as first name followed by last name, enter 1 in this option to set up last name dialing.
  • Page 103 VM8000 Issue 1.0 47-14-05 Screened Transfer Timeout (Scrn Trf Timeout) Set how long a Screened Transfer from the Directory Dialing Mailbox will ring an unanswered extension before recalling. The entries are 1~255 seconds or 0 for no recall. By default, the Screened Transfer Timeout interval is 15 seconds. To change the amount of time Directory Dialing callers have to dial letters: 47-14-06 Time Limit for Dialing Commands (Dialing Timeout)
  • Page 104 Issue 1.0 VM8000 Enable the Directory Dialing Mailbox to directly answer an outside call. Make sure the active Answer Table uses the Call Routing Mailbox programmed as a Directory Dialing Mailbox. Answer Tables on page 2-29 for more. By default, Answer Table 1 routes to Routing Mailbox 000, which is a Call Routing Mailbox.
  • Page 105 VM8000 Issue 1.0 Operation Recording a Directory Dialing Message Log On to System Administrator’s mailbox. Access System Administrator options. (72) [Not applicable] I (4) Select Instruction Menus. [Instr] Enter the Directory Dialing Mailbox number. Listen to the current Directory Dialing Message (if any).
  • Page 106 Issue 1.0 VM8000 Dialing Options Available while Entering a Name The following table shows the dialing options available to the caller while they are entering a name into a Directory Dialing Mailbox. By default, the caller can dial the digits 2~9 to enter the name or dial # to return to the Automated Attendant.
  • Page 107 VM8000 Issue 1.0 Dialing Options Available for duplicate Employee Names If the name the caller enters is used by more than one employee, VM8000 InMail lets the caller select the employee to which they want to talk. The caller can dial 1, 2 or 3 to select the employee from the first three name matches, or dial 4 to hear additional name matches.
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  • Page 109: Directory Dialing Mailbox

    VM8000 Issue 1.0 Directory Dialing Mailbox Description A Directory Dialing Mailbox is the type of mailbox required to implement Directory Dialing. A Directory Dialing Mailbox is a Routing Mailbox set as a Directory. See Directory Dialing on page 2-69 for more on how to set up a Directory Dialing Mailbox. Related Features Directory Dialing Directory Dialing allows an Automated Attendant caller to reach an extension by dialing...
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  • Page 111: Distribution List

    VM8000 Issue 1.0 Distribution List Description A Distribution List is a list of extensions that will receive a message you record and send to a single Distribution Mailbox. Any message left in the Distribution Mailbox will be automatically sent to all the mailboxes in the list. Distribution List saves time when you need to send the same message to many co-workers.
  • Page 112 Issue 1.0 VM8000 Enter the destination extensions into the Distribution List: 47-07-02 Routing Mailbox Type (Mailbox Type) Enter the member extensions into the Distribution List (20 members maximum). You can also edit the Distribution List from a System Administrator Mailbox. Operation Recording and Sending a Message to a Distribution List To record and send a message to a Distribution List:...
  • Page 113 VM8000 Issue 1.0 Editing a Distribution List and Recording a Name To edit a Distribution List and record a name: Log onto a System Administrator’s Mailbox. [Mgr] Select the System Administrator features. • Alternately dial SA (72). [DList] Select Distribution List editing. This is the Distribution List Menu. •...
  • Page 114 Issue 1.0 VM8000 Editing a Distribution List and Recording a Name (Continued) [Done] Select to accept the recorded name and go back to the Record Name Menu. • Alternately dial #. [Del] [Del] Select to erase the recorded name. • Alternately dial E (3). [Back] [Back] Select to exit to the Distribution List Menu.
  • Page 115: Erasing All Messages

    VM8000 Issue 1.0 Erasing All Messages Description The System Administrator can delete all messages in a Subscriber Mailbox. Erasing All Messages is an administrator’s maintenance tool. The administrator may need to use this tool if an employee has left the company or has an excessive number of messages stored in their mailbox.
  • Page 116 Issue 1.0 VM8000 Operation Erasing All Messages System-Wide Log On to System Administrator’s mailbox. Access System Administrator options. (72) [Not applicable] Select Subscriber Mailbox Maintenance options. [Subs] Enter the number of the Subscriber Mailbox you want to maintain. Erase all Subscriber Mailbox messages. (32) [Msgs] Go back to System Administrator options.
  • Page 117: Exiting A Mailbox

    VM8000 Issue 1.0 Exiting a Mailbox Description A Subscriber Mailbox user can exit their mailbox by dialing a code, pressing a soft key or by hanging up. After exiting, the subscriber can use their extension for normal call processing. Related Features Not applicable Programming No additional programming required.
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  • Page 119: External Transfer

    VM8000 Issue 1.0 External Transfer Description External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number. To set this up, assign a Dial Action Table action as a UTRF to a Common Abbreviated Dialing bin (e.g., #2000 + Pause for common bin 000).
  • Page 120 Issue 1.0 VM8000 Program the Common Abbreviated Dialing bin for External Transfer. 13-04-01 Abbreviated Dialing Number and Name or Service Code #2 The bin should contain just the outside telephone number you want External Transfer to dial. Refer to the SV8100 Programming Manual for more. No common Abbreviated Dialing numbers are stored by default.
  • Page 121: Fax Detection

    VM8000 Issue 1.0 Fax Detection Description The Automated Attendant can detect incoming fax calls and transfer them to a fax machine. With Fax Detection enabled, after the Automated Attendant answers a call it listens for incoming fax CNG tone. If it detects the tone, it does an unscreened transfer of the call to the specified company fax machine.
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  • Page 123: Flexible Answering Schedules

    VM8000 Issue 1.0 Flexible Answering Schedules Description The Automated Attendant can answer outside calls with different announcements and dialing options, depending on the time of day and day of week. For example, a company can set up separate schedules for weekdays, evenings, weekends, and specific holidays.
  • Page 124 Issue 1.0 VM8000 Operation Not applicable 2 - 96 Features...
  • Page 125: Flexible Call Routing

    VM8000 Issue 1.0 Flexible Call Routing Description The Automated Attendant provides outside callers with a wide variety of dialing (routing) options, such as customized announcements. Use Flexible Call Routing to eliminate or minimize the need for an operator or receptionist to handle outside calls. There are 3 components to Flexible Call Routing.
  • Page 126 Issue 1.0 VM8000 Programming Refer to Automated Attendant on page 2-45 for more on how to set up your Flexible Answering Schedules. Operation Not applicable 2 - 98 Features...
  • Page 127: Flexible Mailbox Numbering Plan

    VM8000 Issue 1.0 Flexible Mailbox Numbering Plan Description Flexible Mailbox Numbering Plan allows you to customize site extension numbers and be assured that VM8000 InMail adapts to the new configuration. When you change a port extension number, you can change the number of the mailbox assigned to that port to match.
  • Page 128 Issue 1.0 VM8000 Modify the Dial Action Tables to accommodate the new numbering. Refer to TRF Action - Screened Transfer (1) (TRF) on page 3-71. Optionally modify the active Dial Action Table actions for the new extension numbers. For example, to allow Automated Attendant callers to dial extension 5000, for digit 5: Change the Action to UTRF (2) or TRF (1).
  • Page 129 VM8000 Issue 1.0 Modify the Dial Action Tables to accommodate the new numbering. Refer to TRF Action - Screened Transfer (1) (TRF) on page 3-71. Make key 1 (digit 1) Action = UTRF (2) and Data = XX. Make key 11 (*) Action = REC1 (3) and Data = XX. Make key 12 (#) Action = LOGON (5) and Data = IXX.
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  • Page 131: Forced Unscreened Transfer

    VM8000 Issue 1.0 Forced Unscreened Transfer Description A Subscriber can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers by enabling this option in the Mailbox user interface. Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data (if provided by telco and enabled in programming) as the call is ringing.
  • Page 132 Issue 1.0 VM8000 Operation Not applicable 2 - 104 Features...
  • Page 133: Getting Recorded Help

    VM8000 Issue 1.0 Getting Recorded Help Description If a Subscriber Mailbox user dials an incorrect code or forgets what to dial while in their mailbox, they can request help from the VM8000 InMail voice prompts. Recorded Help provides the user with a built-in, interactive user’s guide. To get recorded help, the user dials 0.
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  • Page 135: Go To A Mailbox

    VM8000 Issue 1.0 Go To A Mailbox Description An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing.
  • Page 136 Issue 1.0 VM8000 Related Features Automated Attendant The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. Dial Action Table The GOTO action is a Dial Action Table option. Instruction Menu Be sure the Instruction Menu for the active Call Routing Mailbox describes how to use the GOTO action.
  • Page 137: Greeting

    VM8000 Issue 1.0 Greeting Description A Subscriber Mailbox user can record a personalized greeting for his mailbox. After the greeting is recorded, callers hear a prerecorded personalized greeting rather than a default message. The recorded message can include the following: Subscriber name Personal message (such as “Hello - I am on vacation this week”) Instructions on leaving a message or using other mailbox options...
  • Page 138 Issue 1.0 VM8000 Multiple Greetings In systems with Multiple Greetings, the mailbox subscriber can record up to three separate greetings and make any one of the three active. When a caller leaves a message in the subscriber’s mailbox, they hear the active greeting. This allows the subscriber, for example, to record separate greetings for work hours, after work, and during vacation.
  • Page 139 VM8000 Issue 1.0 Programming Set the maximum length of Subscribe Mailbox greetings. 47-01-03 Subscriber Message Length (Subs Msg Length) Set the maximum length of Subscriber Mailbox greetings (1-4095 seconds). This option also sets the maximum length of recorded messages for the following: Subscriber Mailbox users dialing RS to record and send a message.
  • Page 140 Issue 1.0 VM8000 To log into any valid Subscriber Mailbox, enter IXXX in the corresponding Number option. For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 enter LOGON for the Action and IXXX for the corresponding Number.
  • Page 141 VM8000 Issue 1.0 Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb (Continued) Change Auto Attendant Do Not Disturb. Turn Auto Attendant Do Not Disturb off or on. [Auto-attendant Dnd: On] [Auto-attendant Dnd: Off] Go back to mailbox Main Menu. [Exit] Plays Help message.
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  • Page 143: Group (Shared) Mailbox

