NEC Univerge SV8100 User Manual
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NEC Univerge SV8100 User Manual

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See also: Administration Manual, User Manual
INT-2078 (UNIV)
ISSUE 1.0
DT310/DT330/DT710/DT730

USER GUIDE

NEC Infrontia Corporation
July, 2008

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  • Page 1: User Guide

    INT-2078 (UNIV) ISSUE 1.0 DT310/DT330/DT710/DT730 USER GUIDE NEC Infrontia Corporation July, 2008...
  • Page 3 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of Unified Solutions, Inc.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS 1.INTRODUCTION General ....................Face Layout ..................Keys And Parts ..................Icon Display ..................Menu List ....................Simple Operation by Menu Key and Cursor Key ........2.TERMINAL SETUP Terminal Setup With the Up/Down Key ..........Terminal Setup With the Feature Key........... 3.BASIC OPERATION Login (DT700 Series Only) ..............
  • Page 6 TABLE OF CONTENTS CALL PARK – SYSTEM ............... STATION BUSY/NO ANSWER OPTIONS ........... CO/PBX DIALING OPTIONS..............CALL PICKUP ..................PAGING....................BACKGROUND MUSIC ............... CALL FORWARDING................SELECTABLE DISPLAY MESSAGING..........STATION RELOCATION..............CODE RESTRICTION, DIAL BLOCK........... ACCOUNT CODE ENTRY ..............AUTOMATIC CALL DISTRIBUTION (ACD) ......... 5.DIRECTORY OPERATION Add New Data..................

  • Page 7: General

    NTRODUCTION General This guide explains how to operate DT Series (DT310/ DT710/DT330/DT730) under the following headings. CHAPTER 1 INTRODUCTION Explains the configuration of this guide and contains the following information. • Face layout of DT Series • Keys and Parts of DT Series •...

  • Page 8: Face Layout

    Face Layout DT310/DT710 (6-Button with LCD) DT310/DT710 (2-button without LCD) Exit Help Feautre Recall Redial Conf Feautre Recall Answer Answer PQRS WXYZ Directory Message Menu PQRS WXYZ Redial Speaker Transfer HOLD Transfer Speaker HOLD DT710 Model shown above...
  • Page 9 DT330/DT730 (12-Button with LCD) DT330/DT730 (24-Button with LCD) Exit Help Exit Help Feautre Recall Feautre Recall Answer Answer PQRS WXYZ Menu PQRS WXYZ Menu Redial Redial Speaker Transfer Transfer Speaker HOLD HOLD Note: Lock button is equipped on DT730 only. Note: Lock button is equipped on DT730 only.
  • Page 10 DT330/DT730 (32-Button with LCD) DT330/DT730 (DESI Less 8-Button) Exit Help Exit Help Scroll Feautre Recall Feautre Recall Answer Answer PQRS WXYZ Menu PQRS WXYZ Menu Redial Redial Speaker Transfer HOLD Speaker Transfer HOLD Lock button is equipped on DT730 only. Note: Lock button is equipped on DT730 only.

