Voicemail Function - NEC Univerge SV8100 Features And Specifications Manual

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Restrictions

When all UCB ports are busy, the caller continues to hear ringback or MOH until a UCB port

becomes available. The number of licensed Q-Announce ports determines the number of

available ports. UCB exception reporting allows auditing of how often callers had to wait for

an announcement port to become available.

A maximum of 64 trunks can be queued up waiting for agents at one time.

VOICEMAIL FUNCTION

User mailboxes are assigned to a mailbox class that defines a maximum number of new, saved, and

deleted messages that the mailbox can contain and the number of days before purging each type of

There are Company and User mailboxes. The company mailbox defines the main greeting, company

schedule, and available default one touch keys. User mailboxes are for individuals and can have

customized settings that can be changed anytime from the Administrator GUI, user computer desktop, or

the telephone interface.

Mailboxes can be configured with several different User Profiles. The Profile defines the greeting to be

played to callers, available one touch keys, and whether or not it sets the user's telephone to Call

Forward – All Call to the telephone voicemail. The mailbox can then be scheduled to follow different

profiles at different times of day. Mailboxes can also be configured with Caller Profiles that define the

greeting to be played for specific callers based on Caller ID. These specific callers can be greeted with

a different greeting and different one touch options.

Distribution Lists

Personal or system distribution lists can be defined to send or forward messages to a group of people.

Based on profile settings, the company and user mail boxes can be scheduled to follow a different profile

at different times on different days (e.g., on holidays callers hear a different greeting and are offered

different one touch options).

UCB (Unified Communications for Business)

UNIVERGE SV8100