    VM8000 Issue 1.0 Group (Shared) Mailbox Description Department/Ring Group Mailbox Group (Shared) Mailbox A Group Mailbox is a Department Group Mailbox shared by a group of co- workers. It is normally a Subscriber Mailbox. If a caller leaves a message at any extension within the group that shares the mailbox, the system stores the message in the shared Group Mailbox.
  • Page 144 Issue 1.0 VM8000 UCD Group Mailbox If a UCD Group is set to overflow to voice mail, an unanswered call into the group is picked up by the UCD Group Mailbox. The UCD Group Mailbox can be a Subscriber Mailbox (to allow the caller to leave a message) or a Routing Mailbox (to provide additional dialing options or an announcement).
  • Page 145 VM8000 Issue 1.0 An Automated Attendant caller attempting to leave a Quick Message or do a Remote Logon at an extension assigned to the Group mailbox hears, “That mailbox does not exist.” They then return to the Automated Attendant. Programming Assign extensions to the Department Group.
  • Page 146 Issue 1.0 VM8000 47-03-02 Group Mailbox Number The Group Mailbox Number is the same as the Department Group master (pilot) number. Use this option to select the Department Group master (pilot) number associated with the Group Mailbox you are programming. By default, Department Group Mailbox Numbers are not assigned.
  • Page 147 VM8000 Issue 1.0 47-08 Call Routing Mailbox Options 47-09 Announcement Mailbox Options Set up the Subscriber Mailbox options for the Department Group Mailbox. For Auto Attendant Direct to Voice Mail: 47-06-07 Auto Attendant Direct to Voice Mail Enable (Yes) or disable (No) Auto Attendant Direct to Voice Mail for the Group Mailbox.
  • Page 148 Issue 1.0 VM8000 47-06-01 Number of Messages Set the maximum number of messages (1~99) that can be left in the Group Mailbox. By default, this option is 20. 47-06-06 Message Waiting Lamp Enable (Yes) Message Waiting lamping at the extensions sharing the Group Mailbox.
  • Page 149 VM8000 Issue 1.0 Operation Refer to the following features for operation of the specific Group Mailbox type: Announcement Mailbox Routing Mailbox Directory Dialing Subscriber Mailbox InMail System Guide 2 - 121...
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  • Page 151: Guest Mailbox

    VM8000 Issue 1.0 Guest Mailbox Description An outside party can have their own Guest Mailbox mailbox for receiving and sending messages. A Guest Mailbox is a Subscriber Mailbox that does not have an extension associated with it. It is instead associated with a virtual extension. A Guest Mailbox has many of the VM8000 InMail features of a Subscriber Mailbox.
  • Page 152 Issue 1.0 VM8000 Make Call A Make Call callback to a Guest Mailbox is helpful only if an extension has a Call Coverage key for the virtual extension associated with the Guest Mailbox. Otherwise, the callback cannot be answered. A Guest Mailbox user can use Make Call to return a call left in the Guest Mailbox. Main Menu The Main Menu provides assess to the features available to a Guest Mailbox.
  • Page 153 VM8000 Issue 1.0 Programming Set up a virtual extension for the Guest Mailbox. 11-04-01 Virtual Extension Numbering Assign an unused extension number to an available virtual station port. For example, assign extension 400 to virtual station port 1. Activate an unused mailbox for the virtual extension. 47-02-01 Mailbox Active (Mailbox Active) Enter 1 to activate a mailbox for the virtual station port.
  • Page 154 Issue 1.0 VM8000 Transferring your call to a Guest Mailbox To transfer your active call to a coworker’s mailbox: Press Hold. Press Message. Dial the Guest Mailbox number. Press Speaker to hang up. To transfer a call to a coworker’s mailbox from a single line telephone, use the following procedure: Hookflash + Dial + Dial the coworker’s mailbox + Hang up.
  • Page 155: Hang Up

    VM8000 Issue 1.0 Hang Up Description Hang Up is an Automated Attendant option that immediately hangs up the outside call. When setting up a Dial Action Table, you may want to use Hang Up for unused actions (rather than the caller hearing the standard error message). You might also want to use the Hang Up action as the Timeout destination for callers that wait too long to dial after the Automated Attendant answers.
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  • Page 157: Instruction Menu

    VM8000 Issue 1.0 Instruction Menu Description The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruction Menu greets callers and provides them with the Automated Attendant dialing options. The Instruction Menu is associated with the active Call Routing Mailbox.
  • Page 158 Issue 1.0 VM8000 Operation Recording an Instruction Menu for a Call Routing Mailbox Log On to System Administrator’s mailbox. (72) Access System Administrator options. [Not applicable] Select Instruction Menus. [Instr] Enter the Call Routing Mailbox number. Listen to the current Instruction Menu (if any). [Lstn] Exit listen mode.
  • Page 159: Leaving A Message

    VM8000 Issue 1.0 Leaving a Message Description An extension user or outside caller can leave a voice message in a coworker’s mailbox if that extension is busy, unanswered, or in Do Not Disturb. Leaving a voice message is a handy and efficient way to communicate with coworkers that avoids post-it notes, message pads, and unnecessary email.
  • Page 160 Issue 1.0 VM8000 Dialing Options While Leaving a Message Action 47-02-14 Next Call 47-02-13 Dialing Digit Routing Mailbox Option Dialed Trunk Call Intercom Call Undefined Caller hears, “That is an invalid entry,” and the greeting repeats. VM8000 InMail hangs up. Caller skips greeting and can immediately start recording.
  • Page 161 VM8000 Issue 1.0 Programming No additional programming required. Operation Leaving a Message for a Coworker To leave a message in the mailbox of an unanswered extension: Press Message. Leave message and hang up. Leave message and dial Dialing # sends the message and hangs up. Leaving a Message from Outside the Company To leave a message in a mailbox: Leave message and hang up.
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  • Page 163 VM8000 Issue 1.0 Listening to Messages Description While or after listening to a message, a Subscriber Mailbox user has many message handling options from which to choose. The listening options let you quickly and efficiently manage your voice mail messages, respond to the message sender, or forward the message to a coworker for additional handling.
  • Page 164 Issue 1.0 VM8000 Notes: If a subscriber’s mailbox is set to Auto Save messages, VM8000 InMail saves partially listened-to messages but does not relamp the keyset for those messages. For example: A subscriber with new messages calls his mailbox. The subscriber presses L to listen to a portion of each message and then exits his mailbox.
  • Page 165: Listening To Messages

    VM8000 Issue 1.0 Programming Set the Message Backup/Go Ahead Time. 47-01-05 Message Backup/Go Ahead Time (Msg Bkup/Adv Time) This interval sets how far VM8000 InMail backs up (1~60 seconds) when a mailbox user dials B while recording or listening to their messages. This interval also sets how far VM8000 InMail jumps ahead (1~60 seconds) when a user dials while listening to messages.
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  • Page 167: Live Record

    VM8000 Issue 1.0 Live Record Description Live Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Live Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions).
  • Page 168 Issue 1.0 VM8000 Enable or disable the Live Record beep. 47-02-07 Recording Conversation Beep (Rec Conv Beep) Enable (1) the Live Record beep. By default, the beep is enabled (1). 45-01-06 Record tone Alert Tone Interval Optionally set the repeat interval (0~64800 seconds) for the additional Live Record beep provided by the telephone system.
  • Page 169: Log On To Voice Mail

    VM8000 Issue 1.0 Log On to Voice Mail Description A subscriber can log on to their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log on to their mailbox.
  • Page 170 Issue 1.0 VM8000 While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then # and their mailbox number to log on to their mailbox. By default, this option is provided in Call Routing Mailbox 1. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logons.
  • Page 171 VM8000 Issue 1.0 For example, to have the Automated Attendant request callers to enter the number of the Subscriber Mailbox into which they wish to log, for key 3 enter LOGON for the Action and N for the corresponding Number. When callers dial 3, they hear, “Please enter your mailbox number.”...
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  • Page 173: Mailbox Announcement Message

    VM8000 Issue 1.0 Mailbox Announcement Message Description The Mailbox Announcement Message is a message, recorded by the System Administrator, that plays to each subscriber when they log onto their mailbox. The message will play at each log on until it expires, is deleted, or made inactive by the System Administrator.
  • Page 174 Issue 1.0 VM8000 Operation Recording a Mailbox Announcement Message To record a Mailbox Announcement Message: Log onto System Administrator’s Mailbox. [System Admin] Select the System Administrator Menu. [Mgr] • Alternately dial SA (72). [MboxAn] Select to go to the Mailbox Announcement Message Menu. •...
  • Page 175 VM8000 Issue 1.0 Recording a Mailbox Announcement Message (Continued) [Erase] Select to erase the Mailbox Announcement Message. • Alternately dial E (3). [Exit] Select to go back to the System Administrator Menu. • Alternately dial #. Listening to a Mailbox Announcement Message To listen to a Mailbox Announcement Message: Log onto Subscriber Mailbox.
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  • Page 177: Mailbox Name

    VM8000 Issue 1.0 Mailbox Name Description A caller leaving a message in a Subscriber Mailbox can hear the mailbox’s prerecorded name instead of the mailbox number. The prerecorded Mailbox Name gives the subscriber’s mailbox that personal touch. Prior to leaving a message, callers hear the name instead of the default “extension xxx”...
  • Page 178 Issue 1.0 VM8000 Recording Your Mailbox Name Pause or restart recording. [Resume] [Pause] Erase recording. [Cncl] Exit recording mode. [Done] Erase the currently recorded name. [Erase] Go back to the Mailbox Main Menu. [Exit] Plays Help message. 2 - 150 Features...
  • Page 179 VM8000 Issue 1.0 Recording or Erasing Co-worker’s Names from a System Administrator’s Mailbox Log On to System Administrator’s Mailbox. Access System Administrator options. (72) [Not applicable] Select Subscriber Mailbox Maintenance options. [Subs] Enter the number of the Subscriber Mailbox you want to maintain. Erase the mailbox name.
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  • Page 181: Mailbox Options Menu

    VM8000 Issue 1.0 Mailbox Options Menu Description The Mailbox Options Menu is a sub-menu of a subscriber’s Main Menu that provides access to the Auto Time Stamp, Mailbox Security Code Delete, and Message Notification features. The chart below summarizes these options. Auto Time Stamp helps if the subscriber needs to know the time and date of each message they receive without taking any extra steps.
  • Page 182 Issue 1.0 VM8000 Operation Accessing the Mailbox Options Menu Log On to Subscriber Mailbox. Access the Mailbox Options Menu. (67) [Not applicable] Plays Help message. 2 - 154 Features...
  • Page 183: Mailbox Security Code Delete

    VM8000 Issue 1.0 Mailbox Security Code Delete Description The System Administrator can delete the security code for any Subscriber Mailbox. This effectively unlocks the mailbox. If mailbox security is not necessary, deleting a mailbox security code speeds up mailbox log on. Without a security code, the subscriber just presses their Message key to immediately log on to their mailbox.
  • Page 184 Issue 1.0 VM8000 Operation Deleting a Mailbox Security Code Log On to System Administrator’s Mailbox. Access System Administrator options. (72) [Not applicable] Select Subscriber Mailbox Maintenance options. [Subs] Enter the number of the Subscriber Mailbox you want to maintain. S (7) Erase the mailbox Security Code.
  • Page 185: Main Menu

