Call Processing - NEC Univerge SV8100 Features And Specifications Manual

UNIVERGE SV8100
Virtual Extensions are supported for Queues (Agent and Operator) and pilot numbers

(Voice Mail, Hold, & Executive Conference). SV8100 Version 5000, UCB 5.1 and TSP
4.00 or higher software required.
Programs 45-01-01 or 45-01-14 cannot be set to the Department Group of the UCB.

Mobile Extension and UCB (Unified Communications for Business) are not supported

within the same system SV8100 Version 4000 (4.01), UCB 5.0 SP4, and TSP 3.03 or
lower.
Mobile Extension and UCB are supported within the same system. SV8100 Version 5000,

UCB 5.1, and TSP 4.00 or higher required.
When using Call Forward Both Ring (twinning) calls will not forward back to the UCB VM.

CAP keys over 999 are not supported on the phones when using UCB.

Hot Keypad is not supported when using UCB.

Boss/Secretary scenario (same Virtual on multiple phones) is not supported.

UCB cannot use Virtual Extensions for making outbound calls.

Message Waiting Lights can not be set for Virtual Extension mailboxes.

Trunk Keys are not supported on Phones when using UCB.

UCB ports and phones must be in the same Park Group.

Application keys have to be from 1~32. SV8100 Version 5000, UCB 5.1, and TSP 4.00 or

higher required.

CALL PROCESSING

Description
Abandoned Call Search
Abandoned incoming calls are not connected to agent positions. The system removes them from the
queue on trunks that provide calling party disconnect supervision. Q-Reports can be run to provide
details of queue abandonment including time of arrival, wait time and (subject to trunk type and telco
services provided) Caller Line Identification (CLI/ANI).
UCB (Unified Communications for Business)
Issue 8.01
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