Voice Response System (Vrs) - Call Forwarding - Park And Page - NEC Univerge SV8100 Features And Specifications Manual

UNIVERGE SV8100
Voice Response System (VRS) – Call Forwarding –
Enhancements
This feature previously supported as Call Forwarding - Park and Page, has been renamed Voice
Response System (VRS) – Call Forwarding – Park and Page with Version 1100.
Description
When an extension user is away from their phone, VRS Park and Page can let them know when they
have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200
messages total (note that the Park & Page feature uses two messages). To enable VRS Park and Page,
the user records a Personal Greeting along with an additional Paging announcement. VRS Park and
Page then answers an incoming call and plays the Personal Greeting to the caller. The caller then listens
to Music on Hold (if available) while the system broadcasts the recorded Paging announcement. When
the extension user hears the Page, they can go to any telephone and use Directed Call Pickup to
intercept the call.
For example, John Smith could record a Personal Greeting that says:
"Hello, this is John Smith. I am away from my phone right now but please hold on while I am
automatically paged."
The recorded Paging announcement could say:
"John Smith, you have a call waiting on your line."
The incoming caller hears the first message and listens to Music on Hold while the system broadcasts
the second message. John Smith could then walk to any phone and pick up his call. If John doesn't pick
up the call, the Page periodically repeats.
VRS Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This
means that Park and Page activates for ringing Intercom calls, DID calls and DISA calls. It also activates
for calls transferred from the Automated Attendant. Additionally, calls from the Automated Attendant
follow Automatic Overflow routing if not picked up. Park and Page activates for transferred outside calls
but does not play the Personal Greeting to the caller. If a call comes in when the specified Page zone is
busy, the system broadcasts the announcement when the zone becomes free.
Voice Response System (VRS) – Call Forwarding – Park and Page
Issue 7.0
Park and Page
2 - 1753