    VM8000 Issue 1.0 Main Menu Description After a Subscriber Mailbox user logs into their mailbox, VM8000 InMail provides them with the Main Menu of options. The Main Menu provides quick access to the most commonly used mailbox features in a central location. It includes listening and recording options, as well as additional selections for recording mailbox names and greetings.
  • Page 186 Issue 1.0 VM8000 Related Features See the Mailbox Main Menu chart above. Programming No additional programming required. Operation Accessing the Mailbox Main Menu Log On to Subscriber Mailbox. You automatically go to the mailbox Main Menu. Plays Help message which summarizes the Main Menu options. Mailbox Main Menu on page 2-157 for the Main Menu options.
  • Page 187: Make Call

    VM8000 Issue 1.0 Make Call Description Make Call lets a Subscriber Mailbox user listen to a voice message and dial MC to return the call without knowing their caller’s phone number. Make Call automates returning messages since you don’t have to dial the message sender’s telephone number.
  • Page 188 Issue 1.0 VM8000 14-02-10 Analog Trunk Data Setup - Caller ID Enable (1) a trunk’s ability to receive Caller ID data. By default, a trunk’s ability to receive Caller ID data is disabled (0). 14-01-22 Basic Trunk Data Setup - Caller ID to Voice Mail Enter 1 (Yes) to enable this option.
  • Page 189 VM8000 Issue 1.0 20-06-01 Class of Service for Extensions Assign Class of Service to extensions (1-15). Operation Using Make Call from your Mailbox Log On to Subscriber Mailbox. Listen to the message for which you want to make a return call. [Lstn] Dial this code while listening to the message you want to return.
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  • Page 191: Message Count Display

    VM8000 Issue 1.0 Message Count Display Description The telephone display provides interactive status updates for the subscriber’s mailbox. When initially logged on to the mailbox, the telephone display shows the number of new and saved messages. The message count automatically updates as the subscriber receives new messages and processes older messages.
  • Page 192 Issue 1.0 VM8000 If a user has both new Voice Mail messages and Messages Waiting: Pressing Message shows the number of new voice mail messages. Pressing Vol Up and Vol Down scrolls between the voice mail messages count and the Message Waiting count. Pressing Message a second time either calls Voice Mail or returns the Message Waiting call, depending on which count is displayed.
  • Page 193: Message Delete

    VM8000 Issue 1.0 Message Delete Description A Subscriber Mailbox user can delete any message left in their mailbox. Message Delete lets the subscriber do their own mailbox maintenance. They can delete messages they no longer need and save messages that contain essential information.
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  • Page 195: Message Forward

    VM8000 Issue 1.0 Message Forward Description A Subscriber Mailbox user can forward a message in their mailbox to a coworker or coworkers. Forwarding is helpful when a subscriber receives a message with which a coworker can assist them. Rather than sending a new message, the subscriber can just forward the message with which they need help.
  • Page 196 Issue 1.0 VM8000 Operation Forwarding a Message Log On to Subscriber Mailbox. Access the Message Listen mode (to listen to the message that you want to forward). [Lstn] Access the Message Forward Menu. (63) [Not applicable] Enter the number of the mailbox to which you want to forward the message.
  • Page 197: Message Length

    VM8000 Issue 1.0 Message Length Description You can set the maximum length of a message that can be left in a Subscriber Mailbox. When a caller tries to leave a message that exceeds the limit, they hear, “You have reached the recording limit.” VM8000 InMail sends the portion of the message that fits within the allowed Message Length and hangs up.
  • Page 198 Issue 1.0 VM8000 47-01-04 Non-Subscriber Message Length (Mbox Msg Length) This option sets the maximum length (1~4095 seconds) of recorded messages for: Automated Attendant callers leaving a message or Quick Message in a Subscriber Mailbox. Outside callers transferred by an extension user to a Subscriber Mailbox. By default, these types of messages are 120 seconds long maximum.
  • Page 199: Message Listen Mode

    VM8000 Issue 1.0 Message Listen Mode Description After logging on to their mailbox, the subscriber can select the category of messages they want to hear. Then they can listen to just new messages, just saved messages, or all messages. Message Listen Mode lets the subscriber customize their mailbox to initially play just the list of messages they want to hear.
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  • Page 201: Message Notification

    VM8000 Issue 1.0 Message Notification Description Once activated by the Subscriber Mailbox user, Message Notification dials a telephone number to let the user know when there are new messages in their mailbox. With Message Notification, a subscriber who is out of the office does not have keep calling their mailbox remotely to find out if they have new messages.
  • Page 202 Issue 1.0 VM8000 After the recipient logs on to the mailbox, the notification is considered acknowledged and does not reoccur until the subscriber receives new messages. If the recipient doesn’t answer, the system retries the callout number. After completing the programmed number of callout attempts, Message Notification stops.
  • Page 203 VM8000 Issue 1.0 14-05-01 Trunk Groups Assign trunks to trunk groups (1~8). By default, all trunks are in group 1. 14-06-01 Trunk Group Routing Set up Trunk Group Routing. There are 8 routing tables, with 4 routes in each table. By default, the first route in routing table 1 is trunk group 1.
  • Page 204 Issue 1.0 VM8000 47-01-12 Wait Between RNA Non-Pager Callout Attempts (Notify RNA Intvl) Set how long VM8000 InMail will wait (1~255 minutes), after it dials an unanswered non-pager callout destination, before retrying the callout number. The default setting for this option is 30 minutes. There are three types of unanswered non-pager callouts: If the callout rings the destination longer than the 47-01-13 Wait for Answer Non-Pager Callout Attempts option.
  • Page 205 VM8000 Issue 1.0 47-01-08 Delay in Dialing Digital Pager Callback Number (Pager Dial Delay) Set the delay (0~99 seconds) that occurs just before VM8000 InMail dials the Digital Pager Callback Number portion of the Message Notification callout number for a digital pager. Set this delay so the pager service has enough time to connect to the digital pager before sending the callback number.
  • Page 206 Issue 1.0 VM8000 Operation Setting Up Message Notification Log On to Subscriber Mailbox. Access the Mailbox Options menu. (67) [Not applicable] Access the Message Notification Options Menu. [Notif] VM8000 InMail plays a summary of your Message Notification settings. The your telephone display shows your current notification settings (see sample below).
  • Page 207 VM8000 Issue 1.0 Setting Up Message Notification (Continued) Skip this option without changing your entry. [Next] Back up to the previous level without changing your entry. [Exit] When you see: Notify Via The notification destination is a telephone number. [Num] The notification destination is a digital pager.
  • Page 208 Issue 1.0 VM8000 Answering a Message Notification Callout to a Telephone To answer a Message Notification to a telephone: Answer the callout at the programmed destination. If VM8000 InMail does not hear your voice (or you do not speak), go to the next step and dial 1 to proceed.
  • Page 209: Message Playback Direction

    VM8000 Issue 1.0 Message Playback Direction Description When a user dials (5) after logging on to their mailbox, VM8000 InMail plays their messages in either LIFO (last-in-first-out) or FIFO (first-in-first-out) order. Since Message Playback Direction lets a subscriber listen to messages in the order they find most helpful, check with them to find out how they want this option set.
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  • Page 211: Message Record

    VM8000 Issue 1.0 Message Record Description Record and Send a Message on page 2-207. Related Features Record and Send a Message on page 2-207. Programming Record and Send a Message on page 2-207. Operation Record and Send a Message on page 2-207.
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  • Page 213: Message Reply

    VM8000 Issue 1.0 Message Reply Description A Subscriber Mailbox user can reply to a message from a coworker by dialing RE, without knowing the caller’s extension or mailbox number. Message Reply saves the subscriber valuable time since they don’t need to know the sender’s extension number or send a separate message to respond.
  • Page 214 Issue 1.0 VM8000 Message Reply Pause or restart recording. [Resume] [Pause] Erase recording. [Cncl] End the recording. [Done] Back up and re-enter the mailbox number. [MBOX] [Exit] Exit without recording and go back to the Message Listen menu. Exit and go back to the mailbox Main Menu. [Exit] Plays Help message 2 - 186...
  • Page 215: Message Storage Limit

    VM8000 Issue 1.0 Message Storage Limit Description Message Storage Limit sets how many messages can be left in a Subscriber Mailbox. Message Storage Limit is another invaluable tool for managing VM8000 InMail’s voice message storage space. To conserve storage space and make it available for new messages, decrease the Message Storage Limit.
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  • Page 217: Message Waiting Lamp

    VM8000 Issue 1.0 Message Waiting Lamp Description An extension’s Message Waiting (MSG) lamp flashes on the telephone to indicate that the user has new messages waiting in their mailbox. After VM8000 InMail is properly installed and programmed, telephone Message Waiting Lamp operation is automatic.
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  • Page 219: Multiple Company Greetings

    VM8000 Issue 1.0 Multiple Company Greetings Description The Automated Attendant can answer each individual trunk (outside line) with a unique greeting and unique set of dialing options. Since there are a total of 8 Answer Tables, this allows up to 8 companies or departments to share a single VM8000 InMail.
  • Page 220 Issue 1.0 VM8000 Programming Assign an Answer Table to each trunk. 47-10-01 Answer Table Assignment (Answer Table) Assign an Answer Table (1~8) to each trunk that the Automated Attendant should answer. By default, all trunks are assigned to Answer Table 1. See the following features for more: Answer Tables on page 2-29.
  • Page 221: Next Call Routing Mailbox

    VM8000 Issue 1.0 Next Call Routing Mailbox Description The Next Call Routing Mailbox provides callers with additional dialing options while listening to a Subscriber Mailbox recorded, or the default greeting. It also provides additional dialing options to callers routed to an Announcement Mailbox. Next Call Routing Mailbox lets the caller choose how VM8000 InMail should handle their call.
  • Page 222 Issue 1.0 VM8000 Dialing Options while Listening to a Subscriber Mailbox Greeting 47-02-14 Next Action Call 47-02-13 Digit Routing Dialing Option Dialed Trunk Call Intercom Call Mailbox Undefined Caller hears, “That is an invalid entry,” and the greeting repeats. VM8000 InMail hangs up. Caller skips greeting and can immediately start recording.
  • Page 223 VM8000 Issue 1.0 Logging On to a Subscriber Mailbox while Listening to the Greeting A subscriber who wishes to log on to their mailbox while listening to their greeting must have the option set in their Next Call Routing Mailbox. To allow this ability, for example: Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
  • Page 224 Issue 1.0 VM8000 Direct Announcement Mailbox Routing (If the outside caller routes directly to the Announcement Mailbox) 47-09-01 Next 47-09-02 47-09-03 Call Repeat Hang Up Action Routing Count After Mailbox Undefined 0 (No repeats) If the caller doesn’t dial, after the 0 = None announcement VM8000 InMail hangs up.
  • Page 225 VM8000 Issue 1.0 Routed Announcement Mailbox Routing (If outside caller routes to Announcement Mailbox from Call Routing Mailbox) 47-09-01 47-09-02 47-09-03 Next Call Repeat Hang Up Action Routing Count After Mailbox Undefined 0 (No repeats) If the caller doesn’t dial, after the announcement the caller goes back to the initial Call Routing Mailbox.
  • Page 226 Issue 1.0 VM8000 Routed Announcement Mailbox Routing (Continued) (If outside caller routes to Announcement Mailbox from Call Routing Mailbox) 47-09-01 47-09-02 47-09-03 Next Call Repeat Hang Up Action Routing Count After Mailbox 1~32 (valid x (x number of If caller doesn’t dial, they hear the announcement x number of times and Call Routing repeats)
  • Page 227 VM8000 Issue 1.0 Programming Announcement Mailboxes Assign the Next Call Routing Mailbox for the Announcement Mailbox (if required). 47-09-01 Next Call Routing Mailbox (Next CR Mbox) Specify the Routing Mailbox (1~32) to which the caller should route after hearing the Announcement Mailbox message. By default, this option is 0 (Undefined).
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  • Page 229: Programming Voice Mail