  • Page 11: Keys And Parts

    Keys And Parts (2) Programmable Keys These keys can be programmed as Flexible Line DT310/DT710 key/Programmable Feature Key by Web/PCPro. (2-Button without LCD) (3) Recall Press key to finish an outside call and hear the dial tone. (4) Feature Used to activate any features as terminal setup functions.
  • Page 12 (10) Up/Down DOWN Used to adjust LCD contrast, speaker/receiver volume, and ringer volume. • LCD Contrast: Press ( ) or ( ) key while idle. • Speaker/Receiver Volume: Press ( ) or ( ) key during conversation. • Ringer Volume: Press ( ) or ( ) key during ringing.
  • Page 13 DT330/DT730 (1) Security Button (DT730 only) The user can prevent information leakage from (24-button with LCD) terminal by simple operation. (2) Call Indicator Lamp On the SV8100, this lamp flashes fast when a call terminates to the terminal and flashes slower when a message has been left.
  • Page 14 (11) Mic Press this key to respond hands free. (4) Exit (12) Menu The user can exit from a screen mode by pressing From this key, the user can access to the functions this key. not normally used (such as terminal settings, downloads and access to XML applications) (5) Softkeys easily.
  • Page 15 Shortcut Menu includes the following features. Feature Description Menu of DT330 1. Missed Call Access to history of Missed Call. 2. Voice Mail Access to history of incoming Voice Mail. (15)Redial (Last Number Call, Speed Calling-Station/Group) Press key to activate redial feature. Press redial and scroll back through numbers that have been dialed.
  • Page 16 DT330/DT730 (2) Call Indicator Lamp (DESI Less 8-Button with LCD) On the SV8100, this lamp flashes fast when a call terminates to the terminal and flashes slower when a message has been left. (3) LCD (Note 1) LCD (Liquid Crystal Display) provides DT Series activity information plus data, time and Softkey Operation.
  • Page 17 (5) Softkeys (a) Icon Any feature shown at the bottom of the LCD is Status of the Line key such as Call termination, available. The appropriate feature key is displayed Call Hold or Busy, and setting on the Feature key on the screen according to the call handling are shown as Icons.
  • Page 18 (b) Feature Key Information Feature Key Information displays the followings. Black background indicates Feature Key 1-8 currently displayed page. Maximum Description digits to be Feature Key 9-16 displayed - Name and Number Refer to Line Key information note* Feature Key 17-24 Refer to Feature Key - Feature Name...
  • Page 19 (13) Mic Press key to respond hands free. LED on this key lights showing it is active. Menu of (14) Menu DT330 From this key, the user can access to the functions not normally used (such as terminal settings, downloads and access to XML applications) easily.
  • Page 20 DT310/DT710 Series does not support the Note: Shortcut Menu. Shortcut Menu includes the following features. (Ex. of DT730) Feature Description 1. Missed Call Access to history of Missed Call. 2. Voice Mail Access to history of incoming Voice Mail. 3. IM Not Supported.

  • Page 21: Icon Display

    Icon Display Feature Icon Description The LCD of DT730 Series displays Desktop Icons Encryption This icon appears when using RTP which provide notification when events (such as missed (Note) Encryption feature. call and voice mail) occur. This icon appears when the Security DT310/DT710 Series does not support the Note: Security...

  • Page 22: Menu List

    Menu List Simple Operation by Menu Key and Cursor Key From the Menu List, the user can use various application features such as Directory and Call History. By using Menu Key and Cursor Key, DT Series user can have access to Call History, Directory and terminal To Display Menu List settings with simple operation.

  • Page 23: Terminal Setup With The Up/Down Key

    ERMINAL ETUP This chapter describes operating procedures for terminal settings by the UP/DOWN key and Feature keys. SPEAKER Various terminal settings such as display, sounds, To Adjust Ringer Tone password, and language are also available from Menu Press the Up/Down key during ringing. key.

  • Page 24: Terminal Setup With The Feature Key

    Terminal Setup With the Feature To listen to the Incoming ring choices: STEP 1: Press Speaker and Dial 711. Microphone On/Off STEP 2: Dial 1 to listen to Intercom ring; Dial 2 to listen to Trunk ring. LED on Mic key shows the status of the built-in microphone.
  • Page 25 -OR- For Trunk Ring: Dial code for the ring pattern you want to hear (Ring1-3, Melody 4-8). If you select Ring 1-3, a second screen prompts for the tone pattern (1-4). Tone Range TONE No. Ring Tone 1 Ring Tone 2 Ring Tone 3 Melody 4 Melody 5...
  • Page 26 This page is for your notes.

  • Page 27: Login (Dt700 Series Only)

    ASIC PERATION Login (DT700 Series Only) Logout (DT700 Series Only) When login mode is activated, the following procedure is required. Press the preassigned Logout Feature Key on the terminal. Enter login code and press Set Softkey. This location is an example. Note: (The station number is used as the Login code.) Note:...

