Ivr - Appointment Reminder Server - NEC Univerge SV8100 Features And Specifications Manual

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UNIVERGE SV8100

Enhancements

With Version 6000 (6.02 or higher) software, IVR – Appointment Reminder Server is supported.

The IVR – Appointment Reminder Server solution is designed to provide a knowledge-based, intelligent

distributed application to optimize the scheduling and reminder of appointments. The IVR –

Appointment Reminder Server is an external software application that connects to the SV8100 through

Standard SIP Ports. The IVR – Appointment Reminder Server can be configured for 8 – 16 ports using

SV8100 licensing.

This IVR – Appointment Reminder Server enables the phone system to automatically call customers and

remind them of their upcoming appointment. The Appointment Reminder automatically dials based on a

configurable schedule and upon detection of a "live voice" or answering device, delivers one of your

pre-recorded messages. The customer is then provided options to confirm the appointment or, if they

desire, to be able to talk to a customer service representative.

The Appointment Reminder was designed for the following verticals:

Dentist office

Doctor's office

Optometrist's office and other medical offices where scheduling is in common use.

Any other office where appointments are made and need to be reminded.

The contact numbers for the customers are loaded in the form of a CSV file using a web page on the

Appointment Reminder system. This file can offer up to three different alternate phone numbers to dial

including Home, Mobile, and Business numbers in any order you prefer. This file contains the date/time

of the appointment and the name of the customer to be called. Contact Numbers can also be manually

added one by one through the Appointment Reminder application to be used in times when a small

amount of numbers is to be called.

IVR – Appointment Reminder Server

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