Voice Response System (Vrs) - NEC Univerge SV8100 Features And Specifications Manual

UNIVERGE SV8100
Enhancements
With Version 3000 or higher system software, if an outside caller dials an invalid extension number
when connected to the VRS Automated Attendant or calling in on a DISA trunk, the following new
options are available to route these calls:
Extension Number (e.g., operator)

F-Route Dial (e.g., outside phone number)

Description
The PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which gives
the system voice recording and playback ability. The VRS CompactFlash card provides up to 100
system messages (General Message, Automated Attendant greetings, ACD messages, and the 900
Preamble).
General Message

Automated Attendant (Operator Assistance)

and then lets the caller directly dial a system extension
– provides announcement and overflow messages for ACD groups
ACD Messages

Transfer to the VRS

Voice Prompting Messages

alerts callers using 900 lines of the cost and features of the pay-per-call service
900 Preamble –

Time, Date and Station Number Check

recording for the time, date, or the extension number
VRS Messages
The VRS allows you to record up to 100 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message, ACD messages and the 900 Preamble message. The total
storage time for all messages is approximately 45 minutes. The maximum duration for any message is
two minutes – this is not programmable. VRS messages are stored on a Compact Flash drive, and do
not require battery back up.
Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in
programming). DISA and DID callers can listen and record VRS messages (unless restricted in
programming).

Voice Response System (VRS)

Voice Response System (VRS)
– provides a recorded message to which any user can listen
– allows any extension user to Transfer their outside call to the VRS
– plays call and feature status messages to users
– lets a multiline terminal extension user quickly hear a
– answers incoming calls, plays a greeting to the caller
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