    VM8000 Issue 1.0 Programming Voice Mail Description You can program (customize) VM8000 InMail using the PCPro and WebPro programming applications. You can also do limited programming from the System Administrator’s mailbox. Check with NTAC for availability of updated versions of these programs for SV8100.
  • Page 230 Issue 1.0 VM8000 Related Features System Administrator The System Administrator can do limited VM8000 InMail programming, such as recording Automated Attendant announcements, recording mailbox names, and deleting messages from mailboxes. Programming See Description at the beginning of this feature. Operation See Description at the beginning of this feature.
  • Page 231: Quick Message

    VM8000 Issue 1.0 Quick Message Description Quick Message is a Dial Action Table action that allows Automated Attendant callers to dial a digit (normally *) followed by a mailbox number to leave a message in a Subscriber Mailbox. Since Quick Message is enabled by default, it is an efficient way for experienced Automated Attendant callers to leave messages.
  • Page 232 Issue 1.0 VM8000 Programming Optionally set up a Quick Message with Greeting (REC1) Action. 47-13-01 Dial Action Tables: REC1 Action - Quick Message With Greeting (3) (REC1) To have the caller leave a Quick Message at a specific extension, the corresponding Number option should be the extension number.
  • Page 233 VM8000 Issue 1.0 Operation Leaving a Quick Message To leave a Quick Message after the Automated Attendant answers: Dial Dial the Subscriber Mailbox number. Leave message and hang up. - OR - Leave message and dial Dialing may provide you with additional dialing options. This depends on how the called mailbox’s Next Call Routing Mailbox is set up.
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  • Page 235: Record And Send A Message

    VM8000 Issue 1.0 Record and Send a Message Description A Subscriber Mailbox user can record and send a message to any other Subscriber Mailbox. Record and Send a Message is the heart of the VM8000 InMail voice messaging system. It allows coworkers to efficiently stay in touch and exchange essential information without relying on message slips, memos, or email.
  • Page 236 Issue 1.0 VM8000 Operation Record and Send a Message Log On to Subscriber Mailbox. Record and send a message. (77) [Rec] Enter the number of the mailbox to receive the message. Start recording. [Contd] Options available while recording. Pause or restart recording. [Resume] [Pause] Erase recording.
  • Page 237: Remote Programming

    VM8000 Issue 1.0 Remote Programming Description You can remotely program (customize) VM8000 InMail using the PCPro and WebPro programming applications. You can also do limited remote programming from the System Administrator’s mailbox. Check with NTAC for availability of updated versions of these programs for SV8100.
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  • Page 239: Routing Mailbox

    VM8000 Issue 1.0 Routing Mailbox Description The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. By default, VM8000 InMail provides 32 Call Routing Mailboxes (1~32). However, you can assign any of the 32 Routing Mailboxes as a Call Routing Mailbox.
  • Page 240 Issue 1.0 VM8000 The block diagram below shows the default VM8000 InMail Automated Attendant configuration. DIL to Voice Mail Master (200) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options...
  • Page 241 VM8000 Issue 1.0 Related Features Answer Tables The Call Routing Mailbox associates specific dialing options (Dial Action Table) with an Answer Table. Automated Attendant The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. Routing Mailbox The Call Routing Mailbox provides the dialing instructions (Dial Action Table) and announcements to Automated Attendant Callers.
  • Page 242 Issue 1.0 VM8000 47-08-03 Time Limit for Dialing Commands (Dialing Timeout) Enter the new timeout duration (0-99 seconds). By default, Automated Attendant callers have 5 seconds to dial commands. In the event the timeout duration is exceeded or is not programmed, the following actions occur: When a Timeout action is programmed, the call routes to that destination.
  • Page 243 VM8000 Issue 1.0 Operation Recording an Instruction Menu for a Call Routing Mailbox Log On to System Administrator’s mailbox. SA (72) Access System Administrator options. [Not applicable.] I (4) Select Instruction Menus. [Instr] Enter the Call Routing Mailbox number (001~008). Listen to the current Instruction Menu (if any).
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  • Page 245: Screened Transfer

    VM8000 Issue 1.0 Screened Transfer Description Screened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Screened Transfer (and its related feature Unscreened Transfer) allows the VM8000 InMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator.
  • Page 246 Issue 1.0 VM8000 Screened Transfer (TRF) Operation Call = Call answered by the Automated Attendant. Extension = Extension dialed by Automated Attendant caller. If Auto Attendant Do Not Disturb is off, see Auto Attendant Do Not Disturb on page 2-39 for more information.
  • Page 247 VM8000 Issue 1.0 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Automated Attendant The Answer Table determines how the Automated Attendant answers calls. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.
  • Page 248 Issue 1.0 VM8000 To have Screened Transfer call a specific extension, the corresponding Number option should be that extension number. The caller then dials that single digit to reach the extension. For example, to have callers dial 8 to reach extension 303, for key 8 enter TRF for the Action and 303 for the corresponding Number.
  • Page 249: Security Code

    VM8000 Issue 1.0 Security Code Description A mailbox can have a security code to protect it from unauthorized access. A Security Code must have 4 digits, using 0~9. If a subscriber wants to keep their mailbox private, they can enter a Security Code. No one else can use the subscriber’s mailbox, unless they know the code.
  • Page 250 Issue 1.0 VM8000 Operation Changing or Deleting a Security Code (From your Subscriber Mailbox) Log On to Subscriber Mailbox. Access the Mailbox Options Menu. (67) [Not applicable] Access the Security Code options. [Sec] Enter new Security Code (4 digits). Accept Security Code entry and go back to the Mailbox Options Menu.
  • Page 251: Single Digit Dialing

    VM8000 Issue 1.0 Single Digit Dialing Description An Automated Attendant caller can press a single key to route to an extension, route to another destination, or use an VM8000 InMail feature. Single Digit Dialing simplifies the Automated Attendant since the caller dials a single digit to reach an extension or use an option.
  • Page 252 Issue 1.0 VM8000 Related Features Instruction Menu The active Instruction Menu should describe the Single Digit Dialing options. Also refer to Dial Action Table Key Action Summary on page 2-223. Programming Refer to Dial Action Table Key Action Summary on page 2-223.
  • Page 253: Station Mailbox

    VM8000 Issue 1.0 Station Mailbox Description Station Mailbox is one of three mailbox categories: Personal, Group and Undefined. Personal Mailbox is the category of mailboxes assigned to stations (extensions). All Personal Mailboxes are Subscriber Mailboxes. For more on the options available to Station Mailboxes, see Subscriber Mailbox on page 2-227.
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  • Page 255: Subscriber Mailbox

    VM8000 Issue 1.0 Subscriber Mailbox Description A Subscriber Mailbox is the mailbox assigned to a telephone system extension. The telephone assigned to the Subscriber Mailbox is called the subscriber’s extension. When an extension user accesses their voice mail, they are using their Subscriber Mailbox.
  • Page 256 Issue 1.0 VM8000 Make Call To simplify returning outside calls, VM8000 InMail can ask the caller leaving a message to enter their phone number prior to leaving the message. The subscriber can then dial to call the person back. Main Menu The Main Menu provides access to the features available to a Subscriber Mailbox.
  • Page 257 VM8000 Issue 1.0 Programming Set up a Subscriber Mailbox. 47-02-01 Mailbox Active (Mailbox Active) Activate (1) the Subscriber Mailbox. By default, Subscriber Mailboxes 1~8 are active (1). All other Subscriber Mailboxes are inactive (0). 47-02-02 Mailbox Number (Mailbox Number) Assign the mailbox number to each active Subscriber mailbox. Normally, the mailbox number is the same as the extension number.
  • Page 258 Issue 1.0 VM8000 Operation Not applicable 2 - 230 Features...
  • Page 259: System Administrator

    VM8000 Issue 1.0 System Administrator Description The System Administrator is a Subscriber Mailbox that has unique system administration features such as recording Menus and deleting messages in a coworker’s mailbox. The System Administrator features are an essential part of VM8000 InMail setup since they allow the recording of the system-wide messages and provide Subscriber Mailbox maintenance.
  • Page 260 Issue 1.0 VM8000 System Administrator Options (Continued) L (5) Create, delete and edit Distribution List on page [Dlist] Message Distribution 2-83. Lists. Record, listen to or Mailbox Announcement [MboxAn] delete a Mailbox Message on page 2-145. Announcement message. Related Features Subscriber Mailbox Only a Subscriber Mailbox can be a System Administrator.
  • Page 261: System Administrator Mailbox

    VM8000 Issue 1.0 System Administrator Mailbox Description A System Administrator Mailbox is a Subscriber Mailbox in which you have enabled the System Administrator option. This provides the subscriber with system administration abilities. VM8000 InMail can have multiple System Administrator Mailboxes. Turn to System Administrator on page 2-231 for more.
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  • Page 263: System Re-Initialization

    VM8000 Issue 1.0 System Re-initialization Description Initializing the telephone system automatically initializes all VM8000 InMail programming. You may want to do this if the site requirements significantly change and it is easier to start over from default than remove all your custom programming. Re-initializing VM8000 InMail returns all programmed options to their default values.
  • Page 264 Issue 1.0 VM8000 System To erase recorded messages and Subscriber Mailbox Security Code refer to Administrator on page 2-231. The recorded messages include: Instruction Menus Announcement Mailbox messages Messages left in a Subscriber Mailbox Subscriber Mailbox greetings Subscriber Mailbox names Operation Not applicable 2 - 236...
  • Page 265: Time And Date