  • Page 28: To Start Security Mode (Dt730 Only)

    To Start Security Mode (DT730 Only) To Cancel Security Mode Display the Password Entry screen by either of the Press the Lock Key on the DT730. The following following operations. message is displayed on the LCD. • Press any key while the screen server is activated.

  • Page 29: Answering Calls

    EATURE PERATION ANSWERING CALLS Answering Outside Calls Using the Answer Key Ringing Calls 1. Receive outside call. 1. Lift the handset. 2. Press the Answer key. 2. Start conversation. 3. Talk with the incoming calling party. When assigning the Delayed Ringing feature, Note: 4.

  • Page 30: Placing Calls

    Voice Announce Calls The second call may be placed on Hold. Note 3: Press the flashing Line key or Conf key to Note 4: 1. Adjust the Speaker volume as needed. return to the first call. Note 1: On SV8100 if MIC key is not lit the PLACING CALLS user cannot answer voice announce calls without lifting the handset.
  • Page 31 Trunk Queuing LIST MENU After pressing a busy Line key and receiving the trunk busy indication: Redial CID 1. Dial # or press Trunk Queuing/Camp On key Speed Dial – System/Group/Station (Service Code 751:35). To dial a Station Speed Dial number: 2.
  • Page 32 To dial a Station Speed Dialing number: If you have a DSS Console, you may be able to Note 3: press a DSS Console key to chain to a stored 1. Press the Speaker key. number. 2. Dial #2 (default Service Code). To dial a Group Speed Dialing number: -OR- 1.

  • Page 33: Microphone Control

    MICROPHONE CONTROL You can talk to the caller through the handset. Note 2: Your coworkers hear your caller’s voice over your telephone’s speaker. 1. Press the MIC key. When you press the Speaker key once, you Note 3: 2. A lit MIC LED indicates that the MIC is on. turn your Speakerphone on.

  • Page 34: Holding Calls

    HOLDING CALLS 3. Announce the call (optional). System Hold – 4. Replace the handset. With a call in progress: Using Direct Station Selection (DSS) – 1. Press Hold. With a call in progress: Exclusive Hold – 1. Press the Transfer key. With a call in progress: 2.

  • Page 35: Conference

    CONFERENCE CALL PARK – SYSTEM To Park a call in a system orbit: 1. Establish an intercom or trunk call. You can Park intercom or trunk calls. Note: 2. Press the Conf Softkey or the Conference key 1. Press the Park key (Service Code 752: *04 + orbit). (Service Code 751:07).

  • Page 36: Station Busy/No Answer Options

    To pick up a Parked call: If the unavailable extension was unanswered Note 1: (not busy), the Callback goes through after 1. Lift the handset. your co-worker uses their telephone for the first time. 2. Press the Park key (Service Code 752: *04 + orbit). If you have Callback Automatic Answer, you Note 2: automatically place a call to the formerly busy...
  • Page 37 Message Waiting If the called extension does not answer, dial 0 Note: or press your Message Waiting key to To leave a Message Waiting: automatically leave a message. 1. Call a busy or unanswered extension. To cancel all your Messages Waiting: This includes messages you have left for other Note: 2.
  • Page 38 Tone Override Department Step Call To send off hook signals to an extension busy on a call: To make a Step Call: Your extension may send off hook signals Note: 1. Place a call to a busy Department Group member. automatically.

  • Page 39: Co/Pbx Dialing Options

    To respond to a Voice Over alert tone to your extension: PREVIEW SAVED NUMBER You can only respond if you have a Voice Note: Over key. List Prog 1. Press the Voice Over key (Service Code 751:48). The stored number dials out. Note: -OR- The Voice Over key lights steadily (green) and...
  • Page 40 To call a stored Memo Dial number: Repeat Redial To use Repeat Redial (if the outside party you call is 1. Do not lift the handset. unavailable or busy): 2. Press the Memo Dial key (Service Code 751:31). 1. Place a trunk call. 3.
  • Page 41 An unanswered call will cause the Call History key (Service Code 751:08) to flash, indicating a new call Redial has been placed in the temporary memory. If enabled in programming, the telephone’s display will show: “Check List”. Line 001 NEC America 2142622000 Conf Prog...

