Relicensing Installations; Summary - Re-License Process - NEC Univerge SV9100 Installation Manual

To apply the license, the service will need to be restarted, when the service is restarted and calls that
are currently being recorded are not available for call playback. Click Yes to restart the service now or
choose No if you are doing it another time.

Relicensing Installations

There are few different scenarios where you may need to re-license an installation of the Call Recording
Software. If you are re-installing the software on same PC with the same hardware and operating
system then you will be able to re-use the original activation code. If you have used multiple activation
codes then you will need to use the last used activation code as this will contain all of the merged
license items.
If the Call Recording Software is being installed on a PC that has different hardware and / or operating
system then the original Activation Code will need to be reset so that it can be re-used. NEC will reset
the Activation code(s) at no cost only for the following instances:
1. The call recorder PC has failed.
2. The user wishes to move the call recorder to another PC.
3. The PC ID has changed because of a hardware change or change of Operating System.
The process is carried out via BusinessNet so if you do have access to the re-license page, you will
need to contact you license administrator to raise the request on your behalf.
Summary – Re-License Process

The reseller/distributor raises the request for the re-license via BusinessNet

NEC will validate the request and reset the Activation codes

The Reseller registers the Activation code(s) to the new call recorder PC
Call Recorder V4 Activation codes are not administered via LMS.
Re-License is only available for Call Recorder V4 recorders.
Call Recorder V2.x recorders do not need to be re-licensed when the call recorder PC is replaced.
If MyCalls and the call recorder are installed onto the same PC then you will also need to re-license
the MyCalls applications; these are LMS licenses.
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