    VM8000 Issue 1.0 Time and Date Description Since VM8000 InMail is completely integrated with the telephone system software, the VM8000 InMail time and date is the same as the phone system time and date. Since time and date is used on telephone displays and with the Auto Time Stamp and Time and Date Stamp features, be sure to set it accurately.
  • Page 266 Issue 1.0 VM8000 Operation Hearing the Current Time and Date Log On to Subscriber Mailbox. TI (84) Access the Time and Date option. VM8000 InMail plays the time and date, and then returns you to the mailbox Main Menu. Plays Help message. 2 - 238 Features...
  • Page 267: Time And Date Stamp

    VM8000 Issue 1.0 Time and Date Stamp Description While listening to a message, a Subscriber Mailbox user can dial TI to hear the Time and Date the message was left. This is a handy option while reviewing messages. The subscriber can just dial a code to find out when the message arrived. Time and Date Stamp with Caller ID With Caller ID installed, a mailbox user can dial TI while listening to a message to hear the time the message was sent, as well as the caller’s number.
  • Page 268 Issue 1.0 VM8000 Operation Hearing the Time and Date a Message was Left Log On to Subscriber Mailbox. Access the Message Listen mode. [Lstn] (84) Hear the time and date the message was sent. Turn to Listening to Messages on page 2-135 for more on your listening options.
  • Page 269: Transfer To A Mailbox

    VM8000 Issue 1.0 Transfer to a Mailbox Description An extension user can transfer their active call to a coworker’s mailbox. This lets the caller leave a personal message for the coworker. Transfer to a Mailbox is one of the big conveniences of VM8000 InMail since the caller can state their business and not have to call back later.
  • Page 270 Issue 1.0 VM8000 Operation Transferring your call to a Coworker’s Mailbox To transfer your active call to a coworker’s mailbox: Press Transfer. Press Message. Dial your coworker’s mailbox number (e.g., 101 for extension 101). Press Speaker to hang up. To optionally transfer a call to coworker mailbox without first ringing their phone, press Message before dialing their mailbox number.
  • Page 271: Undefined Routing

    VM8000 Issue 1.0 Undefined Routing Description An Automated Attendant Undefined Routing is a Dial Action Table key assignment for which there is no routing defined. When an Automated Attendant caller dials a digit and no routing is assigned, VM8000 InMail plays: “That is an invalid entry.” VM8000 InMail then repeats the dialing options (Instruction Menu) to the caller.
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  • Page 273: Unscreened Transfer

    VM8000 Issue 1.0 Unscreened Transfer Description Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system extensions. Unscreened Transfer (and its related feature Screened Transfer) allows the VM8000 InMail Automated Attendant to transfer outside calls to system extensions without a live receptionist or operator.
  • Page 274 Issue 1.0 VM8000 Unscreened Transfer (UTRF) Operation Call = Call answered by the Automated Attendant. Extension = Extension dialed by Automated Attendant caller. If Auto Attendant Do Not Disturb is off, see Auto Attendant Do Not Disturb on page 2-39. Extension Idle Extension Busy Extension in DND...
  • Page 275 VM8000 Issue 1.0 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Automated Attendant The Answer Table determines how the Automated Attendant answers calls. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.
  • Page 276 Issue 1.0 VM8000 Programming Assign the UTRF action to a key on the active Dial Action Table. 47-13-01 Dial Action Tables: UTRF Action - Unscreened Transfer (2) (UTRF) Normally, the corresponding Number option should be XXX. Note that the key you choose for this action is the first digit of the called extension number.
  • Page 277: Voice Mail Overflow

    VM8000 Issue 1.0 Voice Mail Overflow Description The telephone system can automatically reroute unanswered outside calls to the In-Mail Automated Attendant. Voice Mail Overflow ensures that VM8000 InMail picks up calls that do not go through. This allows callers to leave a message rather than having to call back later.
  • Page 278 Issue 1.0 VM8000 Related Features Answer Tables Determines how the Automated Attendant answers outside calls on each trunk. Automated Attendant The Answer Table determines how the Automated Attendant answers calls. Routing Mailbox The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.
  • Page 279 VM8000 Issue 1.0 Assign VM8000 InMail as the overflow (no answer) destination. 22-08-01 DIL/IRG No Answer Destination For each trunk assigned as a DIL above, enter the VM8000 InMail Department Group pilot number to make VM8000 InMail the overflow (no answer) destination.
  • Page 280 Issue 1.0 VM8000 Programming Department Calling Group Overflow for Screened Transfers (TRFs) Set up the Department Group. 16-02-01 Department Group Assignment for Extensions. Assign telephone extensions to a Department Group. By default, telephone extensions are assigned to Department Group 1. Assign the VM8000 InMail extensions to a unique Department Group (e.g., No other extensions should be in this group.
  • Page 281 VM8000 Issue 1.0 47-03-03 Group Mailbox Type (Mailbox Type) Assign the Group Mailbox category ( =Call Routing, =Subscriber, =Undefined). By default, the Group Mailbox type is 1 (Subscriber). Set up the options for the Group Mailbox used for Department Group overflow. If you entered (Call Routing) for 47-03-03 Group Mailbox Type: 47-07 VM8000 InMail Routing Mailbox Options on page 3-42.
  • Page 282 Issue 1.0 VM8000 In the active Dial Action Table, assign an Unscreened Transfer (UTRF) Action to the Department Group master number. 47-13-01 Dial Action Tables: UTRF Action - Unscreened Transfer (2) (UTRF) The corresponding Number option should be the Department Group master number.
  • Page 283 VM8000 Issue 1.0 47-06-11 Dialing Option on page 3-38. 47-06-12 Next Call Routing Mailbox (Next CR Mbox) on page 3-39. Programming Department Calling Group Overflow for a DIL to the Master Number Set up the Department Group. 16-02-01 Department Group Assignment for Extensions Assign telephone extensions to a Department Group.
  • Page 284 Issue 1.0 VM8000 Set up the Department Group Mailbox. 47-03-02 Group Mailbox Number (Mailbox Number) The Group Mailbox number must be the same as the Department Group master number. By default, no Group Mailbox numbers are assigned. 47-03-03 Group Mailbox Type (Mailbox Type) Assign the Group Mailbox category ( =Call Routing, =Subscriber,...
  • Page 285: Volume Control

    VM8000 Issue 1.0 Volume Control Description Since VM8000 InMail is completely integrated with the telephone system software, Volume Control is available at a subscriber’s keyset any time while listening to a message, greeting, or prerecorded voice prompt. Volume Controls let the user interactively adjust the loudness of the VM8000 InMail messages and prompts to a comfortable level.
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  • Page 287: Chapter 3 Programming

    Programming EFORE TART ROGRAMMING ECTION How to use this chapter The VM8000 InMail programmable options allow you to customize the way the features associated with an option work. This Programming chapter C h a p t e r provides detailed information to enable you to accomplish the following: Find out about each option.
  • Page 288: Vm8000 Inmail Configuration

    Issue 1.0 VM8000 2.1 VM8000 I ONFIGURATION The following programs must be configured in a default system to get VM8000 InMail functions. The VM8000 InMail blade is enabled. 47-01-17 VM8000 InMail Port This option is used to set the first port of VM8000 InMail. This value can be any valid station port not already in use.
  • Page 289: Optional Vm8000 Inmail Start-Up Programming

    VM8000 Issue 1.0 For extensions 101~108, the Subscriber Mailbox numbers are the same as the extension numbers. 47-02-02 VM8000 InMail Station Mailbox Options – Mailbox Number Normally, Subscriber Mailbox numbers correspond to the respective extension number. (For example, extensions 101~126 should use Subscriber Mailbox numbers 101~126).
  • Page 290 Issue 1.0 VM8000 At all other times, the Default Mailbox answers – also using Call Routing Mailbox 1. Dial Action Table 1 enables the following usage: Dial system extensions (if installed) 101~199, 3101~3257 and 3301~3457. Ì Dial 0 for an operator (extension 101). Ì...
  • Page 291 VM8000 Issue 1.0 15 E ROGRAM XTENSION ASIC ETUP ECTION Program 15-01 Basic Extension Data Set Up Description Program 15-01 Basic Extension Data Setup defines the basic settings for each extension. Use 15-01-01 Extension Name to enter an extension name for Directory Dialing. You can also enter an extension name from the telephone.
  • Page 292 Issue 1.0 VM8000 Keys for Entering Names Key for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad When you want to. . . digit . . . Enter characters: →...
  • Page 293 VM8000 Issue 1.0 15-01 Program Entry 15-01 Basic Extension Data Setup Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 1501 + Option. Extension Name (12 characters max., A-Z using upper and lower case letters) [No entry] Use a space or comma as the delimiter between the first and last name.
  • Page 294: Figure 3-1 Acd Delay Announcement Flowchart