  • Page 42: Call Pickup

    CALL PICKUP To answer a call ringing a telephone in another Pickup Group when you do not know the group number: Group Call Pickup 1. Pick up the handset or press the Speaker key. To answer a call ringing another telephone in your Pickup Group: 2.

  • Page 43: Paging

    PAGING Directed Call Pickup To use Directed Call Pickup to intercept a call to a To make an Internal Page announcement: coworker’s extension: 1. Press the zone’s Internal Paging key [Service 1. Pick up the handset or press the Speaker key. Code 751:21, 01~64 for zones (00 for All Call)].
  • Page 44 4. Make an announcement. -OR- 5. Press the Speaker key to hang up. Dial *1 and the Combined Paging Group code (1~8 or 0 for Internal/External All Call). To Page an External Zone: Note: The display indicates the Combined Paging as 1.

  • Page 45: Background Music

    To join a Meet Me External Page: -OR- 1. Press the Speaker key or pick up the handset. Press the Call Forwarding Programmable Function Key (Service Code 751:10). 2. Dial 765. 3. Dial the announced External Paging Zone (0~8). CF-ALL 1:SET 0:CANCEL You connect to the other party.
  • Page 46 -OR- 4. Dial the destination extension or off-premise number. Press the Call Forwarding Programmable 5. Press the Speaker key or hang up. Function Key (Service Code 751:10). To cancel Call Forward – Busy/No Answer at a 3. Dial 0. forwarding station: 4.

  • Page 47: Selectable Display Messaging

    3. Use VOL UP or VOL DOWN keys to scroll through the messages. CF-Both Ring 12345678 4. For messages 1~8 and 10, enter digits to append the message, if needed. To cancel Call Forward – Both Ring at a forwarding Note: You can append messages 1~8 and 10 with station:...

  • Page 48: Station Relocation

    6. Press the Speaker key twice. To allow calls to ring through and have the Note: message displayed on the calling extension’s display, cancel DND by pressing the DND key CODE RESTRICTION, DIAL BLOCK + 0 (DND key (Service Code 751: Code 03). To set Dial Block: To cancel a message: 1.

  • Page 49: Account Code Entry

    ACCOUNT CODE ENTRY To enter an Account Code before dialing the outside number: To enter an Account Code any time while on a trunk call: If your system has Forced Account Codes, you must use this procedure. If it has Verified Account Codes, The outside caller cannot hear the Account Code digits you can use this procedure instead of letting the system you enter.

  • Page 50: Automatic Call Distribution (Acd)

    4. Dial *. Display after Agent login -OR- Group G:01 12345678 STA 12345678 5. Dial the number you want to call. Agent Log Out display If you hear “stutter” dial tone after dial Note: ACD LOGOUT? the number, ARS is requesting that you (1:Yes;...