    Issue 1.0 VM8000 41 ACD S ROGRAM ETUP ECTION 41-19 Voice Mail Delay Announcement Description Use Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call Routing Mailboxes (PRG 47-09) as ACD Delay “Announcement” Mailboxes. Refer to Figure 3-1 ACD Delay Announcement Flowchart on page 3-11 for programming example.
  • Page 295 VM8000 Issue 1.0 41-19-02 Mailbox Number for 1st Announcement Message Assign Voice Mail ACD Announcement Mailbox as the message source for the 1st Announcement Message. Options Dial (Up to 7 digits) Default No Setting 41-19-03 1st Delay Message Sending Count Determine the 1st Delay Message Sending Count.
  • Page 296 Issue 1.0 VM8000 41-19-07 ACD Forced Disconnect Time After 2 Announcement Assign how long the system should wait after the end of the ACD delay message before disconnecting. Options 0~64800 Default 41-19-08 Delayed Message Interval Time Set the timer for the interval between the Delayed Messages Options 0~64800 Default...
  • Page 297 VM8000 Issue 1.0 Figure 3-1 ACD Delay Announcement Flowchart InMail System Guide 3 - 11...
  • Page 298 Issue 1.0 VM8000 45 V ROGRAM OICE NTEGRATION ECTION 45-01 Voice Mail Integration Options Description to customize certain voice mail Program 45-01 : Voice Mail Integration Options integration options. Input Data Item Item Input Data Default Voice Mail Department Group Number 0~64 0 = No Voice Mail Assign which Extension (Department) Group...
  • Page 299 VM8000 Issue 1.0 Input Data (Continued) Item Item Input Data Default 0: No Reply Mailbox Number 1: Yes Trunk Number Mapping Conditions None Feature Cross Reference Voice Mail Integration (Analog) InMail System Guide 3 - 13...
  • Page 300 Issue 1.0 VM8000 47 VM8000 I ROGRAM ECTION 47-01 VM8000 InMail System Options Description Use Program 47-01 VM8000 InMail System Options to set up the VM8000 InMail system-wide options. Options 47-01-02 VM8000 InMail Master Name Use this option to modify the name for all VM8000 InMail ports. The system briefly displays this name when a display keyset user calls a Voice Mail port, either by pressing Message, the voice mail key, or by dialing the master number.
  • Page 301 VM8000 Issue 1.0 Keys for Entering Names Key for Entering Names When entering names in the procedures below, refer to this chart. Names can be up to 12 digits long. Use this keypad When you want to. . . digit . . . Enter characters: →...
  • Page 302 Issue 1.0 VM8000 Announcement Messages. Call Routing Mailbox Instruction Menus. The length of a Conversation Record is 10 times the Subscriber Message Length. Since the Conversation Record time cannot exceed 4095 seconds, any settings in Subscriber Message Length larger than 409 has no effect on the length of recorded conversations.
  • Page 303 VM8000 Issue 1.0 Options 1~60 Seconds. Default 5 Seconds. 47-01-06 Fax Extension Use this option to specify which system extension is the fax machine. When the Automated Attendant answers a call and detects fax (CNG) tone, it automatically transfers the call to this extension. Fax Detection on page 2-93 for more.
  • Page 304 Issue 1.0 VM8000 47-01-08 Delay in Dialing Digital Pager Callback Number (Pager Dial Delay) Use this option to set the delay (0~99 seconds) that occurs just before VM8000 InMail dials the Digital Pager Callback Number portion of the Message Notification callout number for a digital pager. Set this delay so the pager service has enough time to connect to the digital pager before sending the callback number.
  • Page 305 VM8000 Issue 1.0 47-01-10 Wait Between Non-Pager Callout Attempts (Notify N-Pgr Intvl) Use this option to set the minimum time (1~255 minutes) between non- pager Message Notification callouts in which the destination answers, says “Hello,” dials 1 to acknowledge and then enters the wrong security code. Message Notification on page 2-173 for more.
  • Page 306 Issue 1.0 VM8000 47-01-13 Wait for Answer Non-Pager Callout Attempts (Notify RNA Rings) If a non-pager callout rings the destination longer than this interval (1~99 rings), VM8000 InMail marks the call as unanswered (Ring No Answer) and hangs up. Message Notification on page 2-173 for more.
  • Page 307 VM8000 Issue 1.0 If you enter 0 (first-last), the system assumes that all names are entered in the following format: First Last Delimiter (space or comma) If you enter 1 (last-first), the system assumes that all names are entered in the following format: Last First...
  • Page 308 Issue 1.0 VM8000 47-01 Program Entry 47-01 VM8000 InMail System Options Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4701 + Option. DSPDB VM Type (0=VM8000 InMail, 1=VRS) [0] LK1=VM8000 InMail, LK2=VRS VM8000 InMail Master Name (See Keys for Entering Names on page 3-15) [VM8000 InMail ##]...
  • Page 309: Section 2 Start-Up Programming (Default)

    VM8000 Issue 1.0 47-02 VM8000 InMail Station Mailbox Options Description Use 47-02 VM8000 InMail Station Mailbox Options to set up a station (extension) mailbox. Station mailboxes are automatically assigned as Subscriber Mailboxes. You can also set up Group Mailboxes as Subscriber Mailboxes. Typically, VM8000 InMail Station Mailbox numbers 1~26 correspond to extensions 101~126.
  • Page 310 Issue 1.0 VM8000 47-02-02 Mailbox Number Use this option to select the extension number associated with the mailbox you are programming. Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox Number 102, etc. To make programming easier, consider associating a mailbox number with a station port.
  • Page 311 VM8000 Issue 1.0 Options 0 (Erase) After the subscriber listens to the entire new message and hangs up, In-Mail erases the message. 1 (Save) After the subscriber listens to the entire new message and hangs up, In-Mail saves the message. Default 1 (Save) (see above).
  • Page 312 Issue 1.0 VM8000 47-02-09 Auto Attendant Do Not Disturb (Auto-ATT DND) Use this option to enable or disable Auto Attendant Do Not Disturb. When a subscriber enables Auto Attendant Do Not Disturb, an Automated Attendant caller routes directly to the mailbox, hears the greeting, and is asked to leave a message.
  • Page 313 VM8000 Issue 1.0 47-02-12 System Administrator (System Admin) Use this option to designate the Subscriber Mailbox as a System Administrator. This allows the subscriber to use the options after logging on to their mailbox. System Administrator on page 2-231 for more. Options 1 (Yes - enabled) 0 (No - disabled)
  • Page 314 Issue 1.0 VM8000 Options Call Routing Mailbox Number (up to two digits) No entry - 0 (Entered by pressing Hold) Default 1 (Call Routing Mailbox 1) By default, Call Routing Mailbox numbers are 1-8. 47-02-15 Directory List (Directory List) Use this option to specify the Directory List to which the Subscriber Mailbox belongs.
  • Page 315 VM8000 Issue 1.0 14 - Japanese 15 - Mandarin Chinese 16 - Korean Default 01 (US English) 47-02-19 Telephone User Interface Type Use this option to set if caller hear options in Numeric (press 1 for yes) or Mnemonic (press L to listen to messages). Options 0 - Numeric 1 - Mnemonic...
  • Page 316 Issue 1.0 VM8000 47-02 Program Entry 47-02 VM8000 InMail Station Mailbox Options Program Entry (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4702 + Option. This selects the option chosen for Station Mailbox 1. There are 128 available mailboxes (1~128). Mailbox Active (1=Yes - enabled, 0=No - disabled) [1 for 101~108, 0 for all others] LK1-No, LK2=Yes Mailbox Number (Digits, 7 max using 0~9) [1~8 = 101~108, No entry for all others]...
  • Page 317 VM8000 Issue 1.0 47-02 VM8000 InMail Station Mailbox Options Program Entry (Continued) (Entry Range) [Default Setting] Navigation Redial Redial + Mailbox number + Redial selects a new mailbox number Answer Backs up to the previous level (e.g., from Option to Series, or from Series to Program). Scroll consecutively backwards or forwards through selected Option or Series.
  • Page 318 Issue 1.0 VM8000 47-03 Group Mailbox Options Description Use 47-03 Group Mailbox Options to set up the 32 Group Mailboxes (1~32). A Group Mailbox is used for Department Group overflow and can be a Subscriber, Call Routing, Announcement, or Directory Dialing Mailbox. Routing Mailbox on page 2-211.
  • Page 319 VM8000 Issue 1.0 47-03-03 Group Mailbox Type (Mailbox Type) Use this option to set the Group Mailbox type. There are three types of In-Mail mailboxes: Call Routing (1), Announcement (2), and Subscriber (3). If the Group Mailbox is a Call Routing Mailbox (1), go to 47-03 Program Entry on page 3-34 to set up the Group Mailbox options.
  • Page 320 Issue 1.0 VM8000 47-03 Program Entry 47-03 VM8000 InMail Group Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4703 + Option. This selects the option chosen for Group Mailbox 1. There are 32 available Group Mailboxes (1~32).
  • Page 321 VM8000 Issue 1.0 47-06 Group Mailbox Subscriber Options Description Use 47-06 to set up a Group Mailbox assigned as a Group Mailbox Subscriber Options Subscriber Mailbox in 47-03-03 Group Mailbox Type. See the following for more: Voice Mail Overflow on page 2-249 Options 47-06-01 Number of Messages...
  • Page 322 Issue 1.0 VM8000 47-06-03 Auto Erase/Save of Messages (Auto Erase/Save) Use this option to determine what happens when a Subscriber Mailbox user completely listens to a new message and then exits their mailbox without either saving (SA) or erasing (E) the message. Depending on the setting of this option, VM8000 InMail will either automatically save or erase the message.
  • Page 323 VM8000 Issue 1.0 47-06-06 Message Waiting Lamp (Update MW Lamp) Use this option to enable or disable Message Waiting lamp at the extension associated with the Subscriber mailbox. For Subscriber Mailboxes, you should leave this option enabled. For Guest Mailboxes, leave this option disabled.
  • Page 324 Issue 1.0 VM8000 Default 0 (No - disabled) 47-06-09 Auto Time Stamp Use this option to enable or disable Auto Time Stamp for the Subscriber Mailbox. If enabled, after the subscriber listens to a message VM8000 InMail announces the time and date the message was left. Auto Time Stamp will also announce the message sender (if known).
  • Page 325 VM8000 Issue 1.0 47-06-12 Next Call Routing Mailbox (Next CR Mbox) Use this option to assign a Next Call Routing Mailbox to the Subscriber Mailbox. This provides callers with additional dialing options while listening to a Subscriber Mailbox recorded or default greeting. The digits the caller can dial depends on the setting of the Next Call Routing Mailbox and Alternate Next Call Routing Mailbox options.
  • Page 326 Issue 1.0 VM8000 09 - German 10 - Madrid Spanish 11 - Norwegian 12 - Parisian French 13 - Brazilian Portuguese 14 - Japanese 15 - Mandarin Chinese 16 - Korean Default 01 (US English) 47-06-17 Telephone User Interface Type Use this option to set if caller hear options in Numeric (press 1 for yes) or Mnemonic (press L to listen to messages).
  • Page 327 VM8000 Issue 1.0 47-06 Program Entry 47-06 Group Mailbox Subscriber Options Program Entry (Entry Range) [Default Setting] Speaker + Password (12345678) + Transfer + 4706 + Option. #*#* This selects the option chosen for Group Subscriber Mailbox 1. There are 32 available Group Mailboxes (1~32). Number of Messages (0~99) [20] Message Playback (0=FIFO, 1=LIFO) [0] LK1=FIFO, LK2=FIF0...
  • Page 328 Issue 1.0 VM8000 47-07 VM8000 InMail Routing Mailbox Options Description Use 47-07 VM8000 InMail Routing Mailbox Options to set up the 32 Routing Mailboxes. Routing Mailboxes can be either Announcement or Call Routing Mailboxes. Refer to the following: Announcement Mailbox Routing Mailbox Options 47-07-02...
  • Page 329 VM8000 Issue 1.0 47-07-03 Voice Prompt Language Use this option to specify the language used for each Subscriber Mailbox. The VM8000 InMail comes with three language prompts: US English, Mexican Spanish and Canadian French. Each mailbox can use any one of these languages.
  • Page 330 Issue 1.0 VM8000 47-07 Program Entry 47-07 VM8000 InMail Routing Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4707 + Option. This selects the option chosen for Routing mailbox 1. There are 32 available Routing Mailboxes (1~32). Mailbox Active (1=Yes - enabled, 0=No - disabled) [1] LK1-No, LK2=Yes Mailbox Type (1=Call Routing, 2=Announcement) [1~8=1, 9~32=2]...
  • Page 331 VM8000 Issue 1.0 47-08 Routing Mailbox Call Routing Options Description Use 47-08 Routing Mailbox Call Routing Options to set the options for mailboxes assigned as Call Routing Mailboxes in 47-07-02 Routing Mailbox Type. Routing Mailbox for more. Description 47-08-01 Dial Action Table Use this option to assign the Dial Action Table to the Call Routing Mailbox.
  • Page 332 Issue 1.0 VM8000 When the associated Dial Action Table does not have a Timeout action programmed, the Instruction Menu repeats 3 times and then VM8000 InMail hangs up. Options 0~99 seconds Entering 0 causes the Automated Attendant to immediately route callers to the Timeout destination programmed in the active Dial Action Table.
  • Page 333 VM8000 Issue 1.0 47-08 Program Entry 47-08 Call Routing Mailbox Options (Entry Range) [Default Setting] Speaker + Password (12345678) + Transfer + 4708 + Option. #*#* This selects the option chosen for Call Routing Mailbox 1. There are 32 available Routing Mailboxes (1~32). Dial Action Table (1~16) [1] Scrn Trf Timeout (0~255) [15] Dialing Timeout (0~99) [5]...
  • Page 334 Issue 1.0 VM8000 47-09 Routing Mailbox Announcement Options Description Use 47-09 Routing Mailbox Announcement Options to set the options for mailboxes assigned as Announcement Mailboxes in 47-07-02 Routing Mailbox Type. Announcement Mailbox on page 2-17 for more. Options 47-09-01 Next Call Routing Mailbox (Next CR Mbox) If you set up an Announcement Mailbox to answer Automated Attendant calls, use this option to provide additional routing options to the Automated Attendant callers.
  • Page 335 VM8000 Issue 1.0 Options 0 (No repeats) 1~10 (Announcement repeats 1~10 times) Default 0 (No repeats) 47-09-03 Hang Up After (HangUp) Use this option along with Next Call Routing Mailbox and Repeat Count above to provide additional routing options to Automated Attendant callers. PRG 47-07-02 must be set to 1 (Announce) for this setting to be used.
  • Page 336 Issue 1.0 VM8000 47-09 Program Entry 47-09 Announcement Mailbox Options (Entry Range) [Default Setting] Speaker + Password (12345678) + Transfer + 4709 + Option. #*#* There are 32 available Routing Mailboxes (1~32). Next CR Mbox (1~32, 0=Undefined) [0] Repeat Count (1~10, 0=No repeat) [0] 0 = None, 1 = Goodbye, 2 = Silent Press this: To do this:...
  • Page 337 VM8000 Issue 1.0 47-10 VM8000 InMail Trunk Options Description Use 47-10 VM8000 InMail Trunk Options to assign VM8000 InMail options for each trunk. Currently, only 47-10-01 Answer Table Assignment is available. Automated Attendant on page 2-45. Options 47-10-01 Answer Table Assignment (Answer Table) Use this Use 47-10 VM8000 InMail Trunk Options option to assign an VM8000 InMail Answer Table to each Direct Inward Line (DIL) the Automated Attendant should answer.
  • Page 338 Issue 1.0 VM8000 05 - Dutch 06 - Mexican Spanish 07 - Latin America Spanish 08 - Italian 09 - German 10 - Madrid Spanish 11 - Norwegian 12 - Parisian French 13 - Brazilian Portuguese 14 - Japanese 15 - Mandarin Chinese 16 - Korean Default 01 (US English)
  • Page 339 VM8000 Issue 1.0 47-10 Program Entry 47-10 VM8000 InMail Trunk Options (Entry Range) [Default Setting] Speaker + Password (12345678) + Transfer + 4710 + Option. #*#* There are 8 available trunks (1~8). Answer Table (1~8) [1] Press this: To do this: Editing Transfer Enter (accept) data you entered and advance to the next prompt, or advance to the next...
  • Page 340 Issue 1.0 VM8000 47-11 VM8000 InMail Answer Table Options Description Use 47-11 VM8000 InMail Answer Table Options to set options for the Answer Tables. VM8000 InMail provides 8 Answer Tables (1~8). To set up the schedules for each Answer Table, go to 47-12 VM8000 InMail Answer Table Schedule. Answer Tables on page 2-29 for more information.
  • Page 341 VM8000 Issue 1.0 Options 0 (Undefined) 1 (Station Mailbox) 2 (Group Mailbox) 3 (Routing Mailbox) Default 0 (Undefined) I f any of the Input Data values are entered, the terminal displays the Override Mailbox Number selection (below). 47-11-02 Override Mailbox Number (Override MB Num) Use this option to specify the mailbox to which Automated Attendant calls should route when you when you enable Answer Schedule Override.
  • Page 342 Issue 1.0 VM8000 Default Answer Table 1 = 3 (Routing Mailbox) Answer Table 2~8 = 0 (Undefined) I f any of the Input Data values are entered, the terminal displays the Override Mailbox Number selection (below). 47-11-03 Default Mailbox Number (Default MB Num) Use this option to set the Answer Table’s Default Mailbox number.
  • Page 343 VM8000 Issue 1.0 47-11 Program Entry 47-11 VM8000 InMail Answer Table Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4711 + Option. There are 8 available Answer Tables (1~8). Schedule Override (1=Yes - enabled, 0=No - disabled) [0] LK1-No, LK2=Yes Override MB Ctg (1=Station Mailbox, 2=Group Mailbox, 3=Routing Mailbox, 0=Undefined) [0] Override MB Num (Digits, 3 max., using 0~9) [No entry]...
  • Page 344 Issue 1.0 VM8000 47-12 VM8000 InMail Answer Schedules Description Use 47-12 VM8000 InMail Answer Schedules to set up the VM8000 InMail Automated Attendant Answer Schedules. There are eight Answer Tables, with up to 10 Answer Schedules in each Answer Table. Answer Tables on page 2-29 for more information.
  • Page 345 VM8000 Issue 1.0 Date A type 3 Answer Schedule runs only on a specific day of the year. For this type of schedule, select: The specific date the schedule should run. On the selected date, the time the schedule should start. On the selected date, the time the schedule should stop.
  • Page 346 Issue 1.0 VM8000 Default 3 (Routing Mailbox) When data is entered in 47-12-02, the terminal displays the Answering Mailbox Number entry (next). Answering Mailbox Number (Entryxx MB Num) Use this option to set the number of the Answering Mailbox the Automated Attendant uses when the selected schedule is in effect.
  • Page 347 VM8000 Issue 1.0 5 (Thursday) 6 (Friday) 7 (Saturday) Default 1 (Sunday) Answer Table 1/Schedule 1 = 2 (Monday) All other schedules = 1 (Sunday) 47-12-05 End Day (Entryxx End Day) For Range of Days (Type 2) Answer Schedules, use this option to select the day of the week the Answer Schedule should end.
  • Page 348 Issue 1.0 VM8000 47-12-07 Schedule Start Time (Entryxx Start Time) Use this option to specify the time the Answer Schedule should start. It applies to Day of the Week (Type 1), Range of Days (Type 2), and Date (Type 3) schedules. (To make a schedule run continuously, make the same entry for 47-12-08 Schedule Start Time and 47-12-09 Schedule End Time.) Answer Tables on page 2-29.
  • Page 349 VM8000 Issue 1.0 47-12 Program Entry 47-12 VM8000 InMail Answer Schedules (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4712 + Option. There are 10 Answer Schedules (1~10) within each of the 8 available Answer Tables (1~8). Entryxx Schedule Type (1=Day of the Week, 2=Range of Days, 3=Date, 0=Undefined) [Answer Table 1/Schedule 1 = 2, All other schedules = 0] Entry MB (1=Station, 2=Group, 3=Routing, 0=Undefined)
  • Page 350 Issue 1.0 VM8000 47-12 VM8000 InMail Answer Schedules (Continued) (Entry Range) [Default Setting] Scroll consecutively backwards or forwards through selected Option or Series. Type 1 (Day of Week) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 2 and runs Sunday from 8:30AM to 5:00PM.
  • Page 351 VM8000 Issue 1.0 Type 1 (Day of Week) Example (Continued) 47-12-04 Entry01 Day = 4 47-12-05 Entry01 Start Day = 1 (Entry does not matter) 47-12-06 Entry01 End Day = 1 (Entry does not matter) 47-12-07 Entry01 Date (MMDD) = 0000 (Entry does not matter) 47-12-08 Entry01 Start Time = 1030 (10:30AM) 47-12-09 Entry01 End Time = 1700 (5:00PM) Answer Schedule 3...
  • Page 352 Issue 1.0 VM8000 Type 2 (Range of Days) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1 and runs Sunday through Wednesday from 8:30AM to 5:00PM. Schedule 2 uses Routing Mailbox 2 and runs Thursday and Friday from 11:00AM to 1:00PM.
  • Page 353 VM8000 Issue 1.0 Type 3 (Date) Example In this example, Answer Table 1 routes calls as follows: Schedule 1 uses Routing Mailbox 1 and runs every day from 8:30AM to 5:00PM. Schedule 2 uses Routing Mailbox 9 and runs only on Christmas Day from 8:30AM to 5:00PM.
  • Page 354 Issue 1.0 VM8000 47-13 VM8000 InMail Dial Action Tables Description Use 47-13 VM8000 InMail Dial Action Tables to set up the VM8000 InMail Dial Action Tables. The Dial Action Table defines the options than an Automated Attendant caller can dial. A Dial Action Table is associated with a Call Routing Mailbox, which is in turn associated with an Answer Table.
  • Page 355 VM8000 Issue 1.0 DIL to Voice Mail Master (200) 22-01-01 Incoming Call Trunk Setup 22-07-01 DIL Setup InMail Default Automated Attendant Answering Trunks Route to Answer Table 1 47-10-01 Answer Table Assignment Answer Table 1 47-11 Answer Table Options Schedule 1 or Default Mailbox All calls route to Call Routing Mailbox 1 Schedule 1 active M-F 8:30AM-5:00PM 47-12 Answer Schedules...
  • Page 356 Issue 1.0 VM8000 Dial Action Table Default Settings Dial Action Table 1 Dial Action Tables 2-16 UTRF to XXX (Unscreened Transfer to user- (Undefined) dialed extension) (Undefined) (Undefined) UTRF to XXXX (Unscreened Transfer to user- (Undefined) dialed extension) (Undefined) (Undefined) (Undefined) (Undefined) (Undefined)
  • Page 357 VM8000 Issue 1.0 TRF Action - Screened Transfer (1) (TRF) Use this action to allow an Automated Attendant caller to place a Screened Transfer to an extension. After an Automated Attendant caller dials an extension, VM8000 InMail calls (screens) the destination to see if the transfer can go through. If the destination is available, the Automated Attendant rings it.
  • Page 358 Issue 1.0 VM8000 UTRF Action - Unscreened Transfer (2) (UTRF) Use this action to allow an Automated Attendant caller to place an Unscreened Transfer to an extension. This is similar to telephone system unscreened transfers in which the transferring party immediately extends the call. After an Automated Attendant caller dials an extension, VM8000 InMail transfers the call to the destination and hangs up.
  • Page 359 VM8000 Issue 1.0 REC2 Action - Quick Message Without Greeting (4) (REC2) Use this action to allow an Automated Attendant caller to leave a Quick Message at an extension. With this action, the caller does not hear the extension’s greeting prior to leaving the message. Instead, the caller hears the voice prompt “Recording”...
  • Page 360 Issue 1.0 VM8000 To log on to any valid Subscriber Mailbox, enter IXXX in the corresponding Number option. For example, to allow callers to dial 1 plus any Subscriber Mailbox number to log on, for key 1 enter LOGON for the Action and IXXX for the corresponding Number.
  • Page 361 VM8000 Issue 1.0 UND Action - Undefined Routing (0) (UND) Use this key action if you want a key to have no routing (no operation). When an Automated Attendant caller presses an undefined key, they hear, “That is an invalid entry.”...
  • Page 362 Issue 1.0 VM8000 Ignore Digits (I) [Entered by pressing LK3] Use the I option to represent any digit dialed by the Automated Attendant caller that VM8000 InMail ignores for routing. An example of this is REC action assigned to the * key in Dial Action Table 1 by default.
  • Page 363 VM8000 Issue 1.0 47-13 Program Entry 47-13 VM8000 InMail Dial Action Tables (Entry Range) [Default Setting] When entering Keyxx Action data: 0=Undefined, 1=TRF, 2=UTRF, 3=REC1, 4=REC2, 5=LOGON, 6=Hangup, 7=GOTO LK1=Undefined, LK2=TRF, LK3=UTRF, LK4=REC1, LK5=REC2, LK6=LOGON, LK7=Hangup When entering Keyxx Data data: 8 digits max, using 0~9, #, *, X, I, N, P LK1=N (No routing), LK2=X (Caller-dialed digits), LK3=I (Ignore Digits), LK4=P (Pause) Default Settings below are for Dial Action Table 1.
  • Page 364 Issue 1.0 VM8000 47-13 VM8000 InMail Dial Action Tables (Continued) (Entry Range) [Default Setting] Press this: To do this: Editing Transfer Enter (accept) data you entered and advance to the next prompt, or advance to the next prompt without changing your entry. Scroll backwards (-1) or forwards (+1) through the list of available entries.
  • Page 365 VM8000 Issue 1.0 47-15 Routing Mailbox Directory Options Description Use 47-15 Routing Mailbox Directory Options to set up the Routing Mailbox assigned as a Directory Dialing Mailbox in 47-07-02 Routing Mailbox Type. See the following for more: Routing Mailbox on page 2-211.
  • Page 366 Issue 1.0 VM8000 47-15-03 Extension Name Match (Name Match) Use this option to determine which portion of the extension’s programmed name Directory Dialing uses to route the call. The options are 0 (first) or 1 (last). The setting you choose in this option depends on how you set up 47-01-16 Name Format.
  • Page 367 VM8000 Issue 1.0 47-15-06 Time Limit for Dialing Timeout (Dialing Timeout) This option determines how long VM8000 InMail waits for the caller connected to the Directory Dialing Mailbox to dial before repeating the Directory Dialing Message. If the caller doesn’t dial within three repeats of the message, In-Mail routes the call to the Next Call Routing Mailbox for the Directory Dialing Mailbox (if any) or hangs up.
  • Page 368 Issue 1.0 VM8000 47-15 Program Entry 47-15 Routing Directory Dialing Mailbox Options (Entry Range) [Default Setting] Speaker + #*#* + Password (12345678) + Transfer + 4714 + Option. This selects the option chosen for Call Routing Mailbox 1. There are 32 available Call Routing Mailboxes (1~32). Min Num Letters (1~3) [1] Directory List (1~8) [1] Name Match (0=First portion of programmed name, 1=Second portion of...
  • Page 369 VM8000 Issue 1.0 47-16 InMail Language License Description This command defines the language order that the In-Mail can use. Depending on the language license number, the In-Mail can use these languages defined in this program, starting from Language 1. For example, if the system has 4 languages license, the In-Mail can use the languages defined in the Language 1, 2, 3 and 4 in this program.
  • Page 370 Issue 1.0 VM8000 47-17 Routing Mailbox Distribution Options – Mailbox Type Description Use 47-17 : Routing Distribution Mailbox Options to assign data when Program 47-07-02 is set to 4 (Distribution). Options 47-17-01 Routing Mailbox Distribution Options – Mailbox Type This command defines the type of mailbox of a Distribution List member. These settings will be used if PRG 47-07-02 Routing Mailbox Type is set to Distribution.
  • Page 371 VM8000 InMail Utility VM8000 I TILITY ECTION This chapter introduces the VM8000 InMail Utility which allows the user to do the following: C h a p t e r Determine the version of system voice prompts currently installed on the VM8000 InMail CompactFlash card. Refer to Selecting the CompactFlash Card on page 4-6.
  • Page 372: Figure 4-1 Inmail Utility Install Wizard Welcome Screen