  • Page 51: Multiple Aic Agent Log In

    The ACD LOG IN/LOG OUT key lights. To log out (for single or multiple agent AIC log In): Note: Note: All AIC log in become logged out. Display before Agent login 1. Press the ACD LOG IN/LOG OUT key (Service 2-15 FRI 11:02PM Code 752: *10) + 1 to accept.
  • Page 52 To cancel the manual Rest Mode: 2. Press Volume Up and Volume Down to scroll through the Queue Status Displays of all the ACD 1. Press the ACD Rest Mode key Groups. (Service Code 752: *13). 3. Press the CLEAR key to return the telephone to an Note: The ACD Rest Mode key light goes off.
  • Page 53 Using the Headset with Automatic Answer for 4. Dial the Access Code (e.g., 9) – if required. ACD Agents: 5. Dial telephone number you want to store (up to 24 digits). 1. With the multiline terminal in an idle state, press the Feature key.
  • Page 54 8. Press Hold. Use this 9. Press the Speaker key to hang up. Key for Entering Names keypad When you want to..digit..Line Keys/Programmable Function Keys Enter characters: The following functions can be assigned to Line Keys if allowed by Class of Service. ¨...
  • Page 55 Function Function Additional Data Number Function Function Additional Data Text Message Message Numbers (01-20) Number Setup Not Defined External Group External Paging Number Extension number or any Paging (1-8) DSS / One- numbers (up to 24 digits). External All Call Touch Press HOLD to write.
  • Page 56 Function Function Function Additional Data Function Additional Data Number Number Break – In Automatic Answer with Camp On Delay Message Step Call Start DND / FWD External Call Override Call Forward by Door Message Waiting Extension Name Room Monitoring Change Handset General Purpose Transmission...
  • Page 57 Function Function Function Additional Data Function Additional Data Number Number --Not Used-- 0=Pause Conversation 1=Re-recording --Not Used-- Recording 2=Address --Not Used-- Function (VMSU) 3=Erase 4=Urgent Page --Not Used-- Drop Key --Not Used-- Directory Dialing Keypad Facility Private Call Refuse Keypad Hold Key Caller ID Refuse Keypad RETRIEVE Key...
  • Page 58 This page is for your notes.

  • Page 59: Directory Operation

    IRECTORY PERATION This chapter explains about the Directory function of DT Series. By using Directory function, the user can make a call with simple operation. Directory function can register up to 500 records. The user can add/view/edit/delete these records. • Add New Data •...

  • Page 60: Add New Data

    Add New Data STEP 5: Enter a name or telephone number to be registered in the directory using the dial pad. STEP 1: Press Menu key. The menu screen is STEP 6: After entering the name or telephone, press displayed in LCD. the Hold key.

  • Page 61: Find Registered Data

    Find Registered Data STEP 4: Select a search method from the following list. STEP 1: Press Menu Key. The menu screen is displayed in the LCD. (DT7XX menu shown) Search Method Description Search data from the name list 1. Name registered in the directory.

  • Page 63: Make A Call From Directory

    Make a Call From Directory Delete All Directory Data STEP 1: Display the detailed data for a target party STEP 1: Display the main directory screen. (see Find Registered Data). [Detail] [Detail] Name:Abe Shintaro Name:Abe Shintaro The following display is an example of dial by name. STEP 2: To delete all the registered data, press the Enter Key or 4: Softkey to delete all the data.

  • Page 64: Delete Specific Directory Data

    Select a search method to be deleted. Select one by using the Cursor key or Softkey. The example below displays a specific group deleted. Select Group 01. [Directory] STEP 3: Select 1: NEC. [Directory] STEP 4: Press the DEL Softkey to delete the appropriate Directory data.

  • Page 65: Call History Operation

    ISTORY PERATION This chapter explains about the Call History function of DT Series. By using the Call History function, the user can make a call with a simple operation. The Incoming Call History can register up to 50 records. The Outgoing Call History can resister up to 10 records. •...

  • Page 66: View Call History

    View Call History STEP 4: The detailed information of the last call is displayed. STEP 1: Press Menu Key. The menu screen is displayed in the LCD. STEP 2: Select 1. History by using Cursor Key, Digit Key (1) or Softkey. (DT7XX menu shown) Use the Cursor key to display the next/former Note: records.

  • Page 67: Make A Call From Call History

    Make a Call From Call History Store Call History Data to Speed Dial STEP 1: Display the Call History data of the target telephone number referring to Make a Call STEP 1: Display the Call History data of the target from Call History.

  • Page 68: Delete Call History Data

    Delete Call History Data STEP 5: Select One to delete a single call or All to delete all call history. STEP 1: Press the Menu key. The menu screen is displayed in the LCD. STEP 2: Select 1. Call History by using the Cursor Key, Digit Key (1), or Softkey.

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