    If the PC has an older version of the VM8000 InMail Utility, un-install it first. If the PC does not have an older version of the VM8000 InMail Utility, proceed to step 2. Double-click the installer file (e.g., NEC In-Mail Utility Version 1_2.exe). After...
  • Page 373: Figure 4-2 Vm8000 Inmail Utility Install Wizard Settings Screen

    VM8000 Issue 1.0 On the VM8000 InMail Utility Install Setting Screen (Figure 4-2), click Install to accept the displayed information. Figure 4-3 InMail Utility Install Wizard Install Completion Screen displayed. Figure 4-2 VM8000 InMail Utility Install Wizard Settings Screen On the Install Wizard Completion Screen...
  • Page 374: Figure 4-4 Removing The Compactflash Card From The Blade

    Issue 1.0 VM8000 Starting the VM8000 InMail Utility Turn off the telephone system and access the VM8000 InMail blade. (Refer to the VM8000 InMail Quick Setup Guide that came with In-Mail for additional instructions, if required.) Following proper anti-static precautions, remove the VM8000 InMail CompactFlash...
  • Page 375: Figure 4-5 Inmail Utility Main Screen

    Double-click the VM8000 InMail Utility shortcut on the PC desktop. The VM8000 InMail Utility Main Screen is displayed. (Refer to Figure 4-5 InMail Utility Main Screen.) To check the utility version number, click here, then select About NEC VM8000 InMail Utility... Select the CompactFlash Reader and display important InMail CompactFlash card information.
  • Page 376: Figure 4-6 Utility Select Inmail Card Screen

    Issue 1.0 VM8000 Selecting the CompactFlash Card After inserting the VM8000 InMail CompactFlash card into the reader, it must be selected. From the InMail Utility Main Screen (Figure 4-5), click Select. Figure 4-6 Utility Select InMail Card Screen displayed. Device Select the InMail If the InMail card from the drop-down CompactFlash...
  • Page 377: Figure 4-8 Inmail Utility Save As (Backup) Screen

    Figure 4-5 InMail Utility Main Screen on page 4-5.) The Save As (Backup) Screen is displayed. (Refer to Figure 4-8.) The default backup directory C:\NEC\In-Mail\ Backup. A directory for the backup hard drive of the PC. If maintaining several customer sites, consider making a separate folder for each site.
  • Page 378: Figure 4-10 Inmail Utility Database Restore

    Issue 1.0 VM8000 Restoring a Backed-up Database to the VM8000 InMail CompactFlash Card System voice prompts, and the recorded names, messages and greetings backed-up on hard drive of the PC can be restored to the VM8000 InMail CompactFlash Card. To restore backed-up data to the VM8000 InMail CompactFlash Card, click Restore on the InMail Utility Main Screen (Figure 4-5 on page On the InMail...
  • Page 379: Figure 4-12 Inmail Utility Update Prompts

    Update on the InMail Utility Main Screen (Refer to Figure 4-5 on page The default location for the system prompt file is C:\NEC\VM8000 InMail\Prompts. Recorded names, messages and greetings are not lost when the system Figure 4-12 InMail Utility Update Prompts voice prompts are updated.
  • Page 380: Figure 4-14 Inmail Utility Prompt Update Version Conversion Confirmation Screen

    Issue 1.0 VM8000 On the VM8000 InMail Utility Prompt Update Version Conversion Confirmation Screen (Figure Figure 4-14 InMail Utility Prompt Update Version Conversion Confirmation Screen 4-14), click Yes to overwrite the newer prompt set or No to cancel the update. Overwriting a newer system voice prompt set with an older set can disable certain VM8000 InMail features.
  • Page 381: Figure 4-17 Inmail Utility Format Selections Screen

    VM8000 Issue 1.0 On the InMail Utility Format Options Screen (Figure 4-16), click Figure 4-16 InMail Utility Format Options Message Screen Figure 4-17 InMail Utility Format Selections Screen is displayed. When Capacity indicates Figure 4-17 the storage capacity of InMail Utility the InMail Format CompactFlash Card.
  • Page 382: Figure 4-18 Inmail Utility Format Removable Disk Warning Screen

    Issue 1.0 VM8000 After the proper selections are made on the I nMail Utility Format (Figure Selections Screen 4-17 on page 11), click Start. Figure 4-18 InMail Utility Format Removable Disk Figure 4-18 InMail Utility Format Removable Disk Warning Screen Warning Screen displayed.
  • Page 383 Soft Key Glossary Following is an alphabetical index of the VM8000 InMail soft keys (available for all multiline terminals with soft keys). Also see the Operation section of each feature. Soft Key Feature Definition C h a p t e r When programming a Message Notification time, Message Notification press to indicate that the entered time is AM.
  • Page 384 Issue 1.0 VM8000 Soft Key Feature Definition Announcement Mailbox Auto Att. Do Not Disturb Call Routing Mailbox Greeting Press to erase the currently accessed message, Erase Instruction Menu name, greeting, or Security Code. Listening to Messages Mailbox Name Message Delete Security Code Press to erase a subscriber’s greeting from the Greet...
  • Page 385 VM8000 Issue 1.0 Soft Key Feature Definition Announcement Mailbox Auto Att. Do Not Disturb Call Routing Mailbox Caller ID with Return Call Greeting Instruction Menu Listening to Messages Lstn Press to listen to message, name or greeting. Mailbox Name Main Menu Make Call Message Delete Message Forward...
  • Page 386 Issue 1.0 VM8000 Soft Key Feature Definition Announcement Mailbox Auto Att. Do Not Disturb Call Routing Mailbox Conversation Record Greeting Press to pause while recording a message, name or Pause Instruction Menu greeting. Listening to Messages Mailbox Name Message Forward Message Reply Record and Send a Message Announcement Mailbox...
  • Page 387 VM8000 I YSTEM UIDE NEC Unified Solutions, Inc. Issue 1.0...